Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 3,737 reviews
Sofitel Queenstown - Hotel & Spa
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+ 25 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Central location

  • So Spa & state of the art gym

  • 3 boutique meeting spaces

  • 2 restaurants, 1 Wine & Jazz Bar

  • Executive Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiing
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300
queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Contact email

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :   ZQN Terminal

  • State Highway 6 :  

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodations

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

Accessible room

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Accessible room

LUXURY ROOM, 1 King Size Bed, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 2 Double Beds, Double Spa Bath, Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESTIGE SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 62
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View

  • Max. number of persons: 3
  • Area: From 185
  • Views: City side, Lake side, Mountain view, Panorama view, Patio *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

  • Max. number of persons: 3
  • Area: From 225
  • Views: Lake side, Mountain view, Panorama view, Patio, City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfast and lunch at Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789 WINE & JAZZ LOUNGE

Photo non contractuelle / Strictly non binding

A French Revolution has arrived... 1789 Wine & Jazz Lounge unveils an opulent design elegantly complemented by an indulgent collection of refined wines and avant-garde cocktails while a decadent tapas menu completes the extravagant experience.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,737 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,788 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful Experience

Customer review rating 4.7/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

We were treated so wonderfully by everyone at the Sofitel. We were made guests of the day and given lovely complementary extras. Every need was catered for. I can’t thank you enough.

Bonjour Ms S., Thank you for your fantastic feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much of an enjoyable experience you had. It was a pleasure to reward you as our Guest Of The Day. I can see that you were able to avail of all of the wonderful benefits and of course you enjoyed all of the little extras. I am truly delighted to read you comments. Thank you once again for your wonderful benefits and I do look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive
Customer review rating 4.7/5

Laurie Couples - 18/02/2020 Confirmed reviews ALL

Great service. Everyone was so helpful

Bonjour Laurie, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is an absolute delight to read such wonderful comments regarding your recent stay. I can see that you were celebrating a wonderful occasion and it is lovely to see how much you enjoyed your time with us. You had also mentioned how helpful our ambassadors were during your stay. I do agree that our ambassadors are a true credit to the hotel and they make us the great establishment that we are today. Thank you once again Laurie for your very kind and honest words, I will be sure to share with all of the team and look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Nice Experience

Customer review rating 4.7/5

Debbie Friends - 18/02/2020 Confirmed reviews ALL

The location of the hotel was fantastic and the staff was helpful with all of our questions. We had good service from the restaurant to the bar to the front desk staff.

Bonjour Debbie, Thank you for your wonderful feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I can see that you had a very nice experience, enjoying everything that we have to offer. You had mentioned the excellent location that we have which is right in the heart of Queenstown. Thank you for also mentioning our wonderful ambassadors, I can see that each one you encountered in different parts of the hotel were extremely friendly and helpful. I recall it was our lovely concierge Alex who helped to assist with all of your dinner reservations and excursions. Thank you once again for your very kind feedback and I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Very lumpy bed!

Customer review rating 4.7/5

Susan Couples - 17/02/2020 Confirmed reviews ALL

As Accor Club members we appreciated being upgraded to a ‘Luxury Room’ with a nice outlook. The room was spacious (618) and had a lovely bath. Unfortunately the king size bed was very poor indeed with a high ridge running down the middle of very soft and sloppy mattresses. Also the occasional chair and footstool was noticeably dirty and worn.

Bonjour Susan, Thank you for your candid feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful that as your are an Accor Plus Member that we had the opportunity to upgrade your room upon arrival. It is however disappointing that there were issues with your bed during your stay. I would like to sincerely apologise that this was the case and I would love to have the opportunity to speak with you in person to discuss these issues. I have brought this to the attention of my Senior Management team who are investigating this issue. I do hope to hear from you soon Susan and I truly appreciate your feedback. Kind Regards, Lisa Cole Guest Relations Executive

well located

Customer review rating 4.7/5

Adrienne Couples - 17/02/2020 Confirmed reviews ALL

Fantastic in every way!

Bonjour Adrienne, We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is lovely to read such wonderful comments and of course I would like to thank you for mentioning Darren who is actually new to our Food & Beverage team. I will be sure to share your lovely comments with the team. I can see that our central location helped to enable you to enjoy all of Queenstown and its beauty. I do hope that you have the opportunity to return to Sofitel upon your next venture to the adrenaline capital of the world. Thank you once again Adrienne. Kind Regards, Lisa Cole Guest Relations Executive

Location is excellent

Customer review rating 4.7/5

Karen W. Families - 17/02/2020 Confirmed reviews ALL

Our stay was a mother/daughter weekend and we had totally the best time. On our first night we dined in the Left Bank Cafe. The waiter was fantastic and so helpful. The chef was equally attentive and we thoroughly enjoyed our evening. Thomas in the 1789 bar the following evening was so helpful also and nothing was too much trouble. We had such a wonderful time with a little spa indulgence added in ... we have already booked again for June to do it all again! Thank you to all the Sofitel team. We really had a great time.

Bonjour and Kia Ora Karen, Thank you so much for your fantastic feedback regarding your mother daughter weekend. I am delighted to read how much of an enjoyable stay you had here with us. You mentioned how much you enjoyed your dinner in our beautiful Left Bank Bistro and how wonderful your waiter was. Thank you for mentioning Thomas and how helpful he was during your stay, I will be sure to share your feedback with Thomas and all of the F&B Ambassadors. It is wonderful to read how much you enjoyed your little spa indulge and that extra special quality time with your daughter. Thank you once again Karen for your very kind words and feedback, we look forward to welcoming you back in June to do it all over again. Kind Regards, Lisa Cole Guest Relations Executive

Very Good Stay

Customer review rating 4.7/5

John Couples - 17/02/2020 Confirmed reviews ALL

Only one night but everything was excellent.

Bonjour and Kia Ora John, Thank you for your feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much you enjoyed your short but sweet stay with us. I do hope that we have the opportunity to welcome you back once again and with the hope to meet with you in person upon your next visit. I will be sure to share your feedback with all of our ambassadors as it is they that work hard to provide the best of service to ensure our guests are truly looked after. Thank you once again. Kind Regards, Lisa Cole Guest Relations Executive

Enjoyed our stay. The staff were excellent.

Customer review rating 4.7/5

Peter Friends - 16/02/2020 Confirmed reviews ALL

We stayed for three days and were extremely happy with the experience.

Bonjour and Kia Ora Peter, We appreciate you raking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read how much for an enjoyable stay you had. You had mentioned that you had an extremely happy experience and I am delighted to read your comments. Thank you for also taking the time to mention our wonderful ambassadors. We do truly believe that it is they that make us the hotel we are today and for that we are extremely proud of our team. Thank you once again Peter and we look forward to welcoming you back to Sofitel on your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Friendly, helpful and efficient staff; beautiful amenities

Customer review rating 4.7/5

Karl Friends - 13/02/2020 Confirmed reviews ALL

The price is well worth it; well located in the middle of everything while providing a comfortable, restful and quiet refuge. Everything was very easy as the staff was helpful and responsive.

Bonjour Karl, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is an absolute pleasure to read such wonderful feedback and I can see that you thoroughly enjoyed our fantastic central location. We are right in the heart of this bustling little town which enables our guests to explore Queenstown and all of its beauty. As you mentioned although we are in the center we do provide our guests with extremely quiet guest rooms that are a quiet refuge after a long day of exploring. Thank you for also taking the time to mention the helpfulness of our ambassadors and of course how responsive the were during your stay. I will be sure to share you feedback with the entire team but our wonderful housekeeping department. They ensure that our guests rooms are maintained to the highest of levels and that all of your needs are taking care off. Thank you for also mentioning our wonderful reception team as well and I will be sure to share your feedback with all. Thank you once again and I look forward to welcoming you back Karl to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Nice Location

Customer review rating 4.7/5

Harshit J. Couples - 13/02/2020 Confirmed reviews ALL

We came as a honeymoon couple and loved our stay at the Sofitel Queenstown. The location of the hotel was amazing being situated just next to the Main Street and market with all the adventure activities being a couple of minutes away. The staff was very helpful, complying with our requests and helping in any way possible. Would love to stay here again if we come back.

Bonjour Harshit J., We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to see how much of a lovely stay you had celebrating your honeymoon and I am delighted that our ambassadors were able to help with any requests that you had. I do agree that our fantastic central location enables our guests to explore beautiful Queenstown which is right on our doorstep. You did mention the range of vegetarian options, I would love if you had the opportunity to provide further feedback regarding this as I would like to share with the Food & Beverage Manager and of course Executive Head Chef. Please feel free to contact myself directly with any comments that you may have. Thank you once again and I look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

normal stay

Customer review rating 4.7/5

Rudolf Z. Business - 12/02/2020 Confirmed reviews ALL

General hotel quality is good. General service is good. On arrival, one could expect a porter to take your luggage, but there was no attendance. The restaurant is average in food (from my past experience) and staff is rather inattentive. Monday evening the bar wes closed and I waited in the foyer for a drink to be ordered but nobody attended; so I went out to have a drink elsewhere. Room quality is good and appliances are available what one needs. In my room (520) the carpet was dirty, especially near the window, so was one of the armchairs (it needs cleaning or refreshing). In my personal opinion, the bed mattress was too soft but that is a matter I should probably request when making the reservation. Location of course is fantastic.

Bonjour Mr Z., We appreciate your candid feedback regarding your recent stay here at Sofitel Queenstown. I would like to thank you for taking the time to bring this feedback to my attention. I would like to make you aware that I have shared your feedback with each relevant department as I can assure you this is not up to our usual Sofitel standards. I would like to apologise that this was your recent experience that you had with us however these issues are being addressed. Thank you once again, please feel free to share any further feedback you may have with me directly and I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. As you have my details, please feel free to contact myself directly as it would be my pleasure to personally look after your reservation. Kind Regards, Lisa Cole Guest Relations Executive

Weekend Away

Customer review rating 4.7/5

Lynda I. Couples - 11/02/2020 Confirmed reviews ALL

We thoroughly enjoyed our weekend away & the fantastic hospitality of the Sofitel Queenstown. From drinks with Jeremy & Lisa, massages with Valeria & Rhea, listening to Mark & Chad in the Jazz Bar, delicious meals in the restaurant and the fabulous staff - we had a great time & can't wait to return ...

Bonjour Mrs I., Thank you for your fantastic feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It was an absolute pleasure to meet you both in person and to share many conversations, it truly was wonderful and I look forward to meeting with you both again or maybe on your girls trip. Thank you for mentioning our fantastic ambassadors Rhea and Valeria, they are a true asset to the SoSpa team and I have shared your comments with them and their manager. It is wonderful to see how much you enjoyed the live music and of course the beautiful food and hospitality in the awesome Left Bank Bistro. I look forward to welcoming you back in the very near future to Sofitel Queenstown Hotel & Spa. Kind Regards, Lisa Cole Guest Relations Executive

Great vibes

Customer review rating 4.7/5

James Couples - 09/02/2020 Confirmed reviews ALL

We we’re given an upgrade by Accor which set the tone for a fantastic experience from check in to check out. The standout was the female vocalist and the blind pianist

Bonjour James, We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is fantastic to read how much you enjoyed your recent stay. You had mentioned that everything was great from check in to check out. It is a pleasure to read comments like this as I can see that you had the opportunity to enjoy the fine hospitality from our ambassadors. I can see from your comments that you enjoyed the live music in the beautiful 1789 Wine & Jazz Lounge. I must agree that Pearly and Mark are a great team and very entertaining. Thank you for your feedback and I look forward to welcoming you back to Sofitel with the hope of meeting you in person on your next stay. Kind Regards, Lisa Cole Guest Relations Executive

Amazing stay

Customer review rating 4.7/5

Briar Couples - 09/02/2020 Confirmed reviews ALL

awesome stay

Bonjour Briar, Thank you so much for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I am delighted to read how much of a fantastic stay you had enjoying your baby moon. I can see that our wonderful concierge Andrew had the opportunity to check you in and the lovely Yvette served you at breakfast. Thank you for mentioning these two personally and I will be sure to share you fantastic feedback with all. Thank you once again for your feedback and I do look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Excellent

Customer review rating 4.7/5

Philip A. Solo - 08/02/2020 Confirmed reviews ALL

Had my milford track canceled so Rose and others at front desk reorganized my stay in a great room 426 with the concierge organizing great activities Turned out to be better than hiking ! Thanks to Rose and team

Bonjour Mr A., Thank you for your recent review regarding your stay here at Sofitel Queenstown Hotel & Spa. It is an absolute pleasure to read such fantastic feedback about our ambassadors. Thank you for mentioning Rose who is one of our relief Duty Managers. I must admit Rose is an absolute asset to the team and she was delighted to read your very kind feedback when I shared it with her. You also mentioned how helpful our Concierge team were in reorganizing your schedule for your time in Queenstown. We are very proud of our ambassadors and their willingness and dedication in looking after our guests. Thank you once again for your feedback and I look forward to welcoming you back to Sofitel on your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

A great welcome at a lovely hotel

Customer review rating 4.7/5

Peter Couples - 06/02/2020 Confirmed reviews ALL

The initial welcome was excellent, after arriving early we only waited a short time and were well looked after. The rooms and amenities were perfect and the general location very good for Queenstown nights.

