Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 4,265 reviews

ALLSAFE approved hotel

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Sofitel Queenstown - Hotel & Spa
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+ 23 Services

Hotel extras

  • Central village location in an iconic destination

  • Award-winning day spa

  • 3 stylish meeting spaces

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiingPaying
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300 queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Rooms

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,265 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,840 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

great ambience

TripAdvisor rating 4.0/5

Vickey M 21/02/2021 TripAdvisor review

beautiful hotel to stay, close to the lake, restaurants shops and cafes. Room was very comfortable great to have a door outside to a cute balcony. Bathroom with its heated floor and spa bath was very welcome

Bonjour & Kia Ora Vickey M, Thank you for reviewing your stay at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that you had a lovely time during your stay with us and how our central location helped you explore what our beautiful Queenstown has to offer. I am also glad to read that our room amenities are one of your likings and you could take advantage to enjoy during the stay. I am proud to share your lovely review to the rest of the team. We look forward to welcome you again in the coming future. Warm regards, Annabelle Hung Front Office Manager

Loved our stay

TripAdvisor rating 5.0/5

murrbren 20/02/2021 TripAdvisor review

location excellent. Staff excellent, friendly and accommodating. Room great, larger than the average hotel room with lovely bathroom and separate shower, that is the shower wasn't over the bath. Would certainly book here again. We had breakfast whilst here and it was certainly worthwhile.

Bonjour & Kia Ora murrbren, Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. I am delighted to read that you enjoyed your time in Queenstown. Our lovely double spa baths are one often highlighted by our guests as one of their favourite amenities! It is a pleasure to read that this was one of the things that stood out to you as well as our well situated location. Recognition is very important to us and we are thrilled to read that our Ambassadors met your expectations providing the genuine and friendly service that we pride ourselves on. We hope to have the privilege to welcome you back on your next visit to Queenstown. Warm regards, Annabelle Hung Front Office Manager

Well located, exceptional staff.

Customer review rating 5.0/5

Trev A. L. Couples - 19/02/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay at the Sofitel. The location is absolutely perfect. The Staff was exceptional from the moment we arrived. Breakfast was delicious, coffee great! We will be definitely be staying again. Thanks Trev and L..

Bonjour & Kia Ora Trev and L., Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa. It is such a pleasure to read about Magnifique experiences like yours! There is nothing more motivating for us than receiving feedback like yours to continue providing services beyond our guests’ expectations and also building memories. For all our Ambassadors your candid review is priceless. I am thrilled to share your positive review to the rest of the team. We look very forward to welcome you back again to Sofitel Queenstown Hotel & Spa. Warm regards, Annabelle Hung Front Office Manager

Excellent

Customer review rating 5.0/5

Antony H. Couples - 19/02/2021 Confirmed reviews ALL

Lovely

Bonjour & Kia Ora Antony, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. It is our pleasure to learn that you had an enjoyable stay with us, you positive comment is priceless to all our Ambassador. I am thrilled to share your comments to the rest of the team. We look forward to welcome you again in the coming future. Warm regards, Annabelle Hung Front Office Manager

Courteous staff, well kept rooms and centrally located.

Customer review rating 4.5/5

Peache D. Couples - 17/02/2021 Confirmed reviews ALL

We have stayed in 3 hotels during our week stay in Queenstown, and by far Sofitel was the best. Located just in the cbd making it easy to access restos, the lake and garden. Staff are fabulous and polite without any arrogance when dealing with us. Our room was well kept, and cleaned daily. The only thing that Sofitel needs to look into is the breakfast they serve. For a foodie couple like us, the breakfast was ordinary, and we’ll only give it a 1 star rating. It should be reviewed by the management to keep up with the 5 stars they have. The good side is the staff serving the breakfast who were lovey and the sweetest!

we stayed with you

Customer review rating 4.0/5

Jason F. Couples - 17/02/2021 Confirmed reviews ALL

All went swimmingly, staff are kind and attentive, breakfast was delicious, all was clean and tidy. Mattresses though were awful.

