Dear Chung C., Thank you very much for taking the time to share your detailed feedback regarding your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are pleased to hear that you enjoyed the comfort and design of your room and that you had an overall pleasant stay. At the same time, we sincerely apologize for the inconveniences you experienced at our restaurant during breakfast and dinner at Fait Maison Restaurant. We are particularly sorry to hear about the unnecessary removal of your chair while you were having breakfast, as well as the placing of the bill during your dinner. We fully understand how these situations could have made you feel uncomfortable and given the impression that you were being rushed. This is certainly not the level of attentive and considerate service we aim to provide. Your comments regarding the breakfast waiting time and the service you experienced have been shared with the relevant team for careful review and improvement. We truly appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we can further improve our guest experience. Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay on your next visit. Warm regards, Jacob Hwang Duty Manager

Dear Mario N., Thank you so much for choosing Sofitel Ambassador Seoul once again to celebrate your first wedding anniversary, and for taking the time to share such a wonderful review with us. We are absolutely thrilled to hear that you and your wife had a memorable stay and that our Club Lounge team, especially Genie and Sophie, made you feel so welcome. It is wonderful to know that thoughtful gift for your anniversary touched your hearts, and we will be sure to pass along your compliments to James at the swimming pool for ensuring your comfort. At the same time, we sincerely apologize that we were unable to fulfill your request for a room upgrade and that the fruit basket was not arranged during your room setup. Please rest assured that we have shared your feedback with our front office and housekeeping teams to ensure we provide a more attentive and seamless experience for your future visits. As a valued Accor Gold member, your loyalty means the world to us. We look forward to welcoming you back for many more anniversary celebrations to come! Sincerely, Jacob Hwang Duty Manager

Dear Dede T., Thank you so much for taking the time to participate in the Sofitel Ambassador Seoul Hotel & Serviced Residences feedback survey. Receiving such a wonderful review and knowing that you chose us for your second Sofitel stay is truly a delight. We are thrilled to hear that your experience with our brand, spanning across continents, has been consistently exceptional, and that your 6-day stay in our one-bedroom accommodation felt like coming home. Your praise regarding our beautiful property, kind staff, and meticulous attention to detail will be shared with all our team members. Such positive feedback serves as a great encouragement for all staff members who strive to deliver and maintain high standards of service. Thank you once again for sharing your loyalty and wonderful memories with us. We look forward to welcoming you back to a Sofitel property soon. Sincerely, Jacob Hwang Duty Manager

Dear Heidi I., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback, especially knowing that you had an incredible experience from start to finish. We are delighted to hear that our team's friendly and accommodating service, spacious rooms, and beautifully clean facilities made your visit so comfortable. It is also wonderful to know that your little ones thoroughly enjoyed our kids' play area! I will gladly share your kind words with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Jacob Hwang Duty Manager

Dear Tae H. J., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. We are delighted to hear that you had a luxurious and fully satisfying experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Laura R., Thank you so much for participating in the Sofitel Ambassador Seoul Hotel & Serviced Residences feedback survey. Receiving such a wonderful review from you is always a delight, especially knowing that every aspect of your stay was perfect. We are thrilled to hear that Elena provided exceptional care from check-in, and that our dining options, room service, housekeeping, and concierge team all contributed to making your visit unforgettable. We will be sure to share your special praise including the kind words for Elena with all our team members. Such positive feedback serves as a great encouragement for all staff members who strive to deliver consistently high standards of service. Thank you once again for sharing your wonderful experience with us. We look forward to welcoming you back for another flawless stay in the future. Warm regards, Jacob Hwang Duty Manager

Dear Rachel K., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Xiao Q. Y., Thank you very much for taking the time to share your wonderful experience at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed your staycation with us and were impressed by the beautiful views of Signiel Seoul and Lotte World from your rooms, especially at night. It is also wonderful to know that you had such an enjoyable experience at Club Millésime. We truly appreciate your kind words regarding our food, beverages, and the attentive and professional service provided by our team. In particular, we are very grateful for your special mention of Selena. We will be sure to share your kind compliments with her, as we are certain that your thoughtful recognition will be a great source of encouragement to her and the entire team. We are pleased to know that you had a pleasant and relaxing stay and that our service helped make your visit even more memorable. Thank you once again for sharing your valuable feedback. We sincerely look forward to welcoming you and your guests back to Sofitel Ambassador Seoul for another wonderful stay in the future. Warm regards, Jacob Hwang Duty Manager

