Novotel Ambassador Seoul Gangnam 4 stars

Dear Paul, Thank you for choosing our Novotel Ambassador Seoul Gangnam, and for writing a review about your stay. We are glad to read that you enjoyed our hotel and its facilities. Thank you also for recognizing our employees' work and mentioning our French concierge. I will share your review with all the departments; your kind words will motivate our staff to provide perfect service continuously. Your recognition and satisfaction are the best rewards we can wish for. I hope we will have the pleasure of welcoming you again whenever you come back to Seoul. Sincerely, Jeanne Bessiere Guest Experience Manager

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay, we experienced an expected temperature variation and we did not turn on our central air conditioning system. I am sorry that you could not have a comfortable rest because of the room temperature. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have already shared your review with our team and warn our engineering team about the unstable weather that impacts the room temperature. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeanne Bessiere Guest Experience Manager

Dear Anwar A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I have already shared your comment with Benny (our tall French girl) an she was thrilled to see you mentioned her! I am pretty sure your feedback will serve as an encouragement to her to continuously provide the best service. Thank you again for recognizing our staff hard work and for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The smell you noticed comes from the construction work we have in the lower lobby. We are currently constructing two new restaurants to offer an even better experience to our guests. I am verry sorry that the smell disturbed you. Please be assured that our concierge team is closely monitoring the nuisance of the construction work and ventilate the lobby when needed. Also, as you said, we could not include your laundry fee in the invoice because we changed our system on March 2nd. Thus, your stay was split between our old and new system and the charges you paid first could not be detailed after March 2nd, in the new system. Please allow me to apologize for this issue. Our front desk team are learning really well and quickly the new reservation program and are doing their best to provide efficient check-in and check-out. Once again, I hope you will forgive us and will give us the opportunity to show you an improved Novotel whenever you come back to Seoul Sincerely, Jeanne Bessiere Guest Experience Manager

Dear Christine M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also share your remark on the room with the housekeeping manager to verify all the things you mentioned and make the necessary changes. I am sure that this feedback will help us to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager