Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.4/5 804 reviews

Best price
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Novotel Bur Dubai - Image 1
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Novotel Bur Dubai - Image 4
Dubai Healthcare City, Umm Hurair 2, 385290 DUBAI, United Arab Emirates

Description

Hotel extras

  • Savor diverse dining vibes- from casual coffee to poolside drinks for your weekend staycations

  • Kids stay entertained- while you unwind in our family suites with pool access for easy weekend

  • Flexible co-work spaces & premium day-use- designed for short stays, to work and recharge

  • Unwind & reconnect - in exclusive suites featuring a private Jacuzzi for a quick city getaway

  • A restful retreat in Healthcare City- find total comfort and a stress-free stay near hospitals

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room.

Photo out of - Superior Twin Room.

For business or leisure, choose Novotel Bur Dubai's Superior Twin Room that offers all the comforts and amenities you expect from our established brand.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Our 4-star hotel's Deluxe Double Bed with private balcony offers stunning views of Dubai City and comes with all the comfort Novotel is famous for.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Deluxe Twin Bed with Private Balcony at Novotel Bur Dubai offers stunning views of Dubai City. Located on the first floor, this smoking room is designed for comfort and convenience for a memorable 4-star hotel stay in the Healthcare City.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our top-floor Executive Room offers stunning views over Downtown Dubai or Dubai Creek as well as modern hotel room amenities for a comfortable stay at Novotel Bur Dubai.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite with 1 double bed, 1 sofa bed, private Jacuzzi and private Terrace.

Photo out of - Executive Suite with 1 double bed, 1 sofa bed, private Jacuzzi and private Terrace.

Enjoy your time in Bur Dubai at our 4-star hotel's most unique executive suite. Our modern Novotel Executive Suite features a private terrace with an outdoor Jacuzzi.

  • Views:

    City View

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Telephone
Fax +971 4 317 9508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 218 rooms
  • 4 rooms for people with reduced mobility
  • 205 family rooms
  • 64 connecting rooms
  • 183 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Russian
  • Turkish
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Buffet

Business

One Meeting room

Business Center

  • Self service business center

Family

Services for children

  • Play area

Well-being

Rooftop Swimming Pool

  • Outside
  • On site

InBalance

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Parking with security service

Accessibility

  • Elevators

Parking 2

Parking information

  • On site

HangOut Cafe

Photo out of - HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Cooking style
International
Capacity
116
Accessibility
Accessible service
385290 Dubai, United Arab Emirates
Telephone +971 4 871 6600

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

HangOut by the Pool

Photo out of - HangOut by the Pool

The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.

Bar Type
POOL SIDE SNACK BAR
Capacity
60
Telephone +971 4 871 6600

The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.

Burgundy Lounge

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Soak up in the comfortable yet elegant atmosphere of our Burgundy Lounge which blends modern design with stylish armchairs, sofas, sleek marble tables and abstract paintings. Opening Hours Weekdays: Join us 12:00 PM - 02:00 AM Weekends 12:00 - 03:00 AM

The Inbalance Gym located on the top floor of the hotel offers the latest cardio equipment for guests to keep fit and healthy.

Discover our internationally acclaimed spa with skilled therapists from Thailand & Bali. Enjoy couple-friendly treatments, from aromatherapy to hot stones, and much more.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  804 reviews

Customer review rating 5.0/5

V. V. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Harmandeep S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.0/5

A. I. A. A. Business - Confirmed reviews ALL

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 0.5/5

Gurchet S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Xavier G. Couples - Confirmed reviews ALL

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 2.0/5

Harmandeep S. Families - Confirmed reviews ALL

I felt bad when I had to pay for stains on bed sheet which were from antiseptic cream applied to my kids wound….otherwise stay was okay

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.0/5

A. I. A. A. Business - Confirmed reviews ALL

good morning

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 0.5/5

Gurchet S. Couples - Confirmed reviews ALL

​I recently stayed at your hotel, and unfortunately, it was a very disappointing experience. While my first day started off well, the remaining days were completely pathetic due to severe issues with housekeeping and staff service. ​No Housekeeping: Our room was not cleaned even once during the following days. ​Missing Essentials: We had to constantly call every single day just to get basic items like a dental kit. ​Unresolved Requests: We requested towels, but never received them. We called room service and even went down to the reception to complain, but the lady at the front desk was unhelpful, dismissive, and completely uninterested in listening to our actual problems. ​Despite multiple follow-ups, we checked out without ever getting our towels. For a hotel of this standard, the service and management were completely unacceptable. This was a total waste of money and easily the worst hotel experience I’ve had. I know it will not make you any harm but still I would not recommend anyone of my known for staying here.

