Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,738 reviews

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,738 reviews

TripAdvisor Rating  4.0/5  1,913 reviews

Great facility...location.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Location was great near tp city centre, facility was clean, excellent customer service..

Dear yogesh, Thank you so much for taking the time to write your review, we appreciate your great ratings regarding your stay at the Mercure Queenstown Resort. We appreciate your high ratings for various aspects of your stay, including arrival, accommodation, WiFi, breakfast, our team, and the check out process. Our team works tirelessly to provide exceptional service and value to all our guests, and it's incredibly rewarding to receive such positive feedback. Thank you for choosing Mercure Queenstown Resort. Should your travels bring you back to Queenstown, we would be honoured to host you again! Kind regards, The Mercure Queenstown Team

Stunning view, comfiest beds

Customer review rating 5.0/5

Lyndel Friends - Confirmed reviews ALL

LOVED staying at Mercure Queenstown. The staff were all super friendly, accomodating and helpful. Such a smooth transaction. Had the best nights sleep, the linen is beautiful quality and loved that there was a selection of pillows to chose from on the bed! Was the best waking up to that lake view!!!

Dear Lyndel, Thank you for your fantastic feedback and for staying with us at Mercure Queenstown Resort! We're delighted that you loved your stay, especially the stunning lake view and the comfort of our beds. It’s great to hear that our friendly team helped make your experience so smooth, and that you enjoyed the pillow selection and linen quality. We truly appreciate your loyalty as a member of Accor Live Limitless and hope to welcome you back for another relaxing stay soon! Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Well located, Beautiful view, Nice staff

Customer review rating 4.0/5

Alicia W. Families - Confirmed reviews ALL

We had a wonderful three-night stay at the Mercure Queenstown Resort. The view was stunning, and the room was spacious enough for two adults and two children. We dined at the bar restaurant, and the chicken burger was so impressive that we ordered it twice. The staff were very friendly and communication was easy. However, the Wi-Fi was a bit slow for our older child while gaming. Overall, we were very pleased with our stay.

good service and stay

Customer review rating 3.5/5

Caren Families - Confirmed reviews ALL

we stay this hotel 3times every time we visit NZ. The hotel is good area and parking but only onething the toilet in the garden view has problem cant plush properly i think the pump water has problem also the curtain is black out u cant even open during morning cause is visible to other guest the room if they can put second lining curtain then black out curtain so that still have privacy not open window look to everyone

Dear Caren, Thank you for your feedback following your recent stay at the Mercure Queenstown Resort. We’re thrilled to hear that you continue to choose our hotel during your visits to New Zealand and that you appreciate our customer service and clean rooms! We’re sorry to hear about the issues you encountered with the toilet and the curtain in your room. Your comments regarding the blackout curtain and privacy are valuable, and we will review them to enhance our room amenities. We will also investigate the issue with the toilet to ensure it is resolved for future guests. We’re glad that you enjoyed our breakfast and found our team to be exceptional. Your feedback is crucial for us to continually improve our services and facilities. We look forward to welcoming you back on your next visit! Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Catfished on pics

Customer review rating 1.5/5

Meisha Families - Confirmed reviews ALL

The room we had gave “Emergency housing vibes”. Much different room than the pics advertised. The alternative room was worse. For the price of the stay I would have preferred to stay elsewhere. Although the staff gave my son a nice cake platter for his birthday.

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Other web-users rate our hotel

  • 683 reviews 7.6/10 Location
  • 1,608 reviews 8/10 Room
  • 1,172 reviews 8.4/10 Service
  • 21 reviews 4.6/10 WiFi
  • 459 reviews 6.1/10 Food
  • 408 reviews 6.4/10 Cleanliness
  • 352 reviews 6.5/10 Breakfast
  • 264 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.