Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,129 reviews

Best price
guarantee
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

Photo out of - SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

With town views, the Superior Room is appointed with two double beds featuring Sofitel MyBed, a spacious marble bathroom with under-floor heating, a rain shower, double spa bath, and premium amenities. Most also offer a private Juliet balcony.

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 41 m² / 441 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • TV in Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 41 m² / 441 sq ft
  • Bedding 2 x Double bed(s)
  • Most of the accommodation: Terrace
See availabilities

With town views, the Superior Room is appointed with a king-size Sofitel MyBed, large marble bathroom with under-floor heating, accessible rain shower, double spa bath, and luxurious amenities to ensure a relaxing stay. Most with private Juliette balcony.

Max. number of persons
3
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • TV in Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

With mountain views of The Remarkables, a king Sofitel MyBed, a spacious marble bathroom with under-floor heating, a rain shower, double spa bath, and premium amenities ensure a relaxing stay. Most with private Juliet balcony. Includes Club benefits.

  • Views:

    Mountain view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • TV in Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.

Photo out of - PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.

With mountain views of The Remarkables, this large one-bedroom suite has a king Sofitel MyBedTM, private Juliet balcony, luxurious lounge with two sofas, marble bathroom with under-floor heating, rain shower, and double spa bath. Includes Club benefits.

  • Views:

    Mountain view

  • Most of the accommodation:

    Balcony or Corner Room

Max. number of persons
3
Area
From 88 m² / 947 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • TV in Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.

Photo out of - OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.

Spacious and light-filled, this studio-style suite features a king Sofitel MyBed, marble bathroom, double spa bath, plush couch, dining table, electric fireplace, and private terrace with Jacuzzi, with Lake Whakatipu views. Includes Club Lounge benefits.

  • Views:

    Lake View or Mountain view

  • Most of the accommodation:

    Fireplace

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • TV in Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Penthouse

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

Photo out of - PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

The ultimate luxury is our top-floor Penthouse. Boasting lake views, a private patio with a 6-person Jacuzzi, large living and dining areas, media room, opulent marble bathroom, king Sofitel MyBedTM, and complimentary breakfast and in-room bar beverages.

  • Views:

    Lake View or Mountain view

Max. number of persons
3
Area
From 225 m² / 2421 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • TV in Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • Queenstouw Int. and Dom. Airport Additional charge
  • QUEENSTOWN AIRPORT Additional charge
  • ZQN Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 84 rooms
  • One room for people with reduced mobility
  • 10 connecting rooms
  • 84 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Pressing Additional charge

Entertainment

  • Piano

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Sofitel Fit

  • On site

Sports and leisure

River rafting

  • On site

Downhill skiing

  • On site

Miniature golf

  • On site

Rafting

  • On site

Jogging track

  • On site

Cross country skiing

  • On site

Bike rack facilities Additional charge

  • On site

Boat excursions

  • On site

Kayaking

  • On site

Horseback riding

  • On site

Quad bikes

  • On site

Gym Additional charge

  • On site

Karting Additional charge

  • On site

Skating rink

  • On site

Parasailing

  • On site

Jet-ski Additional charge

  • On site
  • Near the property
  • Indoor parking
  • Public
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.3 m / 7.5 ft

  • Parking pricing: 25.38 € 50 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

Le Salon Rouge

Photo out of - Le Salon Rouge

Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.

Cooking style
Gourmet
Chef name
Lindsay Bennett
Capacity
40
Accessibility
Accessible service
8 Duke Street, PO Box 1797, 9300 Queenstown, New Zealand
Telephone +64 3 450 0045

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available

Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.

Sofitel Fit is our 24/7 fitness centre, featuring modern cardio and strength equipment, weights, and mats. Our dedicated Concierge team is always on hand to assist with any requests.

Step into Sofitel Spa L'Occitane en Provence, a luxurious haven of rejuvenation inspired by nature. Sofitel Spa with L'Occitane features a range of unique massages, signature Māori healing treatments, private steam suites, and a wood-clad jacuzzi.

