Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,665 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

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Room 1

Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,665 reviews

Customer review rating 5.0/5

James B. Friends - Confirmed reviews ALL

Dear James B., First, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your detailed feedback. We are truly grateful to hear that you had a wonderful stay and that you were satisfied with the professionalism and helpfulness of our Front Desk and Concierge teams. We are also delighted to know that you felt our colleagues worked well together to provide you with a pleasant experience. Your kind words will certainly be shared with our team as a great source of encouragement and motivation. However, we sincerely apologize for the condition of your room during your stay in Room 1206. We are very sorry to learn that the room was dusty and that this caused you discomfort during your stay. Your comments regarding the room cleanliness have been shared with our Housekeeping team, and we will review our cleaning procedures and inspection standards to ensure that our rooms are maintained to the highest level of cleanliness. We also sincerely regret that the service you experienced when redeeming your welcome drink left you with a negative impression. We are particularly concerned to hear that you felt you were treated differently, as we strive to provide all our guests with the same warm, respectful, and welcoming service regardless of their nationality. Your feedback has been shared with the relevant team for careful review, and we will continue to reinforce our service standards to ensure that every guest feels genuinely welcomed and valued. At the same time, we greatly appreciate your kind comments regarding our Front Desk and Concierge teams. Your positive feedback, as well as your valuable suggestions, will be shared with all relevant teams and will serve as an important guide in our continued efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and satisfying experience. Thank you once again for your stay, valuable feedback, and kind words toward our team. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 3.0/5

Sen L. Solo - Confirmed reviews ALL

Dear Sen L., Thank you very much for choosing to stay with us and for taking the time to share your detailed feedback. We truly appreciate your patronage and the opportunity to serve you. However, we sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for the inconvenience you experienced regarding the breakfast arrangements and the delay in assistance at the Concierge Desk. We fully understand your disappointment in having to wait for a seat during breakfast, especially during the busy weekend period. We also appreciate your thoughtful suggestion regarding a reservation system or designated seating for our elite members. Your comments will be shared with the relevant departments for careful review as we continue to improve our breakfast operation and enhance the overall guest experience. Furthermore, we sincerely regret that you were left unattended while waiting for assistance with your food delivery. We understand how frustrating this must have been, particularly when the designated delivery pick-up area was not clearly communicated. We will review how we can provide more visible and accessible guidance for our guests. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a more seamless and satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding, valuable feedback, and continued support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.5/5

Yun J. Families - Confirmed reviews ALL

Dear Yun J., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 3.5/5

Biao G. Solo - Confirmed reviews ALL

Dear Biao G., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 5.0/5

Julia C. Families - Confirmed reviews ALL

Dear Julia C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Other web-users rate our hotel

  • 546 reviews 9.2/10 Location
  • 712 reviews 6.8/10 Room
  • 811 reviews 8.3/10 Service
  • 5 reviews 10/10 WiFi
  • 290 reviews 8/10 Cleanliness
  • 271 reviews 5.9/10 Comfort
  • 268 reviews 5.7/10 Vibe
  • 236 reviews 9.1/10 Breakfast

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