ibis Hong Kong Central & Sheung Wan 3 stars

Customer review rating (ALL Rating) 4.4/5 149 reviews

Best price
guarantee
ibis Hong Kong Central & Sheung Wan - Image 1
ibis Hong Kong Central & Sheung Wan - Image 2
ibis Hong Kong Central & Sheung Wan - Image 3
ibis Hong Kong Central & Sheung Wan - Image 4
No 28 Des Voeux Road West, Sheung Wan, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Breathtaking Harbor View

  • In proximity to HK Macau Ferry Terminal (5 mins) and MTR (8 mins)

  • Easy access to the Airport (Bus route A11) and High Speed Rail with MTR or Express Bus

  • 15 min walk to art galleries along Hollywood Road, PMQ and Tai Kwun

  • Modern style and Michelin restaurants and bars within walking distance

Our accommodation(s)

Hotel location

ibis Hong Kong Central & Sheung Wan

No 28 Des Voeux Road West, Sheung Wan
0 HONG KONG
Hong Kong SAR, China

GPS:22.287697, 114.147558

Telephone
Fax +852 2252 2900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TASTE

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  149 reviews

TripAdvisor Rating  4.0/5  4,466 reviews

Certificate of excellence 2024

Overpriced and unhelpful reservations/booking staff

TripAdvisor rating 1.0/5

zltm089 Couples - TripAdvisor review

Sadly due to a family emergency, we wanted to change our booking but their booking/reservations team was unhelpful and pretty much useless as we booked via hotels.com. We were expecting better flexibility from such a big hotel chain. The rooms are tiny and this hotel is overpriced. The lifts do not stop a certain floors and you have to change lifts to go to the ground floor! Their aircon system is very outdated and we had issues with the air being so dry that we had sore throats whilst staying there. They don't seem to a consistent pricing system aswell.

Dear Kevin C, Thank you for taking the time to write to us. It is with regret that you felt the hotel was not flexible with the reservation arrangement. We have several rate plans available for the hotel which may change over low and high demand periods and we suggest that you try to book as early as possible for the best price. Some are more heavily discounted pre-paid rates with the terms and conditions of no changes or cancellation. We do review all requests on a case by case basis. I would suggest that in the future you could try the “Flexible Rate” offer which allows you to cancel or change the booking up to 6 pm on the day prior to arrival. It is regretted that bookings made via third party agent may limit our flexibility of making amendments. We suggest reserve the rooms via our hotel website or directly with us to ensure better reservation arrangement. Apart from the City View Room, we also have larger Studio Rooms available that are 25 sqm for you to choose from. Both room types are equipped with large bay windows and timber flooring which give our guests a modern and inviting feel. For the elevator system, we understand some guests found interchanging lifts on the 5th floor may lead to inconvenience. Since the direction of the lift is restricted by the design and the building configuration of the hotel, it is regrettable that we are unable to make a change. However, please rest assured that we will review the level directory so as to indicate clearly the levels that can be reached by each lift. Please accept my apology regarding the air-conditioning. I have passed on your comments to the Engineering Team who will follow up with the staff. We do have air-purifiers available and you can feel free to call us for assistance next time. Thank you for your feedback. We hope that the incident will not deter you from choosing to stay at our hotel in the future. Kind regards, Jennifer Siu Hotel Operations Manager

Dharamshala and not Hotel , Pathetic &Terrible

TripAdvisor rating 1.0/5

Goel02 TripAdvisor review

It is Dharamshala and not a hotel . Simply terrible and pathetic. They don't serve even water . There is one water cooler kept on 5th floor and guests have to go and refill themselves everytime on the 5th floor to refill water . Dirty rooms . We had booked it for 5 days and they don't do toiletries refill too. Torn towels kept . Noone in reception to hear you out . Fixed Breakfast menu and in veg have only super oily mini samosas kept . The rooms are super tiny , no space to keep suitcases too. There is no service as per the brand name and the money spend . Total waste of money.

