Hotel St Moritz Queenstown - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 2,073 reviews

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Hotel St Moritz Queenstown - MGallery Collection - Image 1
Hotel St Moritz Queenstown - MGallery Collection - Image 2
Hotel St Moritz Queenstown - MGallery Collection - Image 3
Hotel St Moritz Queenstown - MGallery Collection - Image 4
10-18 Brunswick Street, PO Box 1116, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Guest Room, Garden View

Photo out of - Guest Room, Garden View

36m2 / 387 sq.ft. Sumptuously appointed and spacious, this room overlooks the hotels garden and features a 42" LCD TV, armchair, writing desk, ensuite bathroom with large glass walk in shower, and exquisite amenities. Twin bed on request.

  • Views:

    Garden View

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 36 m² / 387 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
See availabilities

36m2 / 387 sq.ft. Sumptuously appointed and spacious, with breathtaking lake views. The room features a 42" LCD TV, armchair, writing desk, ensuite bathroom with large glass walk in shower, and exquisite amenities. Twin bed on request.

  • Views:

    Lake View or Mountain view

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

36m2 / 387 sq.ft. Sumptuously appointed and spacious, with breathtaking lake views with balcony. The room features a 42" LCD TV, armchair, writing desk, ensuite bathroom with large glass walk in shower, and exquisite amenities. Twin bed on request

  • Views:

    Lake View or Mountain view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Special Access

Photo out of - Alpine Suite, Special Access

54m2 / 581 sq.ft. This residence overlooks the street/driveway and features a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). Exquisite amenities, microwave, Nespresso machine. Day-bed for extra person (charged)

Max. number of persons
3
Area
From 54 m² / 581 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Garden View

Photo out of - Alpine Suite, Garden View

54m2 / 581 sq.ft. This residence overlooks the hotels garden, features a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). exquisite amenities, 42" TV's, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Garden View

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Lake View

Photo out of - Alpine Suite, Lake View

54m2 / 581 sq.ft. This residence with lake views, features a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). exquisite amenities, 42" TV's, minibar, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Bay view or Mountain view

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Alpine Suite, Lake View Balcony

Photo out of - Alpine Suite, Lake View Balcony

54m2 / 581 sq.ft. This residence with Juliette balcony offers a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). Exquisite amenities, 42" TV's, minibar, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Bay view or Mountain view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Two Bedroom Suite, Lake View

Photo out of - Two Bedroom Suite, Lake View

90m2 / 968 sq.ft. This residence offers panoramic lake views, a wet-bar/lounge/dining, master bedroom & ensuite (walk-in shower & sep. bath). Exquisite amenities, 42" TV's, minibar, microwave, Nespresso machine. Day-bed for extra person (charged)

  • Views:

    Bay view or Mountain view or Panorama view

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free access with phone card
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick Street, PO Box 1116
9300 QUEENSTOWN
New Zealand

GPS:-45.033963, 168.654742

Telephone
Fax +64 3 442 4667
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 134 rooms
  • 6 rooms for people with reduced mobility
  • 27 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Italian
  • Japanese
  • Dutch
  • Polish
  • Portuguese
  • Russian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Entertainment

  • Piano

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 3 to 6 years
  • Board games available
  • Children''s TV Channels

Well-being

Fitness Centre

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 25.13 € 50 NZD Per day
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Additional charge

10-18 Brunswick Street, PO Box 1116, 9300 Queenstown, New Zealand

GPS:-45.033963, 168.654742

Parking information

  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 25.13 € 50 NZD Per day
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

LOMBARDI RESTAURANT

Photo out of - LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Cooking style
Regional
Capacity
80
Accessibility
Accessible service
10-18 Brunswick Street, PO Box 1116, 9300 Queenstown, New Zealand
Telephone +64 3 442 4990
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Lombardi Bar allows you to gaze at Lake Wakatipu and The Remarkables Mountain Range whilst enjoying a refreshing drink. A natural meeting place, Lombardi Bar is the ideal spot to join friends or make new ones.

There is a boutique gym onsite at Hotel St Moritz, artfully designed to reflect the surrounding landscape.

Take some time out to relax in our hot tub during your stay at our hotel. Dip your feet in the water and experience true relaxation

Hotel St Moritz possesses an innate sense of style and is renowned for its distinctive and detailed approach to service. There are two private venues available for celebrations, each beautifully decorated, and with panoramic mountain and lake vistas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,073 reviews

Customer review rating 2.0/5

Hon Y. S. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Ruth P. Families - Confirmed reviews ALL

Dear Ruth, Thank you for taking the time to share your feedback. We're so pleased to hear you and your family enjoyed your stay with us. It's lovely to know you enjoyed our location and the views from Lombardi restaurant. We hope you made some wonderful memories together in Queenstown and would love to welcome you all back to Hotel St Moritz again in the future! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Neil B. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Nidhish S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Sarah B. Couples - Confirmed reviews ALL

Dear Sarah, Thank you so much for such a lovely review. We're delighted to hear you had such a wonderful four-night stay with us and enjoyed your Lake View Suite. It's especially lovely to hear that we could help make your husband's birthday a little more special. I'll be sure to pass your kind words on to Francisco, who will be thrilled to know he helped make your stay memorable. We're also glad the late check-out came in handy with your flight delay! Thank you again for choosing Hotel St Moritz. We loved having you stay with us and look forward to welcoming you back to Queenstown again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Ruth P. Families - Confirmed reviews ALL

3 night stay with extended family. Lovely hotel

Dear Ruth, Thank you for taking the time to share your feedback. We're so pleased to hear you and your family enjoyed your stay with us. It's lovely to know you enjoyed our location and the views from Lombardi restaurant. We hope you made some wonderful memories together in Queenstown and would love to welcome you all back to Hotel St Moritz again in the future! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.0/5

Neil B. Couples - Confirmed reviews ALL

There is 2 issues that need addressed. Firstly the pre cooked breakfast was cold every morning. Secondly the wine list is very poor for a 5 star hotel. Most pubs restaurants have a better selection. Staff were very helpful and attentive.

Customer review rating 2.0/5

Nidhish S. Couples - Confirmed reviews ALL

Hi Jo, I have to say the overall experience was quite disappointing, especially considering the hotel’s 5-star positioning and the expectations that come with it. The location was pretty average. While the hotel isn’t too far from the town centre, getting to and from it felt like a hike, quite literally! The steep access made it rather inconvenient and certainly not something we’d look forward to after a long day exploring Queenstown. Front Desk – A Genuine Highlight I do want to give credit where it’s due. Percia, Jamie and Maddie at the front desk were absolutely wonderful. They were warm, welcoming and genuinely helpful throughout our stay. They deserve recognition for their hospitality and professionalism. Bar Service – Where Was the Energy? The service at the bar was very average. We visited at around 5:30 pm, and surprisingly, the entire atmosphere felt dull and lifeless. The staff seemed disengaged, and there was very little warmth or enthusiasm in the service. For a hotel of this calibre, you’d expect a lively, welcoming atmosphere, particularly during early evening drinks. Unfortunately, that was missing. Another rather strange observation was the noticeably different odours across the room corridors. Level 3 smelt like a hot, busy kitchen. Level 5 had a strong massage oil-like smell. Level 6 had yet another distinct, unpleasant odour. It was quite bizarre, and certainly not the fresh, premium environment you’d associate with a luxury hotel. Room Experience – No Air Conditioning in a 5-Star Hotel? This was probably the biggest disappointment of our stay. We requested a change to a lake-view room, which the hotel kindly accommodated. However, at no point were we informed that the room did not have air conditioning. Instead, we were expected to use a Dyson fan. A Dyson fan, in a supposedly 5-star hotel? Quite bizarre! What made the situation worse was how it was handled. When I called at night, a staff member came up to inspect the room and initially appeared to be trying to get the air conditioning working. Only later did they mention that the rooms on Level 5 don’t actually have air conditioning. Surely this is something guests should be told upfront, particularly when moving rooms? It’s not necessarily the absence of air conditioning alone that’s frustrating, but the lack of transparency and the way the situation was handled. This is simply not the standard I’d expect from a hotel positioning itself as a luxury property. Interestingly, our friends were staying at QT Queenstown, and we visited them a few times for drinks. What a difference! The atmosphere, the service, the energy and the overall experience at QT were fantastic. It genuinely felt like a premium hotel experience, and the contrast was hard to ignore. Suffice to say, QT has earned my booking for my next Queenstown visit. Overall, I’d rate Hotel St Moritz as an average 3-star experience, certainly not a 5-star one. While the front desk team deserves genuine appreciation, the overall service, facilities, atmosphere and attention to detail fell well short of expectations. I wouldn’t recommend this hotel, particularly at the price point and level of luxury it claims to offer. P.S. I’m also a former Heartist (Accor employee), so I have a genuine appreciation for the hospitality industry and the standards Accor strives to deliver. Perhaps that’s why this experience was even more disappointing. I know what great hospitality can look and feel like, and unfortunately, this stay didn’t reflect it.

Customer review rating 5.0/5

Sarah B. Couples - Confirmed reviews ALL

We stayed for 4 nights in a lake view suite and loved every minute. The concierge team on site helped arrange a special welcome gift for my husbands birthday and all staff went above and beyond to deliver exceptional service. The offer for a late check out was greatly appreciated when our flight was delayed. The hotel itself is well appointed, great Buffett breakfast, ideally located to walk to the centre of the action. We truly felt at home and we will definitely stay here again.

Dear Sarah, Thank you so much for such a lovely review. We're delighted to hear you had such a wonderful four-night stay with us and enjoyed your Lake View Suite. It's especially lovely to hear that we could help make your husband's birthday a little more special. I'll be sure to pass your kind words on to Francisco, who will be thrilled to know he helped make your stay memorable. We're also glad the late check-out came in handy with your flight delay! Thank you again for choosing Hotel St Moritz. We loved having you stay with us and look forward to welcoming you back to Queenstown again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.5/5

Ian N. Couples - Confirmed reviews ALL

The room was very comfortable, and having the garden room allowed us to enjoy the open seating area. The hotel staff were all very helpful and friendly. The gym was disappointing, small, and very limited equipment. Hotel location was great.

Customer review rating 4.5/5

Charles A. S. B. Families - Confirmed reviews ALL

A wheelchair bound veteran treated with respect a. courtesy.

Dear Charles a. S., Thank you for your lovely feedback. We're so pleased you enjoyed the lake views a. felt welcomed a. well looked after by our team. It means a lot to hear this, a. we hope to welcome you back to Hotel St Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Gregory L. Couples - Confirmed reviews ALL

The staff from the minute we walked in the door were fantastic. The bellman grabbed our luggage and the woman that checked us in (sadly I don’t remember her name) quickly got us our room early. The restaurant was great and the breakfast was fantastic! We enjoyed our large room and great views. Thank you for a wonderful day!

Customer review rating 4.5/5

Martin F. Couples - Confirmed reviews ALL

Very nice hotel, beautiful lobby and bar. Large, spacious, and stylish room. Great location and views. Extra blankets and robes provided. Free late checkout was very much appreciated. Only minor negatives were the shower pressure and the room service coffee.

Customer review rating 5.0/5

Charles R. Couples - Confirmed reviews ALL

Awesome location and awesome hotel

Customer review rating 4.5/5

Jo C. Couples - Confirmed reviews ALL

Spacious room didn't realise no view advised street view but was carpark ramp.Great meal first night in restaurant and next night in bar unfortunately next night in bar not given any service and walked out

Customer review rating 5.0/5

Chris O. Couples - Confirmed reviews ALL

We loved our 7 day stay at St Moritz, short walk to the hub of all you need in town, Hot tub at the end of the day from doing tourist trips was so good. Restaurant was lovely, great food with amazing views and great staff.

Dear Chris, Thank you so much for your lovely feedback! It's so nice to hear how much you enjoyed your 7 days with us. We're glad you made the most of the hot tubs after your days out exploring and enjoyed the food and views at Lombardi. Most of all, it's wonderful to hear our team made you feel so welcome and at home. I'll be sure to share your kind words with the team. We really hope to see you back at St Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Andrew T. Couples - Confirmed reviews ALL

Returned to this hotel after being impressed with the service on a previous visit. Myself and partner very much like this hotel and the staff are so professional and the views are exceptional.

