Peppers Beacon Queenstown 4.5 stars

Customer review rating 4.2/5 1,136 reviews

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Peppers Beacon Queenstown
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+ 15 Services

Hotel extras

  • Picturesque and tranquil surrounded by The Remarkables

  • Near to attractions such as TSS Earnslaw, Skyline Gondola

  • Driving distance to many world class vineyards

  • Walking distance to shops, restaurants and bars

  • Queenstown is the adventure capital of the world

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • QUEENSTOWN INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Business services
  • 1 meeting room(s)
  • Business centre
  • Copy/print service availablePaying

Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 queenstown
new zealand

Tel: +6434410890

Fax: (+64)3/4090899

Check-in from 14h00

Check out up to 10h00

  • By plane

    QUEENSTOWN INTERNATIONAL AIRPORT At 9km / 5.59 miles - Shuttle paying

GPS :-45.0349, 168.6531

Our accommodation(s)

Peppers Beacon is not only in the most enviable location being on the shores of Lake Wakatipu but we are also privileged to have the most extensive collection of accommodation options in Queenstown. Whether it is a business trip, social gathering with family and friends or a special occasion, whatever the requirement from a hotel style room to a 5 bedroom fully self contained luxury apartment, we have the perfect setting to provide you with the luxury, space and comfort you desire.

Hotel Room

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Room

Our restaurants and bars

THE GALLEY BREAKFAST ROOM

Type of cuisine: Regional

Breakfast is served daily in the Galley Breakfast Room located on level 7, consists of a delicious continental offering or hot buffet where specific items can be made to order, such as eggs and omelettes, plus teas and self serve espresso machine awaits.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Peppers Beacon Queenstown

100% genuine reviews from our guests

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ALL Rating 4.2/5

1,136 reviews

Not impressed

Customer review rating 1.0/5

Anonymous Couples - 01/03/2021 Confirmed reviews ALL

My clients flight was leaving at 4pm and Mr J. asked for a late check-out and was told it would be an extra $20.00 an hour. For a town and hotel that were empty and your Mayor weekly telling us that Queenstown is in a sad situation don't think this was a good impression for my client. He travels to Queenstown 3 times a year and I will be booking him elsewhere in future.

Good morning Thank you for taking the time to share feedback on behalf of your client. I am so sorry to hear how disappointed he was that we were unable to accommodate the 3PM late check out on a complimentary basis. We always do our best to find the right balance with our guests in allowing them to stay in the room as long as possible, while still having the opportunity to resell the room for our guaranteed check in of 2PM. I know the team was able to offer an extra 2 hours complimentary, but I will certainly share your comments so that in the future, we can do more to be more accommodating for guests on later flights. Our Hotel Rooms do have only a partial or limited view of the lake so for a guaranteed lake view with a spacious balcony, we do always recommend booking the One Bedroom Lakeview Apartment. I am happy to see that the team was able to accommodate the upgrade to this One Bedroom Apartment on arrival at a discounted fee (as it is normally an additional $140 per night). I do really appreciate you sharing your concerns as without honest feedback, we cannot make improvements to our service and offerings. It is our hope that you will give us the opportunity to better serve your clients in the near future. Please do not hesitate to reach out directly if there is anything I can do for you in the future. Kind Regards Reservations Manager

Thin walls and poor location

Customer review rating 2.0/5

Shannon H. Business - 28/02/2021 Confirmed reviews ALL

I was very disappointed with the room I was allocated. At a time when occupancy is so low and you want guests to return I don’t know why this room would even be used. I felt like I had been allocated the worst room in the hotel. On the first night on one side of me was the next hotel where a noisy party was taking place. Then a few minutes after I checked in the guest in the room next to me checked in. From the moment he arrived I heard every word he said in his room. The walls felt paper thin and I felt embarrassed to make any noise myself. This is not a hotel I will return to and will not recommend it to my friends. When I checked out I discovered I needed to pay for parking, while this was a business trip and so the cost was not important. It would have been nice to have been told at checkin.

