ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 467 reviews

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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  467 reviews

TripAdvisor Rating  4.5/5  1,004 reviews

Certificate of excellence 2023

Hotel

TripAdvisor rating 5.0/5

Natalia H TripAdvisor review

Thank you for Ibis Surabaya City Center, especially Melinda in front office department. Really nice and helpfull because i dont need to wait for any longer to get my room. Nice view and nice service in the strategic location in center of city.

Good seevice

TripAdvisor rating 5.0/5

y i TripAdvisor review

Assisted by Melinda my check in process getting smooth and easy. I also get my room before 2 pm. I had a plan to went hoe tomorrow earlier before 10 am, so ibis surabaya city center is best choice to stay. Located in strategic area in the center of city.

Dear yi, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Good service and good hotel

TripAdvisor rating 5.0/5

Thalia H TripAdvisor review

Thank you for Fara And Melinda in front office , really nice and humble to assist me get room. I almost lost my phone in the lobby area but thankful The staff found in lobby area. Best service and good room i love it. I give for 5 starts rate for ibis surabaya city center.

Dear Thalia H, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Best servive

TripAdvisor rating 5.0/5

Sunshine63566696472 TripAdvisor review

Best hotel for staycation and spending time situ family. I had a trip to my Downtown, such a long trip and Need to get a rest in Surabaya for a dah. Eventually i found Ibis Surabaya city Center and i get the best room with non smoking room. Thanks to MS. Melinda.

Dear Sunshine63566696472, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Best service

TripAdvisor rating 5.0/5

Teguh A TripAdvisor review

Thank you for Ibis for the service really impressed. Assisted by Melinda in front office, she was nice to help me to get room before 1 pm. I stayed with my kids and they happy can got a rest in the ro. For sure would be comback here for next time. Thanks

Dear Teguh A, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 369 reviews 9.4/10 Location
  • 790 reviews 7.3/10 Room
  • 851 reviews 9.1/10 Service
  • 22 reviews 8.6/10 WiFi
  • 571 reviews 8.8/10 Food
  • 457 reviews 7.9/10 Cleanliness
  • 288 reviews 8.1/10 Breakfast
  • 5 reviews 1.2/10 Wellness Area

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