Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 740 reviews

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Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  740 reviews

TripAdvisor Rating  4.5/5  1,981 reviews

Certificate of excellence 2024

Sofitel Queenstown- very convenient and helpful staff

TripAdvisor rating 5.0/5

Lili W TripAdvisor review

We had a nice stay at the Queenstown Sofitel. The location is very convenient and the staff very helpful. We'd like to specifically thank your Concierge Shane. He was extremely helpful and knowledgeable. Every question we asked, he was able to answer. Every recommendation he made was excellent. We even called him while we were out-and-about, for additional info. He is a wonderful asset for your hotel. Would also like to say that your housekeeping staff was also very nice. When they came to clean our room, it was not a convenient time. They happily said they would come back. When they came back, we were busy with something, and they offered to come back again. Thank you! The housekeeping staff was very flexible and considerate. Get Outlook for Android

Excellent Stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Well situated, well maintained hotel. But the staff made our stay, all so helpful and efficient. A really great team.

Wonderful Family Vacation Hindered by Poor Internet Connection

Customer review rating 3.5/5

Greg Families - Confirmed reviews ALL

We stayed 3 nights at Sofitel Queenstown Hotel and Spa. This hotel is in an excellent location, central to all of the trappings of Queenstown. My family of my wife, her son, his wife and their baby boy thoroughly enjoyed the hotel amenities, especially of the Club Millesime for afternoon tea and apero chic / evening canapés. My wife and daughter in law thoroughly enjoyed the spa / sauna treatment. Breakfast was a wonderful experience, with good food and service by staff, made a pleasant start to our mornings. We were appreciated of the extra service staff did when they responded to our requests for treatment/providing assistance in warming meals for the baby. The only blight to our experience was the very poor internet. Our internet connection was very bad and we could not even access the internet for our personal means and this poor connection prevented me from completing my work commitments remotely. Consequently I missed out on applying for a very important role in my company. My wife and I repeatedly submitted complaints about the poor internet connections, and reception promised that they would look into improving the internet service, by re-starting the router / server. However this did not resolved our internet connection. This was a frustrating experience and it put a damper on what could have been a wonderful experience for the whole family.

Everything. Perfect

Customer review rating 5.0/5

Chantelle G. Couples - Confirmed reviews ALL

Great welcome, lugguge delivered to the room, very very clean. Great service.

Bonjour Chantelle, Thank you for your wonderful feedback! We are thrilled to hear that everything about your stay was perfect. From the warm welcome to the luggage service and our cleanliness standards, it’s heartening to know we met your expectations. Your kind words about our service inspire our team to continue providing exceptional experiences. We look forward to welcoming you back soon for another perfect stay! Kind Regards Pradnya Lohate Front Office Manager

Great

TripAdvisor rating 5.0/5

soph1407 Couples - TripAdvisor review

Received wonderful service and were treated so kindly by all of the polite staff. The room was lovely and had the comfiest bed. The location couldn't be any more perfect, and the amenities were fulfilling, with everything you could ever need right there in the building. 

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Other web-users rate our hotel

  • 325 reviews 9.3/10 Location
  • 416 reviews 7.7/10 Room
  • 513 reviews 9.2/10 Service
  • 9 reviews 3.1/10 WiFi
  • 137 reviews 7.9/10 Vibe
  • 114 reviews 8/10 Breakfast
  • 97 reviews 7.9/10 Cleanliness
  • 58 reviews 5.9/10 Value

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All our hotels in Queenstown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.