Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 4,097 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Queenstown - Hotel & Spa
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Hotel extras

  • Central village location in an iconic destination

  • Award-winning day spa

  • 3 stylish meeting spaces

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiingPaying
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300
queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: City View, Mountain view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 2 Double Beds, Double Spa Bath, Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: City View, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,097 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,831 reviews

Relaxing Stay

Customer review rating 4.7/5

Gail V. E. Couples - 23/11/2020 Confirmed reviews ALL

We loved our time at our accomodation in Queenstown. Every minute from the time of booking, to arriving and being greeted with friendly faces (Ahbi I think aided us in getting to our room), and the breakfast the following morning was delicious and the 3 men working in the kitchen were most accommodating. It was a relaxing weekend away and being in the beautiful superior room with the comfy bed and jacuzzi and the location to the town made our stay enjoyable.

Bonjour Gail Van E., Thank you so much for your recent detailed review regarding your Sofitel Queenstown experience. I am truly delighted to read how much of a relaxing stay you had. This is something that we aim to do to ensure our guests have no worries before or during their time with us. From the booking stages, to your arrival, the delicious breakfast in our Left Bank Bistro, your beautifully appointed guest room with Queenstown views I can see you had a memorable stay. Thank you for taking the time to mention those ambassadors that made a special impact on your stay, Abhi our Front Office Ambassador and the Ambassadors at breakfast. It is truly wonderful to read these comments and I will be sure to share your feedback with them all. Thank you once again Gail, we look forward to welcoming you once again to Sofitel for your next Queenstown staycation. Kind Regards, Lisa Cole Guest Relations Executive
Customer review rating 4.7/5

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

Awesome service

Bonjour and Kia Ora, Thank you so much for your truly kind review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read how much you enjoyed the awesome service from our truly friendly and attentive ambassadors. Thank you for your comments and I will be sure to share with the entire team. I appreciate your feedback regarding breakfast, this has been shared with the F&B Team and I thank you for your comments. If you do wish to share any further feedback please feel free to contact myself directly. Thank you once again and I do hope to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Comfort and attention

Customer review rating 4.7/5

Ben L. Couples - 23/11/2020 Confirmed reviews ALL

You can't go wrong at the Sofitel. The best of comfort in the room and the utmost of attention as expected. Thank you again for a great stay, we'll be back.

Bonjour Ben L., Thank you for your time in reviewing your recent Sofitel Queenstown stay. I can see from your comments you enjoyed the comfort and attention that Sofitel brings. We truly value your comments and I am delighted that you enjoyed the Sofitel high standards that we continue to maintain, I will be sure to share them with the entire team. Thank you again! It is lovely to see that Sofitel will be your chosen hotel for your next venture to Queenstown and we truly look forward to welcoming you again. Kind Regards, Lisa Cole Guest Relations Executive

Amazing Hotel & Awesome Service

Customer review rating 4.7/5

Nic J. Couples - 23/11/2020 Confirmed reviews ALL

Really attentive and friendly staff who went above and beyond to help out when we needed assistance. The suite was perfect and breakfast the next morning was delicious. Would love to stay again.

Bonjour Nic J., Thank you for your truly amazing review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I can see that you had the most wonderful stay with us enjoying the attentive, friendly service from our ambassadors, your beautifully appointed suite and delicious breakfast at our Left Bank Bistro. We too hope to welcome you back to Sofitel upon your next venture to Queenstown. From myself and all of the team, thank you for your kind comments and we look forward to welcoming you again soon. Kind Regards, Lisa Cole Guest Relations Executive

Fantastic Staff

Customer review rating 4.7/5

Deborah Friends - 22/11/2020 Confirmed reviews ALL

Overall the whole experience was wonderful especially the staff. Nothing was a problem!

Bonjour and Kia Ora Deborah, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I am delighted to read your comments regarding your stay, I can see that our truly wonderful ambassadors ensured that you had the most memorable stay. The team that we have are a true asset and make us the Sofitel we are today, they will be delighted to read your comments and I look forward to sharing your review with them. From myself and all of the team we thank you and look forward to welcoming you again very soon. Kind Regards, Lisa Cole Guest Relations Executive

Great location , staff amazing , comfiest beds , loved my massage at the spa

Customer review rating 4.7/5

Gwynneth S. Families - 20/11/2020 Confirmed reviews ALL

We loved our stay at the Sofitel ... can’t wait to come back

Bonjour Gwynneth, Thank you for taking time to share your experience at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much you enjoyed your time with us. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. I am glad to know you also had a chance to pamper yourself in our rewarded SO Spa and the treatment you enjoyed was in your liking. We look very forward to welcome you back again in the near future. Warm regards, Annabelle Hung Front Office Manager

disapointing

Customer review rating 4.7/5

Kim D. Couples - 20/11/2020 Confirmed reviews ALL

We were looking to spoil ourselves as we work long hard hours The bed was very hard and we both suffered with bad backs and necks while we were there. We thought it was not really up to five stars in comparison with other 5* hotels we have stayed at.

