Grand Mercure Imperial Palace Seoul 5 stars

Customer review rating (ALL Rating) 4.3/5 1,324 reviews

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Grand Mercure Imperial Palace Seoul - Image 1
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640 Eonju-ro, Gangnam-gu, 06098 SEOUL, South Korea

Description

Hotel extras

  • A classic and grand lobby lounge, with hotel rooms featuring charming antique decor

  • Comfortable and modern serviced residence rooms

  • Outdoor swimming pool (open during summer season)

  • Complimentary access to the fitness center for guests (closed on the first Tuesday of each mon

Our accommodation(s)

Hotel location

Grand Mercure Imperial Palace Seoul

640 Eonju-ro, Gangnam-gu
06098 SEOUL
South Korea

GPS:37.5144371, 127.0358267

Telephone
Fax +82 2-3440-8030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,324 reviews

Customer review rating 5.0/5

Andreas R. J. Families - Confirmed reviews ALL

The hotel is well located in Gangnam and offers comfortable rooms and a great breakfast. The pool is also nice.

Customer review rating 5.0/5

Krishna A. Families - Confirmed reviews ALL

We had a very comfortable stay, great room, extremely helpful and courteous staff, room was kept very clean by the housekeeping staff, great location and good food.

Customer review rating 3.5/5

Dianelle L. Friends - Confirmed reviews ALL

Beautiful hotel and location. Felt monitored all the time. The room was nice but incredibly dusty. The bed was comfortable but extremely hot at night. Please note don't leave windows open at night if they don't have screens. We were eaten by mosquitoes. Staff was very friendly.

Customer review rating 5.0/5

Xinmei Z. Families - Confirmed reviews ALL

I forgot one of my diamond ear ring in my room 1854. Hotel was able to found it and return back. Thank you.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Grand Mercure Imperial Palace Seoul. We are delighted to hear that you enjoyed our service and location. Additionally, we take great pride in the integrity of our staff and are pleased that your diamond earring was safely returned to you. Your satisfaction is our priority, and we appreciate your feedback. Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 2.0/5

Abraham K. Business - Confirmed reviews ALL

I don’t understand why the 20th floor lounge is even being operated. Guests who prefer the lounge don’t come there for the food—it’s for the service and convenience. In the past, there were always at least two staff members present, assisting with check-in and check-out as well as various requests. Now, when I go up to the 20th floor, it feels deserted, almost like an abandoned space. On the day I checked in, there was no water in the room. I had to go through the night without it, and when I went up in the morning hoping to get some water—since it was supposed to open at 7 a.m.—there was no one there and the lounge wasn’t even open. If I didn’t have a long-standing attachment to this hotel, I wouldn’t consider staying here again.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us, and for your continued patronage over the years. We are truly concerned to learn that your experience did not meet your expectations, particularly in regard to the service and operation of our Executive Floor Lounge, as well as the overall consistency of our services. Your observations are sincerely valued, especially as a long-standing guest who is familiar with the standards we strive to uphold. With regard to the Executive Floor Lounge, we fully understand your expectations for attentive service and convenience. While we carefully consider guest feedback such as yours in reviewing our operations, please note that the lounge is operated flexibly depending on the overall occupancy and reservation patterns of the hotel. That said, it is clear from your experience that we did not deliver the level of service you rightfully expected, and this has been shared with our management team for further review. We also regret the inconvenience caused by the missing in-room amenities upon arrival, the condition of the room, and the limited variation in breakfast offerings during your stay. In addition, your comments regarding the front desk interaction have been noted, and we will continue to reinforce a more attentive and personalized approach across our team. Your feedback is of great importance to us, and we sincerely hope to have the opportunity to restore your confidence in a future visit. Warm regards, GRAND MERCURE IMPERIAL PALACE SEOUL

Other web-users rate our hotel

  • 375 reviews 8.2/10 Location
  • 855 reviews 7.2/10 Room
  • 928 reviews 8/10 Service
  • 13 reviews 5.8/10 WiFi
  • 520 reviews 8.7/10 Vibe
  • 395 reviews 8.2/10 Amenities
  • 273 reviews 6.8/10 Cleanliness
  • 218 reviews 8.6/10 Breakfast

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