Mantra The Point Queenstown 3 stars

Customer review rating (ALL Rating) 4.5/5 173 reviews

Mantra The Point Queenstown - Image 1
Mantra The Point Queenstown - Image 2
Mantra The Point Queenstown - Image 3
Mantra The Point Queenstown - Image 4
239 Frankton Road, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Take advantage of free secure undercover parking available directly at the hotel

  • Enjoy stunning waterfront views of beautiful Lake Wakatipu & the backdrop of the southern alps

  • Featuring internet access, express check-out, private jetty, tennis courts and tour desk

  • A short 20 minute walk along the lakefront takes you in to the centre of Queenstown

  • Lockers are available for guests to store ski and snowboard gear

Our accommodation(s)

Book this hotel
Room 1

Room

Studio Room

Photo out of - Studio Room

Studio Rooms offer great value self contained accomodation for up to 2 people. There is an ensuite bathroom, microwave, toaster, in room internet access, and Sky TV.

  • Views:

    Lake View

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Lake View
See availabilities

Apartment

2 Bedroom 1 Bathroom Lakeview Suite

Photo out of - 2 Bedroom 1 Bathroom Lakeview Suite

Our 2 Bedroom 1 Bathroom Lakeview Suite has everything you need for a self contained holiday, with a large kitchen to do some home cooking, balcony to soak up the fresh alpine air, or simply relax in the comfortable, spacious living area with Sky TV.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 73 m² / 785 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom 2 Bathroom Lakeview Suite

Photo out of - 2 Bedroom 2 Bathroom Lakeview Suite

The 2 Bedroom 2 Bathroom Lakeview Suites offer great value accommodation, perfect for families and friends. Featuring a private balcony with lake and mountain views, fully equipped kitchen, laundry and separate living and dining area.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 146 m² / 1571 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

3 Bedroom Lakeview Suite

Photo out of - 3 Bedroom Lakeview Suite

Panoramic views of Lake Wakatipu and The Remarkables mountains our 3 Bedroom Lakeview Suite are ideal for larger families or groups. Includes a spacious kitchen, a large living and dining area, 2 bathrooms, laundry facilities and underfloor heating.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
7
Area
From 169 m² / 1819 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x2

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

4 Bedroom Lakeview Suite

Photo out of - 4 Bedroom Lakeview Suite

The 4 Bedroom Lakeview Suite offers exceptional value for up to 8 people with panoramic mountain and lake views. Facilities include 2 queen and 4 single beds, 2 bathrooms, kitchen, lounge area with Sky TV, dining area, laundry and internet access.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
9
Area
From 208 m² / 2238 sq ft

Bedding

Queen size bed(s) x2

Single bed(s) x4

King size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra The Point Queenstown

239 Frankton Road
9300 QUEENSTOWN
New Zealand

GPS:-45.033865, 168.681717

Telephone
Fax +64 3 441 1898
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • 19 rooms
  • One connecting room
  • 19 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Laundry / Valet Services

  • Pressing
  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Baby bed
  • Children''s TV Channels

Sports and leisure

Tennis

  • Nearby

Tennis

  • On site
  • On site
  • Indoor parking
  • Private
  • 23 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  173 reviews

Customer review rating 4.0/5

Richard G. Families - Confirmed reviews ALL

Dear Mr. G. , So nice to hear from and great to see that you and family had a great time with us. Thank you for your great review and we wish to welcome you again in future. Regards, Vinod Azad Hotel Manager

Customer review rating 2.5/5

Alan L. Couples - Confirmed reviews ALL

Dear Alan, Thank you for taking the time to tell us about your experience at Mantra The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 4.0/5

Paul B. Families - Confirmed reviews ALL

Dear Paul, Thank you for your review and sorry that reception was not open during your stay. unfortunately, we have limited hours of reception from 9am to 5pm due to size of the property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad Hotel Manager

