Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,466 reviews

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Mercure Queenstown Resort - Image 1
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Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,466 reviews

TripAdvisor Rating  4.0/5  1,931 reviews

Customer review rating 5.0/5

Guanqiu H. Solo - Confirmed reviews ALL

Excellent service

Dear Guanqiu H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our excellent service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Lisa C. Couples - Confirmed reviews ALL

Greeted with a warm, friendly smile, it set the tone for our 4 night stay. All staff were pleasant and lovely to deal with. Nothing was too much trouble. The restaurant and bar meals were all delicious. Our room was clean and tidy, and what a view we had overlooking Lake Whakatipu!

Dear Lisa, Thank you so much for your wonderful and detailed review following your stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed the quiet location, stunning views over Lake Whakatipu, and that your four-night stay was made special by the warm and friendly service from our team. It is especially rewarding to know that the first welcome set the tone for your entire visit. Your kind recognition of our team members — Raven, Alex, Sam, Mary, and our bar team member — is sincerely appreciated. We will be sure to share your lovely comments with them, as feedback like yours is a great source of motivation and pride for our staff. We’re also pleased you enjoyed the restaurant and bar offerings, as well as the cleanliness and comfort of your room. Thank you for choosing to stay with us and for your loyalty as an ALL Accor Classic member. It truly was a pleasure to host you, and we look forward to welcoming you back for another memorable stay in Queenstown. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Sharon H. Solo - Confirmed reviews ALL

Lovely hotel great position overlooking the lake

Dear Sharon H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful location overlooking the lake. We look forward to welcoming you back in the future. Best regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Gabriela L. V. Couples - Confirmed reviews ALL

Overall we had a fair stay at this hotel. It wasn't as new/modern as depicted in pictures, but it had a great view to the lake and jacuzzis next to the pool. The reason why it was not an excellent experience is due to the older feeling of the hotel and that the buffet breakfast included could improve in taste since most NZ hotels offer about the same menu, but the restaurant faces the lake and it has several amenities. Price is not bad for the area, but we were expecting more quality items in our stay (better rooms, more modern, better breakfast).

Dear Gabriela L. V., Thank you for sharing your feedback regarding your recent stay at Mercure Queenstown Resort. We are pleased to hear that you enjoyed the stunning views of the mountains and the lake, as well as the amenities we offer, including the jacuzzis by the pool. However, I regret to learn that the overall experience did not meet your expectations in terms of the hotel's modernity and the quality of the buffet breakfast. Your comments regarding the ambiance and dining options will be taken into consideration as we continuously strive to enhance our guests' experiences. We appreciate your input regarding the breakfast menu, as we aim to provide a selection that delights all our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 2.0/5

Vivek R. Couples - Confirmed reviews ALL

It was honestly disappointing. The hotel is described as a four star property, but it did not meet that standard. Very few amenities were provided, aside from a single shower cap, which was not even replenished. I have stayed at several two to three star hotels that offered far more amenities. I noticed slippers on the housekeeping cart and assumed these were only provided to certain guests rather than all guests, which was unclear. Additionally, the fifteen dollar parking fee for guests felt excessive given that the location was relatively far from most attractions. While the room itself was in good condition and well presented, I would still strongly recommend reducing the star rating to avoid misleading future guests.

Dear Vivek R., Thank you for taking the time to share your feedback regarding your recent stay with us. I regret to learn that your experience did not meet your expectations, particularly concerning the amenities provided. While we strive to maintain a standard that reflects our rating, your observations about the offerings are duly noted. We aim to provide a comfortable and welcoming environment for all our guests. Regarding the slippers, they are indeed part of specific room categories, and I apologize for any confusion this may have caused. As for the parking fee, this charge helps us maintain our facilities and ensure a secure environment for all vehicles. We appreciate your comments and will take them into consideration as we continuously evaluate our services. Thank you once again for your review and we hope to offer you a better experience in the future. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

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Other web-users rate our hotel

  • 725 reviews 7.6/10 Location
  • 1,496 reviews 7.8/10 Room
  • 1,044 reviews 8.4/10 Service
  • 31 reviews 4.2/10 WiFi
  • 380 reviews 5.8/10 Cleanliness
  • 318 reviews 6.3/10 Breakfast
  • 285 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.