Dear Gurpreet, Thank you for your lovely feedback! We’re delighted to hear you had an excellent stay and enjoyed our friendly team, great service, and convenient location. We look forward to welcoming you back to Novotel Queenstown Lakeside soon! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Dear Ben Thank you for sharing your detailed feedback and for your continued loyalty as an ALL Gold member. We're pleased you appreciated our lakeside location, with the convenience of central Queenstown while still enjoying a peaceful atmosphere. It's also encouraging to hear that our team provided friendly and attentive service throughout your stay, even during a busy period. We do, however, understand your disappointment with the accommodation. We recognise that some aspects of our rooms, particularly the bathrooms and their overall presentation, are showing their age. We also appreciate that the room size did not meet your expectations. Your comments regarding the need for refurbishment are understood and will be shared with our management team. While we're glad that our cleanliness standards and service received such positive ratings, we recognise that these did not outweigh your concerns about the accommodation. Thank you again for your balanced and constructive feedback. We appreciate your support of Accor and hope to have the opportunity to provide a more satisfying experience in the future. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Sunny Thank you for sharing your feedback and for choosing to spend your anniversary with us at Novotel Queenstown Lakeside. We're sorry to hear that your stay did not meet your expectations, particularly on such a special occasion. We understand your disappointment that your anniversary was not acknowledged during check-in, despite having mentioned it through your Expedia messages. A more personal welcome would certainly have made a difference, and we apologise that this opportunity was missed. We also appreciate your comments regarding the condition of our rooms and the overall service experience. Your feedback is valuable in helping us identify where improvements are needed. On a positive note, we're pleased that our Housekeeping team looked after your room so well throughout your stay. We'll be sure to share your kind comments with them. Thank you again for taking the time to provide your feedback. We hope to have another opportunity to offer you both a more enjoyable stay in the future. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Joanne Thank you for your wonderful feedback and for your continued loyalty as an ALL Gold member. It's lovely to hear that you enjoyed another great stay with us. We're pleased that our central location, helpful team and comfortable accommodation all contributed to your experience, and that you found the booking process straightforward. We especially appreciate your comments about our sustainability initiatives. It's encouraging to know that the reusable water bottles and towel reuse options are both practical and appreciated by our guests. Thank you again for your continued support and perfect ratings across every aspect of your stay. We look forward to welcoming you both back to Novotel Queenstown Lakeside on your next visit. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Jenna Thank you for sharing your lovely feedback following your stay with us. We're pleased you enjoyed our central location and found your room comfortable and well maintained. It's also wonderful to hear that our team made you feel welcome and that both your check-in and departure were smooth and efficient. We appreciate your generous ratings and recommendation, and hope to welcome you back to Novotel Queenstown Lakeside whenever your travels bring you to Queenstown again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Andrew Thank you for sharing your feedback and for your continued loyalty as an ALL Gold member. We're pleased that you and your family enjoyed the hotel overall, particularly the cleanliness of your accommodation and our breakfast offering. We understand your disappointment regarding the adjoining rooms. We have a limited number of these rooms available and, while we always do our best to accommodate such requests, we are unfortunately unable to guarantee them. When adjoining rooms are unavailable, we make every effort to allocate rooms as close together as possible. We also sincerely apologise for the multiple billing errors you encountered. We recognise how frustrating this would have been, particularly when settling your account at departure, and appreciate you bringing this to our attention. Your feedback has been shared with our Front Office team to help improve the accuracy of our billing procedures. We have also noted your comments regarding WiFi accessibility and connection speed. Thank you again for your constructive feedback. We hope to have the opportunity to provide you and your family with a smoother experience on your next visit. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Vidhu Thank you for sharing your feedback and for your loyalty as an ALL Gold member. We're pleased that your overall stay was comfortable, although we recognise that the service you experienced did not leave the same positive impression as your stay at Peppers Lake Tekapo. We appreciate your comments regarding our team's approach and understand the importance of making guests feel welcome, listened to and well looked after. Regarding breakfast, our buffet includes dedicated vegetarian and health and wellness sections, offering a range of options beyond the Indian dishes mentioned. However, we appreciate that the selection may not have met your personal preferences, and we have noted your feedback. We're glad you had a positive departure experience and that the WiFi met your expectations. Thank you again for taking the time to share your experience. We hope to have the opportunity to provide a more welcoming experience on a future visit. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Kia Ora Thank you for sharing your feedback and for your loyalty as an ALL Classic member. We're pleased you and your family enjoyed our central location and found your accommodation clean, tidy and comfortable. It's especially nice to see your perfect ratings for our team, cleanliness, WiFi and sustainability efforts. Thank you for choosing Novotel Queenstown Lakeside and for your recommendation. We hope to welcome you and your family back again in the future. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Kia Ora G. Thank you for sharing your feedback and for your loyalty as an ALL Classic member. We're pleased you and your partner enjoyed your stay, particularly after moving to a room with a balcony and a lovely view. It's great to hear that our Reception team were helpful and responsive in arranging this for you. We're also glad you enjoyed the breakfast selection and appreciated the cleanliness of the hotel. We have noted your feedback regarding the WiFi connection speed and understand that this was an area where your experience could have been better. Thank you for choosing Novotel Queenstown Lakeside. We hope to welcome you back again on your next visit to Queenstown. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Leanne Thank you for your wonderful review and perfect score. We're so pleased that our lakeside location and beautiful views helped make your holiday special. Having the lake, restaurants and bars just a short walk away is certainly one of the things that makes staying in Queenstown so enjoyable. It's especially lovely to hear that our team were friendly, helpful and made you feel well looked after throughout your stay. We'll be very happy to share your kind words with them. Thank you for choosing Novotel Queenstown Lakeside. It means a lot to hear that you wouldn't consider staying anywhere else, and we look forward to welcoming you both back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Kia Ora Thank you for taking the time to share your feedback. We're sorry to hear that your stay fell so far below your expectations. While we're pleased you appreciated our central location, we recognise that the condition and presentation of the accommodation significantly affected your experience. Your comments regarding the carpets, bathroom fittings and overall cleanliness have been shared with our Housekeeping and Maintenance teams for review. We also understand your disappointment with the room upgrade. Our room categories differ primarily in features such as location, outlook and balcony access, rather than the overall age or design of the accommodation. However, we appreciate that paying an additional amount and finding similar concerns in the second room was frustrating. We have also noted your low ratings for our team, arrival experience and WiFi, which indicate that your concerns extended beyond the accommodation itself. Thank you for providing specific feedback about your stay. We regret that your experience did not leave you wishing to return. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Spiros Thank you for your wonderful feedback and for your loyalty as an ALL Classic member. We're pleased we could provide such a positive start to your family's road trip. It's great to hear that you enjoyed our lakeside location, with Queenstown's shops, restaurants and attractions all within easy walking distance. We're also glad you found our team friendly and welcoming, and that breakfast represented good value for money. We appreciate you sharing the helpful tip about booking breakfast in advance. Thank you for choosing Novotel Queenstown Lakeside. We hope you enjoyed the rest of your travels through New Zealand and look forward to welcoming you back on a future visit. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Angelica Thank you for sharing your thoughtful feedback and for your loyalty as an ALL Classic member. We're pleased you and your family enjoyed your stay, particularly the food and the friendly service from our team. It's wonderful to hear that our kitchen team and their manager made such a positive impression. Thank you also for mentioning New and myself. We both appreciate your kind words. We have noted your comments regarding the condition of the rooms, particularly the musty odour and ventilation concerns, and have shared these with our Housekeeping and Maintenance teams for review. We also appreciate your feedback regarding the arrival experience. A warm welcome and clear communication are important, and we recognise that your check-in experience could have been better. Thank you again for your balanced feedback and recommendation. We're glad you would consider returning, and we hope to welcome you and your family back to Queenstown. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear David Thank you for sharing your lovely feedback and for your loyalty as an ALL Gold member. We're pleased you enjoyed a relaxing break with us and appreciated our central location, clean rooms and friendly service. It's especially nice to see your perfect ratings for our team, cleanliness and both your arrival and departure experiences. Thank you for choosing Novotel Queenstown Lakeside. We hope to welcome you back for another enjoyable stay in the future. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Fredy Thank you for your wonderful feedback and for your loyalty as an ALL Classic member. We're pleased you and your family had such an enjoyable stay and found booking through the ALL app easy and convenient. It's especially nice to hear your kind comments about our Reception and Food & Beverage teams, and we'll be happy to share your appreciation with them. We're also glad you were happy with the cleanliness of your room and the care taken by our Housekeeping team. Thank you for choosing Novotel Queenstown Lakeside. We look forward to welcoming you and your family back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Kia Ora Simon Thank you for your wonderful review and perfect score. We're so pleased you and your family had such an enjoyable stay. It's lovely to hear that our Reception team made you feel welcome throughout your visit and that your children adored their Pīwakawaka cuddly toys. We're glad they were such a hit! It's also great to know you enjoyed your room and the beautiful views. We'll be happy to share your kind words with our team. Thank you for choosing Novotel Queenstown Lakeside. We look forward to welcoming you and your family back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Paul, Thank you for your feedback. We’re pleased to hear you had a great four-night stay and enjoyed our fantastic location. We’re sorry for the long wait during check-in and understand how frustrating this must have been after arriving at the hotel. We appreciate your patience and have shared your feedback with our Front Office team. We hope to welcome you back for an even smoother experience next time! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Dear Airu Thank you for your wonderful feedback and for your loyalty as an ALL Classic member. We're pleased you and your family enjoyed our central location and found it easy to explore Queenstown. It's especially nice to hear your kind comments about our Reception and Housekeeping teams. We're glad our housekeepers respected your room servicing preferences, and we'll be happy to pass your appreciation on to them. We have also noted your feedback regarding the WiFi connection speed and appreciate you highlighting this area for improvement. Thank you for choosing Novotel Queenstown Lakeside. We look forward to welcoming you and your family back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Yun, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our fantastic location, breakfast selection, and freshly made coffee as a member. We’re sorry that one of the bedside lamps was not working during your stay. Your feedback has been shared with our Maintenance team for follow-up. We truly appreciate you choosing Novotel Queenstown Lakeside and look forward to welcoming you back again soon! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside