Hotel St Moritz Queenstown - MGallery 5 stars

TripAdvisor rating 4.5/5 2,406 reviews
Hotel St Moritz Queenstown - MGallery
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  • I cannot take advantage of the Members' rate

Hotel extras

  • In central Queenstown, just a short walk to town

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, sauna, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Skiing
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel St Moritz Queenstown - MGallery

10-18 Brunswick Street
PO Box 1116
PO Box 1116
9300
queenstown
new zealand

Tel: +6434424990

Fax: (+64)3/4424667

Contact email

Check-in from 14h00

Check out up to 11h00

  • BRUNSWICK STREET :   QUEENSTOWN OConnells Mall

  • By plane

    QUEENSTOWN FRANKTON At 8km / 5 miles

  • By car

    CROMWELL EXIT HIGHWAY 8 At 30km / 18.75 miles

GPS :-45.033963, 168.654742

Our accommodations

Recently refreshed (including new bathrooms), you'll find the décor unmistakeably alpine, relaxingly residential & oh so cocooning. All exquisitely stylish rooms feature the iconic Sofitel MyBed, aromatic Molton Brown toilettries & the latest Smart TV's.

ST MORITZ GUEST ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST MORITZ GUEST ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 36
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

ST MORITZ GUEST ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 36
  • Views: Mountain view, Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST MORITZ GUEST ROOM, 1 King Size Bed, Lake View with Balcony

  • Max. number of persons: 3
  • Area: From 36
  • Views: Panorama view, Mountain view, Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ALPINE SUITE, 1 Bedroom, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

ALPINE SUITE, 1 Bedroom, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 54
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

ALPINE SUITE, 1 Bedroom, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 54
  • Views: Mountain view, Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

ALPINE SUITE, 1 Bedroom, 1 King Size Bed, Lake View with Balcony

  • Max. number of persons: 3
  • Area: From 54
  • Views: Mountain view, Bay view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

ALPINE SUITE, 2 Bedrooms, 2 King Size Bed with Lake Views

  • Max. number of persons: 5
  • Area: From 90
  • Views: Bay view, Panorama view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

LOMBARDI RESTAURANT

Type of cuisine: International

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOMBARDI BAR

Photo non contractuelle / Strictly non binding

Lombardi Bar allows you to gaze at Lake Wakatipu and The Remarkables Mountain Range whilst enjoying a refreshing drink. Great for Après ski or after a day's jet boating. They also make a mean cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 100

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Hotel St Moritz Queenstown - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,646 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,406 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasurable, overall good experience

Customer review rating 4.5/5

Lynn M. Couples - 04/12/2019 Confirmed reviews ALL

Very nice hotel, well appointed rooms, quiet and clean. Restaurant was very good.

Dear Lynn, thanks for your review! I'm delighted you had a nice stay with us, enjoyed the comfort of the rooms, and Lombardi Restaurant. I look forward to sharing your praises with the team and hope we have the pleasure of welcoming you back again soon. Kind regards, Suzannah Toomey Quality Support

Not what I expected

Customer review rating 4.5/5

Michael Couples - 04/12/2019 Confirmed reviews ALL

Was not welcomed as a loyalty member. Hotel staff not to the customer service standard experienced at other AccorHotels . No water in room. Breakfast service sub standard. Time to take a seat anywhere in restaurant, had to go and find a staff member to ask for cutlery and napkins.

Dear Michael, thanks for your feedback regarding your recent stay with us. It’s disappointing to read that as a loyal Accor member you weren’t given an experience beyond your expectation. Firstly I would like to apologise on behalf of the team that you weren’t welcomed as a loyal member and not given the opportunity to enjoy your welcome drink. In regards to the service standards provided by our team – this is unusual as they are regularly praised for their standard of excellence so I’m sorry this wasn’t the case for you. I'm sorry you missed your bottled water - a service we have replaced with bedside carafes with Queenstown's beautiful drinking water. This initative is part of our bid to reduce waste and this initiative alone has eliminated the disposal of some 30,000 plastic bottles alone. I will note on your profile your preference for bottled water to be in the room for future, as we do still offer it on request. Your breakfast experience is most regrettable though, and we will use your feedback as part of our ongoing training for staff. Michael I trust your onward travels were smooth-sailing and I hope we have an opportunity to welcome you back into the hotel again soon. Kind regards Jo Finnigan General Manager

Perfect

Customer review rating 4.5/5

M &. K. W. Business - 03/12/2019 Confirmed reviews ALL

Excellent service in all departments

Dear M & K W., thanks for your review and top rating! I'm delighted you had a perfect stay with us, enjoying the superior services provided by the team - whom I look forward to sharing your feedback with. I hope we have the pleasure of welcoming you into the hotel again soon. Kind regards Suzannah Toomey Quality Support

Quality Plus

Customer review rating 4.5/5

Cathy Couples - 03/12/2019 Confirmed reviews ALL

From the moment we arrived we could see this was a well run establishment! Everything was organised from check in to check out! Nothing was too much trouble! Beautifully appointed rooms Lovely staff ! Bar and restaurant was a lovely space too!

