Peppers Beacon Queenstown 4 stars

Customer review rating (ALL Rating) 3.9/5 811 reviews

Peppers Beacon Queenstown - Image 1
Peppers Beacon Queenstown - Image 2
Peppers Beacon Queenstown - Image 3
Peppers Beacon Queenstown - Image 4
34 Lake Esplanade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Staying at Peppers Beacon you are within short walking distance of the Wharf and inner city.

  • Take in the breath taking views of Lake Wakatipu, Mount Cecil and the famous Remarkables.

  • Located in the heart of Queenstown, there is an array of shops & restaurants at your doorstep.

  • The courtyard offers a sheltered and relaxing ambience with BBQ facilities.

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

Photo out of - Hotel Room

Hotel Rooms are perfect for short or busy stays, with comfortable living and underfloor heating in the ensuite bathroom and one plush king zip bed. The Hotel Room design has the ability to interconnect to an adjoining apartment via an internal door.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Suite

2 Bedroom Lake View Suite

Photo out of - 2 Bedroom Lake View Suite

Situated on the top floor with stunning views over Lake Wakatipu and The Remarkables. Each bedroom has lots of natural light and an ensuite bathroom with the main including a bath. Please note this room has stairs access only.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Apartment

2 Bedroom Lake View Apartment

Photo out of - 2 Bedroom Lake View Apartment

Relax in the 2 Bedroom Lakeview Apartment with private balcony overlooking Lake Wakatipu and the mountains. Offering a full kitchen, equipped with quality fittings, enjoy the schist stone fireplace, modern bathrooms and private laundry amenities.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 112 m² / 1205 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Apartment

3 Bedroom Ground Floor Lake View Apartment

Photo out of - 3 Bedroom Ground Floor Lake View Apartment

Located on the ground level, this apartment has a fully equipped modern kitchen, spacious dining area, lounge and balcony. Each bedroom also has its own private ensuite bathroom. This apartment is conveniently located with great water views.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 152 m² / 1636 sq ft

Bedding

King size bed(s) x2

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Apartment

3 Bedroom Lake View Apartment

Photo out of - 3 Bedroom Lake View Apartment

These apartments contain a fully equipped modern kitchen, spacious dining area, lounge and private balcony with stunning lake and mountain views that will leave you in awe. Each bedroom also has its own ensuite bathroom to ensure privacy and comfort.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 177 m² / 1905 sq ft

Bedding

King size bed(s) x2

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Apartment

4 Bedroom Lakeview Apartment

Photo out of - 4 Bedroom Lakeview Apartment

Split over 2 levels the 4 Bedroom Lake View apartment has superb lake and mountain views. Enjoy a large balcony, full modern kitchen, dining and lounge areas with a gas fireplace. Upstairs offers a kitchenette with private lounge and dining area.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
8
Area
From 186 m² / 2002 sq ft

Bedding

King size bed(s) x2

Single bed(s) x4

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 QUEENSTOWN
New Zealand

GPS:-45.0349, 168.6531

Telephone
Fax +64 3 409 0899
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
  • 72 rooms
  • 3 rooms for people with reduced mobility
  • 72 family rooms
  • 72 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • German
  • English
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Complementary Self Service Laundry
  • Pressing
  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Green area
  • Baby bed
  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • 82 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 15.08 € 30 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  811 reviews

Customer review rating 4.5/5

Lyndell H. Couples - Confirmed reviews ALL

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 4.5/5

Travis B. Friends - Confirmed reviews ALL

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 2.0/5

Tessa S. Solo - Confirmed reviews ALL

Good Evening, Great to hear, you have enjoyed our location and your interactions with our team. Our team hopes to see you back, on your next trip to Queenstown. Thank you very much for your suggestions for improvement as well. I will share your feedback with our housekeeping and maintenance manager, to ensure, your next stay with us is more enjoyable, as the previous one. Kind Regards Maja Volk Assistant Front Office Manager

Customer review rating 4.0/5

Dayle D. Families - Confirmed reviews ALL

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 4.5/5

Chia-chun Y. Friends - Confirmed reviews ALL

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 4.5/5

Travis B. Friends - Confirmed reviews ALL

From the moment we walked through the door to our accommodation we realised we had made the right choice when staying in Queenstown. All of the rooms were spacious and light filled but the thing that took our breath away was the view from the living room. Absolutely stunning!

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 2.0/5

Tessa S. Solo - Confirmed reviews ALL

Location is good but the rooms are tired and mine had a particular deep food smell. Good service but need some renovation. Also construction work going on was loud and not forewarned

Good Evening, Great to hear, you have enjoyed our location and your interactions with our team. Our team hopes to see you back, on your next trip to Queenstown. Thank you very much for your suggestions for improvement as well. I will share your feedback with our housekeeping and maintenance manager, to ensure, your next stay with us is more enjoyable, as the previous one. Kind Regards Maja Volk Assistant Front Office Manager

Customer review rating 4.0/5

Dayle D. Families - Confirmed reviews ALL

Had a room at the front with a nice view. The bed was very comfortable for us.

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 4.5/5

Chia-chun Y. Friends - Confirmed reviews ALL

Overall it was good, and the front desk staff were very patient. Parking information is hard to find, and there are two parking lots. I wouldn't recommend the front-door lot, because when you turn out of it you can't see oncoming traffic at all. I'd also avoid cooking strongly flavored food, since the cooking fumes and smell won't clear out. The only small drawback is that there's an oven, but it comes with just one baking tray and no oven mitts.

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 5.0/5

Mark K. Friends - Confirmed reviews ALL

The apartment was comfortable and clean and the views of the lake were amazing!

Good Afternoon, Thank you very much for your review! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk

Customer review rating 3.0/5

Rick S. Couples - Confirmed reviews ALL

Room was ok. Staff friendly but probably wouldn’t stay again

Good Morning, Great to hear you have enjoyed your time at our hotel. Thank you very much for your suggestions for improvement. I will share your feedback with our team to ensure your next stay with us is more enjoyable. We hope to see you again. Kind Regards Maja Volk Front Office Manager

Customer review rating 1.5/5

Michael M. Couples - Confirmed reviews ALL

While the views and space in the apartment are great, the mattress is clearly as old as the building, they are in desperate need of upgrading!

Kia Ora, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our convenient location and views from your unit. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 4.0/5

Karen H. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay. The apartment was very clean and comfortable though lacked any instructions about the fireplace. Some furnishings were in need of an update but still comfortable. Servicing of rooms was brilliant and clean towels etc provided daily. Kitchen was well equipped with a larger sized refrigerator. The views from our balcony and living area were spectacular. My only complaint would be the stairway directly above our bed being used by upstairs tenants later at night.

Good Morning, Great to hear, you have enjoyed your time at our hotel and our location. Our team hopes to see you back, on your next trip to Queenstown. Thank you very much for your suggestions for improvement as well. I will share your feedback with our maintenance manager to ensure your next stay with us is even more enjoyable than the previous one. Kind Regards Maja Volk Front Office Manager

Customer review rating 4.5/5

Yuko A. Friends - Confirmed reviews ALL

The room is an excellent -clean and comfortable. We could enjoy the great view from the balcony.

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager Peppers Beacon Queenstown

