Hotel St Moritz Queenstown - MGallery 5 stars

Stayed one night. Had a nice welcome and help to our room. We had prepaid breakfast included with our stay. Our plans had a last minute change and I told them we needed to leave early before the 6:00am breakfast. The reception said they box breakfast all the time for people that have tours and misc.. she later called our room and confirmed that there would be a boxed breakfasts at reception when we check out in the morning. We were thrilled. Otherwise we needed to make other plans, but now didn’t need too. Unfortunately, when we went to check out, no boxed breakfast. I was assured I would get a call or email to take care of on our prepaid breakfast. I have emailed and got an automated response. I have yet to get a response that answers my email.

The view from our room of the lake and mountains was very special. The room itself was spacious and very well appointed. Top quality breakfast and very helpful, friendly and capable staff.

Parking was very expensive.

This hotel was by far the best hotel I have ever stayed in. It beat the Palazzo and any sofitel we have ever stayed in.

Thank you for all the back up as my USA guests prepared to fly home due corovirus. Thanks to Tegan and staff for organising the gluten- free chocolate cake for 2 x birthdays.

Our second stay at your wonderful hotel. We loved every minute. Staff are so friendly. It is always a pleasure to stay

The rooms were dark and uninviting...dark everything, very creepy. Well appointed. Guest services were friendly; check-in/out was friendly and competent

From checking in to checking out, the staff were so helpful and friendly. I would recommend this place to anyone.

I've stayed in many luxury hotels around, this by far is the least enjoyable experience. From checkin to check out, the people at the hotel seemed confused always and had no idea what they were doing. Only Ankush was taking all the responsibilities and attending to all guests with passion. Rest all seemed disinterested. No one available at the checkin. The receptionist gave us the room key and we had find out own way to the room, had to wait long before some one got out luggage. Spa experience was horrible with a lot of miscommunication between staff. This was later justified by Ankush which was kind of him. Definitely need to improve in terms of guest interaction. The services and approach seems very complacent because the views are incredible

Had 2 nights in a lake view room.. beautiful vista. Valet parking. Welcome drinks. Close walk to town.

On booking in I mentioned our night at St Moritz was to be our last horrah before being put into self isolation at home on our return to Australia - we were upgraded to a suite which was very comfortable and our last three meals before isolating were all fabulous in the beautiful setting of Lombardi Restaurant

I guess someone has to get the worst room at the hotel and why shouldn't it be me? Even so, there is nothing exceptional about the hotel. Perhaps if we had not been looking at the construction and a cement ramp it the unremarkableness would have been overlooked but alas here we are. The parking fee was a bit ridiculous as well in light of everything else. Staff was friendly most notably housekeeping staff.

Just very surprised about the room view straight in to the parking ramp for a 330nzd room. Also not sound isolated doors hearing all corridor sounds even though the long distance to the bed from the door.

Loved breakfast and reception. Room was lovely with furnishings but disappointing being next to a walk way with minimal privacy through the window.

Great until the final day and we were checking out and the staff were not very accommodating. Locked the hotel room and the bed and the view from our room was amazing. It was a special occassion and this was not very well acknowledged. Would have liked for there to be some inclusions considering how much we were spending a night.