Dear P. Puay G., Bonjour,Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing such a heartfelt review of your experience with us. It is truly wonderful to know that your daughter felt so special and cherished throughout her stay. We can only imagine how meaningful it must have been for you as a mother to see her so happy and to know that she was surrounded by such warmth and thoughtful care. Creating these precious moments for our guests, especially those that become lasting family memories, is one of the greatest joys of hospitality. Your kind words about our service and warm hospitality mean a great deal to our entire team. We are sincerely grateful to know that the little touches and genuine care extended to your family helped make this trip so memorable for your daughter. Your thoughtful feedback is a wonderful encouragement to our colleagues, and we will be delighted to share your kind words with the team. Thank you once again for allowing us to be a part of such a special journey for you and your daughter. We sincerely hope to have the pleasure of welcoming you both back to Sofitel Ambassador Seoul, where we may create even more beautiful memories together. Wishing you and your daughter many more happy moments and wonderful adventures ahead. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Rodrick K., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Samantha K., Bonjour, Thank you very much for taking the time to share such a lovely review of your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly honored that you chose to stay with us for such a meaningful family occasion, celebrating your father’s 70th birthday. It is wonderful to know that you and your family enjoyed a memorable nine-night stay and that your residence suite provided the comfort, space, and convenience needed for a relaxing time together. We are equally delighted that the warm hospitality and attentiveness of our team made you feel well cared for throughout your visit. We are pleased to hear that our location added to the enjoyment of your stay, allowing you to explore the nearby shopping and dining options while also enjoying the beautiful surroundings of Seokchon Lake. It is especially rewarding to know that these little conveniences, together with the comfort of your accommodation, helped make your family trip such a positive experience. Your kind words and thoughtful recognition of our team mean a great deal to us. At Sofitel, we believe that genuine hospitality lies in creating meaningful moments and ensuring that every guest feels welcomed and cared for. Knowing that your experience was so fulfilling, and that there was nothing you would have wished to do differently, is truly encouraging for all of us. Thank you once again for allowing us to be part of such a special family celebration. We sincerely hope the memories made during your time in Korea will be cherished for years to come, and we would be delighted to welcome you and your family back to Sofitel Seoul whenever your travels bring you to Seoul again. Warm regards, Simon K. Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Mary L., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Julie K., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Yoonjung J., Thank you for taking the time to share such detailed and thoughtful feedback following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to learn that you and your family enjoyed your stay with us, particularly the spacious and well-equipped room, our children-friendly facilities, and the convenient location adjacent to Lotte World Mall. It is especially rewarding to know that our concierge team made such a positive impression through their professionalism, attentiveness, and dedication to ensuring a comfortable and seamless experience for your family. Your kind recognition is greatly appreciated, and we will be sure to share your compliments with the team. At the same time, we sincerely apologize for the oversight in replenishing children’s bath towels during housekeeping service. We also regret the inconvenience caused by the extended elevator waiting times during busy weekends, particularly when travelling with young children. We understand how frustrating these delays must have been and sincerely apologize that this affected the comfort and convenience of your stay. Furthermore, we appreciate you bringing the difficulty with the guest restroom door in Room 703 to our attention. Please rest assured that your feedback regarding these matters will be shared with the relevant departments for review and follow-up, as we continuously strive to improve our facilities and services. Thank you once again for your valuable feedback and for highlighting both the positive aspects of your stay and the areas where we can do better. Your comments are instrumental in helping us deliver a more comfortable and memorable experience for all our guests, especially families travelling with young children. We sincerely look forward to welcoming you and your family back to Sofitel Ambassador Seoul Hotel & Serviced Residences for an even more enjoyable stay in the future. Sincerely, Jacob Hwang Duty Manager

Dear Michael P., Thank you very much for your kind words and for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences for your stay. We are delighted to learn that you had another wonderful experience with Sofitel and that our team’s attentive, courteous, and thoughtful service contributed to making your stay truly memorable. It is especially rewarding to know that you were pleased with the comfort and cleanliness of your room, as well as the welcome note from our Hotel Manager. We believe that it is often the smallest details that make a stay truly special, and we are pleased that these thoughtful touches made a positive impression on you. Your special mention of Yuno from bar is particularly appreciated. We will be sure to share your wonderful feedback with Yuno and the team, as recognition such as yours is a great source of encouragement and motivation. Thank you once again for your generous feedback and for recognizing the efforts of our team. We look forward to welcoming you back to Sofitel Ambassador Seoul Hotel & Serviced Residences for another exceptional stay filled with memorable moments and the heartfelt hospitality that defines the Sofitel experience. Sincerely, Jacob Hwang Duty Manager

Dear Matos P. T., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

K. Yoonseop님께, Sofitel Ambassador Seoul Hotel & Serviced Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 당직지배인 황진우 배상

Dear Ryan M., Thank you for sharing such a heartwarming review of your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly honored that you chose to celebrate your father’s 70th birthday with us. It is wonderful to know that you and your parents had such a memorable experience and that our team’s thoughtful gestures helped make this special occasion even more meaningful. Your generous recognition of Kus Kim and our Club Lounge team is especially appreciated. We will be delighted to share your kind words with Kus and the entire team, who will be encouraged to know that their dedication and genuine care made such a positive impression on your family. Thank you once again for your trust and for rating your experience so highly. We look forward to welcoming you and your family back to Sofitel for many more wonderful moments and memorable celebrations. Sincerely, Jacob Hwang Duty Manager

