Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 999 reviews

Best price
guarantee
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  999 reviews

Customer review rating 5.0/5

William K. Couples - Confirmed reviews ALL

Never had a disappointing stay at Sofitel. Right from the moment greeted by the courteous concierge and most welcoming staff member at reception processing our check in formalities. Felt relaxed and given attention with proficiency and professionalism a credit staff providing a service that makes the stay that much enjoyable. Definitely return in the future.

Customer review rating 5.0/5

Jeffrey B. Solo - Confirmed reviews ALL

A very warm welcome on arrival and in a great location!

Bonjour / Kia Ora Jeffrey, Thank you for your wonderful review and perfect score. We are delighted to hear that you enjoyed your stay and that our team provided you with a warm welcome from the moment you arrived. We're also pleased that you appreciated our central location, making it easy to enjoy all that Queenstown has to offer. Thank you again for your kind words. We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another fantastic stay in the near future. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Diane F. Solo - Confirmed reviews ALL

Comfortable stay, lovely restaurant , spa treatment is what I needed. Just at night people were talking in the corridors as they went to their rooms.

Bonjour / Kia Ora Diane, Thank you for your wonderful rating and for choosing to stay with us. We are delighted to hear that you enjoyed a comfortable stay, appreciated our restaurant, and found your spa treatment to be just what you needed. It is always rewarding to know our guests leave feeling relaxed and well looked after. Thank you also for your feedback regarding the noise in the corridors at night. We understand how important a peaceful environment is to a relaxing stay. As part of our future refurbishment plans, we are exploring improvements to soundproofing throughout the hotel to further enhance guest comfort. We truly appreciate your comments and look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the future. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 3.0/5

Coreena L. W. Families - Confirmed reviews ALL

We recently stayed at Sofitel Queenstown as a walk-in booking. The lady at reception was friendly and helpful, although she did accidentally quote us a lower price after getting the number of nights we wanted to stay incorrect. Despite this, check-in was still pleasant overall. I had previously stayed at this hotel about a year ago and enjoyed it so much that I recommended it to the rest of my family for this trip. One of the highlights of the hotel is definitely the day spa. It truly feels like a hidden oasis and deserves to be advertised much more. The ladies working there are absolutely amazing and, in my opinion, are the hotel’s biggest asset. Their professionalism and service were exceptional. Unfortunately, there were also some disappointing aspects during this stay. The breakfast buffet had a lack of variety and options compared to what you would expect from a Sofitel property. The breakfast staff also appeared far more interested in socialising amongst themselves than attending to guests. I also overheard one staff member referring to guests as “little kids” because of the way they ate and left crumbs on the floor, which was quite unprofessional and uncomfortable to hear. The biggest disappointment, and ultimately the reason I would not return, was the condition of the beds. I have stayed in many Accor properties over the years and have never slept in a bed as uncomfortable and worn out as the ones at this hotel. They urgently need replacing. Sadly, it feels as though the standards at this property are beginning to slip.

Bonjour / Kia Ora Coreena, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am pleased to hear that our reception team provided a warm welcome and that you found our spa to be such a standout experience. Your kind words about the spa therapists are truly appreciated, and I will ensure they receive the recognition they deserve. It is wonderful to know they made such a positive impression on your stay. At the same time, I am disappointed to learn that several aspects of your experience fell short of expectations. Please accept my sincere apologies regarding the breakfast experience. The comments you overheard from a team member are certainly not reflective of the professional and respectful service standards we strive to uphold, and I have shared this feedback with our Food & Beverage leadership team for immediate review and coaching. I am also sorry to hear that the comfort of your bed significantly impacted your stay. Guest comfort is one of our highest priorities, and we fully acknowledge that some of our furnishings are showing signs of age. As part of our ongoing improvement programme, we have commenced a staged bed replacement project and are actively working through upgrades across the hotel. In addition, our new owners are currently progressing plans for a comprehensive refurbishment of the property. After proudly serving guests for over 20 years, we recognise that certain areas require renewed investment, and we are committed to ensuring the hotel continues to meet the luxury standards expected of the Sofitel brand. While I appreciate your comments that standards appear to be slipping, please be assured that we are listening carefully to guest feedback and taking meaningful action to address these concerns. Your observations help us identify where we need to improve and focus our efforts. Thank you once again for sharing both the highlights and areas for improvement from your stay. We hope we may have the opportunity to welcome you back in the future and demonstrate the enhancements currently underway. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Jennifer W. Couples - Confirmed reviews ALL

Loved our stay. Staff were fantastic

Bonjour / Kia Ora Jennifer, Thank you for your perfect score and for sharing your feedback. We are delighted to hear that you had an awesome stay with us. It is especially wonderful to know that our team made such a positive impression and helped make your experience memorable. Providing genuine and attentive service is what we strive for every day, and your kind words will mean a great deal to the entire team. We truly appreciate your support and look forward to welcoming you back to Queenstown for another fantastic stay in the near future. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Other web-users rate our hotel

  • 410 reviews 9.4/10 Location
  • 525 reviews 7.7/10 Room
  • 668 reviews 9/10 Service
  • 11 reviews 1.4/10 WiFi
  • 179 reviews 7.7/10 Vibe
  • 143 reviews 8.2/10 Breakfast
  • 94 reviews 7.2/10 Cleanliness
  • 62 reviews 6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown