Hotel St Moritz Queenstown - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,862 reviews

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10-18 Brunswick Street, PO Box 1116, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

Our accommodation(s)

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Hotel location

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick Street, PO Box 1116
9300 QUEENSTOWN
New Zealand

GPS:-45.033963, 168.654742

Telephone
Fax +64 3 442 4667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,862 reviews

Customer review rating 5.0/5

Jeremy L. Couples - Confirmed reviews ALL

Lovely hotel, great location, extensive and comfortable room with great view over the lake, great food

Dear Jeremy, Thank you so much for your wonderful review of Hotel St. Moritz! We’re delighted to hear that you enjoyed your stay, especially the beautiful lake views, our comfortable and spacious rooms, and the food. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Thank you! Denise Guevara Front Office Supervisor

Customer review rating 5.0/5

Elizabeth M. Couples - Confirmed reviews ALL

Excellent

Dear Elizabeth, Thank you for the amazing rating! We are delighted to see that you enjoyed our location and your stay. We look forward to welcoming you back for your next visit! Warm regards, Hippy Yeh Guest Experience Executive

Customer review rating 3.0/5

Myra V. Couples - Confirmed reviews ALL

Lovely hotel in a good location, however it was absolute chaos at breakfast. Every morning we had to wait for a table and the buffet was not replenished quickly enough. The staff did their best but there was not enough staff. Not the service we expected from a hotel of this standard.

Thank you for taking the time to share your feedback with us. I completely understand that any wait for a table at breakfast can be frustrating especially when you’re hoping for a calm start to the day. Being quite a small establishment, during peak times it can certainly become challenging. Our team works as quickly as possible to seat guests efficiently and keep the buffet well stocked. Although our replenishment normally runs smoothly, the busiest periods can challenge the flow, and I’m sorry that on this occasion we fell short of the seamless experience you expected. I’m pleased to hear that you felt our staff did their best, and we truly appreciate your patience during those busy mornings. Your feedback helps us continue to refine our breakfast operation so we can better manage peak demand while delivering the high standard of service we aim for. We hope to have the opportunity to welcome you back for a much smoother stay. Regards Katy Meadows - Restaurant and Bar Manager

Customer review rating 2.0/5

Kirk F. Friends - Confirmed reviews ALL

Front desk service poor, no milk in room, asked for milk was advised someone would bring it no one did. For 5 star hotel shouldn't require 2 trips to reception to make a tea or coffee in your room. No recognition of Accor status.

Dear Kirk, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the shortcomings you experienced with our front desk service and the inconvenience caused regarding the milk delivery. You are absolutely right that you should not have needed to make two trips to reception simply to enjoy a tea or coffee in your room. This is not the standard we aim to deliver, particularly in a five star environment. I would also like to acknowledge your comments regarding recognition of your Accor status. We did provide a room upgrade in line with your Gold benefits, and I am pleased we were able to accommodate this during what has been an exceptionally busy period. That said, recognition is about more than the room allocation, and it is clear we did not make you feel appropriately valued. For that, I apologise. The team member you interacted with is brand new to the Front Office team and is currently undergoing training and coaching. While this provides context, it is not an excuse for the lapse in follow through. We are reinforcing service standards with them to ensure requests are actioned promptly and ownership is taken from start to finish. Thank you again for your constructive feedback. It allows us to address gaps in training and ensure we deliver the level of service our guests expect and deserve. I do hope we have the opportunity to welcome you back and provide a far more seamless experience. Warm Regards, Claire Simpson Rooms Division Manager

Customer review rating 3.5/5

Des C. Business - Confirmed reviews ALL

Overall good. Helpful staff good restaurant but would be more comfortable with air conditioning

Dear Des, Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and Lombardi Restaurant. We appreciate your feedback and hope to see you again very soon. Sincerely, Beth March Front Office Manager

Other web-users rate our hotel

  • 671 reviews 8.8/10 Location
  • 1,225 reviews 8.1/10 Room
  • 1,170 reviews 8.9/10 Service
  • 35 reviews 2.6/10 WiFi
  • 314 reviews 5.9/10 Amenities
  • 272 reviews 8.5/10 Breakfast
  • 207 reviews 7.9/10 Cleanliness
  • 161 reviews 4.4/10 Value

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