Mercure Queenstown Resort 4 stars

Name: Mercure Queenstown Resort Hotel | Leisure Resort | ALL - ALL
Address: 21 Sainsbury Road, Fernhill, PO Box 156, QUEENSTOWN, 9300, NZ
Telephone: +6434426600
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,285 reviews

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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

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Mercure Queenstown Resort

Hotel for travellers looking for local and authentic experiences

Situated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range. Our resort offers 148 guest rooms with either spectacular Lake or relaxing Garden views.
For an adventure packed holiday or a relaxing sojourn, Mercure Queenstown Resort can provide you with a perfect base to explore all the wonderful activities and places to discover. Hotel facilities include a seasonal swimming pool, spa pools, sauna, gymnasium and a sports storage room.

Mercure Queenstown Resort is the ideal base for families, groups and couples seeking a relaxed retreat in New Zealand's adventure capital. A 5-minute drive will see you exploring Queenstown's vibrant dining and retail precinct, before heading on to some of the best-loved local ski resorts, including Coronet Peak.

Explore nearby Queenstown Gardens, Queenstown city center, and Skyline Gondola and luge.

The Mercure Queenstown team welcomes you to our very special location with exceptional views over the Lake and Mountains combined with excellent hotel services and facilities.

Marty Lamont, Hotel Management

Hotel extras

Uninterrupted views from South Eatery Restaurant and Lake view rooms
Coffee, snacks, and beverages at the Lounge Bar
Three meeting rooms with natural light and views
24-hour reception and paid on-site car park

Our accommodation(s)

Room

Garden View Room with 2 Double beds

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

See availabilities

Room

Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Superior Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Superior Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

See availabilities

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

+64 3 442 6600

+64 3 442 7354

HIGHWAY 6

Highway exit

Access: 15 km / 9.38 mi

LAKE WAKATIPU

Tourist attraction

Access: 2 km / 1.25 mi

QUEENSTOWN MEMORIAL HALL

Entertainment/theatre district

Access: 3 km / 1.88 mi

QUEENSTOWN PARK

Botanical gardens

Access: 3 km / 1.86 mi

WHARF CASINO

Casino

Access: 3 km / 1.88 mi

QUEENSTOWN READINGS CINEMA

Cinema district

Access: 3 km / 1.88 mi

ARROWTOWN MUSEUM

Museums

Access: 20 km / 12.43 mi

CORONET PEAK

Ski area

Access: 20 km / 12.5 mi

ARROWTOWN GOLDMINING VILLAGE

Historic monument

Access: 20 km / 12.43 mi

CENTRAL OTAGO WINERIES

Other attractions

Access: 35 km / 21.75 mi 25 min drive

CROMWELL RACETRACK

Racetrack

Access: 59 km / 36.88 mi

GLENORCHY GATEWAY TO WILDERNESS

Tourist attraction

Access: 59 km / 36.88 mi

LAKE WAKATIPU

Lake

Access: 3 km / 1.86 mi 15 min walk / 3 min drive

Shuttle

Shuttle scheduled

QUEENSTOWN

Shopping centre/mall

Access: 1.8 km / 1.12 mi 20 min walk / 5 min drive

QUEENSTOWN

Shopping centre/mall

Access: 3 km / 1.88 mi

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

RISES

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English and American selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 129 m² / 423 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 70

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 1,285 reviews

Melissa M. Couples - 7/6/2026 Confirmed reviews ALL

We had a wonderful stay at the Mercure in Queenstown. The room was comfortable and well-heated, which made it especially cozy during the cold evenings. The only downside was that the bathroom felt a little dated. Additionally, the shower had a curtain but no proper barrier to contain the water, which resulted in water spilling onto the bathroom floor after each use. Despite this minor inconvenience, we thoroughly enjoyed our stay.

