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Hotel St Moritz Queenstown - MGallery 5 stars

Customer review rating 4.5/5 8,524 reviews

ALLSAFE approved hotel

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Hotel St Moritz Queenstown - MGallery
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+ 22 Services

Hotel extras

  • Certified ALLSAFE

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • an award-winning bar and restaurant with superb alpine views

  • a hot tub garden, sauna, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Skiing
Business services
  • 2 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel St Moritz Queenstown - MGallery

10-18 Brunswick Street
PO Box 1116
9300 queenstown
new zealand

Tel: +6434424990

Fax: (+64)3/4424667

Check-in from 14h00

Check out up to 11h00

  • BRUNSWICK STREET :  QUEENSTOWN OConnells Mall

  • By plane

    QUEENSTOWN FRANKTON At 8km / 5 miles

  • By car

    CROMWELL EXIT HIGHWAY 8 At 30km / 18.75 miles

GPS :-45.033963, 168.654742

Our accommodation(s)

Recently refreshed (including new bathrooms), you'll find the décor unmistakably alpine, relaxingly residential & oh so cocooning. All exquisitely stylish rooms feature the iconic Sofitel MyBed, aromatic Molton Brown toiletries & the latest Smart TVs.

Our restaurants and bars

LOMBARDI RESTAURANT

Type of cuisine: Regional

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

ROOM SERVICE

A variety of specially selected dishes from the restaurant are available 24 hours a day to enjoy in the comfort of your room.

Non contractual photo

LOMBARDI BAR

Lombardi Bar allows you to gaze at Lake Wakatipu and The Remarkables Mountain Range whilst enjoying a refreshing drink. Great for Après ski or after a day's jet boating. They also make a mean cocktail.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 100

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Hotel St Moritz Queenstown - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,524 reviews

TripAdvisor Rating 4.5/5

2,530 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Michelle L. Friends - 21/09/2021 Confirmed reviews ALL

It was great! Extremely efficient and given the fact that it was not planned - flight to Welly cancelled - I thought that we ended up in a pretty cool place to stay.

Great service and upgraded

Customer review rating 4.5/5

Mike Couples - 20/09/2021 Confirmed reviews ALL

Even though we recognise it was 'quiet', the staff were very accommodating.

Customer review rating 4.5/5

Tim H. Couples - 20/09/2021 Confirmed reviews ALL

Second time staying here this year and have and will continue to recommend this as the place to stay whilst in Queenstown.

Fabulous

Customer review rating 5.0/5

Rana Couples - 17/09/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay Every single staff member without exception was excellent - from the lovely girl who was cleaning room 203 through to the chefs Front of house, bar & restaurant staff - excellent!! Thank you

Great location, views, restaurant and team

Customer review rating 5.0/5

Elisha Friends - 17/09/2021 Confirmed reviews ALL

Great location looking over the mountains by Lake Wakatipu. The staff members were helpful, provided excellent services and tried their best to cater to our requests. Good storage area to dry ski gear. Loved the breakfast at the restaurant.

Good stay

Customer review rating 4.5/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

All good. Hot tub was far too cold. First night 35, next night 37, then back to 35.

Amazing Views, Fantastic room, very relaxing

Customer review rating 4.0/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

After a very awkward embarrassing welcome with our guests, we stood at reception for 10 mins with no staff and had to go to dining area to get waiters to find Daniel and a traniee to check us in, while running late for a dinner booking. But the room upgrade and beautiful bottle of Red from Marina helped a lot. B fast was perfect and all other staff helpful thanks

Very nice stay

Customer review rating 4.0/5

Greg Couples - 26/08/2021 Confirmed reviews ALL

Booked a suite and was impressed with comfort levels, views and location.

Dear Greg, My sincere thanks for taking the time to write your review comments following your recent stay with us. I appreciate your understanding when we were all plunged into lockdown unexpectedly. I'm particularly proud of how my small but capable team have responded to this most challenging of times, and I'm delighted you enjoyed their service. We all look forward to seeing you again. Sincerely, Jo Finnigan General Manager

Need better customer service

Customer review rating 3.0/5

Anonymous Families - 26/08/2021 Confirmed reviews ALL

I’ve been to hotels around this world and I can honestly say the customer service here was the worst. Not everyone was rude but most workers made it feel as if we can’t ask for help, ignoring us and not smiling.

My sincere thanks for your recent stay & for your candid comments to assist with our service quality improvement. I'm so sorry that your stay left you disappointed, and whilst your feedback is thankfully not reflective of the very positive reviews we've been receiving, consistency is everything. I wish you all the best during these challenging times. Sincerely, Jo Finnigan General Manager

Location

Customer review rating 4.5/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

St. Moritz is a classic within the Accor brand. The view of lake Wakatipu are stunning.

Dear Peter, Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jo Finnigan General Manager

Wonderful stay

Customer review rating 5.0/5

Anu A. Families - 24/08/2021 Confirmed reviews ALL

Location was more than amazing and the room was equally amazing, we had a wonderful experience

Dear Anu, Thank you for the great review of Hotel St Moritz! I'm so glad that you felt your stay was amazing, and hope to see you again very soon (once we can all travel again!). Sincerely, Jo Finnigan General Manager

Great stay

Customer review rating 4.5/5

Warren Couples - 23/08/2021 Confirmed reviews ALL

Wonderful couple of nights to finish off our 10 day holiday around the region.

