All hotels in KOELN

Mercure Hotel Koeln City Friesenstrasse 4 stars

TripAdvisor rating 4.0/5 944 reviews
Mercure Hotel Koeln City Friesenstrasse
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free WIFI in public areas and all rooms.

  • Free minibar in all rooms (nb. of drinks depending on room category).

  • Located in the city centre of Cologne, close to pubs, restaurants, brewhouses, nightclubs...

  • Easy and close access to public transport; covered paid-parking available.

  • Modern and functional meeting rooms available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shoppingPaying
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Well-being
  • Indoor tennis court (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Hotel Koeln City Friesenstrasse

Friesenstr. 44-48
50670
koeln
germany

Tel: +4922116140

Fax: (+49)221/1614100

Contact email

Check-in from 15h00

Check out up to 12h00

  • U 3 4 5 12 15 :   U 3 4 5 12 15 FRIESENPLATZ

  • By plane

    KOELN BONN AIRPORT At 18km / 11.19 miles

  • By car

    "BAYENTHAL" A 555 At 8km / 4.97 miles

  • By car

    "DEUTZ" A 57 At 5km / 3.11 miles

  • By car

    "LOEVENICH" A 1 At 8km / 4.97 miles

  • By car

    "ZENTRUM" A 57 At 2km / 1.24 miles

  • By car

    "ZOOBRUECKE" A 4 At 3km / 1.86 miles

  • By train

    COLOGNE KOLN At 1km / 0.62 miles

  • By train

    KOELN HBF At 1km / 0.62 miles

GPS :50.940799, 6.942844

Our accommodations

In our 4-star Mercure Köln Friesenstraße, you can choose from 103 comfortable rooms, some with air conditioning, including 6 suites and 1 room suitable for those with reduced mobility. One child up to age 12 can also stay in your room free of charge. All rooms have free WIFI. Your pets are also welcome at Mercure Köln Friesenstrasse.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone

Single Bed Standard

  • Max. number of persons: 1
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Privilege Room with queen-size bed

  • Max. number of persons: 3
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Privilege Suite with king-size bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Our restaurants and bars

ELFERRAT

Type of cuisine: Other cooking style

The stylish lighting and wooden decor give our elferRat restaurant that special something. We serve both regional and international dishes and also have a beautiful terrace. The restaurant is open from 6:30am to 10:30pm and can seat 74 people.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELFERRAT

Photo non contractuelle / Strictly non binding

Our cozy hotel bar is open every day from 5pm to 1am, offering an extensive drinks menu as well as a range of snacks. Wind down on our terrace and try one of our vintage wines at a good price.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 245 m²

  • Maximum capacity: 215 people

  • Maximum banquet capacity: 129 people

Find out more

Our guest reviews for
Mercure Hotel Koeln City Friesenstrasse

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,485 reviews

tripadvisor

TripAdvisor Rating 4.0/5

944 reviews

Good location

Customer review rating 4.3/5

Breno S. Solo - 10/01/2020 Confirmed reviews ALL

Centrally located close to Friesenplatz with lots of U-Bahn and buses just around the corner. Street a bit busy but didn't bother at all (and I had a room facing the street). Breakfast absurdly expensive, makes no sense. Facilities a bit old and worn out but otherwise clean and comfortable. I would stay here again for the same price.

Dear Breno Beltrao De S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Thanks for being so kind letting me check in early morning

Customer review rating 4.3/5

Nabaz T. K. Solo - 08/01/2020 Confirmed reviews ALL

Clean, cozy, free mini bar with good free beer, excellent breakfast, great coffee and very good location

Dear Nabaz K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good location, practical, clean room

Customer review rating 4.3/5

Asr Families - 01/01/2020 Confirmed reviews ALL

Well located close to all main lines if public transport in Cologne. Also walking distance to the center and local restaurants. Room is clean. In the beginning it looks small (compare to the one at Mercure Frechen) but there are a lot of more spaces in the built in furniture to store our stuff. Three remarks: perhaps the hotel can be renovated to give fresh look, parking fee per night can be a bit cheaper, and room service need to carefully check the toilet if there is enough tissue paper and hygienic plastic bags. But overall, perfect and very convenient stay!

Dear Aryani Sari R., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

One of the fine example for Accor Hotels in Germany

TripAdvisor rating 4.0/5

alcm64 Solo travel - 30/12/2019 TripAdvisor review

I had stayed in IBIS Hotels both in Nuremberg & Cologne, and I am sad to say that both these Hotels left me with bad taste for Accor Hotels in Germany. But alas, this Mercure Hotel came to the rescue and lifted some of these "doubts" from my bad experiences. The staffs are more "professional" and live up to the standard & recognition that ACCOR is an International Hotel Chain, not some local domestic or family run hotel chain. So, I would conclude that it is most probably not the culture, it is the misconception of both the IBIS Hotel staffs on what kind of establishment that they are actually working for. Thank You to Mercure Hotel staff for a "friendlier" German hospitality.

Dear "alcm64", we very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, standards in IBIS 2**hotels are a bit different to Mercure 4**** standards. So perhaps Mercure is the better adress for you and corresponds more to your ideas of a pleasant hotel stay. Our Mercure Hotel Köln City Friesenstraße excists for more than 30 now in the heart of cologne and we hope to they as professional and friendly for much longer as well to welcome you back again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager #feelwelcome

A comfortable hotel with friendly and helpful staff

Customer review rating 4.3/5

Warren L. Families - 28/12/2019 Confirmed reviews ALL

The hotel was conveniently placed also a comfortable room. There was a good variety of choices for breakfast. All staff were friendly, helpful and professional.

