Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,343 reviews

Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,343 reviews

Customer review rating 4.5/5

Prashun U. Families - Confirmed reviews ALL

Staff were really helpful and attentive

Dear Prashun, Thank you for your review! We are delighted you enjoyed your stay with us and found our staff attentive! We look forward to welcoming you back to the Mercure soon! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Robert M. Couples - Confirmed reviews ALL

Every thing was excellent,except room very dated.

Dear Robert, Thank you for your lovely review! I'm pleased you enjoyed your stay with us and appreciate your comments regarding your room. This feedback helps us to improve our service offering and I will be sure to pass this onto our senior management team. We look forward to welcoming you back in the future! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 2.0/5

Nooramad A. B. Business - Confirmed reviews ALL

The room feels old. TV has repetitive hotel advert. The carpet has so many stains. I dont mind the tourist

Dear Nooramad, Thank you for sharing your feedback with us. I’m really sorry to hear that your stay did not meet your expectations. I completely understand your disappointment regarding the condition of the room, especially the stained carpet and the overall tired feel of the room. I also appreciate your comments about the TV and the experience overall. As a valued ALL member, we truly regret that you did not feel properly recognised during your stay, and I’m sorry we let you down on this occasion. Your feedback has been shared with our team, as these are areas we are actively working to improve. We genuinely appreciate you taking the time to let us know about your experience. Thank you again, and we hope we’ll have the chance to provide you with a much better stay in the future. Kind regards, Gurjant Singh Assistant Manager

Customer review rating 5.0/5

Kah N. Families - Confirmed reviews ALL

the settings are a bit dated but this does not affect the overall stay at all. very well worth.

Hello Kah, Thank you for your lovely feedback. We’re pleased to hear you found your stay well worth it and enjoyed your overall experience with us. We appreciate your comments regarding the settings of the hotel, and we’re glad this did not take away from your stay. Thank you again for choosing to stay with us, and we hope to welcome you back to Queenstown again soon. Kind Regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Customer review rating 4.5/5

David W. Couples - Confirmed reviews ALL

Great location and views for amazing. Staff were so friendly and helpful. Only issue we had was some of the large tour groups were very noisy when moving early in the mornings. We were woken early each day by the talking (very loudly) in the hall outside our room. Something out of your control but it was a little frustrating.

Dear David, Thank you for your lovely feedback and for staying with us at Mercure Queenstown Resort. We’re so pleased to hear you enjoyed the location, views, and especially the friendly service from our team. Your kind comments will be shared with the staff. We also appreciate your understanding regarding the noise from tour groups in the early mornings, and we’re sorry this impacted your rest during your stay. Thank you again, and we hope to welcome you back again soon. Warm regards, Gurjant Singh Assistant Manager

Other web-users rate our hotel

  • 677 reviews 7.3/10 Location
  • 1,392 reviews 7.6/10 Room
  • 968 reviews 8.1/10 Service
  • 39 reviews 3.7/10 WiFi
  • 364 reviews 5.6/10 Cleanliness
  • 288 reviews 6.6/10 Breakfast
  • 271 reviews 5.7/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown