Grand Mercure Imperial Palace Seoul 5 stars

Customer review rating (ALL Rating) 4.3/5 886 reviews

Grand Mercure Imperial Palace Seoul - Image 1
Grand Mercure Imperial Palace Seoul - Image 2
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Grand Mercure Imperial Palace Seoul - Image 4
640 Eonju-ro, Gangnam-gu, 06098 SEOUL, South Korea

Description

Hotel extras

  • A classic and grand lobby lounge, with hotel rooms featuring charming antique decor

  • Comfortable and modern serviced residence rooms

  • Outdoor swimming pool (open during summer season)

  • Complimentary access to the fitness center for guests (closed on the first Tuesday of each mon

Our accommodation(s)

Hotel location

Grand Mercure Imperial Palace Seoul

640 Eonju-ro, Gangnam-gu
06098 SEOUL
South Korea

GPS:37.5144371, 127.0358267

Telephone
Fax +82 2-3440-8030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  886 reviews

Customer review rating 5.0/5

Byoungchul L. Families - Confirmed reviews ALL

Staff members are welcoming and service was superb. We had a wonderful staying and enjoyed buffet. The location was great too.

Customer review rating 5.0/5

Darius S. Families - Confirmed reviews ALL

Everything was lovely about this establishment. My only gripe is that I noticed a lot of dust in certain areas of the rooms, it would be nice if this were addressed.

Customer review rating 2.0/5

Akiko M. Solo - Confirmed reviews ALL

San at the desk was very nice and helpful. Te can service was super slow especially they gave me the wrong taxi number and I ended up waiting extra 15 min. The staff at the car pick up area was not attentive at all. Overall not friendly atmosphere. The food at Familia was fantastic.

Dear Valued Guest, Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam. First of all, we would like to express our sincere appreciation for your kind words about our colleague San. Your compliments are a great encouragement to him and to our entire team. At the same time, we have taken careful note of the inconvenience you experienced with the delayed taxi arrangement and the insufficient attentiveness at the driveway. Monday mornings are particularly challenging for taxi availability despite the collective efforts of our team, and the temporary floor maintenance at the entrance on the day of your stay created an unusually hectic environment. In this situation, our staff unfortunately misunderstood that you were waiting for an acquaintance, and we were unable to provide the prompt assistance you deserved. Your feedback has been shared with the relevant departments, and we are reinforcing communication and situational awareness to prevent similar issues in the future. We are also pleased to hear that you enjoyed your meal at Familia, and your balanced feedback is truly appreciated. Although your short stay did not fully meet your expectations, we sincerely hope to welcome you again and provide a smoother and more pleasant experience next time. Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 4.0/5

Erica W. Business - Confirmed reviews ALL

Everything was great. The only thing I did not like was the light indicating where the switch is next to the bed. This disturbed my sleep.

Customer review rating 1.5/5

Shane H. Couples - Confirmed reviews ALL

The hotel was decent, but overall, the service was disappointing. Starting with check in, we arrived early due to our flight and normally we receive pre check in at other hotels we’ve stayed in, but it wasn’t an option here. Because of the long flight we wanted to at least change, there didn’t seem to be an area where we could look through our luggage to find our clothes, so we had to do so in the lobby. We were constantly harassed (at least that’s what it felt like) by the bell desk asking to take our luggage, if you don’t want us going through our luggage in the lobby then suggest an area we can go, we don’t know the property. The room itself was ok, the bathroom set up was terrible, and every time we showered the entire bathroom floor flooded. I shouldn’t have to deal with that in a hotel of this caliber. We told the front desk and they fixed the problem, but why was this a problem to begin with. Also, the room didn’t have air conditioning, we asked the front desk and they sent up engineering and he was very confused why we needed cool air and advised us it was turned off in the whole hotel because it was cold outside. Every hotel we’ve stayed at had air conditioning year-round, it shouldn’t matter how cold we want the room, again, a hotel of this caliber should have it on year-round. The next day we went to the front desk to ask for a solution to no air conditioning, the agent sent up a portable air conditioner, which didn’t solve the problem but better than nothing. Lastly, we received a discount card for your restaurant at check in for 20% off, after we dined there we were told the discount expired on 10/31/25. Absolutely ridiculous, first, why wouldn’t the front desk advise us of the expiration date? This isn’t my job to know this information, second, why even give us a discount card if it was going to expire the next day? Third, why do you even have expirations on discounts to the restaurant? The restaurant did give us 10% off for the inconvenience, but it’s the principle that this discount should have been applicable during our entire stay. These are small annoyances in service that just add up to a big inconvenience that shouldn’t have happened in the first place.

Other web-users rate our hotel

  • 291 reviews 8.5/10 Location
  • 605 reviews 7.2/10 Room
  • 687 reviews 8.1/10 Service
  • 11 reviews 6/10 WiFi
  • 391 reviews 8.4/10 Vibe
  • 297 reviews 8.1/10 Amenities
  • 190 reviews 6.9/10 Cleanliness
  • 172 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.