Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at Pullman Bangkok King Power. We are pleased to know that you found our team friendly and welcoming. However, we sincerely apologize that several aspects of your room experience fell short of your expectations. We are particularly concerned about your comments regarding the stains on the pillows and blankets, the condition of the bathtub showerhead, and the unusual odor from the bottled water. These are certainly not the standards of cleanliness, comfort, and quality we aim to provide. Your concerns will be shared with our Housekeeping and Engineering teams for further investigation and appropriate corrective action. We also regret the inconvenience caused by the television's performance, repeated YouTube login issues, and slow Wi-Fi connection. We understand how frustrating these difficulties can be when you simply wish to relax in your room. Your feedback will be forwarded to our IT and Engineering teams for review. We also appreciate your suggestion regarding Netflix-compatible televisions, which will be considered as part of our ongoing efforts to enhance in-room entertainment. Thank you once again for your honest and constructive feedback, as well as your kind recognition of our colleagues. Your comments highlight important areas requiring our attention, and we remain committed to improving both our room standards and the overall guest experience. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for your wonderful review and for choosing Pullman Bangkok King Power for your week-long stay. We are truly delighted to know that you felt at home with us, especially during the challenging weather conditions caused by the heavy storm and flooding. It means a great deal to hear that our team’s attentive service helped make your stay comfortable and enjoyable. We are equally pleased that you appreciated our convenient location, excellent dining options, and breakfast experience. Your wonderful compliment about our swimming pool being the best in Bangkok is especially rewarding! It is also lovely to hear that our spacious surroundings and tranquil internal garden provided you with a peaceful retreat from the busy city. Creating a welcoming environment where guests can relax and unwind is something we take great pride in. Thank you once again for your generous recognition. We look forward to welcoming you back for another relaxing and memorable stay in Bangkok. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your perfect rating and lovely feedback! We are truly delighted to know that you had an excellent and comfortable stay at Pullman Bangkok King Power. Providing our guests with a relaxing atmosphere and memorable hospitality is always our priority, and your kind recognition means a great deal to our entire team. Your wonderful feedback is a great motivation for us to continue delivering exceptional experiences to all our valued guests. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in Bangkok. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your perfect rating and wonderful feedback! We are truly delighted to hear that you had such a positive experience at Pullman Bangkok King Power and that our team's service exceeded your expectations. Your kind words mean a great deal to us and serve as wonderful motivation for our entire team to continue delivering warm, attentive, and memorable hospitality to every guest. We sincerely appreciate your recognition and look forward to welcoming you back for another exceptional stay in Bangkok. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your recent stay at Pullman Bangkok King Power. We are pleased to know that you appreciated our convenient location and the professionalism of our team. However, we sincerely apologize that certain aspects of your stay did not meet your expectations. We are particularly concerned about your comments regarding the cleanliness of the bathtub, bed linens, and floor. Please accept our sincere apologies, as these conditions fall short of the high standards of cleanliness and comfort we strive to maintain. Your feedback will be shared with our Housekeeping management team for further review and to reinforce our room cleaning and inspection procedures. Regarding your room upgrade expectations, we understand your disappointment. Please kindly note that complimentary room upgrades are subject to availability and applicable membership benefits and therefore cannot be guaranteed. We appreciate your understanding of this policy. Thank you once again for your honest feedback and for sharing your intention to return in November. Your comments are valuable in helping us identify areas for improvement, and we remain committed to providing a more consistent and comfortable guest experience. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for your positive rating and for sharing your feedback about your stay at Pullman Bangkok King Power. We sincerely appreciate your high expectations of our hotel and regret that your experience fell slightly short of the perfection you had anticipated. We are particularly sorry to learn that the weighing scale in your room was not functioning properly. While this may seem like a small detail, we understand that every aspect of the room contributes to a comfortable and seamless stay. Your feedback will be shared with our Housekeeping and Engineering teams to reinforce the importance of checking room amenities and ensuring they are in proper working condition. Thank you once again for bringing this matter to our attention. We truly value your feedback and will continue striving to deliver the exceptional experience that every guest deserves. We look forward to welcoming you back for an even better stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your perfect rating and for sharing such wonderful feedback about your stay at Pullman Bangkok King Power. We are truly delighted to know that you appreciated our beautiful surroundings, excellent amenities, and extensive breakfast buffet. It is especially rewarding to hear that our breakfast selection made such a positive impression on you. Your kind compliments will certainly be shared with our Culinary and Food & Beverage teams, who work hard to provide a delightful dining experience and a wonderful start to each day. We sincerely appreciate your recognition and support. We look forward to welcoming you back for another comfortable and memorable stay in Bangkok. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Bangkok King Power. We sincerely apologize that your overall experience did not meet your expectations, particularly regarding the cleanliness and comfort of your room. We are especially concerned to learn that you discovered a hair tie left behind by a previous guest underneath the nightstand. This is certainly not in line with our housekeeping standards, and we deeply regret this oversight. Your comments will be shared with our Housekeeping management team to reinforce thorough room inspections and attention to detail. We also understand your concerns regarding the sound insulation, the long corridor, and the dim lighting. We recognize how these factors can affect the overall comfort and convenience of your stay, and your observations will be shared with the relevant departments for further review and consideration. Please accept our sincere apologies for the shortcomings you experienced. We truly appreciate your honest feedback, as it helps us identify areas requiring improvement and strengthen the quality of our guest experience. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay at Pullman Bangkok King Power. While we are pleased to know that your overall experience was positive, we sincerely apologize that the service you received from our Front Office team did not meet your expectations. We are particularly sorry to learn about the experience you encountered when seeking assistance with your hotel reservation in Koh Samed. We understand that you were already dealing with a stressful situation due to your son being unwell, and greater empathy and willingness to assist would have made a meaningful difference. While our team may not always be able to resolve matters involving another property's reservation policies, we certainly could have demonstrated greater initiative in facilitating the communication, particularly when language was a concern. We are equally concerned by your comments regarding the check-out process. Our colleagues should communicate charges clearly and provide guests with an appropriate opportunity to review their bill. We apologize that your experience felt rushed and lacked the professionalism and warmth you rightly expected from a five-star hotel. Your detailed comments have been shared with our Front Office management team for review and appropriate follow-up. We will reinforce with our colleagues the importance of empathy, proactive assistance, clear communication, and professional check-out procedures. Thank you again for your candid and constructive feedback. It provides us with an important opportunity to review our service standards and strengthen the training and guidance provided to our team. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for your perfect rating and kind feedback. We are delighted to know that you had a comfortable stay at Pullman Bangkok King Power and were pleased with the cleanliness of our hotel and the service provided by our team. Your positive recognition is a wonderful encouragement to all our colleagues and motivates us to continue maintaining high standards of cleanliness, comfort, and attentive hospitality. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your perfect rating, your wonderful recommendation, and most importantly, for choosing Pullman Bangkok King Power once again. It is truly rewarding to know that each of your stays with us continues to be a great experience. We are delighted that you appreciated the warm welcome and attentive support from our team throughout your stay, as well as the comfort of your room and our hotel facilities. We are especially pleased to hear that you consider our breakfast one of the best. Your generous compliment will certainly be shared with our Culinary and Food & Beverage teams as wonderful encouragement. Your continued trust and strong recommendation mean a great deal to all of us. We look forward to welcoming you back for many more memorable stays in Bangkok. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your perfect rating and for such a wonderful recommendation of Pullman Bangkok King Power. We are truly delighted that you felt the warmth of Thai hospitality throughout your stay and considered our hotel to offer excellent value in Bangkok. It is especially rewarding to hear your compliments about the coffee at our lobby café and our extensive buffet breakfast. We will be pleased to share your kind words with our Food & Beverage team. We also sincerely appreciate your candid comment regarding the room condition. While we are pleased that you still found the room comfortable and welcoming, your observation is valuable to us as we continue to maintain and enhance our facilities. Thank you once again for your generous recommendation and support. We look forward to welcoming you back for another memorable stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay at Pullman Bangkok King Power did not meet the