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Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 4,675 reviews

ALLSAFE approved hotel

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Sofitel Queenstown Hotel and Spa
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+ 22 Services

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300 queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 82 rooms
    • One room for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 82 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage Additional charge
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • QUEENSTOWN AIRPORT Additional charge
    • Queenstouw Int. and Dom. Airport Additional charge
    • ZQN Additional charge
  • Valet Parking Additional charge
    • Near the property
    • 30 parking spaces
    • Public
    • Parking opened 24/7
    • Valet parking
  • Public Additional charge
    • Near the property
    • 30 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • So Fit
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,675 reviews

TripAdvisor Rating 4.5/5

1,873 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

great staff

Customer review rating 5.0/5

Anonymous Friends - 11/10/2021 Confirmed reviews ALL

I had to check-in a day early as there were some change in plans. I simply called the property and spoke to the manager on duty, just took couple of minutes and everything was sorted. Thanks for your help.

Bonjour Yugam, Many thanks for taking the time to leave feedback after your most recent stay with us, I am thrilled to read that you had a great stay and we were able to assist your last minute amendments, We look forward to welcoming you back in the near future, Kind regards Matt

Great stay

Customer review rating 4.5/5

Carla M. Families - 10/10/2021 Confirmed reviews ALL

Thanks so much for the lovely rooms and also the special treats you left in our room. It was much appreciated.

Bonjour Carla, Many thanks for leaving feedback after your most recent stay with us, we are thrilled to hear that you enjoyed the treats in the room! Our chefs take great pride in making them each morning! We look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

Excellent surroundings and wonderful service.

Customer review rating 5.0/5

Christine G. Families - 05/10/2021 Confirmed reviews ALL

Considering the extra precautions due to lockdown,our experience was top notch,very helpful staff and welcoming.

Bonjour Christine, Thank you very much for leaving such great feedback aft6er your recent stay at Sofitel Queenstown, I am thrilled to hear that our staff took care of you throughout your stay, We look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

pleasant

Customer review rating 4.0/5

Maria A. Couples - 04/10/2021 Confirmed reviews ALL

nice hotel good service and friendly staff

Bonjour Maria, Many thanks for sharing feedback after your recent stay, We have taken your wifi comments onboard and are actively looking into this issue, Kind regards Matt McClure Front of House Manager

Excellent stay

Customer review rating 4.5/5

Alexander W. Couples - 03/10/2021 Confirmed reviews ALL

We were welcomed by very a very helpful team member. The room was very nice, clean and all you need was in the room. We were pleasantly surprised by the complimentary bottle for our anniversary. The dinner, even though we were in Delta Level 2, was very nice and breakfast was lovely. The hotel is central to all the other activities.

Bonjour Alexander, Many thanks for sharing your feedback after your recent stay, I am thrilled to read that our food and beverage team were able to look after you and make your stay memorable, We look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

Great location. Lovely staff

Customer review rating 5.0/5

Sharon Couples - 03/10/2021 Confirmed reviews ALL

2 night stop in Queenstown. Very convenient location handy to shops, waterfront and restaurants. Beautiful rooms with great amenities.

Bonjour Sharon, Many thanks for sharing feedback after your recent stay at Sofitel Queenstown, We look forward to welcoming you back to Sofitel Queenstown in the near future, Kind regards Matt McClure Front of House Manager

Awesome stay

Customer review rating 5.0/5

Maria W. Friends - 30/09/2021 Confirmed reviews ALL

Great hotel, very welcoming team and perfect location. Everything you need for a awesome staycation.

Bonjour Maria, Many thanks for sharing such detailed feedback after your recent stay at Sofitel Queenstown, I am thrilled to hear that Ralph was amazing throughout your stay, he is a real asset to our team, We look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

Great location, Great Service

Customer review rating 4.0/5

Helen K. Couples - 25/09/2021 Confirmed reviews ALL

First time staying at Sofitel Queenstown. Location was great, very central and short walking distance for shopping, food and waterfront activities. Service was awesome, rooms and public areas lovely and clean. Definitely another great Sofitel to add to our list of ones to return to. Tried two restaurants for dinner - 1789 and Jervious Steak- food really good and again, service great, even at Level 2. Went to Leftbank Cafe for breakfast, again they delivered on great food and Service.

