Dear Valued Guest, Thank you very much for taking the time to share such a wonderful review of your experience with us. We are delighted to know that our convenient location provided a relaxing stopover before your early morning flight. It is wonderful to hear that you enjoyed spending time in our lounge areas and pool, and that you appreciated the quick and helpful service provided by our team. We are especially pleased that our team could assist by preparing a breakfast box for your flight. Your kind words are truly appreciated and will certainly be shared with the team as encouragement to continue delivering thoughtful and attentive service. We are also delighted that you enjoyed the design of our pool and found the wide ledges and steps comfortable for relaxing in the water. Thank you once again for choosing Novotel Bali Ngurah Rai Airport and for your kind recommendation. We are very pleased to know that you would stay with us again, and we sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your continued experience with us. We are delighted to know that Novotel Bali Ngurah Rai Airport continues to be your preferred choice before and after your late flights. It is wonderful to hear that you consistently enjoy the cleanliness and comfort of our hotel, as well as our pool and breakfast offerings. We are also pleased that you enjoy relaxing at our restaurant and appreciate the comfortable atmosphere and value of our food and beverage offerings. Your continued support and kind feedback mean a great deal to our team. Thank you once again for choosing Novotel Bali Ngurah Rai Airport and for your continued loyalty. We sincerely look forward to welcoming you back on your next visit to Bali. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your experience with us. We are pleased to know that you enjoyed the comfort of your room and our pool, and that you found our team welcoming during your stay. At the same time, we do apologize that your dining experience did not meet your expectations, particularly regarding the Pad Thai and the fruit plate. We truly appreciate your feedback on the taste and quality of the food, and we will share this with our culinary team for further review and improvement. We value your feedback and remain committed to ensuring that our food and beverage offerings meet the standards our guests expect. Thank you once again for choosing Novotel Bali Ngurah Rai Airport. We sincerely look forward to welcoming you back and providing you with a more enjoyable experience in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your experience with us. We are pleased to know that you found the room adequate and that your check-in experience was satisfactory. At the same time, we do apologize that the breakfast buffet did not meet your expectations. We truly appreciate your feedback, as it is valuable in helping us identify areas where we can further improve our offerings and overall guest experience. We sincerely look forward to welcoming you back and providing you with an improved experience in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that Novotel Bali Ngurah Rai Airport was a comfortable place for you to recharge and refresh after your long journey from Australia. It is wonderful to hear that you enjoyed our spacious and clean rooms, and especially that our team made your stay memorable. We are also thrilled that you enjoyed our breakfast buffet and found it to be one of the best hotel breakfasts you have experienced. Your kind words are truly appreciated and will certainly be shared with our team. We also appreciate your feedback regarding the difficulty in finding the hotel upon arrival. We will take your comments into consideration as we continue to improve the clarity of our directions and signage for arriving guests. Thank you once again for choosing Novotel Bali Ngurah Rai Airport. We are delighted to hear that you will stay with us again and sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share such wonderful feedback. We are delighted to know that you had a perfect stay with us at the end of your vacation. It is wonderful to hear that you enjoyed the service, restaurant, room, pool, and rooftop bar, and that everything contributed to an excellent experience. Your kind words are a great encouragement to our entire team and inspire us to continue providing memorable and enjoyable stays for our guests. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed our rooms and were pleased with the service provided by our team. It is especially wonderful to hear your kind words about our staff and that you felt they went above and beyond to make your stay enjoyable. Your recommendation and intention to return are truly appreciated and mean a great deal to us. We will certainly share your compliments with the team as encouragement to continue delivering exceptional service. Thank you once again for choosing Novotel Bali Ngurah Rai Airport. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you had a great stay with us and appreciated the fast and seamless check-in and check out process. It is also wonderful to hear that you enjoyed your room. Your kind feedback is greatly appreciated and encourages our team to continue providing comfortable and efficient experiences for our guests. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your detailed and valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to find that the TV was not working and that the couch was missing, particularly when you needed to access the in room dining menu and had to use the bed for seating instead. We also apologize for the inconvenience regarding the payment at reception, despite your stay having already been paid online. While we are pleased that the amount was refunded without further issue, we understand that this should have been handled correctly from the beginning. Regarding the safe, we sincerely apologize that your requests for assistance were not attended to promptly. We are glad that you were eventually able to find a member of our housekeeping team who could assist you, but we recognize that this should not have required you to seek assistance yourself. Your feedback is very valuable to us, and we will share these concerns with the relevant departments for follow up and improvement. We are committed to ensuring that our facilities are properly maintained, our payment records are accurately checked, and our team responds promptly whenever assistance is requested. At the same time, we would truly appreciate the opportunity to understand how we could have made your experience more enjoyable and complete. Your feedback helps us identify areas where we can improve our services and guest experience. We sincerely hope to have the opportunity to welcome you back and provide you with the comfortable and seamless stay you should expect. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for your wonderful feedback and for your continued support of Novotel Bali Ngurah Rai Airport. We are delighted to know that you always find our hotel a comfortable and convenient place to stay between flights. It is wonderful to hear that you enjoy the opportunity to rest and relax while making use of our restaurant, bars, and swimming pool. We are especially pleased to know that you consistently find our team friendly and helpful, and that our rooms and facilities are always clean and welcoming. Your continued trust and support mean a great deal to our entire team and encourage us to keep providing warm hospitality and memorable experiences for our guests. Thank you once again for choosing Novotel Bali Ngurah Rai Airport. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share such wonderful feedback. We are delighted to know that you enjoyed a lovely and relaxing day with us before your flight. It is wonderful to hear that you appreciated our spa treatments, restaurant, and well appointed room, and that they all contributed to a comfortable and enjoyable stay. We are pleased that our hotel provided the perfect setting for you to relax and unwind before your journey. Your kind feedback is a great encouragement to our entire team. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback. We are pleased to know that you had a comfortable one-night stay with us. At the same time, we sincerely apologize for the difficulty you experienced when finding the hotel from the airport, particularly with the distance you needed to walk. We understand that this can be especially challenging when travelling with a mobility concern. Your feedback regarding the lack of clear signage is very valuable to us, and we will share it with the relevant team as we continue to improve the directions and accessibility for our guests. We truly appreciate you bringing this to our attention and hope to make your journey to the hotel much easier and more comfortable on your next visit. We sincerely look forward to welcoming you back in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you found our convenient location and direct access from the airport helpful after your long flight. It is also heartwarming to hear that you appreciated the warm welcome from our team and the honeymoon decorations prepared for your special occasion. We are pleased that you found the room well equipped and that our team made you feel warmly welcomed throughout your stay. Thank you once again for choosing Novotel Bali Ngurah Rai Airport for such a special occasion. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to know that you had a very good experience with us and appreciated the quality of our services and our client-oriented approach. Your kind words are truly appreciated by our entire team and encourage us to continue providing warm, attentive, and personalized hospitality to all our guests. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to know that you had a great stay with us and found our location so convenient for your late-night departure. It is wonderful to hear that you were able to relax and make the most of your time with us before your flight, while enjoying the comfort of your room and our dining options. We are also pleased that our lovely team contributed to making your stay a pleasant and enjoyable one. Your kind words mean a great deal to our entire team and encourage us to continue providing warm hospitality and memorable experiences. Thank you once again for choosing Novotel Bali Ngurah Rai Airport. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for your wonderful feedback and for your continued support of Novotel Bali Ngurah Rai Airport. We are delighted to know that you consistently choose to stay with us both upon your arrival and before your late-night flight home. It is wonderful to hear that you appreciate our convenient location, smooth check in experience, comfortable and quiet rooms, and delicious breakfast. We are especially grateful for your kind words about our team. Knowing that we have become part of your Bali journey is truly meaningful to us. Thank you once again for choosing Novotel Bali Ngurah Rai Airport. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you had a comfortable and relaxing overnight stay with us. It is wonderful to hear that our hotel provided you with the opportunity to unwind and recharge before your long flight. We are also pleased that you found our atmosphere friendly and welcoming. Your kind words are a great encouragement to our entire team and inspire us to continue providing a comfortable and relaxing experience for our guests. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you had an extremely comfortable and restful stay with us. It is especially heartwarming to hear that the thoughtfulness and kindness of our team made a positive difference to your experience. Your appreciation means a great deal to our entire team and encourages us to continue providing warm, attentive, and personalized hospitality to all our guests. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you enjoyed a quiet and comfortable room and appreciated our convenient location close to the airport. It is also wonderful to hear that our helpful team contributed to a pleasant stay. Your kind feedback means a great deal to our entire team and encourages us to continue providing comfortable, convenient, and welcoming experiences for our guests. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport