Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,411 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,411 reviews

Customer review rating 4.0/5

Annette G. &. S. M. Families - Confirmed reviews ALL

In dining menu was great. Breakfast was not as tasty. Room was great it had air con which was needed. Beds were comfortable. Views were amazing. Bathroom was great.

Hello, Thank you for taking the time to share your feedback. We’re so pleased to hear you enjoyed the comfort of your room, the air conditioning, and those amazing views, along with a great dining menu and bathroom. We appreciate your comments regarding breakfast and will be sure to share this with our kitchen team as we’re always looking for ways to improve. It’s wonderful to know you had an overall comfortable stay, and we hope to welcome you back again soon for an even better experience. Kind regards, Eva S. Assistant/Duty Manager The Mercure Queenstown Resort

Customer review rating 3.0/5

Graeme E. Business - Confirmed reviews ALL

Very dated bedrooms and capacity for catering to a large conference was limited

Hi Graeme, Thank you for your feedback following the Liquorland conference. We’re sorry to hear that some aspects of your stay did not meet expectations. We understand your comments regarding the rooms and recognise there is room for improvement, and this is something we are actively looking into. Thank you also for your feedback on our capacities here at the hotel. We take care to only accept events that we know can be successfully accommodated, and we work across multiple areas of the hotel to achieve this. That said, we understand that experiences can vary, and we will continue refining how we deliver larger events to ensure a seamless experience for everyone. Hopefully we will have another opportunity to welcome you back in the future. Warm regards, Kay Shirra Event Sales Executive

Customer review rating 4.0/5

Nathan H. Friends - Confirmed reviews ALL

Very comfortable bed and nice spacious room. Fantastic view!

Dear Nathan, Thank you for your lovely review! We're delighted that you enjoyed your stay with us! It's great to hear you found our rooms spacious and comfortable not forgetting the great view. We look forward to welcoming you back in the future! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Norman S. Couples - Confirmed reviews ALL

The service and hospitality was well received

Dear Norman, Thank you for your lovely review! We are delighted to hear that you enjoyed your stay and the service we provided. We look forward to welcoming you back to the Mercure soon! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 2.5/5

Kaela E. Families - Confirmed reviews ALL

Upon check-in, we were greeted by the front desk staff. We arrived at 12 noon, and our room was already ready, which was a bonus. However, I booked a Lake View Room, but we were given room 320. Unfortunately, the view was very disappointing half garden and half mountain, with no lake at all. I paid extra for the view and didn’t get what I expected. I was celebrating my birthday and chose this hotel, but I couldn’t even post photos online because the view was so disappointing. The reception staff need to smile more and be friendlier. We approached them twice and were not greeted, I had to say hello first. However, the housekeeping staff were very bubbly and friendly every time we passed them.

Dear Kaela, Thank you for taking the time to share your feedback, and for choosing to stay with us for your birthday—we’re truly sorry that your experience did not meet expectations on this special occasion. We’re pleased to hear that your early check-in was a positive start and that our housekeeping team made a warm impression during your stay. Your kind words about them will certainly be shared. However, we sincerely apologize for the disappointment regarding your room view. We understand how important this was to your booking, especially as you had specifically selected and paid for a Lake View Room. What you’ve described does not align with the experience we aim to provide, and we regret that this impacted your celebration. We would have appreciated the opportunity to address this during your stay, and we will be reviewing this internally to ensure greater clarity and consistency in room allocations. We’re also sorry to hear about your interactions at reception. Friendly, welcoming service is something we take seriously, and your comments have been shared with our front office team for immediate improvement. A simple greeting can make all the difference, and we regret that this was missing. Thank you again for your valuable feedback. We hope you might consider giving us another opportunity in the future to provide you with the experience you originally anticipated. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Other web-users rate our hotel

  • 718 reviews 7.4/10 Location
  • 1,465 reviews 7.7/10 Room
  • 996 reviews 8.1/10 Service
  • 37 reviews 4.3/10 WiFi
  • 385 reviews 6/10 Cleanliness
  • 335 reviews 4.2/10 Amenities
  • 303 reviews 6.4/10 Breakfast
  • 285 reviews 5.8/10 Value

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