Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,273 reviews

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Garden View room with King-size bed

Photo out of - Garden View room with King-size bed

With a warm, natural and relaxing decor the Garden View Room overlooks the serene recreational area. The room offers Free-to-air TV, in-room safe, tea/coffee making, walk-in shower & equipped with pay WIFI internet access.

  • Views:

    Garden View or Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View or Pool side
  • Accessible room
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Enjoy unsurpassed views overlooking Lake Wakatipu. Spacious rooms featuring Free-to-air TV, in-room safe, tea/coffee making and equipped with pay WIFI internet access.

  • Views:

    Bay view or Lake View or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Enjoy superb views from the Superior Room overlooking Lake Wakatipu. Spacious rooms featuring Free-to-air TV, in room safe, tea/coffee making and with pay WI-FI internet access.

  • Views:

    Bay view or Lake View or Mountain view

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Enjoy superb views from the Superior Room overlooking Lake Wakatipu. Spacious, refurbished rooms featuring Free-to-air TV, in-room safe, tea/coffee making and pay WIFI internet access.

  • Views:

    Bay view or Lake View or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 148 rooms
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Japanese
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Green area

Well-being

The Pool

  • Outside
  • On site

Hotel Fitness Centre

  • On site
  • Sauna room

Sports and leisure

Downhill skiing

  • Nearby

Cross country skiing

  • On site

River rafting

  • Nearby

Boat excursions

  • On site

Rafting

  • On site

River rafting

  • On site

Parasailing

  • Nearby

Parasailing

  • On site

Downhill skiing

  • On site

Rafting

  • Nearby

Boat excursions

  • Nearby

Cross country skiing

  • Nearby
  • On site
  • Outdoor parking
  • Public

  • Parking pricing: 7.56 € 15 NZD Per day
  • Parking for a week

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

SOUTH EATERY

Photo out of - SOUTH EATERY

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Cooking style
Regional
Capacity
95
Accessibility
Accessible service
21 Sainsbury Road, Fernhill, PO Box 156, 9300 Queenstown, New Zealand
Telephone +64 3 442 6600
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Enjoy breakfast with the sunrise over the Remarkables in Rises Restaurant. Featuring full cooked and continental buffet selections.

With the best views from any Gym in Queenstown you will enjoy a great workout from 7.00am - 10.00pm.

Your wedding at Mercure Queenstown Resort will be unforgettable, unique and truly memorable. A superb venue with fantastic views, service and your own personal wedding co-coordinator.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,273 reviews

Customer review rating 2.0/5

Natasha L. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Dallas B. Couples - Confirmed reviews ALL

Kia Ora Dallas, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found our front desk and team friendly and helpful, and that you enjoyed the facilities, welcome plate, and upgrade. We’re genuinely sorry that some aspects of your experience fell short of what you have come to expect from other Mercure properties. Your comments regarding the breakfast buffet are particularly concerning, and we take food quality and presentation very seriously. We will be sharing your specific feedback with our Food & Beverage team so that appropriate checks can be carried out around food rotation, freshness, and overall buffet standards. We also apologise for the issues you experienced with room servicing during your stay. A partially serviced room is certainly not the standard we aim to provide. While we’re pleased our Front Desk team was able to address your concerns at the time and that you were satisfied with the resolution, we understand that this should not have happened in the first place. Thank you also for recognising the efforts of our team and for your balanced feedback. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back and provide the consistently high-quality experience you expect from Mercure. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Nicholas H. Families - Confirmed reviews ALL

Kia Ora Nicholas, Thank you for your fantastic review! We’re so pleased to hear that you and your family had such a wonderful week with us and made the most of our facilities, from dining at the Kitchen and enjoying the bar, to your morning barista coffee and time in the gym. It’s wonderful to know that our team made such a positive impression through their helpfulness and attentive service. We’ll be sure to share your kind words with the team, as feedback like this is incredibly rewarding. Thank you for choosing to stay with us, and we’d love to welcome you and your family back for another fantastic holiday! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 2.5/5

