Mercure Queenstown Resort

Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 1,945 reviews

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Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Queenstown Resort

Sainsbury Road, Fernhill, Private Bag 50071
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,945 reviews

TripAdvisor Rating  4.0/5  1,871 reviews

Fantastic stay, incredible rooms and the best hotel staff i have ever experienced

Customer review rating 5.0/5

Mark, K. A. M. Families - Confirmed reviews ALL

Separate email to the General Manager of thanks

Great lake and mountain views from restaurant. Super comfy bed. Bathroom old and tired looking, making it appear dirty.

Customer review rating 3.0/5

Ros Couples - Confirmed reviews ALL

Staff were great and friendly, restaurant views great, bed was comfortable, but bathroom was old and worn, gave a feeling of not being clean. Carpets in room were almost worn through. Overpriced for room condition.

Great location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Three night stay. Lake View room. Though very short staffed all staff very helpful and friendly Menu great disappointment. Feel this should have been made clear at time of booking. Original booking on Accor app but had reason to speak to hotel on two occasions and mentioned the restaurant and delicious meal had in the past. This was the opportunity hotel had to notify of limited menu

Remarkable views!

Customer review rating 4.5/5

Milad Families - Confirmed reviews ALL

Comfy beds, great staff and remarkable views!

Dear Milad A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurjant Singh Assistant Manager The Mercure Queenstown Resort


Customer review rating 3.5/5

B J. F. Couples - Confirmed reviews ALL

No problem. But next year I may have an E V Car. Will you have Charging by then ?

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Other web-users rate our hotel

  • 507 reviews 8.2/10 Location
  • 1,431 reviews 7.8/10 Room
  • 1,335 reviews 8.6/10 Service
  • 17 reviews 4.9/10 WiFi
  • 421 reviews 4.3/10 Food
  • 407 reviews 6.1/10 Cleanliness
  • 347 reviews 7/10 Breakfast
  • 181 reviews 8/10 Wellness Area

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