Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 968 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  968 reviews

Customer review rating 5.0/5

Chelsea E. Friends - Confirmed reviews ALL

So comfortable, clean, fine details had been thoroughly considered and the sleep was AMAZING

Bonjour / Kia Ora Chelsea, Thank you so much for your wonderful feedback! We’re delighted to hear that you found everything comfortable and clean, and that the attention to detail made a difference during your stay. It’s especially great to know you had an amazing sleep—that’s exactly the experience we hope to provide every guest. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

Lex S. Couples - Confirmed reviews ALL

As above.

Bonjour / Kia Ora Lex, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the service, food, and our location. Our team will be especially happy to know their efforts made a difference. We look forward to welcoming you back again soon! Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 1.5/5

Wayne G. Couples - Confirmed reviews ALL

The hotel is located in a great position, however our experience was not the greatest. We had a room that had an awful smell for two days ( at $1000 night), we then were moved to another room and I asked if I could upgrade our room staff never came back to me (disappointed). I am unclear if I got my Accor discount being a Accor member as I didn’t sign for breakfast bill. I had to ask 3 different staff for a late checkout ( first 2 didn’t assist) Overall, I didn’t feel like an Accor member, staff in friendly and unhelpful.

Bonjour / Kia Ora Wayne, Thank you for taking the time to share your feedback. Please accept our sincere apologies that your experience did not fully reflect the standard we strive to deliver. We regret the inconvenience caused by the initial room condition and appreciate your patience while we arranged a room move as quickly as possible. We are also sorry for any frustration regarding your late check-out request. While availability was limited due to a high occupancy and incoming group, we were pleased to extend your departure time further the following morning in recognition of your loyalty. Your comments are truly valued, and we will continue to focus on delivering a more seamless and personalised experience. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

Wendy J. Solo - Confirmed reviews ALL

I had a late arriving flight so check in was after 8pm. It was great to receive such a welcoming smile. That set the tone for the rest of the stay. From little touches like the turn down service, the lovely breakfast and the Happy Hour it was a most relaxing experience.

Bonjour / Kia Ora Wendy, Thank you so much for your wonderful review! We’re absolutely delighted to hear that your stay was such a relaxing and enjoyable experience from check-in to check-out. It’s especially pleasing to know that your late arrival was met with a warm welcome—Abhi will be thrilled to hear that his friendly service made such a positive first impression. We’ll also be sure to pass along your kind words to our housekeeping team, who take great pride in delivering those thoughtful touches like turn-down service. We’re glad you enjoyed the breakfast and Happy Hour as well—creating a comfortable and memorable stay for our guests is what we strive for every day. We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon! Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

Stuart S. Couples - Confirmed reviews ALL

The room was clean, spacious, well appointed, heated floor in bath with only one flaw. The only negative was you could hear the traffic signal outside’s audible alert 24 hours a day. Some better soundproofing would help!

Bonjour / Kia Ora S., Thank you for your kind feedback and for rating your stay so highly. We’re delighted to hear you enjoyed the cleanliness, space, and comfort of the room—especially the heated bathroom floor. We also appreciate your feedback regarding the traffic signal noise. While it’s outside of our direct control, your suggestion about improved soundproofing is valuable and will certainly be taken into consideration as we look for ways to enhance our guests’ comfort. We hope to have the pleasure of welcoming you back for an even more seamless stay in the future. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Other web-users rate our hotel

  • 408 reviews 9.4/10 Location
  • 513 reviews 7.6/10 Room
  • 653 reviews 9.1/10 Service
  • 10 reviews 1.7/10 WiFi
  • 170 reviews 7.3/10 Vibe
  • 131 reviews 8.5/10 Breakfast
  • 94 reviews 7.1/10 Cleanliness

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