Mövenpick Queenstown 4 stars

Customer review rating (ALL Rating) 4.3/5 1,259 reviews

Best price
guarantee
Mövenpick Queenstown - Image 1
Mövenpick Queenstown - Image 2
Mövenpick Queenstown - Image 3
Mövenpick Queenstown - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Garden View room with King-size bed

Photo out of - Garden View room with King-size bed

With a warm, natural and relaxing decor the Garden View Room overlooks the serene recreational area. The room offers Free-to-air TV, in-room safe, tea/coffee making, walk-in shower & equipped with pay WIFI internet access.

  • Views:

    Garden View or Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View or Pool side
  • Accessible room
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Enjoy unsurpassed views overlooking Lake Wakatipu. Spacious rooms featuring Free-to-air TV, in-room safe, tea/coffee making and equipped with pay WIFI internet access.

  • Views:

    Bay view or Lake View or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Enjoy superb views from the Superior Room overlooking Lake Wakatipu. Spacious rooms featuring Free-to-air TV, in room safe, tea/coffee making and with pay WI-FI internet access.

  • Views:

    Bay view or Lake View or Mountain view

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Enjoy superb views from the Superior Room overlooking Lake Wakatipu. Spacious, refurbished rooms featuring Free-to-air TV, in-room safe, tea/coffee making and pay WIFI internet access.

  • Views:

    Bay view or Lake View or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mövenpick Queenstown

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 148 rooms
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Japanese
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Green area

Well-being

The Pool

  • Outside
  • On site

Hotel Fitness Centre

  • On site
  • Sauna room

Sports and leisure

Downhill skiing

  • Nearby

Cross country skiing

  • On site

River rafting

  • Nearby

Boat excursions

  • On site

Rafting

  • On site

River rafting

  • On site

Parasailing

  • Nearby

Parasailing

  • On site

Downhill skiing

  • On site

Rafting

  • Nearby

Boat excursions

  • Nearby

Cross country skiing

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 47 parking spaces
  • Parking opened 24/7

  • Parking pricing: 10.15 € 20 NZD Per day
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Parking with security service
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

SOUTH EATERY

Photo out of - SOUTH EATERY

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Cooking style
Regional
Capacity
72
Accessibility
Accessible service
21 Sainsbury Road, Fernhill, PO Box 156, 9300 Queenstown, New Zealand
Telephone +64 3 442 6600
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Enjoy breakfast with the sunrise over the Remarkables in Rises Restaurant. Featuring full cooked and continental buffet selections.

With the best views from any Gym in Queenstown you will enjoy a great workout from 7.00am - 10.00pm.

Your wedding at Mövenpick Queenstown will be unforgettable, unique and truly memorable. A superb venue with fantastic views, service and your own personal wedding co-coordinator.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,259 reviews

Customer review rating 5.0/5

Shaowei L. Couples - Confirmed reviews ALL

Dear Shaowei, Thank you for your lovely feedback. We’re delighted you enjoyed your stay and the friendly service from our team. We’ll be sure to share your kind words with Ariadna. We also appreciate your feedback regarding the Wi-Fi, elevator, and steak, which helps us improve our guest experience. Thank you for your loyalty as an ALL Platinum member. We look forward to welcoming you back to Mövenpick Queenstown soon. Kind regards, Lucie Fenclova Duty Manager Mövenpick Queenstown

Customer review rating 4.0/5

Jeremy M. Solo - Confirmed reviews ALL

Dear Jeremy, Thank you for your feedback. We’re pleased you enjoyed the views and had a comfortable stay, and we appreciate your kind comments about our team. We’re sorry for the frustration caused by the parking charge and repeated warning notices, particularly after you had registered your vehicle at check-in. We understand how important it is for parking arrangements and charges to be clearly communicated. We also appreciate your comments about the housekeeping trolleys in the hallways and will share this with our team to help keep these areas tidy. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a smoother experience on your next visit. Warm regards, Gurjant Singh Assistant Manager The Mövenpick Team

Customer review rating 5.0/5

Seokhwan K. Families - Confirmed reviews ALL

Dear Seokhwan, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and service. It is wonderful to know that you would like to visit us again, and we look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 3.0/5

