Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,620 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,620 reviews

Customer review rating 5.0/5

Yiyingmeng L. Friends - Confirmed reviews ALL

Dear Yiyingmeng L., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment not only with check-out staff but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.0/5

Anatoly K. Business - Confirmed reviews ALL

Dear Anatoly K., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 3.0/5

Usman C. Couples - Confirmed reviews ALL

Dear Usman C., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are extremely valuable to us, and we will carefully review them to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 0.5/5

Jen M. Y. Friends - Confirmed reviews ALL

Dear Jen M. Y., Warm greetings from Novotel Ambassador Seoul Gangnam. First, thank you very much for choosing to stay with us and for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the charge for the shaver and toothbrush amenities. We sincerely apologize for the disappointment and frustration this caused. Our hotel follows the current environmental policy in Korea regarding disposable amenities. Information about the chargeable amenities is provided during the check-in process, information letter, and on the product packaging. However, we sincerely regret that this information was not communicated clearly enough to prevent any misunderstanding during your stay. Your comments have been shared with the relevant departments, and we will review how we communicate this information to ensure it is presented more clearly and consistently, allowing our guests to make informed decisions without confusion. Once again, we sincerely apologize for not providing the seamless experience you expected. Your valuable feedback is greatly appreciated and will help us continue improving both our communication and service. We hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying experience. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 5.0/5

Nuttawat S. Friends - Confirmed reviews ALL

Dear nuttawat s., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. Also we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Other web-users rate our hotel

  • 570 reviews 9.1/10 Location
  • 727 reviews 7/10 Room
  • 801 reviews 8.3/10 Service
  • 6 reviews 10/10 WiFi
  • 302 reviews 8/10 Cleanliness
  • 273 reviews 6.1/10 Comfort
  • 268 reviews 5.6/10 Vibe
  • 237 reviews 9/10 Breakfast

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