Sofitel Ambassador Seoul Hotel & Serviced Residences 5 stars

Customer review rating (ALL Rating) 4.7/5 4,431 reviews

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Description

Hotel extras

  • An ideal venue for both short-term visits and extended stays, offering exceptional comfort.

  • Showcasing the elegance of authentic French touches, from the décor to the service.

  • Indulge in luxurious wellness and rejuvenating treatments at Sofitel Spa.

  • Enjoy modern luxury at Sofitel Seoul, where French zest blends with Seoul.

  • Savor exquisite French gastronomy at five distinguished restaurants and bars.

Our accommodation(s)

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Hotel location

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
South Korea

GPS:37.514062, 127.106743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,431 reviews

Customer review rating 5.0/5

Yuan X. Friends - Confirmed reviews ALL

As a Accor Diamond member, my room was upgraded to a lake view room, it's so good. The service of all staffs at lounge was excellent and foods there were delicious. One suggestion is to provide a menu at table in the breakfast time and provide more a la cart choices. Overall, this is the hotel I would visit many times : )

Dear Yuan X., Bonjour and warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. First and foremost, I would like to express my sincere gratitude for your recent stay as a valued Accor Diamond member. We truly appreciate you taking the time to share your thoughtful feedback through our guest survey. It is a great pleasure to hear that our rooms and services contributed to a memorable and satisfying stay. Knowing that our efforts brought comfort to your visit is the greatest reward for our entire team. Furthermore, I have taken careful note of your feedback regarding our breakfast. Please be assured that your comments will be shared with the relevant departments for a positive review and will be actively reflected as we strive to enhance our dining experience and overall service quality. Your valuable insights will be shared across the hotel to inspire all our heartists to continue providing exceptional experiences. We look forward to the privilege of welcoming you back to your home in Seoul on your next visit to Korea. Should you require any further assistance or have additional inquiries, please do not hesitate to contact me at any time. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 5.0/5

Eunji J. Families - Confirmed reviews ALL

Received appropriate service regarding the child’s health issue that arose during the stay.

Dear Eunji J., Bonjour, 안녕하십니까 정은지 고객님. 소피텔 앰배서더 서울 호텔 & 서비스 레지던스에서 인사를 전합니다. 먼저 아코르(Accor) 플래티넘 멤버로서 저희 호텔을 방문해 주시고, 소중한 시간을 내어 따뜻한 설문 피드백을 남겨주신 점 진심으로 감사드립니다. 편안한 휴식을 위해 찾아주셨는데, 늦은 시간 예기치 않게 자녀분이 아파 많이 놀라고 당황하셨으리라 생각됩니다. 당시 담당 지배인의 조치가 고객님께 조금이나마 도움이 되었다고 말씀해 주시니, 저희에게는 그 무엇보다 큰 보람이며 힘이 됩니다. 남겨주신 소중한 피드백은 해당 직원은 물론 호텔 전 부서에 공유될 예정이며, 고객 중심의 서비스를 실천하는 좋은 귀감이 되도록 하겠습니다. 앞으로도 항상 고객의 마음을 먼저 헤아리고 정성을 다하는 호텔이 되도록 끊임없이 노력하겠습니다. 조만간 자녀분들과 함께 건강하고 밝은 모습으로 다시 뵙기를 진심으로 기대하겠습니다. 이 외에도 도움이 필요하시거나 문의 사항이 있으시면 언제든지 편하게 연락해 주십시오. 감사합니다. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 5.0/5

Daniel Y. Couples - Confirmed reviews ALL

We were very pleasantly surprised by the superb service by all staff. Rooms were great! Service was even better!!!

Dear Daniel Y., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you very much for visiting our hotel and for taking the time to share your wonderful feedback with us. We are truly delighted to know that you had a comfortable stay with us. Your kind feedback are greatly appreciated and will certainly be shared with our entire team, as such recognition is a great encouragement to all of us. It is always our goal to provide a memorable and pleasant experience for every guest. Should there be anything we may assist you with in the future, please feel free to contact us at any time. We sincerely look forward to welcoming you back to Sofitel Ambassador Seoul in the near future. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 5.0/5

Deni D. Families - Confirmed reviews ALL

Travelled with my son. Hotel Limo picked us up at the airport and waited very long for us due to extremely long immigration line. Hotel called me to check if I was ok. Driver was excellent. Drove consistently and safely. Nicely greeted at the hotel. Smooth check in and check out. Hotel Limo to the airport was also a very nice ride. I commend all the staff for their attentive service.

Bonjour, Dear Deni D., Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. My name is Simon Kim, Duty Manager. First of all, thank you very much for taking the time to share your kind review following your recent stay with us. We truly appreciate you choosing Sofitel Ambassador Seoul during your travels. We are delighted to hear that you had a pleasant and comfortable experience from the moment you arrived until your departure. Your kind words regarding our limousine service and the attentive care provided by our team are sincerely appreciated. It is especially rewarding to know that our colleagues were able to provide you with a warm welcome and smooth service throughout your stay. Your thoughtful compliments mean a great deal to all of us, and I will be sure to share your encouraging feedback with our entire team. We always strive to provide our guests with a comfortable and memorable stay, and it is truly gratifying to know that our efforts contributed positively to your visit. Once again, thank you for your generous support and kind recognition of our team. We sincerely hope to have the pleasure of welcoming you back in the near future for another memorable stay. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 4.5/5

Xinyan Z. Solo - Confirmed reviews ALL

1. Overall experience was very good, especially the level 1 staff who greeted us every time and helped me with the luggage when I left. 2. Just wanted to point out the second night cleaning could be done better: drinking water was not topped up and the pajama was not replaced.

Bonjour Dear Dear Xinyan Z., Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. First of all, thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you had an overall pleasant experience, and especially pleased to know that our team members on the first floor made a positive impression by greeting you warmly and assisting you with your luggage. At the same time, we sincerely apologize that the room cleaning was not carried out to the expected standard. Your feedback has been shared with the relevant team so that we may ensure more attentive and thorough service moving forward. Your comments are greatly appreciated as they help us continuously improve our service quality. We truly hope to have the pleasure of welcoming you back again in the near future and providing you with an even more enjoyable stay. Thank you very much. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Other web-users rate our hotel

  • 1,115 reviews 9.4/10 Location
  • 1,494 reviews 9.1/10 Room
  • 2,068 reviews 9.2/10 Service
  • 606 reviews 9.5/10 Vibe
  • 536 reviews 8.3/10 Amenities
  • 506 reviews 9.3/10 Cleanliness
  • 456 reviews 8.6/10 Food
  • 435 reviews 8.4/10 Comfort

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