Mantra The Point Queenstown 3 stars

Customer review rating (ALL Rating) 4.4/5 207 reviews

Mantra The Point Queenstown - Image 1
Mantra The Point Queenstown - Image 2
Mantra The Point Queenstown - Image 3
Mantra The Point Queenstown - Image 4
239 Frankton Road, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Take advantage of free secure undercover parking available directly at the hotel

  • Enjoy stunning waterfront views of beautiful Lake Wakatipu & the backdrop of the southern alps

  • Featuring internet access, express check-out, private jetty, tennis courts and tour desk

  • A short 20 minute walk along the lakefront takes you in to the centre of Queenstown

  • Lockers are available for guests to store ski and snowboard gear

Our accommodation(s)

Room

Studio Room

  • 2 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Lake View

Hotel location

Mantra The Point Queenstown

239 Frankton Road
9300 QUEENSTOWN
New Zealand

GPS:-45.033865, 168.681717

Telephone
Fax +64 3 441 1898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  207 reviews

TripAdvisor Rating  3.8/5  448 reviews

Customer review rating 4.5/5

Katy L. Families - Confirmed reviews ALL

The apartment was spacious with amazing views of the lake. The beds were comfortable with great bedding and we had plenty of towels. The apartment lacked some basics such as a coffee maker and would have been improved with a few comforts such as blanket/throw on the cold leather sofa. Lighting was way too harsh, some dimmer switches or lamps in the living area would have been nicer. The Dyson vacuum cleaner was still full of dirt and I found clumps of hair on the floor.

Dear Katy, Thank you for taking time on writing a review and sorry for the inconvenience caused due to issues you have mentioned. We will take this constructive feedback onboard and fix all of the issues. Once again thank you for your time here with us and we hope to serve you better in future. Regards, Vinod Azad Hotel Manager

Customer review rating 2.5/5

Jon L. Couples - Confirmed reviews ALL

Going downhill to get to reception at the grade it was, was not safe. Parking was laborious to get into and out of. We left our suitcases upstairs as we were not taking them downstairs to the bedroom. The shower would block every now and again when in use and we had to stop the water and continue once the drain had cleared. The drain in the sink in the kitchen was also not draining properly, probably because of some incorrect plumbing modifications that have caused water damage. The other thing is that we had money taken out 7 days prior to our accommodation instead of being taken out on the day of arrival.

Dear Jon, Thank you for taking the time to tell us about your experience at Mantra The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra ,we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Customer review rating 4.5/5

D M. S. Families - Confirmed reviews ALL

Loved the views. Cosy studio apartment.

Dear Mrs S., Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Customer review rating 5.0/5

Mark H. Families - Confirmed reviews ALL

They were more than accommodating for our late arrival place was very clean and the views from both rooms on both stays were absolutely stunning

Dear Mr. H., Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Customer review rating 3.5/5

Karen A. Families - Confirmed reviews ALL

The apartment is a little tired but the spaciousness and incredible view of the lake makes up for that. It is not close to any place to eat and the walk into town is 2.5km.

Dear Karen, Thank you for your review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. At the same time we appreciate your feedback on room maintenance which we share with respective unit owners from time to time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

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Other web-users rate our hotel

  • 251 reviews 8.3/10 Location
  • 462 reviews 7.6/10 Room
  • 162 reviews 8.3/10 Service
  • 7 reviews 4.2/10 WiFi
  • 135 reviews 3.4/10 Cleanliness
  • 116 reviews 4.6/10 Amenities
  • 27 reviews 4.6/10 Food
  • 26 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.