Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.6/5 2,731 reviews

Best price
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Mercure Gdansk Stare Miasto - Image 1
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Mercure Gdansk Stare Miasto - Image 3
Mercure Gdansk Stare Miasto - Image 4
Ul. Jana Heweliusza 22, 80-890 GDANSK, Poland

Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Comfortable standard room with 2 single beds.

Photo out of - Comfortable standard room with 2 single beds.

Air-conditioned room with two single beds. Free WIFI, a minibar, a safe and tea and coffee facilities with a kettle are provided. The bathroom, mostly with a bathtub and a hairdryer.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Economical, air-con room with a single bed equipped with WIFI, a minibar, a safe and tea and coffee making facilities with a kettle. Bathroom with a shower room. Some rooms are wheelchair accessible.

  • Most of the accommodation:

    Corner Room

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Air-conditioned room on the upper floors with a queen size bed and views of the Old Town. WIFI, a minibar, a safe and tea and coffee facilities with a kettle are available. The bathroom, mostly with a shower and a hairdryer.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Air-conditioned room on the upper floors with two single beds and views of the Old Town. WIFI, a minibar, a safe and tea and coffee facilities with a kettle are available. The bathroom, mostly with a bathtub and a hairdryer.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Comfortable, air-con standard room with double bed (160×200 cm) and reclining armchair for child (90×180 cm). Upper floors. Free WIFI, minibar, tea and coffee with kettle, bathroom with shower.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Upper-floor room. WIFI, air con, LCD TV, safe, minibar with welcome drinks. Coffee machine and tea set. Wooden or carpeted floor. Bathroom with shower, bathrobe, and slippers. Late checkout until 3:00 PM.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Comfortable, two-room family apartment. First room with queen size bed (160×200 cm), second with two single beds (100×200 cm). The apartment has two bathrooms. AirCon, WIFI, tea and coffee and mini-bar.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment with separate living room. Internet, AirCon, 48" TV, safe and telephone, minibar, coffee machine, tea and coffee. Bathroom with shower and bathtub, hairdryer, bathrobe, slippers, upper floors.

  • Views:

    City View or Historic side view

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Telephone
Fax +48 58 321 00 00
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • GDANSK LECH WALESA Additional charge
  • GDN Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 271 rooms
  • 3 rooms for people with reduced mobility
  • 10 family rooms
  • 16 connecting rooms
  • 271 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Express Additional charge

Business

12 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

FITNESS CENTER

  • On site

MASSAGE ROOM Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 48 parking spaces
  • Parking opened 24/7

  • Parking pricing: 18.17 € 80 PLN Per day

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

CAR PARK FOR COACHES

Additional charge

Ul. Jana Heweliusza 22, 80-890 Gdansk, Poland

GPS:54.356546, 18.651961

Parking information

  • On site
  • Outdoor parking
  • Private
  • 6 parking spaces

  • Parking pricing: 40.87 € 180 PLN Per day

Security

  • Parking equipped with lights

KUPIECKA

Photo out of - KUPIECKA

Every day from 06:00 we provide our guests with rich and varied breakfast buffets. It is possible to organize lunches, dinners, banquets for up to 200 people, and even up to 400 people in the entire area.

Cooking style
International
Chef name
Tomasz Latos
Capacity
200
Accessibility
Accessible service
Ul. Jana Heweliusza 22, 80-890 Gdansk, Poland
Telephone +48 58 321 18 40

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Every day from 06:00 we provide our guests with rich and varied breakfast buffets. It is possible to organize lunches, dinners, banquets for up to 200 people, and even up to 400 people in the entire area.

The bar, located in the lobby, is the hub of the hotel. Modern decor, comfortable chairs and a long bar with seating create a relaxed atmosphere. The Winestone Bar perfectly captures the exceptional character of the Mercure.

Start your day with delicious breakfast buffet, served in restaurant from 6:00. Come and discover wide selection of local delicacies, or, have a continental breakfast that we will bring to your room.

Fancy some exercise? Our equipped gym will satisfy both beginners and advanced fitness lovers. Need a bit of relaxation? We invite you to our massage, which will help you break away from everyday life.

NEW WAY OF LIFE BEGINS IN GDANSK Unique words should be spoken in unique places. Organize your dream wedding in picturesque city. Mercure Gdansk Stare Miasto invites you to unique ball in unique setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,731 reviews

Customer review rating 1.0/5

David E. Couples - Confirmed reviews ALL

Dear Mr David, we are truly sorry to read that your stay fell so far short of your expectations. Please accept our sincere apologies for the numerous inconveniences you experienced during your visit. We deeply regret the problems with the shower door and the fact that the alternative room did not provide the improvement you had hoped for. We are also sorry about the repeated issues with your key cards, the condition of the carpets throughout the hotel and the missed room service on one of the days. We fully understand how frustrating it must have been to encounter so many difficulties during what should have been a comfortable stay. Please be assured that we take your comments very seriously and will share them with the relevant departments for further attention. We sincerely regret that we did not provide you with the experience you deserved and hope you will accept our apologies. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 2.5/5

Daniel K. Business - Confirmed reviews ALL

Dear Daniel, thank you for sharing your feedback with us. Although we are glad that your stay was, in your words, generally okay, we are truly sorry to learn that several issues affected your overall experience. Please accept our sincere apologies for the inconvenience caused by the malfunctioning refrigerator, especially as you had already reported the issue and it was not resolved during your stay. We also regret that the bathroom fittings, including the clogged shower head and tap, fell short of your expectations. This is certainly not the standard of comfort and functionality we wish to provide our Guests. Your comments are very important to us, and we will share them with the relevant departments so that the reported issues can be looked into and addressed. We sincerely hope you will give us another opportunity to welcome you and provide you with a much more comfortable and enjoyable stay. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Maria K. Solo - Confirmed reviews ALL

Szanowna Pani Mario, serdecznie dziękujemy za najwyższą ocenę i za to, że po raz kolejny obdarzyła nas Pani swoim zaufaniem 🥰 Ogromnie się cieszymy, że pobyt był tak udany, a czystość, cisza, śniadania ☕🍳🥞 oraz życzliwość naszego Personelu ponownie spełniły Pani oczekiwania 😊 Szczególnie miło nam, że zechciała Pani wyróżnić Patrycję i Wiktora 😊 Z przyjemnością przekażemy im Pani podziękowania – takie słowa z pewnością będą dla nich bardzo miłym wyróżnieniem i motywacją do dalszej pracy 😊 Mamy nadzieję, że już niedługo ponownie będziemy mogli Panią gościć! Serdecznie pozdrawiamy z Gdańska 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Wojciech Z. Solo - Confirmed reviews ALL

Dear Mr Wojciech, thank you so much for your absolutely wonderful words and perfect rating ⭐ It is truly an honour to know that our hotel has become your favourite place to stay whenever you visit Gdańsk 😊 Your continued trust and loyalty mean more to us than words can express 😊 We are delighted that we can consistently make your visits enjoyable, and we will do our very best to keep living up to your expectations 😊 It is always a pleasure to welcome you back, and we look forward to seeing you again on your next trip to Gdańsk! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Petra L. Couples - Confirmed reviews ALL

Dear Mrs Petra, thank you very much for your kind review and high rating 😊 We are delighted that you enjoyed our convenient yet peaceful location near the Old Town, the variety of options at our breakfast buffet ☕🍳🥞 and the friendly service provided by our team. It is also lovely to hear that you spent a pleasant evening at our hotel bar 😊 We appreciate your comment regarding the room size. We understand that comfort is important, and we are glad that you were able to enjoy your stay despite the more compact space. We hope to have the pleasure of welcoming you back to Gdańsk in the future! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Dear Mr Rosario, thank you so much for this wonderful review and for sharing such enthusiastic feedback ⭐ We are truly delighted to hear that your first stay at our hotel in Gdańsk was such a positive experience and, even more so, that you are already planning to return during your future visits to the city 😊 It is lovely to know that you appreciated our central location, the professionalism and friendliness of our Team, our efforts to care for the environment and, of course, our breakfast buffet ☕🥞🍳 We are especially happy that you discovered our table tennis facility and that it made your stay even more enjoyable! It is always great to see our facilities bringing a little extra joy to our Guests 😊 Your kind words mean a lot to us, and we look forward to welcoming you back many more times. We hope the next visit will bring you just as many reasons to smile — and perhaps a few exciting table tennis matches too! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 1.0/5

David E. Couples - Confirmed reviews ALL

Shower door broken had to move rooms new room was not much better.All carpets around hotel worn out.Room key cards had to be constantly renewed. Very bad with everthing.Even the chamber made could not make up the room on one day.

