Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 579 reviews

Sofitel Queenstown Hotel and Spa - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE, Bureau Veritas certification

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done the French Way

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  579 reviews

TripAdvisor Rating  4.5/5  1,946 reviews

Certificate of excellence 2023

Sofitel Queenstown - great location centre of town

TripAdvisor rating 5.0/5

235jackiel Couples - TripAdvisor review

Great location, right in the centre of town. We had lounge access white entitled to drinks and canapés each night, which was awesome. I would highly recommend this hotel. The Jervois Steak house is located on level 2 which is worth a visit. We shared the lamb which was very tender and deliscious. The location is excellent, middle of town.

Amazing staff, great location, comfy rooms

Customer review rating 5.0/5

Deb Families - Confirmed reviews ALL

We thoroughly enjoyed our stay in Queenstown. The staff were amazing and very helpful and the room was very comfortable. Highly recommend.

Bonjour / Kia ora D., Thank you so much for your incredible 100/100 review! It was truly a pleasure to have you as our guest, and I'm thrilled to hear that you enjoyed your staying at Sofitel Queenstown. Your kind words about our staff, especially mentioning me, Phillip, are genuinely appreciated. We take pride in providing excellent service, and it's fantastic to know that our efforts contributed to your satisfaction. We're grateful for your recommendation, and we look forward to the opportunity to welcome you back for another amazing stay in the future. Merci / Mā te wā, Philip Riley Operations Manager

Have stayed before

Customer review rating 2.5/5

L. J. Business - Confirmed reviews ALL

Room was disappointing compared to previous stays - bed was uncomfortable and light switches were a constant issue

Bonjour / Kia ora L., Thank you for taking the time to share your feedback, and we sincerely appreciate your past stays with us. We apologise that your recent experience fell short of expectations. We want to inform you that our hotel is currently undergoing a multi-million dollar upgrade, including the light switches. We recognise the inconvenience of the current setup and are working to improve it. The transition from multiple switches to a single switch is part of our commitment to modernise our facilities. This change, while in progress, will enhance the overall guest experience. We're sorry to hear about the discomfort with the bed. Your comfort is of the utmost importance to us, and we're actively addressing this matter as part of our ongoing upgrades. We appreciate your continued support and hope you might consider giving us another opportunity to provide a more satisfying stay in the future. Best wishes, Philip Riley Operations Manager

Comfortable and well located

Customer review rating 4.5/5

Dr A. P. Couples - Confirmed reviews ALL

Our room was large, comfortable and relaxing and our welcome sparkling appreciated after a long trip. The hotel has a good central location, quality appropriate food services and excellent reception staff.

Bonjour / Kia ora A. Thank you for taking the time to share your wonderful 5 star review! We're delighted to hear that your room provided a large, comfortable, and relaxing space for your stay, and that our sparkling welcome was appreciated after your long trip. It's fantastic to know that our central location, quality food services, and excellent reception staff contributed to a memorable experience. We're especially pleased that you enjoyed our quality chef-prepared bar snacks as a perfect substitute for a formal meal after a day's sightseeing. We appreciate your kind words and look forward to welcoming you back for more exceptional stays in the future! Merci / Mā te wā Philip Riley Operations Manager

Well located

Customer review rating 5.0/5

Adlina Couples - Confirmed reviews ALL

The hotel room was comfortable and the staff were very attentive

Bonjour / Kia ora Adrian & Adlina Thank you so much for taking the time to share your perfect 100/100 review! We're delighted to hear that our hotel's location suited your needs and that you found your room comfortable. It's wonderful to know that our staff provided attentive service throughout your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional experience in the future. Safe travels until we have the pleasure of hosting you again! Merci / Mā te wā, Philip Riley Operations Manager

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Other web-users rate our hotel

  • 277 reviews 9/10 Location
  • 380 reviews 7.6/10 Room
  • 411 reviews 8.3/10 Service
  • 120 reviews 7.5/10 Breakfast
  • 90 reviews 7.2/10 Cleanliness
  • 70 reviews 4.6/10 Value
  • 58 reviews 4.2/10 Bar

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