Sofitel Queenstown - Hotel & Spa Hotel 5 stars

TripAdvisor rating 4.5/5 1,772 reviews
Sofitel Queenstown - Hotel & Spa
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location

  • So Spa & state of the art gym

  • 3 boutique meeting spaces

  • 2 restaurants, 1 Wine & Jazz Bar

  • Executive Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiing
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300
queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Contact email

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :   ZQN Terminal

  • State Highway 6 :  

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodations

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher(...)

LUXURY ROOM, 1 King Size Bed, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

LUXURY ROOM, 2 Double Beds, Double Spa Bath, Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

PRESTIGE SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 62
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View

  • Max. number of persons: 3
  • Area: From 185
  • Views: City side, Lake side, Mountain view, Panorama view, Patio *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

  • Max. number of persons: 3
  • Area: From 225
  • Views: Lake side, Mountain view, Panorama view, Patio, City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

Find a delightful atmosphere for breakfast and lunch at Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789 WINE & JAZZ LOUNGE

Photo non contractuelle / Strictly non binding

A French Revolution has arrived... 1789 Wine & Jazz Lounge unveils an opulent design elegantly complemented by an indulgent collection of refined wines and avant-garde cocktails while a decadent tapas menu completes the extravagant experience.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,653 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,772 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Central Queenstown location

Customer review rating 4.7/5

Karen Couples - 29/11/2019 Confirmed reviews ALL

Hotel is located right in the city within a short walk to restaurants and shops. However there are no views and hotel does not have its own parking. You can pay for parking at the carpark across the road.

Wow

Customer review rating 4.7/5

David A. R. Couples - 27/11/2019 Confirmed reviews ALL

The penthouse suite was amazing. Thank you for the upgrade. We had a very enjoyable stay. The staff were friendly. The executive lounge, although small, seemed to provide a good range of refreshments.

Comfortable room and bed, helpful staff.

Customer review rating 4.7/5

Janet G. Solo - 25/11/2019 Confirmed reviews ALL

Staff very helpful, good locality. everything in the room satisfactory, make up mirror not enough magnifying. Spa bath and shower perfect.

A bit of luxury in the heart of town

Customer review rating 4.7/5

Anonymous Solo - 25/11/2019 Confirmed reviews ALL

Only putting this here as no other spot available; Room service - I didn’t eat because the menu is too French, no ability to have a club sandwich, or something simple would have had to wait for late night menu after 10.30 pm. If people wanted fancy French food they wouldn’t be eating in their room.

Great stay in queenstown

TripAdvisor rating 4.5/5

Guide34392097552 Couples - 23/11/2019 TripAdvisor review

My wife and I had a wonderful stay at the Sofitel. Staff was very attentive and Tom amenities excellent. We purchased the breakfast buffet with the room which was excellent in choice and service staff very friendly. Nice boutique size hotel in the center of town within easy walking distance to shops and restaurants.

Almost perfect

Customer review rating 4.7/5

Km Friends - 19/11/2019 Confirmed reviews ALL

Such a beautiful place to stay and experience. A few things get lost in non-translation that are not quite what they should be at this pricing level but overall a very pleasant stay.

Bonjour KM, We appreciate you taking the time to review your most recent stay with us here at Sofitel Queenstown Hotel & Spa. I can see that you had a thoroughly enjoyable experience here at the hotel and of course enjoyed the beauty of the hotel. Thank you for your very kind words. You had mentioned that a few things got lost in translation, this is extremely disappointing to read and I would appreciate if you had any further feedback regarding this. I do look forward to hearing from you soon and I do hope to welcome you back to Sofitel Queenstown Hotel & Spa in the near future.Have a lovely day ahead. Kind Regards, Lisa Cole Guest Relations Executive

Love this hotel!

Customer review rating 4.7/5

Lisa K. Couples - 19/11/2019 Confirmed reviews ALL

As soon as we walked in to the day we left, we received supreme customer service. Our rooms were amazing with wonderful views.

Bonjour Mr & Mrs K., Thank you so much for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is an absolute pleasure to read such wonderful feedback regarding your stay. You mentioned from your arrival until your departure that you were looked after by all of our wonderful ambassadors. We do believe that all of our ambassadors are absolute assets to the hotel providing the best customer care for all. I am delighted to read that you enjoyed your beautiful guest room with the view that it had. We do not advertise the rooms with a view due to our location but I can imagine the view of the Remarkable Mountains from your room was just superb. Please feel free to share your feedback via Trip Advisor Mr & Mrs K. as if you had the opportunity to do so it would be much appreciated. I look forward to welcoming you back once again to Sofitel Queenstown Hotel & Spa. Have a lovely day! Kind Regards, Lisa Cole Guest Relations Executive

Nice, but not as comfortable as I’d expect, For the price

Customer review rating 4.7/5

Phil T. Couples - 18/11/2019 Confirmed reviews ALL

Staff and general facilities were great. The room on the other hand was a bit of a let down, being a suite it was very crammed with oversized furniture in the lounge, being difficult to walk around. Electrical wall fittings were loose on the wall, holes in the ceiling.