Warren B. Couples - Confirmed reviews ALL

Writing Dear Warren, Thank you for taking the time to share your feedback. I’m genuinely sorry that your stay with us didn’t live up to your expectations, especially as you were celebrating your 34th wedding anniversary. I can understand your disappointment. You had hoped for a little extra recognition for such a special occasion, and it’s unfortunate that we missed the opportunity to make it more memorable. I’m also sorry about the cheese platter, particularly that nothing was done to put things right when you raised the issue with our team. Your comments about the cocktails, the loud television, the stained carpets and the pillows are also disappointing to read. These details matter, and I appreciate you taking the time to point them out. While I’m glad you found our team friendly and enjoyed your dinner, I know this doesn’t make up for the aspects of your stay that fell short. Warren, we should have done better, and I’m sorry we didn’t give you and your wife the experience you were hoping for. Thank you for your honest feedback; it gives us a chance to learn and improve. Kind regards, Gurjant Singh Assistant Manager Mövenpick Queenstown

Customer review rating 2.0/5

Cheuk H. N. Couples - Confirmed reviews ALL

Dear Shaowei, Thank you for your lovely feedback. We’re delighted you enjoyed your stay and the friendly service from our team. We’ll be sure to share your kind words with Ariadna. We also appreciate your feedback regarding the Wi-Fi, elevator, and steak, which helps us improve our guest experience. Thank you for your loyalty as an ALL Platinum member. We look forward to welcoming you back to Mövenpick Queenstown soon. Kind regards, Lucie Fenclova Duty Manager Mövenpick Queenstown

Customer review rating 4.0/5

Jeremy M. Solo - Confirmed reviews ALL

Great stay, although you really need to absorb the $15 per night “carpark charge” into the rack rate. It’s on your property, sure make sure all cars are registered, then fill your boots clamping. But, EVERY MORNING, despite my car being apparently registered upon checkin, I kept getting a note on my windscreen warning about parking. Just include “free onsite parking” as part of your appeal instead of a surprise when checking in. Otherwise I would have gone else where .

Dear Jeremy, Thank you for your feedback. We’re pleased you enjoyed the views and had a comfortable stay, and we appreciate your kind comments about our team. We’re sorry for the frustration caused by the parking charge and repeated warning notices, particularly after you had registered your vehicle at check-in. We understand how important it is for parking arrangements and charges to be clearly communicated. We also appreciate your comments about the housekeeping trolleys in the hallways and will share this with our team to help keep these areas tidy. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a smoother experience on your next visit. Warm regards, Gurjant Singh Assistant Manager The Mövenpick Team

Customer review rating 5.0/5

Seokhwan K. Families - Confirmed reviews ALL

I’d go to the resort again in someday.

Dear Seokhwan, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and service. It is wonderful to know that you would like to visit us again, and we look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 3.0/5

Warren B. Couples - Confirmed reviews ALL

Chose the Movenpick Queenstown as an ideal location for one night to celebrate our 34th wedding anniversary, while in Q'town to attend a wedding. I made this clear when booking, expecting maybe an extra drinks voucher, bottle of wine or some similar small acknowledgement during our stay, especially as a gold member. Unfortunately I was disappointed. The cheese platter provided as a regular member gift was inedible as all crackers were soft, indicating it had been made many days prior and kept in the fridge under plastic wrap. I informed reception of this but no replacement was provided. Happy hour cocktails were out of a tap, over sweet and pretty disgusting. Dinner was pretty good, not overly complicated but well executed dishes. Unfortunately the TV screen near the bar and restaurant was on the whole time, playing the rugby at high volume. Totally destroying the atmosphere and private conversations. All staff were polite and friendly which was a big plus. The room was clean however the carpets need to be replaced as badly stained. Pillows were overly soft and the replacements I asked for were too thick and firm (maybe some people like these).

Writing Dear Warren, Thank you for taking the time to share your feedback. I’m genuinely sorry that your stay with us didn’t live up to your expectations, especially as you were celebrating your 34th wedding anniversary. I can understand your disappointment. You had hoped for a little extra recognition for such a special occasion, and it’s unfortunate that we missed the opportunity to make it more memorable. I’m also sorry about the cheese platter, particularly that nothing was done to put things right when you raised the issue with our team. Your comments about the cocktails, the loud television, the stained carpets and the pillows are also disappointing to read. These details matter, and I appreciate you taking the time to point them out. While I’m glad you found our team friendly and enjoyed your dinner, I know this doesn’t make up for the aspects of your stay that fell short. Warren, we should have done better, and I’m sorry we didn’t give you and your wife the experience you were hoping for. Thank you for your honest feedback; it gives us a chance to learn and improve. Kind regards, Gurjant Singh Assistant Manager Mövenpick Queenstown

Customer review rating 2.0/5

Cheuk H. N. Couples - Confirmed reviews ALL

Location is OK Restaurants food is nice. Room services is bad, the room was partially cleaned, partial refilled, partially tidied. Bed light is blinking. Electricity of the room was out all of sudden. The staff and duty manager are nice.

Customer review rating 1.5/5

Subramanian S. Families - Confirmed reviews ALL

very old property, price is high compare to other properties

Customer review rating 4.5/5

Rosemary L. Couples - Confirmed reviews ALL

Just a wee thought. I know it was new for the chocolate hour but maybe have the chocolates on ice as with where they were being served it was quite warm

Dear Rosemary, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your experience with us. We also appreciate your suggestion regarding Chocolate Hour and will share it with the team for consideration. Thank you for your continued support as an ALL member. We look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 0.5/5

Roopkishor S. Couples - Confirmed reviews ALL

The room is moldy and didn't have justify the money

Customer review rating 4.0/5

Michael I. Couples - Confirmed reviews ALL

Easy, no hassles accommodation. Decent walk into Queenstown, but awesome views from the room (mountain view).

Dear Michael, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had a comfortable stay and enjoyed the wonderful mountain views. Your feedback means a lot to our team, and we hope to welcome you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 4.5/5

Rube J. J. Families - Confirmed reviews ALL

Overall experience was great. Comfortable rooms and the view was amazing. Sauna was so relaxing. We have stayed couple of times before but yet to try the swming pool.

Dear Rube, Thank you for your lovely feedback and for choosing to stay with us again. We’re delighted you enjoyed the comfortable room, stunning views and relaxing sauna. It’s also great to hear that our team made a positive impression during your late-night arrival, and we’ll make sure your kind words are shared with the team. We appreciate your note about the carpet and will pass this on for attention. We look forward to welcoming you back again, and hopefully you’ll get a chance to enjoy the pool next time! Kind Regards, Gurjant Singh Assistant Manager

Customer review rating 5.0/5

Mua'au F. A. S. W. A. Solo - Confirmed reviews ALL

Enjoyed the food and the hospitality from staff

Dear W., Thank you for taking the time to share your lovely feedback. It is wonderful to know that the bar team made your experience even more special. I will definitely share your kind words with our team member. Thank you again for your kind support. We look forward to welcoming you back to Mövenpick Queenstown. Warm regards, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 2.0/5

Matt B. Families - Confirmed reviews ALL

The views were amazing, and while not being in town, the resort was reasonably close to the town centre, the resort it obviously dated, and unfortunately a few experiences detracted from our stay. Firstly house keeping, while late did come to our room at ~5PM on the 25th, however we had no service on the 26th which was disappointing. Wifi was very average (almost harkening back to dial up speeds of the 90’s). The sheets were a bit scratchy, not terrible, but noticeable. The parking was overbooked, and we had to park on the street on our final night (mentioned to the reception staff on the evening of the 26th, who said they would take it off our charge, but it was still there on checkout on the 27th). For the most part the staff were all lovely, it was just a shame these events detracted from our stay.

Customer review rating 4.5/5

Mathew B. Couples - Confirmed reviews ALL

Enjoyed the hotel location and facilities. Room was comfortable and clean and overall service was very good. The staff who worked is the bar and restaurant were awesome. Would love to see the hotel upgraded as the decor felt outdated.

Dear Mathew, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your stay and especially appreciate your kind words about our team. I will definitely share your kind words with the team. We look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 3.5/5

Allanagh O. Families - Confirmed reviews ALL

Pro's: Staff are lovely especially the bar staff, hot tubs are hot and catch the evening sun, views are stunning. Cons: the hill is a brutal walk, hotel is very tired and loud- zero sound proofing and close doors banging will wake you up, pool is not heated, the TV's can only be connected to with a Samsung phone so free to air only. Opportunities: a courtesy bus, balcony was 'open' but clearly not serviced as it was not clean or set up for drinks, a games room or area for younger guests (pool table, air hockey, foozeball, board games, bean bags...) update TV's for casting

Dear Allanagh, Thank you for taking the time to share such detailed feedback. I’m glad you enjoyed the stunning views, hot tubs and, most importantly, the warmth of our team. Kat and Marty will be especially pleased to hear your kind words. I’m sorry that several aspects of your stay fell short, particularly the delayed check-in, housekeeping, room setup, noise and breakfast. These are important points, and your comments have been shared with the relevant teams for review. We also appreciate your suggestions around transport, family facilities and in-room technology, which are helpful as we look at ways to improve. Thank you again for your honest feedback, and I’m sorry we didn’t provide the experience you were hoping for. Kind Regards, Gurjant Singh Assistant Manager

Customer review rating 4.0/5

Hendarto K. Families - Confirmed reviews ALL

N/C

Dear Hendarto K., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you had a comfortable stay. Your feedback is greatly appreciated by our team. We look forward to welcoming you back to Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 5.0/5

Paul E. Couples - Confirmed reviews ALL

Following a flight delay, we had to seek accommodation for one night and Mercure came to the rescue. They were very accommodating and made our stay a nice one.

Dear Paul, Thank you for taking the time to share your feedback following your stay with us. We are delighted that our team could make your unexpected stay a positive experience during a difficult travel day. I will definitely share your kind words with the team. We look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 0.5/5

Maheshi D. S. Friends - Confirmed reviews ALL

I stayed at your hotel with my family in September 2023, and we had a great experience. Reservation number: MHTSDTHW Dates of stay: Sep 26–28, 2023 ( Booked under my husband’s name, who also a all Accor gold member) Because that stay was so good, I recommended your hotel to one of our close family friends. As an All Accor Gold member, I’ve stayed at many Accor hotels and they have always been excellent. Based on my past experience, I booked a room for my friend as a gift for his 10th wedding anniversary. This time, we booked two rooms. Both rooms were the same, and we stayed right next to my friend’s room. We were also not impressed. My friend clearly expressed how unhappy he was, because the issues ruined their 10th wedding anniversary getaway. On top of the room problems, there were no bottled water in their room. Only my room had water. When we called room service, we were told to “get town water,” which clearly meant using water from the bathroom tap. This is not acceptable service. We were not asking for free water at the very least, bottled water should be in the fridge, or if a guest requests water, it should be delivered properly, not with instructions to use tap water. The bathroom exhaust wasn’t working, the room smelled, and the rooms looked very run down. The “upgrade” they were given was in the furthest corner of the hotel wing, and the lake view was only a partial view. It didn’t feel like a real upgrade at all, and it would have been better not to call it an upgrade. This situation affected my reputation, spoiled their anniversary trip, and left me genuinely unhappy. I didn’t expect this level of service from a hotel chain like yours.

Customer review rating 4.5/5

Sanjaya D. Families - Confirmed reviews ALL

Comfortable stay. Away from the busy city centre. Nice loaction with great views. Fantastic service from the staff.

Dear Sanjaya, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your stay. Your kind words mean a lot to us, and I will definitely share them with the team. We look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 5.0/5

Daniela G. Families - Confirmed reviews ALL

Two nights in interconnecting rooms for a family of 6

Dear Daniela, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that your family had such a great stay. Thank you also for your kind words about our team member at the bar. I will definitely share your feedback with the team. We look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Customer review rating 5.0/5

Deborah B. Couples - Confirmed reviews ALL

The stay on the 21st was really lovely we were given an upgrade which we so appreciated. The lake view was just delightful. We had a gorgeous meal at your restaurant. All the staff were so friendly and helpful which made our night so much more enjoyable. I would certainly recommend to friends and family.

Dear Deborah, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had such a lovely experience and that our team helped make your stay so enjoyable. Your kind words mean a lot to us, and I will definitely share them with the team. We look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Other web-users rate our hotel

  • 626 reviews 7/10 Location
  • 1,263 reviews 7.4/10 Room
  • 877 reviews 8/10 Service
  • 38 reviews 3.8/10 WiFi
  • 339 reviews 5.2/10 Cleanliness
  • 271 reviews 6.3/10 Breakfast
  • 246 reviews 5.2/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Queenstown Hotels