Customer review rating 5.0/5

Sanchit D. Families - Confirmed reviews ALL

Dear Sanchit, It was pleasure meeting you and so nice to hear from you. Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 4.5/5

Kendra W. Friends - Confirmed reviews ALL

Dear Kendra, Great to hear from you. Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Dear Mr. G. , So nice to hear from and great to see that you and family had a great time with us. Thank you for your great review and we wish to welcome you again in future. Regards, Vinod Azad Hotel Manager

Customer review rating 2.5/5

Alan L. Couples - Confirmed reviews ALL

The room has a good space. The cleaning in general is ok, but the drain from the shower was full of somebody else hair. Furniture a bit old. The view from the lake is stunning, location also good, close to the downtown. At the end is not a bad hotel but expensive for what it is.

Dear Alan, Thank you for taking the time to tell us about your experience at Mantra The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 4.0/5

Paul B. Families - Confirmed reviews ALL

Would come back again. Didn't like that reception wasn't open during our stay.

Dear Paul, Thank you for your review and sorry that reception was not open during your stay. unfortunately, we have limited hours of reception from 9am to 5pm due to size of the property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad Hotel Manager

Customer review rating 5.0/5

Sanchit D. Families - Confirmed reviews ALL

Exceptional lakefront views and a beautiful location! The view alone made our stay memorable. Highly recommend Mantra The Point for anyone wanting to enjoy stunning lake scenery.

Dear Sanchit, It was pleasure meeting you and so nice to hear from you. Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 4.5/5

Kendra W. Friends - Confirmed reviews ALL

View was absolutely stunning. Great space, very close location to the downtown area. Quick drive or short uber trip. Would stay again.

Dear Kendra, Great to hear from you. Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 3.0/5

Wendy M. Families - Confirmed reviews ALL

We were a large group. A few days before our 3 bed apartment was split into 3 x studio rooms. Rooms were dated and not very clean. Good views of the mountains and lake. Steep hill for cars entering / exiting this property.

Dear Wendy, Thank you for taking the time to tell us about your experience at Mantra The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager Vinod Azad

Customer review rating 4.0/5

Jack M. Families - Confirmed reviews ALL

Spent our first few days in Queenstown here and it was great. Location was perfect and the rooms were great. The aircon remote in the main room didnt work, and you could buy a better tv for $50 at a garage sale these days. Super happy overall with the experience though and I would come back.

Dear Jack, Thank you for your review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. Sorry to hear about the remote and TV issues. We will look at these and rectify. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 4.5/5

Fiona R. Solo - Confirmed reviews ALL

Lovely manager and spacious room with separate comfortable lounge with an outlook over the mountains. Very clean

Dear Fiona, It was great meeting you too. Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 5.0/5

Robert R. Families - Confirmed reviews ALL

Beautiful family town house. Amazing views.

Dear Robert, Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 4.5/5

Cassie M. Families - Confirmed reviews ALL

Great location, can not beat the view

Dear Cassie, Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 2.5/5

Wai T. V. C. Families - Confirmed reviews ALL

As a silver member I stayed in Mantra for more than 10 nights this year - this Mantra apartment in QUEENSTOWN is lower standard as compared to other Mantra I’ve stayed. It’s quite old and needs maintainence. - one of the electric blanket is not functioning - the bedrooms in the lower floor only has small room heaters which are inadequate as compared to a large warm upstairs living/dining room - the rolling bind in the double bed room was damaged and it was “repaired” with a sticky tape without warning - quite unexpected to see as a family of 4 booking a 2 bedroom apartment for 2 nights, was only given 2 “complimentary” coffee capsules and extra capsules need to be bought from reception, and never been able to see anyone at reception (although reception staff reachable via the phone) Have never seen the front desk staff even once - despite I was checking out on a Sunday 10am morning, which was quite unexpected

Dear Mr. C., Thank you for taking the time to tell us about your experience at Mantra The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry that we missed seeing you at reception. We are always around the property working in rooms and are available through reception phone outside the office. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 2.0/5

