Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.4/5 1,474 reviews

Novotel Mumbai Juhu Beach - Image 1
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Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gadda da Vida - Chic sea beachside lounge

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Room 1

Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.4/5  1,474 reviews

Customer review rating 5.0/5

Ibrahim K. Business - Confirmed reviews ALL

Dear Ibrahim, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our staff and services. Your kind words motivate us to continue delivering exceptional experiences to our guests. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 1.5/5

Rahul P. Friends - Confirmed reviews ALL

Dear Rahul Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations or our usual standards. Please accept our apologies for the inconvenience caused regarding the room size, view, cleanliness, and the disturbance from the ongoing work near the pool area. Your comments have been noted and shared with the concerned teams for immediate attention and improvement. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Samir K. Families - Confirmed reviews ALL

Dear Samir, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated the overall service and hospitality provided by our team. However, I sincerely apologize for the issues you encountered during your visit. The concerns regarding the linen, curtains, and the mattress comfort have been noted, as well as the functionality of the kettle and the bathroom drainage. We strive to maintain high standards and ensure a pleasant experience for our guests. Your comments regarding these areas will be taken into consideration for future improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 2.0/5

Ashish I. Couples - Confirmed reviews ALL

Dear Ashish Thank you for taking the time to share your feedback. While we are pleased to know that you appreciated our location and the views from the Ocean View room, we are truly disappointed to learn about your experience with our service standards. Please accept our sincere apologies for the delays in responding to your calls and for the extended wait time for your room service order. This is certainly not the level of hospitality we aim to provide to our guests. Your feedback has been shared with the concerned teams for immediate review and corrective action. We hope you will consider giving us another opportunity in the future to provide you with a much better. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Raunak A. Families - Confirmed reviews ALL

Dear Raunak Thank you for sharing your wonderful feedback. We are delighted to know that you and your family had a pleasant stay with us and enjoyed the room upgrade, our beachside location, food, and hospitality. Your kind words for Rucha and our team truly mean a lot and will certainly motivate everyone to continue delivering memorable experiences. We also appreciate your valuable suggestions regarding the children’s play area, room enhancements, and poolside facilities, and we will surely take them into consideration. We look forward to welcoming you back again soon. Best Regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 513 reviews 9.3/10 Location
  • 1,063 reviews 5.4/10 Room
  • 1,595 reviews 6/10 Service
  • 13 reviews 4.3/10 WiFi
  • 620 reviews 6.5/10 Food
  • 425 reviews 3/10 Cleanliness
  • 360 reviews 4.3/10 Amenities
  • 291 reviews 3.4/10 Comfort

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