Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,738 reviews

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Mercure Queenstown Resort - Image 1
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Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,738 reviews

TripAdvisor Rating  4.0/5  1,914 reviews

Decent stay but missing a few amenities

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Overall the stay was ok. Location was good and the view from the restaurant is stunning. Some of the amenities were lacking though. There were no facial tissues or body lotion. Also the fact that the pool was nt heated was a bit odd.

Dear Poras, Thank you for choosing the Mercure Queenstown Resort and for sharing your feedback with us. We’re pleased to hear you enjoyed our location and the stunning views from the restaurant. We sincerely apologise for the inconvenience regarding the missing amenities. While we do provide facial tissues and body lotion, it seems there may have been an oversight during your stay. We will be sure to inform our housekeeping team to ensure this does not happen again. Your comments regarding the pool temperature have also been noted, and we appreciate your suggestion for improvement. We hope to have the opportunity to welcome you back in the future for an enhanced experience. Kind regards, Mercure Queenstown Resort Reservations Agent

Great comfortable stay

Customer review rating 5.0/5

Wendy G. Families - Confirmed reviews ALL

The stay was cosy and comfortable. The location was just perfect with plenty of parking. The staff were very hospitable and friendly. Loved it.

Dear Pradalina, Thank you so much for your glowing review of your stay at the Mercure Queenstown Resort! We're thrilled to hear that you enjoyed the stunning views and comfortable accommodations during your visit. Providing exceptional facilities and memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your recommendation and look forward to welcoming you back for another unforgettable stay. Kind regards, The Mercure Queenstown Team

nice view

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

was only one night so was not in the room for long

Dear Claire, Thank you for choosing the Mercure Queenstown Resort and for sharing your feedback with us. We're pleased to hear that you enjoyed the beautiful view during your stay, even though it was a brief visit. We appreciate your suggestion regarding a shuttle bus to town. Feedback like yours helps us to continuously improve the services we offer to our guests. We hope that on your next visit you’ll have the chance to stay longer and enjoy more of what we have to offer. Kind regards, Mercure Queenstown Resort Reservations Agent

Very good customer service

Customer review rating 5.0/5

Amy W. Families - Confirmed reviews ALL

Very good experience

Dear Amy, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Mercure Queenstown and that our team made it special for you. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another fantastic stay in the future. Best regards, The Mercure Queenstown Team

Stunning views of lake and snow capped mountains.

Customer review rating 4.0/5

Cheryl W. Couples - Confirmed reviews ALL

Room was very clean and tidy, bathroom was modern. Bed was on the firm side, only one lounge chair, (plenty of room for a second one). Main downside, the air con struggled to heat the room, had to keep it running high speed on 28 c and had to keep the curtains closed to keep the cold out, which blocked the spectacular views. Could update to LED lights in lieu of the old florescent tubes along the window. Staff very friendly and helpful.

Dear Cheryl, Thank you for staying at the Mercure Queenstown Resort and for sharing your detailed feedback with us. We’re thrilled that you enjoyed the stunning views and found the room clean and modern, as well as our team friendly and helpful. We appreciate your comments regarding the air conditioning and bed comfort. We will certainly review these areas and consider your suggestion to add another lounge chair, as well as upgrading the lighting. Your input is valuable as it helps us enhance the experience for our guests. We hope to welcome you back for an even more comfortable stay in the future. Kind regards, Mercure Queenstown Resort Reservations Agent

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Other web-users rate our hotel

  • 687 reviews 7.7/10 Location
  • 1,606 reviews 8/10 Room
  • 1,176 reviews 8.5/10 Service
  • 22 reviews 4.4/10 WiFi
  • 408 reviews 6.5/10 Cleanliness
  • 353 reviews 6.4/10 Breakfast
  • 264 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.