Bonjour & Kia Ora Jason, Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. I am glad to read that you enjoyed all the interaction with our Ambassador and the breakfast served you well. We value your honest feedback about the bed issue, rest assure we are in the process of changing the beds in our guest rooms. Hopefully next time on your return, you will enjoy the upgraded bed and have a relaxing stay with us. Once again, thank you for your feedback and we look forward to welcome you back in the coming future. Warm regards, Annabelle Hung Front Office Manager

Great location

Customer review rating 4.5/5

M. W. Couples - 16/02/2021 Confirmed reviews ALL

Welcomed and check in process very personable

Bonjour & Kia Ora M., Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. It is lovely to learn that you had an enjoyable stay here with us. Thank you also for commenting Abi, whose assisted you on the arrival and personalized your check in experience. I will happily share your kind comments with him and our management. We look forward to welcome you again for another lovely stay. Warm regards, Annabelle Hung Front Office Manager
Customer review rating 5.0/5

Anonymous Couples - 15/02/2021 Confirmed reviews ALL

All interactions with staff were outstanding. We have booked another stay in April!! Special mention goes to Scott from the hotel bar for great chats and Lisa from reception for the amazing welcome (although all staff were welcoming)

Bonjour & Kia Ora, Thank you for taking time to share your experience at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much you enjoyed your stay with us. We pride ourselves on providing impeccable service and it was a pleasure to learn that you have had a wonderful Queenstown experience with the assistance of our Ambassadors. Thank you also for commenting Lisa and Scott, whose service you highly recommend. I will happily share your kind comments with him and our management. We look forward to see you again in April!! Warm regards, Annabelle Hung Front Office Manager

Great location and excellent service

Customer review rating 5.0/5

Mark Business - 14/02/2021 Confirmed reviews ALL

A one night stay on business. Location in the heart of town was perfect as I could walk to everywhere I needed to go. Spacious, well appointed room and super comfortable bed.

Bonjour & Kia Ora Mark, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. I am thrilled to read your lovely feedback for your stay. Our comfortable MyBed are one often highlighted by our guests as one of their favorite amenities! It is a pleasure to read that this was one of the things that stood out to you as well as our well situated location. I have noted your comment about the loyalty programme, as a member of Accor, if you book the room from an eligible channel, then you will earn points for each stay, more points you earn, then you earn higher level of membership with more benefits. I can see your stay was an eligible one and points should be rewarded to your account. If you would learn more about ALL membership, kindly refer to https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml We look forward to welcome you back for a leisure stay in the near future. Warm regards, Annabelle Hung Front Office Manager

Friendly staff, great location

Customer review rating 5.0/5

Derek Couples - 14/02/2021 Confirmed reviews ALL

Very happy with the service overall, friendly and helpful staff.

Bonjour & Kia Ora Derek, Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. It is such a pleasure to read about experiences like yours! There is nothing more motivating for us than receiving feedback like yours to continue providing services beyond our guests’ expectations and also building memories. For all our Ambassadors your candid review is priceless. We look forward to welcome you again in the near future. Warm regards, Annabelle Hung Front Office Manager

Excellent location & service

Customer review rating 4.0/5

V. M. Friends - 14/02/2021 Confirmed reviews ALL

Excellent location to centre of Queenstown Service amazing Shame no views from room Would nice to have a spa pool guests could use

Bonjour & Kia Ora V., Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. We've been privileged with our convenient location. Being in the heart of Queenstown allows all our guests to enjoy this beautiful town, its many attractions and its world class gastronomy. We are pleased to read that this helped you to enhance your stay. Recognition is very important to us and we are thrilled to read that our Ambassadors met your expectations providing the genuine and friendly service that we pride ourselves on. We know our guests sometime would love to enjoy the Remarkable Mountain view during the stay, therefore we would recommend to reserve our Luxury rooms for the stay, so you can enjoy the mountain view while Superior Rooms with town view or Gondola mountain view. Unfortunately, we do not have any pools in the hotel, however, we have a lovely Hammam in So Spa which is complimentary for our guest to enjoy. For your next visit, please do not hesitate to let us know and we will be delighted to reserve the Hammam for you to relax. We look forward to welcome you again in the coming future. Warm regards, Annabelle Hung Front Office Manager

Very helpful friendly and accommodating

Customer review rating 4.0/5

William D. Couples - 14/02/2021 Confirmed reviews ALL

Just love the beds and the bath and the French style is grand!!

Bonjour & Kia Ora William, Thank you for taking time to share your experience at Sofitel Queenstown Hotel & Spa. It is such a pleasure to receive recognition from our valued Gold member. I am delighted to read that our rooms and spa bath were of your liking as they are often highlighted by our guests as one of their favorite amenities! We look forward to welcome you in the coming future. #Liveinthefrenchway =) Warm regards, Annabelle Hung Front Office Manager

Great location

Customer review rating 4.5/5

Anonymous Couples - 14/02/2021 Confirmed reviews ALL

We had a lovely time, loved the late check out till 12,its a great location.

Bonjour & Kia Ora Fiona, Thank you for reviewing your stay at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that you had a lovely time during your stay with us and how our central location helped you explore what our beautiful Queenstown has to offer. I am glad you were able to take the advantage to enjoy the late check out too! We are happy to extend for our guests when we have the availability to do so =) We look forward to welcome you again sooner than we know! Warm regards, Annabelle Hung Front Office Manager

Amazing service, clean facility and great location

Customer review rating 5.0/5

Kacey M. Couples - 14/02/2021 Confirmed reviews ALL

We were on our honeymoon and upgraded for free. The service was amazing from start to finish, the location was perfect, right in the middle of town. The room and bathroom was so clean and luxurious... the bathroom was amazing and made the experience great. We wish we could of stayed longer but we know where we will go next time. Thank you very much :)

Bonjour Kacey, Thank you for taking time to review your honeymoon stay with us. Once again, congratulations!! I am glad to learn you had an enjoyable stay with us, and everything was outstanding to you. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. We look forward to welcome you back sooner than we know, maybe for your anniversary? =) Warm regards, Annabelle Hung Front Office Manager

Very good communication always.

Customer review rating 5.0/5

Anonymous Couples - 14/02/2021 Confirmed reviews ALL

Very pleasant and positive.

Bonjour & Kia Ora, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. It was a pleasure to have our valued Silver member returning and had another lovely stay with us. Your positive review is priceless for all our Ambassador. I have noted you commented about the loyalty programme reward, were there any confusion during the stay that we could not help? Please feel free to let me know, I am delighted to evaluate and explain for our loyalty members. We look forward to welcome you again in the coming future. Warm regards, Annabelle Hung Front Office Manager

Wonderful

Customer review rating 5.0/5

L. Couples - 13/02/2021 Confirmed reviews ALL

We had exceptional service, a really nice room and enjoyed the spa and breakfast

Bonsoir L., Thank you for your kind comments regarding your recent stay hereat Sofitel Queenstown Hotel & Spa. I can see from your comments that you had a truly wonderful stay, enjoyed the service from our friendly ambassadors, your beautifully appointed guest room, our wonderful spa and delicious breakfast. We do look forward to welcoming you again soon and thank you for your feedback. Kind Regards, Lisa Cole Guest Relations Executive

Beautiful room

Customer review rating 4.5/5

Kathleen M. Couples - 13/02/2021 Confirmed reviews ALL

Everything in the room was great especially the bathtub. We got the third floor so there’s not much to see in the balcony. Breakfast was good too.

Bonjour & Kia Ora Kathleen, Thank you for taking time to share your experience at Sofitel Queenstown Hotel & Spa. I am delighted to read that you enjoyed your time in Queenstown. Our lovely spa baths are one often highlighted by our guests as one of their favorite amenities! It is a pleasure to read that this was one of the things that stood out to you as well as our breakfast. It will be my pleasure to share your kind words to the rest of the team. We look forward to welcome you back again sooner than we know! Warm regards, Annabelle Hung Front Office Manager

Gorgeous boutique hotel with amazing service

Customer review rating 4.5/5

Rebecca K. Couples - 13/02/2021 Confirmed reviews ALL

We felt very welcomed from the moment we arrived at reception through until our departure. Well appointed rooms, amazing club lounge and very hospital and friendly staff. The location is also fantastic with central Queenstown literally outside the feint door without the noise!

Bonjour & Kia Ora Rebecca, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. It is such a pleasure to read how much you felt welcome and enjoyed your time with us. There is nothing more motivating for us than receiving feedback like yours to continue providing services beyond our guests’ expectations and also building memories. For all our Ambassadors your candid review is priceless. We look forward to welcome you soon again in beautiful Queenstown. Warm regards, Annabelle Hung Front Office Manager

Awesome stay.

Customer review rating 5.0/5

Glenda Couples - 13/02/2021 Confirmed reviews ALL

Well set up room with everything you need. Great location. Awesome food.

Bonjour & Kia Ora Glenda, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much you enjoyed your time with us. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. I am thrilled to share your kind words to the rest of the team. We look forward to welcome you back again sooner than we know =) Warm regards, Annabelle Hung Front Office Manager

Good Staff

TripAdvisor rating 5.0/5

Southerncut 13/02/2021 TripAdvisor review

Staff make or break a hotel. In this case it is the former. A great hospitality team from breakfast to bar. Special thanks to club lounge guys very friendly. Good to see Daniel again :). Keep up the good work. Currently staying at Sofitel Auckland They could learn a thing or to with a trip to Queenstown. Look forward to our next trip,

Bonjour & Kia Ora Southerncut, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much you enjoyed your time with us. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. I am proud to share your feedback to the F&B team, and it is for sure encourage ourselves to continue the best service. We look forward to welcome you back again sooner than we know. Warm regards, Annabelle Hung Front Office Manager

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