Dear guest, we’re glad that our team made a positive impression, especially when you arrived late, and that you found everyone helpful and welcoming. It’s lovely to hear that Mina and our female colleagues at reception were able to assist you with advice throughout your stay. We’ll be happy to share your kind words with the team. We’re also pleased that you enjoyed our convenient location and found your room clean and tidy. As an ALL Diamond member, we appreciate you choosing to stay with us and are glad that you were happy with the recognition you received and that your welcome gift exceeded your expectations. Thank you for sharing your thoughts on the booking experience, value for money and our sustainability efforts. We appreciate your understanding that hotels are doing their best to operate more sustainably, and we’ll keep your feedback in mind as we continue working to improve our guests’ experience. It was a pleasure to welcome you to Hotel Rathauspark Wien. We hope to have the opportunity to make your next visit to Vienna even more enjoyable. Your Hotel Rathauspark Team

Dear guest, we’re particularly pleased that you appreciated the room’s comfort, from the shower and mattress to the little essentials that made your nights restful. Your wonderful comments about our breakfast are also much appreciated. And of course, we’re especially happy to hear how much Angelina contributed to your experience. Her warm welcome and willingness to help with recommendations and requests are exactly the kind of personal service we want our guests to experience, and we’ll be sure to share your kind words with her. We also appreciate your feedback regarding the check-in experience and Wi-Fi. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share such detailed feedback. We hope to see you and your family again when Vienna is your destination. Your Hotel Rathauspark Team

Dear guest, we’re pleased to hear that you enjoyed the convenient surroundings of Hotel Rathauspark Wien, with Rathaus, Votivkirche, the university and the underground all within easy reach. Your positive comments about our breakfast selection, including the healthy options, are especially appreciated. It’s also wonderful to know that you were happy with your room, the cleanliness and the service from our team. Thank you for choosing Hotel Rathauspark Wien for your business trip and for sharing your experience with us. We also value your feedback regarding the price-performance ratio and our sustainability efforts, and will keep these points in mind as we continue to improve. Your Hotel Rathauspark Team

Dear guest, thank you very much for your kind review! We are delighted to hear that you felt at home with us and enjoyed a pleasant time in Vienna. On behalf of the entire team, I would like to thank you for your visit, and we look forward to welcoming you back soon! Warm regards, Nicole Mandl, General Manager, and the team at Hotel Rathauspark Wien Handwritten Collection

Dear guest, it’s especially rewarding to know that your stay left you with such a positive impression of Hotel Rathauspark Wien. It’s wonderful to hear that our central location, the smooth reception experience, and the cleanliness of your room made a positive impression. We also smiled at your mention of the smaller pillows. Thank you as well for your helpful feedback regarding Wi-Fi speed and ease of access. We truly appreciate these suggestions, as they help us continue improving the experience for our guests. We’re grateful that you chose to stay with us and hope to welcome you back to Vienna for a longer visit next time. Your Hotel Rathauspark Team

Dear guest, it’s lovely to hear that you and your partner had such a positive stay with us and that our central location made exploring Vienna so easy. We’re delighted that you enjoyed the room, the cleanliness, our breakfast, and the service from our team. We also appreciate your honest comment about the bathroom size. As a historic building, some of our room layouts are unique, but we understand that a little more space can make a noticeable difference to the overall comfort. Thank you for choosing Hotel Rathauspark Wien and for sharing your thoughtful feedback. We hope to have the pleasure of welcoming you back to Vienna again soon. Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share such detailed and constructive feedback. We’re pleased to hear that, overall, you enjoyed your stay, appreciated our excellent location, and particularly enjoyed the breakfast. At the same time, we are truly sorry that your arrival left you with a disappointing first impression. While it is indeed our policy that we can only guarantee check-in from 3:00 p.m., we completely understand why you contacted us in advance, especially as you were willing to pay for an earlier arrival due to important appointments. What disappoints us most is that your email remained unanswered. This is not the level of service we aim to provide, and we should have responded and communicated the situation much more clearly. Even when an early check-in cannot be guaranteed, your request deserved a timely and attentive reply. Thank you again for your honest feedback. It helps us improve, and we hope to have the opportunity to welcome you and your family back for a much smoother arrival experience in the future. Your Hotel Rathauspark Team

Dear guest, we’re so pleased to hear that you and your family had such an enjoyable stay with us. It’s especially wonderful to know that our team was able to assist by changing your room and that this helped make your visit more comfortable. We’re also delighted that our central location, the cleanliness of the hotel, and the overall experience met your expectations. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share your kind feedback. We hope to have the pleasure of welcoming your family back to Vienna again. Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to write such a detailed and thoughtful review. We truly appreciate the care you took in sharing both the highlights of your stay and the areas where you felt we fell short. First of all, congratulations on your 25th wedding anniversary. We’re genuinely sorry that your celebration was not quite as special as you had hoped, and we regret that some aspects of the room left you disappointed. We’re delighted to hear your kind words about our reception, breakfast and housekeeping teams, as well as our location and the beautiful historic features of the building. It’s especially rewarding to know that our breakfast service and the dedication of our colleagues stood out to you. Regarding the room, we completely understand your comments about the missing refrigerator. As part of our sustainability concept, we have consciously chosen to remove minibars and refrigerators in order to reduce energy consumption and unnecessary waste. We realise, however, that many guests value having a fridge for personal drinks or snacks, particularly during warm summer days, and we appreciate your honest perspective. Your comments about the interior design, bedside storage, towels, tissues and the breakfast eggs are equally valuable and will be shared with the relevant teams. Thank you again for choosing Hotel Rathauspark for such a meaningful occasion. We hope that, despite the disappointments, Vienna has left you with many wonderful memories, and we would be honoured to welcome you back for a future visit. Your Hotel Rathauspark Team