Bonjour Ms. K., Thank you so much for sharing your wonderful review with us! It was a pleasure to host you and I am so pleased to hear that your experience held up well against some other incredible Sofitel destinations. We are certainly trying our hardest to provide the best service possible during these restrictions and it will mean a lot to the whole team to hear your feedback so I will definitely pass that on. We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future. Sincerely, Samuel Allum Guest Relations Executive

Very well located

Customer review rating 4.5/5

Kate Friends - 22/09/2021 Confirmed reviews ALL

Enjoyed our stay as always! Handily situated in the centre of Queenstown, parking a nightmare with all the roadworks so valet parking very useful! Skied everyday and enjoyed a yummy breakfast at hotel each morning.

Bonjour Ms M., Many thanks for leaving such a great review after your recent stay, I'm glad to hear that you availed of our valet service and that it made parking much easier for you, I look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

beautiful room, great location

Customer review rating 4.5/5

Margaret H. Couples - 21/09/2021 Confirmed reviews ALL

lovely 2 day break

Bonjour Margaret, Many thanks for sharing your feedback with us, I am pleased to read that you enjoyed your stay with us, our location certainly is excellent, We look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

Nice hotel but very unwelcoming

Customer review rating 2.0/5

Sarah W. Couples - 21/09/2021 Confirmed reviews ALL

Unable to park anywhere near, 5 minute parks clearly being used for hours, receptionist cold and unfriendly, no offer of assistance, no telling us no restaurant or bar service that evening. Hardly any guests, Queenstown very quiet and no one was friendly, no one asked us where we had come from, what our plans were or whether they could help us. Stayed at the Rees a few days beforehand and a completely different experience - warm, welcoming and caring staff who were interested in the guests. We won't be back due to lack of parking (with so few guests how about having let us know about that beforehand), and a very cold reception. Very dissappointed.

Bonjour Mr W., Many thanks for sharing your feedback after your recent stay with us here at Sofitel Queenstown, I would like to apologize for the reception you received, this is certainly not the service we aim to provide, I would like to get a more detailed response from you, so I can look into this matter further, Please email me directly at Ma… Kind regards Matt McClure Front of House Manager

Outstanding, customer centric, knowledgeable, welcome as a friend

Customer review rating 5.0/5

William Couples - 26/08/2021 Confirmed reviews ALL

The team at the Sofitel Queenstown continue to amaze me with how they are able to keep pushing the exceptional customer experience standard higher each time I stay. Their level of customer service and knowledge of each guest is outstanding. You are always greeted with a warm welcome and no request is ever a problem.

Bonjour Mr. C., I am so pleased to hear that you enjoyed your stay with us once again and had such a positive service experience. Thank you so much for your kind words. It is always a pleasure to host you, and we look very much forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future (hopefully)! Sincerely, Samuel Allum Guest Relations Executive

very happy stay ,great location and service in centre of queenstown.

Customer review rating 5.0/5

Matt W. Couples - 23/08/2021 Confirmed reviews ALL

ski trip cut short due to instant covid lockdown.spent 2 nights awaiting flight home and were very impressed with covid safety messures in the hotel which included inroom meals ,but most of all the outstanding service from the staff and management.

Bonjour Mr. w., It was a pleasure to have you both stay with us. Thank you very much for your kind review. It has certainly been a difficult situation presented to us, but I am pleased to know that you enjoyed the time that you did have with us, and even more so to know that there is a reason to welcome you back to Sofitel Queenstown Hotel & Spa when it is safe to do so. I will certainly pass on your feedback and appreciate and thank you for your understanding at this time. Sincerely, Samuel Allum Guest Relations Executive
Customer review rating 5.0/5

Travis Business - 22/08/2021 Confirmed reviews ALL

Beautiful well maintained and clean hotel with great friendly staff

Bonjour Mr. W., Thank you very much for your kind review. I am so pleased to hear that you had an enjoyable experience at Sofitel Queenstown Hotel & Spa and appreciate your comments about our interior. We look forward to welcoming you back soon! Sincerely, Samuel Allum Guest Relations Executive

