Sofitel Queenstown Hotel and Spa 5 stars

Name: Sofitel Queenstown Hotel & Spa | Luxury Spa Hotel | ALL - ALL
Address: 8 Duke Street, PO Box 1797, QUEENSTOWN, 9300, NZ
Telephone: +6434500045
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,045 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

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Sofitel Queenstown Hotel and Spa

French luxury and local cuisine in the world's most exciting city

Experience refined luxury at Sofitel Queenstown Hotel & Spa. Be captivated by its elegant blend of timeless design and local inspiration, offering a unique sense of style and comfort. Ideally situated in the heart of Queenstown, the hotel features 84 beautifully appointed rooms and suites, two boutique conference venues, the stylish Left Bank Bistro, the intimate Le Petit Salon and Le Salon Rouge, and the acclaimed Jervois Steak House.

Centrally located in Queenstown's vibrant dining and entertainment district, Sofitel Queenstown Hotel & Spa is the perfect base for exploring the town and nearby ski resorts or adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay.

Combine Queenstowns' rugged nature with our luxurious hotel to experience the ultimate New Zealand holiday and get the best of both worlds.

Enter a luxurious alpine haven where elegance meets character. Blending French zest with the unique spirit of Queenstown, your stay promises to be nothing short of exceptional. We look forward to welcoming you.

Jo Finnigan, Hotel Management

Hotel extras

Central location in Queenstown’s dining, shopping and adventure district
Sofitel Spa with L’Occitane featuring signature massages and sensory rituals
Elegant rooms and suites with Sofitel MyBed™ and alpine views
Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre
French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

Room

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

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Room

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 2 x Double bed(s)
Most of the accommodation: Terrace

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Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

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Room

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony

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Suite

JUNIOR SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.

3 pers. max
62 m² / 667 sq ft

Bedding 1 x King size bed(s)
Views: City View or Mountain view
Most of the accommodation: Balcony

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Suite

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.

3 pers. max
88 m² / 947 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony or Corner Room

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Suite

OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.

3 pers. max
65 m² / 699 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View

3 pers. max
130 m² / 1399 sq ft

Bedding 1 x King size bed(s)
Views: City View or Lake View or Mountain view or Panorama view or Patio
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

3 pers. max
225 m² / 2421 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view

See availabilities

Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

+64 3 450 0045

+64 3 450 0046

Queenstouw Int. and Dom. Airport

Airport

Access: 7 km / 4.35 mi 12 min drive

Shuttle

Shuttle on call

Sky City Casino

Casino

Access: 100 m / 0.06 mi 4 min walk

Queenstown Cinema

Cinema district

Access: 200 m / 0.12 mi 2 min walk

Queenstown Casino

Casino

Access: 200 m / 0.12 mi 2 min walk

Queenstown Gardens

Botanical gardens

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

Jet Boat

Other attractions

Access: 8 km / 4.97 mi 10 min drive

Shuttle

Shuttle on call

Bungy Jumping

Tourist attraction

Access: 10 km / 6.21 mi 20 min drive

Rafting

Other attractions

Access: 10 km / 6.21 mi 20 min drive

Shuttle

Shuttle on call

Golf Course

Golf course

Access: 14.8 km / 9.2 mi 24 min drive

Shuttle

Shuttle on call

Coronet Peak

Ski area

Access: 15 km / 9.32 mi 20 min drive

Shuttle

Shuttle scheduled

Helicopter Tours

Other attractions

Access: 15 km / 9.32 mi 15 min drive

Shuttle

Shuttle on call

Arrowtown

Historic monument

Access: 25 km / 15.54 mi 30 min drive

The Remarkables

Ski area

Access: 25 km / 15.54 mi 40 min drive

Shuttle

Shuttle scheduled

Dart River Safaris

Other attractions

Access: 45 km / 27.96 mi 50 min drive

Shuttle

Shuttle on call

Lake Wakatipu

Lake

Access: 300 m / 0.19 mi 2 min walk

DOC Trails Parks

Wood/forest

Access: 25 km / 15.54 mi 30 min drive

Shuttle

Shuttle on call

100 eateries

Restaurant and cafe district

Access: 200 m / 0.12 mi 2 min walk

The Mall

Shopping centre/mall

Access: 200 m / 0.12 mi 1 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

Left Bank Bistro

Left Bank Bistro invites you to begin your morning at a gentler pace. Relax and savour the moment.

