Hotel St Moritz Queenstown - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,932 reviews

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Description

Hotel extras

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

Our accommodation(s)

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Hotel location

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick Street, PO Box 1116
9300 QUEENSTOWN
New Zealand

GPS:-45.033963, 168.654742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,932 reviews

Customer review rating 5.0/5

Raewyn M. Couples - Confirmed reviews ALL

The rooms are fantastic, easy to get to with not so many levels. Bar & restaurant is always a treat, the view is the best in town.

Customer review rating 5.0/5

Khek L. C. Couples - Confirmed reviews ALL

Had a 3 nights stay here at the Garden suite recently. Overall room's condition was good & spacious. Big shout out to the front person Nick for handling our bags and car valet together with housekeeper Tina for keeping our room in top note cleanliness. Both of them are the highlight in making our stay a pleasant one!

Dear Khek, Thank you for sharing your feedback following your recent stay with us. I am delighted to hear that you enjoyed your stay, It is especially wonderful to read your kind recognition of Nick and Tina. Providing genuine and attentive service is something we take great pride in, and I will be sure to share your comments with both of them. I know they will be very pleased to hear they helped make your stay a pleasant one. We truly appreciate you taking the time to acknowledge the team, and we hope to have the pleasure of welcoming you back again in the future. Warm Regards, Claire Simpson Rooms Division Manager

Customer review rating 3.5/5

Liz L. Couples - Confirmed reviews ALL

Every single staff member we interacted with was amazing. Our only complaint was our room. It was on the first floor (101) large and clean. No natural light, which happens but the lighting was incredibly poor. Even with all the lights on it was dark and depressing. Perhaps some higher wattage bulbs?

Kia Ora Liz, Thank you for taking the time to share your feedback following your stay with us. I am delighted to read your kind comments about our team, it is wonderful to know that every staff member you interacted with helped make your experience a positive one. I am sorry to hear that the lighting in your room did not meet your expectations. While some of our first floor rooms can have more limited natural light, your comments regarding the room lighting are appreciated and will be shared with our maintenance team for review. Thank you again for sharing your experience and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Warm Regards, Claire Simpson Rooms Division Manager

Customer review rating 5.0/5

Sharon K. Couples - Confirmed reviews ALL

Breakfast good & varied. Front desk extremely helpful with resolution to personal problem that arose, which had nothing to do with the hotel

Dear Sharon, Thank you for the amazing score. And we are se glad to see our staff were helpful with your personal problem and had made your stay memorable! We look forward welcoming you back on your next visit is beautiful Queenstown. Warm regards, Hippy Yeh Guest Experience Executive

Customer review rating 2.5/5

Esther A. Families - Confirmed reviews ALL

Everything was ok but I think I was charged double the price than the website’s price

Dear Esther, Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed our location and that overall your stay was comfortable. I am sorry to read your concern regarding the room rate. Having reviewed the reservation, we note that the booking was made through a travel agent and the rate charged is consistent with the pricing available for the dates selected at the time of booking. We always recommend contacting the original booking provider directly should there be any questions regarding how the rate was presented at the time of reservation, however we are of course happy to assist wherever possible. Thank you again for sharing your comments and we hope to have the opportunity to welcome you back in the future. Warm Regards, Claire Simpson Rooms Division Manager

Other web-users rate our hotel

  • 674 reviews 8.8/10 Location
  • 1,224 reviews 8.1/10 Room
  • 1,173 reviews 9/10 Service
  • 35 reviews 2.6/10 WiFi
  • 273 reviews 8.6/10 Breakfast
  • 207 reviews 8/10 Cleanliness
  • 161 reviews 4.5/10 Value

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