Dear guest, we want tot thank you for choosing Hotel Rathauspark Wien for your stay in Vienna and for taking the time to share your kind feedback. We’re delighted to hear that you and your partner had such a comfortable stay, especially during the warm September days. It’s wonderful to know that the air conditioning, the comfortable bed, and our breakfast helped make your visit a relaxing one, and we’re pleased that our team made you feel well looked after throughout your stay. It’s also lovely to hear that you enjoyed your stay at our sister Accor hotel in Salzburg. We hope your journey through Austria was filled with great memories, and we would be delighted to welcome you back to Vienna in the future. Your Hotel Rathauspark Team

Dear guest, Vienna seems to have been a great first experience for you, and we’re delighted that our location made it easy to discover the city both on foot and by public transport. It’s also lovely to hear that you enjoyed the breakfast, found our team helpful, and had a comfortable night’s sleep. Knowing that you spent three nights with us and left with such positive impressions means a lot. Thank you for choosing to stay at Hotel Rathauspark Wien and for taking the time to share your experience with us. We hope your first visit to Vienna was filled with wonderful discoveries and memories, and that there will be an opportunity to welcome you both back on your next trip. Your Hotel Rathauspark Team

Dear guest, a well-connected location and a comfortable room can make a business trip considerably easier, so we’re pleased that both worked well for you. It’s great to hear that you appreciated the spaciousness, cleanliness and practical setup of the room, as well as the restaurants, cafés and public transport options nearby. We also appreciate your honest comment about the Wi-Fi. We completely understand your hesitation about using a password-free network, particularly when travelling for business and handling potentially sensitive information. Your feedback is valuable to us as we continue to look at how we can make the service both convenient and reassuring for our guests. Thank you for staying with us and for taking the time to share such thoughtful feedback. We’re glad you had such a positive overall experience and hope to welcome you back on another business trip to Vienna. Your Hotel Rathauspark Team

Dear guest, a stay can feel very different when you know there is someone ready to help with the little practical things, and we’re glad our team could make your arrival a smooth one. We’re particularly pleased that they were able to assist with arranging your taxi and settling you into your room after your journey. It’s wonderful to know that you found your stay comfortable and that everything from the room and breakfast to the overall experience met your expectations. Thank you for being our guest and for taking the time to share such a positive review with us. We hope you enjoyed your time in Vienna and that your stay gave you a pleasant and relaxing place to return to each day. Your Hotel Rathauspark Team

Dear guest, it was a pleasure to have you as our guest in Vienna. We’re glad to hear that you felt comfortable during your stay and that the service from our front desk team contributed to a pleasant experience. We also appreciate your kind words about the smooth booking process and the different aspects of your stay. Your feedback is valuable to us and helps us continue to focus on what matters most to our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We hope you had a wonderful time in Vienna and would be happy to welcome you again. Your Hotel Rathauspark Team

Dear guest, we are thrilled to know that your family enjoyed such a positive stay, with our excellent location, friendly team, and outstanding cleanliness making a particularly good impression. Your perfect scores across almost every category and your recommendation are a wonderful compliment. We also appreciate your ratings for value for money and our sustainability efforts and will keep them in mind as we continue to improve. We’re grateful that you chose Hotel Rathauspark Wien and took the time to share your experience with us. We hope to welcome you and your family back to Vienna again in the future! Your Hotel Rathauspark Team

Dear guest we’re very pleased to hear that you had an excellent experience with us and that our comfortable rooms, attentive team, and high level of service contributed to your stay. Your 9/10 recommendation is a wonderful recognition, and we’re also grateful for your continued loyalty as an ALL Silver member. We appreciate the ratings you shared across the different areas of your stay and will take them as valuable input as we continue to refine our guest experience. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share your detailed feedback with us. It was a pleasure having you as our guest, and we hope to welcome you and your partner back to Vienna in the future! Your Hotel Rathauspark Team

Dear guest, we’re delighted that you enjoyed the beautiful character of our hotel, your room, and the smooth check-in experience. It’s wonderful to see that your overall stay received a perfect rating and that you would recommend us with a 10/10. We’re sorry, however, that the cleanliness of some areas in the room did not fully meet your expectations. Your comment regarding the vacuuming is important to us, and we will share it with our housekeeping team to ensure greater attention is given to these details. We truly appreciate you choosing to stay with us and taking the time to share your experience. Also we hope to have the pleasure of welcoming you back to Hotel Rathauspark Wien for an even more polished stay next time. Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay and especially appreciated the friendliness of our team as well as the cleanliness and comfort of your room. Your kind words about our staff are truly appreciated and will be shared with the team. Thank you as well for being a valued ALL Silver member and for choosing to book your stay through the Handwritten Collection website. We also appreciate your feedback regarding our breakfast selection, as it helps us continue improving our guest experience. We sincerely thank you for your recommendation and hope to have the pleasure of welcoming you back on your next visit to Vienna! Your Hotel Rathauspark Team