Hotel St Moritz Queenstown - MGallery 5 stars

Customer review rating 4.5/5 7,180 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Hotel St Moritz Queenstown - MGallery
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+ 23 Services
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Room 1

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Hotel extras

  • In central Queenstown, just a short walk to town

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, sauna, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Skiing
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel St Moritz Queenstown - MGallery

10-18 Brunswick Street
PO Box 1116
PO Box 1116
9300
queenstown
new zealand

Tel: +6434424990

Fax: (+64)3/4424667

Check-in from 14h00

Check out up to 11h00

  • BRUNSWICK STREET :  QUEENSTOWN OConnells Mall

  • By plane

    QUEENSTOWN FRANKTON At 8km / 5 miles

  • By car

    CROMWELL EXIT HIGHWAY 8 At 30km / 18.75 miles

GPS :-45.033963, 168.654742

Our accommodations

Recently refreshed (including new bathrooms), you'll find the décor unmistakably alpine, relaxingly residential & oh so cocooning. All exquisitely stylish rooms feature the iconic Sofitel MyBed, aromatic Molton Brown toiletries & the latest Smart TVs.

ST MORITZ GUEST ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST MORITZ GUEST ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

ST MORITZ GUEST ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Mountain view, Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST MORITZ GUEST ROOM, 1 King Size Bed, Lake View with Balcony

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Panorama view, Mountain view, Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

LOMBARDI RESTAURANT

Type of cuisine: International

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOMBARDI BAR

Non contractual photo

Lombardi Bar allows you to gaze at Lake Wakatipu and The Remarkables Mountain Range whilst enjoying a refreshing drink. Great for Après ski or after a day's jet boating. They also make a mean cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 100

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Hotel St Moritz Queenstown - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,180 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,479 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good warm stay

Customer review rating 4.5/5

Fiona G. Couples - 06/08/2020 Confirmed reviews ALL

Friendly staff with good service

good stay

Customer review rating 4.5/5

John V. Business - 06/08/2020 Confirmed reviews ALL

It was comfortable, clean and warm. The staff were helpful. The dining room was a bit disorganised around breakfast but quality of food was good. The pizza Wednesdays I doubt will take off they were under whelming!

Close to town

Customer review rating 4.5/5

Lysa Couples - 05/08/2020 Confirmed reviews ALL

The room had knocking all night and day for an entire week. House keeping came at 8:30 on a Sunday No view

Dear Lysa Firstly, thank you for taking the time to share your post stay review - your feedback is greatly appreciated. I'm sorry though that you had a noise issue that prevented you from enjoying your stay - I can see we have a note regarding heating but not in regard to noise - I do hope we tried to find an alternative room for you given you were with us an entire week. Thank you for supporting Queenstown post Lockdown, we're all so very grateful. Sincerely, Jo Finnigan General Manager

Relaxing stay away

Customer review rating 4.5/5

Graeme Couples - 05/08/2020 Confirmed reviews ALL

My Wife and I come up for a few days off, and stayed in one of the garden suites.

Amazing service

Customer review rating 4.5/5

Vanessa Families - 04/08/2020 Confirmed reviews ALL

Upon arrival we were advised our room had been upgraded and breakfast included which was a lovely surprise after our first flight with our 7 month old daughter. The portacot provided had been made up beautifully complete with pillow and folded/rolled towels and a nappy bin was also placed in our room. There was some initial confusion as to the length of our stay which was quickly and efficiently resolved. The hotel is well presented with a 'ski resort' feel and the location was great being just a short walk to town. Staff were very polite, friendly and helpful.

Dear Vanessa What a lovely review following your stay, thank you! We know the extra level of organisation and thought that goes into travelling with an infant, so I'm thrilled our extra touches were not only noticed, but appreciated. We hope to welcome you back again soon. Sincerely, Jo Finnigan General Manager

always

Customer review rating 4.5/5

Paul Couples - 04/08/2020 Confirmed reviews ALL

always enjoy our stays ,from the happy our , great food and the chocolate etc put in the room,

Dear Paul Your post stay survey is so kind - thank you! Until next time. Sincerely, Jo Finnigan General Manager

Great location

Customer review rating 4.5/5

Stone Couples - 04/08/2020 Confirmed reviews ALL

Lovely stay and choose this place due to location and well appointed rooms. Staff were great. Only criticism is the noise from the rubbish, recycling that takes place in the early hours and it sounded like it was on the other side of the bedroom wall. Why can't that be done in the afternoon when so many guests are affected?