Pauline P. Couples - Confirmed reviews ALL

Kia Ora Pauline, Thank you for taking the time to share your feedback. We’re very sorry that your arrival experience was so frustrating, particularly after a delayed flight and arriving late at night. We understand how disappointing it must have been to be charged for parking and then find that no parking spaces were available. We appreciate you bringing this to our attention. Your comments regarding the parking arrangements and overall value will be shared with the relevant team for review. We sincerely apologise for the inconvenience and hope we have the opportunity to provide you with a much smoother experience in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Harrison H. Couples - Confirmed reviews ALL

Kia Ora Harrison, Thank you so much for your wonderful review. We’re delighted to hear that you received such a warm welcome on your late-evening arrival and that your room was immaculate and offered a stunning view. It’s especially lovely to know that the platter of treats and handwritten card helped make your milestone celebration in Queenstown even more special. Our team takes great pride in creating thoughtful touches for our guests, and we’re so pleased this one added to your experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Queenstown for another memorable stay. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Dallas B. Couples - Confirmed reviews ALL

Staying at other Mercure hotel, this one fell a little short. All the front desk and staff were friendly and helpful. Great utilities pool, hot tub, gym, sauna, laundry. We received a nice welcome plate and an upgrade. The all you can eat breakfast buffet and room service fell short compared to other Mercure resorts. The breakfast had a quality control issue. Seemed like lots of items were frozen and thawed, and then possibly frozen again. Obvious non-rotation of foods. Not the worst but still affects quality especially if you are arriving in the later part of breakfast. One chia pudding I had was definitely off. One day the cucumbers looked like they had been frozen and thawed from the day before (I picked some up thinking it was homemade pickles… just really bad cucumber). Seemed to be missing some keys items from other resorts such as pancakes / waffles. The room service was a let down as from the 7 nights we stayed we had room service 2 times. The first time was okay, did not replace the glasses used, could be an oversight. The second time we came back to the room being half completed. (One bed made and the other with the black sheet on the floor, the bathroom wasnt cleaned and they left the toilet brush on the toilet ? Looked like they ran out of time half way through and packed up maybe cause we were last on the end of the hallway. We spoke with the front desk about it and they amended our concerns and were satisfied with the amendment. All in all it was a good stay but a couple things could have turned it great.

Kia Ora Dallas, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found our front desk and team friendly and helpful, and that you enjoyed the facilities, welcome plate, and upgrade. We’re genuinely sorry that some aspects of your experience fell short of what you have come to expect from other Mercure properties. Your comments regarding the breakfast buffet are particularly concerning, and we take food quality and presentation very seriously. We will be sharing your specific feedback with our Food & Beverage team so that appropriate checks can be carried out around food rotation, freshness, and overall buffet standards. We also apologise for the issues you experienced with room servicing during your stay. A partially serviced room is certainly not the standard we aim to provide. While we’re pleased our Front Desk team was able to address your concerns at the time and that you were satisfied with the resolution, we understand that this should not have happened in the first place. Thank you also for recognising the efforts of our team and for your balanced feedback. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back and provide the consistently high-quality experience you expect from Mercure. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Nicholas H. Families - Confirmed reviews ALL

We stayed for a 1 week family holiday and had a great experience utilising the hotels facilities. We regularly ate at the kitchen, utilised the bar, morning barista coffee and used the gym. The staff were extremely helpful and were very attentive, we had fantastic service and we would come definitely come back

Kia Ora Nicholas, Thank you for your fantastic review! We’re so pleased to hear that you and your family had such a wonderful week with us and made the most of our facilities, from dining at the Kitchen and enjoying the bar, to your morning barista coffee and time in the gym. It’s wonderful to know that our team made such a positive impression through their helpfulness and attentive service. We’ll be sure to share your kind words with the team, as feedback like this is incredibly rewarding. Thank you for choosing to stay with us, and we’d love to welcome you and your family back for another fantastic holiday! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 2.5/5

Pauline P. Couples - Confirmed reviews ALL

Over priced and then they charge for parking. Arrived at 10pm after flight delayed only to be charged for parking and there was non available. Driving around in the freezing cold and dark was no fun.

