Mercure Hotel Koeln City Friesenstrasse 4 stars

Customer review rating (ALL Rating) 4.0/5 567 reviews

Mercure Hotel Koeln City Friesenstrasse - Image 1
Mercure Hotel Koeln City Friesenstrasse - Image 2
Mercure Hotel Koeln City Friesenstrasse - Image 3
Mercure Hotel Koeln City Friesenstrasse - Image 4

Description

Hotel extras

  • 24/7 underground parking garage at the hotel.

  • Free minibar in all rooms (nb. of drinks depending on room category).

  • Located in the city centre of Cologne, close to pubs, restaurants, brewhouses, nightclubs...

  • Easy and close access to public transport; covered paid-parking available.

  • 4 modernly furnished, air-conditioned meeting rooms.

Our accommodation(s)

Hotel location

Mercure Hotel Koeln City Friesenstrasse

Friesenstr. 44-48
50670 KOELN
Germany

GPS:50.940799, 6.942844

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELFERRAT

The stylish lighting and wooden decor give our elferRat restaurant that special something. We serve both regional and international dishes and also have a beautiful terrace. The restaurant is open from 6:30am to 10:30pm and can seat 74 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  567 reviews

TripAdvisor Rating  4.0/5  973 reviews

Brilliant hotel well located.

Customer review rating 5.0/5

Chloe Friends - Confirmed reviews ALL

Beautiful rooms, the staff were amazing and helpful. Would definitely stay again.

Well-used hotel

Customer review rating 2.5/5

Fabrice Solo - Confirmed reviews ALL

The hotel room itself was clean and offered a comfortable bed. Unfortunately, the shower was not well engineered (shower door was missing a few centimeter on the bottom) and flooded the bathroom with every shower taken. The lobby and elevator showed serious signs of usage, while the hallways on the upper floors were renovated and well maintained. Plus points for the balconies at the end of every hallway, which enabled air ciruclation. Summarizing, the hotel provides a good level of services, however shows signs of ageing.

Conveniet to everywhere, Quiet in Nights.

Customer review rating 4.0/5

Calvin Families - Confirmed reviews ALL

Hotel location is good, which is also close to restaurants and bars, also it is easy to reach the Rhein with U-Bahn. Hotel room is quiet, did not expect that in an inner city hotel. Unfortunately, one of the 2 lift were under repaired or maintenence, spent some times to wait for the lift if you are with elderly or with luggages. Shower in the room has to clean better, as the water are dripping down and also the water were either extreme hot or not warm at all.

old hotel

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is very old and need to be refreshed

Horrible check in and follow up…

Customer review rating 1.5/5

Nick J. Business - Confirmed reviews ALL

How can one person ruin a stay… I arrived to the hotel at 20:55 on Sunday, after booking by phone with the central reservation office. When I entered the lobby, nobody was at the desk or around the lobby. After waiting for 5 real minutes, I went outside. A gentleman was working on his computer on the terrace, so I asked if he was an employee of the hotel — he was a guest. After another minute outside, I came back inside and trying calling the hotel. The phone at the desk was ringing, nobody answered and nobody came. I decided to have a Quick Look around the hotel to find someone, but unfortunately no result. Staying in the middle of the lobby shouting hello was not the best idea, but the only one after a 7 hour drive from Paris. After 5 other minutes I left to see near the elevators, this is when I decided to go somewhere else. But at this moment a guy showed up in the back office. I know it was a little office at the back as the door was open all the time and I checked on the evacuation floor plan if there was another entry to that office — there wasn’t. The guy came to the desk looking sleepy, even though me shouting hello, never waked him. I asked for the parking, the check in was done but in a very unhappy way, almost rude way…. I was tired so we left. We asked for some directions to the city center and a quick bite, he just told us to go straight…. We had a meeting at 6:15 am so at 5:50 I was a the desk to check out. A nice gentleman unfortunately not speaking English tried his best to help me. So I decided to explain him my problem from the evening before. Using my translator we agreed that that was not a way to do a check in. He called someone and asked me to wait. I thought another person (manager was on the way to help me). I was very surprised when the same guy showed up (the guy from the check in). He came to the desk and said; “what is the problem?!” So I explained that I told my experience with him to his colleague and was not happy about how we were treated the night before. To what he responded: “you told my colleague I was sleeping?” And I said “no, I said you looked sleepy”. As the time was passing by, I told I will came back from my meeting and we will talk about all this but now I am late. So I said let me pay for the room and I will pay for the parking when I come back around 11-12 (check out is at 12). He told me to pay for both now and I said that I have the room till 12 so if I want to pay later for the parking I should be able too. He was not happy about that. I asked to pay half and half with two cards for the room. My friend was paying for his part and I was for myself. The guy said it is not possible. I asked, why? The system should let you pay in different ways (cash, card, 2 cards…) he said no and added: “it is not bazar here.!” I was shocked. I know that Accor hotels work on Opera, and even if not all of the systems allows you to split a bill. I am a hospitality worker too. That’s being said I was getting late for my meeting. So I said that I will be paying when I come back later. I have never seen such un unprofessional behavior!!! I came back at 11:30 a lady was at the desk, I told everything and she said nothing can be done about this but she can offer us a coffee…… from the vending machine in the lobby. I paid for the room and the parking. Of course she said I can pay with to different cards. So I did and left. Worse hotel experience. I understand it is a Mercure but still I was there for a meeting tired after a long drive and treated very poorly in this hotel. The room is very very hot as well.

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Other web-users rate our hotel

  • 603 reviews 8.7/10 Location
  • 748 reviews 4.8/10 Room
  • 542 reviews 8/10 Service
  • 27 reviews 5.3/10 WiFi
  • 376 reviews 4/10 Comfort
  • 353 reviews 8.8/10 Breakfast
  • 302 reviews 4.9/10 Cleanliness
  • 270 reviews 2.1/10 Vibe

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