Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.6/5 1,357 reviews

Novotel Ambassador Seoul Gangnam - Image 1
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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,357 reviews

TripAdvisor Rating  4.4/5  2,255 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Nicola A. Business - Confirmed reviews ALL

Very comfortable stay, as always. The rooms may be a bit outdated, but they’re very spacious and the bed is super comfy. The hotel gym is the real highlight for me — it’s fully equipped with everything you need for a proper workout. Breakfast also offers plenty of options and great quality. Thank you again for having me!

Customer review rating 3.5/5

Lee C. Business - Confirmed reviews ALL

Hotel is decent enough, however, I found the staff in restaurant sometimes rude, especially on the entrance. The bar in the lobby is also not that great in terms of service.

Dear Lee C., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are extremely valuable to us, and we will carefully review them to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 2.5/5

Preston L. Business - Confirmed reviews ALL

The bathtub's drainage system in my room is almost clogged. The water was running very slow at the drainage.

Dear Preston L., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are extremely valuable to us, and we will carefully review them to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire L. Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.5/5

Patrick L. Business - Confirmed reviews ALL

It was a really pleasant stay - good facilities and most importantly, staff was very helpful and polite. Excellent service rendered.

Dear Patrick L., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 1.0/5

Chotai N. C. Business - Confirmed reviews ALL

1) provided comb but wanted to charge for toothbrush on the name of sustainability. Must inform the guest specifically before they arrive so they could bring their needs 2) Poor english communication by almost all staff

Dear Chotai N. C., Thank you very much for taking the time to share your valuable feedback with us, and my name is Claire Lee, Guest Experience Manager. We sincerely apologize for failing to show any improvement despite this being your second feedback. We would like to extend our sincere apologies for the disappointing experience you had during your recent stay. It is truly regrettable to learn that our service, communication, and dining options did not meet your expectations, and that our staff’s attitude left you feeling unwelcome. Please be assured that this is far from the level of service we strive to provide to our guests. We are especially sorry for the inconvenience caused regarding the room cleaning issue and the lack of clear communication about our sustainability policy for in-room amenities. We completely understand your frustration and will make sure that our relevant teams are re-trained to handle such requests with care, clarity, and professionalism. Your comments about vegan food options and staff communication have also been shared with our restaurant team and training all relevant departments. We will review our procedure for assisting guest, and we will strengthen English and guest service training to ensure better guest interactions in the future. Once again, we deeply apologize for the shortcomings you experienced. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We will take your comments very seriously and use them to guide our ongoing efforts to enhance the guest experience. Thank you for giving us the opportunity to learn from this, and we hope you might reconsider and allow us a chance to provide you with a much better experience in the future. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

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Other web-users rate our hotel

  • 554 reviews 9.3/10 Location
  • 688 reviews 7.5/10 Room
  • 770 reviews 8.6/10 Service
  • 7 reviews 9.5/10 WiFi
  • 279 reviews 8.1/10 Cleanliness
  • 253 reviews 9.3/10 Breakfast
  • 252 reviews 6.2/10 Vibe
  • 242 reviews 7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.