Dear Mr. Tsai P. Y., Thank you for taking the time to share your detailed feedback following your two stays with us in July. Please accept our sincere apologies for the shortcomings you experienced during both visits. We are truly sorry to learn about the missing bath towel and carpet, the condition of the pillowcase and bed linen, as well as the insufficient lighting in your room. We understand how disappointing this must have been, especially as you encountered room-related concerns on both occasions. Your feedback regarding cleanliness and room amenities is taken very seriously. We have shared your comments with our Housekeeping and related teams to reinforce our room inspection procedures and ensure that all linen, towels, amenities, and room facilities are properly checked and prepared before the room is assigned to our guests. Your comments regarding the room lighting will also be reviewed with the relevant team. We sincerely regret that your experiences did not meet the standards we aim to provide. We truly appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with a much-improved experience on your next visit. Warm regards, Guest Experience Team ibis Styles Jakarta Mangga Dua Square

Dear Mr. YinKwong L., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Jakarta Mangga Dua Square. We are delighted to know that you found our hotel comfortable, safe, peaceful, and well located, and that you appreciated the convenience of the water dispensers along the corridor, our Wi-Fi, and our sustainability initiatives. We also appreciate your valuable feedback regarding the height of the international power sockets and the condition of Mangga Dua Square. Your comments are important to us and will be shared with the relevant team for further consideration and improvement. As a valued ALL – Accor Live Limitless Classic member, we are pleased to know that you were satisfied with the recognition received during your stay. Thank you once again for your constructive feedback. We look forward to welcoming you back to ibis Styles Jakarta Mangga Dua Square for an even more comfortable experience. Warm regards, Guest Experience Team ibis Styles Jakarta Mangga Dua Square

Dear Mr. Badrulnizam B. J., Thank you for taking the time to share your feedback and for rating your overall experience. We are pleased to know that you enjoyed a comfortable stay, fast Wi-Fi, and the value offered at ibis Styles Jakarta Mangga Dua Square. We are also grateful for your kind recognition of our team. As a valued ALL Accor Live Limitless Classic member and a returning guest who first stayed with us when the hotel opened, we truly appreciate your continued support. Your comments regarding the room lighting and the need for refurbishment are especially valuable to us. We understand your expectations, particularly as you have experienced the hotel since its early days, and we will share your feedback with the relevant teams for consideration in our ongoing improvement plans. Thank you once again for your honest feedback and continued loyalty. We look forward to welcoming you back to ibis Styles Jakarta Mangga Dua Square and providing you with an even more comfortable experience on your next visit. Warm regards, Guest Experience Team ibis Styles Jakarta Mangga Dua Square

Dear Mr. Aart M., Warm greetings from ibis Styles Jakarta Mangga Dua Square. Thank you for taking the time to complete our TrustYou survey and for sharing your detailed feedback regarding your recent stay. We are pleased to know that you enjoyed our facilities, the swimming pool, the breakfast experience, and that you found our team responsive in promptly arranging a room change when the initial room did not meet your expectations. It is also wonderful to hear that you plan to return for two more stays, and we truly appreciate your continued trust in us. At the same time, we sincerely apologize for the inconvenience caused by the smoke odor in your first room, the condition of the room furnishings, and the housekeeping experience, particularly regarding the bed linen during your extended stay. Please rest assured that your comments have been shared with our Housekeeping and Engineering teams for further review and improvement. Your valuable feedback helps us identify areas where we can enhance the comfort and overall experience of our guests. As our valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your loyalty and continued support. We look forward to welcoming you back to ibis Styles Jakarta Mangga Dua Square and providing you with an even better experience during your upcoming visits. Warm regards, Guest Experience Team ibis Styles Jakarta Mangga Dua Square

Dear Mr. Richard P., Warmest Greetings from ibis Styles Jakarta Mangga Dua Square. Thank you for taking the time to share your detailed feedback regarding your recent business stay with us and for your continued loyalty as an ALL Gold member. We are delighted to know that you had a comfortable stay overall and appreciated our easy booking process, well-conditioned room, cleanliness, and the service provided by our team. At the same time, please accept our sincere apologies for the inconveniences you experienced regarding the worn tiles, leaking faucet plumbing, as well as the lobby temperature and standing air conditioner condition. Please be assured that your comments have been shared with our Engineering team for immediate inspection and follow-up improvement. We also truly appreciate your feedback regarding the WiFi connection, especially during nighttime. We understand how important a stable internet connection is, particularly for business travelers, and our team will further diagnose and evaluate the network performance to improve the guest experience. Thank you once again for your valuable feedback and recommendation. We sincerely hope to have the opportunity to welcome you back again for an even better stay in the near future. Warm regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square

Dear Mr. E., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Jakarta Mangga Dua Square. We are very pleased to know that you and your family had an overall positive experience and that you were satisfied with our rooms, cleanliness, breakfast, WiFi, and the service provided by our team. It is also great to hear that our facilities and services for ALL Accor members met your expectations. Your kind rating and comments are truly appreciated and will be shared with the entire team as encouragement to maintain our service quality. We look forward to welcoming you and your family back again for another pleasant stay in the future. Warm regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square

Dear Mr./Ms. Hendro m., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the cigarette smell coming from another room. Please rest assured that all our non-smoking room policies are taken seriously, and your feedback has been shared with the relevant team to strengthen our monitoring and enforcement moving forward. We also appreciate your comments regarding the breakfast variety and will take them into consideration as we continuously strive to improve our offerings. On a positive note, we are glad to know that you found our team helpful and that your overall stay still had some good aspects. Your feedback is very important to us, and we truly hope to have the opportunity to welcome you back for a more comfortable and pleasant stay in the future. Warm regards, Guest Experience Team ibis Styles Jakarta Mangga Dua Square

Dear Ibu Anak A. R. C., Warm greetings from ibis Styles Jakarta Mangga Dua Square. Thank you for sharing such a wonderful and detailed review. We are thrilled to hear that your stay was truly pleasant and memorable, and that our team, especially Haikal, Dianra, and Zia, provided attentive, friendly, and professional service that made you feel welcomed and comfortable. We are also delighted that the special touches prepared for you enhanced your experience and made it more personal. Your kind words are a great motivation for our team to continue delivering exceptional hospitality and attention to detail for all our guests. We very much look forward to welcoming you back for another memorable stay. Warm regards, Management ibis Styles Jakarta Mangga Dua Square ✨

Dear Ms. Titin P., Warm greetings from ibis Styles Jakarta Mangga Dua Square. Thank you very much for sharing your wonderful experience with us. We are truly delighted to hear that you were very satisfied with your stay and that our team was able to provide you with excellent service. It is especially pleasing to know that our reception staff made your check-in process smooth and welcoming. We are also glad that you found the room clean, the facilities complete, and that our team could respond quickly to your requests. Your kind feedback is a great motivation for all of us to continue delivering the best service to our guests. We truly appreciate your support and look forward to welcoming you back again for another pleasant stay. Warm regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square

Dear Mr. Muhammad H., Thank you for sharing your wonderful feedback regarding your recent stay at ibis Styles Jakarta Mangga Dua Square. We are delighted to hear that you appreciated our strategic location, clean rooms, and affordable pricing. It is especially rewarding to know that Gina at the reception made a positive impression with her friendly and pleasant service. Your kind recognition will certainly be shared with her and the entire team. We are also pleased that our hotel met your expectations for a short stay or business trip. Your feedback motivates us to continue providing comfortable stays and warm hospitality to all our guests. We look forward to welcoming you back again on your next visit to Jakarta. Warm regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square

Dear Mr. R., Warm greetings from ibis Styles Jakarta Mangga Dua Square. Thank you very much for taking the time to provide such a detailed review of your stay with us. We are delighted to know that you found our location strategic, the rooms tidy, and our team—including GSA, Housekeeping, and the security team, polite, attentive, and professional. Your recognition of their efforts is truly appreciated. We also acknowledge your constructive feedback regarding the room amenities, including the soap dispenser and the toothpaste provision. Please be assured that your comments have been shared with our housekeeping and operations teams to review and improve our guest amenities and overall attention to detail. We greatly appreciate your high ratings on our breakfast, sustainability initiatives, and overall service. Your feedback helps us to continually refine our services and ensure that every guest experience is as comfortable and enjoyable as possible. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Guest Experience Team ibis Styles Jakarta Mangga Dua Square

Dear Mr. Tjokro A. W., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our strategic location, as well as the food and facilities provided. At the same time, we sincerely apologize for the inconvenience caused by the cigarette smell in your room. Please rest assured that this matter has been shared with our Housekeeping team for immediate attention and stricter monitoring, as we are committed to providing a comfortable and fresh environment for all our guests. Your feedback is truly valuable to us as it helps us improve our service and room quality. We hope to have another opportunity to welcome you back for a more pleasant and comfortable stay in the near future. Kind regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square

Dear Mr. Freddy A. S., Thank you for your wonderful review and perfect rating. We are delighted to hear that you, your wife, and family enjoyed your stay and that your experience at ibis Styles Jakarta Mangga Dua Square was excellent. We look forward to welcoming you and your family back on your next visit. Warm regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square

Dear Ms. Stefany K., Thank you for your wonderful review. We are delighted to hear that you enjoyed our location, breakfast, clean rooms, and the shared pool facilities. Your kind words mean a lot to our team and motivate us to continue providing excellent service. We look forward to welcoming you back to Ibis Styles & Novotel Mangga Dua Square in the near future! Warm regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square

Dear Ibu Agustina M., Terima kasih banyak telah meluangkan waktu untuk berbagi ulasan yang sangat positif mengenai pengalaman menginap di ibis Styles Jakarta Mangga Dua Square. Kami sangat senang mengetahui bahwa Ibu menikmati kenyamanan dan kebersihan kamar kami, serta merasakan keramahan dan kehangatan pelayanan dari tim resepsionis. Penilaian sempurna yang Ibu berikan di berbagai aspek merupakan apresiasi yang sangat berarti dan menjadi motivasi besar bagi seluruh tim kami. Kami juga mengucapkan terima kasih atas kepercayaan Ibu sebagai member ALL – Accor Live Limitless dan atas kesediaan Ibu untuk merekomendasikan hotel kami kepada keluarga dan rekan. Kami berharap dapat kembali menyambut Ibu dan pasangan pada kunjungan berikutnya dengan pengalaman menginap yang sama menyenangkannya. Hormat kami, Guest Experience Team ibis Styles Jakarta Mangga Dua Square

Dear Mr. Khimji V., Thank you for taking the time to share your detailed feedback regarding your recent business stay at ibis Styles Jakarta Mangga Dua Square. We are pleased to know that you appreciated our strategic location, competitive pricing, and the friendliness and professionalism of our team. Your positive ratings for our staff, check-in, check-out, and sustainability efforts are truly encouraging and greatly appreciated. At the same time, we acknowledge your comments regarding the condition of the accommodation and cleanliness, and we apologize that these aspects did not fully meet your expectations. Your feedback is very valuable to us and has been shared with the relevant teams as part of our ongoing efforts to improve and refresh our facilities to better enhance guest comfort. Thank you once again for your honest review and for recommending our hotel. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable experience. Kind regards, Guest Experience Teams ibis Styles Jakarta Mangga Dua Square