Bonjour Peter, We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. Thank you for your extremely kind words, I can see that from the moment you arrived our wonderful ambassadors were able to make sure that you were well looked after and that we had the opportunity to check you in before our usual check in time. It is lovely to read how much you enjoyed your beautifully appointed guest room and all of the amenities that we have to offer. I do agree our central location is perfect for those to head out and explore all of Queenstown and it's beauty. Thank you for your feedback and please feel free to contact myself directly with any further comments you wish to share. With feedback like yours it will certainly help to improve and enhance our guests stays. I look forward to welcoming you back to Sofitel Queenstown in the near future. Kind Regards, Lisa Cole Guest Relations Executive

Great location great staff

Customer review rating 4.7/5

Glen F. Couples - 05/02/2020 Confirmed reviews ALL

Faultless stay Staff went the extra yard to satisfy The concierge the Irish fella was brilliant

Bonjour Mr F., We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read such lovely comments regarding your stay. Thank you for mentioning our fantastic ambassadors and of course our concierge Andrew. I have shared your lovely feedback with Andrew and of course all of our team. It is great to see how much of a wonderful impact he made on your stay. We hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Sofitel Queenstown : a manificiant Holiday

Customer review rating 4.7/5

Sam A. A. Couples - 04/02/2020 Confirmed reviews ALL

We booked our holiday almost 10 months ago and noted it was a very busy period in January. We had a superior room ( the base room) and it was a magnificent experience. Queenstown is a beautiful city and the Sofitel compliments it. Most amazingly, from the time of check in with Aneta Buda , the very professional,courteous and informative Duty manager, the waiting staff of Left Bank, the concierge and the house keeping staff, we were thrilled to find that they were all happy to help and were always friendly. This is often a sign of good senior Management. Our room was well appointed and faced Duke street ( 518) this was nice instead of the Mann street rooms. It had a really large Jacuzzi Bath and a separate shower. The double glazed windows make a big difference when it comes to street noise. The block-out curtains unfortunately don't do a very good job of the morning sun but it got us up early and active which is why we were there! We were fortunate to meet Jorg Penneke the Executive chef on the first night while checking out the menu and it was so lovely that he spent all that time speaking with us and explaining the menu. We ended up dining at the Left Bank Restaurant every breakfast and dinner except one night. Special mention of the people who served us must be made: Jorg, you have an excellent team: We said hello to Raj the sous Chef , and were welcomed and served by Leah, Kajal , annakatarina, Tharun, and barista extraordinaire, Liu, There were many others we met and spoke with and they were all professional. While I read about the cost of valet parking and the difficulty parking in Queenstown, I was often able to park on Man street or close to the gondola after hours and get it out by 10 AM. We have stayed at Sofitel's in Melbourne, Goldcoast, Sydney Wentworth, Bangkok and twice in Seam Reap, and I would say our overall experience in Queenstown was only second to Seam Reap. And this is amazing.

Bonjour Sam and A., What can I say other than a massive thank you for your fantastic review!! I understand that this was your first ever trip to New Zealand and of course Queenstown and I can see that you were blown away by the outstanding hospitality from our ambassadors. I would like to thank you for individually naming each an every ambassador that made an impact on your recent stay. I have shared your feedback with all of the teams involved as they truly deserved the recognition, so I thank you for your lovely words. You also mentioned your beautifully appointed guest room and all of the facilities it had to offer. I do agree that even with our extremely central location we never have any issues regarding noise. I would like to thank you however for mentioning the curtains, I will be sure to share with my Housekeeping Manager to find a way to resolve this slight mishap. We do have valet parking that is super convenient, however there are numerous options within the area and I am happy to read that you found this never to be an issue. Thank you once again Sam and A., from myself and all of the team it was a pleasure to host you and we look forward to welcoming you back upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

well located

Customer review rating 4.7/5

Ted V. A. Couples - 02/02/2020 Confirmed reviews ALL

Nice room - with a nice view and friendly staff.

Bonjour Ted van A., Thank you for your time in reviewing your recent stay at Sofitel Queenstown Hotel & Spa. It is a pleasure to read such lovely comments regarding your time here in Queenstown. You mentioned our central location and your beautifully appointed guest room. It is wonderful to read how much you enjoyed our facilities. Thank you for also mentioning our friendly ambassadors, I do truly believe that they are an asset to the team. I will be sure to share your comments with all. Unfortunately you had trouble with the safe in your room, I do apologise that this was an issue and I do hope that one of my trusted colleagues was able to help assist you with this. You had also noted that there was not enough hanging space in the cupboard, I have noted this on your profile and we will ensure to provide extra hanging space for you on your next venture to Sofitel Queenstown. Thank you once again for your feedback and I look forward to welcoming you back to Sofitel Queenstown very soon. Kind Regards, Lisa Cole Guest Relations Executive

Perfect location

TripAdvisor rating 4.5/5

675viviennet 02/02/2020 TripAdvisor review

Right in the heart of the action QT Sofitel should be one to experience. Sensational room large and spacious ideal for your large bags when travelling for a long time. Even a lobby seating area to enjoy your fergburger in comfort.

Bonjour and Kia Ora 675viviennet, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. You had mentioned our fantastic location, right in the centre of this beautiful little town. I am delighted that our location helped you to explore with great ease. It is wonderful to see how much you enjoyed your guest room and that it was large and spacious for you to enjoy. I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive
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