Dear Venetia L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good but can improve

Customer review rating 4.3/5

Thiago S. Couples - 24/12/2019 Confirmed reviews ALL

This hotel has good location, staff is great but the rooms and decoration are outdated. The bathroom needs clearly a renovation. That Bosch coffee machine you can please just throw in the trash bin. One of the pillows in our room was really smelly, which is really bad.

Dear Thiago O O S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good hotel for a visit to Koln

Customer review rating 4.3/5

Oscar V. D. Couples - 21/12/2019 Confirmed reviews ALL

We had a good stay for night to visit the Christmas markets in Koln. The hotel is walking distance from a all locations.

Dear Oscar van D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Great experience overall

Customer review rating 4.3/5

Anonymous Couples - 17/12/2019 Confirmed reviews ALL

A really good central hotel to stay in. Great breakfast and a generally efficient reception staff We had one minor problem with the shower gel container falling off the wall (it was stuck on with double sided tape) which we reported to reception on the Sunday. They had no maintenance staff on duty. On Monday morning at 0605 we were rudely awakened by the handyman entering our room to fix it without even knocking on the door!! Apart from that everything was up to the usual high standard.

Dear James P., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about your experience with our maintenance staff in the morning; please allow me to express my sincerest apologies. He got his list in the morning and didn´t check if your room will still in use and thought you leave the hotel on sunday. He was very guiltily and informed me directly in the morning. I send on this way his sincerest apologies, too. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry Christmas Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good location Great Staff

Customer review rating 4.3/5

Uschi O. Couples - 15/12/2019 Confirmed reviews ALL

Nice hotel in a great location with caring and friendly staff. Room design/furnishings appears to be early 1990s but everything‘s very clean and in good working order. Housekeeping seems to be paying attention to detail, which you don’t find very often in Germany nowadays when most hotels outsource their housekeeping to third party providers. Would stay again and recommend to a friend.

Dear Christian B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Very comfy bed...!!

Customer review rating 4.3/5

Steve M. Business - 12/12/2019 Confirmed reviews ALL

This hotel is excellently located although not central in the city - but close to my local workplace. This makes it reasonably priced but with high standards. I always sleep well here!!

Dear Stephen M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Great

Customer review rating 4.3/5

Liam Friends - 08/12/2019 Confirmed reviews ALL

Nice room, good location and really appreciated the free mini bar

Dear liam G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have to wait till check-out with the payment of the city-tax, because some customers don´t know about this and has the chance to fillout the buisness documents till the time of departure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Great location

Customer review rating 4.3/5

Traceyg Couples - 07/12/2019 Confirmed reviews ALL

Hotel is in a great location. Easy walk to station and Cathedral. Staff helpful with good English.

Dear Tracey G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com
Customer review rating 4.3/5

Anonymous Solo - 04/12/2019 Confirmed reviews ALL

Brilliant

Dear Brian C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Ok

Customer review rating 4.3/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Great location but the hotel Is tired

Dear Kathryn O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Internet connection is horrible.

TripAdvisor rating 4.0/5

cesarsison Couples - 19/11/2019 TripAdvisor review

Internet connection is very bad. Takes very long time to connect, then gets disconnected immediately. I couldn’t use wifi during entire stay. Breakfast is average, parking is very small, rooms are average, service is average.

Dear "cesarsison", Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Tom P. TRÖBS Direktor / General Manager

Friendly, happy and a pleasure to stay

Customer review rating 4.3/5

Mr C. M. Business - 08/11/2019 Confirmed reviews ALL

Staff were all great, service friendly, rooms clean and comfortable thank you

Dear Charles M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good breakfast, quiet and short walking distance to the main train station.

Customer review rating 4.3/5

Mike Business - 05/11/2019 Confirmed reviews ALL

Service level was good and everything worked. The rooms are a little tired and will require an upgrade soon.

Dear Michael N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Fine for a short business trip

Customer review rating 4.3/5

Jill H. Business - 23/09/2019 Confirmed reviews ALL

The room was clean and comfortable, the bathroom was very, very small and overall I would say it all felt quite tired. I also think the shower/bath arrangement is potentially very dangerous - getting in and out of the bath/shower is very difficult and someone is going to have a nasty accident one day.

Dear Jill H., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Well suited to the price

Customer review rating 4.3/5

Gordon M. A. Friends - 17/09/2019 Confirmed reviews ALL

This was fine, hotel was clean and in a good location. Reception desk staff were ok, some friendly some not too friendly. The hotel has a bad smell that all 10 of my party commented on a lot, but only in common areas, not in rooms. Advertised as 4 star, but probably more suited to a 3 star rating. I was happy with what we got for the price, all in all I was satisfied with the hotel

Dear Gordon Mc A., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good stay, bad bed

Customer review rating 4.3/5

Bart Business - 06/09/2019 Confirmed reviews ALL

Renovated rooms have an extremely hard bed and are not made up nicely. Also I miss the American Pancake machine at the breakfast. Rest was good.

Dear Bart v., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The pancake maschine was out of order during your stay, and we need some technical parts to repair. Now everything is working as usual. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in koeln