Peppers Beacon Queenstown 4.5 stars

We had a king bed room which was very comfortable, however it should be noted that cas it was attached to an interconnecting room, the Noise travels easily through closed internal door. This is most unsatisfactory. It seems very room ending in 01 is an interconnected room. Perhaps this should be explained at check in. Also room had minor superficial repairs on wall, left unpainted. Room appeared very tired.

Room was very loud. Every night there was noisy neighbours (which wouldn’t have just been loud for us as they were very loud in the courtyard area as well). Entry doors are too close together so it sounds like someone is trying to get into your room every time the neighbour comes in or out. Room service/make up is ludicrous to get done in the late afternoon. Surely more staff could be used.

Had a larger than expected room, lovely views, very comfortable, easy to make own lunch and dinner if necessary. Staff very friendly, lovely help yourself breakfast

Lovely location and staff. Our only issue was the reservation team. We made an error in our booking and called within a fee hours to remedy. After many calls and inquiries the reservation manager refused to work with us, which left an unpleasant impression. Shame because the rest of the staff is wonderful.

We came to stay for a concert in Queenstown. Check in was over an hour late as our room wasn’t cleaned. When we arrived in the room one of the bedrooms hadn’t been cleaned and we had to wait for housekeeping to return. The overall apartment was quite grubby with finger marks on left all over the kitchen. Car parking was $24 a car which we felt was quite excessive given the cost of the apartment. The front desk did bring us up a bottle of wine which was kind.

Ideally located within easy walking distance to center of town, yet far enough to be away to enjoy the quiet, peacefulness of the view. Staff was extremely helpful. Accommodations were clean, comfortable and provided everything we might need. A minor problem with the shower drain was addressed immediately. I would definitely recommend.

Very pleasant and helpful. Fast service also.

Very courteous and helpful staff. Marvelous apartment with a fabulous view. Very close to town centre so handy for shops and restaurants.

Nice location and room met every need. A large number of maintenance and repair work needed or underway around the property. This did detract from the overall experience.

I have a number of complaints. We have been using Peppers Beacon for over 10 years and we always book for 10-14 days each year.First, when we book we always book a Lakeview apartment,normally on the 10th floor as it is quiet. I booked a year ago last year to stay in the last two weeks in February. Despite this, the receptionist allocated us to Apt 302. The street noise was horrible so we asked to move so she sent us to Apt 812. Our compliants of 812 are as follows: the wifi was hopeless, every time we went out or turned off my phone the wifi defaulted to the QT hotel next door!This happened every time so we had to reset it many times a day despite following the instructions. Several of the wooden surfaces had been sanded off prior to painting. Scruffy look. The dishwasher broke down and couldn't be fixed.The clothes dryer broke down so my wife had to use the public laundry.It was eventually fixed. Reception tried to charge us for car-parking which we were told was complimentary. The final debit was higher than the quoted price. When I had to ring Peppers I was told that was the credit card loading.It would have been nice to have been told this.

Cozy mood of living room , every convinience tools for the kitchen, two bedroom, plenty of amenities of restroom, good location.. almost things were good. But the view of my room wasn't lake, it was very sad for me. I couldn't check that because I've been there first time. And service charge was so high compared with the room price. But I totally recommend this place, and I'll use next time..(as lake view).

I would like to be able to get milk for early morning tea

Reception staff friendly, efficient and helpful. Cleaning staff polite, friendly and worked well with our requests. Maintenance man very good at his job with very pleasant personality. Stayed in room 906, spectacular views and perfect spot in complex. Room needs updates to carpet and repairs on kitchen cupboards.

Very good

A great location lovely staff and amazing shower