Dear Cathy, wow thanks for your awesome feedback and top rating! I'm delighted you had a nice stay enjoying the seamless check in and check out experience, the comfort of the rooms and Lombardi restaurant. I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

Brief stay with good friends

Customer review rating 4.5/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

Room and facilities were great. We did not use the television as we had been out most of the time. If we did, having Netflix/ streaming/ casting function on the TV would be useful. We loved the Molton Brown toiletries. We rang housekeeping a few times - for hair straighteners, milk and comb. Consider putting a small instruction notice on how to use the coffee machine. The manual was in the drawer but we end up ringing for help instead. We liked the spa pool a lot, no one else were there.

Good morning, thanks for your feedback regarding your most recent stay with us. I'm thrilled to read you loved the room and facilities on offer, the Molton Brown amenities and the hot tubs. I will pass on your feedback to the team. We hope to have the pleasure of welcoming you back again soon. Kind regards, Suzannah Toomey Quality Support

Very good service

Customer review rating 4.5/5

S. H. Couples - 03/12/2019 Confirmed reviews ALL

Staff were friendly Beautiful hotel

Dear S. H., thanks for your wonderful feedback regarding your most recent stay with us. I'm delighted you had a nice stay enjoying the highly attentive & genuine services provided by the team. I hope we have the pleasure of welcoming you back again soon. Kind regards, Suzannah Toomey Quality Support

Great service

Customer review rating 4.5/5

Amanda M. Couples - 03/12/2019 Confirmed reviews ALL

We had a fabulous stay right from the start staff were very helpful and professional

Dear Amanda, thanks for your feedback! I'm delighted you had a fabulous stay with us in particular enjoying the highly attentive & genuine services provided by the team. I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

Ideal location, beautiful views, friendly & helpful staff.

Customer review rating 4.5/5

Catherine Families - 02/12/2019 Confirmed reviews ALL

Daniel the concierge was so helpful and our waitress was so kind and patient. Lovely experience!

Dear Catherine, wow thanks for your wonderful review and top rating. I'm delighted you had a nice stay, enjoyed the in-town serene location and the beautiful lake & mountain views. I am glad you experienced our teams friendly yet professional services and I look forward to sharing your praises with the team in particular Daniel. I hope we have the pleasure of welcoming you back again soon. Kind regards, Suzannah Toomey Quality Support

Nice basic stay

Customer review rating 4.5/5

Jo C. Solo - 02/12/2019 Confirmed reviews ALL

Room was very big and nice and staff were friendly. . Receptionist forgot anyting about my Accor membership and had to ask about this the next day. Interior of hotel getting a bit tired including the clunky lifts. Gym was very hot with no air conditioning with minimal equipment.

Dear Jo, thanks for your review and rating. It's nice to read you enjoyed the big room and the superior services provided by our team. I'm sorry about the confusion with your Accor membership and I will pass on this feedback to the team. I can assure you we have a scheduled elevator refurbishment next year to allow for bigger, quieter and faster lifts ! I will share your comments with the team and hope we have the pleasure of welcoming you back again soon. Kind regards, Suzannah Toomey Quality Support

Underwhelming stay

Customer review rating 4.5/5

Rachel Families - 02/12/2019 Confirmed reviews ALL

We stayed in a Lake view King room and whilst the view was nice & the room was a good size, the rest of our stay was underwhelming to say the least. When paying the amount we did, I expected better service & facilities than we experienced. Our room was stuffy even with the window open the full 5cm it was able to be opened. The bathroom smelt of damp. The toilet was not soft close (& clearly neither were others as we heard them banging shut throughout our stay). The staff watched us lifting our pram up/down stairs without offering assistance & it wasn’t until I enquired about an alternative entry that we were told about another door.

Dear Rachel, Thanks for your feedback regarding your recent stay. It’s disappointing to read that you had an underwhelming stay with us. Firstly I’m pleased you liked your spacious Lake View room and hoping you got some time to relax and soak in the stunning scenery. I have passed on your comments about the bathroom smelling damp and I also am sorry that the noise coming from the toilet lids shutting marred your stay. I can assure you this is not the usual behavior from our team and our team strive to ensure they assist in all ways possible – so I’m sorry that we didn’t offer to help or show you alternative entry for you with the pram. Rachel, I trust your onward travels were smooth sailing and I do hope we have an opportunity to welcome you back into the hotel again for a true Hotel St Moritz experience. Warm regards, Marina Silva Operations Manager.