Kia Ora Pauline, Thank you for taking the time to share your feedback. We’re very sorry that your arrival experience was so frustrating, particularly after a delayed flight and arriving late at night. We understand how disappointing it must have been to be charged for parking and then find that no parking spaces were available. We appreciate you bringing this to our attention. Your comments regarding the parking arrangements and overall value will be shared with the relevant team for review. We sincerely apologise for the inconvenience and hope we have the opportunity to provide you with a much smoother experience in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Harrison H. Couples - Confirmed reviews ALL

We arrived late in the evening and were warmly welcomed by the front desk staff, who let us know our room was ready straight away. The room itself was immaculate, with a stunning view. We were also delightfully surprised with a beautiful platter of treats and a handwritten card congratulating us on the milestone we were celebrating during our stay in Queenstown. It was such a thoughtful touch and made our visit even more special

Kia Ora Harrison, Thank you so much for your wonderful review. We’re delighted to hear that you received such a warm welcome on your late-evening arrival and that your room was immaculate and offered a stunning view. It’s especially lovely to know that the platter of treats and handwritten card helped make your milestone celebration in Queenstown even more special. Our team takes great pride in creating thoughtful touches for our guests, and we’re so pleased this one added to your experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Queenstown for another memorable stay. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 0.5/5

Alex V. Couples - Confirmed reviews ALL

The view from our room was lovley but we paid for the breakfast buffet for every day in our stay but the breakfast was terrible so we never went back waste of money also in the description it said smart tv but once we got there we noticed it didn’t work so we spoke to reception and they said there was nothing they could do so false advertisement

Customer review rating 5.0/5

Camille H. Couples - Confirmed reviews ALL

Great hotel and location. Bar staff extremely excellent service at all times.

Dear Camille H., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your experience and especially appreciate your kind comments about our Bar team. We also appreciate you bringing the housekeeping concerns to our attention and apologize for the inconvenience caused. Thank you again for your kind comments and feedback. We look forward to welcoming you back to Queenstown. Sincerely, Micaela Gamboa Duty Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Victoria H. Business - Confirmed reviews ALL

Staff were helpful Hotel is tired Room was cold and heat pump was noisy Everything about the room is adequate but I wouldn’t say it was high end. View was amazing Breakfast was not great. Cooked breakfast was pretty limited as was fruit options

Kia Ora Victoria, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff helpful and enjoyed the amazing view from your room. We’re sorry that the room temperature and noisy heat pump affected your stay. We appreciate you bringing this to our attention, and we’ll certainly share this with our maintenance team for review. We also appreciate your comments regarding the condition of the hotel and our breakfast offering. We understand that there is room for improvement, particularly with the selection of cooked breakfast items and fresh fruit, and your feedback is valuable as we continue to work on enhancing our guest experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable stay. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Jeremiah M. Solo - Confirmed reviews ALL

it was good. Didn't get to use the facilities much, but it was alright

Dear Jeremiah, Thank you for taking the time to share your feedback following your stay with us at Mercure Queenstown Resort. It’s wonderful to hear that you had a good overall experience and that our team made a particularly positive impression, even though you didn’t have much opportunity to enjoy our facilities during your visit. We’re also pleased that you enjoyed your welcome drink, welcome amenity, and room upgrade as an ALL Gold member. I’m sorry, however, that the Wi-Fi connection did not meet expectations. We understand how important a reliable and fast connection can be, particularly when travelling, and I appreciate you highlighting the speed as an area where we can improve. Your feedback has been noted and will be shared with our team as we continue to look at ways to improve the guest experience. Thank you again for choosing Mercure Queenstown Resort, Jeremiah. We hope to have the opportunity to welcome you back to Queenstown and provide an even better stay next time. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Rosemary R. Friends - Confirmed reviews ALL

Pleasant stay in relaxed and comfortable accommodation.

Dear Rosemary, Thank you for your lovely feedback. We’re delighted you enjoyed our peaceful location, comfortable accommodation and, most importantly, the beautiful Queenstown views. It’s great to hear you appreciated the spacious, clean room and opening windows. Thank you also for your recommendation and for sharing your feedback with us. We look forward to welcoming you and your friends back to Mercure Queenstown Resort. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Johnson S. Friends - Confirmed reviews ALL

Location is bit hard to reach (if you are walking from the city), but facilities and views are superb from the room 😍😍😍

Kia Ora Johnson, Thank you for your lovely review! We're delighted that you enjoyed your stay with us and we look forward to welcoming you back in the future! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 0.5/5

