Information message

Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 4,589 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Sofitel Queenstown - Hotel & Spa
See on a map
+ 13 Services

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle Paying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
  • Babysitting on request
  • Outdoor tennis court (nearby)
  • Jet skiing Paying
  • Other sports activities
  • Skiing
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300 queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: City View, Mountain view *
  • Most of the accommodation: Terrace *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

Menu (PDF)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,589 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,860 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent Staff and service

Customer review rating 5.0/5

Lynn Business - 17/06/2021 Confirmed reviews ALL

Friendly welcome, absolutely nothing was too much trouble for the staff were extremely helpful and obliging, this made the stay for us, together with a superb room and facilities, and so convenient to the center of town.

Lovely stay

Customer review rating 4.5/5

Fin. R. Couples - 17/06/2021 Confirmed reviews ALL

Great check-in friendly staff and beautiful rooms.

Customer review rating 4.0/5

William Couples - 17/06/2021 Confirmed reviews ALL

Staff, excellent and attentive to our needs - this is your greatest asset Overall our stay was pleasant as our previous visits, allowing for the restraints of Covid. However, we were disappointed that you no longer offer "genuine Tapas" one of our main reasons for our visit. Having a cocktail and plates of Tapas was memorable. Dividing the very comfortable lounge into a pokey Members Room is unnecessary and ruins the atmosphere. Although Accor members, your booking system is cumbersome and leaves one in doubt of conditions etc. For this reason we booked through Booking.com

The best hotel in Queenstown

Customer review rating 5.0/5

Justine Couples - 17/06/2021 Confirmed reviews ALL

We stayed here on the long weekend in June for my partners 30th. The whole booking process was made easy with Harriet on the other end of the email - she even organised to decorate our room for us! The hotel room was clean and spacious - and the hotel is so well located if you're planning to hangout in town. The Club Lounge was always stocked and we are lucky to have enjoyed it on both nights and breakfast was perfect. Even though it was a "staycay" for us - we will be back!

Bonjour Justine,, We truly appreciate your kind feedback regarding your recent staycation here at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that from the booking experience with our in-house reservationist Harriet, to your beautifully appointed guest room, the Club Lounge and breakfast each day that you had the most wonderful stays celebrating your partners birthday. I will be sure to share your feedback with Harriet and the entire team. Thank you once again and we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Great service

Customer review rating 5.0/5

Kelly S. Couples - 16/06/2021 Confirmed reviews ALL

Such friendly service from start to finish. Love staying at this hotel my favourite Sofitel.

Loved our stay

Customer review rating 5.0/5

Aaron Couples - 16/06/2021 Confirmed reviews ALL

First time staying at the Sofitel in Queenstown and we absolutely loved every minute of it. The room we stayed in was very large and very comfortable and full of great amenities. The staff were all very friendly and helpful and nothing was a problem. The kitchen were able to cater to my wife’s dietary needs (she’s gluten intolerant) serving up delicious food. Hotel location is great as everything you need is within a short walking distance. The only downside is we were told the restaurant and bar was not open on Sunday and Monday which was a shame as it was a long weekend. We loved our stay so much that we were sad to leave and we’d highly recommend staying here. We usually stay at the St Moritz but will definitely be back!!

Great location and big rooms

Customer review rating 4.0/5

Debc Couples - 16/06/2021 Confirmed reviews ALL

We arrived on our 35th anniversary and what a lovely surprise was in our room. The bed was decorated with hearts and leaves, notes of congratulations from the staff, balloons and yummy treats plus a small bottle of bubbly. The staff are so friendly and helpful.

Great stay

Customer review rating 5.0/5

Anonymous Couples - 13/06/2021 Confirmed reviews ALL

Great stay with everything we needed and such a close proximity to town! Loved it

Bonjour and Kia Ora, Thank you for your truly kind review regarding your Sofitel Queenstown experience. I can see from your comments that you had a great stay enjoying everything that we have to offer. Thank you once again for your feedback and we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Excellent service

Customer review rating 5.0/5

Julie Couples - 13/06/2021 Confirmed reviews ALL

Great from the moment of check in. Staff were helpful & welcoming throughout our stay.

Bonjour Julie, Thank you for your truly excellent review regarding your stay here at Sofitel Queenstown. It is wonderful to read that from the moment you arrived the service from our kind and friendly ambassadors truly blew you away. From myself and the entire team we truly appreciate your feedback and look forward to welcoming you back in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Good stay, breakfast experience meant the grade

Customer review rating 4.5/5

Ian W. Business - 13/06/2021 Confirmed reviews ALL

What I expected!

Bonjour Ian W., We truly appreciate your feedback regarding your recent stay at Sofitel Queenstown Hotel & Spa. I can see from your feedback that you truly enjoyed your recent stay with everything that we had to offer. Thank you once again and we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

A great stay

Customer review rating 4.5/5

Jhughes Business - 13/06/2021 Confirmed reviews ALL

An amazing stay with great facilities and service. Highly recommended.

Bonjour Jhughes, We truly appreciate your kind comments regarding your recent Sofitel Queenstown experience. It is wonderful to read how much you enjoyed your stay, from the facilities that we have and the friendly service throughout from all ambassadors. We look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa ColeGuest Relations Executive

Great location staff were friendly

Customer review rating 4.5/5

Anonymous Families - 13/06/2021 Confirmed reviews ALL

Great experience with fantastic staff

Bonjour and Kia Ora, Thank you for taking the time to review your stay here at Sofitel Queenstown Hotel & Spa. I am truly delighted to read how much of an enjoyable stay you had, from our location to the wonderful service from our ambassadors we look forward to welcoming you back to Sofitel in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Outstanding weeks stay

Customer review rating 5.0/5

Jonathon T. Business - 13/06/2021 Confirmed reviews ALL

We have just had an excellent week at the Sofitel Queenstown. What makes this hotel so special to us is the outstanding staff, from front reception to restaurant staff, everyone is so welcoming and accommodating (thank you Ralph). The hotel rooms are always very clean and well presented, a home away from home. The Sofitel is centrally located, close to all the immediate facilities. Parking whether, valet or in car park behind the hotel is always easy and convenient. Thank you for an outstanding stay.

Bonjour and Kia Ora, Thank you once again for your wonderful review regarding your most recent Sofitel Queenstown stay. It is always a pleasure to welcome you back for each and every visit you have in Queenstown. It would be my pleasure to share your very kind feedback with the entire team with a special mention to Ralph. Thank you again and myself and the entire team look forward to welcoming you back to your home away from home very soon. Kind Regards, Lisa Cole Guest Relations Executive

Great stay!

Customer review rating 4.5/5

Angela Couples - 12/06/2021 Confirmed reviews ALL

Wonderful few days in Queenstown staying in Sofitel which is do close to all the activities and shops of Queenstown

Bonjour Angela, Thank you for your time in reviewing your recent Sofitel Queenstown stay. I can see that you thoroughly enjoyed the central location that we have right in the heart of Queenstown. We hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

great location

Customer review rating 5.0/5

Meryl Couples - 11/06/2021 Confirmed reviews ALL

great

Bonjour Meryl, Thank you for your time in reviewing your recent Sofitel Queenstown experience. I can see from your feedback that you truly enjoyed the central location that we have right in the heart of beautiful Queenstown. We look forward to welcoming you back to Sofitel upon your next Queenstown adventure. Kind Regards, Lisa Cole Guest Relations Executive

Amazing Service

Customer review rating 5.0/5

Gretchen P. Business - 11/06/2021 Confirmed reviews ALL

Staff were fabulous. Awesome location. So handy to town. Loved the bed too. Had the best sleep.

Bonjour and Kia Ora, Thank you for your wonderful review regarding your recent Sofitel Queenstown stay. I am truly delighted to read how much of a wonderful stay you had, from the service from our ambassadors, the location of our hotel and the comfort of your guest room. From myself and all of the team we appreciate your kind feedback and look forward to welcoming you back in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Great stay with friendly staff

Customer review rating 4.5/5

Bruce B. Families - 11/06/2021 Confirmed reviews ALL

Location was great, everything walkable, staff: friendliness from the Cleaner to bar staff ..everyone Bar tenders and Breakfast staff

Bonjour Bruce B., Thank you for taking the time to leave feedback regarding your recent Sofitel Queenstown stay. I can see from your feedback that you had a truly enjoyable stay with us and had received the most wonderful service from all of our ambassadors throughout the hotel. It would be my pleasure to share your comments with the entire team. Thank you once again and we look forward to welcoming you back to Sofitel in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Great stay

Customer review rating 5.0/5

Jenna Families - 11/06/2021 Confirmed reviews ALL

Very friendly customer service especially towards my 6 and 9 year old sons

Bonjour Jenna, Thank you for your time in reviewing your recent Sofitel Queenstown stay. I am truly delighted to read how much of a great stay you and your family had with us. We look forward to having the opportunity to welcoming you all back in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

the best place to stay in queenstown. Lovely staff

Customer review rating 5.0/5

Tania R. Couples - 09/06/2021 Confirmed reviews ALL

We have stayed 4 times at this hotel and it continues to be the best hotel in Queenstown..if not NZ.

Bonjour Tania R., Thank you so much for taking the time to review your recent stay here at Sofitel Queenstown. I am truly delighted to read how much of a wonderful stay you had once again. From myself and the entire team, we look forward to welcoming you back in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Beautiful hotel in central Queenstown

TripAdvisor rating 5.0/5

bridgetchugg 11/04/2021 TripAdvisor review

The hotel was set in a great location in central Queenstown with no noise. The service was great, breakfast yummy. The rooms were spacious, lovely and clean with all requirements taken care of.... overall a relaxing mini break.

Bonjour bridgetchugg. We truly appreciate your kind and wonderful review regarding your recent mini break. I can see from your feedback that you enjoyed everything from the service from our friendly ambassadors, to the delicious breakfast and of course your beautifully appointed guest room. We look forward to welcoming you back to Sofitel in the very near future and thank you for your feedback once again. Kind Regards, Lisa Cole Guest Relations Executive

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in queenstown