Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,704 reviews

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Hotel location

Mercure Queenstown Resort

Sainsbury Road, Fernhill, Private Bag 50071
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,704 reviews

TripAdvisor Rating  4.0/5  1,897 reviews

Good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Excellent location


Customer review rating 5.0/5

Chung-mei C. Couples - Confirmed reviews ALL

great stay, parking available

Good stay

Customer review rating 3.5/5

Hester T. Couples - Confirmed reviews ALL

Comfortable clean and excellent staff

We had a good stay with good location to town and a fantastic view of the lake.

Customer review rating 3.5/5

Garth C. Couples - Confirmed reviews ALL

Overall, we enjoyed our stay at Mercure Queenstown. Good location to town and a great view of the lake. For the most part the service was good. Housekeeping for room 302 was great for our whole stay. The bar man a young Nepalese man was great. The waitresses in the restaurant were great. The food overall was good, especially the meat dishes. Unfortunately, the fish of the day was really ordinary with a tiny piece of fish with no flavour. A young Chinese lady checked us in at the front desk and she was exceptional with her service and information, she made us feel welcome. Unfortunately, she was the exception as the other two gentlemen and young lady on at the time were not welcoming at all. In fact you felt like you were a nuisance to them particularly the young lady. She wouldn't even acknowledge us in the morning or anything. We use the Accor group accommodation for most of our vacations around nz and that would be the first time that we've encountered average service like that. They should take a leaf out of the young Chinese lady's book. We would have scored higher if wasn't for the feeling we got from some of the front desk staff. They are your first contact people, they should all be welcoming.

Wonderful view

Customer review rating 4.5/5

Sheetal Families - Confirmed reviews ALL

It was a very soothing experience for us .. and loved the view

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Other web-users rate our hotel

  • 511 reviews 8/10 Location
  • 1,423 reviews 7.9/10 Room
  • 1,239 reviews 8.6/10 Service
  • 18 reviews 5.6/10 WiFi
  • 445 reviews 5.2/10 Food
  • 409 reviews 6/10 Cleanliness
  • 324 reviews 6.7/10 Breakfast
  • 240 reviews 6/10 Value

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