Kia Ora Melissa, Thank you for taking the time to share your experience with us. We're delighted to hear you had a wonderful stay and found your room comfortable, warm, and cozy during the chilly Queenstown evenings. We also appreciate your constructive feedback regarding the bathroom and shower. We understand how important a functional and comfortable bathroom is to the overall guest experience, and your comments have been shared with our team as we continue to plan future improvements. Thank you again for choosing to stay with us. We hope to welcome you back for another enjoyable visit in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Colin S. Couples - 7/5/2026 Confirmed reviews ALL

Hello Colin, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed your stay and appreciated our location, offering a quieter setting just a short distance from the center of Queenstown. We also appreciate your comments regarding the bathroom size, breakfast, and parking. Your feedback is valuable and helps us identify areas where we can continue to improve the guest experience. Thank you again for your review, and we hope to have the opportunity to welcome you back to Mercure Queenstown Resort in the future. Kind regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Greg C. Business - 7/5/2026 Confirmed reviews ALL

Kia Ora Greg, Thank you for taking the time to share your feedback. We're delighted to hear that our team made such a positive impression and that you enjoyed your stay with us. Your kind words about our staff are greatly appreciated, and we'll be sure to pass them on. We're sorry to hear of your frustration with the pricing and parking. Our room rates are dynamic and can vary based on demand and availability, which can result in price changes over time. We also understand your disappointment regarding the parking fee, and we appreciate your honest feedback. Comments like yours are valuable and will be shared with our management team as we continue to review the overall guest experience. Thank you again for staying with us. We hope to have the opportunity to welcome you back to Queenstown in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Monica C. Couples - 7/3/2026 Confirmed reviews ALL

Kia Ora Monica, Thank you so much for your wonderful review! We're delighted to hear that our team helped make your stay so enjoyable. Providing friendly, accommodating service is something we take great pride in, so it's fantastic to know that everything from the early check-in and late check-out to the little extras like plates, cutlery, ice, and an ice scraper made a difference. We're also pleased you enjoyed the food in our bar and that your stay was comfortable from start to finish. Your kind words will be shared with our team—they'll be thrilled to know their efforts were appreciated. We truly appreciate your feedback and look forward to welcoming you back for another great stay soon! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Manutea E. Families - 7/2/2026 Confirmed reviews ALL

Hello Manutea, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a great experience and enjoyed the amazing views, along with the service provided by our team. Your kind comments are greatly appreciated and will be shared with our staff. Thank you once again for choosing to stay with us. We look forward to welcoming you back to the Mercure Queenstown Resort in the future. Kind regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Web-users rating

Other web-users rate our hotel

663 reviews 7.4/10 Location
1,345 reviews 7.4/10 Room
937 reviews 8.1/10 Service
38 reviews 3.8/10 WiFi
358 reviews 5.4/10 Cleanliness
285 reviews 6.6/10 Breakfast
271 reviews 5.8/10 Value

136 reviews 8/10 Location
295 reviews 7.5/10 Room
236 reviews 8.5/10 Service
5 reviews 1.7/10 WiFi
76 reviews 7.3/10 Breakfast
74 reviews 5.1/10 Cleanliness
55 reviews 4.3/10 Amenities
52 reviews 6.1/10 Value

107 reviews 7.4/10 Location
228 reviews 7.7/10 Room
174 reviews 8.7/10 Service
6 reviews 3/10 WiFi
77 reviews 7.7/10 Food
47 reviews 5.6/10 Cleanliness
46 reviews 6.1/10 Value
37 reviews 6/10 Breakfast

16 reviews 7.3/10 Location
29 reviews 6.9/10 Room
34 reviews 8.6/10 Service
11 reviews 7.3/10 Food
11 reviews 3.5/10 Vibe
10 reviews 5.7/10 Cleanliness

9 reviews 7.4/10 Location
39 reviews 6.6/10 Room
38 reviews 8.3/10 Service
13 reviews 6.4/10 Food
10 reviews 4.3/10 Amenities
8 reviews 5.2/10 Cleanliness
5 reviews 5.8/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Queenstown Resort, check-in is from 02:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Queenstown Resort regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What amenities are available for business travelers?

Free: become a member

When making a booking at this hotel:

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I can take advantage of the Members' rate
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