Bonjour Philip T., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I am pleased to read that you had a nice stay enjoying the wonderful service from our fantastic ambassadors and of course all of the beautiful facilities that we have to offer. I am however disappointed to read that you did not enjoy your stay in our beautiful Prestige Suite, I would like to make you aware that I have noted your comments regarding the furniture as we will be doing a refurbishment in the upcoming years and I feel that Senior management should be aware of any of our guests queries. I would like to thank you for your feedback regarding this however I am extremely upset to read that the electrical wall fittings were loose and there was a hole in the ceiling. I would like to make you aware that this has been passed onto our maintenance team as this is totally unacceptable and not up to our usual Sofitel standards. I would like to thank you for bringing this to my attention and I would like to sincerely apologise once again on behalf of all of the team here at Sofitel Queenstown Hotel & Spa. Mr T., thank you for your time and I appreciate any further feedback that you may wish to share, you can do so by contacting myself directly as all feedback is truly welcome. I do hope to have the opportunity to welcome you back to Sofitel Queenstown Hotel & Spa in the near future and please feel free to contact myself directly with any reservation queries you may have. Have a lovely day and thank you again. Kind Regards, Lisa Cole Guest Relations Executive

Enjoyable

Customer review rating 4.7/5

Marianne Families - 15/11/2019 Confirmed reviews ALL

Staff very pleasant and accommodating/helpful.hotel super clean nothing looking tired an worn

Bonjour Marianne, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is a delight to read such kind words regarding your stay. You had mentioned the wonderful team here at Sofitel Queenstown. We are truly proud of the ambassadors that we have as we do believe that it is they that make us the hotel that we are today. You had also mentioned the cleanliness of the hotel and how well kept everything is. I must admit our Housekeeping department do a wonderful job of making sure everything is in great condition. I would like to thank you once again for your kind words and please feel free to share your comments on Trip Advisor for all other travelers to see. I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Have a lovely day. Kind Regards, Lisa Cole Guest Relations Executive

a pleasure like always, funny to be greeted with a jolly good Bon Jour from people who can't speak french at all. A beautiful way to make guests welcome straight away.

Customer review rating 4.7/5

Erich T. (. H. Business - 14/11/2019 Confirmed reviews ALL

Always the same, always polite and professional. Something to look forward ezh and every time

Bonjour and Kia Ora, Thank you for your review regarding your recent stay here at Sofitel Queenstown Hotel & Spa, it is a true delight to read such fantastic feedback. You had mentioned the 'Bonjour or Bonsoir' this is a traditional way to say hello across all of the Sofitel properties around the world. We do try and stick with our French roots however not all may be able to speak French although we do try our best and I am delighted that you enjoyed the friendly welcome from all of our ambassadors. You did mention the professionalism and politeness of all of our ambassadors, we do truly believe that it is they that make us the wonderful hotel that we are today. I will be sure to share your very kind words with the team. I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown and I thank you again for your truly kind words. I wish you a wonderful day ahead. Kind Regards, Lisa Cole Guest Relations Executive

Amazing

Customer review rating 4.7/5

Iain C. Couples - 12/11/2019 Confirmed reviews ALL

Well you went above and beyond and upgraded us to the penthouse suite because it was my birthday. It was such an amazing surprise.

Bonjour Mr C., Thank you for your wonderful feedback regarding your recent stay with us here at Sofitel Queenstown Hotel & Spa. It was a privilege to have you both stay with us to celebrate your birthday. I am delighted that you had the opportunity to enjoy our beautiful Penthouse 5 and everything that it had to offer. Please feel free to share your feedback via Trip Advisor as it is always much appreciated. I do hope to welcome you both back very soon and I hope you had a safe trip back to Auckland. Have a wonderful day ahead. Kind Regards, Lisa Cole Guest Relations Executive

