Grand Mercure Imperial Palace Seoul 5 stars

Customer review rating (ALL Rating) 4.3/5 1,429 reviews

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Description

Hotel extras

  • A classic and grand lobby lounge, with hotel rooms featuring charming antique decor

  • Comfortable and modern serviced residence rooms

  • Outdoor swimming pool (open during summer season)

  • Complimentary access to the fitness center for guests (closed on the first Tuesday of each mon

Our accommodation(s)

Hotel location

Grand Mercure Imperial Palace Seoul

640 Eonju-ro, Gangnam-gu
06098 SEOUL
South Korea

GPS:37.5144371, 127.0358267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,429 reviews

Customer review rating 5.0/5

Oryoon L. Couples - Confirmed reviews ALL

One of the most caring Accor hotels in Seoul

ear Valued Guest, Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam. Thank you very much for your perfect rating and for sharing your kind feedback with us. We are truly delighted to know that you found our hotel to be one of the most caring Accor hotels in Seoul. Your generous words are a wonderful encouragement to our entire team and reaffirm our commitment to providing heartfelt and attentive service to every guest. It was our pleasure to have you stay with us, and we sincerely appreciate your recognition of our efforts. We look forward to welcoming you back to Grand Mercure Imperial Palace Seoul Gangnam in the near future and creating another memorable experience for you. Warm regards, Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 4.0/5

Heidi I. Couples - Confirmed reviews ALL

Excellent breakfast, polite staff, comfortable bed

Dear Valued Guest, Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you enjoyed our breakfast, found our staff polite and welcoming, and experienced a comfortable night's rest. Your kind comments are greatly appreciated and will be shared with our team as encouragement. Thank you once again for choosing Grand Mercure Imperial Palace Seoul Gangnam. We hope to have the pleasure of welcoming you back in the near future for another comfortable and enjoyable stay. Warm regards, Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 4.0/5

Mads R. Friends - Confirmed reviews ALL

The hotel is big and lovely with attentive staff! The AC couldn't cool down the room as much as we wanted, and the pool area seemed very old. It was very weird that we were forced to buy swimming hats instead of being able to rent or borrow them. The replenished minibar was lovely with decent choices. The choices for the welcome drink were very limited and disappointing for a 5-star hotel, compared to other ALL Accor hotels. Those are minor things because the stay was overall pleasant.

Dear Valued Guest, Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our hotel's atmosphere, attentive service, and the replenished minibar offerings. Your kind comments about our staff are especially appreciated, as creating a welcoming and comfortable experience for our guests is always our highest priority. At the same time, we have carefully noted your observations regarding the room temperature, the condition of our pool facilities, the swimming cap policy, and the limited selection of welcome drink options. Feedback such as yours is invaluable, as it helps us identify opportunities to further enhance our guest experience. While we are pleased to know that these concerns did not overshadow your overall stay, please be assured that your comments have been shared with the relevant teams for review and consideration. Thank you once again for choosing Grand Mercure Imperial Palace Seoul Gangnam. We truly appreciate your support and hope to have the pleasure of welcoming you back in the near future for an even more enjoyable stay. Warm regards, Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 3.5/5

Sharon K. L. K. Solo - Confirmed reviews ALL

overall stay was comfortable but on the last day, around 6 a.m. there was noises (like light footsteps and knocking) above my room which woke me up.

Dear Valued Guest, Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found your overall stay comfortable. At the same time, we regret to learn that your rest was disturbed on your final morning by noise from above your room. We understand how important a peaceful environment is, especially during the early hours, and we appreciate you bringing this matter to our attention. Please be assured that your comments have been shared with the relevant departments so that we may continue to improve our guests' experience and minimize any unnecessary disturbances. Thank you once again for staying with us. We truly value your feedback and hope to have the opportunity to welcome you back for an even more relaxing and enjoyable stay in the future. Warm regards, Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 4.0/5

Anna L. Friends - Confirmed reviews ALL

Room was nice and clean. Couch a bit small. Staff really friendly and decorations really good. Restaurant staff were a bit rude

Dear Valued Guest, Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam. Thank you for taking the time to share your feedback regarding your stay with us in December 2025. We truly appreciate your review, even after some time has passed since your visit. We are delighted to learn that you enjoyed the cleanliness of your room, the hotel's décor, and the friendliness of our team members. At the same time, we have noted your comments regarding the sofa size and your experience with our restaurant service. Since your stay, we have continued to enhance various aspects of our operations and guest service standards, and we are confident that the overall experience we provide today is even better than before. Continuous improvement remains one of our top priorities, and guest feedback such as yours plays an important role in that journey. Thank you once again for your valuable comments and support. We sincerely hope to have the opportunity to welcome you back this year and provide you with an even more comfortable, enjoyable, and memorable stay. Warm regards, Grand Mercure Imperial Palace Seoul Gangnam

Other web-users rate our hotel

  • 413 reviews 8.3/10 Location
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  • 552 reviews 8.5/10 Vibe
  • 418 reviews 8.1/10 Amenities
  • 286 reviews 6.5/10 Cleanliness
  • 245 reviews 8.7/10 Breakfast

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