Description
Hotel extras
-
Uninterrupted views from South Eatery Restaurant and Lake view rooms
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Coffee, snacks, and beverages at the Lounge Bar
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Three meeting rooms with natural light and views
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24-hour reception and free, on-site car park
Our accommodation(s)
Page 1 out of 3, Room 1 : Garden View Room with 2 Double beds , Room 2 : Garden View room with King-size bed
Room
Garden View Room with 2 Double beds
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 2 x Double bed(s)
- Views: Garden View or Pool side
Room
Garden View room with King-size bed
- 3 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s)
- Views: Garden View or Pool side
- Accessible room
Room
Garden View room with King-size bed
- 3 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s)
- Views: Garden View or Pool side
- Accessible room
Hotel location
Mercure Queenstown Resort
21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand
GPS:-45.038529, 168.638685
Access and transport
Page out of
LAKE WAKATIPU
Tourist attraction
Access: 2 km / 1.25 mi
QUEENSTOWN MEMORIAL HALL
Entertainment/theatre district
Access: 3 km / 1.88 mi
QUEENSTOWN PARK
Botanical gardens
Access: 3 km / 1.86 mi
WHARF CASINO
Casino
Access: 3 km / 1.88 mi
QUEENSTOWN READINGS CINEMA
Cinema district
Access: 3 km / 1.88 mi
ARROWTOWN GOLDMINING VILLAGE
Historic monument
Access: 20 km / 12.43 mi
ARROWTOWN MUSEUM
Museums
Access: 20 km / 12.43 mi
CORONET PEAK
Ski area
Access: 20 km / 12.5 mi
CENTRAL OTAGO WINERIES
Other attractions
Access: 35 km / 21.75 mi 25 min drive
CROMWELL RACETRACK
Racetrack
Access: 59 km / 36.88 mi
GLENORCHY GATEWAY TO WILDERNESS
Tourist attraction
Access: 59 km / 36.88 mi
Page out of
LAKE WAKATIPU
Lake
Access: 3 km / 1.86 mi 15 min walk / 3 min drive
-
Shuttle
Shuttle scheduled
Page out of
QUEENSTOWN
Shopping centre/mall
Access: 1.8 km / 1.12 mi 20 min walk / 5 min drive
QUEENSTOWN
Shopping centre/mall
Access: 3 km / 1.88 mi
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
LOUNGE BAR
A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.
Breakfast
Enjoy breakfast with the sunrise over the Remarkables in Rises Restaurant. Featuring full cooked and continental buffet selections.
Pool
Fitness center
With the best views from any Gym in Queenstown you will enjoy a great workout from 7.00am - 10.00pm.
Meetings & Events
- Number of Meeting Room
- 3
- Surface of the largest room
- 129 m² / 423 sq ft
- Maximum seats capacity
- 90
- Maximum capacity for banquets
- 70
Weddings
Your wedding at Mercure Queenstown Resort will be unforgettable, unique and truly memorable. A superb venue with fantastic views, service and your own personal wedding co-coordinator.
Our guest reviews
Definitely family-friendly hotel if you want to hear kids screaming in the room next door past midnight

TripAdvisor rating 2.0/5
Jussi V TripAdvisor review
Hi 961jussiv, Thanks for taking the time to leave such a detailed review. I’m very sorry to hear that your stay was disrupted by noise. It’s always disappointing when a guest’s experience is negatively affected, especially due to the actions of other guests. Our team is trained to respond promptly to any complaints, particularly concerning room disturbances or noise during the evening. I do hope you gave us the opportunity to assist at the time, though I couldn’t find any record of a report being made. Your feedback on your dining experience is greatly appreciated and has been shared with the team. I will be following up with our kitchen staff regarding the delay with your room service, as this certainly falls short of the standard we strive to maintain. Please accept my sincere apologies for the inconvenience this caused during your stay. I am glad that you gave us another chance and enjoyed the meal in the restaurant. If you’d like to discuss any of these matters further, I’d be more than happy to speak with you directly. Once again, I’m sorry your visit wasn’t as comfortable as it should have been. We aim for every guest to enjoy a restful night and a positive experience, and I regret that we didn’t deliver that for you on this occasion Kind regards, Marty Lamont General Manager
Hotel in beautiful location with a good breakfast. Excellent service.

TripAdvisor rating 5.0/5
0i7 TripAdvisor review
Customer review rating 4.5/5
Anders T. Couples - Confirmed reviews ALL
Dear Anders, Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel\'s stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them. Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit! Kind regards, Mercure Queenstown Resort Team Marty Lamont General manager Mercure Queenstown Resort
Good, if you want to pay double of what's due

TripAdvisor rating 1.0/5
viniciussL3277CJ Families - TripAdvisor review
Hi Vinicius, I am sorry that your stay was impacted by the issues on arrival and departure with your credit card. I understand that your concerns have now been addressed by the team. I am told only one charge was made after having investigated this with Eftpos NZ. Please let me know if you still disagree If you still have any concerns with your stay or your billing, feel free to reach out to myself directly and we can discuss. Thank you for your feedback and my apologies again for any inconvenience. Thanks, Marty Lamont General Manager
Disappointed

TripAdvisor rating 2.0/5
Ian J TripAdvisor review
Dear bopnbell, Thank you for your feedback, I am very sorry to hear that your stay with us didn’t meet your exceptions. Your concerns regarding the mold in the shower have been noted, please rest assured this is not our usual standard. I can see that you stayed in Room 330, which I will personally inspect with our Executive Housekeeper to ensure any issues are addressed promptly. Regarding the shower-over-bath set up, I’ve added preference notes on your profile to ensure we can allocate a room with a standalone shower if you do choose to stay with us again. We appreciate you bringing these issues to our attention, and I hope we have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Sincerely, Marty Lamont General Manager Mercure Queenstown Resort
In partnership with TripAdvisor
Web-users rating
Other web-users rate our hotel
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682 reviews
7.5/10
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8/10
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1,062 reviews
8.4/10
Service
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19 reviews
4.7/10
WiFi
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398 reviews
7/10
Food
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367 reviews
6.6/10
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329 reviews
6.2/10
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8.1/10
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287 reviews
8.5/10
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6.4/10
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125 reviews
7.2/10
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291 reviews
8.3/10
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8.7/10
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5 reviews
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8.2/10
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6.5/10
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7.6/10
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57 reviews
7.6/10
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53 reviews
8.7/10
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28 reviews
6.4/10
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18 reviews
6.6/10
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13 reviews
5.4/10
Breakfast
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8 reviews
6.2/10
Value
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6 reviews
7.3/10
Wellness Area
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15 reviews
7.6/10
Location
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41 reviews
7.4/10
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33 reviews
8.7/10
Service
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16 reviews
7/10
Cleanliness
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12 reviews
3.5/10
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6 reviews
5.9/10
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5 reviews
7.8/10
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