Peppers Beacon Queenstown 4 stars

Customer review rating (ALL Rating) 3.8/5 819 reviews

Peppers Beacon Queenstown - Image 1
Peppers Beacon Queenstown - Image 2
Peppers Beacon Queenstown - Image 3
Peppers Beacon Queenstown - Image 4
34 Lake Esplanade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Staying at Peppers Beacon you are within short walking distance of the Wharf and inner city.

  • Take in the breath taking views of Lake Wakatipu, Mount Cecil and the famous Remarkables.

  • Located in the heart of Queenstown, there is an array of shops & restaurants at your doorstep.

  • The courtyard offers a sheltered and relaxing ambience with BBQ facilities.

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

Photo out of - Hotel Room

Hotel Rooms are perfect for short or busy stays, with comfortable living and underfloor heating in the ensuite bathroom and one plush king zip bed. The Hotel Room design has the ability to interconnect to an adjoining apartment via an internal door.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Suite

2 Bedroom Lake View Suite

Photo out of - 2 Bedroom Lake View Suite

Situated on the top floor with stunning views over Lake Wakatipu and The Remarkables. Each bedroom has lots of natural light and an ensuite bathroom with the main including a bath. Please note this room has stairs access only.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Apartment

2 Bedroom Lake View Apartment

Photo out of - 2 Bedroom Lake View Apartment

Relax in the 2 Bedroom Lakeview Apartment with private balcony overlooking Lake Wakatipu and the mountains. Offering a full kitchen, equipped with quality fittings, enjoy the schist stone fireplace, modern bathrooms and private laundry amenities.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 112 m² / 1205 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Apartment

3 Bedroom Ground Floor Lake View Apartment

Photo out of - 3 Bedroom Ground Floor Lake View Apartment

Located on the ground level, this apartment has a fully equipped modern kitchen, spacious dining area, lounge and balcony. Each bedroom also has its own private ensuite bathroom. This apartment is conveniently located with great water views.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 152 m² / 1636 sq ft

Bedding

King size bed(s) x2

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Apartment

3 Bedroom Lake View Apartment

Photo out of - 3 Bedroom Lake View Apartment

These apartments contain a fully equipped modern kitchen, spacious dining area, lounge and private balcony with stunning lake and mountain views that will leave you in awe. Each bedroom also has its own ensuite bathroom to ensure privacy and comfort.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 177 m² / 1905 sq ft

Bedding

King size bed(s) x2

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Apartment

4 Bedroom Lakeview Apartment

Photo out of - 4 Bedroom Lakeview Apartment

Split over 2 levels the 4 Bedroom Lake View apartment has superb lake and mountain views. Enjoy a large balcony, full modern kitchen, dining and lounge areas with a gas fireplace. Upstairs offers a kitchenette with private lounge and dining area.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
8
Area
From 186 m² / 2002 sq ft

Bedding

King size bed(s) x2

Single bed(s) x4

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
See availabilities

Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 QUEENSTOWN
New Zealand

GPS:-45.0349, 168.6531

Telephone
Fax +64 3 409 0899
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
  • 72 rooms
  • 3 rooms for people with reduced mobility
  • 72 family rooms
  • 72 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • German
  • English
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Complementary Self Service Laundry
  • Pressing
  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Green area
  • Baby bed
  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • 82 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 15.30 € 30 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  819 reviews

Customer review rating 3.5/5

Trent B. Couples - Confirmed reviews ALL

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. We will send our maintenance team to check the privacy features in the room you stayed in. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 4.5/5

Debbie H. Friends - Confirmed reviews ALL

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 0.5/5

Nick M. Families - Confirmed reviews ALL

Kia Ora, Thank you for your loyalty to Peppers over the past 15 years. We sincerely apologise that we were unable to accommodate your request for Unit 804 on this occasion, especially for such a special celebration. For future stays, we recommend booking directly with us and contacting our team before your reservation so we can consider your preferences. We truly appreciate your continued support and hope to welcome you back again. Kind regards, The Peppers Team

Customer review rating 5.0/5

Rachael M. Families - Confirmed reviews ALL

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 1.0/5

Leanne S. Couples - Confirmed reviews ALL

Good Morning, We are very sad to hear, your stay with us did not meet your expectations. Thank you very much for your suggestions for improvement. We do have a significant repair and refurbishment programme planned for later this year. I will share your feedback regarding cleanliness with our team to ensure your next stay with us is more enjoyable. We hope to see you again. Kind Regards Maja Volk Front Office Manager

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. We will send our maintenance team to check the privacy features in the room you stayed in. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 4.5/5

Debbie H. Friends - Confirmed reviews ALL

We were extremely happy with our stay. the residence was beautiful located, clean and had an exceptional view. The service staff were friendly and helpful.

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 0.5/5

Nick M. Families - Confirmed reviews ALL

disappointed as we have been regular visitors to peppers over 15 years and requested unit 804 for my wifes 50th. instead we were allocated a ground floor unit. i understand that peppers cannot alllocate requested units but instead of the best apartment we got the worst apartment and it was a long term stay 9 nights.

Kia Ora, Thank you for your loyalty to Peppers over the past 15 years. We sincerely apologise that we were unable to accommodate your request for Unit 804 on this occasion, especially for such a special celebration. For future stays, we recommend booking directly with us and contacting our team before your reservation so we can consider your preferences. We truly appreciate your continued support and hope to welcome you back again. Kind regards, The Peppers Team

Customer review rating 5.0/5

Rachael M. Families - Confirmed reviews ALL

We had a 3 and 2 bedroom lakefront apartment for a family holiday and the Peppers Apartments were perfect. Have stayed there a few times now and will return again. It is in a great location with a short flat walk to the city (no hills!). Stunning view of the lake from the apartment and very spacious. Accidentally left something valuable in the room after check out and the Peppers team helped return it to us back in Auckland which was much appreciated.

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 1.0/5

Leanne S. Couples - Confirmed reviews ALL

Extremely Disappointing First Stay at Peppers Beacon Queenstown As loyal Accor and Accor Vacation Club members for almost 20 years, we have come to expect a certain standard when booking accommodation under the Accor brand. Unfortunately, our first experience at Peppers Beacon Queenstown fell significantly below those expectations. This was our fifth visit to Queenstown, and we have also stayed regularly in Wānaka, so we are familiar with accommodation throughout the region. Our initial room was, quite frankly, in an appalling condition. The balcony was dirty, with cigarette butts left outside. It was shared with the adjoining apartment, with only one small table and two chairs between both rooms. Privacy was virtually nonexistent, as neighbouring guests could walk directly past our windows, making it uncomfortable to leave the curtains open. Inside, the lounge and only dining chair were badly worn and sagging. The walls were covered in black marks, and the bathroom had cracked tiles, missing grout and loose, hollow-sounding floor and shower tiles. There were holes where a towel rail appeared to have been removed, yet nowhere appropriate to hang towels. There wasn't even a luggage rack for our suitcase. The soundproofing was equally disappointing. We could clearly hear ordinary conversations from adjoining rooms. At approximately 1am, three people arrived and rang our doorbell before trying the neighbouring room. Combined with the poor sound insulation, this resulted in an almost sleepless first night. Credit where credit is due: The receptionist who assisted us the following morning was professional and helpful, arranging for us to move to another room. The replacement was significantly better maintained and much closer to our expectations, although the coffee machine leaked badly. We were advised that some apartments are privately owned. While that may explain variations in maintenance, it should not be the guest's concern. We didn't book a privately owned apartment — we booked Peppers. When accommodation is marketed and sold under the Peppers and Accor brands, guests should reasonably expect a consistent minimum standard, regardless of individual ownership. I have since read management responses to other guest reviews acknowledging that parts of the property require refurbishment. While improvements are welcome, it raises the question: If management is already aware of these issues, why are rooms in such poor condition still being offered at Peppers rates? There is a significant difference between accommodation that is simply dated and accommodation that is poorly maintained. Our original room was unquestionably the latter. For the price charged, it represented extremely poor value. We subsequently chose to finish our Queenstown stay at Hotel St Moritz MGallery, another Accor property, where the contrast was remarkable. The quality of the accommodation, facilities and genuinely welcoming staff reminded us of the standards we have appreciated from Accor for almost two decades. I believe these concerns deserve attention beyond a public review. After five visits to Queenstown and nearly 20 years of loyalty to Accor and Accor Vacation Club, this was certainly not the experience we anticipated from our first stay at Peppers Beacon. A great location does not compensate for poorly maintained accommodation. Ultimately, the condition of these apartments reflects directly on Peppers and Accor, regardless of who owns them. Until there is greater consistency in accommodation standards, we would be extremely hesitant to recommend Peppers Beacon or stay again. A particularly disappointing experience from a brand we have supported and trusted for so many years.

