Sofitel Ambassador Seoul Hotel & Serviced Residences 5 stars

Dear Valued Guest, Bonjour, and thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly delighted to learn that you enjoyed your four-night stay in our Lake View Deluxe Room and that both our facilities and service left such a positive impression. It is especially gratifying to know that you found our hotel and guestrooms stunning and that our team contributed to making your stay comfortable and memorable. We are particularly honored by your kind recognition of Arthur from our Concierge team and our ambassadors at Club Millésime Executive Lounge. Arthur will be delighted to know that his assistance with your taxi arrangements for your trip to Jeju, his efforts in helping with your portable SSD, and his local recommendations enhanced your experience. We are equally pleased to hear that our Executive Lounge team was always ready to assist and provided the warm and attentive service that we strive to deliver. At Sofitel Ambassador Seoul, we believe that genuine hospitality is found in thoughtful details and sincere care for our guests. Therefore, it is truly rewarding to know that these values were reflected throughout your stay. Please be assured that your generous compliments have been shared with Arthur and the entire team, as such recognition serves as great encouragement for all of us. Thank you once again for choosing Sofitel Ambassador Seoul and for your kind words. It would be our greatest pleasure to welcome you back on your next visit to Seoul and to create another memorable and magnifique experience for you. Warm regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly delighted to know that your stay was such an enjoyable experience and that our team contributed positively to making your time with us memorable. It is especially heartwarming to learn that this was your second stay with us and that you are already looking forward to returning. At Sofitel Ambassador Seoul, we believe that authentic hospitality lies in the details from the comfort and cleanliness of our guestrooms to the attentive and personalized service provided by our ambassadors. Therefore, we are especially pleased to hear that you appreciated the meticulous care shown by our Housekeeping team and the thoughtful touches that made your room feel truly welcoming. Knowing that these details enhanced your stay is incredibly rewarding for all of us. We are also deeply grateful for your generous recognition of our Front Office team, and in particular Regina. Your kind words describing her professionalism, courtesy, respectfulness, and willingness to go the extra mile mean a great deal to us. Please rest assured that your compliments have been personally shared with Regina and our entire team. She will be honored to know that her genuine hospitality left such a lasting impression and that you consider her a true asset to our hotel. Your feedback serves as a wonderful source of motivation for all of us to continue delivering exceptional experiences and creating memorable moments for our guests. We are particularly grateful for guests like you who take the time to share such heartfelt and encouraging comments. Thank you once again for your continued trust and recommendation. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you once again and provide another refined and magnifique experience. Kind regards, Duty Manager Chris Park

Dear Thiis-Evensen E., Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed your stay and that our team, as well as the Club Lounge experience contributed to your satisfaction. Your recognition of our colleagues is truly appreciated and will be shared with the team as encouragement. Regarding the champagne selection, we appreciate your honest feedback and preference for the Heidsieck brand. Your comment has been noted and will be taken into consideration as we continuously review our offerings. It is especially rewarding to know that you considered your overall stay to be a “10 out of 10.” This means a great deal to us. We look forward to welcoming you back again for another memorable stay. Warm regards, Jun Yoon Duty Manager

Dear Mrs. M., Bonjour! Thank you very much for taking the time to share such a warm and thoughtful review of your recent stay at Sofitel Ambassador Seoul. We are truly delighted to welcome you and your husband back again, and it is especially rewarding to hear that you had another memorable holiday with us. We sincerely appreciate your kind recognition of our hotel’s overall atmosphere and hospitality. It is always encouraging to know that our guests feel welcomed and well taken care of throughout their stay. We are also especially grateful for your kind words regarding Regina. We are pleased to hear that her assistance and local recommendations contributed positively to your experience, and your appreciation will be warmly shared with her. Most importantly, we are truly honored by your continued trust and the fact that you have already chosen to rebook your next stay with us in December. This means a great deal to our entire team. We very much look forward to welcoming you back in this December and providing you with another exceptional stay in Seoul. Warm regards, Jun Yoon Duty Manager

Dear Raymond F., Bonjour! Thank you very much for taking the time to share your recent experience with us at Sofitel Ambassador Seoul. We are truly delighted to hear that you enjoyed our service, and we sincerely appreciate your kind words. Your recognition means a great deal to our team. At the same time, we are grateful for your constructive feedback regarding the elevators and the breakfast coffee service. Please accept our sincere apologies for any inconvenience caused. Your comments have been carefully noted and shared with the relevant departments for review and improvement. We truly value suggestions such as yours, as they help us better understand our guests’ expectations and refine our service standards. We hope to have the pleasure of welcoming you back in the near future for an even more seamless and enjoyable stay. Warm regards, Jun Yoon Duty Manager