Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 754 reviews

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Novotel Bali Benoa - Image 1
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70 Jalan Pratama, Tanjung Benoa, 80361 BENOA, Indonesia

Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Telephone
Fax +62 361 772237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  754 reviews

Customer review rating 3.5/5

Deanna B. Couples - Confirmed reviews ALL

Overall good

Dear Deanna Ballins, Thank you for taking the time to share your feedback. While I am glad you enjoyed our location, I am deeply concerned and saddened to read about the issues you encountered with the air conditioning and, most importantly, your fall. Please accept my most sincere apologies for this experience. The safety and well-being of our guests are our absolute priorities, and it is clear that on this occasion, we failed to meet the high standards we set for ourselves. I am truly sorry for the pain and distress your fall must have caused you. I have immediately shared your comments with our Engineering and Housekeeping heads of department to investigate the leak in that specific room and ensure it is permanently resolved so this does not happen again. We are also in the process of our room rejuvenation program to address the aging aspects of the resort that you mentioned. Sincerely, Juliana Liew - General Manager

Customer review rating 5.0/5

Lisabet W. Families - Confirmed reviews ALL

The Easter egg hunt and program for the kids was exceptional.

Dear Lisabet Warholm, Thank you so much for your wonderful feedback regarding our Easter program. We are thrilled to hear that the Easter egg hunt and kids' activities were a highlight of your family’s stay. At Novotel Bali Benoa, we believe that when the children are happy, the parents can truly relax. Our recreation team puts a lot of heart into creating seasonal programs that are both fun and memorable, and knowing that they succeeded in making this Easter "exceptional" for your family is the best news we could receive. We hope the memories of the hunt and the Balinese sunshine stay with your little ones for a long time. We look forward to welcoming your family back for more adventures soon! Sincerely, Juliana Liew - General Manager

Customer review rating 4.5/5

Mark A. Couples - Confirmed reviews ALL

Another nice stay at NBB. Clean, tidy and well maintained resort with very friendly staff..as a long term repeater guest it feels just like being home.

Dear Mark A., Thank you so much for your continued loyalty and for sharing such a heartwarming review. There is no greater compliment for us than hearing a long-term repeater guest say that returning to Novotel Bali Benoa feels "just like being home." We take great pride in maintaining our resort to the highest standards, so it is wonderful to know that you found the grounds clean, tidy, and well-maintained. Most importantly, I will be sure to share your kind words with our team. They truly enjoy welcoming back familiar faces, and knowing that their friendly service contributes to your "home away from home" feeling is what motivates us every day. As a valued member of our Novotel Bali Benoa family, your support over the years means the world to us. We are already looking forward to your next visit and ensuring it is just as relaxing and comfortable as the ones before. Sincerely, Juliana Liew - General Manager

Customer review rating 2.0/5

Chhaya S. Families - Confirmed reviews ALL

It’s definitely not a 5 star resort! I felt deceived. Food was terrible, only one restaurant that’s open till 10:00pm and they advertise 3 on site restaurants. Room service is average. We were handed a towel with maggots on it. Only good thing is humble staff who are trying to do what they can. Overall disappointing.

Dear Chhaya Sood, I am writing to you with a heavy heart after reading about your recent stay with us. Please accept my deepest and most sincere apologies for the series of distressing events you described. This is absolutely not the level of service or hygiene we pride ourselves on, and I am truly sorry that we let you down so significantly. The incident you mentioned regarding the towel is deeply concerning and completely unacceptable. I have launched an immediate and thorough investigation with our Executive Housekeeper and our laundry provider to identify how such a lapse in our sanitization protocols could have occurred. Rest assured, we are taking immediate corrective measures to ensure this never happens again. I also take your comments regarding our dining options and food quality very seriously. While we do have three restaurant spaces, I apologize for the confusion regarding their operating hours and for the fact that the culinary experience did not meet your expectations. I will be reviewing our dining schedules and room service menus with our Executive Chef today. Sincerely, Juliana Liew - General Manager

Customer review rating 5.0/5

Mingyu C. Solo - Confirmed reviews ALL

Spending my first Nyepi experience in my most-stayed resort in the world, Novotel Bali Benoa was a no-brainer. Wonderful staff who are now my Balinese family over the years, It’s a surreal experience to see everything coming to a complete stop, from empty streets to a quiet waterfront where it is usually packed with water sports activities. At night, it’s easy to capture countless stars in the sky since no lights are allowed after dark. Thank you to my Balinese family (Rame, Maya, Devi, Surya, Novel, Komang, Ayu, Michelle, Wartini, Eka, Suci, Midi, Agung, Widi and many many more) and GM Juliana for the Nyepi experience! See you all next time!

Dear Mingyu Cai, Thank you so much sir for your glowing review! It was such a joy to have you back home with us at Novotel Bali Benoa, especially for such a sacred and significant occasion as your first Nyepi. Hearing that you chose us for this 'no-brainer' experience truly warms our hearts. There is indeed something magical about the island falling silent and the stars taking over the sky, isn't there? We are so glad you were able to experience that peace right here on our waterfront. I will be sure to share your heartfelt shout-out with Rame, Maya, Devi, Surya, Novel, Komang, Ayu, Michelle, Wartini, Eka, Suci, Midi, Agung, Widi, and the other staff. They all consider you a part of our extended Balinese family, and knowing they made your stay special is the best reward they could receive. Thank you for your years of loyalty and for sharing your Nyepi memories with the world. We are already counting down the days until your next 'homecoming!' Sincerely, Juliana Liew - General Manager

Other web-users rate our hotel

  • 349 reviews 8.8/10 Location
  • 758 reviews 7.7/10 Room
  • 1,052 reviews 9.2/10 Service
  • 15 reviews 3.3/10 WiFi
  • 353 reviews 8.6/10 Breakfast
  • 332 reviews 7.9/10 Cleanliness
  • 262 reviews 7.6/10 Beach
  • 218 reviews 9.3/10 Wellness Area

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