Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,587 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,587 reviews

Customer review rating 4.5/5

Bruno L. Families - Confirmed reviews ALL

Thanks for giving us the wonderful stay, our child love it

Dear Bruno L., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 5.0/5

Elizabeth M. Solo - Confirmed reviews ALL

Lovely accommodations close to food and shopping. The water pressure in the shower was excellent in my room.

Dear Elizabeth M., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with housekeeping team but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 3.0/5

Ah S. T. Business - Confirmed reviews ALL

All good except key to room door not working despite already asked to re-validate. Felt the staff take this request likely.

Dear Ah S. T., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely sorry to learn that certain aspects of your stay did not meet your expectations. First and foremost, please accept our heartfelt apologies for the inconvenience caused by the room key not functioning properly even after you had requested revalidation. We also sincerely regret that our team did not provide you with sufficiently detailed and attentive assistance regarding this matter, which understandably led to disappointment. Please be assured that your comments have been shared with the relevant departments. We have made our teams aware of the concerns you experienced and will reinforce staff training and service standards to ensure that similar situations are handled more effectively and professionally in the future. Furthermore, we are truly sorry to learn that, as a valued ALL Silver member, you did not feel recognized or experience the sense of loyalty and appreciation that you rightfully deserve. We fully acknowledge that we fell short of your expectations, and for that, we sincerely apologize. Please rest assured that all of the valuable feedback you shared, including your comments regarding member recognition and service experience, has been communicated to the appropriate departments for careful review. We will use your observations as an opportunity to improve and present a higher standard of service moving forward. Nevertheless, we are deeply grateful for your positive comments regarding certain aspects of our hotel, including our location. We sincerely hope that these elements contributed, even in a small way, to making your stay more comfortable and enjoyable. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and demonstrate the improvements we are making. Once again, please accept our apologies, and thank you for your understanding and valuable feedback. Thank you. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 2.5/5

Kok K. G. T. Couples - Confirmed reviews ALL

The hotel location was good but most of the staffs are very unfriendly and cold towards the guest except the lady at the executive lounge. She was the only one who make the guests feel comfortable and at home. The happy hour at the lounge on the ground floor on the weekend was disaster as there were no staffs to clear the utensils and no one to lay the table which is uncommon for a 4 stars or 5 stars hotel.

Dear Kok K. G. T., Thank you very much for choosing to stay with us and for taking the time to share your detailed feedback regarding your recent stay. First and foremost, please accept our sincere apologies that your experience did not meet the high standards we strive to provide. We are particularly sorry to learn that you felt our service lacked the warmth and friendliness that should be extended to every guest. Providing genuine hospitality is one of our most important values, and we regret that we did not make you feel welcomed and comfortable throughout your stay. We also apologize for the inconvenience you experienced in our lounge during the weekend happy hour service. Your comments regarding the clearing of used tableware and table maintenance have been noted with great concern. Furthermore, we are sorry that your Platinum membership recognition did not meet your expectations, particularly regarding the check-in experience. In addition, we regret to hear that the condition of your guest room did not leave a favorable impression. We sincerely apologize for the maintenance issue with the safety deposit box drawer and for the overall impression that the room appeared worn. Please be assured that your feedback has been shared with the relevant department heads, including our Front Office, Executive Lounge, and Engineering teams, for immediate review and corrective action. At the same time, we are delighted to know that the service provided by our colleague at the Executive Lounge made a positive impression on you. We will ensure that your kind recognition is shared with her, as such encouragement is highly motivating for our team members. Your feedback is invaluable to us, as it helps us identify areas where we can improve. We are committed to reviewing our service standards, enhancing staff training, and improving our facilities to ensure a more consistent and welcoming experience for all guests. Once again, please accept our sincere apologies for the shortcomings you encountered. We greatly appreciate your candid feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with the level of service and hospitality that you rightfully expect and deserve. Thank you. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 0.5/5

Daniel K. Business - Confirmed reviews ALL

We will never come back to the hotel as long as you have terrible air conditioning system

Dear Daniel K., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations regarding air conditioning system and service. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are extremely valuable to us, and we will carefully review them to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Other web-users rate our hotel

  • 570 reviews 9.2/10 Location
  • 716 reviews 7.2/10 Room
  • 798 reviews 8.3/10 Service
  • 7 reviews 10/10 WiFi
  • 296 reviews 8.4/10 Cleanliness
  • 261 reviews 5.3/10 Vibe
  • 260 reviews 6.4/10 Comfort
  • 251 reviews 9.2/10 Breakfast

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