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Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 4,695 reviews

ALLSAFE approved hotel

Sofitel Queenstown Hotel and Spa
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+ 22 Services

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 3 stylish meeting spaces

  • Luxury done the French Way

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300 queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 82 rooms
    • One room for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 82 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage Additional charge
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • QUEENSTOWN AIRPORT Additional charge
    • Queenstouw Int. and Dom. Airport Additional charge
    • ZQN Additional charge
  • Valet Parking Additional charge
    • Near the property
    • 30 parking spaces
    • Public
    • Parking opened 24/7
    • Valet parking
  • Public Additional charge
    • Near the property
    • 30 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • So Fit
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,695 reviews

TripAdvisor Rating 4.5/5

1,879 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great spacious rooms

Customer review rating 4.5/5

Kerry K. Friends - 19/11/2021 Confirmed reviews ALL

Very comfortable

Bonjour Kerry K., Thank you for taking the time to share feedback regarding your recent Sofitel Queenstown stay. We look forward to welcoming you back in the near future. Kind regards, Aneta Buda Assistant Manager

Relaxing break

TripAdvisor rating 5.0/5

GeoffT593 09/11/2021 TripAdvisor review

It was a wonderful break away, thoroughly relaxing and enjoyable. The team made the difference - nothing was a problem! Ralph was pleased to see us again and was very good at taking care of us. The breakfast team was awesome, attentive, helpful and cheerful! Reception was a dream, taking care of all our needs - even arranging for us to have a continental breakfast box when we left super early on a trip. The thoughtful touches were appreciated, like our case being taken to our room a lovely welcome snack and drink! Everyone was very pleasant and made us feel very special. My wife enjoyed the Spa visit and our room was also amazing! It was my wife's birthday and she can't stop raving about how good the trip was - we can't wait to be back! Thank you all! Geoff & Ariana

A well appointed boutique hotel in a great location

Customer review rating 5.0/5

Peter R. Families - 07/11/2021 Confirmed reviews ALL

An excellent two night stay from start to finish

Bonjour Peter R., Thank you for leaving such positive feedback after your recent stay at Sofitel Queenstown. We look forward to welcoming you back in the near future. Kind regards, Aneta Buda Assistant Manager

Quite stay

Customer review rating 4.0/5

Ky Couples - 07/11/2021 Confirmed reviews ALL

Quite and peaceful. The bath, bed & comfort accommodations were to our satisfaction.

Great Location & Staff

Customer review rating 5.0/5

Phil Friends - 07/11/2021 Confirmed reviews ALL

Very friendly reception Breakfast Staff were on the Ball, no problems Great Rooms

Bonjour Phil, Thank you so much for your truly kind and wonderful feedback regarding your recent Sofitel Queenstown experience. I am thrilled to hear that Cameron, and the rest of the team, was amazing throughout your stay. We look forward to welcoming you back in the near future. Kind regards, Aneta Buda Assistant Manager

great location

Customer review rating 3.5/5

Donna Couples - 06/11/2021 Confirmed reviews ALL

it was a pleasant experience

Well located

Customer review rating 4.5/5

Anonymous Couples - 06/11/2021 Confirmed reviews ALL

Come and be pampered by the friendly staff

Bonjour, Thank you for taking the time to review your most recent stay here at Sofitel Queenstown Hotel & Spa. I can see that our wonderful team truly made your stay. It will be my pleasure to share your very kind feedback with the entire team. Thank you also for sharing some further feedback, this is very much appreciated. We look forward to having the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind regards, Aneta Buda Assistant Manager

Sofitel Gem in the CBD

TripAdvisor rating 5.0/5

RobLex 02/11/2021 TripAdvisor review

We had another amazing stay at the Beautiful Sofitel Queenstown, were staying for 8 nights but a glitch with Air travel gave us another night , yay.The best thing about the Sofitel is the staff,Harriet who i did not meet was excellent with needing to change our dates on our original booking. At reception there was Rose and Joseph (also last year) Pradnya and many others who helped made us very welcome. The restaurant 1789 Lounge was running on a limited menu (Covid) but it was excellent beautifully cooked ,presented and delicious.We had Ralph also from last year , a top guy there was not anything that he couldn’t do to keep us well looked after , also Kristine who the the awesome Cocktail, ‘Paris with Love ‘ other restaurant staff whose names are leaving me at the moment were all great. These friendly people also looked after the Club Lounge which was excellent.The Chefs also need a pat on the back as they had to deal with unknown numbers and still kept doing excellent dishes. Breakfast at the Left Bank Bistro is always great and also do great coffee , again all the staff were excellent and certainly Cameron made us feel at home and remembered each day what we were going to order. My wife Alexis and myself visited the Spa and were treated like we were royals , makes you feel good when you leave. We had a beautiful Prestige Suite which was awesome, great Sofitel my bed ,beautiful bathroom and great lounge area, apparently it was my job each morning to set the lovely swag drapes. Anyway our time was all over to quick and had to leave so a big Thank You to all at the Sofitel Queenstown and Spa employees Cheers Rob Drake

Amazing Staff, beautiful property and great service

TripAdvisor rating 5.0/5

Pathfinder601930 02/11/2021 TripAdvisor review

We stayed in one of Superior rooms. Staff was great at reception. I must thank to DM on duty and reception staff(sorry i dont remember the names) for arranging a microwave for us. My daughter ended having a nice hot food which is always a delight for a parent. My wife enjoyed the spa and we have lovely breakfast. An amazing stay for us

Great Hospitality

Customer review rating 5.0/5

Sarah M. Couples - 01/11/2021 Confirmed reviews ALL

Stayed for two nights. Every staff member that we encountered was friendly, professional and welcoming. Amazing location. Felt very looked after based on loyalty status.

