Hotel St Moritz Queenstown - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 2,013 reviews

Best price
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Hotel St Moritz Queenstown - MGallery Collection - Image 1
Hotel St Moritz Queenstown - MGallery Collection - Image 2
Hotel St Moritz Queenstown - MGallery Collection - Image 3
Hotel St Moritz Queenstown - MGallery Collection - Image 4
10-18 Brunswick Street, PO Box 1116, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Guest Room, Garden View

Photo out of - Guest Room, Garden View

36m2 / 387 sq.ft. Sumptuously appointed and spacious, this room overlooks the hotels garden and features a 42" LCD TV, armchair, writing desk, ensuite bathroom with large glass walk in shower, and exquisite amenities. Twin bed on request.

  • Views:

    Garden View

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 36 m² / 387 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
See availabilities

36m2 / 387 sq.ft. Sumptuously appointed and spacious, with breathtaking lake views. The room features a 42" LCD TV, armchair, writing desk, ensuite bathroom with large glass walk in shower, and exquisite amenities. Twin bed on request.

  • Views:

    Lake View or Mountain view

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

36m2 / 387 sq.ft. Sumptuously appointed and spacious, with breathtaking lake views with balcony. The room features a 42" LCD TV, armchair, writing desk, ensuite bathroom with large glass walk in shower, and exquisite amenities. Twin bed on request

  • Views:

    Lake View or Mountain view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Special Access

Photo out of - Alpine Suite, Special Access

54m2 / 581 sq.ft. This residence overlooks the street/driveway and features a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). Exquisite amenities, microwave, Nespresso machine. Day-bed for extra person (charged)

Max. number of persons
3
Area
From 54 m² / 581 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Garden View

Photo out of - Alpine Suite, Garden View

54m2 / 581 sq.ft. This residence overlooks the hotels garden, features a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). exquisite amenities, 42" TV's, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Garden View

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Lake View

Photo out of - Alpine Suite, Lake View

54m2 / 581 sq.ft. This residence with lake views, features a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). exquisite amenities, 42" TV's, minibar, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Bay view or Mountain view

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Lake View Balcony

Photo out of - Alpine Suite, Lake View Balcony

54m2 / 581 sq.ft. This residence with Juliette balcony offers a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). Exquisite amenities, 42" TV's, minibar, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Bay view or Mountain view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Two Bedroom Suite, Lake View

Photo out of - Two Bedroom Suite, Lake View

90m2 / 968 sq.ft. This residence offers panoramic lake views, a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). Exquisite amenities, 42" TV's, minibar, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Bay view or Mountain view or Panorama view

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick Street, PO Box 1116
9300 QUEENSTOWN
New Zealand

GPS:-45.033963, 168.654742

Telephone
Fax +64 3 442 4667
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 134 rooms
  • 6 rooms for people with reduced mobility
  • 27 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Italian
  • Japanese
  • Dutch
  • Polish
  • Portuguese
  • Russian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Entertainment

  • Piano

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 3 to 6 years
  • Board games available
  • Children''s TV Channels

Well-being

Fitness Centre

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 19.95 € 40 NZD Per day
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Additional charge

10-18 Brunswick Street, PO Box 1116, 9300 Queenstown, New Zealand

GPS:-45.033963, 168.654742

Parking information

  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 19.95 € 40 NZD Per day
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

LOMBARDI RESTAURANT

Photo out of - LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Cooking style
Regional
Capacity
80
Accessibility
Accessible service
10-18 Brunswick Street, PO Box 1116, 9300 Queenstown, New Zealand
Telephone +64 3 442 4990
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Lombardi Bar allows you to gaze at Lake Wakatipu and The Remarkables Mountain Range whilst enjoying a refreshing drink. A natural meeting place, Lombardi Bar is the ideal spot to join friends or make new ones.

There is a boutique gym onsite at Hotel St Moritz, artfully designed to reflect the surrounding landscape.

Take some time out to relax in our hot tub during your stay at our hotel. Dip your feet in the water and experience true relaxation

Hotel St Moritz possesses an innate sense of style and is renowned for its distinctive and detailed approach to service. There are two private venues available for celebrations, each beautifully decorated, and with panoramic mountain and lake vistas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,013 reviews

Customer review rating 4.0/5

Mark H. Couples - Confirmed reviews ALL

Dear Mark, Thank you for choosing to stay with us before your ski trip to Cardrona! We’re so pleased you enjoyed the chance to settle in and relax in Queenstown before hitting the slopes. It was a pleasure having you with us, and we hope you had a fantastic time skiing! We’d love to welcome you back next time you’re in Queenstown. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Jake L. Solo - Confirmed reviews ALL

Dear Jake, Thank you so much for your lovely review! We’re delighted to hear you received great service throughout your stay, from check-in to check-out. We’ll be sure to pass your kind words on to Michelle it’s wonderful to hear that she remembers you and makes your visits feel so personal. We truly appreciate your continued loyalty as an ALL Platinum member and look forward to welcoming you back again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.5/5

Dean A. Friends - Confirmed reviews ALL

Dear Dean, Thank you so much for your lovely review! We’re so glad you enjoyed our location, the stunning views, and the service from our team. It was a pleasure having you stay with us, and we hope to welcome you back to Queenstown again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Maria B. Couples - Confirmed reviews ALL

Dear Maria, Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Shane C. Couples - Confirmed reviews ALL

Dear Shane , Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our location and found the team friendly overall. We’re sorry for the frustration around the final invoice and the discussion regarding the Accor discount and EFTPOS surcharge. We understand how disappointing it is when these details aren’t handled as smoothly as they should be, and we’re also sorry that the interaction felt rather terse. We’ll be taking this feedback back to the team to ensure these situations are handled with more care and clarity. We really appreciate you bringing this to our attention and hope we have the opportunity to welcome you back for a smoother stay next time. Warm regards, Alexandra Swain Assistant Front Office Manager

Dear Mark, Thank you for choosing to stay with us before your ski trip to Cardrona! We’re so pleased you enjoyed the chance to settle in and relax in Queenstown before hitting the slopes. It was a pleasure having you with us, and we hope you had a fantastic time skiing! We’d love to welcome you back next time you’re in Queenstown. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Jake L. Solo - Confirmed reviews ALL

Great Service at check in and untill checkout, Michelle in the restraunt is lovely and remembers me everytime I visit for dinner or breakfast.

Dear Jake, Thank you so much for your lovely review! We’re delighted to hear you received great service throughout your stay, from check-in to check-out. We’ll be sure to pass your kind words on to Michelle it’s wonderful to hear that she remembers you and makes your visits feel so personal. We truly appreciate your continued loyalty as an ALL Platinum member and look forward to welcoming you back again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.5/5

Dean A. Friends - Confirmed reviews ALL

Service was great Stunning views

Dear Dean, Thank you so much for your lovely review! We’re so glad you enjoyed our location, the stunning views, and the service from our team. It was a pleasure having you stay with us, and we hope to welcome you back to Queenstown again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Maria B. Couples - Confirmed reviews ALL

great experience and lovely

Dear Maria, Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Shane C. Couples - Confirmed reviews ALL

Well located hotel , friendly staff . Minor issues with the final invoice.

Dear Shane , Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our location and found the team friendly overall. We’re sorry for the frustration around the final invoice and the discussion regarding the Accor discount and EFTPOS surcharge. We understand how disappointing it is when these details aren’t handled as smoothly as they should be, and we’re also sorry that the interaction felt rather terse. We’ll be taking this feedback back to the team to ensure these situations are handled with more care and clarity. We really appreciate you bringing this to our attention and hope we have the opportunity to welcome you back for a smoother stay next time. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 3.5/5

N. N. Couples - Confirmed reviews ALL

Hi, If i may give suggestions, please add ramp so it will be easier for guests to take their luggage to the car or add more training to staffs to help guest bring their luggages. I am pregnant and during our check out at 7am, 2 guys in receptions area saw us with 2 big luggages and didn’t even offer any help when my husband carrying the luggages. I think guests expected a good hospitality from 5 star hotel. Thank you for your understanding. Warm regards,

Customer review rating 5.0/5

Stephen L. Families - Confirmed reviews ALL

Courteous, professional and outstanding breakfast service.

Dear Stephen, Thank you so much for your lovely feedback! We’re so pleased to hear you enjoyed the warm, professional service and especially our breakfast team. We really appreciate you staying with us and hope to welcome you back again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Stacey L. Couples - Confirmed reviews ALL

Cosy, modern, mountain chalet vibes. The one bedroom suites are gorgeous at this hotel. Breakfast is also a highlight.

Dear Stacey, Thank you so much for the lovely review! We’re so glad you enjoyed the cosy mountain chalet feel of the hotel and your One Bedroom Suite. It’s great to hear that breakfast was a highlight too. Thank you for being a valued ALL Platinum member . We really appreciate your loyalty and hope to welcome you back again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Joanna M. Solo - Confirmed reviews ALL

I regularly stay at the St Moritz each ski season. The hotel itself has well-appointed and large rooms with modern decor, Nespresso machine, lake and mountain views. I love the outdoor hot tub after ski days and it's a very short walk to town. However, the best aspect of this hotel is the outstanding service for every single staff member. Nothing is too much trouble and they make your stay special.

Dear Joanna, Thank you so much for such a lovely review, and for choosing to stay with us each ski season! It means a lot to know that St. Moritz has become part of your Queenstown ski trips. We’re especially happy to hear how much you enjoy the rooms, views and hot tub after a day on the slopes. And thank you for your kind words about the team hearing that every interaction felt friendly, professional and genuine really means a lot to us. We’re also glad you enjoyed the cocktail from our room-service sustainability voucher. It’s a little touch we love being able to offer, so it’s great to know you made the most of it! We look forward to welcoming you back for another ski season. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.5/5

Robert J. Couples - Confirmed reviews ALL

Nice hotel. Extremely pleasant staff, great suite - would have appreciated a higher floor. Excellent buffet breakfast. Helpful and friendly staff all of them.

Dear Robert, Thank you so much for the lovely review! We’re really glad you enjoyed your suite, breakfast and the friendly service from the team. It’s always great to hear that our staff helped make your stay a good one. We’ll certainly keep your preference for a higher floor in mind for a future stay, and we’d love to welcome you back to St. Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Mei T. L. Couples - Confirmed reviews ALL

Check in and check out process was a breeze. very helpful and friendly staffs. Spacious room and comfortable.

Dear Mei T. , Thank you so much for your lovely review! We’re really glad to hear check-in and check-out were nice and easy, and that the team made you feel welcome throughout your stay. It’s great to know you enjoyed the spacious and comfortable room too. We really appreciate your kind words and hope to welcome you back to St. Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.5/5

Tin Y. N. Business - Confirmed reviews ALL

receptionists dismissive of paperwork

Dear Tin Y. , Thank you for sharing your feedback. I’m sorry that getting your invoice sorted was more difficult than it should have been, especially after having to follow up several times. That’s certainly not the level of service we aim to provide. I believe your invoices were emailed through to you a few days ago, and I hope they have now reached you. We do hope you still had a lovely stay with us overall, and we’d really appreciate the opportunity to welcome you back to St. Moritz again in the future. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Susan M. Couples - Confirmed reviews ALL

Excellent! Beautiful accommodation and highly supportive staff. All needs meet with professional manner.

Dear Susan, Thank you so much for your lovely review! It’s wonderful to hear that you enjoyed the accommodation and, most importantly, felt so well looked after by our team. We really appreciate your kind words about their professionalism and support. It was a pleasure having you stay with us, and we hope to welcome you back to St. Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 3.0/5

Christina E. Couples - Confirmed reviews ALL

I was not going to post a review because I was disappointed with certain aspects of the stay and did not wish to cliticise on such a public platform as it can be quite unhelpful to a business that may be in a transition or similar. Firstly I want to acknowledge your concierge and housekeeping staff and their efforts during our stay. I offer the following advice as someone who has stayed at similar rated hotels including Accor and other hotel networks. St Moritz can do much better in these areas. The dining/room service is letting your hotel down. The hotel is not a cheap 3 star rated hotel. As such there are expectations that are not unreasonable based on the cost of a stay. Whoever thinks that dried fries, and oily Calamari is good room service fare is letting the hotel down. The menu was exaggerated and overpriced and the mediocre red wine that retails for less than $25 at your local shopping centre, being the cheapest on the menu at $85 is nothing short of disgraceful. We were too exhausted to complain that evening and opted to eat elsewhere the next. 2. Fresh milk. It is something that can be asked on check in. I understand that you are looking at cost savings whenever you can, but it was a pain to have to go down to reception to get milk including at 5.30am so we could be caffeinated prior to a 13 hour day as tourists. 3. TV channels. I can not remember the last time that I watched free to air television. NZ was no different. At all other accomodation in NZ we were able to log into Netflix and other streaming services. I can not understand why this is not available at the St Moritz. I know the above matters may seem to be nitpicking, however it is the simple luxuries that make the stay wonderful and a reason why I stay at certain hotels.

Customer review rating 5.0/5

Shehzarine M. Couples - Confirmed reviews ALL

An exceptional stay from start to finish. The suite was beautiful, spacious, and extremely comfortable, with excellent amenities and attention to detail. The staff were warm, professional, and genuinely attentive, making us feel very welcome throughout our stay. Outstanding service, a wonderful atmosphere, and a truly memorable experience. We look forward to returning.

Dear Shehzarine , Thank you so much for your beautiful review. It really means a lot to our team to hear that you enjoyed your stay from start to finish and felt so well looked after. We’re especially happy to hear your lovely mention of Thea. She’ll be so pleased to know that her recommendations and little extra touches helped make your time in Queenstown even more special. We’ll definitely share your kind words with her. It sounds like you made the most of your stay, and we’re delighted that the suite, atmosphere and service all came together to make it a memorable one. We’d love to have you back with us again next time you’re in Queenstown! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 3.5/5

Chakira T. Couples - Confirmed reviews ALL

The hotel was easy to find, and very well located in proximity to downtown Queenstown. It was beautifully decorated, and cleanliness was of a very high standard. I was quite disappointed however with the parking and valet situation as there were no staff to greet us on the driveway and offer valet at any point during our stay, especially upon arrival. The ‘Garden View’ was also a little disappointing as it’s more actually a view of a solid wall - this area has so much more potential. The room itself however was beautiful and very spacious, well-decorated and clean. Lombardi was excellent - a great location and vibe with lovely meals and drinks coupled with an amazing view

Customer review rating 4.0/5

Teja S. Couples - Confirmed reviews ALL

Overall we enjoyed our stay here and the staff were great. The views from the lake side room was amazing. Couple of places to improve: - Room service menu is almost completely friendly to gluten intolerant people, I feel like most things could either be easily made into GF or at least GFO. - Pillows and blanket weren't great, would be great to have a foam/contoured pillow option and the blanket sheet felt quite plasticky so was very loud when moving around at night - Would be nice to have an option for lactose free milk too.

Dear Teja, Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear you enjoyed your stay, loved the lake views, and found our team great to deal with. We really appreciate the detail in your suggestions too. The feedback around our room service menu and having more gluten-free and gluten-free-option choices is very helpful, as is your comment about lactose-free milk. These are the kinds of details we can look at improving to make stays more comfortable for everyone. We’re also sorry the pillows and bedding weren’t quite right for you. We do have different pillow options available, including firm or soft foam pillows, so we’re sorry this wasn’t made clear during your stay. We’ll certainly take your comments about the bedding on board as well. Thank you again for the honest feedback. We hope to have the chance to welcome you back and make your next stay even more comfortable. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Carmen R. Business - Confirmed reviews ALL

From the minute I was welcomed to the point of checkout, your team were fantastic. Every question answered, spot on details. Breakfast selection was vast and the omelettes amazing. I also loved the outdoor hot tub after a long run. Thank you

Dear Carmen, Thank you so much for your lovely review! It’s wonderful to hear that you felt so well looked after from the moment you arrived right through to checkout. I’ll be sure to share your kind words with the team. We’re especially glad you enjoyed our breakfast selections and the outdoor hot tubs! It was a pleasure having you stay with us, and we hope to welcome you back to Queenstown again soon. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Craig L. Couples - Confirmed reviews ALL

Lovely hotel and staff in good location

Dear Craig, Thank you so much for your lovely feedback. It’s wonderful to hear you enjoyed the hotel, our location, and especially the warmth of our team. We’re very proud of the care our people put into making guests feel welcome, so hearing that everyone you came across was lovely really means a lot. We hope to have the pleasure of welcoming you back to St. Moritz for another relaxing Queenstown stay soon. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Andrew L. Business - Confirmed reviews ALL

We had a comfortable and enjoyable stay. Staff were attentive and prompt to please.

Dear Andrew, Thank you for the lovely feedback! It’s great to hear you had a comfortable and enjoyable stay and that our team were there when you needed them. We really appreciate you taking the time to share this with us, and we hope to see you back at St. Moritz again soon. Warm regards, Alexandra Swain Assistant Front Office Manager

Other web-users rate our hotel

  • 712 reviews 8.8/10 Location
  • 1,255 reviews 8.2/10 Room
  • 1,227 reviews 9/10 Service
  • 34 reviews 3.7/10 WiFi
  • 320 reviews 5.9/10 Amenities
  • 285 reviews 8.3/10 Breakfast
  • 234 reviews 8/10 Cleanliness
  • 161 reviews 5.3/10 Value

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