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Hotel St Moritz Queenstown - MGallery 5 stars

Customer review rating 4.5/5 7,310 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Hotel St Moritz Queenstown - MGallery
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+ 22 Services
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Hotel extras

  • Certified ALLSAFE

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, sauna, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Skiing
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Hotel St Moritz Queenstown - MGallery

10-18 Brunswick Street
PO Box 1116
PO Box 1116
9300
queenstown
new zealand

Tel: +6434424990

Fax: (+64)3/4424667

Check-in from 14h00

Check out up to 11h00

  • BRUNSWICK STREET :  QUEENSTOWN OConnells Mall

  • By plane

    QUEENSTOWN FRANKTON At 8km / 5 miles

  • By car

    CROMWELL EXIT HIGHWAY 8 At 30km / 18.75 miles

GPS :-45.033963, 168.654742

Our accommodation(s)

Recently refreshed (including new bathrooms), you'll find the décor unmistakably alpine, relaxingly residential & oh so cocooning. All exquisitely stylish rooms feature the iconic Sofitel MyBed, aromatic Molton Brown toiletries & the latest Smart TVs.

ST MORITZ GUEST ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST MORITZ GUEST ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

ST MORITZ GUEST ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST MORITZ GUEST ROOM, 1 King Size Bed, Lake View with Balcony

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

LOMBARDI RESTAURANT

Type of cuisine: International

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOMBARDI BAR

Non contractual photo

Lombardi Bar allows you to gaze at Lake Wakatipu and The Remarkables Mountain Range whilst enjoying a refreshing drink. Great for Après ski or after a day's jet boating. They also make a mean cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 100 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Hotel St Moritz Queenstown - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,310 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,484 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Total comfort

Customer review rating 4.5/5

Maria -. N. Z. Solo - 14/09/2020 Confirmed reviews ALL

Very comfortable bed and large suite which was very luxurious. I loved that bedroom in my suite was separate from the lounge area and it was pitch black in there so I was not woken by morning light. Decor is dated looking but room very clean & tidy & staff helpful.

Great stay and great location

Customer review rating 4.5/5

Ronelle A. Families - 14/09/2020 Confirmed reviews ALL

Beautiful view and spacious room and warm friendly staff and was impressed with the environmentally-conscious aspect of limited plastic

Complete Luxury

Customer review rating 4.5/5

Lucy Business - 14/09/2020 Confirmed reviews ALL

Great location and completely luxurious stay. Our group was greeted by the GM, all requests were quickly actioned and the rooms were gorgeous.

Beautiful rooms

Customer review rating 4.5/5

Christopher Couples - 14/09/2020 Confirmed reviews ALL

Great location, fantastic room and very helpful staff. Disappointing the restaurant was not open however.

Enjoyable break

Customer review rating 4.5/5

Shane Couples - 13/09/2020 Confirmed reviews ALL

Queenstown with its fresh mountain air is always great to visit. Enjoyed our stay at St Moritz with friendly helpful staff, spacious, clean rooms. Dining experience was good except a little more choice with the breakfast plate " continental breakfast " would have been preferred. However we are in unusual times!! Close enough to the town to walk with a good up hill trek on return. An aide to aerobic fitness!! Car parking expensive especially as there is no choice of street parking given the surrounding road works. Overall thank you St Moritz staff.

Beautiful hotel

Customer review rating 4.5/5

Anonymous Couples - 13/09/2020 Confirmed reviews ALL

It was a nice hotel to stay in but there were a few improvements: the plugs in the room did not allow connectors to fully go into the wall which meant our phones were often not charging over night; no one explained how the internet worked at check in and I could not find instructions in the room so I had to call for instructions; there should be an ability to stream music from your phone through the TV but that didn't seem to be available. Otherwise the staff were helpful and nice and we really enjoyed our stage.

Well located

Customer review rating 4.5/5

Sam Families - 12/09/2020 Confirmed reviews ALL

Good time - obviously short staffed due to Covid

Dear Sam, My sincere thanks for taking the time to complete our post stay survey. I'm glad to see you enjoyed your stay despite our slight challenge with manning occasionally (thanks to COVID as you point out). See you again we hope Sam! Sincerely, Jo Finnigan General Manager
Customer review rating 4.5/5

Suzie F. T. W. Couples - 12/09/2020 Confirmed reviews ALL

Rooms were great, clean and tidy. Location is fantastic. Our breakfast daily was included with our room price we stayed for 4 nights and ate breakfast on 2 morning as it was underwhelming and very average. Staff where very friendly and accommodating. Overall a great place to stay.

