Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.4/5 1,439 reviews

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Dubai Healthcare City, Umm Hurair 2, 385290 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Police Lost & Found Compliant Hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Our accommodation(s)

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Telephone
Fax +971 4 317 9508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HangOut Cafe

Non contractual photo

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,439 reviews

TripAdvisor Rating  5.0/5  994 reviews

Worst experience of my life!

TripAdvisor rating 1.0/5

nailah_aljasmi Families - TripAdvisor review

Absolutely disgraceful. I want the Founder of Accor group “Sebastian Bazin” to read this review and know how their front office manager in UAE insulted a local new mother with her new born baby, standing in reception with a hernia. I went into the hotel around 11:15pm approx to check-in as I have hospital appointment at Emirates Hospital the following day… I was looking for valet driver and non present, only one member of staff on the reception and he ignored me totally whilst on the phone. I wanted help because I shouldn’t lift, I’m 2 months post c-section and have a hernia. My maid was holding my new born and I didn’t know in which bag was my emirates ID. But they said only physical copy which I know is NOT true. I could have easily checked in and put my baby and maid to rest if he’d accepted my booking reservation , and my passport copy and I’d from my email, or showing digitally to get a copy until baby was away from the bright lights and I could get out my wallet, when I gave him my emirates ID after groveling on the floor with my suitcase I front of everyone, I showed him my maids passport copy, and said her visa is in process she is new here in UAE, he replied I refuse to check you in. I said excuse me??? Excuse me, you refuse to check in a mother, new born baby and maid when I’m here only for my hospital appointment tomorrow. He didn’t care! I’m tired of dealing with ignorant people! UAE is one of the best countries in the world, best hotels, best service and yet we have to accept this kind of attitude as UAE passport holders? How!!! It’s not acceptable!

I’ll comeback again that’s a promise

TripAdvisor rating 5.0/5

Khaled A TripAdvisor review

Hello folks!!, I enjoyed the stay. a wonderful, helpful & spectacular gentleman called yaman, he helped me alot with directions and hospitality. I’m delighted to experience such a nice atmosphere within the hotel. Definitely gonna take this stay as a standard for my future reservations. Genuinely thankful

Perfect location

Customer review rating 4.5/5

Aboulgabs Business - Confirmed reviews ALL

Close to downtown & old Dubai. Mertro walking distance. Hospitals all around! Wafi mall supermarket walking distance.

Perfect as expected

Customer review rating 5.0/5

Sabry A. B. Families - Confirmed reviews ALL

Clean room, decent design, good location. Would like to give a special thanks to the reception team as they were helpful and friendly at all time.

Dear Mr. Al B., Thank you for sharing your feedback following your recent stay at Novotel Bur Dubai. Your wonderful comment goes straight to the heart! Sharing it with all of our teams was a great pleasure and pride. Our aim is to offer a consistent product and service to each and every one of our guests. So overjoyed that you found it to be that case. We hope to see you again. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai r

Customer review rating 5.0/5

M. C. Business - Confirmed reviews ALL

Very helpful and polite front desk staff

Dear Mr. M., Thank you for sharing your feedback following your recent stay at Novotel Bur Dubai. Your wonderful comment goes straight to the heart! Sharing it with all of our teams was a great pleasure and pride. Our aim is to offer a consistent product and service to each and every one of our guests. So overjoyed that you found it to be that case. We hope to see you again. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai

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Other web-users rate our hotel

  • 767 reviews 9.1/10 Location
  • 1,096 reviews 7.9/10 Room
  • 2,551 reviews 9.3/10 Service
  • 25 reviews 7.3/10 WiFi
  • 632 reviews 8.2/10 Cleanliness
  • 395 reviews 7.8/10 Breakfast
  • 284 reviews 9.5/10 Vibe
  • 40 reviews 5.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.