Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 973 reviews

Sofitel Queenstown Hotel and Spa - Image 1
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Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  973 reviews

Customer review rating 5.0/5

Keith M. Couples - Confirmed reviews ALL

excellence all around you live up to your slogan the art of detail

Bonjour / Kia Ora Keith, Thank you for your generous feedback. We are delighted to hear that you enjoyed the stylish atmosphere and that our team went above and beyond to make your stay memorable. Delivering attentive, thoughtful service is at the heart of what we do, and it is always rewarding to know this has been reflected in your experience. We look forward to welcoming you back for another refined and memorable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.0/5

David Z. Families - Confirmed reviews ALL

Very comfortable bed!

Bonjour / Kia Ora David, Thank you for sharing your feedback following your stay with us. We are delighted to hear you enjoyed our prime location and found the bed exceptionally comfortable—restful sleep is something we take great pride in offering. At the same time, we appreciate your observation regarding the hotel’s classic design. We recognise that some areas reflect the property’s established character, and we are continually working on thoughtful enhancements to ensure our spaces remain both elegant and welcoming while preserving their unique charm. Your comments are invaluable as they help us refine the guest experience we strive to deliver. We hope to have the pleasure of welcoming you back soon for an even more refined stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.0/5

Gina B. Couples - Confirmed reviews ALL

The room is great but the beds are very old and no support

Bonjour / Kia Ora Gina, Thank you for your feedback—we’re delighted to hear you enjoyed the room. We sincerely appreciate you highlighting the condition of the beds. At Sofitel, we strive to provide a restful and luxurious sleep experience, and we recognise this is an area needing improvement. We are currently in the process of replacing our beds to enhance comfort and support. We value your input and hope to welcome you back soon for a much-improved stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.0/5

Mike U. Couples - Confirmed reviews ALL

Nice bed and bedroom. A little bit dated, but had been done up. Good breakfasts. Friendly staff. Great location. The view was disappointing.

Bonjour / Kia Ora Mike, Thank you for sharing your impressions following your stay with us. We are delighted to read that you appreciated the comfort and warmth of your room, the quality of our breakfasts, and the attentive service provided by our Ambassadors. We also value your observations regarding the décor and the view. Please be assured that your feedback has been noted as we continually strive to elevate the experience we offer. We hope to have the pleasure of welcoming you back for another refined stay in the near future. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Tim D. Couples - Confirmed reviews ALL

Everyone was very attentive and extremely helpful.

Bonjour / Kia Ora Tim, Thank you for your wonderful feedback. We are delighted to hear that you found our team so attentive and extremely helpful. Providing warm, personalised service is something we truly value, and your kind words will be shared with our team. We look forward to welcoming you back to Sofitel again soon for another memorable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Other web-users rate our hotel

  • 398 reviews 9.5/10 Location
  • 513 reviews 7.6/10 Room
  • 646 reviews 9.1/10 Service
  • 10 reviews 1.7/10 WiFi
  • 237 reviews 6.2/10 Comfort
  • 168 reviews 7.5/10 Vibe
  • 131 reviews 8.2/10 Breakfast
  • 92 reviews 7.5/10 Cleanliness

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