Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.5/5 890 reviews

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Dubai Healthcare City, Umm Hurair 2, 385290 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Police Lost & Found Compliant Hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Our accommodation(s)

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Telephone
Fax +971 4 317 9508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  890 reviews

Customer review rating 3.0/5

Akshit M. Families - Confirmed reviews ALL

Rooms comfort - 8.5/10 Cleaniniess - 9.5/10 Staff Behaviour - 10/10 Breakfast - 1/10- worst breakfast, the hotel could not handle the guests. Items were empty and were never replinshed. After multiple follows up the things were not in place. Kitchen needs to be prepared for rush hours but clearly incapable. Taste was the worst. Breakfast items were half cooked. Salads vegetables were half cut. Imagine a big brocilli just cut into two pieces, a big tomoate just cut in half and whole big carrot was served. It is best Novotel bur dubai should stop breakfast services.

Customer review rating 1.5/5

Sabri A. H. H. Couples - Confirmed reviews ALL

AC temperature not working will The pillow not comfortable The floor is very crowded Welcome drinki not take

Customer review rating 4.5/5

Mohamed A. Solo - Confirmed reviews ALL

Every thing is very good. Except the laundry takes 48 hours or more, it should be within 24 hours as maximum.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 4.5/5

Julia H. Couples - Confirmed reviews ALL

We came after the invasion as we needed to move to a cheaper property The only gripe we had was no decent tv for us English - sometimes we could flick and find something

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 2.5/5

Gurvinder S. Friends - Confirmed reviews ALL

I called the reception many times for water and room cleaning but there was no response, they said that they are sending it, still no one came for 2 hours, after calling back 2 or 3 times I got water and the room was cleaned, I used to complain about water daily, I had to call many times and then water would come, room cleaning was good, it was comfortable, the only problem was with the room service

Dear Valued Guest, Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the inconvenience you encountered while requesting water and room service. It is disappointing to learn that you had to call the reception multiple times and wait a long time before your requests were fulfilled. This is certainly not the level of responsiveness and service we aim to provide to our valued guests. We also appreciate your kind comments regarding the room cleanliness and comfort once the service was delivered. However, the delay you experienced is not acceptable, and your feedback has been shared with our front office and room service teams to ensure that requests are handled more efficiently and promptly in the future. Your comments are very important to us as they help us improve our service standards. We truly regret the inconvenience caused and hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable stay. Kind regards, Samira Khrichfa General Manager Novotel Bur Dubai

Other web-users rate our hotel

  • 696 reviews 9.2/10 Location
  • 1,261 reviews 8/10 Room
  • 3,012 reviews 9.2/10 Service
  • 9 reviews 9.6/10 WiFi
  • 813 reviews 8.1/10 Cleanliness
  • 431 reviews 9.5/10 Vibe
  • 431 reviews 7.8/10 Breakfast
  • 41 reviews 5/10 Wellness Area

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