Dear Bin S. A. B. S. A., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Zheng J., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We sincerely appreciate your comments and the opportunity to address your concerns. We are truly sorry to learn that your experience with our housekeeping service did not meet your expectations. Following an initial review with the relevant department, we understand that housekeeping service was provided on the second day of your stay. As part of our regular housekeeping procedures, routine room servicing is generally scheduled during the stay between the arrival and departure days. However, we understand that there may have been a delay in attending to your room after your request was made, and we sincerely apologize for any inconvenience this may have caused. Our team strives to respond to housekeeping requests made through the room cleaning button, by telephone, or in person at the Front Desk as promptly as possible. Nevertheless, we regret that the service may not have been delivered as promptly as you had expected. We also sincerely apologize if the quality or completeness of the cleaning did not fully meet your expectations. Please kindly note that our hotel does not currently offer a separate turndown service. However, we fully understand the importance of maintaining a clean, comfortable, and pleasant room environment throughout your stay, and we regret that your overall housekeeping experience may have fallen short of your expectations. We take your feedback seriously and have shared your comments with the relevant department. We will continue to make every effort to minimize delays in responding to housekeeping requests and ensure that our services are delivered with greater attentiveness and consistency. We would also like to extend our sincere apologies for any other aspects of your stay that may not have met your expectations. Your feedback is invaluable in helping us identify areas for improvement, and we remain committed to providing a more comfortable and satisfying experience for all our guests. We hope to have the opportunity to welcome you back to Novotel Ambassador Seoul Gangnam and provide you with a much-improved experience on your next visit. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Bryce G., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Wirriyanto M. A., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Wee M. C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Dongshin K., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. Please accept our sincere apologies for the confusion and inconvenience you experienced regarding the complimentary breakfast offer. We understand that promotional terms and conditions may not always be immediately clear, and we regret that the eligibility requirements for this offer were not sufficiently clear from your perspective. We are sorry for any misunderstanding this may have caused and will review our promotional information to see where further clarification may be helpful. We are also sorry that the assistance you received from our Front Desk team did not reflect the warm and considerate hospitality we strive to provide. We understand that discovering an unexpected restriction can be disappointing, and we regret that our response did not make the situation more comfortable for you. Your feedback will be shared with the relevant team to reinforce the importance of handling such situations with patience, empathy, and professionalism. Furthermore, we apologize for the inconvenience caused by the parking ticket issue, which required you to return to the Front Desk for assistance. We understand how frustrating it can be to have to resolve an additional issue during your stay, and we will review our procedures to help ensure a smoother experience for our guests. Your feedback is extremely valuable to us and serves as an important reminder of the need for clear communication, attentive service, and seamless guest experiences. We sincerely regret that we fell short in these areas and remain committed to making the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and positive experience that better reflects our commitment to genuine hospitality. Once again, thank you for your valuable feedback and for bringing these matters to our attention. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Khusan T., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear John K., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are extremely valuable to us, and we will carefully review them to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Lei Z., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear marco b., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. Also we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. And we will strive to make further improvements in the areas that did not fully meet your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Kevin G., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Brian, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Chi K. K., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had an excellent stay with us. We sincerely regret to hear about the unexpected delay you experienced on your way to the airport. We fully understand how stressful it must have been, especially when you were concerned about catching your flight. While both airport buses and taxis can be subject to varying travel times depending on road and traffic conditions, we understand that more proactive guidance from our Concierge team could have been helpful in allowing you to make a more informed decision regarding your transportation. We will share your feedback with our team and place greater emphasis on providing guests with appropriate transportation guidance, particularly when there may be potential traffic concerns. Nevertheless, we are relieved to know that you were able to share your experience with us, and we sincerely hope that you were able to manage your travel arrangements without further difficulty. Despite this inconvenience, we truly appreciate your positive comments regarding your stay. Your kind words are very encouraging to our team and mean a great deal to us. We hope to have the pleasure of welcoming you back to Novotel Ambassador Seoul Gangnam in the future and providing you with an even more comfortable and seamless experience. Thank you once again for your stay, valuable feedback, and kind support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Kevin N., First, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are delighted to hear that you had a comfortable and pleasant stay with us. We would also like to express our sincere appreciation for taking the time to share your valuable and positive feedback with us once again. Your kind words and continued support mean a great deal to our team, and we are truly grateful for the time and thought you have taken to share your experience with us. Your positive feedback is a wonderful encouragement to our entire team. We are very pleased to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to do our utmost to provide every guest with a warm, comfortable, and memorable experience. We hope to have the pleasure of welcoming you back to Novotel Ambassador Seoul Gangnam in the future, and we look forward to serving you again soon. Thank you once again for your stay, continued support, and for sharing your kind feedback with us. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Rohin K. R., Warm greetings from Novotel Ambassador Seoul Gangnam. First and foremost, we would like to sincerely thank you for choosing to stay with us and for taking the time to share your valuable feedback. We sincerely apologize that your experience did not fully meet your expectations. We are truly sorry for the inconvenience and disappointment you experienced regarding the room condition, bathroom facilities, and the check-in process. Your comments regarding the condition of our rooms and facilities are highly appreciated and have been shared with the relevant departments for further review and improvement. We will continue to make every effort to maintain our facilities and provide a more comfortable environment for our guests. Furthermore, we sincerely apologize for any inconvenience or frustration you may have experienced during the check-in process. We understand the importance of clear communication and attentive service, and we will continue to review our procedures to ensure a smoother and more pleasant experience for our guests. Thank you once again for your valuable feedback. Your comments are an important opportunity for us to reflect and improve our services. We sincerely hope to have the opportunity to welcome you back to Novotel Ambassador Seoul Gangnam in the future and provide you with a more satisfying experience. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Philip P., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Pauline O., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. And we have shared your comments with all relevant teams and will continue working to improve in the areas where we fell short of your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Hyunseo C., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are extremely valuable to us, and we will carefully review them to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Sin O. L., First, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are delighted to hear that you had a comfortable and pleasant stay with us. It is especially encouraging to know that you enjoyed the convenience of our hotel, our facilities, including the gym and sauna, as well as our dining options. We are also very pleased to hear your kind comments regarding our staff’s helpfulness and friendliness. At the same time, we sincerely appreciate you bringing the areas for improvement to our attention. We have shared your comments regarding the room cleaning and the missing amenities with the relevant team, and we will take this opportunity to review our procedures carefully to prevent similar oversights in the future. We also truly value your feedback regarding our service and will continue to encourage our team to provide more attentive, professional, and warm service with a genuine smile. Despite the areas where we fell short, we are very grateful for your generous and positive comments about your overall experience and our team members. Your kind words are a great source of encouragement and motivation for all of us. We hope to have the pleasure of welcoming you back to Novotel Ambassador Seoul Gangnam in the future and providing you with an even more enjoyable experience. Thank you once again for your stay, valuable feedback, and kind support. Sincerely, Claire L. Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea