Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 869 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  869 reviews

TripAdvisor Rating  4.6/5  2,011 reviews

Certificate of excellence 2025

A five star hotel this is not

TripAdvisor rating 3.0/5

vb43 TripAdvisor review

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel. While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

Customer review rating 4.0/5

William W. Friends - Confirmed reviews ALL

Nice room and casual restaurant but the lobby could be spruced up.

Customer review rating 4.0/5

Julie W. Couples - Confirmed reviews ALL

Fine dining at hotel disappointed ordered scallops as entree as stated in menu received 3 scallops nothing else when asked for bread was told if you ask I can bring you a piece martini drank with scallops $36 scallops with no other accompaniment $32. Odd and disappointing

Customer review rating 4.0/5

Jun Y. G. Couples - Confirmed reviews ALL

Would return to stay at this hotel again whenever I’m in Queenstown. - Extremely good location in the centre of town. - Breakfast and lounge was good. - Bedroom was comfortable, though dated. - Downside was that parking was not free for guests.

Customer review rating 4.0/5

Michael E. J. Couples - Confirmed reviews ALL

Tv did not work for most of our stay. Fixed once but failed again

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Other web-users rate our hotel

  • 389 reviews 9.5/10 Location
  • 483 reviews 7.6/10 Room
  • 613 reviews 9.1/10 Service
  • 11 reviews 2.9/10 WiFi
  • 160 reviews 7.4/10 Vibe
  • 119 reviews 8.1/10 Breakfast
  • 95 reviews 7.8/10 Cleanliness
  • 51 reviews 6.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.