Dear Shona, Thank you very much for taking the time to give us your feedback following your recent stay here - I'm glad you enjoyed our location and your room. Shona, I'm sorry that our rubbish removal service disturbed you - we do try to keep them from starting too early on their rounds, and on occasion they forget themselves! I'll enquire with my team as to whether a reminder is necessary. Finally, thank you for supporting us here in Queenstown - your business is greatly appreciated. Sincerely, Jo Finnigan General Manager

Nice rooms and friendly bar service

Customer review rating 4.5/5

Glen M. Friends - 04/08/2020 Confirmed reviews ALL

We extended our stay in Queenstown but changed hotels. Reasons; 1/ I booked an expensive room, only to learn I was being charged $25.00 per day for the car park. Yet, as you only had one person on reception so no one to retrieve my car, I may as well of parked on the road. 2/ One person on reception meant very slow service. 3/ Breakfast was nothing short of a disgrace for this caliber of room. There was a very minimal selection of food and of what was available - Eggs were so watery that it flooded all other food on the plate and I couldn't eat it. Hash browns were cold and dry...….

Dear Glen Thank you for taking the time to complete your post stay survey - your feedback is not only welcomed, but very useful as we re-establish ourselves post lockdown. I'm sure you'll appreciate our trading circumstances are far from normal. We're receiving inconsistent reviews regarding breakfast - many are very favourable, and occasionally there are some like yours where it was found lacking. I'm genuinely sorry this was the case for you. It's a real focus for us currently. You'll be interested to know that our car parking charge has actually been reduced from $35 per night to $25 post COVID in recognition of our reduced staff numbers. As a user pays system, it's well identified on our website as an additional charge, so I'm sorry you missed seeing that when booking. On a positive note, I'm thrilled to read you enjoyed our bar service and your room. Our lake views really are the perfect antidote to the occasional hotel hiccup! Sincerely, Jo Finnigan General Manager

Easy to find and a short stroll to the centre of Queenstown

Customer review rating 4.5/5

Andrew B. Couples - 03/08/2020 Confirmed reviews ALL

Very clean room . Great bath ! Breakfast quality and selection was first class. Room service lady was very helpful

Dear Andrew My thanks for completing our post stay survey - I'm so pleased you enjoyed so many aspects of your stay. Our housekeeping standards are a real source of pride for us, and especially now that cleanliness is of utmost importance to everyone. Breakfast has been a real focus for us in recent weeks post re-opening the hotel, and your compliments are gratefully received. We hope to welcome you back for another stay soon Andrew. Sincerely, Jo Finnigan, General Manager

Great location, stunning rooms and view overseeing lake.

Customer review rating 4.5/5

Liz H. Couples - 03/08/2020 Confirmed reviews ALL

We would absolutely stay at the St Moritz Queenstown again, service was great . Only disappointing complaint would be arrived 3.30ish afternoon went down to bar roughly 4.30pm hungry yo be told we could not order a late lunch menu or even bar snacks In the bar area except for truffle fries and were given some complimentary nuts. You would think 5 star hotel you could order food off a menu all day or bar snack option if it’s not yet dinner service? Had dinner and breakfast there one night and day, Dinner menu very underwhelming to be honest. No chicken or pork options red meat or fish only . No oysters? Bluff oysters everywhere in Queenstown! Had dinner ordered meatballs for entree Very bland the meatballs themselves with a very basic even packet like gravy on top . Not memorable for all the right reasons. Was very basic food and all came to table warm not hot, where as else where around Queenstown was quite delicious. I’m a cook so was looking forward to be impressed when dining so was a very average experience for such a beautiful accommodation hotel. Buffet breakfast cooked nicely but not an outstanding buffet selection, glad to be Accor members as all food 50% off other wise I would possibly have moaned.

Dear Liz My thanks for taking the time to complete our post stay survey and for providing us detailed feedback on where we fell short of expectation. On this occasion I think we should blame COVID! I'm sure you'll appreciate that with a vastly reduced customer base, we've had to trim our service offering to meet our capability - closing for service at lunchtime is one such casualty. You can be assured Liz that we are working constantly to adjust to ensure our guest experience always informs our service and we're always evolving. I 'm heartened to see that you'd absolutely stay with us in future, and so I look forward to welcoming you back again soon. Sincerely, Jo Finnigan General Manager

Well located

Customer review rating 4.5/5

Huibrie Couples - 03/08/2020 Confirmed reviews ALL

It was good as always, would have preferred they advised us regarding the mini bar and add ons that was not available due to coved when I booked. They did however upgrade us which I really appreciated - it was our third stay there and will go back again.

Dear Huibrie As a repeat guest with us, your post stay review is greatly appreciated - especially as you note some of the post COVID tweaks we've made to our product offering. Your continued support is greatly appreciated, and the team and I look forward to your next visit eagerly. Sincerely, Jo Finnigan General Manager

Great location with excellent service

Customer review rating 4.5/5

Leanne Solo - 03/08/2020 Confirmed reviews ALL

I stayed for 6 nights in one of the lake view with balcony rooms and was not disappointed. Nice and roomy, with all facilities needed to hand. Parking under the hotel was provided at an extra cost, which was explained on arrival. Fairly expensive, but the convenience was worth it. Easy walking distance to the lakefront and Queenstown shop area. The service was excellent - every staff member I met was courteous and friendly.

Dear Leanne I'm so grateful to you for completing your post stay survey and for your positive comments around our location, your room, our facilities and of course our service. Your support of Queenstown as our tourism economy flounders is greatly appreciated. Sincerely, Jo Finnigan General Manager

Great location, superb experience, worth it!

Customer review rating 4.5/5

Ren H. Friends - 02/08/2020 Confirmed reviews ALL

Just stayed for 5 nights... Clean, spacious, convenient walk to central Queenstown, excellent restaurant (try the truffle fries!), Great breakfast with excellent range... Very pleased. Will be back!

Dear Ren Your review following your stay was so wonderful, I've shared it with my whole team! Thank you for being so generous with your compliments, especially during what we would consider a long stay with us. We all look forward to welcoming you back sometime soon. Sincerely, Jo Finnigan General Manager

Great getaway

Customer review rating 4.5/5

Scott J. Couples - 02/08/2020 Confirmed reviews ALL

Very nice hotel simple short walk from town

Dear Scott Thank you so much for completing our survey, it's greatly appreciated, and I'm thrilled you enjoyed your getaway. We've been so touched by the support shown by our kiwi travellers post COVID, thank you. Sincerely, Jo Finnigan General Manager

Great location, very attentive service, very accommodating to requests.

Customer review rating 4.5/5

Ben Families - 01/08/2020 Confirmed reviews ALL

Great hotel experience from start to finish. Very cosy and warm property, friendly staff and in a great location close to town. No requests were ever a problem and as parents travelling with a 6 month old the staff went out of their way to ensure our stay was easy and worked in with our child’s sleeping patterns etc especially around room servicing. Lombardi restaurant was great for Breakfast and dinner. Only area that probably held the review from a 10 was the staffing seemed a little light especially in the restaurant. The staff were excellent but were pushed to get around everyone. Great stay.

Great location and views

Customer review rating 4.5/5

Kim Couples - 31/07/2020 Confirmed reviews ALL

Loved it

Dear Kim, Thank you for taking the time to complete our post stay survey - and with such positive feedback! I'm so glad you loved your stay. Until next time I hope, Sincerely, Jo Finnigan General Manager

Great experience

Customer review rating 4.5/5

Kara Couples - 30/07/2020 Confirmed reviews ALL

Had an amazing stay. Everything was wonderful from the room to the food to the lovely staff. Can't wait to come back!

Dear Kara, Wow, what a lovely post stay survey to read - thank you very much! We can't wait to welcome you back! Sincerely, Jo Finnigan General Manager

Nice hotel, great location

Customer review rating 4.5/5

Helena Couples - 29/07/2020 Confirmed reviews ALL

St Moritz is a lovely hotel, fantastic views and friendly staff. We stayed for 3 nights and the room was well decorated and spacious. Location was great close walking distance to town. Looking forward to a return visit.

Dear Helena Thank you so much for your kind words following your recent stay with us - they're greatly appreciated as we adjust to a new scale of team. We very much look forward to welcoming you back in the not too distant future Helena - please don't hesitate to let us know in advance if there's anything we can do prior to your arrival. Sincerely, Jo Finnigan General Manager

Well located enjoyed our stay

Customer review rating 4.5/5

Anonymous Couples - 29/07/2020 Confirmed reviews ALL

Was great more coffee sachets would of bee great though

Dear Stacey, My thanks for taking the time to complete our hotel post stay survey - I'm so glad you enjoyed your stay, and our location. Thanks too for your support post COVID lockdown - it's certainly a great time to reacquaint ourselves with our wonderful country. The team and I hope to see you again in the not too distant future. Sincerely, Jo Finnigan General Manager

Great Hotel in Great location

TripAdvisor rating 4.5/5

kylepennell 29/07/2020 TripAdvisor review

We loved the accessibilty of the city centre from this hotel - a very short walk to all amenities in Queenstwon. The rooms were spacious and modern...and very clean. The staff were all very friendly and helpful - really couldn't fault the stay at all.

Hi Kylepennell, thank you so much for your perfect score review! When we receive such generous comments these post COVID days, they mean a great deal to us - as does your support of our Queenstown tourism generally. Hope to welcome you back soon. Jo Finnigan General Manager
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