level of service and comfort you expected. We are particularly sorry to learn about your experience with our reception team when you requested assistance contacting the airline due to the flooding and your flight scheduled for the following day. We fully understand that this was a stressful situation, and our colleague should have responded with greater patience, empathy, and willingness to assist. Your comments will be shared with our Front Office management team for appropriate follow-up and to reinforce the importance of attentive service, especially when guests are facing unexpected travel difficulties. We also sincerely apologize for the water leakage from the windows. This is certainly not the condition we expect our guests to encounter, and your feedback will be shared with our Engineering team for further inspection and corrective action. Thank you once again for bringing these matters to our attention. Your feedback is important in helping us address both our service standards and room maintenance more carefully. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for sharing such a wonderful review of your family stay at Pullman Bangkok King Power. We are truly delighted to know that your family surprise was a success and that our team was able to go above and beyond in helping you plan and create such a special experience. Knowing that the genuine warmth and hospitality of our colleagues made your stay even more memorable means a great deal to us. We especially appreciate your recognition of our teams at The Junction, Cuisine, Le Spa, and Housekeeping. Your personal compliments to Mint, Petch, Nat, Kis, Golf, Dao, Fluke, Bank, Gift, Pooh, Noom, and Aom will certainly be shared with them. Being mentioned individually by a guest is a very meaningful recognition of their dedication and care. Thank you once again for allowing us to be part of such a special family occasion. We look forward to welcoming you and your family back for many more memorable experiences. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your stay at Pullman Bangkok King Power. We are delighted to know that you had an overall satisfying experience and particularly appreciated the comfortable bed, spacious room, and pleasant service provided by our team. We are also pleased that our location offered convenient access to the Airport Rail Link. At the same time, we sincerely apologize for the sticky stain you noticed on the floor, particularly as it remained after the room had been serviced. This does not reflect the level of cleanliness and attention to detail we aim to provide. Your feedback will be shared with our Housekeeping team to reinforce room cleaning and inspection procedures. Thank you once again for highlighting both the positive aspects of your stay and the area where we need to improve. Your constructive comments are valuable in helping us maintain and enhance our guest experience. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for taking the time to share such wonderful feedback following your stay at Pullman Bangkok King Power. We are especially honored to know that, as frequent visitors to Bangkok who have experienced several hotels around Victory Monument, you consider our hotel to offer excellent value. Your recognition of our clean, modern, and well-maintained rooms, together with the accommodating service provided by our team, means a great deal to us. We are also delighted that our breakfast was a highlight of your stay and that you enjoyed the different settings offered around our swimming pool. Knowing that these elements contributed to a comfortable and enjoyable experience for both you and your wife is truly rewarding. Thank you once again for your generous recognition and support. We look forward to welcoming you both back on your future visits to Bangkok and providing another memorable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for taking the time to share such wonderful feedback following your stay at Pullman Bangkok King Power. We are delighted to know that you enjoyed the spacious and comfortable room and, most importantly, the warm hospitality provided by our team. It is especially rewarding to hear that our colleagues were courteous, friendly, and helpful, and that their clear communication in English made it easier for you to receive the information and directions you needed. We truly appreciate your special recognition of our Housekeeping team as well. Knowing that your room had already been thoroughly cleaned and prepared by the time you returned around midday to rest reflects the efficiency and dedication we always strive to provide. Your generous compliments will certainly be shared with our team as wonderful encouragement. Thank you once again for your kind recognition, and we look forward to welcoming you back for another comfortable and enjoyable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for sharing your positive feedback with us. We are delighted to know that you had a comfortable stay at Pullman Bangkok King Power. Providing a relaxing and pleasant experience for our guests is always important to us, and your recognition is greatly appreciated by our team. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest Thank you very much for sharing your lovely feedback with us. We are delighted to know that you had an enjoyable stay at Pullman Bangkok King Power and that you appreciated your upgrade to the Club level. It is wonderful to hear that the experience added extra comfort and enjoyment to your visit. Your kind comments are greatly appreciated, and we hope to have the pleasure of welcoming you again for another pleasant stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office