Caroline P. Couples - Confirmed reviews ALL

Nice view but a bit to far out of town and steep driveway, can walk to town but not fun as in main busy road and takes 30 minutes

Dear, Thank you for taking the time to tell us about your experience at Mantra The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 2.0/5

Janine C. Couples - Confirmed reviews ALL

Well it has a picture perfect view, however our room was not as pictured online, very disappointed. Smelled very musty, when the apartment upstairs flushed toilet or used sink it was like it was all running down the pipes behind our bed, shower glass door not clean lots of calcium build up. So disappointed being a ALL member

Dear Janine, Thank you for your review again and sorry about the experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 4.5/5

Tony H. Families - Confirmed reviews ALL

Had a lot of rooms booked for family and friends for my birthday celebrations. Hotel was very accommodating. Overall, a lovely stay. Although not a good option for elderly as lots of stairs.

Dear Mr. H. , Thank you for your review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I agree due to steps and steep driveway our property is not suitable for elderly people with walking difficulties unfortunately. Sorry for the inconvenience caused due to this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Customer review rating 4.0/5

Carolyn F. Friends - Confirmed reviews ALL

Fantastic location. We were disappointed with the cleanliness of our apartment however.

Dear Carolyn, Thank you for taking the time to tell us about your experience at Mantra The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 3.5/5

David M. Couples - Confirmed reviews ALL

It was a pity the Frankton track was being repaired as that walk looked very nice. The location allowed us to go to some great restaurants and to trip around. It wasn't difficult to walk to town. The room was good and it was good value.

Dear Mr. M., Thank you for your review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the inconvenience caused due to Frankton track being closed which is due to be opened in November this year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Customer review rating 4.0/5

Ken C. Families - Confirmed reviews ALL

Magnificent views. The unit was a bit dated. There were a lot of creaks in the stairs so it was quite noisy going up and down the stairs. The staff were very helpful and friendly

Dear Mr. C., Thank you for your review and glad to hear that you enjoyed views from the apartment. We will look at the issue with stairs you have mentioned and will get it fixed. Thank you for your great review and we wish to welcome you again in future. Regards, Vinod Azad Hotel Manager

Customer review rating 3.5/5

Morgan L. Couples - Confirmed reviews ALL

Great view, comfortable room, however no upgrade as a Platinum member. No welcome beers in the fridge, just soft drink, biscuit.

Hi Mr. Morgan, Thank you for your review and glad to hear that room was comfortable for you. However, I am sorry to say that we do not have food & beverage services or liquor licenses to serve alcohol at the property which restricts us serving beers and due to a small and very busy property upgrade was not available unfortunately. We hope we can offer an upgrade on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad Hotel Manager

Customer review rating 4.0/5

Andrew K. Families - Confirmed reviews ALL

Coins do with a TV in the bedroom, and an updated TV in the lounge as the one there was frustrating to use.

Dear Mr. K., Thank you for your review regarding your stay at Mantra The Point. We will look at your feedback about having a TV in the bedroom. I must say TV in the lounge is updated one which has been replaced less than three years ago. However, will check it for any noticeable issues. Thank you again for sharing your experience, and we hope to serve you better next time. Sincerely, Hotel Manager Vinod Azad

Customer review rating 4.5/5

Liyang H. Couples - Confirmed reviews ALL

Was a pleasent stay, we have everything we needed, minor issue with the water supply but then we were accomodated to an alternative room and it was great!

Dear Mr. H., It was great meeting you. Thank you for your review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Other web-users rate our hotel

  • 270 reviews 8.1/10 Location
  • 514 reviews 7.5/10 Room
  • 168 reviews 8.5/10 Service
  • 14 reviews 6.2/10 WiFi
  • 143 reviews 3.4/10 Cleanliness
  • 133 reviews 4.1/10 Amenities
  • 24 reviews 4.2/10 Food

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