Only there for 2 nights but was under 24 hour quarantine so di not get the full benefit of this Hotel.

Short business, and everything was arranged perfectly in the Hotel,

1. Less choice of selection 2. I order pasta , it is not cooked 3. I order beef steak with the most expensive 3 times. 1sr time is ver good, 2nd time It is very hard and difficult to eat , very bad, 3rd time again it is not worthy my money,

Great experience in overall

Had great experience staying at the hotel Stayed there for a bit more than 2 months Everyone is super nice. Thanks to vallet, concierge, front desk and house keeper teams. I emailed hotel directly to make reservation and if it wasnt celina K. i would have not stated at this hotel. She was super responsive and helpful. Also, Brian Yoon at the front desk handled all my questions and need during my stay for two months. Thanks again to everyone at this hotel and i will definitely stay at this hotel for my next visit

I am staying always at Novotel Gangnam when I come to Seoul. It's the perfect mix of nice rooms, super service and convienent location.

The Novotel in Gangnam made my stay very comfortable so I could stay focused on work. The room and hotel itself was very clean. The amenities and location added to the ease of my trip.

Excellent staff, room, and amenities.

Clean, Polite, Close to subway and shopping area

we can easily contact this hotel in seoul and full equipment service area like as sauna facility dining and parking area. but elavate which under construction was inconvenient to us. Room charge was adequate.

I stay every year more than 100 nights in this hotel. The location, and the staff are great. the hotel rooms are small with a noisy air condition and a strange light system. the hotel is expensive for such a small room. the hotel is very well connected with the public transportation system and he has a nice health club with pool and good but expensive restaurants

Located at one of the best and happening areas of Seoul. Breakfast was awesome, guest will be spoilt for choice. The Gym is well equipped. Employees of the hotel are very cordial and cooperative. I shall look forward to stay here once again.

it was lovely to stay there. From front desk they upgraded the room and gave me free drink coupons. Room was cosy and spacious for 2 people. It takes 8 mins from sinnonhyun subway station. Also the decorations at the 1st floor was marvelous which goes well with this season.

I stayed 2 night and everything was perfect: service, quality, kindness of the crews. Very good breakfast both as quality and variety. High quality restaurant, even if a little bit expensive. High level food.

I understand that mistakes can occur but .... On checking out of the Novotel Ambassador Gangnam, I thought I was being substantially overcharged, but was assured that all charges were correct. However, before leaving the hotel lobby, I had the chance to review copies of my booking confirmations. They all showed I had clearly been overcharged. So, I returned to the check-out desk and raised my concerns with the duty manager. To my utter surprise, he arrogantly dismissed the matter, adamantly asserted all charges were correct, notwithstanding being shown the booking confirmations on my iPhone which proved the contrary. It was only after I later emailed the hotel with copies of their bill plus the booking confirmations that someone else took enough interest in the matter to properly consider the charges and realise an error had been made. So, yes the problem was ultimately resolved ... but who really wants to go through the hassle of having to chase and chase a hotel to simply get the charges correct? I know I don't. As a gold member of Accor I expected a lot better service, certainly not the disrespectful attitude of reception staff/management. The hotel itself is fine, but there's plenty of other fine hotels in Gangnam where staff can be relied on to behave much better. Accordingly, I'll be going elsewhere in future.