Novotel Bali Benoa 5 stars

Dear Tony Shimmin, Thank you for taking the time to share your feedback with us! We are pleased to hear that you found the hotel itself to be very good! Creating a comfortable and enjoyable atmosphere within our resort is always our top priority. At the same time, we appreciate your feedback regarding our location and the busy road outside. While Tanjung Benoa is a vibrant area with many bustling local shops and activities, we understand that crossing or dealing with traffic can sometimes be challenging. To assist our guests, our dedicated security team is stationed at the road at all times to safely guide and assist everyone across. Thank you once again for choosing Novotel Bali Benoa. We hope to have the pleasure of welcoming you back again for another enjoyable stay! Sincerely, Juliana Liew - General Manager

Dear Paul Souteyrat, Thank you so much for taking the time to share your feedback following your stay with us! We are delighted to hear that you enjoyed the beautiful garden surroundings and your lovely villa! Our groundskeeping team takes great pride in maintaining our lush tropical landscapes to create a tranquil sanctuary for our guests, and it is wonderful to know it made a positive impression. At the same time, we appreciate your constructive note regarding our food quality. Delivering delicious and satisfying dining experiences is very important to us, and your feedback has been shared directly with our Executive Chef and Culinary team to help us refine our menus and elevate our overall food standards. Thank you once again for choosing Novotel Bali Benoa. It was a pleasure hosting you, and we hope to welcome you back again in the future for an even better stay and dining experience! Sincerely, Juliana Liew - General Manager

Dear Laurie Green, Thank you for taking the time to share your feedback with us following your recent stay. We are glad to hear that you found our reception staff helpful! At the same time, we sincerely apologize for the inconvenience and disturbance you experienced due to your room location across the road from our main pool, breakfast restaurant, and lobby area. Our resort is divided into two distinct wings connected by a road, and we completely understand how unexpected this layout, along with the frequent whistle blowing from our crossing traffic officer, was frustrating and disrupted your peace, especially when looking forward to enjoying our newly renovated pool area. We truly appreciate your candid suggestion regarding transparency in our photo galleries and descriptions. Clear expectation-setting is vital, and your feedback regarding room wing positioning and photo representation has been noted with high priority as we review our marketing and room description details. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future for a much smoother and more seamless stay! Sincerely, Juliana Liew - General Manager

Dear David Martin, Thank you for taking the time to share your feedback with us following your stay. We are delighted to hear that you enjoyed our clean facilities and experienced wonderful service from our staff! Delivering warm, attentive Balinese hospitality is what we strive for every day. At the same time, we sincerely apologize for the frustration caused by the resort layout split across two sides, as well as the worn feeling of our traditional buildings. We completely understand how navigating between the two wings can be inconvenient during a holiday. Your feedback regarding room condition and resort layout is incredibly valuable as we continuously evaluate updates and improvements to enhance guest comfort. Thank you for staying with us at Novotel Bali Benoa. We hope to have the pleasure of welcoming you back again for a smoother and even better experience in the future! Sincerely, Juliana Liew - General Manager

Dear Tracey L. Garden, Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you loved Room 420 and its direct pool access! Having your own private veranda, sun loungers, and daybed right by the water is truly one of the best ways to unwind, and we are delighted that it made your stay so special. We also sincerely appreciate your feedback regarding local transportation to Nusa Dua. We completely understand how frustrating it can be when the shopping center's shuttle is full and unavailable, and we take your suggestion for a dedicated hotel shuttle service on board as we look for ways to make getting around easier for our guests. Thank you for staying with us at Novotel Bali Benoa. We look forward to welcoming you back again soon for another relaxing poolside getaway! Sincerely, Juliana Liew - General Manager