Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,509 reviews

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
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Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,509 reviews

TripAdvisor Rating  4.0/5  1,926 reviews

Definitely family-friendly hotel if you want to hear kids screaming in the room next door past midnight

TripAdvisor rating 2.0/5

Jussi V TripAdvisor review

The soundproofing is non-existent. I am writing this review at 11pm and hearing people talking in the room next to us. We were unable to get sleep before like 1am last night because there is a family with 2 kids staying next to us making noise all the time. It's not the best hotel experience when the last thing you remember and first thing you wake up to is screaming kids, banging on the walls, moving furniture and whatnot. We came all the way from Finland and paid a lot of money to stay in a 4 star hotel in Queenstown and you'd expect at the minimum to be able to sleep at 10pm. We ordered dinner into our room on the first night and it took over an hour to get it. Nothing wrong with that, we get it that sometimes the restaurant might be a bit busier. But when we finally did get the dinner in our room, it was cold. Waguy beef hamburger and a chicken hamburger cold. Ice cream which was part of the dessert was melted already when it arrived. Fries were soggy and worse than McDonald's takeaway fries when you get home. We did dine in the restaurant on the 2nd night and that was actually good. Gotta give points for that. Also the staff has been nice and friendly. We had to do some laundry because we've been traveling for 12 days already and we were happy to notice there's a guest laundry. Although it only took coins in cash as payment which was a bit odd and old-fashioned. Parking at the hotel is 15 dollars per day which I guess is alright since we're in Queenstown. We have booked 3 nights but we had to book the last night from another hotel because we actually wanted to sleep. If you want to sleep, don't book this hotel.

Hi 961jussiv, Thanks for taking the time to leave such a detailed review. I’m very sorry to hear that your stay was disrupted by noise. It’s always disappointing when a guest’s experience is negatively affected, especially due to the actions of other guests. Our team is trained to respond promptly to any complaints, particularly concerning room disturbances or noise during the evening. I do hope you gave us the opportunity to assist at the time, though I couldn’t find any record of a report being made. Your feedback on your dining experience is greatly appreciated and has been shared with the team. I will be following up with our kitchen staff regarding the delay with your room service, as this certainly falls short of the standard we strive to maintain. Please accept my sincere apologies for the inconvenience this caused during your stay. I am glad that you gave us another chance and enjoyed the meal in the restaurant. If you’d like to discuss any of these matters further, I’d be more than happy to speak with you directly. Once again, I’m sorry your visit wasn’t as comfortable as it should have been. We aim for every guest to enjoy a restful night and a positive experience, and I regret that we didn’t deliver that for you on this occasion Kind regards, Marty Lamont General Manager

Hotel in beautiful location with a good breakfast. Excellent service.

TripAdvisor rating 5.0/5

0i7 TripAdvisor review

Great location and view. Exceptional breakfasts. Staff were helpful and Brandon the Assistant Manager was helpful and flexible when we had to cancel a nights booking because of an accident. Some of the room cleaning was less good. plus it would be good to add a desk to the room.

Good, if you want to pay double of what's due

TripAdvisor rating 1.0/5

viniciussL3277CJ Families - TripAdvisor review

The hotel is ok, but we had quite few problems , especially in the check-out. When paying the bill, they alleged problems with my credit card. So I had to tap and swipe several times. In the end, it was charged twice. I payed the double I was supposed to pay. I contact them, but so far very poor response and no refund.

Hi Vinicius, I am sorry that your stay was impacted by the issues on arrival and departure with your credit card. I understand that your concerns have now been addressed by the team. I am told only one charge was made after having investigated this with Eftpos NZ. Please let me know if you still disagree If you still have any concerns with your stay or your billing, feel free to reach out to myself directly and we can discuss. Thank you for your feedback and my apologies again for any inconvenience. Thanks, Marty Lamont General Manager

Disappointed

TripAdvisor rating 2.0/5

Ian J TripAdvisor review

We were on a tour of the south island and stayed at this hotel as part of the (hotel included) deal. The room was ok and the facilities were very dated with mould in the bathroom and stepping up into the shower over the edge of the bath is dangerous. For a mercure….dissapointed.

Dear bopnbell, Thank you for your feedback, I am very sorry to hear that your stay with us didn’t meet your exceptions. Your concerns regarding the mold in the shower have been noted, please rest assured this is not our usual standard. I can see that you stayed in Room 330, which I will personally inspect with our Executive Housekeeper to ensure any issues are addressed promptly. Regarding the shower-over-bath set up, I’ve added preference notes on your profile to ensure we can allocate a room with a standalone shower if you do choose to stay with us again. We appreciate you bringing these issues to our attention, and I hope we have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Sincerely, Marty Lamont General Manager Mercure Queenstown Resort

Outdated room and notreflecting even half of the photo

Customer review rating 1.0/5

H Couples - Confirmed reviews ALL

The superior lake view room that I was given is on the ground floor with high bushes blocking 2/3 of the lake view, not superior at all. There is no lamp at all, the only light of the whole room is along the window which makes the room very dark at night as if I was living in a cave. Also there are just chairs instead of armchairs as per website photo, without any armrest at all so you don’t ever want to sit on them. Very poor experience with this hotel and will never come back

Hi Zhefu, Thank you for taking the time to fill out the post-stay satisfaction survey. I sincerely apologise that you did not enjoy your stay with us, and found your room to be below the standard you expected. After reading your feedback, I followed up your comments with our Executive Housekeeping Manager in relation to the items in your room not matching the description. After further investigation, I can confirm that this room should not have been allocated without the correct furniture. I understand it was your complimentary night stay with your Accor Plus membership. In lieu of your experience, I would like to offer you an additional complimentary night stay with us in the form of a gift voucher. Please let me know if this gesture would be appreciated, and I will organise the voucher for you immediately I really appreciate your feedback, and I am sorry that you were allocated a room that did not have the correct furniture in it. Thanks, Marty Lamont General Manager

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Other web-users rate our hotel

  • 681 reviews 7.4/10 Location
  • 1,493 reviews 8.1/10 Room
  • 1,058 reviews 8.4/10 Service
  • 20 reviews 4.3/10 WiFi
  • 397 reviews 6.9/10 Food
  • 366 reviews 6.6/10 Cleanliness
  • 329 reviews 6.1/10 Breakfast
  • 262 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.