Well located

Customer review rating 5.0/5

Patrick Couples - 22/08/2021 Confirmed reviews ALL

Loved it, very luxury, rooms are warm, comfortable, clean and also love the spa bath with television even. staff were helpful and welcoming. Located right in town don't have to drive anywhere just a walking distance. Definitely coming back

Bonjour and Kia Ora Mr. S., Thank you very much! We are so glad to hear that you enjoyed Queenstown in style and enjoyed a luxurious stay with us. We are extremely proud of our location and are absolutely thrilled to hear that you'll be coming back. Please feel free to reach out directly if I can assist with any future bookings. Sincerely, Samuel Allum Guest Relations Executive
Customer review rating 4.5/5

Peter J. M. Couples - 20/08/2021 Confirmed reviews ALL

The Sofitel Queenstown is very well located and well managed. Staff are super and most helpful. we enjoyed our stay.

Bonjour Mr. M., Thank you for your review! It was a pleasure to host you and I am so pleased to read that you enjoyed your experience with us. It certainly is a funny sort of time to be staying in a hotel and so I am glad that you shared it with us! I look very much forward to welcoming you back to Sofitel Queenstown Hotel and Spa in the near future; perhaps without a lockdown, and a slightly larger room for your comfort! Sincerely, Samuel Allum Guest Relations Executive

Amazing experience, the best staff

Customer review rating 5.0/5

Anonymous Couples - 16/08/2021 Confirmed reviews ALL

Loved everything about our stay! One thing to note though - the breakfast buffet staff need more training but you have an amazing reception team!

Bonjour and Kia Ora Ms. P., Thank you so much for your kind feedback. I am so glad to hear that you enjoyed your stay! I only hope that next time you will be able to take advantage of the ski-fields, as well! We are in the stages of training a new team in our Food & Beverage departments and appreciate your patience and understanding with our trainees. I apologise if the service that you received was not at our normal high-standard, and we will certainly pass this on. I look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future. Sincerely, Samuel Allum Guest Relations Executive

6 Star Service!

TripAdvisor rating 5.0/5

lindaaireland 08/08/2021 TripAdvisor review

Rose and her team were exceptionally welcoming and accomodating! The hotel itself is amazing but the team of professionals that work there made it that much better! The hotel itself is right in the heart of the city and close to all the main attractions.

Bonjour LindaIreland, Thank you so much for your Fantastique review! I am so pleased that you had such a great experience with us, and I want to thank you for mentioning our staff; and especially Rose - she will be very grateful! I am glad that you were able to make the most of our location, we are certainly very lucky! We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future. Kind regards, Samuel Allum Guest Relations Executive

NZ Snow trip

TripAdvisor rating 5.0/5

barryjmason 07/08/2021 TripAdvisor review

Sofitel Queenstown is a great Hotel with friendly and helpful staff. The hotel is well situated in the center of town close to restaurants and facilities. The hotel is right across the road from the bus terminal to Coronet Peak and the Remarkables offering flexible times for heading up the mountain.

Bonjour Mr. BarryJMason, Thank you so much for your kind words! I am so pleased to hear that you've had such a wonderful experience with us. We are very proud of our location and are very lucky to be so conveniently situated. I am glad you made the most of it & I hope that you enjoyed your time up the slopes! Looking forward to welcoming you back to Sofitel Queenstown Hotel and Spa in the near future. Kind regards, Samuel Allum Guest Relations Executive

Beautiful hotel in central Queenstown

TripAdvisor rating 5.0/5

bridgetchugg 11/04/2021 TripAdvisor review

The hotel was set in a great location in central Queenstown with no noise. The service was great, breakfast yummy. The rooms were spacious, lovely and clean with all requirements taken care of.... overall a relaxing mini break.

Bonjour bridgetchugg. We truly appreciate your kind and wonderful review regarding your recent mini break. I can see from your feedback that you enjoyed everything from the service from our friendly ambassadors, to the delicious breakfast and of course your beautifully appointed guest room. We look forward to welcoming you back to Sofitel in the very near future and thank you for your feedback once again. Kind Regards, Lisa Cole Guest Relations Executive

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