Mercure Queenstown Resort 4 stars

Overall good, however, one concern was the condition of the bathroom. Tiles cracked, large pieces of enamel missing from the bath and the grouting was extremely poor. Otherwise all good.

It is a little tired, fabulous view from bar and restaurant, food good. Unfortunately no shuttle into city but on a bus route so ok.

Happy with our stay. Rooms were clean and tidy and of a generous size. Staff were very friendly and welcoming. Areas where service can be improved - 1) On arrival there was no one to direct us to our rooms or help with bags. 2) At breakfast the cups and glasses kept running out and many guests has to wait until they were restocked.

Good location and friendly staffs. Need to have designated parking space as it was struggle to find parking

Friendly staff, comfortable room, breathtaking scenery, family friendly.

It was ok

The toilet smells so bad, the TV channels not working , no space for parking when ask the staff to solve the problem they always say yes but no resolution

There was nothing in particular wrong with the Mercure Resort. It just lacked the finesse of others in the group. The staff members, as always were very good.

Beds were super comfy, enjoyed the hot tubs after a day on the mountains, great having sky sport in our rooms and sky movies for the kids! Had a good warm breakfast every morning and handy enough that we could walk into town.

Family of 4 stayed 3 nights. Very comfortable room, wonderful view. Staff very helpful and friendly. Highly recommended.

Waited for almost an hour and half for our food and drinks, especially the drinks. The draft beer wasn’t served even after 2 reminders). Tables that arrived after us were being served with their drinks already while we are still waiting for ours. However the lady in charge of the restaurant was good and courteous.

Welcoming check in and even a reserved car park space. Large room with great views over the lake. Appreciated welcome gift. Enjoyable meals in the restaurant. All in all a wonderful stay at a great hotel with friendly staff. Attention the marketing department: When I am on holiday the last thing I want to be doing is filling out “How did we do?” forms. Even more annoying is to receive reminders every few days. So please send one request once and leave it at that. If I feel that I want to provide feedback I do it after the trip is over.

Such friendly and helpful staff, along with the good sized comfortable rooms and stunning views from the rooms, the lounge, the bar and the breakfast room make this the best stay in Queenstown. Highly recommended.

We had a couple of nights at the Mercure over an extended weekend and were once again impressed with the service we encountered during our stay. I can't say enough about the pleasantness and freindliness of the staff let alone their professionalism. A hotel is just that without it's people and the people make this place great. Great pool and spa area alone with a good kitchen.

We stayed 3 nights, super friendly front of house, upgraded to lake view room with beautiful view of remarkables. Room was clean and tidy. Had breakfast too (was ok - perhaps a bit heavy on the greasy stuff but that perhaps reflects my personal preferences!). Parking on site (free). Suggest wine list could have more local wines. Overall was great value for money.