Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,279 reviews

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
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Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Room 1

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,279 reviews

Customer review rating 3.5/5

Benjie O. Families - Confirmed reviews ALL

Dear Benjie, Thank you for taking the time to share your feedback and for staying with us as an ALL Gold member. We're so pleased to hear that our team made such a positive impression, especially our manager at check-in. It's wonderful to know their warm welcome and helpful service helped make your family stay more enjoyable. We also appreciate your comments about the ALL App and the delay in having status points reflected. We understand how important this is for our loyal members, and your feedback is valuable. Thank you again for your kind words and helpful suggestions. We look forward to welcoming you and your family back to Mercure Queenstown Resort for another comfortable stay. Kind Regards Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Sanjay J. Families - Confirmed reviews ALL

Dear Sanjay, Thanks for taking the time to share your feedback following your family stay with us. We're pleased to know you enjoyed your overall visit, particularly the cleanliness, breakfast, WiFi, and a smooth check-out experience. We also appreciate your suggestions regarding offering rooms a little earlier when they're ready, we understand how much that can enhance the arrival experience, and we'll certainly keep this in mind whenever possible. We're sorry to hear about the low toilet cistern pressure in your room. Thank you for bringing this to our attention, as it helps us identify maintenance issues that need attention. We'll ensure our team investigates this promptly. We appreciate your support as an ALL Classic member and hope to welcome you and your family back to Mercure Queenstown Resort for an even better stay. kind regards Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Deepak G. Families - Confirmed reviews ALL

Dear Deepak, Thanks for taking the time to share such detailed feedback. We're delighted you enjoyed the amazing views and that our team, especially the bar staff, helped make your family stay memorable. We also appreciate your honest comments about the breakfast and cleanliness. We're sorry the breakfast selection became repetitive during your longer stay and that the bathroom cleanliness didn't meet your expectations. Your suggestions about offering more variety in the hot dishes and improving presentation have been shared with our team as we continue to improve the guest experience. Thank you again for staying with us and for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay in the future Kind Regards Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Dorothy M. C. Friends - Confirmed reviews ALL

Hello Dorothy, Thank you for taking the time to share your feedback following your stay with us. We're pleased to hear that you found our team to be friendly and helpful, it's wonderful to know this stood out during your visit. We also appreciate your comments regarding breakfast. We're sorry to hear that you found the selection limited. Guest feedback like yours is invaluable, and we will share your comments with our Food & Beverage team as we continue to review and improve our breakfast offering. We hope to have the opportunity to welcome you back to Mercure Queenstown Resort in the future. Kind regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Customer review rating 4.0/5

Hemant S. Families - Confirmed reviews ALL

Dear Hemant, Thank you for your lovely review. We're so pleased to hear you and your family had a comfortable stay and enjoyed everything our resort has to offer. It's wonderful to know our breakfast team and chefs made such a positive impression, even during the busy mornings. We'll be sure to share your kind words with them, as well as with our housekeeping team, who will be delighted to know their efforts were appreciated. We're grateful you chose to stay with us and are thrilled to hear you'll be returning to Queenstown. We look forward to welcoming you and your family back to Mercure Queenstown Resort for another enjoyable stay. Kind Regards Gurjant S. Assistant Manager Mercure Queenstown Resort

Other web-users rate our hotel

  • 662 reviews 7.3/10 Location
  • 1,329 reviews 7.3/10 Room
  • 921 reviews 8/10 Service
  • 38 reviews 3.8/10 WiFi
  • 362 reviews 5.2/10 Cleanliness
  • 279 reviews 6.6/10 Breakfast
  • 266 reviews 5.9/10 Value

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