Mercure Queenstown Resort 4 stars

Name: Mercure Queenstown Resort Hotel | Leisure Resort | ALL - ALL
Address: 21 Sainsbury Road, Fernhill, PO Box 156, QUEENSTOWN, 9300, NZ
Telephone: +6434426600
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,294 reviews

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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

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Mercure Queenstown Resort

Hotel for travellers looking for local and authentic experiences

Situated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range. Our resort offers 148 guest rooms with either spectacular Lake or relaxing Garden views.
For an adventure packed holiday or a relaxing sojourn, Mercure Queenstown Resort can provide you with a perfect base to explore all the wonderful activities and places to discover. Hotel facilities include a seasonal swimming pool, spa pools, sauna, gymnasium and a sports storage room.

Mercure Queenstown Resort is the ideal base for families, groups and couples seeking a relaxed retreat in New Zealand's adventure capital. A 5-minute drive will see you exploring Queenstown's vibrant dining and retail precinct, before heading on to some of the best-loved local ski resorts, including Coronet Peak.

Explore nearby Queenstown Gardens, Queenstown city center, and Skyline Gondola and luge.

The Mercure Queenstown team welcomes you to our very special location with exceptional views over the Lake and Mountains combined with excellent hotel services and facilities.

Marty Lamont, Hotel Management

Hotel extras

Uninterrupted views from South Eatery Restaurant and Lake view rooms
Coffee, snacks, and beverages at the Lounge Bar
Three meeting rooms with natural light and views
24-hour reception and paid on-site car park

Our accommodation(s)

Room

Garden View Room with 2 Double beds

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

See availabilities

Room

Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Superior Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Superior Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

See availabilities

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

+64 3 442 6600

+64 3 442 7354

HIGHWAY 6

Highway exit

Access: 15 km / 9.38 mi

LAKE WAKATIPU

Tourist attraction

Access: 2 km / 1.25 mi

QUEENSTOWN MEMORIAL HALL

Entertainment/theatre district

Access: 3 km / 1.88 mi

QUEENSTOWN PARK

Botanical gardens

Access: 3 km / 1.86 mi

WHARF CASINO

Casino

Access: 3 km / 1.88 mi

QUEENSTOWN READINGS CINEMA

Cinema district

Access: 3 km / 1.88 mi

ARROWTOWN MUSEUM

Museums

Access: 20 km / 12.43 mi

CORONET PEAK

Ski area

Access: 20 km / 12.5 mi

ARROWTOWN GOLDMINING VILLAGE

Historic monument

Access: 20 km / 12.43 mi

CENTRAL OTAGO WINERIES

Other attractions

Access: 35 km / 21.75 mi 25 min drive

CROMWELL RACETRACK

Racetrack

Access: 59 km / 36.88 mi

GLENORCHY GATEWAY TO WILDERNESS

Tourist attraction

Access: 59 km / 36.88 mi

LAKE WAKATIPU

Lake

Access: 3 km / 1.86 mi 15 min walk / 3 min drive

Shuttle

Shuttle scheduled

QUEENSTOWN

Shopping centre/mall

Access: 1.8 km / 1.12 mi 20 min walk / 5 min drive

QUEENSTOWN

Shopping centre/mall

Access: 3 km / 1.88 mi

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

RISES

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English and American selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

LOUNGE BAR

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Breakfast

Enjoy breakfast with the sunrise over the Remarkables in Rises Restaurant. Featuring full cooked and continental buffet selections.

Fitness center

With the best views from any Gym in Queenstown you will enjoy a great workout from 7.00am - 10.00pm.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 129 m² / 423 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 70

Find out more

Weddings

Your wedding at Mercure Queenstown Resort will be unforgettable, unique and truly memorable. A superb venue with fantastic views, service and your own personal wedding co-coordinator.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 1,294 reviews

Dystini T. Couples - 8/16/2026 Confirmed reviews ALL

Kia Ora Dystini, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful views and experienced great hospitality during your stay. We’re sorry to hear that some aspects of the property fell short of expectations. We appreciate you bringing the leaking shower and noisy fridge to our attention, and we’ll ensure these issues are followed up with our maintenance team. We’re also disappointed to hear that you felt uncomfortable during dinner. While our team aims to be attentive to our guests, we certainly don’t want anyone to feel watched or uneasy. Your comments will be shared with the restaurant team so we can be more mindful of how we interact with guests. Thank you again for your honest feedback. We truly appreciate it and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Dianne S. Solo - 8/15/2026 Confirmed reviews ALL

