BreakFree The Point Queenstown

Customer review rating (ALL Rating) 4.3/5 231 reviews

239 Frankton Road, 9300 QUEENSTOWN, New Zealand

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Located 7 km from airport

  • Close to ski fields

  • Close to Point jetty on lake Wakatipu

  • Walking distance to centre of town

ALLSAFE approved hotel

Hotel location

BreakFree The Point Queenstown

239 Frankton Road
9300 QUEENSTOWN
New Zealand

GPS:-45.033865, 168.681717

Telephone +64 3 441 1899

Fax +64 3 441 1898

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Wi-Fi

Our accommodation(s)

BreakFree The Point has great value Queenstown accommodation catering for singles, couples, families and groups. Our self-contained Studio Rooms, 1, 2, 3 and 4 Bedroom Apartments have everything you need for your Queenstown holiday, with spacious and comfortable living areas, laundry and kitchenette or kitchen facilities, Sky TV and in-room internet access. Most apartments have views directly over Lake Wakatipu and the spectacular Remarkables mountain range so you won't want to leave.

Room

Studio Room

  • 2 persons
  • 60 m² / 645 sq ft
  • Bedding 1 x King size beds

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  231 reviews

TripAdvisor Rating  4.0/5  416 reviews

Rundown apartment. It definitely requires a refresh

TripAdvisor rating 1.0/5

Frank K TripAdvisor review

Please remove the ‘luxury apartment’ from the front sign board as it is NOT one. Also, please show the actual condition of the rooms on your website. I should ask you for a full refund or take you to higher authorities for advertising misleading photos of your rooms on your website. This is not even closer to Accor standards. Highlights of no 22 apartment. Old furniture, yellow-coloured wall and ceiling, uncomfortable mattress, and old appliances, however good working condition. Anyone can easily say that the ceilings and walls require new painting as it is evident that it hasn’t had any repainting since it was built. It looks like flywire nets aren’t popular in Queenstown. We opened the balcony for fresh air, inviting mosquitoes/sand flies. I believe that the swollen and itchy skin will go away in a week.

Dear Frank, Thank you for your review on your stay at BreakFree the Point. Sorry to hear this and I was disappointed to read that the room allocated was not up to your expectations. We could have simply changed your room if we were made aware of the problems you were facing in the apartment. However I would like to pass on my sincere apologies for the inconvenience caused. We do acknowledge that there are varying degrees in terms of the standard and fit out of our apartments and this is something we are actively working with our owners on to address as a priority. This is challenging process and one, which will take some time as we attempt to justify to each individual owner why they need to re-invest in their apartments. Most owners are receptive and are investing towards refurbishment work, again however, this is to varying degrees, some are well over and above expectations and others are to reach our minimum standard that we would expect. Thank you again for sharing your experience, and we hope to serve you better in future. Sincerely, Hotel Manager Vinod Azad

Good Location

Customer review rating 3.0/5

Gill W. Friends - Confirmed reviews ALL

4 night stay with friends

Dear Gillean, Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Overall the apartment was fantastic size and I enjoyed sitting on the balcony looking at the views. It was clean, tidy and well presented. Large kitchen and living areas are great. There were a few negatives, the pine furniture needs repairs or replacing as the varnish is badly scratched or completely worn off. Drawers missing knobs Beds are old and mattresses need replacing. Bedrooms all need ceiling fans or AC for those warm nights (AC in the downstairs hall wasn't enough to cool all the Bedrooms) Bad sewerage smell outside of apartment Dimmer switch not working for lounge lighting CD/cassette deck for music, need modernising to Bluetooth Plug broken in ensuite sink

Dear Paul, We very much appreciate your comments regarding your stay at BreakFree The Point Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your valuable suggestions and we will work on those. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Well located

Customer review rating 4.5/5

Thai Couples - Confirmed reviews ALL

Nice views, to drive to the room is a challenge with the slope; Good service; Nice kitchenette; Bathroom sink too small so water easily spilling;

Dear Mr D., We very much appreciate your comments regarding your stay at BreakFree The Point Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Stunning views

Customer review rating 4.5/5

Chelsea Families - Confirmed reviews ALL

Incredible views, nice apartment

Dear Chelsea, We very much appreciate your comments regarding your stay at BreakFree The Point Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

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Other web-users rate our hotel

  • 142 reviews 8.9/10 Location
  • 275 reviews 7.6/10 Room
  • 95 reviews 8.6/10 Service
  • 9 reviews 3.7/10 WiFi
  • 76 reviews 4.8/10 Amenities
  • 69 reviews 5/10 Cleanliness
  • 45 reviews 4/10 Vibe
  • 9 reviews 3.1/10 Food

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