Overall good stay

Customer review rating 4.5/5

Alma Couples - 12/09/2020 Confirmed reviews ALL

Great location, comfortable bed and bedding and the main breakfast Disk is gourmet. Minor downsides that are overridden by the positives: Luggage promised to be delivered to room and wasn’t, have to go collect ourselves from reception The continental sharing plate is a bit ridiculous, one mouthful of cereal, one small yoghurt, one croissant and one pastry to be shared between 2 people. How do they expect people to share? One bite each? The breakfast main was really good, so the so called shared platter isn’t really necessary, it became a bit of a joke and spoilt the main.

Dear Alma Thank you so much for completing our post stay survey and for your comments, particularly around breakfast. You'll be pleased to know that we've eliminated the continental sharing plate - instead offering a small continental a la carte along with the hot selection, as we too didn't think it was working. One of our ambitions is to reduce food waste, and so we believe our latest adaptation will not only deliver quality, but also reduce waste. I hope we have an opportunity to welcome you back again soon Alma. Sincerely, Jo Finnigan General Manager

Suprised us!

Customer review rating 4.5/5

Gary M. Couples - 12/09/2020 Confirmed reviews ALL

This was a better experience than we had even hoped for, but we have enjoyed M Gallery Hotels around the world but never used one in NZ (home) before. Commend the staff for their versatility - at this difficult time they all seemed to be pitching in doing various jobs to make it all run smoothly.

Dear Gary, Aren't you lovely!! Thank you so much for your positive comments and for understanding our versatility during these challenging times. MGallery is a delightful brand we think, and so I'm glad we lived up to the high standards set by our colleagues offshore. Sincerely, Jo Finnigan General Manager

Well located & Great Hospitality

Customer review rating 4.5/5

Cathleen B. Couples - 12/09/2020 Confirmed reviews ALL

Perfect stay, close walk to town. Comfy beds and nice rooms. Friendly staff and yummy breakfasts with changing menus. I would totally recommend. Thanks for a nice breakaway.

Dear Cathleen, Thank you for your very favourable review, your positive comments are greatly appreciated and I'll be sure to share with my hard working team. We'd love to see you again next time Queenstown's on your itinerary! Sincerely, Jo Finnigan General Manager

Excellent

Customer review rating 4.5/5

Ahmed A. A. Couples - 11/09/2020 Confirmed reviews ALL

Very helpful staff Comfortable room Superb location

Dear Dahlia, My sincere thanks for taking the time to complete our post stay survey - it's wonderful to see how much you enjoyed our location, our team and of course your room. I hope we have the opportunity to welcome you back again soon. Sincerely, Jo Finnigan General Manager

A welcoming and comfortable hotel

Customer review rating 4.5/5

Maureen K. Couples - 11/09/2020 Confirmed reviews ALL

We very much enjoyed our stay and would highly rate this hotel.

Dear Maureen, I sincerely appreciate your comments and rating following your recent stay with us - including how much you enjoyed your dining experience. We'd love to see you again next time you're in Queenstown. Sincerely, Jo Finnigan General Manager

Average

Customer review rating 4.5/5

Anonymous Couples - 09/09/2020 Confirmed reviews ALL

Everything was fine but the small touches were missing. Room wasn’t made up in the day, air con so loud we couldn’t have it on, food was pretty terrible, hot tubs were scungy. Overall the sense of care was missing - I’m sure the service is fine for the average international tourist. Appreciate it’s not totally expensive / 5 star but for just a little bit of effort it could be SO much nicer.

