Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the train noise, even on the 25th floor. We understand that unexpected noise can affect the comfort of your stay, and we will share your comments with our team for further review. We also appreciate your feedback regarding the air conditioning. We are sorry that the settings for the silent mode and fan speed were not clear. We will review our in-room guidance to ensure that guests can use the air conditioning more easily and comfortably. Regarding breakfast, we sincerely apologize for the inconvenience caused when the restaurant reached its capacity. Your suggestion of providing guests with advance notice when the breakfast area is expected to be busy or temporarily over capacity is very helpful. We will share this suggestion with the relevant team and review possible ways to improve the breakfast experience and provide more convenient guidance to our guests. Once again, we truly appreciate your thoughtful feedback. Your comments are valuable to us as we continue to improve our services and provide a more comfortable and enjoyable experience for our guests. We sincerely hope to have the opportunity to welcome you back and provide you with a more pleasant stay in the future. Kind regards, Duty Manager Jackson Lim

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your thoughtful review following your recent stay with us. We are truly delighted to know that you had an overall excellent experience during your stay. Your kind words are a great encouragement to our entire team and motivate us to continue delivering the highest standards of hospitality. At the same time, we sincerely appreciate you bringing the design of the shower compartment to our attention. We understand your concerns regarding the lack of a convenient and easily accessible place to hang or place the bathroom towel after showering, as well as the outward-opening door and limited space underneath it, which makes it difficult to position a foot towel conveniently. Please rest assured that we will take your comments into careful consideration and review the matter with the relevant team. Your feedback is highly valuable to us, as it helps us identify areas where we can further enhance both guest comfort and convenience. Once again, thank you for your generous feedback and for sharing these valuable observations with us. We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with an even more comfortable and enjoyable experience. Warm regards, Duty Manager Jackson Lim

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Duty Manager Jackson Lim

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for choosing to stay with us once again and for sharing your thoughtful feedback. We are delighted to know that you found our hotel new, clean, and comfortable, and that you felt at home during your stay. We also sincerely appreciate your comments regarding the room temperature and the need to borrow a fan, as well as the slight odor you experienced in the room. Please rest assured that your feedback will be carefully reviewed with our relevant teams to ensure a more comfortable and pleasant stay for our guests. We remain committed to providing refined hospitality and attentive service that meet the standards expected of a five-star hotel. Once again, thank you for your valuable feedback and continued trust in Pullman. We sincerely look forward to welcoming you back for an even more comfortable stay. Warm regards, Duty Manager Zuri Lee

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Zuri Lee Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly delighted to hear that you had a wonderful experience and that our hotel was one of the highlights of your trip to Seoul. It is wonderful to know that you found our location next to Guui Station on Line 2 convenient for exploring various parts of Seoul, including Seongsu, Myeongdong, Gangnam, and Dongdaemun. We are especially happy to hear that the shower room provided upon your early arrival after a red-eye flight helped you refresh and begin your day comfortably. We truly appreciate your kind words regarding this thoughtful amenity, as we always strive to anticipate and accommodate our guests’ needs whenever possible. Your compliments about our warm and attentive team are particularly meaningful to us. We are delighted that the friendly greetings and personal interactions throughout your stay helped make you feel genuinely welcomed and cared for. It is equally pleasing to know that you enjoyed the comfort of your room and the beautiful Han River view. We are glad that returning to your room and taking in the scenery provided a relaxing and memorable end to your days exploring Seoul. Your generous feedback is a wonderful encouragement to our entire team and motivates us to continue delivering warm hospitality and memorable experiences to every guest. Thank you once again for choosing Pullman Ambassador Seoul Eastpole. We sincerely look forward to welcoming you back on your next visit to Seoul and creating another wonderful stay for you. Warm regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for sharing such wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed the spacious and comfortable room, convenient location, and the beautiful Han River view. It is especially pleasing to hear your kind recognition of our team’s professional and attentive service, as well as the convenience of our on-site shopping and reliable Wi-Fi. Your thoughtful words are a great encouragement to us all. Thank you once again for your generous recommendation. We truly look forward to welcoming you back to Pullman Ambassador Seoul Eastpole for another memorable stay. Warm regards, Zuri Lee Duty Manager