Dear Warren I very much appreciate your comments regarding your recent stay with us at Hotel St Moritz. It's always a pleasure to deliver a valued stay, and I'll be sure to share your experience with my team. I very much look forward to welcoming you back next time Queenstown's on your itinerary ... and we're allowed to travel again! Sincerely, Jo Finnigan General Manager

Great stay, as always

Customer review rating 5.0/5

Rebekah Couples - 23/08/2021 Confirmed reviews ALL

We had an upgrade to a lakeview suite due to being an Accor gold member, which was very much appreciated! We absolutely loved the room, everything was perfect. And love the change to pump bottles in the shower rather than lots of little bottles being used. All the staff were friendly and helpful, as per usual. We thoroughly enjoyed our stay.

Dear Rebekah I very much appreciate your comments regarding your recent stay with us at Hotel St Moritz. It's always a pleasure to deliver a transformative and valued stay, and I'll be sure to share your comments regarding our new pump bottles with my team - we're all excited to be reducing waste! My team and I very much look forward to welcoming you back next time Queenstown's on your itinerary. Sincerely, Jo Finnigan General Manager

Very close to central Queenstown and excellent facilities. and services.

Customer review rating 5.0/5

Grant A. N. Couples - 22/08/2021 Confirmed reviews ALL

5 Star and very friendly and helpful staff. Well organised during the Delta Covid 19 Level 4 announcement. Awesome breakfast menu that sets up your day. Thanks St Moritz team, we will definitely return for another stay.

Dear Grant & N. I very much appreciate your having taken the time to share your experience following your recent stay with us at Hotel St Moritz. It's always a pleasure to deliver a highly valued and memorable stay, and I'll be sure to share your experience with my team. We very much look forward to welcoming you back again in the not too distant future. ... lockdowns permitting! Sincerely, Jo Finnigan General Manager

The day of lockdown!

TripAdvisor rating 5.0/5

Trail41427383494 22/08/2021 TripAdvisor review

Thank you Hotel St Moritz for going the extra mile and caring for us when Covid struck. We booked in on Tuesday morning and by 1.00 that day the lockdown was called!! The staff were brilliant, breakfast the next day was delivered to the room and considering the situation, was excellent. St Moritz is absolutely our destination of choices in Queenstown and this experience has reconfirmed that fact. Thank you.

Hi there, thanks for the lovely review! We were all thrown a curve-ball with a nation-wide lock-down and so I'm delighted that you felt well looked after whilst we scrambled to adjust a few things! We hope to be welcoming you back to Queenstown again in the not too distant future - with full freedom this time!!

Lovely staff, great views of lake

TripAdvisor rating 5.0/5

Mike B 22/07/2021 TripAdvisor review

Staff go out of the way at this hotel, short stroll to centre of Queenstown. Lovely lake views. Like a classic ski lodge. Have stayed here many times and always enjoy my stay here. Thank you Alfredo and team!

Thank you Mike, your review is greatly appreciated, especially from a regular guest such as yourself!! Wishing you all the best if you're across the Tasman now ... hoping our bubble repairs itself soon. Jo Finnigan General Manager

Excellent hotel in its entirety

TripAdvisor rating 5.0/5

Jimmy K 19/07/2021 TripAdvisor review

First time staying at St Moritz Queenstown. The experience starts the moment we checked-in, lovely smiles and warm welcome from the front desk team. The hotel feels luxurious and clean. Five minutes walk to the town centre (prepare to walk up hill on your way back). Food at the Lombardi restaurant are excellent. The eye filet steak and prawn fettuccini are highly recommended. Very happy with the hotel and will be staying here again on our next Queenstown visit.

Thank you Jimmy K, you describe us well and I'm so thrilled that you enjoyed so many aspects of our hotel and service. We all look forward to welcoming you back to Queenstown again soon. Jo Finnigan General Manager

Luxurious quiet room with a great view and excellent service

TripAdvisor rating 5.0/5

Albert d 16/04/2021 TripAdvisor review

Wonderful views of the lake from our room and the restaurant and bar, quiet and short walk to town. Rooms are luxurious and the staff are great attentive with a great sense of humour and always ready and willing to help.

Dear Albert What a lovely review, thank you. I'm thrilled that you enjoyed your stay so much. I'm particularly delighted that you found our staff had an enjoyable sense of humour - what a great thing these days to have a giggle! Kind regards Jo Finnigan General Manager

Hotel St Moritz Queenstown

TripAdvisor rating 5.0/5

Grant B 27/03/2021 TripAdvisor review

We recently enjoyed an excellent stay at this wonderful boutique hotel. It is wonderfully situated overlooking Lake Wakatipu and the surrounding mountains - all seen whilst enjoying the delectable food served inhouse. We dined in the evening and also enjoyed a great breakfast while there. The room was luxurious and all of the staff we were assisted by were friendly and helpful Would definitely recommend and will be returning ourselves 10/10

Hi Grant B Thank you so much for your delightful review - I'm especially thrilled that you loved our food and will be sure to pass your compliments on to chef. We very much look forward to your return visit soon. Jo Finnigan General Manager

Lovely hotel. Lovely room, gorgeous view.

TripAdvisor rating 5.0/5

kiwi0103 25/03/2021 TripAdvisor review

Small hill if walking but very close to everything if walking. Lovely dining areas. Weather in March good. Bus stop nearby and close to wharf, shops, restaurants. Room has fridge and coffee/tea kettle crockery in room. Decor very nice.

Thank you so much for the five stars and great review kiwi0103, it's greatly appreciated. Until next time! Kind regards Jo Finnigan General Manager

Our most recent 20 reviews

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