Customer review rating (ALL Rating) 4.4/5 1,167 reviews
Novotel Ambassador Seoul Gangnam
130 Bongeunsa ro, Gangnam gu
Telephone +82 2-567-1101
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Access: 1 km / 0.63 mi 5 min drive
Access: 1 km / 0.63 mi 3 min drive
Access: 2 km / 1.25 mi 4 min drive
Access: 12 km / 7.5 mi 33 min drive
Access: 15 km / 9.38 mi 45 min drive
Access: 17 km / 10.63 mi 40 min drive
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Gourmet hotel buffet, the SQUARE, features diverse Korean, Japanese, Chinese, Western, and American favorites in Seoul . With a comfortable atmosphere and modern interior, the SQUARE, is an ideal venue for business and family gatherings.
Start your day off at 'the Deli' with the freshly baked breads and coffee. From the fluffy pastries to the various cakes, 'the Deli' provides you the sweet pleasure to complete your day.
Entrée is a contemporary dining restauant in Novotel Ambassador Seoul Gangnam hotel featuring Western and Korean cuisines, prepared with quality of ingredients in a modern style.
Novotel Ambassador Seoul Gangnam features spacious and luxurious hotel rooms in the heart of Gangnam disctrict. Our bright and compemporary designed rooms will help you fully relax in after a long day of traveling or working. Select from our selection of unique hotel rooms for an unforgettable experience in Seoul. Furbished with full ultility, we take care of everything you can think of. We ensure top quality service and hotel rooms at our luxury hotel.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 2.5/5
Steve S. Business - Confirmed reviews ALL
Staff service is good. There is no air conditioning, so the rooms get quite warm during the day.
Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay, we experienced an expected temperature variation and we did not turn on our central air conditioning system. I am sorry that you could not have a comfortable rest because of the room temperature. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have already shared your review with our team and warn our engineering team about the unstable weather that impacts the room temperature. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeanne Bessiere Guest Experience Manager
Customer review rating 5.0/5
Anwar A. Families - Confirmed reviews ALL
Love the staff the were so nice and helpful especially the French girl i forgot her name . Thanks alot accor
Dear Anwar A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I have already shared your comment with Benny (our tall French girl) an she was thrilled to see you mentioned her! I am pretty sure your feedback will serve as an encouragement to her to continuously provide the best service. Thank you again for recognizing our staff hard work and for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager
Customer review rating 2.0/5
Anonymous Business - Confirmed reviews ALL
Everywhere in the hotel except for the room inside, it smelled like leaking from sewerage. Unpleasant ordor prevails lobby and elevators.
Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The smell you noticed comes from the construction work we have in the lower lobby. We are currently constructing two new restaurants to offer an even better experience to our guests. I am verry sorry that the smell disturbed you. Please be assured that our concierge team is closely monitoring the nuisance of the construction work and ventilate the lobby when needed. Also, as you said, we could not include your laundry fee in the invoice because we changed our system on March 2nd. Thus, your stay was split between our old and new system and the charges you paid first could not be detailed after March 2nd, in the new system. Please allow me to apologize for this issue. Our front desk team are learning really well and quickly the new reservation program and are doing their best to provide efficient check-in and check-out. Once again, I hope you will forgive us and will give us the opportunity to show you an improved Novotel whenever you come back to Seoul Sincerely, Jeanne Bessiere Guest Experience Manager
Comfortable and well located
Customer review rating 4.5/5
Christine M. Solo - Confirmed reviews ALL
Staff were very hospitable; room was comfortable and location was good. I would recommend; however, that you look at refurbishing some aspects of the room. There was a loose tile on the floor in the bathroom and a couple of the cupboards under TV need realigning (just wear and tear). The shower over the bath is not that safe especially for older people so I would prefer a stand alone shower for safety.
Dear Christine M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also share your remark on the room with the housekeeping manager to verify all the things you mentioned and make the necessary changes. I am sure that this feedback will help us to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager
Customer review rating 5.0/5
Joan C. Business - Confirmed reviews ALL
Everything was perfect
Dear Mr. C., We appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price