Dear Andrew, Thank you so much for choosing to stay with us again! It's lovely to hear that you and your partner enjoyed another visit and that our team helped make your stay special. We're so pleased you continue to enjoy the hotel, our service and the beautiful views. We'll be sure to pass on your kind comments to TJ from our breakfast team. He'll be delighted to know he made such a positive impression! We look forward to welcoming you both back to Hotel St Moritz again soon. Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 3.5/5

Jay A. Friends - Confirmed reviews ALL

7th floor had to walk up. Stairs to 7th had loose carpet guards. Had to pay for coffee and hot chocolate

Customer review rating 4.5/5

Anizia B. Couples - Confirmed reviews ALL

Surprised with the hotel, it was elegant, well located and with great views

Dear Anizia, Thank you for your lovely feedback! We're so pleased you enjoyed your stay and were pleasantly surprised by the hotel. It's great to hear you liked the atmosphere, our location and the beautiful views. We hope to have the pleasure of welcoming you back to St Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 5.0/5

Treena N. Business - Confirmed reviews ALL

Love the welcoming team at St Moritz, Comfy beds, gorgeous rooms, nothing is too much trouble and their coffee in the mornings is great, love staying here

Dear Treena, Thank you so much for your lovely review! It's always a pleasure having you stay with us, and we're so glad you continue to enjoy coming back to St Moritz. It's wonderful to hear you love the rooms, comfy beds and, of course, our morning coffee! We'll be sure to pass your lovely comments on to Denise and Jamie. They'll be so happy to hear they made your stay that little bit more special. We look forward to welcoming you back again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 3.5/5

Amanda C. Friends - Confirmed reviews ALL

It was a really lovely hotel but there was a noise that sounded like someone was trying to enter my room. I was quite scared as I was a single woman in the room. When further investigated the noise, I approached the door thinking that was where the noise was coming from only to find the clicking noise was coming from either the bar fridge or just behind. The noise would continue. Sporadically through the night which affected my sleep. I was in room 611. I told my friend in the morning who had stayed on the 3rd floor and she said she experienced the same noise. You should look into that because it didn’t make for a pleasant sleep.

Customer review rating 5.0/5

Michael C. Business - Confirmed reviews ALL

need to do something about that hill lol otherwise great place

Customer review rating 5.0/5

Mary D. Couples - Confirmed reviews ALL

From the moment we checked in all was excellent . The Staff made you feel welcome and all were friendly and professional. The room was outstanding the size and views second to none. The Bar and Restaurant was also great .Overall a great stay .

Dear Mary, Thank you for your lovely review! We're delighted to hear you had such a wonderful stay and enjoyed your suite, the views, and your experience at Lombardi. It's especially lovely to hear that Jamie made such a great impression at check in. We'll be sure to pass your kind words on to her. Thank you for choosing to stay with us, and we hope to welcome you back to Hotel St Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Customer review rating 4.5/5

Andrew G. S. Couples - Confirmed reviews ALL

We had a great stay and enjoyed the meal in the restaurant. Unfortunately we couldn’t get into the restaurant on the next night but had room service off the same menu. The staff were all very welcoming and helpful. Nothing was too much trouble. The room was very comfortable and clean.

Dear Andrew, Thank you for your lovely feedback! We're so pleased to hear you had such an enjoyable stay and that you loved your meal at Lombardi. We're sorry we couldn't accommodate you in the restaurant the following evening, but glad you were still able to enjoy the menu through room service. It's wonderful to hear our team made you feel so welcome and well looked after. We'll be sure to share your kind words with everyone. We hope to have the pleasure of welcoming you back to St. Moritz again soon! Warm regards, Alexandra Swain Assistant Front Office Manager

Other web-users rate our hotel

  • 718 reviews 8.8/10 Location
  • 1,279 reviews 8.3/10 Room
  • 1,252 reviews 9/10 Service
  • 31 reviews 3.5/10 WiFi
  • 418 reviews 8.2/10 Food
  • 319 reviews 5.8/10 Amenities
  • 287 reviews 8.4/10 Breakfast
  • 233 reviews 7.8/10 Cleanliness

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