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Mercure Queenstown Resort 4 stars

Customer review rating 4.3/5 7,233 reviews
Mercure Queenstown Resort
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+ 26 Services
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24m²
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Accessible room

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28m²
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28m²
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 28m²

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,233 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,783 reviews

I felt completely at home.

Customer review rating 4.3/5

Jennifer D. Friends - 21/02/2020 Confirmed reviews ALL

The staff, service, food, was faultless. I loved being at the Mercure.

Dear Jennifer D., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us. Sincerely, Benny Madden Assistant Manager

Amazing view

Customer review rating 4.3/5

Jacqui J. Friends - 20/02/2020 Confirmed reviews ALL

Thoroughly enjoyed our first trip to Queenstown and our stay at Mercure Queenstown - will definitely return.

Dear Jacqui, Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay with us at the Mercure Queenstown Resort. We hope to see you again very soon. Warm regards, Benny Madden Assistant Manager

hospitable and helpful staff

Customer review rating 4.3/5

Catherine M. Friends - 20/02/2020 Confirmed reviews ALL

The room was comfortable and the housekeeping was very good. The staff at the front desk, the bar and the restaurant were excellent, helpful and welcoming. One of your greatest assets is the high standard of personnel at every level. My room had a fantastic view of the lake. I enjoyed the fact that I could open the windows in my room if I wished, and that when I closed the windows there was an air conditioner that I could control so as to have the room temperature as I wished. I slept well because there was no noise from adjoining bedrooms. The bathroom was well appointed and clean. I loved the area around the pool and I used the spa to relax in the warm bubbly water. I liked the gym too. If I had more time I would have used the sauna. The food at the bar and in the restaurant was delicious and I thought the pricing was quite reasonable. I would recommend the Mercure Queenstown Resort to anyone.

Dear Catherine M., Thank you for taking the time to give us a review. It is always a pleasure to receive positive feedback. We hope you enjoy the rest of your travels and hopefully see you again here soon! Kind regards, Benny Madden Assistant Manager

Comfortable rooms

Customer review rating 4.3/5

Nicole W. Friends - 20/02/2020 Confirmed reviews ALL

Overall very good. Bessy is your greatest asset. So kind and attentive and She remembered everyone drink orders. She definitely made us want to sit by the bar and spend money at your resort rather than heading to town ! (I was there for the Queenstown Quilting Retreat)

Dear Nicole W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team and pass on your comments to Bessy directly. We are glad you enjoyed the retreat and hope to see you again soon! Sincerely, Benny Madden Assistant Manager

Great service

Customer review rating 4.3/5

Rita B. Friends - 20/02/2020 Confirmed reviews ALL

Quilting group staff were great especially girl in dining room and the girl who provided us with coffee during our sessions Great service Breakfast staff were extremely helpful and provided service Front desk also

Dear Rida B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Satisfactory stay

Customer review rating 4.3/5

T. Solo - 19/02/2020 Confirmed reviews ALL

Fantastic view. Fantastic room. Hotel food (room server below par) TV channels inadequate for 4 star hotel. Overall good

Dear Heath, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Benny Madden Assistant Manager

Comfortable stay

Customer review rating 4.3/5

Brett Business - 19/02/2020 Confirmed reviews ALL

Great stay, comfy room. Only issue is there was no desk in the room which isn't ideal for business travellers.

Dear Brett, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Benny Madden Assistant Manager

Brilliant views, staff and food

Customer review rating 4.3/5

Catherine Friends - 19/02/2020 Confirmed reviews ALL

Everything was excellent including my room with a wonderful view. Food was delicious but what was best of all was how friendly, accommodating and efficient the staff were. Especially Bessie the food manager, but all were great.

Dear Catherine J., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I'll be sure to pass your comments onto our amazing Bessy! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager

Enjoyed it

Customer review rating 4.3/5

Marie M. Friends - 18/02/2020 Confirmed reviews ALL

All the staff were very friendly and helpful. The rooms were great . The view was extraordinary,

Dear Marie M., Thank you for your review of our amazing view! We also agree on how great it is waking up to the beautiful lake! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager

Pleasant stay with amazing views.

Customer review rating 4.3/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Room was nice and clean and had an amazing view of the lake and mountains. We really enjoyed using the pool and sauna. Staff were friendly.

