Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,476 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,476 reviews

TripAdvisor Rating  4.4/5  2,300 reviews

Certificate of excellence 2025

The best receptionist Rosie and experience

TripAdvisor rating 5.0/5

kok man y TripAdvisor review

The receptionist Rosie is a very nice and friendly lady! No problem with English communication at all and kindly in helping me with my check out process smoothly. Definitely a good service and will come again!

Best check in ever

TripAdvisor rating 5.0/5

민수 신 TripAdvisor review

When I checked in Rosie helped us to check in. It was really pleasure moments. Also hotel is really closed to Gangnam station which also very pleasant.

Terry Oh, Night Staff, TERRIBLE ATTITUDE

TripAdvisor rating 1.0/5

EmpireSt8 TripAdvisor review

I am writing to formally complain about the conduct of the night staff, Terry Oh. Late in the evening, I called the hotel to check on my wife, who was outside the property at the time and just arrived back. I simply requested to be transferred to her room and speak with her to ensure she was safe as she is traveling alone. Terry’s response was shockingly inappropriate. He was rude, dismissive, and, most concerningly, spoke on behalf of my wife, stating that she “did not want to talk,” without her having communicated this to him in my presence. His tone was aggressive and condescending, and his behavior went far beyond what is acceptable for someone in a managerial role. I used to work for owners for hotel management companies in US and Asia and never in my life experienced such rudeness. Eventually, I was able to speak to my wife directly by phone and wish her goodnight, which made it clear that Terry had no authority to speak for her or to insert himself in that manner. This is not a minor issue. A night staff has a duty of care, especially during late hours. If a situation had escalated or if something had happened to my wife, his conduct would have been deeply troubling and potentially dangerous. Speaking on behalf of a guest, particularly in a situation involving personal safety, is entirely unacceptable. Terry Oh demonstrated extremely poor judgment and a complete lack of professionalism. Someone with this attitude and decision making should not be representing your hotel, especially overnight when guests are most vulnerable. I would suggest replacing Terry Oh with someone more competent. I strongly urge management to take this matter seriously and to remove this individual from any guest facing or supervisory role. His behavior reflects badly on the hotel, the ownership, and the management group as a whole.

Customer review rating 4.5/5

Shinetsetseg S. Families - Confirmed reviews ALL

hotel and staff were perfect. one who is using gym and pool, korean people are not well mannered and rude.

Customer review rating 4.0/5

Sohyong S. Business - Confirmed reviews ALL

Love the breakfast spread!

Dear Sohyong S., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Happy New Year ! Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

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Other web-users rate our hotel

  • 559 reviews 9.1/10 Location
  • 706 reviews 7.3/10 Room
  • 783 reviews 8.5/10 Service
  • 7 reviews 9.6/10 WiFi
  • 281 reviews 8.5/10 Cleanliness
  • 258 reviews 6.6/10 Comfort
  • 255 reviews 9.3/10 Breakfast
  • 251 reviews 5.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.