Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,449 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,449 reviews

Customer review rating 2.5/5

Emma V. G. Business - Confirmed reviews ALL

Had to call at 10pm asking to be changed rooms. Was on a work trip and located right next to the elevator that was going up and down every minute or so. Wouldn't have been an issue but the lift was extremely loud it made the stay unpleasant till I changed rooms.

Hi Emma, Thank you for taking the time to share your feedback following your recent stay. I’m sorry to hear that you needed to change rooms due to noise from the elevator. We do restrict the operation of this elevator before 9am and after 9pm, as we understand the impact it can have on nearby rooms. Unfortunately, it appears it was still being used after 9pm during your stay, and I sincerely apologise for the disturbance this caused. I will be reminding our team of the importance of monitoring this more closely after hours, and I have also noted your preference on your profile so that, should you choose to stay with us again, you are not allocated a room near the elevator. Thank you again for your feedback. We truly appreciate it and I hope to have the opportunity to provide you with a much more comfortable and enjoyable stay in the future. Marty Lamont General Manager

Customer review rating 1.5/5

Leanne R. Friends - Confirmed reviews ALL

Beautiful views but that is all I can say about it. Food terrible as in Breakfast and room service. Would give it 4. 1/2 out of 10

Dear Leanne, Thank you for your feedback. We're glad you enjoyed the beautiful views, but we're truly sorry to hear that your experience with breakfast and room service did not meet expectations. That’s certainly not the standard we aim to provide. We appreciate you bringing this to our attention and will be sharing your comments so our F&B team can address these concerns. We hope you'll consider giving us another opportunity in the future to provide you with a much better overall experience. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Adam M. Solo - Confirmed reviews ALL

First thing i did when i arrived early before check in was register my car for parking. Then next day had a letter on my cars windscreen saying i hadn't. So again i went and said i wanted to register my car for overnight parking. And in the morning for the second time i had a letter saying I hadn't registered my vehicle even though I had paid the fee of $15 which should be free anyway because I'm paying for a room. Every where else I stayed in South Island came with free parking

Dear Adam, Thank you for your feedback. We’re really sorry to hear about the frustration you experienced with the parking registration during your stay. That certainly isn’t the smooth welcome we want for our guests — especially after you had already taken the time to register your vehicle. It sounds like there may have been a system or communication error, and we completely understand how receiving multiple notices would be both confusing and frustrating — particularly after paying the $15 overnight fee. While our parking policy and fees are outlined at the time of booking, we recognise that many properties do include parking in their room rates, and we appreciate your perspective. Your comments are valuable and help us review how clearly we communicate this information. We truly appreciate you staying with us and hope we’ll have the opportunity to provide you with a much smoother experience in the future. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 3.0/5

Michal K. &. B. K. Couples - Confirmed reviews ALL

Room average to below average; breakfast below average

Dear Michal K. &. B. K., Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the room and breakfast. A 4-star standard is something we take seriously, and your comments have been shared with our team so we can review and improve. We appreciate you taking the time to let us know and hope to have the opportunity to offer you a better experience in the future. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Jennifer G. Couples - Confirmed reviews ALL

We absolutely loved our stay. From the location with breathtaking views of the lake and mountains, to the friendly and helpful staff, to the daily room cleans, I highly recommend staying at the Mecure in Queenstown.

Dear Jennifer, Thank you so much for your wonderful review! We’re delighted to hear that you loved your stay at Mercure Queenstown and enjoyed the breathtaking lake and mountain views. It’s especially lovely to know our team made you feel welcome and that you appreciated the daily room servicing. Your recommendation truly means a lot to us, and we hope to welcome you back again for another memorable stay in Queenstown. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Other web-users rate our hotel

  • 725 reviews 7.6/10 Location
  • 1,481 reviews 7.8/10 Room
  • 1,019 reviews 8.2/10 Service
  • 37 reviews 4/10 WiFi
  • 389 reviews 5.8/10 Cleanliness
  • 339 reviews 4.4/10 Amenities
  • 309 reviews 6.3/10 Breakfast
  • 282 reviews 5.8/10 Value

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