Chanjira P. Couples - Confirmed reviews ALL

My stay at Mercure Queenstown Resort, Room 012, was by far one of the worst hotel experiences I have ever had. If the payment had not already been charged, I would definitely have moved to another hotel. From the moment I entered the room, there was a strong musty smell. There were cobwebs around the windows, and the glass was not clean. The overall condition of the room gave me the impression that it had not been occupied or properly maintained for quite some time. The following day, after housekeeping had cleaned the room, I returned in the evening to find that the door had not been properly closed. This was particularly concerning from a security perspective. On the final evening of my stay, I returned to find beds and various items left cluttering the corridor leading to my room. The entire area looked more like a storage floor for old or unused hotel equipment than a guest accommodation floor. When I woke up the next morning to check out, everything was still left in exactly the same condition. I understand that hotels occasionally need to move or store equipment, but this should be managed when guests are not staying in the area, or at the very least in a way that does not affect the guest experience. Overall, the condition of the room, the cleanliness, the security concern regarding the door, and the state of the corridor were far below what I would expect from a Mercure property. This was an extremely disappointing stay.

Customer review rating 5.0/5

Suzanne W. -. D. Solo - Confirmed reviews ALL

Excellent location and very walkable distance into town. Bus option available if you dont want to walk back up the hill when returning to the motel. Facilities were nice and fresh, views great especially from the common area and resturants. Room was lovely, bed confortable, shower had good pressure and uninterupted hot water. Would recommend staying there.

Kia Ora Suzanne, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our stunning views, convenient location, and the comfort of your room. It’s great to know that you found our staff attentive and our facilities fresh and welcoming. We’re especially pleased that you enjoyed the views from our common areas and restaurants, and that the comfortable bed, good shower pressure, and hot water made your stay even more enjoyable. Thank you for recommending us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 1.5/5

Yeow S. K. Families - Confirmed reviews ALL

I was disappointed with my recent stay at this hotel. There were several issues that made the experience less enjoyable than expected. Firstly, the hotel tried to charged more than the amount stated in my booking through the Accor ALL app. This took a while to be addressed during check in. The room also did not meet expectations. It was not particularly clean, with hair clogging the bathtub. The carpet was old and visibly dirty. The pillows were also too thin and soft for my preference. The breakfast experience was another major issue. The breakfast itself was average, but the staff were not aware that my room package included breakfast. I had to go to the front desk myself to resolve the issue. Unfortunately, the system was never updated, so I had to explain the same situation to the breakfast staff again every morning. This was frustrating and could have easily been avoided with better communication between the front desk and restaurant team. I also had dinner at the hotel restaurant one evening. The bread we ordered arrived charred and black. When we asked if we could have a replacement, the staff seemed cold and did not offer an apology, which was disappointing. There were, however, some positives. The lake view from the room was very nice, and the heating worked well and warmed the room quickly. The location is also quite pleasant. Although it is not in central Queenstown, it is around a 15 to 20-minute walk into town, which is enjoyable on a good sunny day. Overall, the hotel has some good features, particularly the views, heating and location, but the cleanliness, service and communication between staff need significant improvement. Given the price and the Accor brand, I expected a much better experience.

Customer review rating 5.0/5

Dcosta G. Business - Confirmed reviews ALL

Great hotel, well managed , Superb teams across Front office, House keeping , F&B. Really enjoyed the stay at the hotel. Loved the welcome gift.

Dear Dcosta G., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had such a positive experience and especially appreciate your kind comments about our team. I will definitely share them with the staff. Thank you again for your kind comments. We look forward to welcoming you back to Queenstown. Sincerely, Micaela Gamboa Duty Manager Mercure Queenstown Resort

Customer review rating 2.5/5

Calvert M. Business - Confirmed reviews ALL

The staff were friendly and efficient. The property condition relative to the price is substandard. The property is dated with small old bathrooms with unrepaired damage. The carpet had stains. The hallways were rough, the lifts slow and clunky. The idea of charging an additional fee to park just off street in an uncovered carpark given the room rate charged, is ridiculous. The TVs and WiFi were good, the beds not so much. The location, would suit if you don’t mind being well out of the town centre and prioritise the views, which are stunning.