Dear Shannon H., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. It is a certainly great disappointment to hear that your experience in one of our hotel room did not meet your expectations. Our team is always available at the front desk to assist you. We wish you had talked with us so we can arrange for you to be comfortable. Regarding the carpark, we apologise for any misunderstanding and would like to invite you to contact us at your convenience via email on be… or on 03… or to provide us with your credit card details and arrange a refund for the $24 charge that was settled on check out. We do not retain your payment details after check out for security reasons. For all bookings made with our Central Reservations, payment is collected at the time of the booking and we will share your comments with the team as it was not explained clearly to you then. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to discuss this further with us, we are available any time and would like to offer you to reach out to our team directly at the hotel to extend any special for a future booking. Once more we apologise about this disappointing experience and we hope to have the chance to welcome you back and serve you better in the future. Kindest regards, The Peppers Beacon Team

Well located, spacious apartment

Customer review rating 4.0/5

Anonymous Families - 28/02/2021 Confirmed reviews ALL

Thoroughly enjoyed our stay in this extremely spacious and comfortably furnished apartment

Dear Michelle A., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 4.0/5

Gareth Couples - 27/02/2021 Confirmed reviews ALL

Very good service and loved the location

Dear Gareth T., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very enjoyable.

Customer review rating 4.5/5

Grahame S. Couples - 27/02/2021 Confirmed reviews ALL

We were looked after extremely well from check in and check out period that we were there. Vanessa de Silva was very helpful at check out and showed us around a Lakeside Apartment as we wanted to see a different option of staying at Peppers Beacon before we moved up to the Mercure only to be surprised by the staff at peppers who sent up a lovely bottle of sparkling for our Anniversary.

Good afternoon Mr S. Thank you so much for taking the time to send through your positive feedback and it was so lovely to meet you both. I am so thrilled that the wine was a nice surprise and I hope it helped to keep the celebration going for the rest of the weekend! I look forward to hearing from you in the future to assist with booking you into one of the One Bedroom Lakeview Apartments for another memorable visit. Wishing you all the best and thank you again for choosing to stay with us! Kind Regards Vanessa de Silvia

Lovely friendly front desk folk

Customer review rating 4.0/5

Anonymous Couples - 27/02/2021 Confirmed reviews ALL

No complaints A bit of a rabbit warren if on the 4th floor carpark.

Dear Robyn & Robert M., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Can’t beat the location and the view!

Customer review rating 4.5/5

Sophie Friends - 26/02/2021 Confirmed reviews ALL

Best location and lake front view, everything you need to enjoy your stay. We booked 2 bedroom Lakeview apartment - each room has an ensuite, one with a bath! Efficient and helpful staff, we had the best time!

Dear Sophie W., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will pass on the comments regards on the towel to our housekeeping team to prevent this from happening again. Apology for the Wi-Fi, we currently looking into stalling Fiber into our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Beacon Team
Customer review rating 4.0/5

Pip M. Friends - 25/02/2021 Confirmed reviews ALL

Faultless, friendly and helpful front desk and customer service :-))) Stunning view. Stairs a bit of a hassle with bags - love the front apartment better than rear with stairs we had this time. A couple little things - microwave wasn’t plugged in so wee hassle to pull out and plug in, dishes and glasses up high - needed chair to reach haha! A few wasps buzzing around on deck which was a bit unpleasant. Other than that, and no breakfast restaurant, loved it! Tga I you.

Dear Pip M., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with Agathe and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In terms of the issue in the kitchen are we have passed it into our housekeeping team to prevent this from happening in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Peppers Beacon Team

Very happy with the accomodation and will stay again

Customer review rating 4.5/5

Steveedge Couples - 22/02/2021 Confirmed reviews ALL

Good quality spacious apartment with pleasant view over the central landscaped courtyard, and the lake beyond.

Dear Steve E., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback and to hear that particularly enjoyed the spacious apartment and the view from it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

Great location and views to die for

Customer review rating 4.5/5

James Couples - 21/02/2021 Confirmed reviews ALL

A completely fantastic experience. A great location for all the amenities and attractions in Queenstown and the Hotel it self gave us all that we wanted especially the view.

