Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,605 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,605 reviews

Customer review rating 5.0/5

Nicolo A. P. Business - Confirmed reviews ALL

I was in should for business and I chose Novotel ambassador Gangnam for its central location and comfort. The buffet at breakfast is the best and my scale will confirm this

Dear Nicolo A. P., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. Also we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.0/5

Rana G. Business - Confirmed reviews ALL

Had one problem. I prepaid my laundry expense before checking out since it was personal and I did not want it on my bill. On checking out the charge was still on the invoice and I had a difficult time to convince front desk that I had already prepaid the expense.

Dear Rana G., Thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your valuable feedback with us. While we are grateful that you chose our hotel, we are sincerely sorry to learn about the inconvenience you experienced during your check-out process. We understand that you had settled your personal laundry charges in advance to ensure they would not appear on your final invoice. We sincerely apologize that the charge was still reflected at check-out, requiring you to explain the situation to our Front Desk team. We deeply regret the inconvenience and unnecessary frustration this caused, especially during your departure. Please be assured that your comments have been shared with our relevant team for careful review. We will take this opportunity to review our internal communication and billing procedures to help ensure that pre-paid charges are accurately reflected and to provide a smoother and more efficient check-out experience for our guests. Your valuable feedback is greatly appreciated, as it helps us identify areas where we can improve. Thank you for bringing this matter to our attention and giving us the opportunity to enhance our service. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with a seamless and more satisfying stay. Thank you once again for your stay and for your thoughtful feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 3.0/5

Gin C. G. L. Business - Confirmed reviews ALL

Overall, I enjoyed aspects of my stay, but I wanted to bring a specific housekeeping issue to your attention. During my stay, I noticed that a mug I had previously used was placed back into its original position without being cleaned. It appeared as though it had been properly washed and replaced, but upon closer inspection, it was still dirty. Discovering this was quite disappointing. Unfortunately, it compromised my confidence in the cleanliness of the room, and I did not feel comfortable using any of the mugs or utensils for the remainder of my stay. I believe this was likely an isolated oversight, but I wanted to highlight it so it can be addressed with your housekeeping team to ensure standard sanitation protocols are being met.

Dear Gin C. G. L., Thank you very much for choosing Novotel Ambassador Seoul Gangnam once again and for your continued loyalty over the past decade. It is truly an honor to have welcomed you back over the years, and we sincerely appreciate you taking the time to share such thoughtful and valuable feedback with us. First and foremost, we would like to extend our heartfelt apologies regarding the housekeeping oversight you experienced during your stay. We are truly sorry to learn that a used mug was returned to its place without being properly cleaned. We fully understand how this would affect your confidence in the cleanliness of the room, and we sincerely regret the disappointment and inconvenience this caused. Please be assured that your comments have been shared with our Housekeeping team and all relevant departments. We will reinforce our cleaning procedures and sanitation standards to help ensure that this type of oversight does not happen again. We are also especially grateful for your valuable suggestion regarding our breakfast offerings. As a loyal guest who has stayed with us for many years, your perspective is incredibly meaningful to us. We truly appreciate you sharing your honest thoughts, and your comments have been shared with our Food & Beverage and Culinary teams for their review and consideration. Feedback such as yours plays an important role in helping us continue to improve the experience for both our returning guests and first-time visitors alike. Thank you once again for your continued trust, your loyalty over the years, and for providing us with such constructive and valuable feedback. Your comments are greatly appreciated and serve as an invaluable guide as we strive to enhance our services and guest experience. We sincerely hope to have the pleasure of welcoming you back again in the near future and to provide you with an even more enjoyable and memorable stay. Sincerely, Claire L. Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 3.5/5

Maria V. F. G. Business - Confirmed reviews ALL

The room was spacious with the charging ports by the bedside. There was also a lot of storage space and seating areas in the room. The bathroom was well-appointed with a bathtub and the toilet with a bidet. The bed was soft with a good number of pillows provided. However, it was very uncomfortable during the night because the temperature of the room could not be lowered even if there is a console to control it. I set the room to 18 degrees but its stayed 25 degrees all night. Because of this, I woke up in the middle of the night sweating. I woke up several times because the room was too warm until I ultimately could not sleep any longer due to the room temperature.

Dear MARIA V. F. G., Thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your detailed feedback with us. We are delighted to know that you appreciated the spacious room, convenient bedside charging ports, ample storage space, bathroom amenities, and the comfort of our bedding. Your kind comments about these aspects of your stay are sincerely appreciated and serve as great encouragement to our team. At the same time, we are truly sorry to learn that the room temperature caused you significant discomfort during the night. We sincerely apologize that the air-conditioning did not provide the comfortable sleeping environment you expected, resulting in an interrupted and restless night's sleep. Please accept our heartfelt apologies for the inconvenience you experienced. Your feedback has been shared with our Engineering and relevant departments for careful review. We will thoroughly inspect the air-conditioning system and continue working to improve our facilities so that our guests can enjoy a consistently comfortable stay. We greatly appreciate your valuable comments, as they help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the comfortable and enjoyable experience that you rightfully expect from us. Thank you once again for your stay and for your constructive feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 3.5/5

Haruko K. Business - Confirmed reviews ALL

the breakfast was impressive!

Dear Haruko K., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Other web-users rate our hotel

  • 574 reviews 9.1/10 Location
  • 730 reviews 7/10 Room
  • 810 reviews 8.3/10 Service
  • 7 reviews 10/10 WiFi
  • 304 reviews 8.4/10 Cleanliness
  • 270 reviews 5.9/10 Comfort
  • 265 reviews 5.2/10 Vibe
  • 245 reviews 9.2/10 Breakfast

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