Bonjour Sarah M., We very much appreciate your comments regarding your recent stay at Sofitel Queenstown Hotel & Spa. We are delighted to learn that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to know that guests are satisfied with our services as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Aneta Buda Assistant Manager

Great location and luxury room.

Customer review rating 5.0/5

Louise M. Couples - 01/11/2021 Confirmed reviews ALL

We love dour stay and look forward to be able to stay again in the future.

Bonjour Louise M., Thank you so much for your truly kind and wonderful feedback regarding your recent Sofitel Queenstown experience. We look forward to welcoming you back to Sofitel upon your next Queenstown adventure. Kind Regards, Aneta Buda Assistant Manager

Good Stay

Customer review rating 5.0/5

Jess A. Business - 01/11/2021 Confirmed reviews ALL

The staff at Sofitel Queenstown were all so wonderful. They made our experience so much better. They made us feel so welcome and went beyond to make everything enjoyable. The only thing that I would say is the shower was not working very well and may need a new shower head. thanks

Bonjour Jess A., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do appreciate your comments regarding the poor internet connection, also shower head not working properly. We are currently in the process of replacing those parts and your feedback has been brought to the attention of our Senior Management Team. Thank you for sharing your experience and we look forward to welcoming you back in the near future. Kind regards, Aneta Buda Assistant Manager

Perfect stay, perfect location.

Customer review rating 5.0/5

Paul R. Couples - 29/10/2021 Confirmed reviews ALL

Sofitel is the perfect place to stay with great friendly service. Thank you.

Bonjour Paul R., Thank you for taking the time to share feedback regarding your recent Sofitel Queenstown stay. I can see from your comments that you found the speed of internet connection too slow. I sincerely apologise for that and I passed this feedback to our maintenance manager. On the positive side, I am really glad to learn that you found our ambassadors kind and friendly. They are real asset to our team. We look forward to welcoming you back in the near future, Kind regards Aneta Buda Assistant Manager

A joy again

TripAdvisor rating 5.0/5

TonyC5890 25/10/2021 TripAdvisor review

We have stayed in this hotel a few times now - the first time was amazing the second disappointing with a rear low floor room overlooking road works… This time the magic was back lovely room 5th floor forward facing with a bit of a view of the lake. The breakfast French style cafe was good reminded me of Paris I should have got an expresso to complete the memory. 1789 restaurant was excellent all the staff were friendly it was a very nice short break. The only down side for me is car parking being difficult to park for free or expensive to park at hotel.

soo comfortable

Customer review rating 5.0/5

Sarah F. Families - 21/10/2021 Confirmed reviews ALL

Had a lovely stay in Sofitel Queenstown. Welcoming staff, spotlesss rooms & the food is awesome. Ralph was a great host in the bar and in the breakfast room had still had time to joke & interact seamlessly with the everyone staying. Hope todaty again soon.

Bonjour Sarah F., Thank you so much for your truly kind and wonderful feedback regarding your recent Sofitel Queenstown experience. From our friendly and welcoming ambassadors to beautifully appointed guest room and not to forget your amazing dining experience! I will be sure to take the opportunity to share your comments with the team. I am thrilled to hear that Ralph was amazing throughout your stay, he is a real asset to our team. We look forward to welcoming you back to Sofitel upon your next Queenstown adventure. Kind Regards, Aneta Buda Assistant Manager

Awesome

Customer review rating 5.0/5

L. Couples - 20/10/2021 Confirmed reviews ALL

3 night stay.

Bonjour L., We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aneta Buda Assistant Manager

great staff

Customer review rating 5.0/5

Anonymous Friends - 11/10/2021 Confirmed reviews ALL

I had to check-in a day early as there were some change in plans. I simply called the property and spoke to the manager on duty, just took couple of minutes and everything was sorted. Thanks for your help.

Bonjour Yugam, Many thanks for taking the time to leave feedback after your most recent stay with us, I am thrilled to read that you had a great stay and we were able to assist your last minute amendments, We look forward to welcoming you back in the near future, Kind regards Matt

Great stay

Customer review rating 4.5/5

Carla M. Families - 10/10/2021 Confirmed reviews ALL

Thanks so much for the lovely rooms and also the special treats you left in our room. It was much appreciated.

Bonjour Carla, Many thanks for leaving feedback after your most recent stay with us, we are thrilled to hear that you enjoyed the treats in the room! Our chefs take great pride in making them each morning! We look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

Excellent surroundings and wonderful service.

Customer review rating 5.0/5

Christine G. Families - 05/10/2021 Confirmed reviews ALL

Considering the extra precautions due to lockdown,our experience was top notch,very helpful staff and welcoming.

Bonjour Christine, Thank you very much for leaving such great feedback aft6er your recent stay at Sofitel Queenstown, I am thrilled to hear that our staff took care of you throughout your stay, We look forward to welcoming you back in the near future, Kind regards Matt McClure Front of House Manager

pleasant

Customer review rating 4.0/5

Maria A. Couples - 04/10/2021 Confirmed reviews ALL

nice hotel good service and friendly staff

Bonjour Maria, Many thanks for sharing feedback after your recent stay, We have taken your wifi comments onboard and are actively looking into this issue, Kind regards Matt McClure Front of House Manager

Our most recent 20 reviews

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