Le Salon Rouge

Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.

Fitness center

Sofitel Fit is our 24/7 fitness centre, featuring modern cardio and strength equipment, weights, and mats. Our dedicated Concierge team is always on hand to assist with any requests.

Spa

Step into Sofitel Spa L'Occitane en Provence, a luxurious haven of rejuvenation inspired by nature. Sofitel Spa with L'Occitane features a range of unique massages, signature Māori healing treatments, private steam suites, and a wood-clad jacuzzi.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 95 m² / 1022.571 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 60

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Weddings

Non contractual photo

Specialising in intimate weddings, Sofitel Queenstown Hotel and Spa blends French romance, the pristine beauty of Queenstown, luxurious accommodation, refined catering and gracious service to create magnifique celebrations.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 1,045 reviews

Jane O. Couples - 7/9/2026 Confirmed reviews ALL

A few challenges that the team worked through very positively and professionally. The hotel is sold as a five star experience but fell short of this. Compared to other Queenstown hotel I think the Sofitel has a bit of work to do. Don’t rely on the name and location and just because it Queenstown. For the price it fell short. It was a 60th birthday celebration and was a bit frustrating to have to deal with issues. When you save for months to come to the Sofitel you expect a luxury experience.

Bonjour / Kia Ora Jane, Thank you for sharing your feedback with us and for choosing Sofitel Queenstown for such a special occasion. While we are pleased to hear that our team worked through the challenges you experienced in a positive and professional manner, we are genuinely sorry that your stay did not fully meet the luxury experience you were expecting for your 60th birthday celebration. We understand that occasions like this involve a great deal of anticipation, and we regret that certain aspects of your stay caused frustration. Your comments regarding the overall experience and value are important to us, and we will continue to focus on improving our standards to ensure we consistently deliver the level of service and attention to detail expected of a Sofitel experience. We are delighted that Seemran was able to make a positive impression and will be sure to share your kind recognition with her. Our team takes great pride in looking after our guests, and it is wonderful to know that her efforts contributed positively to your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide the refined and memorable experience you were hoping for on this occasion. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel & Spa

Li L. Y. Couples - 7/9/2026 Confirmed reviews ALL

Bonjour / Kia Ora Li, Thank you for sharing your wonderful feedback following your experience with us. We are delighted to hear that you enjoyed a professional and relaxing visit, and that our team’s attentive, friendly, and professional service contributed to your experience. It is also lovely to know you appreciated the beautiful and clean ambience of our spa. We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another relaxing experience in the future. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel & Spa

Leah M. Couples - 7/6/2026 Confirmed reviews ALL

We loved our stay at Sofitel. We have previously stayed at QT and St Moritz which are also lovely. However, I would return to the Sofitel if I had the choice of all three. Here are the reasons: centrally located, beautiful spa next door, access to the Club (with the best velvet heat cocktails!), free breakfast every day (and it's delicious) and very comfortable rooms. Can't recommend it highly enough. We'll be back!

Bonjour / Kia Ora Leah, Thank you for your wonderful review and for choosing to stay with us. We are absolutely delighted to hear that your experience at Sofitel Queenstown Hotel & Spa stood out among your visits to Queenstown. It is fantastic to know you enjoyed our central location, the relaxing Sofitel Spa, access to Club lounge experience, our delicious breakfast, and the comfort of your room. Your kind words about our friendly team mean a great deal, and I will be sure to share your compliments with everyone. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay very soon. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