Dear Mr David, we are truly sorry to read that your stay fell so far short of your expectations. Please accept our sincere apologies for the numerous inconveniences you experienced during your visit. We deeply regret the problems with the shower door and the fact that the alternative room did not provide the improvement you had hoped for. We are also sorry about the repeated issues with your key cards, the condition of the carpets throughout the hotel and the missed room service on one of the days. We fully understand how frustrating it must have been to encounter so many difficulties during what should have been a comfortable stay. Please be assured that we take your comments very seriously and will share them with the relevant departments for further attention. We sincerely regret that we did not provide you with the experience you deserved and hope you will accept our apologies. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 2.5/5

Daniel K. Business - Confirmed reviews ALL

Refrigerator has been broken. I reported it but it hadn't been fixed during my stay. Warm white wine doesn't taste good. Shower head and bathroom tap have been clogged with limestone. Tap was almost impossible to use. Kind of bummer on the overall experience.

Dear Daniel, thank you for sharing your feedback with us. Although we are glad that your stay was, in your words, generally okay, we are truly sorry to learn that several issues affected your overall experience. Please accept our sincere apologies for the inconvenience caused by the malfunctioning refrigerator, especially as you had already reported the issue and it was not resolved during your stay. We also regret that the bathroom fittings, including the clogged shower head and tap, fell short of your expectations. This is certainly not the standard of comfort and functionality we wish to provide our Guests. Your comments are very important to us, and we will share them with the relevant departments so that the reported issues can be looked into and addressed. We sincerely hope you will give us another opportunity to welcome you and provide you with a much more comfortable and enjoyable stay. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Maria K. Solo - Confirmed reviews ALL

Polecam hotel

Szanowna Pani Mario, serdecznie dziękujemy za najwyższą ocenę i za to, że po raz kolejny obdarzyła nas Pani swoim zaufaniem 🥰 Ogromnie się cieszymy, że pobyt był tak udany, a czystość, cisza, śniadania ☕🍳🥞 oraz życzliwość naszego Personelu ponownie spełniły Pani oczekiwania 😊 Szczególnie miło nam, że zechciała Pani wyróżnić Patrycję i Wiktora 😊 Z przyjemnością przekażemy im Pani podziękowania – takie słowa z pewnością będą dla nich bardzo miłym wyróżnieniem i motywacją do dalszej pracy 😊 Mamy nadzieję, że już niedługo ponownie będziemy mogli Panią gościć! Serdecznie pozdrawiamy z Gdańska 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Wojciech Z. Solo - Confirmed reviews ALL

Whenever I am in Gdańsk, I stay at this hotel. It’s the best place in the entire city.

Dear Mr Wojciech, thank you so much for your absolutely wonderful words and perfect rating ⭐ It is truly an honour to know that our hotel has become your favourite place to stay whenever you visit Gdańsk 😊 Your continued trust and loyalty mean more to us than words can express 😊 We are delighted that we can consistently make your visits enjoyable, and we will do our very best to keep living up to your expectations 😊 It is always a pleasure to welcome you back, and we look forward to seeing you again on your next trip to Gdańsk! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Petra L. Couples - Confirmed reviews ALL

The hotel was near the old town in a quiet area. There were plenty of choices in the breakfast buffee. The rooms were a bit a smaller in size but we managed. We had drinks in the evening at the hotel bar. The staff was friendly.

Dear Mrs Petra, thank you very much for your kind review and high rating 😊 We are delighted that you enjoyed our convenient yet peaceful location near the Old Town, the variety of options at our breakfast buffet ☕🍳🥞 and the friendly service provided by our team. It is also lovely to hear that you spent a pleasant evening at our hotel bar 😊 We appreciate your comment regarding the room size. We understand that comfort is important, and we are glad that you were able to enjoy your stay despite the more compact space. We hope to have the pleasure of welcoming you back to Gdańsk in the future! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Matthew T. Families - Confirmed reviews ALL

Clean and modern hotel. We were lucky enough to have a room on the 16th floor with a fantastic view over Gdansk. A great location would thoroughly recommend.

