Novotel Ambassador Seoul Gangnam

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Novotel Ambassador Seoul Gangnam 4 stars

Customer review rating (ALL Rating) 4.4/5 848 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 4 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • Health and relaxation facilities: swimming pool, gym, sauna, and golf range

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

Telephone +82 2-567-1101

Fax +82 2-564-4573

Contact email

  • GANGNAM STREET (BONGEUNSARO):  GANGNAM Gangnamdaero

  • KAL LIMOUSINE:  3A (#6703) 4A or 10B

  • GANGNAM STATION:  2 GREEN GANGNAM STATION

  • NONHYEON STATION:  7 LIGHT GREEN NONHYEON

  • SHINNONHYEON STATION:  9 GOLD SHINNONHYEON

  • By plane

    INCHEON At 65km / 40 miles - Shuttle paying

  • By boat

    TUKSOM FERRY At 12km / 7 miles

  • By boat

    YOUIDO FERRY At 17km / 10 miles

  • By car

    KYUNGBU EXPRESS HIGHWAY At 1km / 0 miles

  • By train

    GANGNAM STATION At 1km / 0 miles

  • By train

    SEOUL TRAIN STATION At 15km / 9 miles

GPS:37.505258, 127.028829

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Novotel Ambassador Seoul Gangnam features spacious and luxurious hotel rooms in the heart of Gangnam disctrict. Our bright and compemporary designed rooms will help you fully relax in after a long day of traveling or working. Select from our selection of unique hotel rooms for an unforgettable experience in Seoul. Furbished with full ultility, we take care of everything you can think of. We ensure top quality service and hotel rooms at our luxury hotel.

Our guest reviews

Our guest reviews for
Novotel Ambassador Seoul Gangnam

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  848 reviews

TripAdvisor Rating  4.5/5  2,029 reviews

Certificate of excellence 2022

Customer review rating 3.5/5

Khurshed M. Business - Confirmed reviews ALL

It was satisfactory but very frustrating that there were no snacks in Executive Lounge on level 16

Dear Khurshed M., First of all, thank you very much for taking the time to write this review about your stay at our Novotel Ambassador Seoul Gangnam. I am sorry that you weren't satisfied with our Executive Lounge. I have shared your comments with the concerned team to improve the quality of our service. At Novotel, we strive to provide the highest level of hospitality for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience. We hope that you will allow us to welcome you again during your next trip to Seoul. Sincerely, Jeanne Bessiere Guest Experience Manager

one of the best location in Gang nam, Seoul.

Customer review rating 4.0/5

Mb Business - Confirmed reviews ALL

Over all are more than good, but with some of the old facility It would be much better if customer can get lower room rate, especially by sponsor/ recomendation of partner. suggestion for one case that it is much better if customer that need to check out in early morning the can get room service (breakfast-coffee) early too since breakfast started at 7am.

Very good stay!

Customer review rating 5.0/5

Mp Solo - Confirmed reviews ALL

I spent 2 nights here and it was very pleasant. The hotel is spacious and well located - easily accessible to various locations I wanted to go, both in foot and by car. The parking lot was decent with no extra charge. The bonus plus was the sauna! Very nice and clean. I just loved it! The staff were friendly and helpful. Highly recommended

住宿愉快

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good location and excellent services.

Pleasant stay

Customer review rating 5.0/5

John L. Solo - Confirmed reviews ALL

Had a best experience at Novotel. Friendly staff and cozy environment. Thank you all for Novotel for great hospitality!!

Dear Hyun Woo L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Stay

TripAdvisor rating 4.0/5

danielE4NL TripAdvisor review

The room was good but however the Air con was noisy a bit. All the staff was very helpful especially the concierge team. They were very nice and kind as well. The hotel manager was helpful giving a complimentary breakfast and upgraded my room. The room is very nice especially on 11th floor upwards. The breakfast should have more variety but it’s acceptable. Over the service is very good. I would like to thank you for the nice hospitality and will stay at your hotel for my next trip.

Dear DanielE4NL, I would like to thank you for choosing our Novotel Ambassador Seoul Gangnam and for taking the time to share your review. I am glad to hear you enjoyed your overall stay at our hotel, as well as our staff service. However, I am very sorry that our air conditioning system kept you from having a perfect quiet stay. Please accept my sincere apologies for this inconvenience. I will make sure to share your comments with our team for necessary improvements needed and also to encourage our employees to work even harder. We hope to serve you again whenever your travels bring you back to Seoul. Sincerely, Jeanne Bessiere Guest Experience Manager

Great kocation and good quality of staff

Customer review rating 4.5/5

Willem Business - Confirmed reviews ALL

The location of the hotel is prefect. So is also the staff, they are friendly and helpfull

Dear Mr. V., First of all, thank you very much for taking the time to write a review about your stay at our Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our staff. I am sure that your review will serve as an encouragement to all of our employees as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Goody Stay

Customer review rating 5.0/5

Sue P. Business - Confirmed reviews ALL

Overall it was so nice staying over there except the last 2 days in the suite room.