Specialising in intimate weddings, Sofitel Queenstown Hotel and Spa blends French romance, the pristine beauty of Queenstown, luxurious accommodation, refined catering and gracious service to create magnifique celebrations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,129 reviews

Customer review rating 5.0/5

Sai S. W. T. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Nicola M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Shaowei L. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Donald V. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Deborah K. Couples - Confirmed reviews ALL

Bonjour / Kia Ora Deborah, Thank you for your wonderful review and for recommending Sofitel Queenstown Hotel & Spa. We are delighted to hear that you enjoyed our central location, the warm service from our team, and the relaxed, boutique feel of the hotel. It is especially lovely to know that Antoine and Jen made your final evening with us so special. I will be sure to share your kind recognition with them and our wider team. We hope to have the pleasure of welcoming you back to Queenstown for another memorable stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Nicola M. Couples - Confirmed reviews ALL

We loved every minute of it. The service was incredible, the hotel is beautiful, our room was very clear and comfortable and the location was perfect.

Customer review rating 5.0/5

Shaowei L. Couples - Confirmed reviews ALL

Room was comfortable and clean

Customer review rating 5.0/5

Donald V. Families - Confirmed reviews ALL

They thought of everything. They greeted you as family from the moment you entered. And the location is priceless!

Customer review rating 5.0/5

Deborah K. Couples - Confirmed reviews ALL

Sofitel in Queenstown was perfect if you want a more cozy, boutique type hotel. The customer service is excellent and there were no long lines waiting for breakfast seating. The French restaurant there is really wonderful... good food and service (our waiter Antoine and barista Jen) made our last evening there special!! We highly recommend this wonderful hotel!

Bonjour / Kia Ora Deborah, Thank you for your wonderful review and for recommending Sofitel Queenstown Hotel & Spa. We are delighted to hear that you enjoyed our central location, the warm service from our team, and the relaxed, boutique feel of the hotel. It is especially lovely to know that Antoine and Jen made your final evening with us so special. I will be sure to share your kind recognition with them and our wider team. We hope to have the pleasure of welcoming you back to Queenstown for another memorable stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

William B. Couples - Confirmed reviews ALL

Everything was great! The lounge & staff were fantastic! Breakfast was amazing!

Bonjour / Kia Ora William, Thank you for your wonderful 100/100 review! 🥳 It is lovely to hear that you enjoyed your stay, from our breakfast to the lounge experience. A special thank you for recognising our bar team! I will be sure to share your kind words with them, as it is always rewarding to know their efforts have made such a positive impression. We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another fantastic stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

James A. F. Couples - Confirmed reviews ALL

From the moment we entered the hotel to our departure, we felt very special. From reception to the bar, restaurants and house-keeping we were superbly looked after. Friendly greetings with nothing being too much trouble. A. really fantastic stay.

Bonjour / Kia Ora James, Thank you for your wonderful feedback. It is such A. pleasure to know that you felt special and well looked after from the moment you arrived until your departure. Your kind words mean A. great deal to our entire team. I will be delighted to share your feedback with our wider team as recognition of their efforts. We hope to have the pleasure of welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 3.0/5

Michael M. Solo - Confirmed reviews ALL

The location of the hotel is ideal. Very central and with a short walk to a multitude of restaurants, the waterfront and shopping. I was in room 320 which had the unfortunate location of being right next to a door which guests could leave through but couldn't re-enter via. The problem was that whenever someone left the door would bang probably because they had no way to close it softly as there was no door handle on the other side. On my first night the air conditioning was very loud due to a loose fan but was fixed the next day. The television had to be fixed twice - poor connections to an ancient Sky box. The staff were great - friendly and helpful. The room was comfortable. Probably best to avoid 320, though, unless you want an early wake up call that sounds like a door slamming.

Bonjour / Kia Ora Michael, Thank you for sharing your feedback. While I’m pleased to hear you enjoyed our central location, comfortable room and the friendly service from our team, I’m sorry that several maintenance issues affected your stay. The repeated noise from the door, the air conditioning and the television are certainly not the experience we want our guests to have. Although the air conditioning was attended to, I appreciate that the disruption, particularly overnight, impacted your comfort. Your comments have been shared with the relevant team for further attention. I also appreciate your feedback on our breakfast selection and value for money, and we will take this into consideration as we continue to improve our guest experience. Thank you again for your constructive feedback. I hope we will have the opportunity to welcome you back for a more seamless and enjoyable stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

Michael H. Couples - Confirmed reviews ALL

Loved the room with heated bathroom floor and heated towel rack. Bathroom night lights stayed on all night. Called maintenance but he said they Should be motion activated. HVAC stayed on 33° C maintenance call & the said there was an issue. They gave us a fan. Pretty uncomfortable for one night. We weren’t offered a different room. Fortunately it was fixed the next night.

Bonjour / Kia Ora Michael, Thank you for sharing your feedback. We’re pleased you enjoyed our central location and the comfort of the heated bathroom floors and towel rails. However, I’m sorry that the bathroom nightlights and HVAC issues affected your comfort, particularly with the room reaching such an uncomfortable temperature. While I’m glad the issue was resolved the following night, we should have done more to ensure your comfort, including exploring alternative accommodation. Please accept my sincere apologies, and thank you for bringing this to our attention. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 3.0/5

Leisa W. Families - Confirmed reviews ALL

Stay was ok, but as a diamond accor I would have expected a little more from the Sofitel brand. Lounge benefit wasn't great, no room upgrade (or mention of an amenity to replace it).. raised it with staff who used the excuse of no rooms with two beds (yet when I mentioned the suites they conceded there was), breakfast was plain and the TV's were old and were not connected TVs.. a pretty basic item for a luxury hotel in my opinion. In a spa suite, some bath salts wouldn't have gone astray. The good? The location was great, my favourite thing about Sofitel's is how centrally they are located. The beds were comfortable and room dark.

Bonjour / Kia Ora Leisa, Thank you for sharing your feedback. I’m sorry that your stay fell short of the experience you expected from Sofitel, particularly as a valued ALL Diamond member. We appreciate your loyalty, and I regret that the room upgrade options and alternative benefits were not clearly discussed with you. Your comments regarding the breakfast selection, toaster, television functionality and the missing finishing touches in your Spa Suite have also been noted. We understand that it is the finer details that help define a luxury experience, and we have shared your feedback with the relevant teams for review. We also apologise for the inconvenience of having to complete the check-in process twice. Thank you for acknowledging our central location and the comfort of our beds. We appreciate your honest feedback and hope to have the opportunity to provide you with a more memorable Sofitel experience in the future. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.0/5

Austin S. J. Couples - Confirmed reviews ALL

Overall it was a good stay. Great location. Most (not all) staff were professional and friendly. Decent breakfast and dinner. Offerings in the club lounge was poor. On the 2nd day, our room was not cleaned all day until we reported to the front desk at 7:30 pm. (Despite the green "clean sign" at the door was turned ON when we left the room in the morning) but staff just ignored it all day. When we returned to the room that night, our room was done so poorly. Some (specially female) housekeepers were noisy chatting to each other but so unfriendly to the guests. We tried to say hi a couple of times, not only they didn't acknowledge, they miserably looked away. We used the public washroom in the lobby once and found it so dirty. The bin was full of garbage, and on the floor too. Looked like it didn't get checked or cleaned all day.

Bonjour / Kia Ora Austin, Thank you for sharing your feedback following your stay with us. While I am pleased to hear you enjoyed our central location, dining experiences and the service provided by Jane, Antoine and Jaypee. I am genuinely sorry that other aspects of your stay fell short of expectations. The delays and poor standard of room servicing, along with the condition of our lobby washroom, are concerning and certainly not the level of cleanliness and care we strive to provide. I also regret that some of our housekeeping interactions left you feeling unwelcome. Your comments have been shared with our Housekeeping leadership team for follow-up and improvement. I appreciate your feedback regarding our lounge offerings and overall service experience as well. Thank you for bringing these matters to our attention, as they help us identify where we need to do better. We hope to have the opportunity to welcome you back to Sofitel Queenstown Hotel & Spa and provide you with a more consistent and memorable experience. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.0/5

Rebecca J. Couples - Confirmed reviews ALL

We really enjoyed our stay. Staff were very friendly and the rooms were nice and comfortable. Our only issues was that there was quite of bit of street noise particularly in the early hours of the morning with party goers coming home and on one morning there must have been some construction.

Bonjour / Kia Ora Rebecca, Thank you for sharing your feedback following your stay with us. We are delighted to hear that you enjoyed our central location, comfortable rooms and the warm service from our team. It is also wonderful to know that you found your room spotless. However, we are sorry that street noise and the early morning construction disturbed your rest. We understand how important a peaceful night's sleep is and appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back to Sofitel Queenstown Hotel & Spa for an even more enjoyable stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

David L. Couples - Confirmed reviews ALL

The staff were very welcoming and helpful. The large room, with a great bathroom, was a wonderful experience. The heated bathroom floor was very nice.

Bonjour / Kia Ora David, Thank you for your lovely review. We are delighted to hear you enjoyed our spacious rooms, beautiful bathrooms and the little comfort of our heated bathroom floors. It is wonderful to know our team made you feel so welcome and well looked after throughout your stay. We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable experience. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Steven R. Couples - Confirmed reviews ALL

Great location and very welcoming staff

Bonjour / Kia Ora Steven, Thank you for your wonderful feedback. We are delighted you enjoyed our central location and the warm welcome from our team. A special thank you for mentioning Antoine and Mathieu. We will be sure to share your kind words with them, as I know it will mean a great deal. We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 2.0/5

Tara S. Families - Confirmed reviews ALL

Well located hotel and friendly staff in restaurants, but the hotel is run down. Room was not regularly cleaned, mattress clearly old, shower was leaky, lobby was basic and outdated. Not a bad place to stay, but not a five star experience expected from the Sofitel.

Bonjour / Kia Ora Tara, Thank you for sharing your feedback. I am sorry that several aspects of your stay fell short of the five-star experience we want our guests to enjoy. The repeated need to follow up on room cleaning, along with the issues with the mattress and shower, is particularly disappointing and not the standard we expect. I will be sharing your comments with our senior leaders, including your feedback on breakfast replenishment and the condition of our public areas. We are currently replacing our beds, with wider refurbishment plans in place for next year as we continue working to improve the overall guest experience. I am pleased our restaurant team made a positive impression, and I hope we have the opportunity to welcome you back and show you the improvements. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Benjamin J. C. Couples - Confirmed reviews ALL

So glad we chose the Sofitel for our Queenstown stay. Centrally located, wonderful amenities and friendly professional staff. Highly recommend thank you!

Bonjour / Kia Ora Benjamin, Thank you for your lovely review! We’re delighted you chose Sofitel Queenstown for your stay and that you enjoyed our central location, amenities and the service from our team. Your recommendation means a great deal to us, and we hope to have the pleasure of welcoming you back to Queenstown soon. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

Julie P. Couples - Confirmed reviews ALL

We had a wonderful stay - including welcome drinks, great breakfast as part of our package, wonderful location in Queenstown. Very comfortable stay. We did receive very good value for money

Bonjour / Kia Ora Julie, Thank you for sharing your wonderful feedback and for choosing to stay with us. We’re delighted to hear you enjoyed the welcome drinks, breakfast and our central Queenstown location, and that you found your stay comfortable and great value. It’s lovely to know we could contribute to such an enjoyable visit, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Priyanka M. Couples - Confirmed reviews ALL

The Sofitel is a beautiful hotel in a central location in Queenstown. It is easy to walk anywhere, and most tour pickups are a 2-3 min walk away. The rooms are spacious and clean. The heated floors are great. Breakfast each day was delicious. Seemran at the front desk was an invaluable resource in helping plan activities and finding recommendations. The kindness of the staff made our stay even better. I would only want to stay at the Sofitel on return and will recommend it to friends.

Bonjour / Kia Ora Priyanka, Thank you so much for such a wonderful review and for choosing Sofitel Queenstown for your stay. It is lovely to hear that you enjoyed our central location, spacious rooms, heated floors and breakfast, and that our team helped make your time in Queenstown even more special. A special thank you for mentioning Seemran. I will be sure to share your kind words with her — I know she will be delighted to hear that her recommendations and genuine kindness helped you make the most of your stay. We are so pleased to know that you would choose to stay with us again and recommend us to your friends. We look forward to welcoming you back to Queenstown and Sofitel very soon. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Graeme F. Families - Confirmed reviews ALL

We had a wonderful stay and we can highly recommend this fantastic hotel ! It is definitely the best Accor Hotel in N.Z and with being an Accor Diamond member we have stayed in them all. The staff really are amazing and all super friendly and make your stay special. Upon checking in , we could not have asked for more. We loved our room 611, very comfortable bed, excellent shower, nice view and a very quiet room. The house keeping always did a great job of our room :) The breakfast was excellent with very friendly staff , especially Emilie from France. Then there was the great Club lounge which had awesome service at all times especially Antoine who was amazing ! Then there was the excellent romantic cosy little Restaurant where we had several outstanding meals !! We dined 2 nights outside the Sofitel who were very highly rated Restaurants , one with a Michelin star but the Restaurant at the Sofitel for Dinner was the best of them all ! We can't wait to go back and a big thank you to all the amazing staff to how you made our 5 night stay just the best !!

Bonjour / Kia Ora Graeme, Thank you so much for such a wonderful review and for your incredibly kind words. It means a great deal to hear that, as a Diamond member who has experienced Accor hotels across New Zealand, you consider Sofitel Queenstown the best. Your special mention of Antoine is particularly lovely, and I will be sure to share your kind words with him. I will also make sure Emilie and the wider team know how much you appreciated their warmth and care. We are so pleased that our restaurant was a highlight of your stay, especially knowing you had dined at some highly regarded restaurants in Queenstown. That is a wonderful compliment for our team. Thank you again for choosing to stay with us and for taking the time to recognise our people. We truly loved having you with us and cannot wait to welcome you back to Queenstown for another special stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel & Spa

Customer review rating 4.5/5

Jo S. Families - Confirmed reviews ALL

My daughter and I had a very comfortable stay and appreciated the macarons and sparkling wine as a little touch for being a Gold Accor member. Makes all the difference for your brand to stand out from the rest. The Balmain products are gorgeous too.

Bonjour / Kia Ora Jo, Thank you for your wonderful feedback and for sharing your experience with us. It is lovely to hear that you and your daughter enjoyed your stay and appreciated the little touches, from the macarons and sparkling wine to our Balmain amenities. I will be sure to share your kind words with Santiago. It is wonderful to hear that his friendly and professional approach made such a positive impression during your stay. We look forward to welcoming you both back to Sofitel Queenstown for another enjoyable stay. Kind redhead, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Other web-users rate our hotel

  • 448 reviews 9.5/10 Location
  • 580 reviews 7/10 Room
  • 712 reviews 8.5/10 Service
  • 9 reviews 1.9/10 WiFi
  • 273 reviews 5.5/10 Comfort
  • 197 reviews 7.7/10 Vibe
  • 174 reviews 7.5/10 Breakfast
  • 108 reviews 5.6/10 Cleanliness

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Queenstown Hotels