Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 861 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  861 reviews

TripAdvisor Rating  4.6/5  2,008 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Isabella S. Couples - Confirmed reviews ALL

Our overall experience was disappointing. We advised we would be there earlier and if early check in was available it’d be great to have. It wasn’t which was ok but at 2pm the room was still not ready despite that being check in. After they changed our room we got into the room at 2:30pm. We enjoyed the club although the decor was dated and it felt very dark. The bathroom had marks inside the toilet however the rest of the room was tidy and clean. The breakfast on the Sunday was great however on Monday the menu had changed and it was rubbish. We were advised at check out and breakfast on Monday we would have to pay for another breakfast which was totally ok with us. What wasn’t was the lady at reception who accused us of not answering calls to our room phone and putting do not disturb on the door. Both of these weren’t true and when I showed her my call log she said oh no I meant your room phone. We left our bags there while we walked around and I was pretty upset to have words said to me like that over them trying to get in touch with us regarding needing to pay for another breakfast. When I came back I said to her was it possible they went to our original room and she said oh yes maybe. It left a sour taste in our mouths though.

Bonjour / Kia Ora Isabella, Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your experience fell short of expectations and that several aspects of your stay did not reflect the high standards we strive to deliver. I sincerely apologise for the delay with your room readiness and the inconvenience this caused—especially after you had notified us of your early arrival. While early check-ins are subject to availability, your room should have been ready by the standard check-in time, and I’m sorry this was not the case. I am pleased, however, that our team could offer an alternative room to minimise further delays. Thank you also for your comments regarding the room and the Club Lounge. We will certainly look into the toilet cleanliness oversight and your feedback regarding the décor, as this helps us improve both presentation and consistency. I am glad to hear you enjoyed Sunday’s breakfast, though I regret that Monday’s offering did not meet the same standard. Your comments have been shared with our culinary team for review. Most importantly, I am genuinely sorry for the misunderstanding at checkout. This is not the level of communication or service we aim to provide. Your interaction with our team member should have been handled with clarity and courtesy, and I apologise for the frustration and discomfort it caused. Thank you again for your valuable feedback. We hope to have the opportunity to restore your confidence in us and provide a much smoother, more enjoyable experience on your next visit. Best Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Andrew C. Friends - Confirmed reviews ALL

Loved the location, the staff were all great (especially the Left Bank Bistro crew). Reservations somehow found us a room when they were sold out. I wouldn't stay anywhere else when in Queenstown

Bonjour / Kia Ora Andrew, Thank you so much for your outstanding review and for choosing to stay with us during such a busy marathon weekend. We’re thrilled to hear that our location and team made your visit exceptional. Our reservation team will be absolutely delighted to know their efforts in securing your stay made such a wonderful impression. We’re also grateful for your kind words about Frederico and the Left Bank Bistro team — they truly take great pride in creating memorable experiences for our guests. It was our pleasure to look after you for your full 11-night stay, and we’re honoured to be your preferred home in Queenstown. We can’t wait to welcome you back on your next visit. Best Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 3.5/5

Joohee Y. Couples - Confirmed reviews ALL

Honestly, I did have points and a complimentary night stay benefit, but those points are still money. And after using all of that, I can’t say I’m fully satisfied with the experience.

Customer review rating 4.5/5

Jennifer K. Business - Confirmed reviews ALL

Needs consistency to stand out

Customer review rating 5.0/5

Maxene G. Families - Confirmed reviews ALL

The holiday was made so much better because of your wonderful staff and their hospitality. I would like to mention your manager Prandre as well as Valerie whom were so helpful and kind.

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Other web-users rate our hotel

  • 377 reviews 9.5/10 Location
  • 475 reviews 7.8/10 Room
  • 601 reviews 9.2/10 Service
  • 11 reviews 2.9/10 WiFi
  • 157 reviews 7.6/10 Vibe
  • 117 reviews 7.9/10 Breakfast
  • 91 reviews 7.1/10 Cleanliness
  • 51 reviews 6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.