Sofitel Queenstown Hotel and Spa 5 stars

Name: Sofitel Queenstown Hotel & Spa | Luxury Spa Hotel | ALL - ALL
Address: 8 Duke Street, PO Box 1797, QUEENSTOWN, 9300, NZ
Telephone: +6434500045
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,077 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

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Sofitel Queenstown Hotel and Spa

French luxury and local cuisine in the world's most exciting city

Experience refined luxury at Sofitel Queenstown Hotel & Spa. Be captivated by its elegant blend of timeless design and local inspiration, offering a unique sense of style and comfort. Ideally situated in the heart of Queenstown, the hotel features 84 beautifully appointed rooms and suites, two boutique conference venues, the stylish Left Bank Bistro, the intimate Le Petit Salon and Le Salon Rouge, and the acclaimed Jervois Steak House.

Centrally located in Queenstown's vibrant dining and entertainment district, Sofitel Queenstown Hotel & Spa is the perfect base for exploring the town and nearby ski resorts or adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay.

Combine Queenstowns' rugged nature with our luxurious hotel to experience the ultimate New Zealand holiday and get the best of both worlds.

Enter a luxurious alpine haven where elegance meets character. Blending French zest with the unique spirit of Queenstown, your stay promises to be nothing short of exceptional. We look forward to welcoming you.

Fiona Winger, Hotel Management

Hotel extras

Central location in Queenstown’s dining, shopping and adventure district
Sofitel Spa with L’Occitane featuring signature massages and sensory rituals
Elegant rooms and suites with Sofitel MyBed™ and alpine views
Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre
French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

Room

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

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Room

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 2 x Double bed(s)
Most of the accommodation: Terrace

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Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

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Room

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony

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Suite

JUNIOR SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.

3 pers. max
62 m² / 667 sq ft

Bedding 1 x King size bed(s)
Views: City View or Mountain view
Most of the accommodation: Balcony

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Suite

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.

3 pers. max
88 m² / 947 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony or Corner Room

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Suite

OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.

3 pers. max
65 m² / 699 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View

3 pers. max
130 m² / 1399 sq ft

Bedding 1 x King size bed(s)
Views: City View or Lake View or Mountain view or Panorama view or Patio
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

3 pers. max
225 m² / 2421 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view

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Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

+64 3 450 0045

+64 3 450 0046

Queenstouw Int. and Dom. Airport

Airport

Access: 7 km / 4.35 mi 12 min drive

Shuttle

Shuttle on call

Sky City Casino

Casino

Access: 100 m / 0.06 mi 4 min walk

Queenstown Cinema

Cinema district

Access: 200 m / 0.12 mi 2 min walk

Queenstown Casino

Casino

Access: 200 m / 0.12 mi 2 min walk

Queenstown Gardens

Botanical gardens

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

Jet Boat

Other attractions

Access: 8 km / 4.97 mi 10 min drive

Shuttle

Shuttle on call

Bungy Jumping

Tourist attraction

Access: 10 km / 6.21 mi 20 min drive

Rafting

Other attractions

Access: 10 km / 6.21 mi 20 min drive

Shuttle

Shuttle on call

Golf Course

Golf course

Access: 14.8 km / 9.2 mi 24 min drive

Shuttle

Shuttle on call

Coronet Peak

Ski area

Access: 15 km / 9.32 mi 20 min drive

Shuttle

Shuttle scheduled

Helicopter Tours

Other attractions

Access: 15 km / 9.32 mi 15 min drive

Shuttle

Shuttle on call

Arrowtown

Historic monument

Access: 25 km / 15.54 mi 30 min drive

The Remarkables

Ski area

Access: 25 km / 15.54 mi 40 min drive

Shuttle

Shuttle scheduled

Dart River Safaris

Other attractions

Access: 45 km / 27.96 mi 50 min drive

Shuttle

Shuttle on call

Lake Wakatipu

Lake

Access: 300 m / 0.19 mi 2 min walk

DOC Trails Parks

Wood/forest

Access: 25 km / 15.54 mi 30 min drive

Shuttle

Shuttle on call

100 eateries

Restaurant and cafe district

Access: 200 m / 0.12 mi 2 min walk

The Mall

Shopping centre/mall

Access: 200 m / 0.12 mi 1 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

Left Bank Bistro

Left Bank Bistro invites you to begin your morning at a gentler pace. Relax and savour the moment.

