Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.5/5 863 reviews

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Dubai Healthcare City, Umm Hurair 2, 385290 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Police Lost & Found Compliant Hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Our accommodation(s)

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Telephone
Fax +971 4 317 9508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  863 reviews

TripAdvisor Rating  4.7/5  1,146 reviews

Positive place

TripAdvisor rating 5.0/5

Pratyush P TripAdvisor review

at reception was absolutely wonderful. He was friendly, professional, and very welcoming from the moment I arrived. He handled everything efficiently and made the check-in process smooth and stress-free. His positive attitude and helpfulness really stood out and made a great first impression. Jeff is a true asset to the front desk team.

Stay at hotel, breakfast, hospitality

TripAdvisor rating 5.0/5

Prabhjot Kaur C TripAdvisor review

Had a comfortable stay at Novotel. The staff were very courteous and helpful, check-in was smooth, and the room was clean and well maintained. Overall, good service and a pleasant experience. I would like to add names ( Novo, Myk and Siyaad ) very nice customer service

Customer review rating 0.5/5

Asad S. Solo - Confirmed reviews ALL

I checked in Novotel Bur Dubai 3rd Jan 2026 around 8:30pm. At reception, Despite of knowing about my AccoR Rewards discount AED 86, the Reception Staff Mr Jeff intentionally tried to charge my Credit card with full amount. The Price after discount was even mentioned on the registration page which he provided me to sign still he attempted to charge the wrong amount. As I informed him about the correct amount, His facial gestures became completely unwelcoming, he took well of his time, adjusting something in the payment machine and then charged the correct amount. Again after taking his time, he gave me the keys of the room 228. I took the keys and went outside and came back around 12am to the hotel and slept. In the morning it revealed to me that Room 228 is for Disabled Persons (People of Determination). The bed mattress was completely uneven broken and uncomfortable. Ac was not working at all. At the time of check out in the morning, I saw number of people at reception, as I had to go somewhere urgent, I could not see the Hotel manager in person to complain about Mr Jeff and I just checked out. A number of times I stayed at Novotel Bur Dubai and I had great experience of the hotel but I never ever experienced such a horrible stay this time. I humbly request you to please Train Mr Jeff to be welcoming to the Guests not give them horrible experience and don't make them to think to chose another hotel next time for their stay. thank you

Customer review rating 4.0/5

Estelle K. Families - Confirmed reviews ALL

Je reviendrai

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to know that you and your family enjoyed your stay with us and appreciated the calm and quiet neighborhood. Creating a comfortable and relaxing environment for our guests, especially families, is very important to us, and it is wonderful to hear that your experience reflected this. We truly appreciate your kind words and look forward to welcoming you and your family back to Novotel Bur Dubai for another enjoyable stay. Warm regards, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.5/5

Kishorkumar B. R. Business - Confirmed reviews ALL

Very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

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Other web-users rate our hotel

  • 718 reviews 9.2/10 Location
  • 1,238 reviews 8/10 Room
  • 3,006 reviews 9.2/10 Service
  • 6 reviews 8.3/10 WiFi
  • 801 reviews 8.3/10 Cleanliness
  • 427 reviews 9.5/10 Vibe
  • 414 reviews 7.8/10 Breakfast
  • 39 reviews 5.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.