Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,790 reviews

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Queenstown Resort

Sainsbury Road, Fernhill, Private Bag 50071
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,790 reviews

TripAdvisor Rating  4.0/5  1,887 reviews

quality hotel in good location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

welcoming and friendly staff and good quality in the dining room

Dear Nicholas R., Thank you very much for your loyalty and your time for sharing the amazing feedback to us. Your amazing words reflect perfectly what we as a team are trying to ensure; the ability for every guest visiting the resort to 'escape the everyday destination and gives us the privilege to look after over and over again. We appreciate you highlighting on our friendly and helpful team as they do put extensive effort into ensuring every guest is made to feel special. Hoping to welcoming you again. Kindest Regards, Sana khan Assistant Manager

Very accommodating

Customer review rating 4.5/5

Nick B. Solo - Confirmed reviews ALL

I stayed with the Mercure Queenstown either side of a hike I did in th emountains there. Al staff were genuinely very friendly and very accommodating to my requests, whether it was for a cab, a late checkout, bag storage or directions. I really enjoyed th estay and the rooms which had amazing views over the lake. Thank you.

Dear Nicholas B., I do thank you for noting your experience as it allows us to continue to adjust our operations to ensure we are moving in the best direction. It is an incredibly unique time and it is our guest and team members who make this place special so your feedback is much appreciated. I also thank you for highlighting our staff were trying their best. It is the feedback of our valued member that encourages us to go beyond and take care even better with the help of thoughtful staff . We appreciate you highlighting on our friendly and helpful team as they do put extensive effort into ensuring every guest is made to feel special Hoping to welcoming you again! Kindest Regards, Sana khan Assistant Manager

Peaceful stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel was quiet and peaceful.

Dear Johny V., Thank you very much for bringing out your valuable time to tell us about your experience at the Mercure Queenstown Resort. I am glad you enjoyed your stay with us and I hope to make your stay as pleasant as this time. Hoping to welcoming you back again in your next visit in this area. Kindest Regards, Sana Khan Assistant Manager

Lake view room is good, garden view is not so good

Customer review rating 3.0/5

Miranda Families - Confirmed reviews ALL

抽气扇太dirty。中文前台服务太贴心

Dear Miranda H., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I hope to welcoming you back once again. Kindest Regards, Sana Khan

Ok.

Customer review rating 2.5/5

Chris M. Families - Confirmed reviews ALL

We stayed in room 403 the noise from the lift is terrible.

Dear Chris m., I sincerely thank you for bringing out your valuable time to tell us about your experience at the Mercure Queenstown Resort. I apologize for the shortcoming you had to experience during your stay with us. Please allow me to express my sincerest apologies. Let me assure you that we at Mercure Queenstown Resort take such complaints with the utmost sincerity and responsibility. We regret that we fall short to meet your expectations this time, where Mercure Queenstown Resort is renowned for turning moments into memories. We understand the need of renovation in one of our lift and we are looking forward to do one in near future. I sincerely thank you again for noting your experience with us as it allows us to continue to adjust our operations to ensure we are moving into the best direction. It would be a great pity for us if you didn't return, we hope you give us the opportunity to serve you better in the future. Kindest Regards, Sana Khan Assistant Manager

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Other web-users rate our hotel

  • 480 reviews 7.4/10 Location
  • 1,441 reviews 7.7/10 Room
  • 1,294 reviews 8.5/10 Service
  • 15 reviews 5.6/10 WiFi
  • 430 reviews 4.5/10 Food
  • 415 reviews 5.7/10 Cleanliness
  • 335 reviews 7.1/10 Breakfast
  • 234 reviews 6.1/10 Value

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