Hotel St Moritz Queenstown - MGallery

Really disappointing and a serious decline since my last visit. This was noticed on arrival and first breakfast, continued when the restaurant was closed to guests on the same night as most other reasonable restaurants in Queenstown and the “Concierge” recommending other options for the evening that were closed also. This continued for the rest of the visit, to the point we visited other hotels nearby to switch.

I’ve stayed here numerous times on our visits to Queenstown Obviously suffering a little from covid staff numbers however front office staff always trying

Stayed 2 years ago and the quality experience remained the same this time round as well. Little inconvenience with the lift upgrade but the hotel did amazing job ensuring clients were well aware of this and alternative options. Great staff from front desk, front of house and cleaning staff. They are your real assets given they have to deal with a wide range of customers and somewhat high expectations that some of them have!. Awesome customer service and friendly attitudes made the stay even better. Great rooms, comfy beds and great bathrooms, keep up the standards and you cant go wrong. Had the breakfast option as well again this time round. Great selection of items and made a great start to each day. Amazing restaurant views and the best cozy lounge area I have seen of any hotel I have stayed at. Highly, highly recommend the St Moritz. I will be back again and again. Loved it!!

The food beverage supervisor was not that friendly when I need a dining table for one. She said I can only sit at the bar as the restaurant was fully booked. She just pointed I can only sit at the bar. Thankfully the barman Oscar has been very accomodating and offered me a table near the bar area where most of them were empty.

Frustrating. For such a well positioned hotel that we’ve stayed in before, we were so disappointed that we will not stay here again. There were no dining options - a terrible, limited room service menu and the staff couldn’t even accommodate us in the in house restaraunt. Our room was disappointing, with wet carpet in one corner. What a shame. The hotel could have informed us of the lack of dining availability ahead of our stay so that we could have secured other options. Eating crappy Uber eats meals on holiday is not what we look for.