Grand Mercure Imperial Palace Seoul 5 stars

Customer review rating (ALL Rating) 4.3/5 1,245 reviews

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Description

Hotel extras

  • A classic and grand lobby lounge, with hotel rooms featuring charming antique decor

  • Comfortable and modern serviced residence rooms

  • Outdoor swimming pool (open during summer season)

  • Complimentary access to the fitness center for guests (closed on the first Tuesday of each mon

Our accommodation(s)

Hotel location

Grand Mercure Imperial Palace Seoul

640 Eonju-ro, Gangnam-gu
06098 SEOUL
South Korea

GPS:37.5144371, 127.0358267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,245 reviews

Customer review rating 3.5/5

Choi E. Business - Confirmed reviews ALL

This is my second stay at this hotel. The first time left such a good impression, I wanted to come back. This time around, the staff were very professional, friendly and welcoming. My only complaints were that the bathroom in my room had a strong chemical smell and the coffee machine was broken. There was nothing that could be done about the smell (I just left the window open all day/night for the smell to get out which helped). I told the front desk about the coffee machine before heading out for the day, and when I came back, the machine was replaced or fixed, so I was happy they addressed that . Overall, I would very much recommend this place to stay . It's location is ideal, staff is friendly, has a very nice gym, and great buffet.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Imperial Palace Seoul. We are genuinely pleased to learn that you chose to return to our hotel and that you found our location, gym facilities, and buffet offerings to be to your satisfaction. We appreciate your kind words about our staff, who strive to provide a welcoming and professional atmosphere for all our guests. I am also glad to hear that the issue with the coffee machine was promptly addressed during your stay, as we understand the importance of having functioning amenities for our guests’ comfort. However, I would like to sincerely apologize for the unpleasant experience you encountered with the chemical smell in your bathroom. We take such matters seriously, as maintaining a clean and inviting environment is paramount to our operations. Your feedback is invaluable, and I will ensure that it is communicated to our maintenance team for further investigation to prevent similar occurrences in the future. It brings us joy to know that despite these concerns, you would still recommend our hotel to others. We hope to have the pleasure of welcoming you back for a third visit, where we will strive to provide an even more exceptional experience. Thank you once again for your insights. Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 5.0/5

Catherine H. M. K. Couples - Confirmed reviews ALL

Great

Customer review rating 5.0/5

Sunil Business - Confirmed reviews ALL

I had wonderful experience in your hotel. Thanks for warm hospitality

Dear Valued Guest, Thank you for your kind words regarding your stay at Grand Mercure Imperial Palace Seoul. We are delighted to hear that you had a wonderful experience and appreciated our warm hospitality. Our team strives to ensure that all guests feel welcomed and valued, and it is gratifying to know that we succeeded during your visit. Best regards, Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 4.5/5

Sofia V. V. Business - Confirmed reviews ALL

Good, in general terms.

Customer review rating 5.0/5

Geoffrey K. Business - Confirmed reviews ALL

Nice hotel, great location and large rooms !!

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location and spacious accommodations. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional experience in the future. Grand Mercure Imperial Palace Seoul Gangnam

Other web-users rate our hotel

  • 352 reviews 8.2/10 Location
  • 772 reviews 7.4/10 Room
  • 865 reviews 8/10 Service
  • 13 reviews 5.8/10 WiFi
  • 489 reviews 8.6/10 Vibe
  • 366 reviews 8/10 Amenities
  • 245 reviews 6.8/10 Cleanliness
  • 208 reviews 8.8/10 Breakfast

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