Peppers Beacon Queenstown 4 stars

Customer review rating (ALL Rating) 4.0/5 987 reviews

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34 Lake Esplanade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • We are positioned close to attractions such as TSS Earnslaw and the iconic Skyline Gondola

  • New Zealand is famous for its wine, and Peppers Beacon is close to many world class vineyards

  • Located in the heart of Queenstown, there is an array of shops & restaurants at your doorstep

  • Cook up a storm using our onsite BBQ facilities, available for use between 7am to 9pm

  • For ultimate relaxation, speak to our friendly team about ordering an in-room massage

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 QUEENSTOWN
New Zealand

GPS:-45.0349, 168.6531

Telephone
Fax +64 3 409 0899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

The Galley

At Peppers Beacon your day begins with a hearty breakfast in The Galley, the resort's breakfast lounge located on the seventh floor, to ensure you are ready for the excitement which awaits you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  987 reviews

TripAdvisor Rating  3.8/5  2,111 reviews

Great view and location!

Customer review rating 4.5/5

Pam J. Friends - Confirmed reviews ALL

Check-in was smooth and fast. Front desk staff was a joy! Walked into the room and wow, great view of the coastline! Town, restaurants, gondola/(luge - MUST DO!) and botanical gardens all a short walk away! Only downside was the handicap bathroom, but got over that quickly when looking at the view again 😁 Thank you for a great stay!

Dear Pam J., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Beacon Team

Great view. Awesome location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent stay

Dear KATRINA E., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Beacon Team

202

Customer review rating 1.5/5

Clara Couples - Confirmed reviews ALL

Room 202 was awful. The carpet smells, the room and hotel is overdue a serious renovation. Even the hallways carpet smells. The paint is old the furniture is worn. Paint peeking off door frames etc. some carpet worn through. It was disgusting. I'd never stay again and tell everyone to avoid. We told the manager on duty who said she already knew. Awesome take our money and just keep people unhappy. The worst ever a total rip off.

Dear CARA L., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Beacon Team

Customer review rating 2.0/5

K. Couples - Confirmed reviews ALL

Unfortunately our stay was underwhelming. For the price we paid the room and the services(breakfast ) did not live up to standard. The room was tired with a cracked wash basin, mould on the tile grout and furniture was chipped. Whilst we appreciated the view and the we had booked a hotel room it just didn’t match the hype of the hotel description. Breakfast was disappointing as food on the buffet hadn’t been replaced when empty and we had to ask for milk bread and butter! No fruit left and dirty plates on servery. More training needed. When told we had to pay for a poached egg (platinum member)the comment was” if we did them everyone would want one! “ that sort of summed up the lack of service with no welcome or offering of table. Again more training needed needed. The worst Accor stay we’ve had unfortunately.

Dear Angel K., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Beacon Team

Terrible, filthy and just not worth the price

TripAdvisor rating 1.0/5

JoyB418 Couples - TripAdvisor review

So many issues - apart from place - especially public areas being filthy - We were put in what could only describe as a broom cupboard opposite the lift on 4th floor - Lift beeps like a Door bell every two minutes - there was a very tiny balcony for one person to stand only? Overshadowed by two huge suite balconies - the next door suite Air con unit took up half balcony We soon realised that it was an Interconnected room to the large suite with a big noisy family in residence. We plugged in our adapter and the socket blew up burning the wall and melting our charger and cutting all power to the room. Grubby old furniture and skirting boards in the room. Worst place we have stayed in the whole of New Zealand 3 week trip. Internet was next to useless - so slow - we needed to use internet to book next few days accommodation on our journey Then Breakfast! Interior room that looked like an old conference room with maybe 15 tables? Nothing was refilled, no teaspoons , muffins cut in half ? Had to ask for bacon etc, when anything ran out just not replaced - or done so very slowly - very small dining room , only 1/3 full? So no excuse for not keeping items replenished. Car park free in day? But $24 a night?! Hallways and public areas soooo filthy it was shocking - even the cockroach that sat dead in the hall for two days couldn’t face it. Only plus - good location. And gardens well maintained. Staff just didn’t seem to care

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Other web-users rate our hotel

  • 691 reviews 9.2/10 Location
  • 1,083 reviews 6.2/10 Room
  • 548 reviews 7.8/10 Service
  • 14 reviews 2.6/10 WiFi
  • 299 reviews 3.2/10 Cleanliness
  • 279 reviews 4.5/10 Amenities
  • 137 reviews 4.5/10 Value
  • 103 reviews 3.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.