Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,265 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • Health and relaxation facilities: swimming pool, gym, sauna, and golf range

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,265 reviews

TripAdvisor Rating  4.5/5  2,201 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Ivan C. Business - Confirmed reviews ALL

Room facilities - lack of coffee and creamers during my stay. There was only one pack per day and no creamer or milk.

Dear Ivan C., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Exquisite Hotel

Customer review rating 5.0/5

Susan -. Solo - Confirmed reviews ALL

Before I even entered, I was met outside by staff member who took over wrangling my bags. Reception was smooth. The check in process was efficient but did not feel rushed. It was a friendly feeling of being truly welcomed. Useful information was conveyed and all questions answered. I was upgraded on my room which was a nice surprise. The entire hotel is visually stunning. Spotless. The staff everywhere in the hotel was friendly and welcoming. My room was spacious —not always the case in Asia. Everything was perfect. I purchased the breakfast buffet and was very glad. Buffet style with lots of choices and everything was delicious. Friendly helpful staff greeted you and took care of any requests. I ate in the fancy restaurant one evening and the sea bass was perfect —tender, perfectly cooked on the inside nice and crispy on the outside. It’s an elegant choice for an evening meal. There’s even a bakery! Please treat yourself to a stay at The Square Novotel Ambassador. In Gangnam. You will not regret. I will stay again. Thank you to everyone for hard work. I enjoyed!

Dear Susan P., Thank you for choosing to stay with us at Novotel Ambassador Seoul Gangnam. We sincerely appreciate your kind words about our staff, Jini. We are delighted to hear that our efforts to make your stay more comfortable and special were successful! Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service. If you have any questions or requests, please do not hesitate to let us know at any time. We are here to assist you. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you. SIncerely, Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Helpful staff, near gangnam, near train station to visit other parts of Seoul, comfortable room, hearty breakfast

TripAdvisor rating 5.0/5

sleepybabykai TripAdvisor review

Check-in, check-out - Check-in starts from 3pm korea time, and check-out latest by 12pm - You can deposit your luggage at the level 1 concierge before you check-in, and after you check-out, so that you can visit other places in Seoul after and before your flight respectively Staff - The staff were polite, helpful and able to converse in English - I want to commend a concierge staff who noticed that I dropped my phone in the Uber on Friday, 8 November, before he closed the door. Otherwise I would have lost my phone and memories inside it! - I also want to commend a concierge staff who helped me get back into my room on Friday, 8 November morning. I left my room for a morning gym workout. After returning from my workout, my room was not allowing me to enter with my card. He helped to change to another card which worked. Location - The hotel is conveniently located near Sinnonhyeon Station, with Gangnam just around the area - So you can visit places in Gangnam or other parts of Seoul very conveniently using the subway or train network - To get to and from the hotel and the airport, you can use the (1) all station train network, (2) K-Limousine bus service which stops at the airport and Novotel Ambassador Seoul Gangnam hotel, (3) Uber or other types of taxi Room - Comfortable hotel room - Besides coping with timezone differences, I had no trouble falling asleep. You can draw the curtains close to block out light, switch off the lights in your room, and fall asleep. The rooms are fairly soundproof even with vehicles driving past the street - There are alot of light switches in the room to customise the lighting you want - eg Main room, bathroom, entrance, night lamps (beside your bed; 1 on each side) - Shower gel, shampoo, conditioner, hand wash, body lotions, and a hair dryer are available in the bathroom for use - Shower and face towels are available and changed daily - Bathroom entrance towel to dry your feet is available and changed daily - Please bring your own toothbrush, toothpaste and facial care products - Bathroom - Standing shower, bath tub, Toto toilet bowl. The Toto toilet bowl was great as I got to sit on a warm seat, with adjustable temperature settings. The bath tub was also great at the start and end of my trip, when I had time to spare and wanted to defrost myself now that we experience cold, windy weather in Seoul (November) - Indoor slippers are provided and the housekeeping team changes them daily - Bathrobe is provided if you wish to use, and the housekeeping team changes them daily - 2 bottles of water. The housekeeping team maintains 2 bottles of water in your room daily - Winsaf kettle for boiling water you get from the tap, 2 drinking cups with coaster, 1 microwave oven - Hangers for your clothes, with an ironing board and iron - Laundry is available on request, and requires additional fees - Mini-bar items (ie. items placed above your kettle and in the mini fridge) require additional fees - Power socket - The hotel has 2-pin round and 3-pin power sockets, with USB charging sockets as well. I did not need to use my power socket adapter - Wireless charger - There is 1 wireless charger for your phone - TV channels - You can watch Netflix, Disney and local korean TV shows, or listen to korean songs via the Melon app - A leisure chair with a coffee table for reading - A chair with rollers where you can sit to work on your laptop on the table - Room temperature - My room was cold and I was not able to adjust the temperature higher than 26 degrees celsius, which would have been great on cold days Facilities - Breakfast on the second floor - 0630-1030 (with 1000 for the last entrance). Breakfast is buffet style, with fruits (eg watermelon, grapes, orange, apple, etc), cereals, bread, ham and bacon, different types of soups (at least 4 types of soups, eg cream of mushroom soup), small traditional korean food (eg dimsum, mandu/dumpling), eggs (scrambled, hard boiled, soft boiled, plus 1 special type of egg preparation daily eg tomato egg stir fry), salads, sausages, korean dishes (eg beef stir fry, salmon stir fry, beef bulgogi, etc), coffee and tea. There were so many dishes to try, with peppermint tea (the only non-caffeinated tea available) as a great cooling tea - Gym on the third floor - 0600-2200. The gym was closed on the first monday of every month. You have free weights (dumbbells, 1 olympic bar at the bench press), 1 smith machine, stacked weight machines, 1 pullup & dips station, 1 decline bench, treadmills, cycling and elliptical machines. The gym was not crowded during the 2 times I visited - Sunday evening and Friday morning, so I was able to complete my workout without any challenges - Swimming pool on the third floor. I did not have the time to laze around in the pool or the pool lounge chairs. Do check them out on the third floor if you are interested - Level 1 lobby - The lobby has a few areas for you to sit or stand as you wait for others in your group to arrive

Dear Guest, Thank you so much for taking the time to share such a detailed and comprehensive review of your stay with us. We are truly grateful for your interest in our hotel and for providing such thoughtful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, and the hearty breakfast offerings. Your kind words about our staff’s helpfulness and attentiveness, especially their efforts to assist you with retrieving your phone and resolving your room card issue, are deeply appreciated. It is always our goal to provide exceptional service, and we will be sure to pass along your compliments to the team members involved. We also value your detailed observations about the room amenities and facilities, including the gym, pool, and dining options. Your descriptions provide wonderful insights, not only for us to continuously improve but also for future guests seeking a similar experience. Your note regarding the room temperature adjustment is duly noted, and we will ensure that this feedback is shared with the appropriate team to enhance the comfort of our guests during colder days. Once again, thank you for your kind and thoughtful review. It is guests like you who motivate us to strive for excellence every day. We hope to have the pleasure of welcoming you back in the near future for another memorable stay in Seoul. Thank you. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Lovely hotel in a central area of Seoul

Customer review rating 4.5/5

Piete Business - Confirmed reviews ALL

A comfortable room, friendly staff, and an amazing breakfast. Truly an awesome experience!

Dear Pieter K., Thank you for your excellent rating you gave us following your recent stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you. Sincerely, Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Great rooms, very clean. Dohyun at the front desk was very helpful

Dear Victor C., Thank you for choosing to stay with us at Novotel Ambassador Seoul Gangnam. We sincerely appreciate your kind words about our staff, Dohyun. We are delighted to hear that our efforts to make your stay more comfortable and special were successful. Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you. SIncerely, Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

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Other web-users rate our hotel

  • 519 reviews 9.2/10 Location
  • 623 reviews 7.3/10 Room
  • 677 reviews 8.8/10 Service
  • 15 reviews 7.4/10 WiFi
  • 267 reviews 7.6/10 Cleanliness
  • 227 reviews 8.8/10 Breakfast
  • 134 reviews 5.6/10 Value
  • 95 reviews 8.7/10 Wellness Area

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