Dear David C., Thank you for sharing such a wonderful review of your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed our convenient location, the immaculate condition of your room, and our breakfast offerings. It is especially lovely to know that the breathtaking views from your room on the 30th floor made your stay even more memorable, and that you appreciated the floral display in our lobby. Your kind words about our team are truly appreciated. We are particularly pleased to hear about your positive experience with Leah, who made your visit more meaningful by warmly assisting you. We will be sure to share your thoughtful compliments with her and our team, as feedback like yours is a wonderful source of encouragement. We are also grateful for your appreciation of the cleanliness of Seoul and are delighted that the city left such a positive impression on you. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another exceptional and memorable experience. Sincerely, Jacob Hwang Duty Manager

Dear Elizabeth p., Thank you very much for sharing your wonderful feedback following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed every moment of your stay and were pleased with our beautiful rooms and hotel. It is especially rewarding to know that our Concierge team made your experience more seamless and memorable by assisting with restaurant reservations, baseball tickets, and luggage transfers. Your kind recognition of the entire Concierge team will be shared with them as a meaningful encouragement to continue delivering thoughtful and personalized service. Thank you once again for choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay, hopefully a longer one next time! Sincerely, Jacob Hwang Duty Manager

Dear Joanna S., Thank you very much for sharing your wonderful feedback following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you and your family had such a memorable experience, from the airport transfers to the thoughtful service provided by our team throughout your stay. It is especially rewarding to know that our complimentary baby cot and stroller, breakfast buffet, and family-friendly facilities helped make your visit more comfortable and enjoyable. We are also pleased that you enjoyed the beautiful views of Seokchon Lake and our convenient location. Your kind words are a wonderful encouragement to our team as we continue striving to provide warm, personalized hospitality for every guest. Thank you once again for choosing Sofitel for your family trip. We look forward to welcoming you and your family back for another exceptional stay in the near future! Sincerely, Jacob Hwang Duty Manager

Dear Phoebe K., Thank you very much for taking the time to share your detailed feedback following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed our rooms, the beautiful views of Seokchon Lake and Lotte World Magic Island, and the warm and professional service provided by our team. We are especially grateful for your kind recognition of our front desk associate, whose attentive and thoughtful hospitality made a positive impression on your stay. Your compliments will be shared with our team as encouragement to continue delivering exceptional service. At the same time, we sincerely appreciate your feedback regarding the placement of the bathroom amenities and the time restrictions for breakfast. We understand that a comfortable and unhurried dining experience is an important part of a luxury hotel stay, and we regret that our breakfast arrangements did not meet your expectations. Your comments regarding the breakfast duration and the presentation of the bathroom amenities will be shared with the relevant teams for careful review. Thank you once again for your valuable feedback. We truly appreciate your recognition of our team and your constructive suggestions, and we hope to have the opportunity to welcome you back for an even more enjoyable and seamless stay in the future. Sincerely, Jacob Hwang Duty Manager

Dear Sheri O., Thank you very much for participating in the guest satisfaction survey following your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed our spacious and luxurious suites and bathrooms, as well as the excellent service and hospitality provided by our team. We are especially pleased to know that Leah made a positive impression on you. Your kind words will be shared with Leah and the entire team as encouragement to continue delivering exceptional service and memorable experiences to our guests. Thank you once again for sharing your feedback. We look forward to welcoming you back for another wonderful stay in the near future. Sincerely, Jacob Hwang Duty Manager

Dear Samaria L., Thank you for sharing your wonderful feedback regarding your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed the beautiful room and its stunning water view, as well as the convenience of our airport pick-up service. It is especially heartwarming to know that our team’s thoughtful birthday surprise made your stay even more memorable. Your kind words about our staff are truly appreciated, and we will be sure to share your feedback with our team as a source of encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Jacob Hwang Duty Manager

Dear Tammy K., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Tracy I., Bonjour, Thank you sincerely for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences for your family’s stay and for taking the time to share your experience with us. It brings us genuine joy to know that your time with us was a pleasant one for you and your family. We believe that a truly memorable stay is created not only through comfort and convenience, but also through the thoughtful care and little gestures that help our guests feel at home, even when they are far away from it. Knowing that our team could contribute to such a meaningful experience for your family is truly rewarding. Your kind words mean more to us than we can express. I will be delighted to share your feedback with our colleagues, whose dedication and sincere efforts are at the heart of the hospitality we strive to provide every day. Encouragement such as yours reminds us why these small acts of care matter and inspires us to continue welcoming every guest with genuine warmth and attention. Thank you once again for placing your trust in us and allowing us to be part of your family’s time in Seoul. We hope the memories you made during your stay will remain with you for a long time, and it would be our genuine pleasure to welcome you and your loved ones back to Sofitel Ambassador Seoul whenever your travels bring you to Seoul again. Until then, we wish you and your family many more wonderful journeys and cherished moments together. Warmest regards, Simon Kim Duty Manager

Dear Lyndsey C. P., Bonjour,Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for taking the time to share your thoughtful feedback with us. We are delighted to know that you enjoyed the comfort of our accommodations, the beauty of our facilities, and the convenience of our location. It is especially rewarding to know that our team’s efforts contributed to making your stay a pleasant and memorable one. At the same time, we sincerely appreciate your comments regarding the limited vegetarian options available beyond breakfast, particularly on our in-room dining menu. We understand how important it is for every guest to have a variety of dining options that suit their individual preferences and needs. Please be assured that your feedback is taken to heart and will be shared with our culinary team for careful consideration as we continue to review and improve our offerings. Your comments are valuable in helping us identify where we can do better and create a more thoughtful and inclusive dining experience for our guests. Thank you once again for your kindness and for sharing both the highlights of your stay and an opportunity for us to improve. We truly value your feedback and hope to have the pleasure of welcoming you back to Sofitel Ambassador Seoul, where we can provide you with an even more fulfilling and memorable experience. Warmest regards, Simon Kim Duty Manager