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. We are especially sorry to learn that the cleanliness of your room did not meet the high standards that both you and we expect. Please accept our sincere apologies for the disappointment this caused. Cleanliness is one of the most fundamental aspects of a comfortable stay, and we regret that we fell short in this regard. Your comments have been shared with our Housekeeping team and hotel management. We are reviewing our cleaning procedures, inspection process, and quality standards to ensure that greater attention to detail is maintained and that similar issues do not occur in the future. Each guest's experience is incredibly important to us, and your feedback serves as a valuable reminder of where we need to improve. We are committed to taking meaningful actions to enhance both our facilities and our service standards. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the clean, comfortable, and memorable experience that reflects the true standards of Pullman. Thank you once again for your honest feedback and for giving us the opportunity to improve. Kind regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had a pleasant and seamless stay with us, especially after your long journey. It is wonderful to hear that our team was able to make both you and your son feel comfortable and well cared for from the moment of your arrival. We are especially grateful for your kind recognition of Mr. Ethan Whaseok Oh. We will be delighted to share your thoughtful compliments with him, and we are certain your encouraging words will mean a great deal to him. Your appreciation is truly rewarding for all of us. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you and your family back next year for another memorable stay. Warm regards, Zuri Lee Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to know that you had a pleasant and memorable experience. It is especially rewarding to hear your kind compliments about our helpful and energetic team, who always strive to provide attentive service to every guest. We are also pleased that you were satisfied with the cleanliness of your room and the high standards maintained by our Housekeeping team. Your generous praise for your dining experience at EMBERS is especially appreciated. We are thrilled to know that you found the dinner outstanding, with phenomenal food quality and excellent service, and that it became a memorable evening for you. Your kind words will certainly be shared with our culinary and service teams, who will be delighted to know their efforts made such a positive impression. Your thoughtful feedback is a wonderful source of encouragement for all of us and inspires us to continue delivering exceptional hospitality and memorable experiences. Thank you once again for your generous support. We sincerely look forward to welcoming you back to Pullman for another exceptional stay in the near future. Warm regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that our convenient location made your business trip more comfortable and that you found the easy access to both your office and Seoul's public transportation especially valuable. It is also wonderful to hear that you are planning to stay with us again on your next visit to Seoul. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back to Pullman Ambassador Seoul Eastpole in the near future. Warm regards, Zuri Lee Duty Manager

친애하는 고객님께, 먼저 바쁘신 와중에도 저희 호텔을 이용해 주시고, 투숙 후 귀중한 의견을 남겨주신 점 진심으로 감사드립니다. 이번 방문에서 시설과 위치를 비롯한 전반적인 투숙 경험에 만족을 표해 주신 점에 깊이 감사드리며, 고객님의 따뜻한 말씀은 저희에게 큰 격려가 되었습니다. 아울러 주류 선택의 폭이 더욱 다양했으면 좋겠다는 소중한 의견을 전해주신 점에도 진심으로 감사드립니다. 고객님 한 분 한 분의 의견은 저희에게 매우 소중하며, 더욱 품격 있는 식음 서비스를 제공해 드릴 수 있도록 끊임없이 고민하고 있습니다. 고객님의 의견은 경영진을 포함한 관련 부서와 공유되었으며, 앞으로 더욱 다양한 주류를 제공할 수 있도록 서비스 개선과 운영 전반에 적극 반영하겠습니다. 이번에 전해주신 의견은 저희에게 더 나은 서비스를 위한 소중한 밑거름이 되었으며, 앞으로도 모든 고객님께 기대 이상의 경험과 만족을 선사할 수 있도록 지속적으로 노력하겠습니다. 다음 방문 시에는 더욱 향상된 서비스와 세심한 배려로 고객님께 한층 더 만족스러운 시간을 선사해 드릴 수 있기를 진심으로 기대합니다. 저희 호텔을 찾아주셔서 다시 한 번 감사드리며, 고객님의 앞날에도 늘 건강과 행복이 함께하시기를 바랍니다. 감사합니다. 당직지배인 이영주 드림

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your thoughtful review of your recent stay with us. We are truly delighted to know that you had an enjoyable and satisfying experience overall. Your generous comments are deeply appreciated and serve as a wonderful source of encouragement for our team, inspiring us to continue delivering exceptional service and memorable hospitality. We also sincerely appreciate your valuable feedback regarding our breakfast selection. While we are pleased that you enjoyed your stay, we regret to learn that the variety of breakfast options did not fully meet your expectations. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. Pullman, it is our commitment to ensure that every guest feels genuinely welcomed, cared for, and inspired throughout their stay. We will continue to refine every aspect of our guest experience with the utmost attention to detail and dedication. Thank you once again for your kind words and constructive feedback. It would be our great pleasure to welcome you back in the near future and provide you with an even more exceptional experience. Warm regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to learn that you enjoyed the beautiful river view from your spacious room, as well as the scenery overlooking Lotte Tower. It is also a pleasure to know that you had a memorable dining experience at Social Table and appreciated the variety and quality of our breakfast offerings. Your kind recognition of our team is especially meaningful. We are pleased to hear that our Concierge was able to assist you before your arrival and that Ethan provided a warm introduction to your room and the hotel's facilities. Your thoughtful compliments will certainly be shared with them, as they will be encouraged by your generous feedback. Most importantly, we are honored that we could be a part of your anniversary celebration and that your stay became one of the highlights of your trip to Seoul. Creating memorable moments for our guests is what we strive for every day. Once again, thank you for your generous review. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Zuri Lee Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you very much for taking the time to share your kind review of your recent stay with us. Your thoughtful feedback is truly appreciated and serves as a great source of encouragement for our entire team. It inspires us to continue delivering the exceptional service and hospitality that we strive to provide every day. We are delighted to know that you had a pleasant and satisfying stay. Ensuring that every guest feels genuinely welcomed, comfortable, and well cared for is always our highest priority. We also sincerely appreciate your feedback regarding the light on the switch beside the bed. We apologize for the inconvenience caused by the light not being able to be turned off completely. Your comments have been shared with our relevant team for review, as guest comfort is of the utmost importance to us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all of our guests with the same level of care, attentiveness, and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back to Pullman in the near future. Warm regards, Jackson L. Duty Manager

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Jackson Lim Duty Manager

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Jackson Lim Front Office Duty Manager