Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 3,989 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Queenstown - Hotel & Spa
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central village location in an iconic destination

  • Award-winning day spa

  • 3 stylish meeting spaces

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiingPaying
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300
queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,989 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,819 reviews

Nice people....competent....on time...

Customer review rating 4.7/5

Joseph Solo - 19/10/2020 Confirmed reviews ALL

Always felt welcome. Service was excellent.

Had a fantastic time

Customer review rating 4.7/5

Michael S. Families - 18/10/2020 Confirmed reviews ALL

A1 experiance

Good Central Location

Customer review rating 4.7/5

Crispin W. Solo - 18/10/2020 Confirmed reviews ALL

Nice room and good check in experience.

GREAT STAY

Customer review rating 4.7/5

Tania Friends - 18/10/2020 Confirmed reviews ALL

Location is perfect, close to town etc. Room was huge only issue was the house keeping came really late 3-3.30ish so we had to vacate the room while it was cleaned. Club room was small and 12 people (about) but would fill quickly. Limited beer selection but good variety of wines. We ordered x2 bottles of bubble on 2 separate nights and they weren't brought up to our room until we reminded them. We will always stay here when in Queenstown.

Very disappointed with our stay

Customer review rating 4.7/5

Karen W. Business - 17/10/2020 Confirmed reviews ALL

We were very dissatisfied with our room location we were apparently up graded and our room was located on the 5th floor. The whole floor was being refurbished, when we left the room the corridor was freezing there were workmen everywhere, every room was open and totally empty As they were re carpeting. We couldn’t believe that they would put paying guests on this floor why weren’t we on a floor that wasn’t being refurbed? Also it was cold in the room and there were no extra blankets in the room. The whole experience was not up to the Sofitel standard. Consequently we checked out a day early.

Always a great stay

Customer review rating 4.7/5

Janice P. Friends - 17/10/2020 Confirmed reviews ALL

Very warm welcome with lovely staff, beautiful clean rooms and quality service

Well located

Customer review rating 4.7/5

Catherine Couples - 16/10/2020 Confirmed reviews ALL

Excellent service, nice room and nice extra tough if a glass of bubbles and some nibbles as it was our honeymoon.

Fantastic Great

Customer review rating 4.7/5

Gayle B. Couples - 16/10/2020 Confirmed reviews ALL

Great Location staff very friendly

Great Stay

Customer review rating 4.7/5

Anonymous Business - 15/10/2020 Confirmed reviews ALL

Given the recent circumstances our stay was lovely. The staff are all fantastic, very welcoming, professional and helpful.

The stay was reasonable value for money

Customer review rating 4.7/5

Anonymous Couples - 14/10/2020 Confirmed reviews ALL

The room was OK but the bathroom sink was cracked and was therefore unhygienic. This should have been rectified.

Great service, great staff, great location & thanks for great weather

Customer review rating 4.7/5

Greg Couples - 13/10/2020 Confirmed reviews ALL

Superb

Great location

Customer review rating 4.7/5

Dwayne Friends - 13/10/2020 Confirmed reviews ALL

I always love staying at Sofitel, however Sofitel Queenstown is in desperate need of a renovation. The room amenities and decor are becoming very dated. The staff were excellent - much better than the last time I stayed.

Beautiful hotel, awesome servce

Customer review rating 4.7/5

Cathy C. Families - 12/10/2020 Confirmed reviews ALL

Loved staying here. The staff were fantastic and so accommodating. The location is excellent, we didn't need to hire a car as it's right in the centre of town. I even got special room make over with balloons, banner and bottle of wine on my birthday. Super friendly staff across the board and the services and food were also great. Will definitely come again

Bonjour and Kia Ora Cathy, Thank you for your truly amazing review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It was an absolute pleasure to host you both for your recent Birthday stay with us. We are truly delighted that you had a memorable stay and all of our Ambassadors made a true impact on your stay. We look forward to having the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Fantastic & Relaxing Stay

Customer review rating 4.7/5

Bryce T. Couples - 12/10/2020 Confirmed reviews ALL

Simply another enjoyable stay, very relaxing environment and the hotel staff are only too happy to assist with everything you may need.

Bonjour and Kia Ora Mr T., Thank you for your truly wonderful comments regarding your stay with us. It was a pleasure to welcome you back with us and to read how much of an enjoyable stay you had. From myself and all of the team we are looking forward to having you back to stay with us upon your next Queenstown venture. Kind Regards, Lisa Cole Guest Relations Executive

Good stay

Customer review rating 4.7/5

David Families - 12/10/2020 Confirmed reviews ALL

Overall good but room was too small for three of us - two adults and a child. Were not offered extra bed.

The staff made the stay awesome

Customer review rating 4.7/5

James B. Couples - 10/10/2020 Confirmed reviews ALL

Awesome location with amazing staff who bent over backwards for us..

Bonjour James b., Thank you so much for your lovely review regarding your recent Sofitel Queenstown Hotel & Spa. It is truly amazing to read how much our awesome ambassadors made your stay such a memorable one, from check in to check out and of course the amazing central location that we have. I would like to thank you for your honest feedback and thank you for your time. We do hope to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Great facilities

Customer review rating 4.7/5

Grant M. Couples - 10/10/2020 Confirmed reviews ALL

Outstanding experience

Bonjour Mr M., We appreciate you taking the time to review your recent Sofitel Queenstown experience, we thank you for that. It is truly wonderful to read such lovely comments and that you had such an outstanding experience. From myself and all of the team, we hope to welcome you back to Sofitel upon your next venture to Queenstown. Thank you once again. Kind Regards, Lisa Cole Guest Relations Executive

Well located

Customer review rating 4.7/5

Linda Couples - 10/10/2020 Confirmed reviews ALL

Staff are very attentive not judgemental as we arrived after a campervan stay and looked a little rough around the edges. Room and bathroom was comfortable loved the t.v in our spa bath haha

Bonjour and Kia Ora Linda, Thank you for your time in reviewing your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your comments that you truly enjoyed our wonderful location that we have which is very central to Queenstown. Not to forget the attentive and wonderful service from our ambassadors. You also took the time to mention your beautifully appointed guest room and all that it has to offer. I do hope that we will have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Well Located

Customer review rating 4.7/5

Ken Couples - 10/10/2020 Confirmed reviews ALL

We enjoyed our stay at the Sofitel Queenstown, the staff were amazing, in fact we both said they were the most accommodating, and friendly staff we have encountered in any Accor hotel that we have stayed at, so top marks to your team.

Bonjour and Kia Ora Ken, Thank you for your truly wonderful review based on your recent Sofitel Queenstown Hotel & Spa experience. I can see form your comments that you were truly blown away by the amazing service by our truly accommodating and friendly staff. It is heart warming to read and I will be sure to share with all. Our ambassadors are the core of this hotel and make us the fine establishment that we are today, we are truly proud of each and every one and comments like yours deserved to be shared throughout. I would like to thank you once again for your feedback and from myself and all of the team here at Sofitel we look forward to welcoming back upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Awesome staff & great atmosphere. You can tell there is a great staff culture!!! Great location.

Customer review rating 4.7/5

Adelle W. Couples - 10/10/2020 Confirmed reviews ALL

The experience from the time we arrived, until 5 days later when we left was exceptional. Every interaction we had was professional & above and beyond. We booked a further night because we were so impressed.

Bonjour and Kia Ora Adelle W., Thank you so much for your truly amazing review regarding your stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read such a kind review and with a special mention to our top class Ambassadors. Without them we would not be the fine establishment that we are today, we are extremely proud of the team we have and it is heart warming to read your very kind words. I look forward to sharing your comments with everyone at the next monthly Ambassadors meeting. You made a special mention to Pradnya our Front Desk Ambassador, I will be sure to share your feedback with her and with everyone. We look forward to welcoming you back to Sofitel once again to enjoy that amazing central location that we have here in Queenstown. From myself and all of the team, see you next time. Kind Regards, Lisa Cole Guest Relations Executive

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