Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,021 reviews

Sofitel Queenstown Hotel and Spa - Image 1
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Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,021 reviews

Customer review rating 4.5/5

Patsy N. Couples - Confirmed reviews ALL

Made to feel very welcome. Lovely hotel clean and warm. Surprisingly quiet given the location. Look forward to staying again

Customer review rating 4.0/5

Suresh M. Couples - Confirmed reviews ALL

Overall a good experience except for the front office. Although check in was at 2pm our room was only given to us at 2.45pm. Upon checkout, I was told to wait for the supervisor/manager who was at a meeting. This because the staff felt my payment had not gone through although it had. A disappointing experience. The other staff were all fantastic.

Customer review rating 5.0/5

Alexandra K. Couples - Confirmed reviews ALL

Mathieu was incredibly welcoming, he communicated well before we checked in and made sure we had everything we needed. He even let us check in early which was super helpful. We came to celebrate our anniversary and were given a complimentary bottle of wine and dessert but unfortunately we do not drink alcohol, the staff kindly swapped out the alcohol for some soy milk so we could make coffee in the room using the Nespresso machine. We could not ask for better service.

Bonjour / Kia Ora Alexandra, Thank you for sharing such a wonderful review. We are delighted to hear that Mathieu made your arrival so welcoming and kept you well informed prior to your stay. It’s also great to know that the early check-in helped make your anniversary celebration more comfortable and relaxed. We’re especially pleased the team was able to adjust your in-room amenity to suit your preferences so you could still enjoy a special moment together with your coffee in-room. Your kind recognition of Mathieu is truly appreciated, and we will be sure to share your feedback with him and the wider team. We look forward to welcoming you back for another memorable stay in the future. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Stewart M. Families - Confirmed reviews ALL

Had a great time here, the staff and service were excellent. Including room service, honestly the best pumpkin soup I've ever had. Would definitely stay here again.

Bonjour / Kia Ora Stewart, Thank you for taking the time to share your feedback. We’re delighted to hear you had such a great stay and that our location, staff, and service all contributed to a memorable experience. It’s especially wonderful to know you enjoyed the room service—our team will be thrilled to hear your kind words about the pumpkin soup, a guest favourite we’re very proud of. We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future. Kind Regards Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

Jody G. Couples - Confirmed reviews ALL

The Sofitel is located in the middle of everything with an easy walk to food, activities, and waterfront. The breakfasts in the morning are excellent with friendly attentive staff. The concierge and reception desk personnel are so helpful and kind.

Other web-users rate our hotel

  • 407 reviews 9.5/10 Location
  • 520 reviews 7.6/10 Room
  • 667 reviews 9/10 Service
  • 11 reviews 1.3/10 WiFi
  • 240 reviews 6.3/10 Comfort
  • 182 reviews 7.9/10 Vibe
  • 148 reviews 8.1/10 Breakfast
  • 89 reviews 6.5/10 Cleanliness

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