Good Morning, We are very sad to hear, your stay with us did not meet your expectations. Thank you very much for your suggestions for improvement. We do have a significant repair and refurbishment programme planned for later this year. I will share your feedback regarding cleanliness with our team to ensure your next stay with us is more enjoyable. We hope to see you again. Kind Regards Maja Volk Front Office Manager

Customer review rating 4.0/5

Yun Z. Solo - Confirmed reviews ALL

This property is an apartment-style hotel, mostly with two-bedroom or three-bedroom units. If you’re staying alone, you may be assigned a room at either end of the corridor, and these rooms are connecting rooms adjacent to the next unit. Rooms on the far right side of the hotel suffer from loud noise, likely from ventilation fans or equipment of the neighboring hotel. That said, the front desk staff were very helpful. They moved me to a different room the next day and even gave me a complimentary coffee.

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 4.5/5

Barbara B. Couples - Confirmed reviews ALL

Helpful recepception just had a few issues with entry card to room, buyvrectifird atvreception 3 times

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 1.0/5

Julie M. Couples - Confirmed reviews ALL

I booked two nights, through my Accor ap as I am a member. A week later I decided to extend the stay by a day. I had a free cancelation opportunity to cancel my first 2 day booking and just rebook as a 3 day stay. I rang the number of the property from the Accor ap and spoke with a very helpful person who said, don't cancel, just go in through the ap and book the additional night and I will pick it up this end and turn it into one booking. Only problem she didn't. On arrival we were told it was two separate bookings, and we would have to change rooms and have no room available on the day of the change- checkout 10am and they would prioritise getting us into a new room before 2pm (which they did-and they also relocated our luggage). this was really annoying for a three-day trip to have to pack again, empty a fridge of drinks, diabetes medication milk etc and re set up. Issue two- the place is so run down and tired, the light in our first rooms bathroom flickered so hard it caused our eyes to go weird (we were told yes, it is getting a reno the day you move out), the room was very small and part of a larger room that was able to lock off a room to create two different booking rooms. Our neighbors were right behind a door with coughing, screaming, crying kids all night. They may as well been in our room. The second night the same. We were told, don't worry your last night's accommodation has no neighbors so you will get a good night's sleep, not to be located next to a plant room that whirred all night. The shower was broken so the shower rose held to be used held in one hand. I know a reno is imminent, in fact started the last day we were there and why we were chucked out of our original room (not another booking), but if a light is stuffed, fix it. We paid $430 a might for really substandard accommodation, terrible nights sleeps and a real inconvenience. I travel a lot for work and sometimes I have had better in a $120 motel in a reginal town. Asked for a bowl and spoon, took so long to get it, our friends staying in the dame place hardly even got housekeeping or a change of towels. Servicing of room should mean towels, made bed and glasses, mugs that are used washed or replaced so we don't have to reuse a wine glass for a juice glass because they were left dirty. Most of the staff on duty, especially the man at the end were trying to be super helpful, gave us a bottle of wine (which we gave back). It really leaves a bitter taste in our mouths, we always try to book Accor sites but this one a total let down- best thing about it is the location to town.

Good Morning, We are very sad to hear, your stay with us did not meet your expectations. Thank you very much for your suggestions for improvement. We do have a significant repair and refurbishment programme planned for later this year. I will share your feedback regarding cleanliness with our team to ensure your next stay with us is more enjoyable. We hope to see you again. Kind Regards Maja Volk Front Office Manager

Customer review rating 4.5/5

Dannielle C. Families - Confirmed reviews ALL

Amazing stay!

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 2.0/5

Ilona P. Families - Confirmed reviews ALL

A well located apartment, it was like stepping back to the 1980 when we entered. A hifi with a CD and cassette player! And worn carpets, bathrooms and furnishings to match the era. Badly in need of an update - in fact they were updating the apartment above which added a lovely thumping soundtrack to the daytime downtime at the unit.

Kia Ora, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our convenient location and views from your unit. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 1.5/5

Daniel R. Families - Confirmed reviews ALL

My family and I attended Peppers Beacon Queenstown late last month, while the room and view were amazing. I found the customer service to be poor. When we arrived the gentleman at the counter, while lovely, could not clearly understand us. Despite being a Platinum members and booking over 6 months ago with the option of breakfast, we had to fight to get Breakfast, our fireplace did not originally work the toilet leaked (by that time I did not worry about reporting it),. If I had my time again I would not have stayed here.