Dear Mr Matthew, thank you very much for your wonderful feedback and high rating 😊 We are delighted to hear that you enjoyed our convenient location and appreciated the cleanliness and modern atmosphere of our hotel 😊 It is especially lovely to know that you had the opportunity to enjoy the fantastic view of Gdańsk from the 16th floor 🌆 We agree that the city looks beautiful from above, and we are happy that this added something special to your stay. Thank you also for your recommendation. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable visit! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 3.5/5

Prasenajith I. M. Solo - Confirmed reviews ALL

Great location, walking distance to the old town and main railway station. Comfortable rooms ,though requires a major renovation as the hotel it self is old. House keeping is doing a great job at daily cleaning.Satisfied with the Breakfast but it is not up to the standard of other 4 star hotels of Accor group such as Novotel. I found the same menu items consecutively for 3 days during my 5 day stay. Bakery items, looks and also did not taste fresh, more like supermarket pastries and bread varieties. I found that staff needs more training on behaving in front of guests at the buffet. One day I was about to make a coffee at 10.55 am with a cup in my hand , as I got close to the machine one lady came and switched off the machine and started cleaning the machine, after I asked if the cleaning is going to be finished soon only she directed me to the second coffee machine. Also, one thing I specially noticed during my stay is that buffet is closed to guests at the exact finishing time, and while guests are still having breakfast, the staff gather around the buffet table and start having their own breakfast. Usually staff have their own dining rooms at hotels and they usually have their meals before they start work. What I understood from this experience is that either the staff could be a 3rd party contractor and hotel does not have a full time restaurant or the hotel is treating their employees very bad. Breakfast starting around 6 AM and then till 10.30 am or 11.00 am it goes, I can not imagine how the staff is holding up that long without having the morning meal. This is not expected at 4 star branded hotels. The situation is very bad for a branded hotel.

Dear Prasenajith, thank you for taking the time to share such detailed feedback regarding your stay. We are pleased to hear that you appreciated our convenient location, comfortable rooms and the hard work of our Housekeeping team. However, we are truly sorry that several aspects of your experience did not meet your expectations. We appreciate your comments regarding the condition of the hotel and understand your observations concerning the need for modernization. Your feedback about the breakfast selection, freshness of the bakery products and variety of the menu is also valuable to us, as we continuously strive to improve the quality of our offerings. We sincerely apologize for the unpleasant situations you experienced in the breakfast area. In particular, the incident with the coffee machine and the way the breakfast service was concluded should not have left you feeling uncomfortable. Our Guests should always feel welcome and have sufficient time to enjoy their breakfast within the advertised serving hours. We also take your comments regarding staff conduct very seriously and will share them with the relevant management team for further review. Thank you once again for bringing these matters to our attention. We regret that your overall experience did not fully reflect the level of service you expected, and we hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Julia R. Couples - Confirmed reviews ALL

Excellent location, comfortable rooms, wonderful view and a delicious breakfast. We were able to check in early, which was such a pleasant and unexpected surprise. Thank you so much! I’m already looking forward to returning)

Dear Mrs Julia, thank you so much for your wonderful review and perfect rating 🥰 We are delighted that you enjoyed our excellent location, comfortable rooms, beautiful views, and delicious breakfast ☕🍳🥞 It is especially lovely to hear that the possibility of checking in early made your arrival even more pleasant. We always do our best to accommodate our Guests whenever availability allows, so we are happy that this little surprise added something extra to your stay 😊 Thank you once again for choosing our hotel. We are already looking forward to welcoming you back to Gdańsk! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Christian G. Business - Confirmed reviews ALL

Nice Hotel , friendly and Helpfull staff , nice upgrade

Dear Mr Christian, thank you very much for your perfect rating and lovely feedback ⭐ We are delighted that you enjoyed your stay, appreciated the friendliness and helpfulness of our team, and were pleased with the room upgrade 😊 It is always our pleasure to make our Guests feel welcome and comfortable, and we are happy that we could make your visit even more enjoyable 😊 We hope to have the pleasure of welcoming you back to our hotel soon! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Mateusz Z. Couples - Confirmed reviews ALL

Very nice hotel. Everything went smooth.

