Grand Mercure Imperial Palace Seoul 5 stars

Customer review rating (ALL Rating) 4.3/5 898 reviews

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Description

Hotel extras

  • A classic and grand lobby lounge, with hotel rooms featuring charming antique decor

  • Comfortable and modern serviced residence rooms

  • Outdoor swimming pool (open during summer season)

  • Complimentary access to the fitness center for guests (closed on the first Tuesday of each mon

Our accommodation(s)

Hotel location

Grand Mercure Imperial Palace Seoul

640 Eonju-ro, Gangnam-gu
06098 SEOUL
South Korea

GPS:37.5144371, 127.0358267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  898 reviews

Customer review rating 4.0/5

Miki Y. Solo - Confirmed reviews ALL

My cell phone Wi-Fi wasn’t working, but the staff responded promptly and were genuinely kind and helpful. The bed was very comfortable, and the hotel offers one of the best gyms I’ve seen. The bathroom was spacious and well-designed; however, the only downside was a noticeable sewage odor that was a bit distracting. Despite that, I would still choose to stay here again on my next visit to Seoul.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that our team responded promptly and kindly when you experienced an issue with your mobile Wi-Fi, and that you found the bed comfortable and our fitness center to be among the best you have experienced. Your positive comments regarding the spacious and well-designed bathroom are also greatly appreciated. At the same time, we sincerely acknowledge your comment regarding the unpleasant odor you noticed in the bathroom. This is certainly not the level of comfort we aim to provide, and your feedback has been shared with our engineering team for immediate review and corrective action. Thank you once again for your constructive comments and for your kind intention to stay with us again on your next visit to Seoul. We truly look forward to welcoming you back and providing an even more comfortable experience. Warm regards, Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 5.0/5

Nashlyn H. L. P. Solo - Confirmed reviews ALL

It is a very nice hotel. My stay was very comfortable.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to learn that you found our accommodations comfortable and enjoyed your experience. It is our aim to provide all our guests with a pleasant and relaxing environment. We look forward to welcoming you back in the future. Grand Mercure Imperial Palace Seoul Gangnam

Customer review rating 5.0/5

Byoungchul L. Families - Confirmed reviews ALL

Staff members are welcoming and service was superb. We had a wonderful staying and enjoyed buffet. The location was great too.

Customer review rating 5.0/5

Darius S. Families - Confirmed reviews ALL

Everything was lovely about this establishment. My only gripe is that I noticed a lot of dust in certain areas of the rooms, it would be nice if this were addressed.

Customer review rating 2.0/5

Akiko M. Solo - Confirmed reviews ALL

San at the desk was very nice and helpful. Te can service was super slow especially they gave me the wrong taxi number and I ended up waiting extra 15 min. The staff at the car pick up area was not attentive at all. Overall not friendly atmosphere. The food at Familia was fantastic.

Dear Valued Guest, Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam. First of all, we would like to express our sincere appreciation for your kind words about our colleague San. Your compliments are a great encouragement to him and to our entire team. At the same time, we have taken careful note of the inconvenience you experienced with the delayed taxi arrangement and the insufficient attentiveness at the driveway. Monday mornings are particularly challenging for taxi availability despite the collective efforts of our team, and the temporary floor maintenance at the entrance on the day of your stay created an unusually hectic environment. In this situation, our staff unfortunately misunderstood that you were waiting for an acquaintance, and we were unable to provide the prompt assistance you deserved. Your feedback has been shared with the relevant departments, and we are reinforcing communication and situational awareness to prevent similar issues in the future. We are also pleased to hear that you enjoyed your meal at Familia, and your balanced feedback is truly appreciated. Although your short stay did not fully meet your expectations, we sincerely hope to welcome you again and provide a smoother and more pleasant experience next time. Grand Mercure Imperial Palace Seoul Gangnam

Other web-users rate our hotel

  • 295 reviews 8.5/10 Location
  • 621 reviews 7.2/10 Room
  • 700 reviews 8/10 Service
  • 11 reviews 6/10 WiFi
  • 400 reviews 8.4/10 Vibe
  • 299 reviews 8.1/10 Amenities
  • 195 reviews 7/10 Cleanliness
  • 174 reviews 8.9/10 Breakfast

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