Sofitel Ambassador Seoul Hotel & Serviced Residences 5 stars

Dear Novilia T., Bonjour! Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly delighted to hear that Sofitel Ambassador Seoul Jamsil was the perfect choice for your family trip. It is wonderful to know that our spacious facilities, comfortable accommodations, convenient location, and attentive service contributed to a memorable and relaxing stay for your family, including your toddlers and senior guests. Your kind recognition of Kimi from our Concierge team and Regina from our Guest Relations team is sincerely appreciated. We will be sure to share your compliments with them, as your thoughtful words will serve as great encouragement to continue providing exceptional hospitality to our guests. We look forward to welcoming you and your family back to Sofitel Ambassador Seoul for another enjoyable stay in the near future. Warm regards, Duty Manager Jun Yoon

Dear Susan M., Bonjour! Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are very pleased to hear that you had an enjoyable experience with us. Your kind comments are sincerely appreciated and will be shared with the team as encouragement to keep delivering great service. We look forward to welcoming you back again soon. Warm regards, Duty Manager Jun Yoon

Dear Valued Guest, Bonjour! Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul. We are truly sorry to learn that your breakfast experience was disappointing. More importantly, we sincerely apologize that we were unable to provide the warm and welcoming environment you deserved while spending precious time with your family. We understand that traveling with your children, grandparents, and loved ones creates moments that are truly special and should be enjoyed together. It is deeply regrettable that you were not able to briefly join your family members who were already seated for breakfast, and we are truly sorry that this situation overshadowed what should have been a memorable family gathering. We fully understand how upsetting and disappointing this must have felt. Please accept our sincere apologies for the frustration this caused. Your comments, including your experience with our staff member, Judy Joo, have been shared with the relevant department for a thorough review. We will reinforce the importance of balancing operational procedures with genuine hospitality, empathy, and thoughtful judgment so that similar situations can be handled more appropriately in the future. Thank you once again for bringing this matter to our attention. We greatly value your feedback and sincerely hope you will give us another opportunity to welcome you back and provide the thoughtful and heartfelt service that you and your family deserve. Sincerely, Duty Manager Chris Park

Dear Valued Guest, Bonjour! Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to learn that you enjoyed your first stay with us together with your children. It is especially rewarding to know that our cordial and attentive staff, as well as the breakfast experience, contributed positively to your visit. At the same time, we sincerely appreciate your comments regarding the comfort of our beds and pillows. We are sorry to learn that they did not meet your expectations. Your feedback is valuable to us and has been shared with the relevant team as we continuously look for ways to enhance our guests' comfort and overall experience. Thank you once again for your thoughtful review. We truly appreciate your support and hope to have the pleasure of welcoming you and your family back for an even more comfortable and memorable stay in the near future. Sincerely, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park