Novotel Tangerang 4 stars

Dear Lailus S., Thank you for taking the time to share your feedback and for rating your stay with us. We are delighted to hear that you had a great experience overall and enjoyed our convenient location with easy access to shopping and dining options. It is also wonderful to know that our friendly team, as well as the cleanliness and comfort of your room, contributed positively to your stay. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay in the future. Our Best Regards, Vinna Front Office Manager

Dear Windy S. S., Thank you very much for sharing your wonderful feedback regarding your recent stay with us. We are truly delighted to know that our team's friendliness, humility, politeness, and genuine care made your experience comfortable and enjoyable. Your kind words mean a great deal to all of us, and we will be sure to share your compliments with the entire team. It is especially rewarding to hear that our hospitality is the reason you continue to return to Novotel. We greatly appreciate your loyalty and trust in us. We look forward to welcoming you back for another memorable stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Jong K. K., Thank you for sharing your feedback and for choosing to stay at Novotel Tangerang. We are delighted to know that you enjoyed our convenient location and had a comfortable stay with us. We also appreciate your comments regarding the towel amenities provided in the room. While bath towels are placed as a standard setup, additional items such as hand towels and washcloths are available upon request through our Housekeeping team. We apologize if this was not communicated during your stay and understand how this may have impacted your overall experience. Your feedback is valuable to us as we continuously seek ways to improve our guest experience. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Kind regards, Vinna Front Office Manager

Dear Mr. Jonathan F. K., Thank you for taking the time to share such a detailed review of your recent stay at Novotel Tangerang. We are truly delighted to learn that you and your family had an enjoyable experience with us. It is wonderful to know that our strategic location with direct access to TangCity Mall, the comfort of our rooms, the cleanliness standards, and the service provided by our team contributed positively to your stay We are especially pleased to hear your appreciation for the smooth service journey from pre-arrival through departure, as well as the welcome drinks prepared by our team. Your kind recognition of our associates' professionalism and coordination is sincerely appreciated and will be shared with the entire team At the same time, thank you for highlighting the areas where we can improve. We have taken note of your comments regarding the rainshower water pressure and internet connectivity. Please be assured that your feedback has been shared with the relevant departments for review and improvement, as we continuously strive to enhance the guest experience Your recommendation means a great deal to us, and we are honored to know that we have earned your trust for future visits We look forward to welcoming you and your family back to Novotel Tangerang in the near future Kind regards, Vinna Front Office Manager

Dear Mr. Eng T. S., Thank you for taking the time to share your feedback. We are truly sorry to learn of the experience encountered by your colleague during your recent stay with us. We fully understand how concerning and disappointing such a situation must have been for everyone involved, and we regret that it has affected your overall impression of our hotel. Please be assured that we are treating this matter with the utmost seriousness and are currently conducting a thorough investigation. As this is not reflective of the standards and procedures we are committed to maintaining, we are carefully reviewing the circumstances to better understand what occurred. We sincerely appreciate you bringing this to our attention. Your feedback is invaluable as we continue our efforts to provide a safe, comfortable, and seamless experience for all our guests. We hope to have the opportunity to regain your confidence and welcome you back in the future. Kind regards, Vinna Front Office Manager