Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,965 reviews

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Helenenstrasse 14, 50667 KOELN, Germany

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Pullman Cologne

Hotels combining lifestyle and design, for business and leisure

This hotel proves that it is possible for a central location to be peaceful. Right in the city center of Cologne, the Pullman Cologne hotel is conveniently close to all of the attractions that make this city so famous, whether it is the cathedral, the River Rhine or the old town. When inside the hotel itself, you will feel the city energy transform into an atmosphere of relaxation. With its spaciousness and its elegant flair, the hotel creates a stylish space for creativity and exciting encounters.

The Pullman Cologne is an upscale business hotel well situated in the heart of Cologne. With numerous culture, nightlife, shopping and business options within the vicinity, guests come for business and pleasure. Rooms are equipped for ultimate comfort The rooms of this design-oriented, luxury hotel are modern, some with rain shower. Relax in the wellness area, ending with a massage.

Hotel extras

All the advantages of beingin the centre of the city
Visit Cologne Cathedral or enjoy a view of it from your room
Bar LAB12 with a view over the skyline of Cologne
Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.
Space for events up to 1000 people

Our accommodation(s)

Room

Superior Room with 1 kingsize bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)

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Room

Superior Room with 2 single beds

2 pers. max
25 m² / 269 sq ft

Bedding 2 x Twin bed(s)

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Room

Deluxe Room with 1 kingsize bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Domblick deluxe room with 1 king size bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)

See availabilities

Suite

Deluxe Suite with 1 kingsize bed

3 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)

See availabilities

Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

+49 221 2750

+49 221 2751301

FRIESENPLATZ

Railway station

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

APPELHOFPLATZ

Railway station

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

CENTRAL STATION

Railway station

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

OPERNHAUS

Opera/symphony/concert hall

Access: 800 m / 0.5 mi 5 min walk / 5 min drive

ROEMISCH-GERMANISCH

Museums

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

MUSEUM LUDWIG

Museums

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

CINEDOM

Cinema district

Access: 1 km / 0.62 mi

KOELNER DOM

Historic monument

Access: 1 km / 0.62 mi 15 min walk / 3 min drive

OLD TOWN (ALTSTADT)

Tourist attraction

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

PHILHARMONIE

Opera/symphony/concert hall

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

MUSICAL DOM

Entertainment centre

Access: 1.5 km / 0.93 mi 12 min walk / 5 min drive

KOELN ARENA

Tourist attraction

Access: 2.5 km / 1.55 mi 30 min walk / 10 min drive

SCHOKOLADENMUSEUM

Museums

Access: 3 km / 1.86 mi 30 min walk / 15 min drive

FLORA

Botanical gardens

Access: 4 km / 2.49 mi 25 min walk / 10 min drive

ZOO KOELN

Zoo

Access: 4 km / 2.49 mi 25 min walk / 10 min drive

MUSIK HALL

Opera/symphony/concert hall

Access: 10 km / 6.21 mi 5 min drive

PHANTASIALAND

Amusement park

Access: 16 km / 9.94 mi 30 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Restaurant
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

E.L.F.

The E.L.F. Brasserie, with hearty galettes, steaks from the legendary 500 Degree Beef Grill, an international wine selection or Kolsch beer on tap on our terrace in fine weather.

DLIGHT

One of the best breakfast buffets in town with home spun honey, a great selection of freshly squeezed juice and live cooking. For late risers, we offer our breakfast buffet on weekends until 11am.

Meetings & Events

Number of Meeting Room: 23
Surface of the largest room: 808 m² / 8697.231 sq ft
Maximum seats capacity: 1000
Maximum capacity for banquets: 440

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 2,965 reviews

Thomas H. Couples - 7/12/2026 Confirmed reviews ALL

Sehr geehrter Gast, vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns als sauber und komfortabel empfunden haben. Ihre Zufriedenheit ist uns sehr wichtig. Mit freundlichen Grüßen, Pullman Cologne

Wiecher H. Business - 7/10/2026 Confirmed reviews ALL

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you had a comfortable stay and enjoyed your time with us. We apologize for the waiting time during check-in. During peak periods, a slight delay can unfortunately occur as we want to ensure that every guest receives the attention and service they deserve. We appreciate your patience and understanding. We look forward to welcoming you back soon. Kind regards, Pullman Cologne

Rohan G. Business - 7/9/2026 Confirmed reviews ALL

I was given a Deluxe Room 700 and 701 The rooms were good Check in was smooth The only and biggest problem was one of the unhelpful ladies at the reception in the morning We extended our stay on 2 july which turned out to be a big mistake. We asked them to continue our rooms so that its easy for us to continue and also our checkout was scheduled till 3 pm as per the app and information given at checkin She denied the continuation of the room and also late checkout. She told that she wants the room by 12 and luggage to be put down by us. Which was a major problem and to add to this she eventually gave us 500,501 rooms which were deluxe rooms itself.But why she didn’t help and extend the room at first place. This was really unhelpful behaviour and wasted many hours for us. Do let me know what action you guys will take

Dear guest, Thank you for taking the time to share your feedback. We are pleased to read that you were satisfied with the rooms and that your check-in experience was smooth. However, we would like to clarify the circumstances regarding your room change to provide the full context. From the beginning of your stay, both of your reservations were complimentary upgraded from Superior Rooms to Deluxe Rooms with a balcony and cathedral view. We were happy to offer these upgrades to make your stay more enjoyable. When you decided to extend your stay on 2 July, new reservations were created. At that time, we informed you in advance that it would unfortunately not be possible to remain in the same rooms, as they had already been allocated to other arriving guests. For this reason, we kindly asked that the rooms be vacated by the standard check-out time. You then requested rooms on the same floor, and we were able to accommodate this request. Afterward, you specifically asked for rooms with a balcony. Although the available rooms on the same floor were already Deluxe Rooms, they did not have balconies. To meet your preference, we once again provided a complimentary upgrade to Deluxe Rooms with a balcony. To make the room change as convenient as possible, I personally informed you that we would be happy to store your luggage during the transition and, if needed, arrange for a member of our team to assist with transporting it. As we did not receive any further request for assistance, you chose to bring your luggage downstairs yourselves. Once your new rooms were ready, my colleague from the reception personally delivered your luggage to your new rooms. We are sorry that the room change caused inconvenience during your stay. At the same time, we hope this explanation clarifies that our team made every effort to accommodate your requests and provide additional complimentary upgrades wherever possible, despite the limited room availability. We value all guest feedback and always strive to provide the best possible service. Thank you again for your comments, and we hope this provides a clearer picture of what occurred during your stay. Kind Regards, Pullman Cologne

John P. Couples - 7/8/2026 Confirmed reviews ALL

Sjoerd K. V. R. Friends - 7/7/2026 Confirmed reviews ALL

I booked the hotel in the morning for same day arrival. It seemed that a lot of roads were blocked due to a parade and I tried for an hour to get to the hotel. It was a missed opportunity for the hotel not to email guests with arrival at that day to warn them about the hotel not being reachable by car with an advice on where to park best. Then upon arrival, there was a friendly receptionist. My experience with the Pullman and other brands is that hotels usually try to over deliver on the Gold member room upgrade. As I booked 2 seperate beds, the room upgrade could initially not been given. Nothing was asked, another missed opportunity to discuss with the guest if they would be ok with a double bed to accomodate an upgrade. When I saw the room and noticed there was no upgrade I asked, and the receptionist explained. When I said I would be ok with 1 large bed she provided an upgrade. The upgrade was disappointing due to other experiences: the new room was exactly the same. Only instead of a bath it had a shower (felt like a downgrade). And the upgrade was the view to the dom tower. Which is not a true benefit as nobody would look outside for most of the day to admire the view. Usually my experience is that hotels upgrade to the first available suite. So this was the 3rd missed opportunity. Also during check in there as no referral to being a loyal member. What I did appreciate was the free minibar, however the stock was limited (great for 1 person, not enough for 2 persons). The room was good, comfortable and clean. The doors of the bathroom did not 100% close and there was an issue with the bath stop, it stayed open a bit so the bath wouldn’t get full. The breakfast is good, it has all the needed for a good solid premium breakfast. Furthermore the location is great, close to the shops. Late check-out was offered till 3 pm latest. Which is fine, again the experience with other hotels is late check-out till 4 pm, some even till 5 pm. So overall, good comfortable hotel, but lacking in going above and beyond for loyal customers. As for parking, not used in this instance, but I would recommend discounted parking rates for loyal customers. Eg 25% discount for silver, 50% for gold, 75% platinum, 100% diamond. Interesting was that most hotels have a dedicated check in for all accor members, with a carpet etc. this was not available at the hotel either, reflecting less attention for loyal customers.

Dear guest, Thank you for taking the time to share your experience at Pullman Cologne. We are pleased to hear that you appreciated our location and the friendliness of our team. However, I regret to learn that your stay did not fully meet your expectations, particularly concerning your arrival experience and room upgrade. While we strive to provide timely information regarding access issues, I understand your concerns regarding communication on such occasions. We will take your feedback into account for future improvements. Regarding the room upgrade, we aim to accommodate our loyal guests and I apologize for any oversight in discussing options with you at check-in. It is our goal to enhance your experience and I appreciate your understanding during this process. I am glad that you enjoyed our breakfast offerings and found the room comfortable. Your comments on the amenities and services provided will be reviewed as we continually seek to enhance our offerings for all guests, especially those who are part of our loyalty program. Thank you once again for your valuable feedback. Best regards, Pullman Cologne Aikaterini Ladaki Tiedau Front Office Manager

Web-users rating

Other web-users rate our hotel

1,098 reviews 9.1/10 Location
1,850 reviews 7.5/10 Room
1,433 reviews 8.3/10 Service
36 reviews 5.8/10 WiFi
832 reviews 8.8/10 Breakfast
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628 reviews 6.6/10 Cleanliness
447 reviews 5.4/10 Vibe

218 reviews 8.8/10 Location
426 reviews 7.8/10 Room
329 reviews 8.8/10 Service
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102 reviews 8.6/10 Location
258 reviews 7.1/10 Room
199 reviews 7.9/10 Service
10 reviews 4.3/10 WiFi
104 reviews 9.1/10 Breakfast
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48 reviews 4.7/10 Vibe
37 reviews 5.9/10 Amenities

62 reviews 9/10 Location
107 reviews 6.3/10 Room
101 reviews 7.6/10 Service
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24 reviews 4.1/10 Vibe

61 reviews 9.3/10 Location
107 reviews 8.3/10 Room
92 reviews 8.9/10 Service
42 reviews 8.8/10 Breakfast
35 reviews 6.8/10 Cleanliness
34 reviews 5.4/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Pullman Cologne, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Pullman Cologne regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.