Brilliant

Customer review rating 4.7/5

Duane Couples - 11/11/2019 Confirmed reviews ALL

Couldn’t fault a thing. Great hotel and in a great spot. We will return

Bonjour Duane, Thank you for taking the time to leave such wonderful feedback regarding your recent stay with us. I am delighted to see how much of a great stay you had enjoying everything Sofitel Queenstown has to offer. You did mention our fantastic location, I do believe this helps our guests to explore this beautiful little town of Queenstown with great ease. I do hope that upon your return I will have the opportunity to meet with you and welcome you back in person. Please feel free to share your thoughts via Trip Advisor if you did have a moment. Thank you once again for your very kind words and I will be sure to share with all of the team. Kind Regards, Lisa Cole Guest Relations Executive

Top notch stay

TripAdvisor rating 4.5/5

B6199IWrichardw Couples - 09/11/2019 TripAdvisor review

Amazing stay staff very friendly and helpful injoy a good laugh very professional, rooms very clean great turn down services in evenings great room service couldn't fault will be back best position in the middle of town

Bonjour B6199IWrichardw, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is a pleasure to read such a kind review, you mentioned everything from our wonderful ambassadors to our beautifully appointed guest rooms and of course our fantastic location. I will be sure to share your lovely review with all of our ambassadors and I would like to thank you again for your kind words. I hope to have the opportunity to welcome you back to Sofitel Queenstown Hotel & Spa in the near future. Kind Regards, Lisa Cole Guest Relations Executive

Superb and delightful

Customer review rating 4.7/5

Richard W. Couples - 06/11/2019 Confirmed reviews ALL

Absolutely brilliant staff friendly very helpful made as feel like I had known them for ever and enjoyed a good joke and a laugh rooms spotless and the water each day a great touch

Bonjour Mr w., Thank you so much for your truly kind review. It is lovely to read such kind comments regarding your recent Sofitel Queenstown experience. You mentioned how brilliant our ambassadors were throughout your stay. Your statement is very true and truly appreciated. All of our ambassadors work extremely hard to deliver wonderful service to all of our guests. I am delighted that you had the opportunity to enjoy our hospitality and I will be sure to share your comments with all of the team. You also mentioned your beautiful guest room, again our Housekeeping team work extremely hard to ensure the highest quality of service is delivered on a daily basis including turndown service. Thank you once again and please feel free to share you wonderful comments with the Trip Advisor world if you had a moment. From myself and all of the team Mr w. we thank you for your constant loyalty to Accor Hotels and we thank you for your kind comments. We look forward to welcoming you back to Sofitel Queenstown in the near future. Kind Regards, Lisa Cole Guest Relations Executive

Okay but without the dedication to service of a Sofitel that we have come to expect.

Customer review rating 4.7/5

Jocelyn Couples - 05/11/2019 Confirmed reviews ALL

As an Accor platinum member we have stayed in numerous hotels in the Accor suite over recent years. We were fortunate to receive the free upgrade to a suite which we appreciated. The room was spacious, clean and well appointed. We stayed for three nights but only took advantage of the executive club for one of those nights. The club lounge was a small annex off the main bar. The wine selection was poor and was basically the one label. Surprised not to find a local central Otago wine in the selection. The canapés were pre prepared and consisted of two pots on a warmer of crumbed calamari and cheese balls. There was also a cheese platter. This is not the standard I have experienced in other Sofitel executive lounges in Australasia and Asia. The baguette had been prepared earlier and had dried out, the calamari and cheese balls were not hot and stodgy. After the first night we chose to go elsewhere for pre dinner drinks.

Bonjour Jocelyn, I appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your comments that you enjoyed your complimentary upgrade to one of our beautiful Prestige Suites and I am truly delighted to read that you have the opportunity to enjoy this being a truly valued Platinum guest. I am extremely disappointed to read however that you did not enjoy your experience in our Club Lounge. I would like to assure you that I have passed your comments onto our Executive Head Chef and the Food & Beverage Manager to review. As you are an extremely valued member to Accor we appreciate all feedback you may have. I would like to ask that if you had any further feedback regarding this to please feel free to share with myself as I appreciate your comments and would like to share with the team. This is not our usual Sofitel standards and I would like to apologise on behalf of the team for your experience with us. I do hope to have the opportunity to welcome you back to Sofitel Queenstown Hotel & Spa, please feel free to contact myself to arrange any reservations you may have as I would be delighted to look after these for you. I wish you a lovely day ahead and thank you once again for your candid feedback. Kind Regards, Lisa Cole Guest Relations Executive

Incredible service and a lovely stay

Customer review rating 4.7/5

Chris Couples - 04/11/2019 Confirmed reviews ALL

This was a surprise trip for my wife’s birthday. The Sofitel team went out of their way to make this such an incredible stay and we both had a lovely time celebrating

Bonjour Mr S., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is a true delight to see our wonderful loyal Accor Members enjoying everything that we have to offer here at Sofitel Queenstown Hotel & Spa. It is also lovely to see how much of a great time you both had celebrating Carissas birthday. I will be sure to share your very kind words with all of the team as we do truly believe that it is they that make us the hotel we are today. I do hope to have the chance to welcome you both back once again on your next visit to Queenstown. Please feel free to share your comments via Trip Advisor if you had the opportunity to do so. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html Have a lovely day. Kind Regards, Lisa Cole Guest Relations Executive

A fantastic stay in a lovely location

TripAdvisor rating 4.5/5

daniyellie2019 Couples - 04/11/2019 TripAdvisor review

I really enjoyed my stay at Sofitel Queenstown - the staff are simply fantastic! I checked in with Lisa, who was most helpful in showing me recommendations and tips. Thanks Lisa! Alee at Concierge is fantastic too, and willing to go the extra mile to help. Thank you for making my trip so memorable and special - we will be back!

Bonjour daniyellie2019, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read how much of a fantastic stay you had. You mentioned our wonderful ambassadors, in particular Lisa and Alee, I will be absolutely delighted to share your feedback with them as I am sure they will be delighted also. They are always willing to help and make sure our guests are heading to the right places and I can see they where able to share those places with you. It is great to see how much you enjoyed everything that we had to offer including our location, Queenstown is quite literally on your doorstep which helps out guests to explore with great ease. Once again I would like to thank you for your very kind review. I do hope to have the opportunity to welcome you back to beautiful Queenstown and of course welcome you back to Sofitel Queenstown Hotel & Spa very soon. Kind Regards, Annabelle Hung Front Office Manager

Mr Stephen C.

Customer review rating 4.7/5

Anonymous Couples - 03/11/2019 Confirmed reviews ALL

Very enjoyable really room was very nice food was excellent , service was a 10

Bonjour Mr C., We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is an absolute delight to read such a wonderful review. You mentioned your beautiful guest room and it is lovely to read how much you enjoyed everything that it had to offer. You also mentioned the service from all of our fantastic ambassadors, we do truly believe that it is they that make us the wonderful Sofitel Queenstown we are today. Lastly, thank you for mentioning the beautiful food that we offer at our Left Bank Bistro. I will be sure to share you comments with all of the team. I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Have a lovely day Mr C.. Kind Regards, Lisa Cole Guest Relations Executive

We were made to feel so welcome and well looked after

Customer review rating 4.7/5

Harriett Couples - 30/10/2019 Confirmed reviews ALL

We had the best time staying at the Sofitel queenstown. The staff were very accommodating and went above and beyond to help us celebrate our honeymoon. Our room was beautiful and well kept, everything was awesome. The staff, food, valet, cleaning, facilities... the list goes on. Well done

Bonjour Harriett, I would like to thank you for your truly kind words regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is an absolute pleasure to read how much you and your new husband enjoyed your recent stay. I do believe that as you say our wonderful ambassadors go above and beyond to ensure every fine detail is met throughout our guests stay. I am delighted that you had the chance to receive such wonderful service. I can also see you enjoyed everything we had to offer, from the beautiful cuisine in our delicious Left Bank Bistro, to your beautiful luxurious guest room and not to forget beautiful Queenstown. I would like to thank you for your genuine and honest feedback, it truly is beautiful to read. Please feel free to share your comments via Trip Advisor if you did have the opportunity. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html However I do hope Harriett to welcome you both back to Sofitel upon your next venture to Queenstown. I wish you a pleasant day ahead. Kind Regards, Lisa Cole Guest Relations Executive

Comfortable, well located and with excellent very professional staff

Customer review rating 4.7/5

Anonymous Couples - 29/10/2019 Confirmed reviews ALL

I cannot think of anything that would have made our stay better. Both the bedroom and the bathroom were very clean, and quiet and generously scaled.

Bonjour and Kia Ora Mr B., I would like to thank you for your extremely kind feedback regarding your recent visit to Sofitel Queenstown Hotel & Spa. I can see from your comments you had a truly comfortable stay enjoying your guest room and all of the facilities that we have to offer. Our location is very central, right in the heart of Queenstown. This gives our guest the opportunity to explore right from your doorstep. I am delighted that our location worked very well for you. I would like to thank you for mentioning our ambassadors. We do believe that it is they that make us the hotel we are today. I will be sure to share your feedback with the team. Thank you once again and I look forward to welcoming you back in the near future. Have a lovely day! Kind Regards, Lisa Cole Guest Relations Executive
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