Dear Wing S. M., Thank you very much for taking the time to share such a wonderful review of your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you were pleased with our convenient location and, in particular, with the attentive and excellent service provided by our team. It is also wonderful to know that you found your room clean and comfortable, with a pleasant temperature and humidity, as well as ample storage space for a longer stay. We are especially pleased that you enjoyed our breakfast and that it added to your overall experience. Your kind words and appreciation of the thought and effort our team puts into creating memorable stays are truly meaningful to us. Your generous feedback will certainly be shared with our entire team as a great source of encouragement. Thank you once again for choosing Sofitel Ambassador Seoul. We sincerely look forward to welcoming you back for another enjoyable and memorable stay. Warm regards, Jacob Hwang Duty Manager

Bonjour, Dear Chee Y. L., Thank you very much for taking the time to share your kind and thoughtful feedback following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that your experience with us was even more memorable than you had expected. We are especially honored that you chose to spend such a meaningful occasion with us, and it brings us great joy to know that we could be a small part of your special celebration. Your warm words are sincerely appreciated by our entire team. I will be delighted to share your kind feedback with our colleagues, as it is a wonderful source of encouragement and a meaningful reminder of why the genuine care and attention we give to our guests matter so much. We are grateful for the trust you placed in Sofitel Ambassador Seoul for such a special journey. It was our privilege to welcome you, and we hope the memories created during your stay will remain a cherished part of your 31st wedding anniversary. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. We sincerely look forward to welcoming you both again in the future and to creating another warm and memorable stay for you. Warmest regards, Simon Kim Duty Manager

Bonjour, Dear Shahistha N., Thank you very much for taking the time to share your kind feedback following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly wonderful to know that you had a pleasant and enjoyable stay with us. We are especially grateful to hear that you and your family were able to make the most of your time at the hotel. Your kind words are sincerely appreciated and will be shared with our colleagues. Feedback such as yours is a great encouragement to our team and motivates us to continue providing warm and attentive service to all our guests. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we look forward to the opportunity of welcoming you and your family back for another memorable stay. Warmest regards, Simon Kim Duty Manager

Bonjour, Dear Mrs. Polina A. Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Bonjour, Dear Jolanta F., Thank you very much for taking the time to share such a heartfelt reflection on your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you felt comfortable, welcomed, and genuinely cared for throughout your stay. Knowing that you were able to enjoy your time with us and leave with such a positive impression is deeply meaningful to all of us. At Sofitel, we believe that true hospitality goes beyond providing attentive service. It is about noticing the details, understanding what matters to each guest, and creating moments of genuine care that make a stay feel personal and memorable. We are therefore especially grateful to know that our sincere efforts contributed to making your time with us a meaningful one. Your kind words are a wonderful source of encouragement to our entire team. I will be delighted to share your appreciation with our colleagues, who will be deeply touched to know that their care, dedication, and attention made a meaningful difference to your stay. Feedback such as yours reminds us why these small gestures matter and inspires us to continue delivering heartfelt hospitality each day. We are also grateful for your thoughtful suggestion regarding our breakfast offerings. Your feedback has been duly noted and will be shared with the relevant team as we continue to look for ways to make our services more comfortable and inclusive for all our guests. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for allowing us the pleasure of being part of your journey in Seoul. It was a genuine pleasure to welcome you, and we hope that your time in Seoul remains a wonderful memory. We sincerely look forward to the opportunity of welcoming you back in the future and to creating another warm and memorable stay for you. Warmest regards, Simon Kim Duty Manager