Bonjour & Kia Ora Kim, Thank you for taking the time to tell us about your experience at the Sofitel Queenstown Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We thank you for this feedback which is valuable for us in order to constantly review and improve the services that we offer to our guests. I do apologize for the issues you have raised in regards to the bedding and pillows were not your liking. My Bed is especial feather duvet that fit on top of the mattress. They are designed to deliver outstanding sleep to our guests. Sometimes it could be uncomfortable for some of our guests and therefore we have the ability to remove or add on for the softness upon request. Please, if you choose to stay at Sofitel again do not hesitate to let us know in advance, and we will be delighted to adjust to your comfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Annabelle Hung Front Office Manager

Well located, great staff

Customer review rating 4.7/5

Fiona Couples - 18/11/2020 Confirmed reviews ALL

Upon arrival we were treated extremely well by staff and this continued throughout our whole stay. Every member of staff we dealt with was very friendly and helpful.

Bonjour Fiona, Thank you for taking the time to review your recent Sofitel Queenstown experience. I am delighted to read how much of a wonderful stay you had, enjoying everything from our location to our friendly and helpful ambassadors. From myself and all of the team we thank you for your comments and look forward to welcoming you back upon your next visit to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Great Location

Customer review rating 4.7/5

Kirsten Couples - 18/11/2020 Confirmed reviews ALL

Friendly welcoming staff, clean comfy room

Bonjour Kirsten, Thank you for taking time to review your experience at Sofitel Queenstown Hotel & Spa. We are delighted to know you enjoyed your time with us. Recognition is very important to us and we are thrilled to read that our Ambassadors met your expectations providing the genuine and friendly service that we pride ourselves on. We look forward to welcome you again at Sofitel Queenstown Hotel & Spa in the near future. Warm regards, Annabelle Hung Front Office Manager

Excellent location great service

TripAdvisor rating 4.5/5

markyaxley 18/11/2020 TripAdvisor review

We had an awesome stay, from the first cheery welcome to the last day we were very well catered for; great location, modern facilities, excellent service, food and facilities were above expectations. Thank you everyone.

Bonjour and Kia Ora markyaxley, Thank you for your recent Trip Advisor Feedback regarding your Sofitel Queenstown stay. I am delighted to read how much you enjoyed the excellent location that we have, the wonderful service from our cheery friendly Ambassadors, the facilities that we offer and not to forget the delicious food in our beautiful restaurant. Thank you for your truly wonderful feedback and we hope to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Excellent experience with location, food & staff. Bedroom lighting should be improved

Customer review rating 4.7/5

Valerie B. Couples - 17/11/2020 Confirmed reviews ALL

Most enjoyable to the extent we stayed an extra day. Staff interchange with me was excellent at all levels. Really enjoyed the dining facilities, food range & service. Good to see management active in the restaurants to minimise labour costs & maintain high service levels. Disappointing that some Accor locations became Covid quarantine hotels - we cannot use our Accor card everywhere

Bonjour & Kia Ora Valerie, Thank you for taking time to review your experience at Sofitel Queenstown Hotel & Spa. It is such a pleasure to read about Magnifique experiences like yours! There is nothing more motivating for us than receiving feedback like yours to continue providing services that we pride ourselves on. For all our Ambassadors your candid review is priceless. I have noted your comment regarding the lighting in the room, will forward that to our Maintenance Team for further action. We understand under the current pandemic, few Accor properties become the quarantine facilities, but we are doing all we can to help the situation, and we appreciated all your understandings and loyalty with Accor, and hopefully we can resume the benefits to all Accor hotels soon. We hope to have the privilege to welcome you back on your next visit to Queenstown. Warm regards, Annabelle Hung Front Office Manager

Perfect Location

Customer review rating 4.7/5

Rosie W. Couples - 17/11/2020 Confirmed reviews ALL

Beautiful hotel, wonderful friendly, polite happy staff who are helpful and efficient. Room was amazing and very clean. Restaurant service is top class and the buffet breakfast, delicious.

Bonjour Rosie W., Thank you for your wonderful review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your comments that you enjoyed everything, from the central location that we have, our beautiful hotel, the friendliness of our ambassadors, your beautifully appointed guest room and delicious breakfast in Left Bank Bistro. We appreciate your very kind comments and look forward to welcoming you back to Sofitel in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

excellent location, fantastic staff

Customer review rating 4.7/5

M W. Couples - 17/11/2020 Confirmed reviews ALL

We had a fab time the staff were extremely attentive and helpful.

Bonjour & Kia Ora M, Thank you for taking time to review your experience at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that you had a lovely time during your stay with us and how our central location helped you explore what our beautiful Queenstown has to offer. More important is the recognition for our Ambassadors, we are thrilled to read that our Ambassadors met your expectations providing the genuine and friendly service that we pride ourselves on. Thank you for commenting Andrew, the Concierge you met on the arrival. I am delighted to share your kind words to him and the rest of the management team. We look forward to welcome you again at Sofitel Queenstown Hotel & Spa in the near future. Warm regards, Annabelle Hung Front Office Manager

Well located. Did not need to use my car.