Dear Melinda, I'm so sorry to read your post stay survey today, we clearly left you with a very poor impression despite endeavoring to work with you whilst you were here to have you comfortable, and enjoying Queenstown. Your observed lack of care and special touches I can assure you are far from our daily efforts on our guests' behalf - perhaps instead our failings should be attributed to a pandemic-driven shortfall in staff. I'm only sorry that you didn't experience our usual high standard. Regarding our hot tubs - for your reassurance and readers of your review, our hot tubs are emptied and scrubbed every other day, chemicals balanced daily and filtration undertaken every 20 minutes. Because they are available for all guests to use, I'm thinking you may have arrived to use them just prior to their filtration cycle. Sincerely, Jo Finnigan General Manager

Everything go

Customer review rating 4.5/5

Angela Couples - 08/09/2020 Confirmed reviews ALL

Our stay was within the first week after lockdown 2.0 and obviously there were restrictions on dining and separation from people from outside of your bubble. The hotel dealt with these very well and let us know what options were available. When our room wasn't available for a late checkout the Guest manager offered an alternative which was great and meet our needs.

Dear Angela H., I'm so glad you enjoyed your stay with us, and that you felt safe and secure whilst in house with us. Your business means a great deal to us, and we hope to welcome you again soon. Sincerely, Jo Finnigan General Manager

Great View!

Customer review rating 4.5/5

Neville B. Couples - 08/09/2020 Confirmed reviews ALL

Stayed for 4 nights. A great location with a fantastic view (lake view room). Restaurant was good with attentive staff. Special note for Daniel the Concierge for helping book a fantastic helicopter flight!

Dear Neville I'm so thrilled you enjoyed your recent visit to Queenstown! Your view, our location, our restaurant ... and your heli experience. We are so fortunate to be in such a picturesque part of the world. We hope to welcome you back again soon. Sincerely, Jo Finnigan General Manager

Beautiful hotel, lovely staff

Customer review rating 4.5/5

A W. Families - 08/09/2020 Confirmed reviews ALL

We had a lovely stay at the St Moritz, with our 1 year old. The staff were very accomodating and welcoming. The room (Lake View Suite) was beautiful, spacious and clean. Covid19 restrictions meant the breakfast service was limited (no buffet) but the a la carte options were extensive, as was the dinner/room service menu. We will definitely stay again!

Dear Alana , I'm so glad to read how much you enjoyed your stay with us recently, and for your generous comments regarding your room and your experience of our fabulous restaurant Lombardi. We very much look forward to welcoming you back when you're next in Queenstown. Sincerely, Jo Finnigan General Manager

Well located.

Customer review rating 4.5/5

Leonard L. Couples - 08/09/2020 Confirmed reviews ALL

Accor hotel always is my first choice so we decided to stay at this hotel. It is well located and the room was great. Very comfortable. However we are very disappointed with the breakfast experience at the restaurant. It wasn't up to the Accor standard. We got the restaurant been waiting for a very long time before and after we were seated. The food was average and 4 of us ordered the same breakfast but when they look different when they been served. The portions on each plate are quite different and the environment wasn't relaxing as we felt the staffs wasn't trained or perhaps understaff. We ended up decided to have breakfast elsewhere in town for the next few days.

Dear Leonard, My sincere thanks for completing our post stay survey, albeit I'm disappointed your breakfast experience let us down this time. Let me assure you that we have been working hard to resource and improve breakfast quality under COVID L2 conditions. I'm personally overseeing breakfast each morning currently and in conjunction with our tremendous Executive Chef, we can see daily improvements and sure-footedness in our team. We hope to welcome you back again soon, and to have you enjoy a magnificent breakfast experience. Sincerely, Jo Finnigan General Manager

Comfortable clean accommodation

Customer review rating 4.5/5

Sue Couples - 06/09/2020 Confirmed reviews ALL

2 night stay in Alpine 1 bedroom suite. Very warm, roomy and comfortable bed. Well appointed, relaxing atmosphere and friendly staff

Dear Sue, Thank you for completing our post stay survey and for your generous comments regarding your room, your bed, and above all our staff. We all look forward to welcoming you back one day soon. Sincerely, Jo Finnigan General Manager

Relaxing and close to everything

Customer review rating 4.5/5

Ray T. Solo - 31/08/2020 Confirmed reviews ALL

The rooms are modern, clean and relaxing. The hotel is situated close to town but at the same time very quite.

Dear Ray My sincere thanks for completing our survey after your brief stay with us this weekend. I'm thrilled you found the hotel relaxing, and well located. I do hope we have the opportunity to welcome you back to Queenstown again in the not too distant future. Sincerely, Jo Finnigan General Manager

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