Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 713 reviews

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 3 stylish meeting spaces

  • Luxury done the French Way

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  713 reviews

TripAdvisor Rating  4.5/5  1,925 reviews

Fantastic Location

TripAdvisor rating 4.0/5

5MAB2015 Friends getaway - TripAdvisor review

It’s all about location for this Hotel - can’t beat it, right in the middle of town. We had a pleasant 3 night stay in a junior suite (we were upgraded as a Accor Diamond Member and we greatly appreciated the Hotel recognising our loyalty to Accor. It was spacious and clean with a seperate living area. Overall property is older style but modern. Adequate breakfast is served providing both cooked to order options and buffet. The main restaurant was rebadged during our stay and is now called La Salon Rouge - essentially a tapas menu with a couple of substantial options. Not sure if this is entirely adequate for a 5 star hotel. There are however many restaurant options close by including a steak restaurant upstairs but not run by the hotel. We also had access to the Club Lounge - very small space and self service. Drinks consisted of Beer, Wine and Soft Drink. Cold Canopies provided which to their credit were changed each night. Not up to the standard of other Sofitels we have stayed at but the hotel is not that large. Almost a crime to be sitting in this room when the outlook at many other establishments was fantastic at this time of the year. Staff were friendly, helpful and attentive even though some are relatively new and still learning. We would like to commend Phillip (front office manager / supervisor) along with Mitchell, Jaypee and Karishma from the main bar and La Salon Rouge. Also a call out to the breakfast staff - don’t recall their names.

Pleasant stay

Customer review rating 4.0/5

B. Families - Confirmed reviews ALL

We had a pleasant stay in a very nice hotel. The doorman greeted us warmly and helped with bags to our rooms. The staff in the breakfast room were delightful and the breakfast buffet very nice. The checkout person was pleasant and friendly. Unfortunately the check in staff member had an attitude and was a bit self important which did not impress our party of 4. We were also a little disappointed by the layout of our Junior suite. Being on the corner afforded good pleasant views and cross flow windows but the design breaking it into 3 seperate areas results in relatively crampt spaces. We booked an adjoining Lux king room for our son which felt more spacious and relaxed. We would book one of these rooms next time.

Bonjour David, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can advise that our owners of the business have agreed to spend a considerable sum to upgrade the property in the coming months and can inform you that some of our junior suites will be re-modeled. To gain full advantage of the Accor Live Limitless membership benefits for your next stay, may I suggest joining using the below URL, this way you are able to advise us in advance your preferred preferences. When going through a third party such as Expedia, these preferences are not able to be associated with your booking. Plus, if you join the Accor loyalty program, you are able to gain a min of 5% off the best available rate, so you may find it cheaper than booking through a third party for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one. Merci beaucoup, Philip Riley Operations Manager Accor Live Limitless - Loyalty Program - https://all.accor.com/enroll-loyalty/index.en.shtml#/verify-email?contextparam=5688∨igin=self-enroll

We enjoyed our stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

One thing I would like to say is that the buffet so called hot food was barely warm. That needs to be addressed.

Bonjour Randall, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive feedback. I will shared your concerns regarding food temperatures with our kitchen team. They confirm with me that this is a focus of the kitchen team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice that you are not part of the Accor Live Limitless loyalty program. We would love for you to become a member so you are able to earn redeemable points with us and with Qantas. Your membership allows you to advise us of your preferences prior to checking in. I have placed a link at the bottom of this email for you to explore the options and best of all, it is free! Thank you again for sharing your experience, I hope to welcome you back at Sofitel Queenstown in the future. Merci , Philip Riley Operations Manager Accor Live Limitless link - https://all.accor.com/enroll-loyalty/index.en.shtml#/verify-email?contextparam=5688∨igin=self-enroll

Good hotel and location but too expensive for what you get and with inconsistent service

Customer review rating 1.5/5

Vel Couples - Confirmed reviews ALL

Have emailed the general manager a complaint and never heard back. Left a 3 star review on Google Reviews so see there for full description of what happened. Very unsatisfied with Sofitel after this experience.

Noice

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Excellent location, amazing bed, good spa, good breakfast

Bonjour Amy, Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one. Merci, Philip Riley Operations Manager

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Other web-users rate our hotel

  • 352 reviews 8.4/10 Location
  • 488 reviews 8/10 Room
  • 588 reviews 8.6/10 Service
  • 190 reviews 7.8/10 Breakfast
  • 89 reviews 7.1/10 Cleanliness
  • 88 reviews 5.2/10 Value
  • 61 reviews 4.1/10 Bar

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