Hotel St Moritz Queenstown - MGallery 5 stars

Recognising our stay coincided with thec ovid 19 disruption, I would share the following. Room and ambience very comfortable and agreeable. Restaurant dinner service very good. Breakfast service confusing, on the Sunday we enjoyed the buffet, on the Monday it was alacarte only the pricing for simple breakfast for 2 people nearly 100$, for breakfast? The service was slow and incomplete, this was nothing to do with personality the youngster were pleasant and polite, the service was slow, disjointed and not really in keeping with the meal. Coffe took ages to arrive, but not arrived before the fruit juice which had been forgotten, the toast arrived without utter or preserve? Maybe it's a culture thing but there is an expectation that toast for breakfast would normally come as a matter of course with butter and preserve.

The hotel is very well situated, just off and above Queenstown centre which is still within easy reach on foot. We received a very warm and friendly welcome, at the door and from the front desk. Attentive and helpful, particularly appreciated in Coronavirus days! The room was lovely, with spectacular views of the lake, and very comfortable. The fireplace in the entrance added a pleasant touch. A comfortable lounge, to sit out the rain showers and to have an evening drink, would have added a final touch!

Stayed here for our honeymoon and was made to feel so welcome. The rooms are amazing and the staff so friendly. It was difficult times with the COVID19 issues and many of the staff wouldn’t know whether they had employment or not into the future but they were still so professional. Thank you

Location and view were amazing. A majority of the staff were nice, a couple were dismissive but after hearing some people were getting laid off due to Coronavirus, I could understand maybe that was why. The jacuzzi garden was awesome and great to watch the stars at night. Rooms were nicely appointed and clean. I just wished the window facing the view was larger as it was pretty small and there weren't any wall outlets or USB outlets next to the bed. Otherwise the hotel was nice and I would recommend it for couples or small families enjoying Queenstown.

Wonderful friendly receptionist/ concierge/ kind and helpful -

very understanding and excellent customer service

Enjoyed our two nights at the St. Moritz. We were upgraded to a suite with a balcony with a hot tub. Wonderful views and incredible accommodations. Thank you

Being a Accor Plus Advantage member I was fairly disappointed getting the room we got. I tried to justify it by saying we weren’t spending any time in the room but out and about doing stuff and only needing the room for a nights rest. Overall the Hotel was beautiful but we stayed at the Novotel AKL on the way back and they put us up in a real nice Accor Plus Members ONLY floor and it felt so special.

2 short stays. Rooms good, staff helpful.valet parking efficient but a bit expensive.

Stayed one night. Had a nice welcome and help to our room. We had prepaid breakfast included with our stay. Our plans had a last minute change and I told them we needed to leave early before the 6:00am breakfast. The reception said they box breakfast all the time for people that have tours and misc.. she later called our room and confirmed that there would be a boxed breakfasts at reception when we check out in the morning. We were thrilled. Otherwise we needed to make other plans, but now didn’t need too. Unfortunately, when we went to check out, no boxed breakfast. I was assured I would get a call or email to take care of on our prepaid breakfast. I have emailed and got an automated response. I have yet to get a response that answers my email.

The view from our room of the lake and mountains was very special. The room itself was spacious and very well appointed. Top quality breakfast and very helpful, friendly and capable staff.

Parking was very expensive.

This hotel was by far the best hotel I have ever stayed in. It beat the Palazzo and any sofitel we have ever stayed in.

Thank you for all the back up as my USA guests prepared to fly home due corovirus. Thanks to Tegan and staff for organising the gluten- free chocolate cake for 2 x birthdays.

Our second stay at your wonderful hotel. We loved every minute. Staff are so friendly. It is always a pleasure to stay