Mercure Queenstown Resort 4 stars

Name: Mercure Queenstown Resort
Address: QUEENSTOWN, 9300, NEW ZEALAND
Telephone: (+64)3/4426600
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 8,818 reviews

ALLSAFE approved hotel

Our priority is to maintain a safe environment for our guests. In line with current Government requirements, we request that guests over 12 years are fully vaccinated if you wish to access the hotel spaces including Rises Restaurant, Lounge Bar, South Eatery Restaurant, swimming pool, gym and sauna facilities, guest will need to present the My Vaccine Pass on arrival. Please note face coverings are required in all indoor settings (except during spa treatments, when dining and for children under 12 years)

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+ 20 Services

Mercure Queenstown Resort

Hotel for travellers looking for local and authentic experiences

The Mercure Queenstown team welcomes you to our very special location with exceptional views over the Lake and Mountains combined with excellent hotel services and facilities.

Mr Prasheel CHURI, Hotel Manager

Situated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range. Our resort offers 148 guest rooms with either spectacular Lake or relaxing Garden views. For an adventure packed holiday or a relaxing sojourn, Mercure Queenstown Resort can provide you with a perfect base to explore all the wonderful activities and places to discover. Hotel facilities include a seasonal swimming pool, spa pools, sauna, gymnasium and a sports storage room.

Mercure Queenstown Resort is the ideal base for families, groups and couples seeking a relaxed retreat in New Zealand's adventure capital. A 5-minute drive will see you exploring Queenstown's vibrant dining and retail precinct, before heading on to some of the best-loved local ski resorts, including Coronet Peak.

Explore nearby Queenstown Gardens, Queenstown city center, and Skyline Gondola and luge.

Hotel extras

Atrium views and superb cuisine at South Eatery Restaurant
Coffee, snacks, and beverages at the Lounge Bar
Three meeting rooms with natural light and views
24-hour reception and free, on-site car park
ALLSAFE Certification

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300 queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Check-in from 14h00

Check out up to 11h00

SAINSBURY RD: HIGHWAY 6 QUEENSTOWN
SAINSBURY ROAD: HIGHWAY 8 QUEENSTOWN

By plane
QUEENSTOWN FRANKTON At 20km / 12 miles
By car
HIGHWAY 6 At 15km / 9.38 miles

GPS:-45.038529, 168.638685

Hotel services

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Wi-Fi
Breakfast
Bar
Meeting rooms

RISES

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English, American and Asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Our accommodation(s)

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

Max. number of persons: 4
Area: From 24 m² / 258 sq ft
Views: Garden View, Pool side *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Bathroom products
Direct dial telephone

Garden View room with King-size bed

Accessible room

Max. number of persons: 3
Area: From 24 m² / 258 sq ft
Views: Garden View, Pool side *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone
Bathrobe

Lake View Room with 2 Queen-size beds

Max. number of persons: 4
Area: From 28 m² / 301 sq ft
Views: Bay view, Mountain view, Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone
Bathrobe

Lake View Room with King-size bed

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: Bay view, Mountain view, Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone
Bathrobe

Superior Lake View Room with 2 Queen-size beds

Max. number of persons: 4
Area: From 28 m² / 301 sq ft
Views: Lake View, Bay view, Mountain view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone
Bathrobe

Superior Lake View Room with King-size bed

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: Bay view, Mountain view, Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone
Bathrobe

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 129 m²
Maximum capacity: 90 people
Maximum banquet capacity: 70 people

Find out more

Mandy Families - 17/01/2022 Confirmed reviews ALL

It was very nice

Dear Jianqeng, Thank you kindly for taking the time to leave such a positive review regarding your time with us, it is much appreciated. I hope you will give us the opportunity to welcome you back in the future! Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Greg B. Families - 16/01/2022 Confirmed reviews ALL

Both keys didn’t work the room key and then the pool key. Sheets were stained.

Dear Greg, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Evelyn Couples - 16/01/2022 Confirmed reviews ALL

was welcomed by the young man on the desk and felt like we were coming home. he was so welcoming

Dear Evelyn, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your room cleaning was not up to standard; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I will surely pass this to our Executive Housekeeper. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Terrible housekeeping

Farhan Families - 16/01/2022 Confirmed reviews ALL

Housekeeping didn't actually clean the room properly at all. There were big dead moths at the start of our stay and they were still there at the end

Dear Farhan, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your room cleaning was not up to standard; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I will share this with our Executive Housekeeper. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Given the name "resort", it was not a good stay

Anonymous Families - 15/01/2022 Confirmed reviews ALL

We booked for four people and was given a room that was very small for four. Bathroom was too small too. Also we had to ask for stocks such as shampoo, tea bags, milk etc. which could have been avoided by the staff. Only positive thing was the floor staff who showed positive attitude all the time.

As stated, great location

Beccy Families - 15/01/2022 Confirmed reviews ALL

Good short walk into town, great view across the lake

Amazing honeymoon stay

Anonymous Couples - 15/01/2022 Confirmed reviews ALL

This was our first time staying at Mercure Queenstown. We had an amazing experience. We were lucky to get our room upgraded and staff brought us a congratulations card and beautiful plate of treats saying "Happy Honeymoon". We loved the buffet breakfast and the free parking!