Dear Mini, Thank you for your feedback regarding your recent stay. We sincerely apologize for the disappointing experience you encountered. Due to government regulations and as part of Accor’s sustainability commitment, the Hotel no longer placed single-use amenities, such as bottled water, toothbrushes, cotton buds, etc. in rooms from 22 April 2024 onwards. As you are aware there is a water dispenser station located on the 5/F, you are recommended to utilize the in-room kettle as an alternative should you wish not to visit the station. We apologize for the cleanliness and issues regarding the toiletries. Our housekeeping team is well-informed about your case and will follow up to ensure that such oversights do not occur in the future. Please rest assured this is a sole case that did not reflect our usual standard. Our Executive Housekeeper has noted your concern regarding the towel and while we continue to purchase new linen and towels on a regular basis, we will look into this issue. We have highlighted your comments to the Front Office Manager in which focus training will be conducted for our team members to ensure that our guests are given the highest quality of services. Our restaurant TASTE offers a satisfying buffet breakfast with food options rotating daily and ranging from local and Cantonese cuisines to Western and international selections. It is sorry to learn about your breakfast experience. We will be in review of the breakfast offer including the vegetarian options with the Food and Beverage Team. As you found the room too small for your liking, it is suggested that if you would prefer a more spacious room we do have Studio rooms available which are 25 sqm that may suit you better for your next stay with us. At ibis we offer an economic product with the best service and as such we do not offer the full range of facilities and amenities such as a shoehorn in the room. Apart from the items placed in the room, please feel free to refer to the service list placed below the TV for the items we could provide upon request. Thank you again for taking the time to share this review. We will continue to strive for excellence in providing the best service at the best price. Kind regards, Jennifer Siu Hotel Operations Manager

Busy hotel

TripAdvisor rating 4.0/5

Sumithran TripAdvisor review

The hotel is located in a central location close to the Macau Ferry Terminal. The hotel is a busy one always bustling with activity. The reception and cafe are on the 5th floor and the rooms on the higher floor. The rooms are small in size but have all amenities. Seating arrangement is just one chair. Bathrooms are also small in size but just fits everything. Wifi is good. Breakfast has a good spread and good. Overall its comfortable for a short stay.

foggy view

TripAdvisor rating 4.0/5

avsm TripAdvisor review

The notel is nicely located very close to the Macao ferry terminal. Rooms are typical for IBIS brand, so no surprises there. Breakfast was reasonably priced at HK$ 99. The only reason there are no 5 stars is harbourview room I paid extra for. The windows are not fog-free so it was very difficult to see through. Unless one is comfortable with +25 inside the room, I wouldn't recommend to pay extra for the harbour view.

Average

TripAdvisor rating 3.0/5

Explorer45352268970 Friends getaway - TripAdvisor review

It's an older hotel so it needs upgrades but atleast the room we have is clean and the space is decent. Location was excellent. It is near to a lot of shops and restaurants. 10 min walk from the ferry terminal to Macau. They participate in sustainability so they do not put toiletries in the bathroom like toothbrush. It's available in the front office though so you can always request. Oh! They do not have hairconditioners! Ladies, bring yours!

Dear Mahalia, Thank you for posting a comprehensive review of your experience and enjoying our location, cleanliness and space. We note your comments on the rooms. May I share with you that we do have a renovated room from August last year for our guests to consider. Namely “MyRoom by Jennifer: My Residence / Queen Room”, the 17 sqm cozy room features a tasteful blend of soothing colors and soft lighting. The well-equipped amenities include USB charging ports, a window-side table, large storage space and more will make you feel right at home. You may consider booking this room type available on our official website (all.accor.com/7606) the next time. The 3-in-1 solution serving the purpose of shampoo, conditioner and shower gel is part of our environmental protection initiatives which aim to reduce the consumption of single-use amenities, however, it is understood that guests may not find the product suitable for their use. We encourage our guests can also consider traveling with their own set of amenities. Thank you again for your feedback. At ibis we always try to offer our guests the ultimate comfort and well-being at the best price. We look forward to welcoming you back on your next visit to Hong Kong. Kind regards, Jennifer Siu Hotel Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,359 reviews 9.2/10 Location
  • 3,332 reviews 6.7/10 Room
  • 2,101 reviews 8.4/10 Service
  • 47 reviews 9.1/10 WiFi
  • 1,242 reviews 7.6/10 Cleanliness
  • 464 reviews 7.1/10 Breakfast
  • 31 reviews 8.9/10 Sustainability
  • 20 reviews 10/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Hong Kong

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.