Good Morning, Great to hear, you have enjoyed your time at our hotel and our location. Our team hopes to see you back, on your next trip to Queenstown. Thank you very much for your suggestions for improvement as well. I will share your feedback with our general manager, to ensure, your next stay with us is even more enjoyable, as the previous one. Kind Regards Maja Volk Front Office Manager

Customer review rating 2.5/5

Craig J. Couples - Confirmed reviews ALL

As a platinum member we placed into an all ability (disabled) facilities; toilet smelt unbearable for the 4 nights. Having no access to food hindered the stay; and car parking costs were excessive compared to other Accor hotels. We also had to go to reception 4 times as our key kept not working!!!!!!!! Staff were friendly and location is great

Kia Ora, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our convenient location and interactions with our team. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 3.5/5

Catherine F. Families - Confirmed reviews ALL

Smell in bathrooms ruined what would have been a great stay. Please upgrade the water damaged architraves around what was once a leaking shower. What a shame..it spoiled a 5 star impression.

Kia Ora, Thank you for taking the time to share your feedback. We’re very glad you had enjoyable time during your stay withe us. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 0.5/5

Natasha S. Families - Confirmed reviews ALL

I expected a lot more when booking with the Peppers brand. Other than how well located this was everything else was below standard and disappointing. The room we had booked has broken amenities and cabinetary, known issues with the door to balcony which meant this could not be accessed which is a huge deal with young kids and needing space also the unit for excessively hot and with windows only able to open a small but this was grossly uncomfortable. Half PowerPoints in the unit were not working and it was very averagely maintained overall with cleanliness of the unit. Half laundry facilities available to guests were out of order.

Kia Ora, Thank you for taking the time to share your feedback. We’re very sad to hear, we did not meet your expectations during your time at our hotel. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 1.0/5

Brad M. Families - Confirmed reviews ALL

Was quite disappointed with the service and the property in general, no spa or gym, no restaurant or bar, no breakfast. Staff not helpfull

Kia Ora, Thank you for taking the time to share your feedback. We’re very sad to hear, we did not meet your expectations during your time at our hotel. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 3.5/5

Ran H. Families - Confirmed reviews ALL

Positive: Good location, pleasant and helpful staff, daily service, large rooms, good kitchen. Negative: Quite dated, a few things were either broken or not working properly (coat hangers, coffee machine and fireplace)

Kia Ora, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our convenient location and views from your unit. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 1.5/5

John P. Families - Confirmed reviews ALL

Made a reservation the day before arrival. Revived confirmation email. When we arrived the desk agent informed us our reservation had been cancelled but the hotel home office. No explanation. Thank goodness the room was still available and we had a great front desk person to help us. Once in the room the walls were beat up with black marks all over. Carpet stained in every room. On a plus side the room Was very spacious. Parking garage was a mess and people. Pupils figure out how to park between lines.

Kia Ora, Thank you for taking the time to share your feedback. We’re very sad to hear, we did not meet your expectations during your time at our hotel. We are extremely sorry about your reservation being cancelled on the day of your check in. We have been in touch with our central reservations department and advised them to review their procedures. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 3.5/5

Jennifer H. Families - Confirmed reviews ALL

Have stayed here many times and return due to the convenience and the views. However, it is decidedly 3 star quality with mould in bathrooms, dated furniture (& condition). Price is for space, view and convenience but honestly would love if they got a makeover. Be warned - 2nd bedroom in the 2 bedroom apartments do not have an external window and there is no ventilation. Very stuffy.

Kia Ora, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our convenient location and views from your unit. We appreciate your comments regarding the appearance and maintenance at the property. While some areas of the hotel are showing their age and need repair, we’re excited and to have a significant refurbishment and repair programme planned, which will address a number of these items and further enhance the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Queenstown after our project is completed to enjoy one of our renovated apartments. Regards Maja Volk Front Office Manager Peppers Beacon

Customer review rating 4.5/5

Andrew R. Couples - Confirmed reviews ALL

Familar and love the lakeside view

Good Afternoon, Thank you very much for your kind words! Our team will be thrilled to know, you have enjoyed your stay with us. Hope to see you back, next time you are in Queenstown. Regards Maja Volk Front Office Manager

Customer review rating 4.0/5

Cathy B. Families - Confirmed reviews ALL

Great location and apartment views stunning. Lana in reception a delight! Would recommend.

Kia Ora, Thank you so much for such a lovely review, your kind words will definitely be shared with our team. We would love to welcome you back to our hotel again in the future! Kind Regards Maja Volk Front Office Manager

Other web-users rate our hotel

  • 628 reviews 9.2/10 Location
  • 965 reviews 5.5/10 Room
  • 563 reviews 7.7/10 Service
  • 13 reviews 1.7/10 WiFi
  • 395 reviews 5.1/10 Comfort
  • 319 reviews 2.2/10 Cleanliness
  • 270 reviews 3.7/10 Amenities
  • 104 reviews 5/10 Value

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