Customer review rating 5.0/5

Xavier G. Couples - Confirmed reviews ALL

I had a wonderful experience at Novotel Bur Dubai. The service at the reception was excellent, and I would especially like to thank **Jefferson and Yaman** for their professionalism, warm welcome, and outstanding assistance throughout my stay. They were friendly, attentive, and always ready to help with a positive attitude. Their excellent customer service made my stay even more enjoyable. Thank you to the entire team at Novotel Bur Dubai for the great hospitality. I would definitely recommend this hotel and look forward to staying here again!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 5.0/5

Ruben V. Solo - Confirmed reviews ALL

The location is great (near to Wafi Mall), parking in the hotel and nearby is good. The property is well maintained.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 5.0/5

Balakrishnan K. A. M. R. Solo - Confirmed reviews ALL

This is my 12th visit to Novotel Bur Dubai. I love this hotel because of the warm and welcoming staff who always have a smile on their face. Looking forward to my next visit around the end of November

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.0/5

Mohammed A. Friends - Confirmed reviews ALL

The stay was absolutely comfortable well maintained facilities the only thing is WiFi speed was extremely slow even cellular coverage isn’t that great.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 5.0/5

Silke K. Families - Confirmed reviews ALL

We only stayed here for a few hours, but everything was perfect. The service was excellent, and all the staff were very friendly and helpful. The pool was a great way to cool off. The Mafi Mall und the Matro is within walking distance. The breakfast selection was rather limited, but it had everything we needed.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.5/5

James M. M. Solo - Confirmed reviews ALL

Room service was excellent and breakfast was the best

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.0/5

Ravi C. Couples - Confirmed reviews ALL

I am always looking for a day stay option because I keep traveling, and a night stay is less suitable than a day stay. Therefore, since I stay regularly with your group, please keep the day stay option always available for me. Keep me posted. Ravichandran

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.0/5

John M. Solo - Confirmed reviews ALL

Hospitable

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.0/5

Anuj M. Business - Confirmed reviews ALL

Very Satisfying

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 3.0/5

Ahmed S. Business - Confirmed reviews ALL

Pillow cover had stains which were quickly changed after I contacted room service. The parking would not open with the card and each time had to be opened by pressing the intercom (I'm assuming they were opened manually by security). The breakfast had only a few options and there was a long line for the omelette station. A lot of items were finished and I had to wait for them to be refilled.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 5.0/5

Bilal A. B. Business - Confirmed reviews ALL

Nice experience in good hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.5/5

Rizwan H. Families - Confirmed reviews ALL

Amazing 🤩 good Experience. I was using the AMERICAN SPINE CENTER for my medical.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 0.5/5

Michael T. S. Couples - Confirmed reviews ALL

Worst experience. This is the first time I’ve encountered such a terrible stay. The pillow was extremely tiny, and basic amenities such as slippers, water, and coffee were not readily available you had to request each item separately, which was such a hassle. Definitely not the experience I expected.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 3.5/5

Jawad A. Families - Confirmed reviews ALL

The rooms was good but the vantaliation was bad in the toom

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.5/5

Sarthak P. Business - Confirmed reviews ALL

I am staying past 10 days and have zero complains.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 5.0/5

Mamdouh G. Solo - Confirmed reviews ALL

It was an amazing only Two concerns: first i was trying to contact the hotel for online booking but no one respond to me i called over 10 times no response, another issue when i arrived to the hotel there was only one staff member who was very busy with another guest although there was another staff member inside the office this cause little disturbance and long waiting.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Other web-users rate our hotel

  • 623 reviews 9.1/10 Location
  • 1,042 reviews 7.6/10 Room
  • 2,476 reviews 9.2/10 Service
  • 9 reviews 7.1/10 WiFi
  • 655 reviews 7.5/10 Cleanliness
  • 393 reviews 7.9/10 Breakfast
  • 392 reviews 9.5/10 Vibe
  • 356 reviews 5.8/10 Comfort

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