Novotel Bali Ngurah Rai Airport 4 stars

Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know that you enjoyed a comfortable overnight stay with us after your late arrival. It is wonderful to hear that you appreciated the comfort of our rooms and our breakfast selection. We also appreciate your feedback regarding the hotel access from the airport and the room configuration for families. We understand the importance of convenient directions upon arrival and comfortable accommodation arrangements for families travelling together. Your comments are valuable to us as we continue to enhance our guest experience. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back to Novotel Bali Ngurah Rai Airport in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know that you had a comfortable and enjoyable stay with us. It is wonderful to hear that you appreciated our convenient location just a short walk from the international terminal, as well as the comfort of your stay, late check-out arrangement, and our excellent breakfast selection. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back to Novotel Bali Ngurah Rai Airport in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are truly delighted to know that you and your family had such a memorable stay with us. It is wonderful to hear that our warm hospitality, clean and well maintained facilities, spacious rooms, and family friendly amenities contributed to a relaxing and enjoyable experience before your departure. We are especially pleased that you enjoyed our swimming pool, restaurant, and rooftop bar, and that the convenience of our location just steps away from the international airport made your journey more seamless. Your kind recognition of our team’s genuine friendliness and dedication means a great deal to us, and we will certainly share your appreciation with the entire team. Thank you once again for choosing to stay with us and for recommending Novotel Bali Ngurah Rai Airport to your family and friends. We sincerely look forward to welcoming you and your family back in the near future for another memorable experience. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know that you enjoyed a cosy and comfortable stay with us. It is wonderful to hear that our convenient location right next to the airport provided you with an easy and relaxing experience during your long layover. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back to Novotel Bali Ngurah Rai Airport in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for taking the time to share such a detailed and thoughtful feedback about your recent stay with us. We are truly delighted to know that you had an enjoyable stay and appreciated the warm hospitality of our team. It is especially rewarding to hear that you felt well recognized as an ALL Acor + Explorer Gold member and that you enjoyed the benefits and services available during your visit. We are also pleased that you enjoyed our breakfast selection, the birthday room decoration, and our airport drop-off service. A special thank you for recognizing Windy, Novi, and Laura for their outstanding hospitality. Your kind words will certainly be shared with them, and we are confident they will be encouraged by your thoughtful appreciation. At the same time, we sincerely apologize for the inconvenience you experienced regarding your tour and transportation arrangements. We understand how frustrating it must have been when the information was not reflected across our teams, and we appreciate you bringing this to our attention. Your feedback has been shared with the relevant departments as we work to improve communication and coordination to provide a more seamless guest experience. We also appreciate your valuable suggestions regarding the Executive Lounge information and the dining experience at Square Restaurant. Your comments will be shared with our Front Office and Food & Beverage teams as we continuously review our services and offerings to better meet our guests' expectations. Thank you once again for your constructive feedback and your recommendation. It was a pleasure having you with us, and we look forward to welcoming you back for an even better experience in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport