Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 672 reviews

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Description

Hotel extras

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  672 reviews

TripAdvisor Rating  4.5/5  1,965 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Felicity B. Families - Confirmed reviews ALL

The staff were all amazing, as was the Club Lounge, the rooms, breakfast. We loved it all, thank you

Bonjour Felicity, We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. We're thrilled to hear that you enjoyed your stay with us, especially the Club Lounge, rooms, and breakfast. Our staff will be delighted to know that they made a positive impact on your experience. We loved having you here and look forward to welcoming you back soon! Kind Regards, Pradnya Lohate Front Office Manager

Excellent, excellent service

TripAdvisor rating 5.0/5

Curiosity216 Families - TripAdvisor review

Wonderful hotel with lovely staff right in the heart of a beautiful city surrounded by mountains In particular, would love to give a shout out to Priyadeep Panwar, the Assistant Manager, and Ronen, the valet/concierge taking care of our car everyday. Both were super helpful to us and always have a smile on them, making us always feel so welcome at the Sofitel It is amazing staff like Priyadeep and Ronen that keeps us coming back to Sofitel, would be grateful if you can help take care of such wonderful staff, these wonderful folks are such a joy to see everyone we visit a Sofitel

Bonjour Curiosity216, Thank you so much for your wonderful review! We are delighted to hear that you had an excellent experience at our hotel. Your kind words about our staff, especially Priyadeep Panwar and Ronen, mean the world to us. We are incredibly proud of our team members who go above and beyond to ensure our guests feel welcome and cared for. We will certainly pass on your praises to Priyadeep and Ronen, and recognize them for their outstanding service. It’s feedback like yours that motivates our team to continue providing exceptional service. We look forward to welcoming you back to Sofitel on your next visit. Kind Regards, Pradnya Lohate Front Office Manager

Well located and excellent service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is located in the heart of Queenstown, you can quickly get to anywhere in town and the service is simply fantastic, from the reception, concierge, house kipping and restaurant staff. Everyone is professional and exceptionally friendly. Staying at the hotel is a real pleasure. Ps. Please arrange Dyson hair dryers in the rooms.

Bonjour Marta, We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. We're delighted to hear that you enjoyed our central location and found our service to be fantastic across all departments. Our team takes great pride in providing professional and friendly service to all our guests, and your kind words are truly appreciated. We also appreciate your suggestion regarding Dyson hair dryers. We are always looking for ways to enhance our guests' experience, and your feedback is invaluable to us. We look forward to welcoming you back to our hotel in the near future. Kind Regards, Pradnya Lohate Front Office Manager

well located. lovely friendly staff

Customer review rating 4.5/5

Luma Business - Confirmed reviews ALL

This was my second time staying. It was lovely to be greeted by the breakfast staff with a oh hi again, I guess you will want an omelette.

Bonjour Michael, Thank you so much for your kind words and for choosing to stay with us again! We're thrilled to hear that our staff made such a positive impression and remembered your breakfast order from your previous visit. It's always our goal to make our guests feel welcome and at home. We look forward to welcoming you back for your third stay! Kind Regards, Pradnya Lohate' Front Office Manager

Perfect location and a very comfortable stay.

Customer review rating 4.5/5

Sandra T. Solo - Confirmed reviews ALL

Stayed six nights. Always warmly welcomed by the staff who were always helpful. I ate dinner three nights in Le Salon Rouge. Meals were excellent - as were the breakfasts. My room was a good size and quiet. A very pleasant stay.

Bonjour Sandra T., Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your six-night stay at our hotel and found our location to be perfect for your needs. It's wonderful to know that you felt warmly welcomed by our staff and that they were able to assist you throughout your stay. We're delighted that you had the opportunity to dine at Le Salon Rouge and that you found the meals to be excellent. We strive to provide delicious dining options and are glad that you enjoyed both your dinners and breakfasts with us. We appreciate your kind words about your room and are pleased to hear that it was comfortable and quiet, allowing you to have a very pleasant stay overall. It was our pleasure to host you, and we hope to welcome you back for another fantastic experience in the future! Kind Regards, Pradnya Lohate' Front Office Manager

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Other web-users rate our hotel

  • 307 reviews 8.9/10 Location
  • 401 reviews 7.5/10 Room
  • 451 reviews 8.7/10 Service
  • 6 reviews 2.2/10 WiFi
  • 109 reviews 7.5/10 Breakfast
  • 102 reviews 7.2/10 Cleanliness
  • 72 reviews 5.1/10 Value

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