Dear Charissa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

A little out town local bus didn’t drop off near hotel

Customer review rating 4.3/5

Penelope F. Friends - 18/02/2020 Confirmed reviews ALL

Was there on a quilting retreat looked after us well.

Dear Penelope, Thank you for the great review of our hotel! We are glad that you enjoyed your retreat! We look forward to hosting you again next year! Sincerely, Benny Madden Assistant Manager

Great View from our room Free parking was great especially disability one

Customer review rating 4.3/5

Winifred D. L. Couples - 18/02/2020 Confirmed reviews ALL

We only stayed one night but were pleased to be up graded to room with excellent view of lake etc. The room was very comfortable and dining was enjoyable. We would certainly stay in hotel again.

Dear Winifred Diane Mary Thank you for taking the time to give us a great review. We are glad that you enjoyed your time with us here at The Mercure Queenstown Resort . We look forward to seeing you again soon. Sincerely, Benny Madden Assistant Manager

Pleasant stay

Customer review rating 4.3/5

Nicole Friends - 18/02/2020 Confirmed reviews ALL

The staff are very friendly and accommodating. Bessy was fantastic and is a huge asset to the Accor Group. Nothing was ever too much trouble for her. Views from the Mercure are amazing which makes up for the distance from the town centre. All in all, a most enjoyable experience staying at the Mercure Queenstown.

Dear Nicole, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I'll be sure to pass on your compliments of Bessy! . We hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Great staff

Customer review rating 4.3/5

Cameron S. Solo - 17/02/2020 Confirmed reviews ALL

From checkin to check out I was met with friendly very helpful people thank you

Dear Cameron S., We are delighted to hear that you enjoyed your stay at Mercure Queenstown Resort. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

great stay

Customer review rating 4.3/5

Megan Couples - 17/02/2020 Confirmed reviews ALL

absolutely love staying at the mercure hayley was so lovely and helpful with the stay

Dear Megan S., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for taking the time to note how friendly the staff were during your stay. Kind words like yours help to encourage our team to maintain this high level of service. Note that it was our pleasure to take care of you during your stay and we hope to see you soon again at the hotel. Sincerely, Helene Joly Assistant Manager

Staff very helpful

Customer review rating 4.3/5

Anonymous Families - 17/02/2020 Confirmed reviews ALL

Good. Bar menu could have a few more dishes., but generally good.

Dear Simon B., Thanks for providing feedback on your stay. As the bar menu is a smaller version of the main menu we do have 15 amazing options on there, however I will pass your feedback onto our food and beverage department. Thank you again for sharing your experience, and we hope to see you again.. Sincerely, Benny Madden Assistant Manager

nice

Customer review rating 4.3/5

Paul Friends - 16/02/2020 Confirmed reviews ALL

staff friendly,helpfull,very late cleaning room

Dear Paul C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback about our staff. We are also sorry we weren't able to get to your room as early as you wished. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager

Beautiful location. Friendly staff.

Customer review rating 4.3/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

The resort wasn't overcrowded which was good. The rooms were clean, didn't smell musty and overlooked the lake, which we loved. The staff were very helpful with all our requests and even left me a little treat in the room, on my birthday. Sweet gesture that made my day! Thank you staff at Mercure, Queenstown. My children's 'little requests' were responded to cheerfully by the staff, as well. So, overall a great experience and I have already recommended the place to friends and colleagues. The only change would be, if possible, to make it interesting and change the breakfast menu every 2 days or so.

Dear Apollo G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team.I will also pass on your feedback to our kitchen in regards to the breakfast menu! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager

Well located

Customer review rating 4.3/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

Our room been upgraded from garden view to the lake view which is very awesome.

Dear Hereina Astuti H., Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Helene Joly Assistant Manager
Customer review rating 4.3/5

Y. L. Solo - 15/02/2020 Confirmed reviews ALL

Customer service needs to improve!!!! Room service can be forgot for almost two hours which was very disappointed.

Dear L. Y., Thank you very much for taking the time to complete our survey, please accept my sincerest apologies that the service you received did not meet your expectations. I agree without your comment regarding room service and I will make sure to follow up with the appropriate team members to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua MItchell Assistant Manager
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