David H. Friends - 7/6/2026 Confirmed reviews ALL

Staff at front desk were helpful but Juniour. The hotel had a flood in the gym overnight day2 of our stay. This went on for hours as the plumber was apparently “ dropping his kids to school” The gym they had offered us at cost of hotel up the road, had no idea of me coming or what the issue was . The rooms were not regularly cleaned. If they were this could happen as late as 3pm in the afternoon after we had called them. We had 4 rooms in the hotel and it was the case with all of them. The rooms were not cleaned properly. The breakfasts were chaotic. At times no clear structure around getting people in and out. We had several mornings where the plates and cutlery had run out. Many mornings where things as basic as avocado had run out, only to find the person sitting next to us could get it. We advised the hotel a week earlier that our stay would be a day shorter. They were unable to shorten and refund the accomodation as far as I know. We had several rooms so I didn’t think this was a big ask. We wouldn’t stay with you again.

Jacques D. H. Families - 7/6/2026 Confirmed reviews ALL

Far below the expected standard for Sofitel. Front desk desperately inept. Not across details of reservation, reluctant to provide services I’d pre-paid, repeatedly ‘shaming’ a loyal Accor traveler and attempting to process duplicate charges. Mattress years past replacement date. Spa bath didn’t work, repair request ignored. Queues for breakfast each morning. Location great and valet parking very convenient, Overall a fantastic holiday in Queenstown, but Sofitel underwhelming.

Bonjour / Kia Ora Jacques, Thank you for taking the time to share your detailed feedback. We are very sorry to learn that your stay did not meet the high standards you expect from Sofitel, particularly as a loyal Accor member. Please accept our sincere apologies for the issues you experienced at the Front Desk. We regret the confusion regarding your reservation inclusions and the duplicate payment requests, as well as any frustration this caused. This is certainly not the seamless experience we aim to provide. We are also sorry that your request to have the spa bath repaired was not attended to during your stay and that the mattress did not provide the level of comfort you expected. We also appreciate your comments regarding the breakfast queues and understand how this impacted your mornings. Your feedback has been shared with the relevant teams as we continue to improve both our service and guest experience. While we are disappointed that we fell short overall, we are pleased to know you enjoyed our central location, the convenience of our valet parking, and that one of our bar team members made a positive impression. We will be sure to pass on your kind recognition. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the genuine Sofitel experience you deserve. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel & Spa

Web-users rating

Other web-users rate our hotel

417 reviews 9.5/10 Location
535 reviews 7.6/10 Room
686 reviews 9/10 Service
11 reviews 1.3/10 WiFi
188 reviews 7.9/10 Vibe
155 reviews 8/10 Breakfast
92 reviews 6.5/10 Cleanliness
68 reviews 6.6/10 Value

137 reviews 9.2/10 Location
204 reviews 7.6/10 Room
264 reviews 9.2/10 Service
84 reviews 6.1/10 Comfort
47 reviews 8.4/10 Breakfast
29 reviews 6.7/10 Cleanliness
21 reviews 8.3/10 Bar

54 reviews 9.7/10 Location
78 reviews 6.9/10 Room
119 reviews 8.9/10 Service
30 reviews 7.9/10 Breakfast
23 reviews 5.8/10 Amenities
20 reviews 6.5/10 Cleanliness

15 reviews 9.6/10 Location
23 reviews 7/10 Room
32 reviews 8.7/10 Service
9 reviews 7.1/10 Vibe

5 reviews 9.6/10 Location
14 reviews 6.8/10 Room
14 reviews 9/10 Service
7 reviews 6/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Sofitel Queenstown Hotel and Spa, we offer a range of premium services:

Free Wi-Fi and high-speed internet
Valet parking for an additional fee
Buffet breakfast for an additional fee
Air conditioning and 48-inch LCD TVs
Wheelchair accessibility and elevator
Sofitel Spa with L'Occitane and Sofitel Fit center
Left Bank Bistro and Le Salon Rouge
Concierge, porter, and laundry services
Two meeting rooms and wedding facilities

What dining options are available?

What are the check-in and check-out times?

At Sofitel Queenstown Hotel and Spa, check-in is available from 02:00 PM, and we kindly ask that you check out by 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Sofitel Queenstown Hotel and Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.