Customer review rating 4.7/5

Anita F. Families - 17/11/2020 Confirmed reviews ALL

Won a free night via the CDHB, which was a lovely surprise! Thank you! Opted to stay another night also.

Bonjour Anita F., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful that our Health Care workers are given this wonderful opportunity to take the time to head away and truly relax for a few days. It is well deserved and we thank you! I can see from your comments that you truly enjoyed our central location, meaning you did not need to use your car during your stay. This is wonderful to hear as Queenstown is right on your doorstep enabling our guests to head out and explore this beautiful town. Thank you for your further comments, they have been shared with the Senior Management Team to review. We appreciate your time in reviewing your stay and hope to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

great service

Customer review rating 4.7/5

Willem V. M. Families - 17/11/2020 Confirmed reviews ALL

good room and great meal and breakfast

Bonjour and Kia Ora Willem Van m., Thank you for your comments regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read how much of an enjoyable stay you had enjoying the wonderful service from our helpful and friendly ambassadors. I am delighted to read how much you also enjoyed your room and the beautiful food provided here at the hotel. From myself and all of the team we truly appreciate your kind comments and look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Very enjoyable

Customer review rating 4.7/5

Trina Couples - 16/11/2020 Confirmed reviews ALL

2 nights - no fuss

Bonjour Trina, Thank you for your recent review regarding your stay here at Sofitel Queenstown Hotel & Spa. I can see that you had a very enjoyable stay with us once again. It is a pleasure to welcome you both back time and time again. From myself and all of the team, we thank you for always choosing Sofitel for each and every visit you make to Queenstown. We look forward to welcoming you again soon. Thank you. Kind Regards, Lisa Cole Guest Relations Executive

Wonderful Stay

Customer review rating 4.7/5

Nicole Couples - 15/11/2020 Confirmed reviews ALL

Lovely stay, beautiful hotel. Staff were lovely and so helpful.

Bonjour & Kia Ora Nicole, Thank you for taking time to review your experience at Sofitel Queenstown Hotel & Spa. We are thrilled to read that you had a lovely stay here with us and appreciated the services our Ambassador provided. We look forward to welcome you again in the near future at Sofitel Queenstown Hotel & Spa. Warm regards, Annabelle Hung Front Office Manager

Sofitel Stay

TripAdvisor rating 4.5/5

gllyeates 15/11/2020 TripAdvisor review

Great location, with views of the lake from our room ..Right in town, easy walking distance to all the shops and lake front.. The staff are excellent .. we enjoyed our stay and will defiantly return ..

Bonjour gllyeates, Thank you for your wonderful comments regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from you comments that you truly enjoyed the central location that we have and the beautiful view from your room. Thank you for mentioning our ambassadors and how excellent they are, I do agree that they are a true credit and an absolute asset to the hotel. I do hope that Sofitel will now be your chosen hotel for each and every Queenstown venture you now make in the future. We look forward to welcoming you back very soon, thank you once again. Kind Regards, Lisa Cole Guest Relations Executive

Well located, service in the restaurant was very good.

Customer review rating 4.7/5

Alistair D. Couples - 14/11/2020 Confirmed reviews ALL

We felt the room was a bit tired, the mattress wasn't that comfortable and the basin in the bathroom had a crack and should have been repaired. The toilet seat didn't have stoppers on it and the flush mechanism appeared to stick.

Bonjour and Kia Ora Alistair D., Thank you for your honest feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read how much you enjoyed our central location and the service in our beautiful restaurant. Thank you for your comments, I will be sure to share these with the team. It is truly unfortunate that you did not enjoy your room and everything that it had to offer, I am sorry that this was the case for you as I can see you are one of our valued guests and it is extremely disappointing to read. I do hope that we will have the opportunity to restore your faith in us and welcome you back to Sofitel upon your next venture to Queenstown. You do now have my direct contact details and it would be my pleasure to help assist on any future reservations you may make with us. Please feel free to contact myself directly if you do wish to share any further feedback regarding your stay. Thank you once again Mr. D.. Kind Regards, Lisa Cole Guest Relations Executive

Great staff

Customer review rating 4.7/5

Alwyn C. Couples - 14/11/2020 Confirmed reviews ALL

One of the best stays ever

Bonjour and Kia Ora Alwyn C., Thank you for your awesome review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is truly wonderful to see that you had the best stay ever! I would like to thank you for taking the time to mention Joe who is one of our Concierge and a true asset to the team. I will be sure to share your wonderful feedback with Joe and the team. Also not to forget the ambassadors in 1789 Bistro, I will be sure to find out who was on that evening and of course share your comments with them too. We look forward to welcoming you back to Sofitel again in the very near future. From myself and all of the team we thank you for your kind comments. Kind Regards, Lisa Cole Guest Relations Executive

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