Sofitel Queenstown Hotel and Spa 5 stars

Name: Sofitel Queenstown Hotel & Spa | Luxury Spa Hotel | ALL - ALL
Address: 8 Duke Street, PO Box 1797, QUEENSTOWN, 9300, NZ
Telephone: +6434500045
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,059 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

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Sofitel Queenstown Hotel and Spa

French luxury and local cuisine in the world's most exciting city

Experience refined luxury at Sofitel Queenstown Hotel & Spa. Be captivated by its elegant blend of timeless design and local inspiration, offering a unique sense of style and comfort. Ideally situated in the heart of Queenstown, the hotel features 84 beautifully appointed rooms and suites, two boutique conference venues, the stylish Left Bank Bistro, the intimate Le Petit Salon and Le Salon Rouge, and the acclaimed Jervois Steak House.

Centrally located in Queenstown's vibrant dining and entertainment district, Sofitel Queenstown Hotel & Spa is the perfect base for exploring the town and nearby ski resorts or adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay.

Combine Queenstowns' rugged nature with our luxurious hotel to experience the ultimate New Zealand holiday and get the best of both worlds.

Enter a luxurious alpine haven where elegance meets character. Blending French zest with the unique spirit of Queenstown, your stay promises to be nothing short of exceptional. We look forward to welcoming you.

Fiona Winger, Hotel Management

Hotel extras

Central location in Queenstown’s dining, shopping and adventure district
Sofitel Spa with L’Occitane featuring signature massages and sensory rituals
Elegant rooms and suites with Sofitel MyBed™ and alpine views
Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre
French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

Room

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

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Room

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 2 x Double bed(s)
Most of the accommodation: Terrace

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Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

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Room

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony

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Suite

JUNIOR SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.

3 pers. max
62 m² / 667 sq ft

Bedding 1 x King size bed(s)
Views: City View or Mountain view
Most of the accommodation: Balcony

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Suite

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.

3 pers. max
88 m² / 947 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony or Corner Room

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Suite

OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.

3 pers. max
65 m² / 699 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View

3 pers. max
130 m² / 1399 sq ft

Bedding 1 x King size bed(s)
Views: City View or Lake View or Mountain view or Panorama view or Patio
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

3 pers. max
225 m² / 2421 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view

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Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

+64 3 450 0045

+64 3 450 0046

Queenstouw Int. and Dom. Airport

Airport

Access: 7 km / 4.35 mi 12 min drive

Shuttle

Shuttle on call

Sky City Casino

Casino

Access: 100 m / 0.06 mi 4 min walk

Queenstown Cinema

Cinema district

Access: 200 m / 0.12 mi 2 min walk

Queenstown Casino

Casino

Access: 200 m / 0.12 mi 2 min walk

Queenstown Gardens

Botanical gardens

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

Jet Boat

Other attractions

Access: 8 km / 4.97 mi 10 min drive

Shuttle

Shuttle on call

Bungy Jumping

Tourist attraction

Access: 10 km / 6.21 mi 20 min drive

Rafting

Other attractions

Access: 10 km / 6.21 mi 20 min drive

Shuttle

Shuttle on call

Golf Course

Golf course

Access: 14.8 km / 9.2 mi 24 min drive

Shuttle

Shuttle on call

Coronet Peak

Ski area

Access: 15 km / 9.32 mi 20 min drive

Shuttle

Shuttle scheduled

Helicopter Tours

Other attractions

Access: 15 km / 9.32 mi 15 min drive

Shuttle

Shuttle on call

Arrowtown

Historic monument

Access: 25 km / 15.54 mi 30 min drive

The Remarkables

Ski area

Access: 25 km / 15.54 mi 40 min drive

Shuttle

Shuttle scheduled

Dart River Safaris

Other attractions

Access: 45 km / 27.96 mi 50 min drive

Shuttle

Shuttle on call

Lake Wakatipu

Lake

Access: 300 m / 0.19 mi 2 min walk

DOC Trails Parks

Wood/forest

Access: 25 km / 15.54 mi 30 min drive

Shuttle

Shuttle on call

100 eateries

Restaurant and cafe district

Access: 200 m / 0.12 mi 2 min walk

The Mall

Shopping centre/mall

Access: 200 m / 0.12 mi 1 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

Left Bank Bistro

Left Bank Bistro invites you to begin your morning at a gentler pace. Relax and savour the moment.

Le Salon Rouge

Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 95 m² / 1022.571 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 60

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 1,059 reviews

Michelle R. B. Couples - 7/31/2026 Confirmed reviews ALL

Yvonne A. Couples - 7/30/2026 Confirmed reviews ALL

Sheryl N. Couples - 7/30/2026 Confirmed reviews ALL

Bonjour / Kia Ora Sheryl, Thank you for sharing your lovely feedback following your stay with us. We are delighted to hear you enjoyed our central location, comfortable accommodation, and the warm hospitality provided by our team. It is wonderful to know that the additional touches, including our High Tea, canapé service, and birthday acknowledgement, helped make your stay extra special. Creating memorable moments for our guests is something we truly value. We will be sure to share your kind words with our Reception and Restaurant teams, who will be thrilled to know they contributed to your experience. Thank you again for choosing Sofitel Queenstown Hotel & Spa. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Lisa M. Couples - 7/28/2026 Confirmed reviews ALL

We booked a room with city views & the room we were put into seemed like it was the furtherest room in the corner away from the city view, we were next to a noisey road! With a view of the hills. We were offered a no charge against our valet parking bill of $50 by a member of your reception but that never happened upon settling room bill as apparently that staff member never made a note about it to the morning staff.

Bonjour / Kia Ora Lisa, Thank you for taking the time to share your feedback. We are sorry to hear that your room experience did not meet your expectations. We have reviewed your reservation and can confirm that you received the room category that was booked. As we are located in the heart of Queenstown, our Superior Rooms do not come with a view. For guests looking for a specific outlook, we recommend selecting one of our room categories that offers a guaranteed view when making a reservation. We also apologise for the confusion regarding the valet parking adjustment. I have personally reviewed this matter and have now adjusted the $50 valet parking charge and processed the refund back to your card. We appreciate your patience while we looked into this and apologise that this was not completed at the time of your departure. Thank you again for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the Sofitel experience. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Florence C. Couples - 7/28/2026 Confirmed reviews ALL

The sofitel has the best location in Queenstown, right in the middle of the city center. There are many shops and restaurants around, the bus to the slopes is just across the st, and going to the skyline is just a 5 mins walk. We also had the club lounge, quality of food and drinks were all exceptional. Room size was okay, room design was more business style than luxurious. I highly recommend the hotel.

Bonjour / Kia Ora Florence, Thank you for sharing your wonderful feedback following your stay with us at Sofitel Queenstown Hotel & Spa. We are delighted to hear that you enjoyed our central location, with the convenience of being close to Queenstown’s dining, shopping, the gondola, and ski transport. It is lovely to know that you had the opportunity to experience our Club Lounge offerings and that the quality of the food and beverages contributed positively to your stay. We will be sure to share your kind words with the team. Thank you also for your comments regarding the room design. We appreciate your feedback and are always looking at ways to enhance our guest experience while maintaining the unique Sofitel character and French-inspired elegance. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in Queenstown. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel & Spa

Web-users rating

Other web-users rate our hotel

429 reviews 9.5/10 Location
545 reviews 7.4/10 Room
697 reviews 9/10 Service
11 reviews 1.3/10 WiFi
190 reviews 8.1/10 Vibe
160 reviews 7.9/10 Breakfast
97 reviews 6/10 Cleanliness
70 reviews 6.3/10 Value

142 reviews 9.2/10 Location
209 reviews 7.5/10 Room
269 reviews 9.3/10 Service
84 reviews 6.2/10 Comfort
69 reviews 8/10 Vibe
49 reviews 8.4/10 Breakfast
30 reviews 6.3/10 Cleanliness
23 reviews 8.3/10 Bar

57 reviews 9.8/10 Location
85 reviews 6.9/10 Room
124 reviews 8.6/10 Service
32 reviews 7.5/10 Breakfast
21 reviews 6/10 Cleanliness
8 reviews 6.6/10 Value

15 reviews 9.6/10 Location
22 reviews 6.8/10 Room
31 reviews 8.9/10 Service
8 reviews 7.4/10 Vibe

5 reviews 9.6/10 Location
14 reviews 6.8/10 Room
13 reviews 9/10 Service
7 reviews 5.9/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Sofitel Queenstown Hotel and Spa, we offer a range of premium services:

Free Wi-Fi and high-speed internet
Valet parking for an additional fee
Buffet breakfast for an additional fee
Air conditioning and 48-inch LCD TVs
Wheelchair accessibility and elevator
Sofitel Spa with L'Occitane and Sofitel Fit center
Left Bank Bistro and Le Salon Rouge
Concierge, porter, and laundry services
Two meeting rooms and wedding facilities

What dining options are available?

What are the check-in and check-out times?

At Sofitel Queenstown Hotel and Spa, check-in is available from 02:00 PM, and we kindly ask that you check out by 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Sofitel Queenstown Hotel and Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.