Le Salon Rouge

Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 95 m² / 1022.571 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 60

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 1,077 reviews

Benjamin S. Couples - 8/18/2026 Confirmed reviews ALL

Annalisa A. Families - 8/17/2026 Confirmed reviews ALL

Simon H. Couples - 8/16/2026 Confirmed reviews ALL

Bonjour / Kia Ora Simon, Thank you for your wonderful review. We are delighted to hear you enjoyed the attentive service from our team, our stunning décor and the atmosphere of our bar. It is lovely to know your room provided a comfortable stay and that you found our central location so convenient. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back to Sofitel Queenstown for another luxurious stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

K. W. K. Friends - 8/16/2026 Confirmed reviews ALL

We have stayed at your hotel every year for over 15 years - we have seen the gradual slide in service and the property We love it as it is very central but things are starting to get tired for the first time we did not take up my Accor Platinum benefits in the lounge bar as its just too dark and feels like a tired dingy bar the beds really need some replacement staff are "OK" clearly alot of new people While we will be back - its only until we find a new alternative

Bonjour / Kia Ora K., Thank you for taking the time to share such honest feedback, and especially for being a loyal guest of Sofitel Queenstown for more than 15 years. We truly value that history with us, which makes it particularly disappointing to hear that your recent stay did not reflect the experience you have come to expect. I’m sorry that the lounge no longer felt welcoming and that you found the rooms and beds tired. We absolutely understand how important comfort and the overall feel of the hotel are, particularly when you have stayed with us so regularly. I’m also disappointed to hear your comments regarding breakfast, especially given your experience with us over so many years. We are excited to share that the hotel is on a refurbishment plan, with further improvements to the property being planned. We are also looking closely at our beds as part of our ongoing focus on guest comfort. We also recognise that we have welcomed many new team members recently, and we are continuing to invest in their training and development to ensure our service reflects the Sofitel experience our long-standing guests expect. Thank you again for continuing to choose us over the years. We sincerely hope we can make the improvements needed to give you a reason to keep returning to Sofitel Queenstown for many more years to come. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Lilian T. Families - 8/15/2026 Confirmed reviews ALL

Amazing experience! Had a wonderful stay - the Sofitel team has put a lot of thought into the stay and experience. Had a warm welcome and the room was so comfortable. They have pillow menu and a guide to good sleep. I love the automatic lights when entering the toilet. Also have 2 separate water temperature and pressure control in the shower! Love that! The only issue is that the air conditioning is unable to keep a set temperature, it keeps going too hot or too cold. Will definitely return.

Bonjour / Kia Ora Lilian, Thank you for such a wonderful review and for sharing what made your stay feel like a “home away from home.” It is lovely to hear that you enjoyed the thoughtful details in the room, from our pillow menu and sleep guide to the little touches in the bathroom and the separate shower controls. I’m sorry, however, that the air conditioning was not able to maintain a comfortable temperature during your stay. I appreciate you bringing this to our attention, and we will certainly follow this up with our team. It is wonderful to know that despite this, you had such a positive experience and are already looking forward to returning. We very much look forward to welcoming you back to Sofitel Queenstown for another comfortable stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Web-users rating

Other web-users rate our hotel

440 reviews 9.5/10 Location
563 reviews 7.3/10 Room
707 reviews 8.9/10 Service
11 reviews 1.4/10 WiFi
266 reviews 6.4/10 Comfort
191 reviews 7.9/10 Vibe
167 reviews 7.5/10 Breakfast
102 reviews 5.6/10 Cleanliness

149 reviews 9.2/10 Location
219 reviews 7.2/10 Room
274 reviews 9.3/10 Service
90 reviews 6/10 Comfort
70 reviews 7.8/10 Vibe
54 reviews 7.9/10 Breakfast
30 reviews 5.9/10 Cleanliness
26 reviews 8.5/10 Bar

61 reviews 9.8/10 Location
86 reviews 7.2/10 Room
125 reviews 8.7/10 Service
34 reviews 7.6/10 Vibe
32 reviews 7.3/10 Breakfast
21 reviews 5.5/10 Cleanliness

15 reviews 9.6/10 Location
23 reviews 6.7/10 Room
31 reviews 8.5/10 Service
8 reviews 7.2/10 Vibe

7 reviews 9.6/10 Location
16 reviews 6.8/10 Room
15 reviews 9.1/10 Service
7 reviews 5.8/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Sofitel Queenstown Hotel and Spa, we offer a range of premium services:

Free Wi-Fi and high-speed internet
Valet parking for an additional fee
Buffet breakfast for an additional fee
Air conditioning and 48-inch LCD TVs
Wheelchair accessibility and elevator
Sofitel Spa with L'Occitane and Sofitel Fit center
Left Bank Bistro and Le Salon Rouge
Concierge, porter, and laundry services
Two meeting rooms and wedding facilities

What dining options are available?

What are the check-in and check-out times?

At Sofitel Queenstown Hotel and Spa, check-in is available from 02:00 PM, and we kindly ask that you check out by 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Sofitel Queenstown Hotel and Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.