Dear Siniece, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Fantastic location (high view of the lake), awesome staff

Aj &. S. Families - 15/01/2022 Confirmed reviews ALL

Everytime we head down to Queenstown, we always love our stay at Mercure Queenstown, feels like home down south.

Dear S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Great location..amazing views of remarkable.

R.c. Families - 15/01/2022 Confirmed reviews ALL

Well suited for our family of 4 visit...kids loved pool and parents the spa...room v comfy and spacious.staff v friendly and helpful.

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Great for families

Amber Families - 15/01/2022 Confirmed reviews ALL

We enjoyed our stay, rooms were nice and clean and beds were comfortable. Kids loved it. Breakfast was good

Great Visit

Lauretta E. Couples - 14/01/2022 Confirmed reviews ALL

From the time we walked in the door we were made to feel very welcome. Our room had been upgraded to a Lake view with breakfast included. and A car park had been reserved for us this was first class service and the first time in my 10 years of membership that it's happened. Thank you so much.

Dear Lauretta, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Great service and excellent location

Karankumar G. Families - 14/01/2022 Confirmed reviews ALL

I was there for 4 nights and it was an incredible experience with them. The staff is really really co-operative and polite. The service was really appreciable and swimming pool location is just extra-ordinary.overall I would like to say that, mercure resort is one of the best resort in queenstown. Thank you very much

Dear Karan, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

well priced

Wendy J. Families - 14/01/2022 Confirmed reviews ALL

Had to have a pool for our grandson so this fitted perfectly at a reasonable price and away from the mad centre of Queenstown.

Dear Wendy, Thank you kindly for taking the time to leave such a positive review regarding your time with us, it is much appreciated. I hope you will give us the opportunity to welcome you back in the future! Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

A good stay

Donna F. Couples - 13/01/2022 Confirmed reviews ALL

My partner and I escaped Auckland to breathe. The intensity of the lockdown was suffocating. I have never stayed at this particular Accor Hotel before. It was pleasant. The staff were wonderful. Welcoming, friendly. The room. One chair in the room. It needs 2. I asked for a chair and it never showed. It was ok.

Relaxing stay with good service

Jonny C. Families - 12/01/2022 Confirmed reviews ALL

Stayed three comfortable nights and upgraded to lakefront room, which was definitely worth it - exceptional views! Very professional and friendly staff.

Dear Jonathan , We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience regarding our exceptional views and the professionalism of our staff. I`m glad to know you enjoyed your room upgrade and I will find out who in specific is rostered on that day the you went for breakfast and give him a tap on the back. We hope your next visit will be as pleasant as the previous one. Sincerely, Renaliza Rillera-Rimando Assistant Manager The Mercure Queenstown Resort

good stay

Stephen E. Families - 12/01/2022 Confirmed reviews ALL

lovely pool and staff

Dear Stephen , We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience regarding the service of our staff and our pool area. I`m so glad you enjoyed the outdoor pool . Perfect for this time of the year I would say. We hope your next visit will be as pleasant as the previous one. Sincerely, Renaliza Rillera-Rimando Assistant Manager The Mercure Queenstown Resort

Well located, nice room.

Kaye Families - 12/01/2022 Confirmed reviews ALL

Close to town but out of the hustle and bustle. Enjoyed the stay

Dear Kaye, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

nice

Tiffany Solo - 11/01/2022 Confirmed reviews ALL

Although the resort is located a bit out of Queenstown centre, it's a nice walk to town with great views. I paid for an early check-in but waited for 2 hours for the room to be ready, but the receptionist was super friendly and welcoming and waived my early check-in fee, which was a really nice gesture. They also upgraded my room to one with lakeview. The room itself was comfy and I like that the windows can be opened for the breeze to come in from the lake. The pool was rather small and one of the jacuzzis wasn't working. There was a pool bar that afternoon which was quite nice. The bar area looks good and breakfast was pretty average though reasonably priced. Overall had a very nice experience (especially all the staff) and some aspects exceeded my expectation

Dear Tiffany , Thank you kindly for taking the time to leave such a positive review regarding your time with us, it is much appreciated. I hope you will give us the opportunity to welcome you back in the future! Sincerely, Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Friendly Staff, great location

Merania Families - 11/01/2022 Confirmed reviews ALL

The staff were all amazing especially the young Fijian lady working at the restaurant.She made our trip that much better with great customer service and good humor.

Dear Merania T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurjant Singh Assistant Manager The Mercure Queenstown Resort

Another good stay

frasan2014 19/11/2021 TripAdvisor review

Always enjoy returning to this property. Great views from lakeview rooms. Clean and comfortable rooms , .Close but not to close to town so very quiet. Staff are always very friendly and helpful. Good free parking.

Dear frasan2014, Thank you for your wonderful 5 star review. It was such a pleasure to welcome you back to the hotel and look after you during your time in Queenstown. So pleased to hear that you were able to soak up the views and relax. We appreciate your kind comments towards our team members and look forward to your next visit at the Mercure Queenstown Resort. Kind regards Tegan

Our most recent 20 reviews

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