Customer review rating 3.0/5

Belinda F. Families - Confirmed reviews ALL

We had two apartments booked with you for a six-night stay, as this was our first trip to Queenstown. We were fortunate enough to secure two apartments with lake views and were very happy with the location and beautiful scenery. Unfortunately, we were disappointed with the overall condition of both apartments. In particular, apartment 202 was in need of attention and maintenance. The balcony doors were virtually unusable, the carpet was in poor condition, and the springs in the lounge were noticeably worn. The air-conditioning in the bedrooms also did not work effectively, with virtually no airflow, making the rooms uncomfortable. The underfloor heating was patchy and inconsistent, which was disappointing, particularly given Queenstown’s cooler climate. Some of the appliances and furnishings also need updating, including the toaster, which needs replacing, and the CD player, which was no longer functional and made the apartment feel dated. The single beds had been pushed together to form a larger bed, but they were extremely uncomfortable and are in need of replacement. Another significant disappointment was the construction work taking place directly beneath the apartment. We were not informed of this prior to our arrival, meaning we had no opportunity to consider the potential disruption when making our booking. We only received a letter advising us of the works two days into our six-night stay, which was far too late. The construction noise impacted our stay, and we believe some form of compensation should have been offered, particularly given that we had paid for accommodation expecting a comfortable and relaxing experience. We were also disappointed by the level of service at reception. When I asked where the rubbish bins were located so we could dispose of our rubbish, the receptionist was unable to provide an answer. This was a basic question that we would have expected reception staff to be able to assist with, and it added to our overall disappointment with the guest experience. I work in tourism in Noosa, Australia, for a luxury holiday management company, so I understand the importance of guest feedback and the role it plays in maintaining high standards. It is such a shame that, despite the fantastic location and lake views, the apartments have not been better maintained and that the construction disruption was not communicated to us beforehand. With investment in general maintenance, updated furnishings and attention to essential amenities, these apartments could offer a much more comfortable and enjoyable guest experience. Equally, transparent communication about significant construction works is essential so guests can make informed decisions before arrival, and reception staff should be equipped to assist guests with basic enquiries. Given the number of issues we experienced during our six-night stay, I feel the overall experience fell short of our expectations. I hope this feedback is received constructively, and I would appreciate your response regarding the concerns raised, particularly the lack of prior notification about the construction work and the possibility of appropriate compensation for the disruption.

Kia Ora, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our convenient location and views from your unit. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 5.0/5

Sunil K. Friends - Confirmed reviews ALL

Fantastic apartment with a beautiful view

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager Peppers Beacon Queenstown

Customer review rating 5.0/5

R. H. R. H. Friends - Confirmed reviews ALL

Just an overnight stay that was fabulous and just what we need after a long drive. Our 2-bedroom lake view apartment was amazing and the staff were wonderful. Thank you for a memorable stay!

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager Peppers Beacon Queenstown

Customer review rating 3.5/5

Amanda R. Couples - Confirmed reviews ALL

All staff were friendly.

Good Morning, Great to hear you have enjoyed your time at our hotel. Thank you very much for your suggestions for improvement. I will share your feedback with our maintenance manager to investigate possible noise isolation solutions between the units. We hope to welcome you at our hotel during your next trip to Queenstown. Kind Regards Maja Volk Front Office Manager

Customer review rating 1.0/5

Chris L. Friends - Confirmed reviews ALL

firstly, I am still waiting on my refund, after 8 weeks. the hot water was not working when we arrived on the friday - we could not come thursday as expected due to work being done at resort

Dear Chris, Please accept our sincere apologies for the delay in processing your refund. We understand how frustrating it must be to have waited eight weeks, and we assure you that your refund is on its way. We are also sorry for the inconvenience caused by the hot water issue on your arrival. Our team arranged repairs as soon as possible. We are currently undertaking a major refurbishment project across the resort to improve our facilities and guest experience. While we are excited about these improvements, we recognise that the works may cause disruption, and we sincerely regret the impact this had on your stay. Thank you for bringing these matters to our attention. We appreciate your patience and understanding. We would love to see you back to enjoy one of our refurbished apartments after our project is completed. Kind regards, Maja Volk Front Office Manager Peppers Beacon Queenstown

Customer review rating 3.5/5

Trent B. Couples - Confirmed reviews ALL

rooms very close and walls thin, lacked privacy

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. We will send our maintenance team to check the privacy features in the room you stayed in. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 4.5/5

Debbie H. Friends - Confirmed reviews ALL

We were extremely happy with our stay. the residence was beautiful located, clean and had an exceptional view. The service staff were friendly and helpful.

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 0.5/5

Nick M. Families - Confirmed reviews ALL

disappointed as we have been regular visitors to peppers over 15 years and requested unit 804 for my wifes 50th. instead we were allocated a ground floor unit. i understand that peppers cannot alllocate requested units but instead of the best apartment we got the worst apartment and it was a long term stay 9 nights.

