Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.4/5 1,257 reviews

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Dubai Healthcare City, Umm Hurair 2, 385290 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Police Lost & Found Compliant Hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Our accommodation(s)

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Telephone
Fax +971 4 317 9508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,257 reviews

TripAdvisor Rating  5.0/5  1,054 reviews

Good location, moderate f&b, bad cleanness

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Location is perfect, hotel is fresh and looking great. Breakfast buffet is ok, but not as expected to be. There is an overall cleanness issue, there are flies in the bathroom and some parts of the restaurants. dinner staff that serves restaurant are very few compared to the capacity

Dear Saleh M., Thank you for sharing your feedback. We are pleased to hear that you found our location convenient and the hotel to be fresh and well-maintained. However, we sincerely apologize for the cleanliness issues you experienced, particularly with flies in the bathroom and restaurant. This is certainly not the standard we aim to uphold, and we will address it with our housekeeping and F&B teams immediately. We also appreciate your comments about the breakfast buffet and dinner service. We will review staffing levels during peak times to ensure a smoother and more efficient dining experience for all our guests. Your feedback is invaluable, and we hope to have the opportunity to welcome you back and provide a better experience next time. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai

Good

TripAdvisor rating 5.0/5

Rana umair R TripAdvisor review

Stay was excellent front desk staff Irfan and ihsan provided nice room with city view roof top pool was nice also food in the restaurant very tasty and good I would like to all staff especially front office department they have done Great job 💓💓💓

Dear Rana, Thank you for your fantastic review following your recent stay at Novotel Bur Dubai. Pleased to know you found the property to be gracious and well-appointed without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our Heartists especially Irfan and Ihsan will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai

Good Hotel an good position 10 min from the exhibition

Customer review rating 5.0/5

Danillo Business - Confirmed reviews ALL

Good Hotel an good position 10 min from the exhibition

Dear Danillo M., We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai

Nice stay with Novotel Bur Dubai

Customer review rating 4.5/5

Ade Families - Confirmed reviews ALL

Spacious room, bed are comfortable, professional staff, strategic location,

Dear Ade k., We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai

Good Stay if you will be in health care city

Customer review rating 3.5/5

Aqeela M. Business - Confirmed reviews ALL

the hotel is nice and quite , had a good overall style, the food in the hotel restaurant is nice and has acceptable variety, the staff are cooperative and the hotel is in an excellent area with the metro and wafi mall near. the only down part is that the bathroom was full of drain flies and did not feel very clean.

Dear Aqeela A., Thank you for taking the time to share your feedback about your recent stay with us at Novotel Bur Dubai. We are delighted to hear that you appreciated our hotel's ambiance, convenient location, and the variety of food options at our restaurant. Your kind words about our team's cooperation are much appreciated. We sincerely apologize for the inconvenience caused by the issue in the bathroom. Please rest assured that this is not the standard of cleanliness we strive to uphold. Your comments have been shared with our housekeeping and maintenance teams for immediate rectification to ensure this does not recur in the future. We hope to have the opportunity to welcome you back and provide you with an even better experience during your next visit. If there is anything we can assist you with, please do not hesitate to reach out directly. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

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Other web-users rate our hotel

  • 720 reviews 9.1/10 Location
  • 1,128 reviews 8/10 Room
  • 2,663 reviews 9.3/10 Service
  • 21 reviews 7.3/10 WiFi
  • 686 reviews 8.3/10 Cleanliness
  • 353 reviews 7.7/10 Breakfast
  • 284 reviews 9.3/10 Vibe
  • 88 reviews 9.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.