Mercure Queenstown Resort 4 stars

TripAdvisor rating 4.0/5 1,756 reviews
Mercure Queenstown Resort
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 28

Our restaurants and bars

RISES

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,867 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,756 reviews

Good just out of town location

TripAdvisor rating 4.0/5

Robert R Family - 01/12/2019 TripAdvisor review

Nice relaxing atmosphere in the hotel. Friendly and helpful staff. Unfortunately, they put us in a room next to a defective and noisy lift. They did lock down the lift between 10PM to 6AM after I asked.

Below average for price of room

Customer review rating 4.3/5

Tim Business - 29/11/2019 Confirmed reviews ALL

There was a part on one of the nights I was there that didnt end till 3am. Wifi was expensive and tv had limited channels. Soundproofing of rooms could also be much better

Nice Position - out of main town

TripAdvisor rating 4.0/5

PoiterL Couples - 28/11/2019 TripAdvisor review

While not in the town centre, the location on a hill overlooking the lake and the Remarkables is spectacular. The hotel is showing its age a little. Our room was comfortable but the bathroom needs an update. The road in is a little exciting as you crest a hill, heading towards the lake with no clue as to where the road goes in front of you.

Feeling privileged

Customer review rating 4.3/5

Clinton Business - 27/11/2019 Confirmed reviews ALL

It was nice to return again for the 2nd visit. I drove in and saw a carpark close to the entrance and to find it was personally allocated to me, the feeling of being a special guest sunk in. Another upgrade to a lake view only after my 2nd visit and a delicious desert plate, now I'm feeling spoilt.

Good View but very average room

Customer review rating 4.3/5

Tapan M. Business - 27/11/2019 Confirmed reviews ALL

I was staying there only for 1 night but did not have great experience... room wasn’t cleaned properly, I did show the photos to staff at front counter or how I can see dust and god know what on the carpet. I was also advised that I will get my points credited in few days and it hasn’t happened yet. I stayed at other Accor property a day after my stay here and received the points for that stay but not for my stay at Mercure. Due to the service issue I had this Hotel booked for holiday stay in December but cancelled due to cleanliness issue.

Customer review rating 4.3/5

Ds Couples - 27/11/2019 Confirmed reviews ALL

We had a great time ! Everybody was polite . We just have one complaint. The shower pressure was weak. It should have been stronger . Thanks

Unbelievable views

Customer review rating 4.3/5

Steve G. Couples - 26/11/2019 Confirmed reviews ALL

The deputy manager went out of his way to upgrade our room to a lake view. The room was spacious clean and modern. The view of the lake was nothing short of spectacular. The weather was hit and sunny which obviously helps.

mrs joan O.

Customer review rating 4.3/5

Joan O. Families - 26/11/2019 Confirmed reviews ALL

Our experience with your hotel was brilliant. we would like to thank all the staff that helped us when we arrived on sat for our wedding they were really helpful to the lady on the counter with her lovely manner in helping us to get our room also to the man who went and got us a wheelchair for my aunty .when we arrived home from our wedding on sat night and wheeled her to our room we were so grateful also to Thomas who was always there to help us he was just so good thank you all so much.Loved it we will be back. Joan

Pleasant comfortable stay

Customer review rating 4.3/5

Alexandra P. Friends - 26/11/2019 Confirmed reviews ALL

The comfortable accommodation, warm staff, and excellent views complemented our stay at Queenstown

Wonferful

Customer review rating 4.3/5

Ram V. Couples - 25/11/2019 Confirmed reviews ALL

Excellent staff and hospitality. However if a kitchenette could be included in the room, it would be better

I enjoyed my time at the Mercure Resort in Queentown.

Customer review rating 4.3/5

T C. Families - 25/11/2019 Confirmed reviews ALL

While at the Mercure, I enjoyed my comfortable room, even if it was quite the walk to get to the rest of the facilities. The pool and hot tub area was great, although one hot tub had a very broken lid. The staff were all corteous and edxtremely helpful. The bar was great, especially the variety of options available. The restaurant had great food although service was extremely slow. I look forward to returning to stay when I am next in the area.

Perfect

Customer review rating 4.3/5

Janine Couples - 25/11/2019 Confirmed reviews ALL

Was everything we wanted and needed.

Vp finance

Customer review rating 4.3/5

Apot Families - 25/11/2019 Confirmed reviews ALL

Nice

Great views, painful hill

Customer review rating 4.3/5

Sarah Solo - 24/11/2019 Confirmed reviews ALL

Room was great, large and well appointed. Beautiful views of The Remarkables from my bed. Fairly quiet.

Dear Sarah M., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Weekend break

Customer review rating 4.3/5

Mark Business - 24/11/2019 Confirmed reviews ALL

Comfortable quiet great location

Dear Mark W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to read a guest had a comfortable time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

A good option.

Customer review rating 4.3/5

Af Couples - 24/11/2019 Confirmed reviews ALL

A good option in Queensland and great views. Information on public transport in foyer would be appropriate. We loved the hot tubs after our half marathon.

Dear Adrienne F., We very much appreciate you taking the time to fill out our guest feedback survey. Your feedback is essential in the hotel being able to grow and learn from its guests. I am pleased to hear that you enjoyed the hotel facilities and were able to relax in the hot tubs after the marathon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

great rooms great views great carparing - breakfast is a mess

Customer review rating 4.3/5

T. Business - 24/11/2019 Confirmed reviews ALL

you have issues with the breakfast either open lower restaurant to non tour groups business travellers but what you have with the tours and size of restaurant is not working - but I guess you know this

Dear David M T., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. We thank you for providing constructive feedback as it allows us to focus on improvements in line with the expectations and requirements of our guests. The hotel is also excited with further refurbishments and upgrades planned for 2020. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

Feel like a celebrity

Customer review rating 4.3/5

Jason A. Couples - 24/11/2019 Confirmed reviews ALL

I have been a guest at Mercure Queenstown as number of times, and each time I feel welcomed and that the service is person. The staff appreciate every guest and work to ensure all needs are meet. I recommend Mercure to anyone looking for a hotel in Queenstown.

Ok

Customer review rating 4.3/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

Facilities ok but breakfast cereal selection average, lack of choices

Dear Gary Mr B., Thank you for your comments from your recent stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback I am sorry to hear you thought our breakfast buffet lacked variety. I am pleased to share we have an amazing executive chef who will be making exciting changes to our breakfast restaurant. We truly hope you enjoy the new selection and options on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

ok

Customer review rating 4.3/5

Ashveen Friends - 23/11/2019 Confirmed reviews ALL

The toilet and bath room are far better in some of the hospital rooms

Dear Ashveen S., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that the hotel is excited with further refurbishments and upgrades planned for 2020. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helene Joly Assistant Manager
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