Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,374 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,374 reviews

Customer review rating 5.0/5

Kah N. Families - Confirmed reviews ALL

the settings are a bit dated but this does not affect the overall stay at all. very well worth.

Hello Kah, Thank you for your lovely feedback. We’re pleased to hear you found your stay well worth it and enjoyed your overall experience with us. We appreciate your comments regarding the settings of the hotel, and we’re glad this did not take away from your stay. Thank you again for choosing to stay with us, and we hope to welcome you back to Queenstown again soon. Kind Regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Customer review rating 4.5/5

David W. Couples - Confirmed reviews ALL

Great location and views for amazing. Staff were so friendly and helpful. Only issue we had was some of the large tour groups were very noisy when moving early in the mornings. We were woken early each day by the talking (very loudly) in the hall outside our room. Something out of your control but it was a little frustrating.

Dear David, Thank you for your lovely feedback and for staying with us at Mercure Queenstown Resort. We’re so pleased to hear you enjoyed the location, views, and especially the friendly service from our team. Your kind comments will be shared with the staff. We also appreciate your understanding regarding the noise from tour groups in the early mornings, and we’re sorry this impacted your rest during your stay. Thank you again, and we hope to welcome you back again soon. Warm regards, Gurjant Singh Assistant Manager

Customer review rating 5.0/5

Thomas M. Solo - Confirmed reviews ALL

Amazing place to stay with truly outstanding service. The entire team was fantastic thanks to Alex for lighter A heartfelt mention to Ms. Eva at reception: her kindness and professionalism made my stay especially memorable. She delivered phenomenal service throughout. I will definitely be returning to this beautiful place.

Dear Thomas, Thank you so much for your wonderful review. We’re delighted to hear that you had such an outstanding stay with us. Your kind words about myself & Eva mean a lot, and we are thrilled to know that we made your experience memorable. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

R D. J. Solo - Confirmed reviews ALL

Arrived late in the day, tired after walking the Milford Track. Front counter excellent, advice happy and helpful perfect. Room was great, went down for dinner about 7.30 and was told no room but to sit at the bar, the last thing I wanted was noise and crowds, offered a conference room by my self, thought this was strange. Ordered a drink asked about any local gins and I asked to describe what and where it was from. Told by bar staff don't know, don't drink gin so I took a gamble yes it was great still don't know anything about it. Look over the edge to the dinning room and there was several tables empty and asked again if I could have one of those a simple request and was told no. At this stage I asked for a taxi to go into town and all of a sudden a table was made available, I was tired and hungry so I stayed by this stage the food was ok but I was made to feel to rush and finish and get out so maybe I should have gone into town.

Dear R.D. J., Thanks for taking the time to share your experience with us. We’re really glad to hear our front desk team made a positive first impression after what must have been a long day on the Milford Track, and that you were happy with your room. That said, your dining experience clearly fell short, and I’m sorry for the frustration this caused. Being told there was no availability, only to later be offered a table, isn’t the kind of consistency or communication we expect from our team. I also understand how disappointing it must have been to feel rushed when you were simply looking to relax and enjoy your evening. Your comments about the bar service are equally important. Our team should be able to confidently speak about our local offerings, especially when guests are interested in trying something new, and we’ll be addressing this with our staff. We truly appreciate your feedback as it highlights areas we need to improve. If you’re open to it, we’D. love the chance to provide you with a much better experience next time. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Simon T. Business - Confirmed reviews ALL

Water pressure of poor and please open the gym at 6

Hi Simon, Thank you for your great feedback and for rating your stay with us—it's much appreciated. We’re pleased to hear you enjoyed your time overall. I’ve shared your comments regarding the water pressure with our maintenance team so we can continue to improve the experience for our guests. In terms of the gym hours, we do understand the appeal of an earlier start. At present, the opening time is set to ensure minimal disturbance to nearby guest rooms, but we appreciate you taking the time to share your suggestion. We hope to welcome you back again soon for another enjoyable stay. Warm Regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Other web-users rate our hotel

  • 686 reviews 7.4/10 Location
  • 1,407 reviews 7.7/10 Room
  • 979 reviews 8.1/10 Service
  • 39 reviews 3.7/10 WiFi
  • 372 reviews 5.8/10 Cleanliness
  • 291 reviews 6.6/10 Breakfast
  • 278 reviews 5.9/10 Value

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