Kia Ora, Thank you for your loyalty to Peppers over the past 15 years. We sincerely apologise that we were unable to accommodate your request for Unit 804 on this occasion, especially for such a special celebration. For future stays, we recommend booking directly with us and contacting our team before your reservation so we can consider your preferences. We truly appreciate your continued support and hope to welcome you back again. Kind regards, The Peppers Team

Customer review rating 5.0/5

Rachael M. Families - Confirmed reviews ALL

We had a 3 and 2 bedroom lakefront apartment for a family holiday and the Peppers Apartments were perfect. Have stayed there a few times now and will return again. It is in a great location with a short flat walk to the city (no hills!). Stunning view of the lake from the apartment and very spacious. Accidentally left something valuable in the room after check out and the Peppers team helped return it to us back in Auckland which was much appreciated.

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 1.0/5

Leanne S. Couples - Confirmed reviews ALL

Extremely Disappointing First Stay at Peppers Beacon Queenstown As loyal Accor and Accor Vacation Club members for almost 20 years, we have come to expect a certain standard when booking accommodation under the Accor brand. Unfortunately, our first experience at Peppers Beacon Queenstown fell significantly below those expectations. This was our fifth visit to Queenstown, and we have also stayed regularly in Wānaka, so we are familiar with accommodation throughout the region. Our initial room was, quite frankly, in an appalling condition. The balcony was dirty, with cigarette butts left outside. It was shared with the adjoining apartment, with only one small table and two chairs between both rooms. Privacy was virtually nonexistent, as neighbouring guests could walk directly past our windows, making it uncomfortable to leave the curtains open. Inside, the lounge and only dining chair were badly worn and sagging. The walls were covered in black marks, and the bathroom had cracked tiles, missing grout and loose, hollow-sounding floor and shower tiles. There were holes where a towel rail appeared to have been removed, yet nowhere appropriate to hang towels. There wasn't even a luggage rack for our suitcase. The soundproofing was equally disappointing. We could clearly hear ordinary conversations from adjoining rooms. At approximately 1am, three people arrived and rang our doorbell before trying the neighbouring room. Combined with the poor sound insulation, this resulted in an almost sleepless first night. Credit where credit is due: The receptionist who assisted us the following morning was professional and helpful, arranging for us to move to another room. The replacement was significantly better maintained and much closer to our expectations, although the coffee machine leaked badly. We were advised that some apartments are privately owned. While that may explain variations in maintenance, it should not be the guest's concern. We didn't book a privately owned apartment — we booked Peppers. When accommodation is marketed and sold under the Peppers and Accor brands, guests should reasonably expect a consistent minimum standard, regardless of individual ownership. I have since read management responses to other guest reviews acknowledging that parts of the property require refurbishment. While improvements are welcome, it raises the question: If management is already aware of these issues, why are rooms in such poor condition still being offered at Peppers rates? There is a significant difference between accommodation that is simply dated and accommodation that is poorly maintained. Our original room was unquestionably the latter. For the price charged, it represented extremely poor value. We subsequently chose to finish our Queenstown stay at Hotel St Moritz MGallery, another Accor property, where the contrast was remarkable. The quality of the accommodation, facilities and genuinely welcoming staff reminded us of the standards we have appreciated from Accor for almost two decades. I believe these concerns deserve attention beyond a public review. After five visits to Queenstown and nearly 20 years of loyalty to Accor and Accor Vacation Club, this was certainly not the experience we anticipated from our first stay at Peppers Beacon. A great location does not compensate for poorly maintained accommodation. Ultimately, the condition of these apartments reflects directly on Peppers and Accor, regardless of who owns them. Until there is greater consistency in accommodation standards, we would be extremely hesitant to recommend Peppers Beacon or stay again. A particularly disappointing experience from a brand we have supported and trusted for so many years.

Good Morning, We are very sad to hear, your stay with us did not meet your expectations. Thank you very much for your suggestions for improvement. We do have a significant repair and refurbishment programme planned for later this year. I will share your feedback regarding cleanliness with our team to ensure your next stay with us is more enjoyable. We hope to see you again. Kind Regards Maja Volk Front Office Manager

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