Kia Ora Dianne, Thank you for your wonderful review! We are delighted to hear that your guest enjoyed their stay with us. It's great to hear that he enjoyed the service our staff provided aswell. We look forward to welcoming you back in the future! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Melody G. Friends - 8/14/2026 Confirmed reviews ALL

Dear Melody G., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had such a comfortable stay. It is especially lovely to hear that our team were super lovely and helpful throughout your stay. Thank you again for your kind comments. We look forward to welcoming you back to Queenstown. Sincerely, Micaela Gamboa Duty Manager Mercure Queenstown Resort

Vanessa W. Families - 8/14/2026 Confirmed reviews ALL

Dear Vanessa W., Thank you for taking the time to share your feedback following your stay at the Mercure Queenstown Resort. We are delighted to hear that you had a comfortable stay. We appreciate your feedback regarding the WiFi connection speed, and we will share this with the relevant team as an area for improvement. Thank you again for your kind comments and for choosing to stay with us. We look forward to welcoming you back to Queenstown. Sincerely, Micaela Gamboa Duty Manager Mercure Queenstown Resort

Peter H. Families - 8/14/2026 Confirmed reviews ALL

Sadly, disappointing. For the money paid we felt it was poor value for what we received. Flat, lifeless pillows (no spares), no reading lamp for my partner ( & no overhead room lighting to read by either), no lounge or sofa to relax on to enjoy the spectacular view. Unable to find access to any streaming services on the TV, no biscuits for our cuppa on arrival. Also, three noisy air conditioners compressors under our window! Well below standard compared to all of the other hotels we stayed at in NZ.

Kia Ora Peter, Thank you for taking the time to share such detailed feedback. We’re genuinely sorry that your stay did not meet your expectations, particularly given the value you expected for the price paid. We’re disappointed to hear about the issues you experienced with the room amenities. We also apologise for the disturbance caused by the air-conditioning compressors beneath your window. We understand how frustrating this would have been, especially when you were hoping to relax and enjoy the view. Your comments have been shared with our team so we can review these areas and identify where improvements can be made. We’re pleased that you appreciated the view, but we recognise that this alone does not make up for the shortcomings you experienced. Thank you again for your honest feedback. We’re sorry we fell short of the standard you experienced elsewhere during your travels in New Zealand, and we hope we may have the opportunity to provide you with a much better experience in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Web-users rating

Other web-users rate our hotel

658 reviews 7.1/10 Location
1,322 reviews 7.4/10 Room
911 reviews 7.9/10 Service
41 reviews 3.6/10 WiFi
360 reviews 5.1/10 Cleanliness
281 reviews 6.6/10 Breakfast
267 reviews 5.9/10 Value

135 reviews 7.2/10 Location
288 reviews 6.9/10 Room
219 reviews 8.3/10 Service
5 reviews 1.6/10 WiFi
74 reviews 4.5/10 Cleanliness
68 reviews 6.8/10 Breakfast
46 reviews 6.3/10 Value

107 reviews 7.3/10 Location
227 reviews 7.3/10 Room
174 reviews 8.1/10 Service
8 reviews 3.3/10 WiFi
80 reviews 7.6/10 Food
50 reviews 6.4/10 Value
47 reviews 5/10 Cleanliness
41 reviews 6.3/10 Breakfast

9 reviews 7/10 Location
43 reviews 6.6/10 Room
38 reviews 8.2/10 Service
13 reviews 6.3/10 Food
13 reviews 3.7/10 Vibe
8 reviews 4.8/10 Cleanliness
5 reviews 5.7/10 Value

17 reviews 7.2/10 Location
31 reviews 6.8/10 Room
35 reviews 8.4/10 Service
12 reviews 7.4/10 Food
11 reviews 3.5/10 Vibe
10 reviews 5.5/10 Cleanliness
5 reviews 6.3/10 Breakfast
5 reviews 5.9/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Queenstown Resort, check-in is from 02:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Queenstown Resort regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.