Dear Hyun Sook P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. What a delight to read that you enjoyed your unit and overall stay at our resort, even if the suite room did not fully satisfy you. I am sorry that your experience with the suite did not meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Excellent

Customer review rating 4.5/5

Crock Business - Confirmed reviews ALL

Everything I needed.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Good stay

Customer review rating 4.0/5

Ismadi Business - Confirmed reviews ALL

Overall experience was good. The only thing is that the aircon has intermittent problems so I was given a fan instead.

Convenient Location

Customer review rating 4.5/5

Ken Y. Business - Confirmed reviews ALL

I stayed 4 nights during my trip to Seoul last week. It is an upscaled hotel at the center of Gangnam, Seoul, Korea.

Not bad all round

Customer review rating 4.0/5

Guy O. Business - Confirmed reviews ALL

All was nice and dandy but the fact we were limited o room service given the fact the Korean rest was closed and the bar wasn't offering alcohol till a late hour was not appreciated. Otherwise nice business hotel

Good stay

Customer review rating 4.0/5

Noam M. Business - Confirmed reviews ALL

Overall the stay was good and satisfactory However there were some reduction in the level of service for the executive room The mini bar items were not complimentary There were no iron in the room No breakfast option in the executive lounge

Dear Noam Avraham M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Good stay

Customer review rating 5.0/5

Young S. P. Couples - Confirmed reviews ALL

Thank you very much for giving me comfortable rest.

Dear Young Seok P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Location was good!

Customer review rating 5.0/5

N. Friends - Confirmed reviews ALL

Convenient hotel location with lots of food options nearby. Railway station is just 5-10mins walk.

Dear N., Thank you very much for having chosen Novotel Ambassador Seoul Gangnam. It is a pleasure to read your feedback. I am glad to hear you enjoyed your unit and overall stay. Your opinion is valuable to us as it will help us to grow further. I hope you will come back to Seoul soon and I look forward to seeing you again at our Novotel Ambassador Seoul Gangnam for another pleasant stay! Sincerely, Jeanne Bessiere, Guest Experience Manager

Bunch of professionals!

Customer review rating 5.0/5

John L. Couples - Confirmed reviews ALL

Very professional staffs are all over the place Very kind and helpful with great smile

To be improved for added value

TripAdvisor rating 2.0/5

chihyounlee Business - TripAdvisor review

Hello, I have stayed in executive room for more than 10 nights. In short, I think 'Novotel Ambassador Seoul Gangnam' needs to improve quality of fundamental service. First impression of the place was poor due to cleanliness of the room. there were many stains on table under the TV. and unknown stuff(seems parts of vinyl) were sticked to the wall. So I had to request for the room change. And new room was fine without such things. After staying and 1~2 day before check-out, I was really surprised for the amount of dust on the head board of the bed. I think it is not something from outside. it is accumulated during my staying which means there was no 'at least one time cleaning' for that area during my 10days of staying. This quality of service makes me doubt that I'm staying in executive room. As a result, I don't think I will visit 'Novotel Ambassador Seoul Gangnam' again, because it is not providing enough added value of staying regarding price. I hope this message can help other customer to get better service.

Dear Chihyounlee, First of all, I would like to thank you for choosing to stay with us and providing your honest review. Your feedback is very important to us. I do sincerely apologize for the inconvenience caused by the rooms’ condition. Providing an exceptional experience to all our guests is our number one priority. Therefore, your review has already been shared with the related department to ensure the necessary guidelines are in place and avoid similar issues in the future. I genuinely hope that you will give us another opportunity to regain your trust and serve you better. Jeanne Bessiere Guest Experience Manager

Could not expect anything more than this!

TripAdvisor rating 5.0/5

Nguyet T TripAdvisor review

Thank you for supporting my family throughout this specific stay! My daughter just got her surgery this week and of course Novotel provided us more than enough services, with a variety of food to choose from during the breakfast's buffet and also the happy hour. Especially the room services that I want to highlight, quick responses and always provide with best of the best equipments (pillows, towels, etc...)/

Dear Nguyet T., First of all, thank you very much for choosing to stay at our Novotel Ambassador Seoul Gangnam. We appreciate your kind review about our hotel and staff. Your review will be forwarded to the entire team and it will serve as an encouragement to all of our staff and lead them to provide even better services. We hope that all your family stay healthy and we are looking forward to welcoming you back! Sincerely, Novotel Gangnam Client Service Team

Good

Customer review rating 4.0/5

Gb Business - Confirmed reviews ALL

Check-in staff and concierge were helpful.

Dear Gyu Gyoung B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. I will share your comments with our team, especially with the front desk, concierges, and the housekeepers. I am sure that this feedback will serve as an encouragement to all of our staff. Regarding the dust in the room and the noise made by the heater, I sincerely apologize for the inconvenience this may have caused you during your stay. I would like to reassure you that we are currently investigating those issues. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, The customer service team

Perfect stay

Customer review rating 5.0/5

John L. Business - Confirmed reviews ALL

Such pleasant stay with well organized opearation. Every single staff are super kind and nice!

Dear Hyun Woo L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. We are glad that our services reached your expectations. We have already shared your comment with all our staff members. They are grateful and more motivated than ever! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The customer service team

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