Kia Ora M., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our staff friendly and efficient, and that you enjoyed the views we have to offer. We’re sorry that the condition of the property and overall value did not meet your expectations. We appreciate your comments regarding the bathrooms, carpets, hallways, lifts, beds and parking charges. Your feedback has been shared with our management team and will help us identify areas where improvements are needed. We understand that the condition of the property impacted your overall experience, and we sincerely apologise that we fell short on this occasion. Thank you again for your honest feedback. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Leanne D. Families - Confirmed reviews ALL

Thank you for an amazing stay. We loved coming back to our room after being out and looking at our beautiful view. All the staff were so friendly and helpful. We will be back!

Kia Ora Leanne, Thank you so much for your wonderful review! We’re delighted to hear that you had such a memorable stay with us and enjoyed the beautiful Queenstown views from your room. It’s fantastic to know that you loved our breakfast buffet and room service, and that our team made you feel so welcome and well looked after. We truly appreciate your kind words and are thrilled that you’re planning to return. We look forward to welcoming you back for another amazing stay! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Siu T. Families - Confirmed reviews ALL

Had such a lovely stay! We were lucky enough to get a beautiful room with a great view. Check-in and check-out were both quick and easy, and we had absolutely no issues with the room. The housekeeping team did an amazing job every day. After a long day out, it was so nice coming back to a beautifully clean room, everything neat and tidy, and the bed freshly made. The daily turn-down service made us feel so relaxed — one less thing to worry about and no coming back to a messy room! We would definitely stay here again and highly recommend this hotel to everyone.

Dear Siu, Thank you so much for taking the time to share such a thoughtful review following your family stay with us at Mercure Queenstown Resort. It was wonderful to hear that you enjoyed the beautiful view from your room and that the smooth check-in and check-out helped make your stay easy and stress-free. I’m especially pleased to hear your kind words about our housekeeping team and the daily turn-down service. Knowing that returning to a beautifully prepared room made a difference after your days exploring Queenstown means a great deal to the team. Your lovely recognition will certainly be shared with them. I also really appreciate you highlighting the areas where we can do better. I’m sorry that the breakfast options did not meet your children’s expectations, particularly with pancakes or waffles being something they were looking forward to. I’ve also noted your comments regarding the Wi-Fi speed and reliability in your room. These are valuable observations, and we will continue looking at ways to improve both aspects of the guest experience. It is wonderful to know that, despite these points, you had such an enjoyable family holiday and would happily return and recommend us to your family and friends. We would be delighted to welcome you all back to Queenstown and hopefully make your next stay even more memorable. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

William M. Couples - Confirmed reviews ALL

Very nice and comfortable with very pleasant service people and staff at all times. The my highlight coming back to the room with a beautiful birthday 🥳🎂 gesture, with a lovely array of chocolate, 🥝 Kiwi Fruit etc and happy birthday chocolate writing. Thank you very much.

Kia Ora William, Thank you for your wonderful review! We’re delighted to hear that you enjoyed the beautiful views, comfortable room, and friendly service from our team. It’s especially lovely to know that the birthday surprise made your stay more memorable. We’re so pleased you enjoyed the amenity we provided! We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Jalilah M. L. Couples - Confirmed reviews ALL

A fantastic hotel with breathtaking views, cozy rooms, and very welcoming staff. Our stay was smooth and relaxing from start to finish. The only reason for taking off one star is the lack of halal options at breakfast, which would be great to see added in the future. Otherwise, a highly recommended spot in Queenstown!

Kia Ora Jalilah, Thank you for your wonderful feedback and for recommending us! We’re delighted to hear that you enjoyed the breathtaking views, comfortable rooms, and warm hospitality from our team. It’s great to know that your stay was relaxing and enjoyable from start to finish. We also appreciate your feedback regarding halal options at breakfast. We understand the importance of catering to a wider range of dietary requirements and will certainly share your suggestion with our food and beverage team for consideration. We hope to have the pleasure of welcoming you back to Queenstown for another relaxing stay! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Other web-users rate our hotel

  • 641 reviews 7.1/10 Location
  • 1,293 reviews 7.3/10 Room
  • 889 reviews 7.9/10 Service
  • 41 reviews 4.2/10 WiFi
  • 354 reviews 4.9/10 Cleanliness
  • 276 reviews 6.5/10 Breakfast
  • 260 reviews 5.7/10 Value

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