Description
Hotel extras
-
Uninterrupted views from South Eatery Restaurant and Lake view rooms
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Coffee, snacks, and beverages at the Lounge Bar
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Three meeting rooms with natural light and views
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24-hour reception and free, on-site car park
Our accommodation(s)
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Room
Garden View Room with 2 Double beds
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 2 x Double bed(s)
- Views: Garden View or Pool side
Room
Garden View room with King-size bed
- 3 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s)
- Views: Garden View or Pool side
- Accessible room
Room
Lake View Room with 2 Queen-size beds
- 4 pers. max
- 28 m² / 301 sq ft
- Bedding 2 x Queen size bed(s)
- Views: Bay view or Mountain view or Lake View
Room
Lake View Room with King-size bed
- 3 pers. max
- 28 m² / 301 sq ft
- Bedding 1 x King size bed(s)
- Views: Bay view or Mountain view or Lake View
Room
Superior Lake View Room with 2 Queen-size beds
- 4 pers. max
- 28 m² / 301 sq ft
- Bedding 2 x Queen size bed(s)
- Views: Lake View or Bay view or Mountain view
Room
Superior Lake View Room with King-size bed
- 3 pers. max
- 28 m² / 301 sq ft
- Bedding 1 x King size bed(s)
- Views: Bay view or Mountain view or Lake View
Room
Garden View room with King-size bed
- 3 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s)
- Views: Garden View or Pool side
- Accessible room
Hotel location
Mercure Queenstown Resort
21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand
GPS:-45.038529, 168.638685
Access and transport
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HIGHWAY 6
Highway exit
Access: 15 km / 9.38 mi
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LAKE WAKATIPU
Tourist attraction
Access: 2 km / 1.25 mi
QUEENSTOWN MEMORIAL HALL
Entertainment/theatre district
Access: 3 km / 1.88 mi
QUEENSTOWN PARK
Botanical gardens
Access: 3 km / 1.86 mi
WHARF CASINO
Casino
Access: 3 km / 1.88 mi
QUEENSTOWN READINGS CINEMA
Cinema district
Access: 3 km / 1.88 mi
ARROWTOWN GOLDMINING VILLAGE
Historic monument
Access: 20 km / 12.43 mi
ARROWTOWN MUSEUM
Museums
Access: 20 km / 12.43 mi
CORONET PEAK
Ski area
Access: 20 km / 12.5 mi
CENTRAL OTAGO WINERIES
Other attractions
Access: 35 km / 21.75 mi 25 min drive
CROMWELL RACETRACK
Racetrack
Access: 59 km / 36.88 mi
GLENORCHY GATEWAY TO WILDERNESS
Tourist attraction
Access: 59 km / 36.88 mi
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LAKE WAKATIPU
Lake
Access: 3 km / 1.86 mi 15 min walk / 3 min drive
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Shuttle
Shuttle scheduled
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QUEENSTOWN
Shopping centre/mall
Access: 1.8 km / 1.12 mi 20 min walk / 5 min drive
QUEENSTOWN
Shopping centre/mall
Access: 3 km / 1.88 mi
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
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RISES
Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English and American selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.
SOUTH EATERY
South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.
LOUNGE BAR
A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.
Breakfast
Enjoy breakfast with the sunrise over the Remarkables in Rises Restaurant. Featuring full cooked and continental buffet selections.
Pool
Fitness center
With the best views from any Gym in Queenstown you will enjoy a great workout from 7.00am - 10.00pm.
Meetings & Events
- Number of Meeting Room
- 3
- Surface of the largest room
- 129 m² / 423 sq ft
- Maximum seats capacity
- 90
- Maximum capacity for banquets
- 70
Weddings
Your wedding at Mercure Queenstown Resort will be unforgettable, unique and truly memorable. A superb venue with fantastic views, service and your own personal wedding co-coordinator.
Our guest reviews
Definitely family-friendly hotel if you want to hear kids screaming in the room next door past midnight

TripAdvisor rating 2.0/5
Jussi V TripAdvisor review
Hi 961jussiv, Thanks for taking the time to leave such a detailed review. I’m very sorry to hear that your stay was disrupted by noise. It’s always disappointing when a guest’s experience is negatively affected, especially due to the actions of other guests. Our team is trained to respond promptly to any complaints, particularly concerning room disturbances or noise during the evening. I do hope you gave us the opportunity to assist at the time, though I couldn’t find any record of a report being made. Your feedback on your dining experience is greatly appreciated and has been shared with the team. I will be following up with our kitchen staff regarding the delay with your room service, as this certainly falls short of the standard we strive to maintain. Please accept my sincere apologies for the inconvenience this caused during your stay. I am glad that you gave us another chance and enjoyed the meal in the restaurant. If you’d like to discuss any of these matters further, I’d be more than happy to speak with you directly. Once again, I’m sorry your visit wasn’t as comfortable as it should have been. We aim for every guest to enjoy a restful night and a positive experience, and I regret that we didn’t deliver that for you on this occasion Kind regards, Marty Lamont General Manager
Hotel in beautiful location with a good breakfast. Excellent service.

TripAdvisor rating 5.0/5
0i7 TripAdvisor review
Good, if you want to pay double of what's due

TripAdvisor rating 1.0/5
viniciussL3277CJ Families - TripAdvisor review
Hi Vinicius, I am sorry that your stay was impacted by the issues on arrival and departure with your credit card. I understand that your concerns have now been addressed by the team. I am told only one charge was made after having investigated this with Eftpos NZ. Please let me know if you still disagree If you still have any concerns with your stay or your billing, feel free to reach out to myself directly and we can discuss. Thank you for your feedback and my apologies again for any inconvenience. Thanks, Marty Lamont General Manager
Disappointed

TripAdvisor rating 2.0/5
Ian J TripAdvisor review
Dear bopnbell, Thank you for your feedback, I am very sorry to hear that your stay with us didn’t meet your exceptions. Your concerns regarding the mold in the shower have been noted, please rest assured this is not our usual standard. I can see that you stayed in Room 330, which I will personally inspect with our Executive Housekeeper to ensure any issues are addressed promptly. Regarding the shower-over-bath set up, I’ve added preference notes on your profile to ensure we can allocate a room with a standalone shower if you do choose to stay with us again. We appreciate you bringing these issues to our attention, and I hope we have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Sincerely, Marty Lamont General Manager Mercure Queenstown Resort
Outdated room and notreflecting even half of the photo
Customer review rating 1.0/5
H Couples - Confirmed reviews ALL
Hi Zhefu, Thank you for taking the time to fill out the post-stay satisfaction survey. I sincerely apologise that you did not enjoy your stay with us, and found your room to be below the standard you expected. After reading your feedback, I followed up your comments with our Executive Housekeeping Manager in relation to the items in your room not matching the description. After further investigation, I can confirm that this room should not have been allocated without the correct furniture. I understand it was your complimentary night stay with your Accor Plus membership. In lieu of your experience, I would like to offer you an additional complimentary night stay with us in the form of a gift voucher. Please let me know if this gesture would be appreciated, and I will organise the voucher for you immediately I really appreciate your feedback, and I am sorry that you were allocated a room that did not have the correct furniture in it. Thanks, Marty Lamont General Manager
In partnership with TripAdvisor
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