Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,439 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,439 reviews

TripAdvisor Rating  4.0/5  1,933 reviews

Customer review rating 5.0/5

Sarah M. Families - Confirmed reviews ALL

It was so easy to book a room. We had a cancelled flight and were so grateful you had a room. The ladies at the front desk were SO kind. The receptionist the following day actually let us have breakfast after we overslept and missed the buffet, and then helped us with the pool and sauna/shower before we headed back to the airport. Food from the bar late at night was SO GOOD.

Dear Sarah, Thank you so much for taking the time to share your experience with us. We’re really glad we were able to welcome you during such a stressful travel situation, and it means a lot to hear how supported you felt by our front desk team. I’ll be sure to pass along your kind words to the ladies at reception—they’ll be thrilled to know their flexibility, kindness, and extra care made a difference. We’re also so happy you were able to enjoy the pool, sauna, and a good meal from the bar before heading back to the airport. We hope your onward travels went smoothly and would love to welcome you back again hopefully without flight cancellations! Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Expensive but it's Queenstown!

TripAdvisor rating 4.0/5

Mwenjewangu TripAdvisor review

We had the lakeside room and the view was really beautiful, stunning! The location was fine, l got the impression that everyone hires a car in Queenstown so it was fine for people driving. The front staff managers were really nice and helpful. Disliked · We were there for 6 days and midway we asked for our linen to be changed, this wasn't done. Bins, not emptied, glasses not cleaned etc so that was a bit annoying. They also charge $15 a night for parking in an unsecured car park which is essentially just outside which l think is ridiculous. The parking should be free!

Dear Mwenjewangu, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning lake views from your room and that our front office team made a positive impression with their friendly and helpful service. We sincerely apologise for the housekeeping oversights you experienced during your stay. This is certainly not the standard we strive to maintain, and your comments have been shared with the relevant team to ensure greater attention to service requests in the future. We also appreciate your feedback regarding the parking charges and understand your perspective. Guest feedback such as yours is invaluable as we continue to review our services and offerings. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Chowdhury A. Families - Confirmed reviews ALL

Best experience. 100/100

Dear Chowdhury A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Customer review rating 1.0/5

Ming L. Families - Confirmed reviews ALL

When I checked in the front desk said my parking are all covered as I booked with corporate, but charged $15 when checked out. The room was outdated

Dear Ming L., Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the parking charge, as this should have been clearly communicated. We also appreciate your comments about the room condition, as they help us identify areas where improvements are needed. Your feedback has been shared with our management team so we can address these concerns and provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and serve you better. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Peter S. Families - Confirmed reviews ALL

The view is great although you sacrifice location a little to get it. Most staff were very nice although one of the reception staff who checked us in was miserable, bordering on rude any time we had to speak to her. Breakfast is poor although breakfast staff are very good.

Dear Peter, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the view and found most of our team, particularly the breakfast staff, to be friendly and helpful. Your kind words will certainly be passed on to them. We’re sorry to learn that your experience at reception did not meet the standard we strive to provide. This is not the level of service we expect from our team, and your comments will be addressed with the relevant staff member to ensure a warmer and more welcoming experience for future guests. We also appreciate your honest feedback regarding breakfast. We are continually reviewing our offerings, and your comments are helpful as we look for ways to improve. Thank you again for your review. We hope to have the opportunity to welcome you back as one of our valued Accor + Diamond Members. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

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Other web-users rate our hotel

  • 721 reviews 7.6/10 Location
  • 1,484 reviews 7.8/10 Room
  • 1,016 reviews 8.2/10 Service
  • 37 reviews 3.9/10 WiFi
  • 390 reviews 5.8/10 Cleanliness
  • 307 reviews 6.3/10 Breakfast
  • 279 reviews 5.8/10 Value

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