Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 877 reviews

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Sofitel Queenstown Hotel and Spa - Image 1
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Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  877 reviews

TripAdvisor Rating  4.6/5  2,004 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Kwan S. M. Couples - Confirmed reviews ALL

We checked in late Friday evening around 10:30 PM after 16 hours on the flights. Once in the room, discovered the bed is too soft and suspect old due to the indents in the middle of the mattress. In the morning explained to the desk to rectify the situation with specific instruction of not touching anything in the bathroom since we have settled in the night before. I mentioned the mattress seemed to be old and was told the hotel was renovated 2 years ago and I responded that it does not mean all the mattresses were changes. When w came back in 3 hours, the bed was remade, the bathroom was also cleaned but the indents of the mattress were still there. Went down to the desk and stated that I was very bothered that the bathroom was touched and suspect the bed was just remade and not rectified(provided pictures of the indents). The front desk promise to change the mattress from 2 singles to a king mattress. I stayed in the room until house keeping came and brought a new set of single mattresses. I told the house keeping that they should bring a king mattress. I was told there are only singles. I told them to call downstairs and reconfirm the promise. They then went and fetched a king mattress. Once they took away the original soft single mattress, I noticed there were 2 wooden boards under each of the mattress. I also took a picture of the mattress label which stated the mattresses were from 2014. I asked the front dest to complain to the manager. I was told she was the weekend manager and I have to wait till Monday to speak with her superior.

Customer review rating 2.5/5

Chester L. Families - Confirmed reviews ALL

The hotel is well located but the lounge and breakfast experiences were below my expectations

Customer review rating 4.0/5

Brendan B. Couples - Confirmed reviews ALL

We stayed in room 428, it was a nice room with great views

Customer review rating 4.5/5

Pamela F. Couples - Confirmed reviews ALL

O really super. Stella is a great help The room safes are odd The breakfast is great but food orders get lost more than once ( we weee there with friends a few days)

Customer review rating 4.0/5

Thomas T. Couples - Confirmed reviews ALL

Good but rooms updated but just .

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Other web-users rate our hotel

  • 389 reviews 9.4/10 Location
  • 500 reviews 7.9/10 Room
  • 618 reviews 9.3/10 Service
  • 11 reviews 2.9/10 WiFi
  • 168 reviews 8/10 Vibe
  • 120 reviews 8.4/10 Breakfast
  • 100 reviews 7.2/10 Cleanliness
  • 54 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.