Mercure Hotel Koeln City Friesenstrasse 4 stars

Nice location, just 10 minutes from train station and 5 minutes from shopping street. However, the bed was very uncomfortable - the worse pillows I've ever had in a hotel. They are so thin, I needed 3 of them! Also, no air conditioning in the room, meaning in the summer it's going to be hot!

well located, good stay, friendly staff

Booked this hotel for the secure car parking that it offered for a medium size van. The staff were very welcoming and would definitely stay here again the next time we visit the city

Nice location with good staff

The stay was good, nice rooms good breakfast

Good customer service at reception Medium experience with room cleaner Excellent breakfast Very good location Out-styled image of the room compared with other Mercure Hotels

Centrally located close to Friesenplatz with lots of U-Bahn and buses just around the corner. Street a bit busy but didn't bother at all (and I had a room facing the street). Breakfast absurdly expensive, makes no sense. Facilities a bit old and worn out but otherwise clean and comfortable. I would stay here again for the same price.

Clean, cozy, free mini bar with good free beer, excellent breakfast, great coffee and very good location

Well located close to all main lines if public transport in Cologne. Also walking distance to the center and local restaurants. Room is clean. In the beginning it looks small (compare to the one at Mercure Frechen) but there are a lot of more spaces in the built in furniture to store our stuff. Three remarks: perhaps the hotel can be renovated to give fresh look, parking fee per night can be a bit cheaper, and room service need to carefully check the toilet if there is enough tissue paper and hygienic plastic bags. But overall, perfect and very convenient stay!

I had stayed in IBIS Hotels both in Nuremberg & Cologne, and I am sad to say that both these Hotels left me with bad taste for Accor Hotels in Germany. But alas, this Mercure Hotel came to the rescue and lifted some of these "doubts" from my bad experiences. The staffs are more "professional" and live up to the standard & recognition that ACCOR is an International Hotel Chain, not some local domestic or family run hotel chain. So, I would conclude that it is most probably not the culture, it is the misconception of both the IBIS Hotel staffs on what kind of establishment that they are actually working for. Thank You to Mercure Hotel staff for a "friendlier" German hospitality.

The hotel was conveniently placed also a comfortable room. There was a good variety of choices for breakfast. All staff were friendly, helpful and professional.

This hotel has good location, staff is great but the rooms and decoration are outdated. The bathroom needs clearly a renovation. That Bosch coffee machine you can please just throw in the trash bin. One of the pillows in our room was really smelly, which is really bad.

We had a good stay for night to visit the Christmas markets in Koln. The hotel is walking distance from a all locations.

A really good central hotel to stay in. Great breakfast and a generally efficient reception staff We had one minor problem with the shower gel container falling off the wall (it was stuck on with double sided tape) which we reported to reception on the Sunday. They had no maintenance staff on duty. On Monday morning at 0605 we were rudely awakened by the handyman entering our room to fix it without even knocking on the door!! Apart from that everything was up to the usual high standard.

Nice hotel in a great location with caring and friendly staff. Room design/furnishings appears to be early 1990s but everything‘s very clean and in good working order. Housekeeping seems to be paying attention to detail, which you don’t find very often in Germany nowadays when most hotels outsource their housekeeping to third party providers. Would stay again and recommend to a friend.