Peppers Beacon Queenstown

I called the hotel before booking because I had a specific need and purpose [family wedding]. I did not get the 'penthouse' I enquired about and/or booked. After check-in when I saw the room I was advised at reception "there is nothing we can do". The rooms were dirty, visible mold in the showers and bathroom, a shower door had been removed from the shower and water went everywhere in the bathroom, fan outside the main bedroom went all day and night keeping us awake, and no reading lamp or side table in the bedroom, asked about late check-out [11:00 am] and told 10:00 am is the check-out time - I am a very loyal platinum member ad asked for the room detail to be checked and was 'granted' a 11:00 am check-out, all the lobbies were dirty and looked like they had not been cleaned for weeks, the gas fire had a know missing and the fire turned off every 2 hours or so - without the knob we didn't know how to regulate it so had to leave it for 5 minutes and turn it back on, no closet in downstairs bedrooms only a tiny cupboard that did not fit a coat, the chopping boards were disgustingly dirty and had to be scrubbed clean before use, laundry and rubbish bags were left outside our room for almost our entire stay [removed on the last day]. In our family, we have a travel policy "Never stay anywhere worse than where you live." On this trip, we seriously breached that policy. I am extremely disappointed with how we as very loyal platinum members have been treated and presented with a standard of the room we never booked nor expected given the price. By the way - at check out there was no opportunity to convey any of the above, reception was busy the person at the desk took our key and said you are all set to go and never asked about our stay - it was 11:00 am and reception was full of people checking out! I am seriously questioning why I should remain an Accor member given that platinum status is obviously of no value.

We loved staying at Peppers Beacon - perfect location within a short walk to shops and restaurants without any of the noise of the town centre. Stunning views over the lake to the Remarkables.

We could not have chosen a better hotel to stay at in Queenstown. Stunning views, fantastic location within a short stroll to restaurants and shops, but none of the noise of town Centre. Luxurious well appointed apartment and yummy buffet breakfast.

We had a fantastic time ! Amazing hotel , great location and stunning views. Only downside that we didn’t know housekeeping wasn’t included unless booked… thought that wasn’t great considering the standard of the hotel but still very happy overall.

Apartment was spacious and well appointed fittings with nice views of the lake. Service staff were helpful and friendly .