Relaxing

Customer review rating 4.5/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Very relaxing,enjoying the comfort and wonderful view with pleasant friendly staff.

Good morning, thanks for your review! I'm thrilled you had a relaxing stay with us, enjoying the comfort of your room and wonderful lake & mountain views. I look forward to sharing your praises with the team and am pleased they provided their superior services to you. I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support
Customer review rating 4.5/5

Danielle Friends - 02/12/2019 Confirmed reviews ALL

We only had 1 night but staff were friendly and efficient. Room was clean and of a generous size & there were nice Molten Brown toiletries in the bathroom. The hotel also stored our bags for us for 3 days while we walked the Routeburn track. Great stay!

Dear Danielle, thanks for your review! I'm delighted you had a nice stay with us, enjoyed the highly attentive & genuine services provided by the team. It's a pleasure you loved the Molton Brown amenities. I look forward to sharing your comments with the team and hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

Very good, enjoyed our stay, great service

Customer review rating 4.5/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Great first trip away without kids.

Good afternoon, thanks for your feedback regarding your most recent stay. I'm thrilled you had a wonderful stay with us on your first trip child-free! It's a pleasure to read our staff provided their superior services to you. I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

Very comfortable and staff were obliging

Customer review rating 4.5/5

John Couples - 02/12/2019 Confirmed reviews ALL

Great

Dear John, thanks for your review! I'm delighted you had a nice stay with us enjoyed the comfort of the room and the highly attentive & genuine services provided by the team. I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

Relaxing

Customer review rating 4.5/5

David Solo - 02/12/2019 Confirmed reviews ALL

Pleasant staff. Good breakfast selection Nice room.

Dear David, thanks so much for your feedback regarding your most recent stay with us. I'm thrilled you had a relaxing stay with us, enjoyed the breakfast from Lombardi and the comfort of the room. I look forward to sharing your praises and we hope to have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

AMAZING

Customer review rating 4.5/5

Poppy Families - 01/12/2019 Confirmed reviews ALL

the little extras make up for the stay ❤️

Dear Poppy, thanks for your review and top rating! I'm delighted you had an amazing stay with us and look forward to sharing this with our team. I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

A very restful and comfortable experience after several days of travelling

Customer review rating 4.5/5

Bruce Couples - 29/11/2019 Confirmed reviews ALL

Valet parking was good and friendly although a little expensive. Room was excellent with quiet and peaceful garden nearby. Restaurant was very good the food and service were excellent.

Dear Bruce, thanks for your review! I'm delighted you had a nice stay with us, enjoyed the comfort of your room and food from Lombardi. I look forward to sharing your wonderful feedback with the team and I hope we have the pleasure of welcoming you back into the hotel again. Kind regards, Suzannah Toomey Quality Support

Great location

Customer review rating 4.5/5

Sarah Couples - 29/11/2019 Confirmed reviews ALL

Perfect location close enough to walk into town and to a number of attractions. Car parking was a seamless experience, though possibly a little too expensive. Wine list in Lombardi is great and showcases a lot of local producers.

Dear Sarah, thanks for your review! I'm delighted you had a nice stay with us, enjoyed the in-town serene location, variety of options in Lombardi and the seamless valet parking experience. I can assure you that the parking charge is in line with our competitors and alternatively there is roadside parking outside of the hotel. I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

Lovely hotel

Customer review rating 4.5/5

Dermot M. Couples - 29/11/2019 Confirmed reviews ALL

The hotel was lovely, the location also. The staff were excellent

Dear Dermot, thanks for your review! I'm delighted to read you had a nice stay with us, enjoyed the in-town serene location and the highly attentive & genuine services provided by the team I hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support

Lovely hotel. Rooms very well appointed and comfortable.

Customer review rating 4.5/5

Anonymous Friends - 29/11/2019 Confirmed reviews ALL

Rooms were lovely, very comfortable, clean and well appointed. Breakfast was yummy and views fantastic.

Good morning, thanks for your review! I'm delighted you had a nice stay with us, enjoyed the comfort of the room and breakfast food from Lombardi. It's great you also got to soak in the beautiful scenery from the restaurant. I look forward to sharing your praises with the team and hope we have the pleasure of welcoming you back into the hotel again soon. Kind regards, Suzannah Toomey Quality Support
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