Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 498 reviews

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 3 stylish meeting spaces

  • Luxury done the French Way

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  498 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Certificate of excellence 2023

Great Location, Staff were exceptional across the board

Customer review rating 4.5/5

Lewis H. Couples - Confirmed reviews ALL

We arrived for a 4-night stay, from the moment we entered the building the staff were courteous, friendly and caring, really the highlight of our stay.

Bonjour Lewis Thank you for your wonderful review! We're thrilled that you had an enjoyable stay with us and that our staff, especially Angus in the Bar and Federico in the Breakfast Café, stood out to you as exceptional contributors to your satisfaction. We'll be sure to pass along your kind words to them and the rest of the team. We apologise for any inconvenience caused by the renovation noise. While we strive to minimize disruptions, sometimes it's necessary to enhance our facilities for an even better experience for our guests. We appreciate your understanding and are glad to hear that it didn't significantly impact your stay. Once again, thank you for choosing to stay with us and for sharing your positive feedback. We hope to have the pleasure of welcoming you back in the future for another fantastic experience. Merci , Philip Riley Operations Manager

Great location

Customer review rating 3.5/5

Dan Business - Confirmed reviews ALL

Nice hotel, but it feels like all the soft furnishings are at the end of their useful life. The bed was lumpy and incredibly uncomfortable and the decor was dated. Renovations were being inter taken while I was there (didn’t hear them at all) so hopefully that means they’re refreshing everything. In any case it’s a great location with friendly staff.

Bonjour Daniel, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As to regards to the hotel renovations, every room in the hotel will be seeing some much needed attention to revive them to a more modern standard. The whole renovations will be in stages over the next few years. Thank you again for sharing your experience I look forward to welcoming you back in the future. Merci , Philip Riley Operations Manager

Good location and large rooms

Customer review rating 4.0/5

Amanda T. Families - Confirmed reviews ALL

Stayed 3 nights in May - nice large rooms with heated floor &towel rack in bathroom- enjoyed breakfast as well Great location - friendly staff Have rebooked for August 2923

Bonjour Amanda, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you back in the future. Merci, Philip Riley Operations Manager

Comfortable and convenient

Customer review rating 4.5/5

Ben C. Families - Confirmed reviews ALL

The location was so central and close to everything. Breakfast was great. Rooms were spacious and nice.

Bonjour Ben, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one. Merci beaucoup, Philip Riley Operations Manager

Top spot

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The hotel is located in a really great area, close to shops, cafes, water activities. Easy walk.

Bonjour Jenny, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one. Merci, Philip Riley Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 284 reviews 8.6/10 Location
  • 365 reviews 7.8/10 Room
  • 418 reviews 8.2/10 Service
  • 129 reviews 7.6/10 Breakfast
  • 77 reviews 7/10 Cleanliness
  • 67 reviews 5.4/10 Value
  • 59 reviews 3.9/10 Bar
  • 31 reviews 9/10 Wellness Area

Powered by Trustyou

All our hotels in Queenstown