Dear James J., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback and to hear that you enjoyed your time staying with us while experiencing everything that Queenstown has to offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

good location, easy walking distance to town

Customer review rating 5.0/5

Toni F. Couples - 21/02/2021 Confirmed reviews ALL

lovely room, helpful staff

Dear TONI F., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely location easy walk to entertainment areas

Customer review rating 4.0/5

Sharon Friends - 21/02/2021 Confirmed reviews ALL

Staff are lovely - very friendly and helpful. Apartment adequate as we were mainly out - a little dark inside

Dear SHARON T., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regards about the kitchen area I have passed it on the our Housekeeping team to prevent this from happening in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peppers is well located in Queenstown, easy walk to restaurants, shopping etc

Customer review rating 4.5/5

Andrea M. Couples - 21/02/2021 Confirmed reviews ALL

Very polite and professional front of house staff. Our room was clean and very comfortable.

Dear Andrea M., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. It's great to hear that you were happy with the cleanliness of the hotel and the level of service that you received during your stay :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

Super friendly and very thoughtful

Customer review rating 5.0/5

T M. Families - 20/02/2021 Confirmed reviews ALL

Balloons and chocolate were added to our apartment for our daughter's birthday, breakfast was organized and again a surprise for our daughter, amazing views all round the apartment and so close to town. First time visit for our girl and she LOVED it!! Thank you!!!!

Dear Trevana M., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. It's great to hear that we were able to help make your daughters birthday and first trip to Queenstown extra special :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

Absolutely gorgeous

Customer review rating 5.0/5

Karen M. Families - 20/02/2021 Confirmed reviews ALL

Kzandra was amazing. She showed us our room first before we decided to stay. Her recommendation for dinner was spot on. Kzandra was friendly, polite and well presented. The room was just beautiful with an amazing view.

Dear Karen M., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. It's great to hear that you were happy with the personalised service that you received from Kazz. I will pass these comments onto her :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

Was ok

Customer review rating 3.5/5

Anonymous Couples - 20/02/2021 Confirmed reviews ALL

Elevator doors were horrible, rattling while in use. Carpet in room was loose and starting to crease. Lounge suite was too larger for the area and couldn’t walk between that and the door. Loved the view and size of the room. Fire place was beautiful. Overall was ok but improvements to be made

Dear Campbell C., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every guest. I have passed your comments regarding the issues that you experienced in your apartment and the lifts to our maintenance manager for further investigation. Once again please allow me to apologise for these issues. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team.

Very enjoyable

Customer review rating 5.0/5

Ngaire Families - 19/02/2021 Confirmed reviews ALL

We spent two nights at Peppers Queenstown in a 2 bed apartment. The apartment had fab views, was clean and most important had a comfortable bed. We also enjoyed the breakfast at their sister property next door. We will definitely be back next time.

Dear Ngaire B., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback and to hear that you have enjoyed your time staying with us. It's great to hear that you were happy with your apartement, the cleanliness and the comfort of the bed. It's great to hear that you will be choosing to stay with us again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

Great location with great views

Customer review rating 4.5/5

Lauren Families - 17/02/2021 Confirmed reviews ALL

Once we were relocated to a different room, our stay was lovely. Our initial room had a foul smell and was next to a room the builders were redoing. Staff were obliging and upgraded us to a Lakeview apartment.

Dear Lauren and Craig, We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad to hear that we were able to offer you the apartment that suited best for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Peppers Beacon Team

weii equiped

Customer review rating 4.0/5

Ivan L. Couples - 15/02/2021 Confirmed reviews ALL

Very comfortable

Dear Ivan L., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback and to hear that you had a pleasant stay with us. It was a pleasure to have you stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

very comfortable

Customer review rating 4.5/5

Mary M. Couples - 14/02/2021 Confirmed reviews ALL

room with a fabulous view, tidy, clean

Dear Mary M., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback and to hear that a guest has enjoyed their time staying with us at Peppers Beacon. In particular. The view from your room and the cleanliness of our property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

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