Peppers Beacon Queenstown 4 stars

Customer review rating (ALL Rating) 4.0/5 936 reviews

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34 Lake Esplanade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • We are positioned close to attractions such as TSS Earnslaw and the iconic Skyline Gondola

  • New Zealand is famous for its wine, and Peppers Beacon is close to many world class vineyards

  • Located in the heart of Queenstown, there is an array of shops & restaurants at your doorstep

  • Cook up a storm using our onsite BBQ facilities, available for use between 7am to 9pm

  • For ultimate relaxation, speak to our friendly team about ordering an in-room massage

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 QUEENSTOWN
New Zealand

GPS:-45.0349, 168.6531

Telephone
Fax +64 3 409 0899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

The Galley

At Peppers Beacon your day begins with a hearty breakfast in The Galley, the resort's breakfast lounge located on the seventh floor, to ensure you are ready for the excitement which awaits you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  936 reviews

TripAdvisor Rating  4.0/5  2,100 reviews

Fabulous view and exceptional customer service.

TripAdvisor rating 5.0/5

JulieB709 Friends getaway - TripAdvisor review

We were a group of six women visiting Queenstown for the marathon weekend. Our Lakeview apartment at Peppers Beacon was perfect for us as we had three bedrooms with ensuites and six single beds. The lounge area and balcony were spacious and comfortable and the view from our room was excellent. The staff at Peppers went above and beyond to help us when we couldn’t get our fireplace to work (they called out a technician who fixed it the next day). Yes the resort is a little bit old, but not everywhere can be new. We would all definitely stay here again!

Good location, average accommodation

Customer review rating 3.0/5

Australian V. Couples - Confirmed reviews ALL

Paid a lot for a small room with a malfunctioning coffee machine, and significant noise transfer from an adjoining room. Car parking was confusing: there are several car parks, and it’s not clear which one should use. Also: contrary to what is stated in hotel documentation, one doesn’t have to park in the space for one’s room number. It’s a free for all situation. Seeing as that is the case, why not update the documentation and remove all the room number signs from the parking spaces. A final note: front desk staff, although polite, seemed totally disengaged from their jobs. Our overall impression of Pepper’s was of an establishment on the decline.

Dear Luke S., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team.

Amazing hotel

Customer review rating 4.5/5

Karolina Couples - Confirmed reviews ALL

Absolutely stunning room, great location and amazing views. Staff were lovely excluding that American male who never said hello, goodbye and seemed annoyed by any humans presence in the lobby. One small issue was our room key card would stop working daily so I highly recommend those are fixed. Otherwise we will be back as we loved it.

Dear Karolina S., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

Well located

Customer review rating 3.0/5

Phil Couples - Confirmed reviews ALL

The apartment was a good size but need refurbishing. The bathroom especially need attention with the veneer on the vanity lifting. The hand shower head was small and kept moving in its holder and the shower cubicle was small. The bedroom had a stairway above it and we experienced heavy footed people walking up and down the stairs at night. The couch in the lounge was old and had feathers in the cushions which need refilling or replacing. The dining table was badly marked. The gas fireplace had no glass in the front of it which is a safety issue. For a Peppers hotel I was disappointed.

Dear PHIL L., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team.

Disappointing

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Smallest room have ever stayed in, this was by far the worst breakfast on offer in our many years of travel, not to standard of Peppers brand. Couldn't eat most of it.

Dear Gregory L., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Peppers Beacon Team

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Other web-users rate our hotel

  • 611 reviews 9.2/10 Location
  • 1,020 reviews 6.2/10 Room
  • 495 reviews 7.4/10 Service
  • 15 reviews 4.1/10 WiFi
  • 283 reviews 4.2/10 Amenities
  • 278 reviews 3.2/10 Cleanliness
  • 135 reviews 5.2/10 Value
  • 95 reviews 3.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.