Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 723 reviews

Best price
guarantee
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  723 reviews

TripAdvisor Rating  4.5/5  1,978 reviews

Certificate of excellence 2024

Woeful breakfast restaurant - unhygienic to the maximum

TripAdvisor rating 1.0/5

gourmetbec Couples - TripAdvisor review

It saddens me to have to write this as we have visited this hotel a few times now. However, there are simply no words to describe the unhygienic practices in their breakfast restaurant Leftbank. The restaurant had mostly uncleared and dirty tables when we arrived so there were many to be cleaned up. I witnessed a female server take a soiled napkin off one table, dip it in the used water glass off the same table and then proceed to wipe down the neighbouring soiled table with it. In the span of 20 minutes she cleared three tables in the same manor, all with soiled napkins from other tables including a baby high chair that needed a good clean down. In all our travels I have never seen such disgusting practices. No clean cloth, no sanitisation, just wiping various germs onto a table via a used napkin and resetting it for someone else to eat their breakfast at. Told the duty manager of hotel, he didn’t seem too phased. He could have handled this more appropriately. It’s a Sofitel - I expect better, better training and not to eat off a table full of pathogens from another guest. Ever wonder why you get sick eating out?! Will never stay here again - management is obviously not interested if they allow such poorly trained staff and at NZD $700 a night they should care more. Queenstown is a tourist town, but this is no excuse to have so much disregard for your standards. So disappointed as Accor platinum and diamond members.

Fabulous Hotel in a Fantastic Location

TripAdvisor rating 5.0/5

Long T Couples - TripAdvisor review

Thoroughly enjoyed our stay here, right on the steps leading to the Gondola and so close to fine dining as well as casual eateries, including Feegburger! The hotel facilities are just great, the service excellent.

Severe Allergic reaction

Customer review rating 2.0/5

Amit G. Couples - Confirmed reviews ALL

I recently stayed at the Sofitel Queenstown Spa from November 3rd to 6th, and unfortunately, it was not the experience I had hoped for. On my first day, I took an afternoon nap, only to wake up with a severe allergic reaction from the bedsheets and pillows. I found red marks all over my legs, arms, and neck, and my skin was incredibly itchy. It was so uncomfortable that I immediately informed the housekeeping team. They were responsive and promptly changed the bedsheets and other items. However, the itchiness persisted, leaving me feeling helpless and frustrated. I had looked forward to a relaxing and enjoyable trip, but this experience really disrupted my plans and put a damper on my stay. Visiting the pharmacy every day. had lots of tablets rather then enjoying the trip. I nearly spend $2000 on the stay but felt wrong decision to stay there after this issue.

Great location, Comfortable room and great staff

Customer review rating 5.0/5

Takao O. Families - Confirmed reviews ALL

The hotel is at a great location, the room was very comfortable and the staffs were wonderful. We'd love to come back.

We loved staying at your Hotel. Excellent location and wonderful attentive staff.

Customer review rating 5.0/5

Jackie Couples - Confirmed reviews ALL

The Sofitel Queenstown was a luxurious Hotel and we loved our stay with you. The room was beautiful . The staff were always friendly and helpful and the location of the Hotel was excellent. We would definitely stay again with you.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 320 reviews 9.3/10 Location
  • 403 reviews 7.8/10 Room
  • 501 reviews 9.2/10 Service
  • 8 reviews 1.6/10 WiFi
  • 133 reviews 8.3/10 Vibe
  • 110 reviews 8.1/10 Breakfast
  • 96 reviews 7.5/10 Cleanliness
  • 61 reviews 5.7/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.