Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,258 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • Health and relaxation facilities: swimming pool, gym, sauna, and golf range

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,258 reviews

TripAdvisor Rating  4.5/5  2,200 reviews

Certificate of excellence 2024

Actually a 4 star hotel

Customer review rating 3.0/5

N. P. Business - Confirmed reviews ALL

Did not like the food, sometimes it was stale. The bathtub was smaller. The cleaning staff don't clean properly - sometimes forgets to refill shower gel, replacing laundry bags and water bottles. The air-conditioning temperature sometimes used to be high and lot wamer. Also pants were not complementary in laundry

Dear N. P., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, and appreciate your candid comments. We regret to hear that the food did not meet your expectations and that you encountered issues with freshness. We strive to provide high-quality dining options, and your insights will be shared with our culinary team to ensure improvements are made. We also understand your concerns about the size of the bathtub and the cleaning standards. It is essential for us to provide a comfortable and well-maintained environment for our guests, and We are sorry to learn that our cleaning staff did not consistently meet this standard, particularly with regard to replenishing shower gel, laundry bags, and water bottles. I will address this with our housekeeping team to ensure that all necessary items are properly stocked and that our cleaning protocols are followed diligently. Regarding the air-conditioning, We apologize for the discomfort you experienced with the temperature control. It is important that our guests feel comfortable during their stay, and We appreciate you bringing this to our attention. We will investigate the issue to ensure that our systems are functioning optimally. Lastly, We understand your disappointment about the laundry services not including complimentary pants. I will review our policies with our team to ensure that our guests have a clear understanding of the amenities available to them. Your feedback is invaluable, and we take it seriously as we continually strive to enhance our guest experience. Thank you for your understanding, and I hope to have the opportunity to welcome you back in the future, providing you with a stay that exceeds your expectations. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

A bit disappointed

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Many mosquitos inside the hotel, incl. public areas even in the room which impact the sleep quality. 2 of 3 stay days encounter same problem. Rest are OK

Dear Chiung-Ting W., Thank you for sharing your feedback regarding your recent stay with us. We want to sincerely apologize for the discomfort you experienced due to the presence of mosquitoes in the hotel. Your comfort and satisfaction are our top priorities, and We regret that this issue impacted your overall experience and sleep quality during your stay. We understand how disruptive it can be to encounter mosquitoes, especially in both public areas and your room. We strive to maintain a pleasant and welcoming environment for all our guests, and we am truly sorry that we fell short in this regard. Please rest assured that we take your concerns seriously. I will be sharing your feedback with our maintenance and housekeeping teams to ensure that we address this issue promptly and effectively. While we are glad to hear that the rest of your stay was satisfactory, we truly wish that the mosquito problem did not overshadow your experience. We are committed to providing a comfortable and enjoyable atmosphere, and we appreciate you bringing this matter to our attention. Thank you once again for your feedback. I hope you will consider staying with us again, and we assure you that we will work diligently to ensure a more pleasant experience in the future. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Refused access to level 3 & zero points on profile

Customer review rating 1.0/5

Matthew T. Business - Confirmed reviews ALL

I had a hair cut booking after checkout. At 3pm I was told i could not go to level 3 for my hair cut. So, i had to cancel this. Booking also did not transfer the booking correctly after many emails. On check in they said it was against my profile. However, your staff did not transfer this correctly. I paid for the booking and stayed there. However the points went to someone who did not stay there. Very disappointed.

Dear Matthew T., Thank you for sharing your experience with us. We want to extend my sincerest apologies for the inconveniences you faced during your recent stay. We deeply regret that you were unable to access 3rd floor for your haircut appointment, which led to its cancellation. It is certainly not the level of service we aim to provide, and We understand how disappointing this must have been for you. We also apologize for the issues surrounding your booking transfer and the communication regarding your profile. It is concerning to hear that our staff did not handle this correctly, and We appreciate your patience throughout this process. Your experience is important to us, and we take your feedback seriously. Regarding the points allocation, We assure you that we have credited your membership account appropriately. However, We understand your frustration, especially after the effort and resources you invested in your stay. We strive to ensure that our members receive the full benefits they deserve, and I regret any shortcomings in this regard. Your feedback is invaluable to us, and I will personally ensure that our team reviews the communication and processes involved to prevent similar issues in the future. We truly value your loyalty, and We hope to have the opportunity to restore your faith in our services. Thank you once again for your understanding, and please do not hesitate to reach out if you have further concerns or if there is anything we can do to improve your experience with us in the future. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Location is Good, Restaurant is Good....But Front Desk service is so so

Customer review rating 1.5/5

Bc Business - Confirmed reviews ALL

I was requesting to extend my Stay One night due to my Flight was cancelled ( Typhoon in Taiwan), but I do not feel the Front desk is trying their best to help and their answer is Only "No room"... For me, a very experience traveler for more than 30 years, a World class hotel will NOT just always book 100%...

Dear Guest, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your recent stay. We understand how frustrating it can be when travel plans are unexpectedly disrupted, especially due to circumstances beyond your control, such as a typhoon. Our team strives to provide the highest level of service, and I regret that we fell short in this instance regarding your request for an extended stay. Unfortunately, on the date you requested, our hotel was indeed fully booked. We do our utmost to accommodate our guests, especially in situations like yours, but there are times when our capacity limits prevent us from offering additional nights. I assure you that our front desk staff was doing their best under the circumstances, but I understand that it may not have felt that way at the time. We value your loyalty as an experienced traveler and appreciate your understanding. Your feedback is important to us, and we will use it to improve our communication and service in the future. Should you find yourself in the area again, we would love the opportunity to provide you with a more seamless experience. Thank you for your understanding, and please do not hesitate to reach out if there is anything further we can assist you with. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Excellent location

Customer review rating 4.5/5

Gustavo Business - Confirmed reviews ALL

for business trip during 7 days, the hotel was a little far from the office (but that i knew) but very close to the gangnam district, the hotel is very nice and the breakfast was just outstanding

Dear Leopoldo G M., Thank you for the excellent rating you provided following your recent stay at our hotel. It is always a pleasure to receive positive feedback. Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you :) Sincerely, Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

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Other web-users rate our hotel

  • 519 reviews 9.2/10 Location
  • 623 reviews 7.3/10 Room
  • 677 reviews 8.8/10 Service
  • 15 reviews 7.4/10 WiFi
  • 267 reviews 7.6/10 Cleanliness
  • 227 reviews 8.8/10 Breakfast
  • 134 reviews 5.6/10 Value
  • 95 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.