Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 941 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  941 reviews

Customer review rating 5.0/5

Brian A. Couples - Confirmed reviews ALL

Two Nights of Luxury in Queenstown

Customer review rating 3.5/5

Kelvin A. Couples - Confirmed reviews ALL

Poor sound proofing on rooms, below average service and facilities, high price, but rooms acceptable

Customer review rating 4.5/5

Emily G. Couples - Confirmed reviews ALL

Stayed here a few times now. The location is the best, the staff are the best, and the rooms are very comfortable

Customer review rating 3.5/5

Jonathan P. A. Families - Confirmed reviews ALL

Location is great. Front desk/concierge service very good - friendly, helpful, professional. Restaurant staff mostly ok but a little slow and got orders wrong but food selection was good. Rooms are comfortable if showing their age a little bit clean, nice minibar inclusions. Executive lounge and f&b selection was good

Bonjour / Kia Ora Jonathan, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our central location and that our front desk and concierge team made a positive impression with their friendly, helpful and professional service. It’s also great to know you found the rooms comfortable, appreciated the minibar inclusions, and enjoyed the Executive Lounge and food & beverage selection. We apologise for the slower service and order mix-ups you experienced in the restaurant. Your comments have been shared with the team so we can improve both the speed and accuracy of service. We also appreciate your feedback regarding the rooms showing their age and the limitations with TV streaming. We’re pleased to share that we are currently working on plans to upgrade both our guest rooms and public spaces, and insights like yours are very valuable as we shape these improvements. Thank you again for your comments, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 3.5/5

Sharon H. Couples - Confirmed reviews ALL

Check-in was really disappointing and set us off on a bad footing from the get go. We checked in at 2.20pm to be told our room was not quite ready. We were directed to the bar to have a 'complimentary drink' while a staff member checked with housekeeping to find out the status of our room. After an hour with no-one checking in with us I went back to reception to be told our room still wasn't ready and someone would check with housekeeping and get back with us. We decided to go for a walk as we didn't want to sit around any more. We were asked to pay for our 'complimentary' drinks, left to go for a walk and our room was finally ready at 4.30pm. Nobody contacted us at any time to advise us what was happening with our room and it was up to me to keep going back to reception to check. Our holiday got off on a bad footing.

Bonjour / Kia Ora Sharon, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your room and found our housekeeping team very attentive. We sincerely apologize for the inconvenience you experienced during check-in. It sounds like the process did not go as smoothly as it should, and we understand how this affected the start of your holiday. Please know this is not typical of our service, and we will review the situation to ensure it remains an isolated occurrence. Regarding breakfast, we regret that the buffet selection did not meet your expectations and that some dishes were unavailable. We are addressing this with our culinary team to improve both variety and temperature throughout service. We truly value your feedback and hope to have the chance to provide you with a seamless and enjoyable stay on your next visit. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Other web-users rate our hotel

  • 402 reviews 9.5/10 Location
  • 502 reviews 7.6/10 Room
  • 638 reviews 9.2/10 Service
  • 10 reviews 1.7/10 WiFi
  • 166 reviews 7.2/10 Vibe
  • 130 reviews 8.7/10 Breakfast
  • 92 reviews 7.1/10 Cleanliness
  • 5 reviews 2.9/10 Pool

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