Dear Sirin G., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Liqing H., Thank you for taking the time to share your feedback regarding your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed our hotel room and appreciated the care and attention provided by our housekeeping team in keeping your room neat and tidy. Your kind words will be shared with our colleagues as a great encouragement. At the same time, we sincerely regret to hear about the sharp edge of the wardrobe door/handle and the injury you experienced upon checking in. Please accept our sincere apologies for this unfortunate incident. Your feedback is very important to us, and we will share your comments with the relevant team for careful review and appropriate attention to ensure the safety and comfort of our guests. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant stay. Sincerely, Jacob Hwang Duty Manager

Dear Xuyanjun S., We very much appreciate your detailed comments regarding your recent stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed the convenience of having your two rooms arranged next to each other, as well as the excellent views. It is also wonderful to know that you were satisfied with the attentive and timely housekeeping service, including the room cleaning and linen change according to your preferences. We sincerely appreciate your constructive feedback regarding our breakfast selection. We understand your suggestion for greater variety throughout your stay, particularly the addition of more traditional Korean dishes to provide our international guests with a more distinctive experience of Korean cuisine. Your comments regarding the availability of tissues and wet wipes at the tables are also much appreciated, and we will share these suggestions with the relevant teams for further consideration. We are especially pleased to hear your kind compliments about our team members and the service you received at L'Espace. Your recognition will certainly be shared with the team as a great encouragement. At the same time, we sincerely regret the inconvenience you experienced when accessing the bar and ordering drinks. We appreciate your feedback regarding communication in English, and your comments will be shared with the relevant team as we continue to strengthen our staff training and enhance our service for our international guests. Thank you once again for taking the time to share both your positive experiences and valuable suggestions. Your feedback is greatly appreciated and will help us continue to improve the quality of our services. We hope to have the pleasure of welcoming you and your family back to Sofitel Ambassador Seoul for an even more enjoyable stay in the future. Sincerely, Jacob Hwang Duty Manager

Dear Joel C., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Anastasia W., We very much appreciate your kind and detailed comments regarding your recent stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly wonderful to hear that you were impressed by the attentive, friendly, and professional service provided by our team. We are delighted that you enjoyed your suite, the cleanliness and organization of the room, as well as the beautiful atmosphere at Latitude 32. We are also pleased to know that you had an enjoyable experience with our Club breakfast, afternoon tea, and evening cocktails, and that you appreciated our fitness and pool facilities. We are especially grateful for your recognition of Cherry Lee, Yuno, our Latitude 32 team, and our housekeeping colleagues. Your kind words regarding their attentiveness, professionalism, and cocktail service will certainly be shared with them as a great encouragement. At the same time, we sincerely appreciate your constructive feedback regarding some of the menu selections and your experience with our airport limousine service. We regret that the limousine journey from the airport did not provide the level of comfort you expected. Your comments have been shared with the relevant teams and will be taken into consideration as we continue to improve our services and guest experience. Thank you once again for sharing your wonderful experience and valuable suggestions. We look forward to welcoming you back to Sofitel Ambassador Seoul and hope to provide you with an even more enjoyable and memorable stay next time. Sincerely, Jacob Hwang Duty Manager

Dear Wendy T., We sincerely appreciate you taking the time to share your detailed feedback regarding your recent stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. We are pleased to hear that you enjoyed our beautiful hotel, convenient location, and the kindness of our team members. At the same time, we are truly sorry that your overall experience was affected by several aspects of your stay. We regret that your room did not meet your expectations, particularly in terms of the window, view, and bathroom facilities. We understand that the difference in room features compared with those of your travelling partners, may have been disappointing, and we appreciate you bringing this to our attention. We are especially concerned to hear about your experience with your dairy allergy during breakfast. Having requested omelettes without cheese on three occasions and still receiving omelettes containing cheese is certainly not the level of care we aim to provide, particularly when it involves a dietary allergy. We sincerely apologize for this oversight and will share your feedback with our Food & Beverage team to reinforce the importance of accurate communication and careful attention to guests' dietary requirements. We also apologize for the long waiting time for specialty coffees such as lattes. A waiting time of approximately 30 minutes is certainly longer than we would expect, and your feedback will be shared with the relevant team for further review and improvement. Thank you once again for sharing both your positive impressions and your valuable feedback. Your comments are greatly appreciated and will help us identify areas where we can further improve our service and guest experience. Sincerely, Jacob Hwang Duty Manager