Mercure Queenstown Resort 4 stars

Customer review rating 4.3/5 7,201 reviews
Mercure Queenstown Resort
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Contact email

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :   HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :   HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Accessible room

Garden View room with King-size bed

  • Max. number of persons: 3
  • Area: From 24
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View Room with King-size bed - Newly Refurbished

  • Max. number of persons: 2
  • Area: From 28

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,201 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,781 reviews

Friendly staff

Customer review rating 4.3/5

Sam H. Friends - 14/02/2020 Confirmed reviews ALL

Staff at check-in, the bar and restaurant were friendly and provided prompt service. Room was nice and we'll presented

Dear Sam H., Thank you again for sharing your experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Good stay

Customer review rating 4.3/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

I am only inclined to write this review to thank Yohann who checked us in. After 36 hours on a flight from the UK with a 1 year old, carrying a LOT of luggage, Yohann couldnt have been more helpful, he helped with our luggage and when our travel cot hadnt been set up he personally went to get it and put it up for us. Mercure are very lucky to have him working for them

Dear Daniel J., Thank you for sharing your experience at the Mercure Queenstown Resort. It is a real pleasure to receive your kind words to our Front Office staff member Yohann. I will definitly share your comments with him and with our team. I am sure that this great feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for taking the time to leave a comment, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Assistant Manager

An oasis on the outskirts of Queenstown

Customer review rating 4.3/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Very enjoyable stay. Staff very helpful, both with local knowledge and tours. Evening meal was really worth it both for the view and the food. Bedroom a little dated but clean and had all required for a comfortable stay.

Dear Stephen & Jean R., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thankyou for taking the time to fill out our survey and leave such kind words. I will definitely be passing on your comments to our team. The dated bathrooms you touched on is something we are very eager to resolve during our big refurbishment plans for 2020! We hope to welcome you back in the future so you can experience the new amenities. I'm glad you appreciated our stunning views of Lake Wakatipu, we are genuinely so lucky to be situated in such beautiful location! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager

Amazing view

Customer review rating 4.3/5

John W. Couples - 13/02/2020 Confirmed reviews ALL

The Lakeview room was out of this world. All staff were extremely helpful and super friendly. Overall this stay was a highlight of our visit to NZ

Dear John W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Comments like these are held in very high regard, especially when they come from Silver members such as yourself, so thank you for taking the time to leave such kind words. I will make sure to pass your comments on to our team, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager

Good stay

Customer review rating 4.3/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

Facilities in the hotel was excellent. Happy with all the support from the staff.

Dear Anup G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will pass your comments on to our staff, sincere thanks for taking the time to fill out our survey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager

Great views

Customer review rating 4.3/5

Yash Families - 12/02/2020 Confirmed reviews ALL

The one thing that strikes us when we think of this hotel is the remarkable views from our room and the restaurant. I think all rooms may have some view of the lake and the mountains. The staff were friendly and service was quick. Bessie from the restaurant during dinner was exceptional with her personality and helpful hints about what to do when in Queenstown. We strongly recommend this hotel. A bit of a walk to the main town but this could be a good thing after a huge meal.

Dear Yashwant, Comments such as these from Gold members like yourself are amazing, thank you so much for taking the time to fill out our survey. I will make sure to let Bessy know you loved her service! We are very lucky to have such a genuine and hard working restaurant supervisor in her. I'm glad to hear you enjoyed the view from your lakeside room, I agree the views are amazing! We are incredibly fortunate to have such an ideal position within a place as beautiful as Queenstown. It is our hope that you will give us the opportunity to welcome you back in the future sir, thank you again for choosing to stay with the Mercure Queenstown Resort. Sincerely, Joshua Mitchell Assistant Manager

Great place to stay.

Customer review rating 4.3/5

Robert Friends - 12/02/2020 Confirmed reviews ALL

This was the second time we have stayed at Mecure Queenstown and although a little out of town the Hotel is an excellent place to stay. The staff are friendly and professional and are only to pleased to attend to your needs.

Dear Robert, I can't express enough how excellent it is to receive such kind words about our team and the hotel from a Gold member such as yourself. It was an absolute pleasure having you return to stay with us, and we hope to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

Great location. Great stay.

Customer review rating 4.3/5

Marzena Z. Solo - 12/02/2020 Confirmed reviews ALL

All positive, even long black was perfect at the bar.

Dear Marzena, Thank you so much for taking the time to leave such a positive review of our property. As a fellow coffee lover I can appreciate your kind words about our barista so I will be sure to let them know. I hope the Mercure Queenstown Resort team have the opportunity to welcome you back in the future, and that the remainder of your travels were safe and enjoyable! Sincerely, Joshua Mitchell Assistant Manager

meh

Customer review rating 4.3/5

B Business - 11/02/2020 Confirmed reviews ALL

room service was absolutely terrible soggy wet salad with dried halloumi didn't ring to complain because I felt bad for how busy they were, the waitress turned up to my door sweating from racing around. I felt bad for her. Ice cream was melted by the time it got to my room. The only reason I got room service was because the restaurant was fully booked and I didn't have a car to go elsewhere. very disappointed in this part of my stay, but I did love the whittakers haha

Dear Bennjamin Matthews, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I will be passing your feedback onto our Food and Beverage department to help better assist them in the future. Sincerely, Benny Madden Assistant Manager

Stunning view, great location.

Customer review rating 4.3/5

Irina Families - 11/02/2020 Confirmed reviews ALL

We stayed for 3 nights with breakfast included. Very happy , amazing view, friendly helpful staff. Easy parking.

Dear Iryna P., We very much appreciate your comments regarding your stay with us at the Mercure Queenstown Resort. Happy to hear you were able to enjoy our amazing views over the lake and you took advantage of our free parking! We look forward to seeing you again soon, Sincerely, Benny Madden Assistant Manager

Nice quiet location with spectacular views

Customer review rating 4.3/5

Christopher N. Couples - 11/02/2020 Confirmed reviews ALL

Quiet location with spectacular views just outside the busy town area. Bathroom door was inadequate, didn’t close properly and had a hole as a handle. Also door to corridor had too big a gap underneath and let noise through. Staff were very good.

Dear Christopher, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Benny Madden Assistant Manager

Super friendly staff and great views!

Customer review rating 4.3/5

Robert H. Couples - 11/02/2020 Confirmed reviews ALL

Lovely comfy room, very helpful and friendly staff. Great facilities, but food a little expensive for what it was.

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Sincerely thank you for taking the time to leave such a positive review. We have a refurbishment planned for 2020 so we hope to welcome you back in the future to even better facilities and an even more comfortable room! Thank you again sir, I will make sure to pass your comments on to our team. Sincerely, Joshua Mitchell Assistant Manager

Perfect location in Queenstown; loved the view of the mountains and lake from our room.

Customer review rating 4.3/5

Anonymous Friends - 11/02/2020 Confirmed reviews ALL

Wonderful hotel; staff were more than accommodating through our 3 day stay. Room was perfect!

Dear Paige, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Very comfortable king size room with an amazing view!

Customer review rating 4.3/5

Tania C. Couples - 10/02/2020 Confirmed reviews ALL

It was a very pleasant stay. Our room was very comfortable with a fantastic lake view, the staff was friendly and our check-in and check-out were very quick and easy.

Dear Tania Mara C., It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager

Average stay

Customer review rating 4.3/5

Lisa M. Couples - 10/02/2020 Confirmed reviews ALL

The service I received on the phone when booking this accommodation was excellent. The gentleman on the phone was very helpful & great to deal with. Told him we were travelling up for the night as we were getting married the night prior and wanting a bit of time. I specifically asked for a room with a view of the lake. We were also told we could have early check in. When we arrived at 1:50 the room was not ready. So we had to leave and come back. When I said I wanted a room with a view I was not expecting to be on the very bottom floor looking at over grown grass & trees!!! This was really disappointing considering the price we paid for the room!!! Who pays just under $300 to look at long grass??? When the gentlemen who booked us in, really sold it to me when he said we’d be treated like VIP given the circumstances as we were having a wee mini honeymoon!!! The room was nice. But the view was crap! If I had of known all I had to look at was long grass and overgrown trees I honestly would of saved my money and stayed elsewhere! Also for future people staying perhaps give them the heads up about the wifi. Paying $298 for the room I expected there would automatically be wifi & wouldn’t have to wait till 10 at night to be able for use it. If I had of known I needed to be Accor member I would have signed up prior. Perhaps inform future guests of this.

Dear Lisa, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are disappointed to hear that you did not find the view to be enjoyable and would have been more than happy to rectify this during your stay if we had been made aware of your complaint. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager

good stay and friendly staff

Customer review rating 4.3/5

Gerald Couples - 09/02/2020 Confirmed reviews ALL

Was able to check in early with the assistance of Charlotte. Great view and very friendly staff.

Dear Gerald B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with Charlotte. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager

Great stay

Customer review rating 4.3/5

Brett S. Couples - 09/02/2020 Confirmed reviews ALL

Helpful staff, really appreciated the room upgrade on our second stay, lake views outstanding Probably our favourite stay whilst in New Zealand

Dear James & Julie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager
Customer review rating 4.3/5

Carolyn Friends - 09/02/2020 Confirmed reviews ALL

We got an upgrade and the staff were very informative.

Dear Carolyn, Thanks for your feedback, Great to hear you enjoyed the upgrade! We look forward to seeing you again soon! Kind regards, Benny Madden Assistant Manager

Excellent staff, helpful, friendly and very professional

Customer review rating 4.3/5

Chris M. Couples - 09/02/2020 Confirmed reviews ALL

A very pleasant hotel with friendly, helpful staff. The food we had was excellent and the dining facilities comfortable and well appointed. The hotel was a little out of the centre of Queenstown but still very well placed. A thoroughly enjoyable stay.

Dear Robertson & Christine, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager

Clean and comfortable but noisy

Customer review rating 4.3/5

Anonymous Friends - 08/02/2020 Confirmed reviews ALL

The hotel is a bit tired in the room I had. The connecting doors create noise issues. The breakfast is ordinary and poor quality coffee and cereal. More fresh pieces of fruit and Bircher muesli would help

Dear Maryanne M., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will be passing your feedback over to our kitchen staff to help make improvements with your suggestions Sincerely, Benny Madden Assistant Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in queenstown