Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,665 reviews

Mercure Queenstown Resort - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

Sainsbury Road, Fernhill, PO Box 156
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,665 reviews

TripAdvisor Rating  4.0/5  1,904 reviews

Certificate of excellence 2022

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Room was immaculate and set up to accommodate my daughter with a porta cot

Dear Aimee R., Thank you for sharing your experience with us! We're delighted to hear that you found your room immaculate and well-prepared to accommodate your daughter with a porta cot. Ensuring a comfortable stay for our guests, especially families, is always a top priority for us. We're thrilled that you had a good stay, and we hope to have the pleasure of welcoming you back for another wonderful experience soon! Warm regards, Jamaica Gamero Corio Assistant Manager

Hotel looks shabby, service very poor

Customer review rating 1.5/5

Em Business - Confirmed reviews ALL

The mercure is looking very tired - there are stains on the carpet and it's looking worn. The service was polite but terrible quality - the food was truly average. Staff need proper training, including in how to order food. No-one wants the first thing to go on their plate to be the sauce, before they even have the main food. And rice after curry in the line? Not before? Seriously? Plate not restocked, no cutlery and food running out before it's refilled were a common occurrence in the week I spent at the hotel.

Fabulous view, great stay

Customer review rating 4.5/5

Karen Couples - Confirmed reviews ALL

Our 4 night stay was highlighted by the amazing view from our room and the dining area. Service was excellent.

Dear Karen D., Thank you for choosing to stay with us at The Mercure Hotel We're thrilled that you enjoyed the fabulous views from your room and our dining area during your 4-night stay. Your kind words about our service mean a lot to us. We strive to provide excellent service to ensure every guest has a memorable experience. We hope to welcome you back soon for another great stay with us! Warm regards, Jamaica Gamero Corio Assistant Manager

Only thing going for Mercure Queenstown is the views

Customer review rating 2.0/5

Megan H. Business - Confirmed reviews ALL

Food: inconsistent standard of cooking ability - meat was in general over cooked and tough. Final dinner meat was very rare and not tender. In the restaurant serving staff were not attentive to the quantity in the buffet dishes, so often it was sauce and no content. Rises breakfast was chaos and food was unappetising, where it was available. Inability to keep on top of cutlery and cups. Honey stick was useless, so people used peanut butter teaspoon and cross contaminated. Coffee machine was always out of water or requiring some sort of attention. In general the coffee was undrinkable. Given requirements to boil water, rooms should have had water bottles provided. The carpet in my room is very stained. The room needs a deep clean. There is no added comfort. With an inconsistent aircon, a blanket (such as in your advertising online) should be provided. Most unfriendly towards disabled hotel I have stayed in for a very long time. Staff were in general pleasant.

Good stay

Customer review rating 4.0/5

G Business - Confirmed reviews ALL


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Other web-users rate our hotel

  • 545 reviews 7.7/10 Location
  • 1,449 reviews 7.9/10 Room
  • 1,188 reviews 8.4/10 Service
  • 14 reviews 5.6/10 WiFi
  • 394 reviews 6.3/10 Cleanliness
  • 333 reviews 6.8/10 Breakfast
  • 235 reviews 5.7/10 Value
  • 134 reviews 7.4/10 Bar

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