Dear Mr Mateusz, thank you very much for your perfect ⭐ rating and such lovely feedback 😊 We are delighted to hear that you enjoyed your stay and that everything went smoothly 😊 It is wonderful to know that we could provide you with a pleasant and hassle-free experience. Your kind words mean a lot to our Team and motivate us to keep up the good work! We hope to have the pleasure of welcoming you back to Gdańsk soon! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 2.5/5

Terje B. Business - Confirmed reviews ALL

Strong odour/smell of detergent. Too loud music, especially at the breakfast. Starts to be worn, time to renovate and modernize

Dear Terje, thank you for sharing your feedback with us. We are sorry to hear that several aspects of your stay did not meet your expectations. We sincerely apologise for the strong smell of detergent, which may have affected your comfort. We also appreciate your comments regarding the volume of the music, particularly during breakfast. We understand that a pleasant atmosphere is important when starting the day, and your feedback will be shared with the relevant Team for consideration. We have also taken note of your remarks regarding the condition and modernisation of our facilities. We understand that the overall standard and appearance of a hotel play an important role in the Guest experience, and we appreciate your honest observations. Thank you again for helping us identify areas that require attention. We hope we may have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.0/5

Robert Z. Solo - Confirmed reviews ALL

I have stayed at Mercure multiple times in the past. Overall a good place to stay with excellent location good breakfasts and comfortable rooms… Room for improvement is the miserable staff at the front reception, although the staff in the bar were the opposite and a credit to the management…… Also the towels especially in Privileged rooms need changing to better quality. Hotel is recommended.

Dear Mr Robert, thank you for your continued trust in our hotel and for taking the time to share such detailed feedback. It is always a pleasure to welcome back returning Guests, and we are delighted to know that you continue to appreciate our convenient location, breakfast selection and comfortable rooms. At the same time, we are truly sorry to learn that your interactions with our Reception Team did not meet your expectations. Providing warm, welcoming and professional service is something we consider essential, so we regret that this was not your experience. Your comments will be shared with the relevant management team for careful consideration. We are also grateful for your kind words about our Bar Team, and we will be happy to pass on your compliments. Thank you as well for highlighting the condition of the towels, particularly in our Privilege rooms, and the general need for refurbishment. We understand how these details contribute to the overall comfort of a stay, and your feedback is valuable in helping us identify areas that require attention. We truly appreciate your recommendation and hope to have another opportunity to welcome you back and provide an even more enjoyable experience. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Chris B. Couples - Confirmed reviews ALL

The hotel was functional. The room was clean, provided a mini bar. We were happy with our welcome as we could access our room. We had breakfast one day which was very relaxed and filling

Dear Mr Chris, thank you very much for your excellent rating and for taking the time to share your experience 😊 We are pleased to hear that you appreciated our convenient location, the cleanliness of your room and the warm welcome from our Team 😊 We are also glad that you were able to access your room upon arrival and that you enjoyed a relaxed and satisfying breakfast with us 😊 Your feedback means a great deal to us, and we are happy to know that your stay was a pleasant one. We hope to have the opportunity to welcome you back to Gdańsk for another enjoyable visit! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Mikael K. Business - Confirmed reviews ALL

I have been staying at Mercure for many years. My favourite.

Dear Mr Mikael, thank you so much for your wonderful feedback and perfect rating ⭐ It is truly a pleasure to know that you have been choosing our hotel for so many years and that we remain your favourite place to stay 😊 Your continued trust and loyalty mean a great deal to our entire Team! We are especially happy that you consistently appreciate the friendliness of our Team 😊 We will be delighted to share your kind words with them, as such feedback is always a wonderful motivation! We look forward to welcoming you back many more times and making each visit just as enjoyable as the last! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 3.5/5

Fiona W. Friends - Confirmed reviews ALL

I booked and paid extra for a city view room. There is a very large building site on that side of the building (foundations going in) and there was heavy machinery working from 6.15am until at least 8pm. I could hear it through the closed window. I had to open the window as the room was warm and stuffy and the air conditioning is turned off in October. Apparently the powers that be at Accor HQ think October a perfect temperature throughout this hotel! In fairness to the staff they did offer me a room on the other side of the hotel but I didn't want the hassle of moving. As a courtesy to all customers I would suggest that they have the aircon working at all times and suspend inflated price for these rooms while construction work is ongoing. Quite honestly the view from the other side is just as good as you can see the old shipyards, river and the fort/hill. I was given some Accor points but they're not a discount/refund and I wasn't certain that I would receive them which added to the agravation.

Dear Mrs Fiona, thank you for taking the time to share such detailed feedback. We are pleased to hear that you found our hotel clean, comfortable and welcoming, and we appreciate your kind words about our Team’s efforts to assist you during your stay. At the same time, we sincerely apologise for the disturbance caused by the construction work nearby. Unfortunately, this work is outside our control, and we understand how disruptive the noise must have been, particularly so early in the morning. We are sorry that it affected your comfort and enjoyment of the room. We appreciate your understanding of the alternative room offered by our Team, although we fully understand that moving rooms can be inconvenient. Regarding the air conditioning, we would like to clarify that the system in our hotel operates seasonally: it provides cooling during the warmer months and heating during the colder season. Due to the significant temperature differences at this time of year, with relatively mild temperatures during the day and much colder conditions in the evenings and at night, the system has been switched to heating mode. We understand that this may have made your room feel warmer than you would have preferred, and we are sorry for the discomfort this caused. Thank you also for sharing your thoughts regarding room pricing during the construction period and the loyalty points awarded. We understand that these points may not fully compensate for the inconvenience you experienced, and we regret that there was uncertainty surrounding their allocation. Your feedback is important to us, as it helps us understand how external circumstances and seasonal arrangements can affect our Guests’ experience. We are sorry that, despite the positive aspects of your stay, these issues had such an impact on your overall impression. We hope to have the opportunity to welcome you back for a more comfortable and relaxing visit to Gdańsk. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.0/5

Lene V. J. Families - Confirmed reviews ALL

Very nice rooms with updated decor. Only one thing could be better: the mattress. It was too soft. Dis not sleep that good.

Dear Mrs Lene, thank you for sharing your feedback and for your kind rating. We are delighted to hear that you enjoyed our convenient location and appreciated the rooms and their updated decor. At the same time, we are sorry that the mattress was too soft for your liking and affected the quality of your sleep. We understand that a comfortable bed is essential for a pleasant stay, and we appreciate you bringing this to our attention. We hope that, despite this inconvenience, you had an enjoyable time with us and that we will have another opportunity to welcome you back for an even more comfortable stay! Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Manuel G. Business - Confirmed reviews ALL

For me the best thing in a hotel is sleeping and this hotel is very quiet and has a highly confortable bed.

Dear Mr Manuel, thank you very much for your excellent rating and for sharing your experience 😊 We are delighted to hear that you found our hotel comfortable and well located, and especially pleased that you enjoyed the quiet atmosphere and the comfort of our beds 😊 We completely agree that a good night's sleep is one of the most important parts of a hotel stay, so it is wonderful to know that we helped you rest well during your visit 😊 Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back to Gdańsk for another relaxing and comfortable stay! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Claudio M. Couples - Confirmed reviews ALL

Overall i have nothing negative to say. Everything was positive from the staff/ receptionist and room accomodation.

Dear Mr Claudio, thank you very much for your excellent rating 😊 and for sharing such positive feedback 😊 We are delighted to hear that you enjoyed our convenient location, the comfort of your room and the friendly service provided by our Reception Team 😊 It is wonderful to know that your stay was such a positive experience. Your kind words mean a lot to our entire Team and motivate us to continue providing excellent service to our Guests 😊 We hope to have the pleasure of welcoming you back to Gdańsk for another enjoyable stay! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 4.0/5

Espen G. R. Families - Confirmed reviews ALL

Everything was good except we didn’t get our sheets changed

Dear Mr Espen, thank you for your rating and for sharing your feedback with us. We are pleased to hear that you had a comfortable stay and that everything else met your expectations. We are sorry for the misunderstanding regarding the bed linen change. As stated in the information provided in your room, bed linen is changed upon request. To arrange this, Guests can place the note provided in the room on the bed or simply ask a member of our Housekeeping Team. We apologise if this information was not sufficiently clear during your stay, and we appreciate you bringing this matter to our attention. Your feedback helps us ensure that our procedures are communicated as clearly as possible. We hope to have the pleasure of welcoming you back to Gdańsk for an even more enjoyable stay. Kind regards, Aleksandra Guest Experience Manager

Other web-users rate our hotel

  • 1,182 reviews 9.6/10 Location
  • 1,314 reviews 7.5/10 Room
  • 1,255 reviews 9.3/10 Service
  • 21 reviews 8.3/10 WiFi
  • 715 reviews 9/10 Breakfast
  • 358 reviews 8.1/10 Cleanliness
  • 55 reviews 9.3/10 Bar

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