Sofitel Ambassador Seoul Hotel & Serviced Residences 5 stars

Customer review rating (ALL Rating) 4.7/5 4,905 reviews

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Description

Hotel extras

  • An ideal venue for both short-term visits and extended stays, offering exceptional comfort.

  • Showcasing the elegance of authentic French touches, from the décor to the service.

  • Indulge in luxurious wellness and rejuvenating treatments at Sofitel Spa.

  • Enjoy modern luxury at Sofitel Seoul, where French zest blends with Seoul.

  • Savor exquisite French gastronomy at five distinguished restaurants and bars.

Our accommodation(s)

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Hotel location

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
South Korea

GPS:37.514062, 127.106743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  4,905 reviews

Customer review rating 5.0/5

Jeff S. Families - Confirmed reviews ALL

Service from the start to finish was superb.

Dear Jeff S., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you very much for choosing to stay with us as a valued Accor member. We sincerely appreciate your continued trust and support toward our hotel. We truly hope that your recent stay with us was comfortable, enjoyable, and filled with pleasant memories. It is always a great pleasure for our team to know that our guests were able to relax and enjoy their time with us. We would also like to extend our heartfelt gratitude for your kind recognition of our staff’s service. Your thoughtful compliments truly mean a lot to us, and feedback such as yours becomes a tremendous source of encouragement and pride for all of our team members, myself included. It is incredibly rewarding to know that our efforts helped make your stay more enjoyable and memorable. At the same time, we sincerely appreciate your valuable feedback regarding the coffee service during breakfast. Please rest assured that we have carefully noted your comments and will once again review the matter with the relevant team to ensure improvements are made promptly. We genuinely regret that certain aspects of your experience may not have fully met your expectations. Nevertheless, your valuable feedback allows us to continue learning and improving, and we will do our utmost to welcome you back with an even higher level of service and hospitality on your next visit. Thank you once again for your thoughtful feedback and generous support. We sincerely look forward to welcoming you back again in the near future. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 5.0/5

Amy N. L. S. Business - Confirmed reviews ALL

I would like to especially thank the Reservations Manager (at Check-in counter) who assisted me with my invoices on 23 May. Not only did she help me, she also sent the invoice to my room when it was ready. Regrettably I did not catch her name. Thank you for going the extra mile to help, very much appreciated!

Dear Amy N. L. S., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you very much for visiting us as a valued Accor Gold member. We sincerely appreciate your loyalty and continued support toward our hotel. We truly hope that your recent stay with us was both relaxing and enjoyable, and that your time in Seoul was filled with pleasant memories. It is always a great pleasure for us to know that our guests were able to experience a comfortable and memorable stay with us. We would also like to extend our heartfelt appreciation for taking the time to recognize and mention one of our ambassadors through your thoughtful feedback. The staff member you kindly referred to is Ginny from our Front Office team, and we will be more than delighted to personally share your warm compliments with her. Your kind words will certainly serve as tremendous encouragement and motivation not only for Ginny, but for our entire team as well. At the same time, we sincerely appreciate your valuable feedback regarding areas where we may further improve. Please rest assured that your comments will be shared with all hotel departments so that we may continue enhancing the quality of our services and provide even more memorable experiences to our guests in the future. Thank you once again for your meaningful feedback and generous support. We eagerly look forward to welcoming you back again soon and hope to provide you with an even more exceptional stay on your next visit. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 5.0/5

Jung H. O. Families - Confirmed reviews ALL

It was one of the best hotel and travel experiences we have ever had. The hotel was very clean and well maintained, and the staff were always kind and welcoming. We especially enjoyed the beautiful view and convenient location. The facilities were great for our family with children, and the overall atmosphere was relaxing and comfortable. Thank you for making our stay so memorable.

Dear Jung H. O., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First and foremost, thank you very much for choosing to stay with us as a valued Accor Gold member during your recent visit. We sincerely appreciate your continued trust and loyalty toward our hotel. It is truly an honor and a great pleasure for all of us to know that Sofitel Ambassador Seoul has become one of the most memorable hotels for you. Your generous compliments mean a great deal to our entire team, and we are sincerely grateful for the time and care you took to share such thoughtful feedback regarding your experience with us. In particular, we would like to express our heartfelt appreciation for recognizing the cleanliness of our guestrooms and the attentive service provided by our ambassadors, both of which are areas we place tremendous importance on every day. Knowing that these efforts were noticed and appreciated brings great encouragement, motivation, and pride to all of our team members who continuously strive to provide genuine and heartfelt hospitality to our guests. At the same time, we also sincerely appreciate your valuable feedback regarding areas where improvement may still be needed, including the restaurant reservation experience within the hotel. Please rest assured that your comments will be carefully reviewed and shared across the entire hotel, as they will undoubtedly serve as meaningful guidance in helping us further enhance the quality of our services and guest experiences. Your thoughtful feedback will certainly become a great source of support and inspiration for the continued development of our hotel. We truly wish good health and happiness to you and your family, and we sincerely hope to have another opportunity to welcome you again in the future. We will continue striving to provide even better service on your next visit. Thank you once again for your trust and support. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 5.0/5

Edmyl U. I. Business - Confirmed reviews ALL

Very very amazing.

Dear Edmyl U. I., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. Thank you very much for choosing to stay with us during your recent visit to Seoul. We sincerely appreciate your visit and truly hope that your time with us was both comfortable and enjoyable. It is always a pleasure for our team to welcome our guests and be part of their journey in Seoul. We will continue striving to provide warm hospitality and memorable experiences for every guest who visits us, and we hope your stay left you with many pleasant memories of both the hotel and the city. Thank you once again for your trust and support, and we sincerely look forward to welcoming you back again in the near future. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Customer review rating 4.5/5

Nathan S. Families - Confirmed reviews ALL

Excellent customer service and amazing staff. Only complaint would be elevator system needs a rework. Too much waiting

Dear Nathan S., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. Thank you very much for choosing to stay with us during your recent visit to Seoul. First of all, we would like to sincerely thank you for your continued support as a valued Accor member. It is always a pleasure for us to welcome our loyal members to Sofitel Ambassador Seoul. We are truly grateful that you took the time to recognize our team’s service. Your kind comments mean a lot to us, and knowing that our service helped make your stay more enjoyable is very rewarding and encouraging for the entire team. Feedback like yours gives us great motivation to continue delivering heartfelt hospitality every day. At the same time, we sincerely apologize for the inconvenience caused by the elevator situation during your stay. We completely understand your concern, and it is also one of the areas we are continuously trying to improve. While immediate changes may be difficult, we will continue doing our best to improve the guest experience by managing traffic flow more efficiently and guiding guests to use alternative routes such as the escalators whenever possible. Thank you once again for your valuable feedback, trust, and support. We truly hope you had a comfortable and memorable stay with us, and we sincerely look forward to welcoming you back again in the near future. Should there be anything further we may assist you with, please do not hesitate to contact us at any time. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Other web-users rate our hotel

  • 1,211 reviews 9.5/10 Location
  • 1,591 reviews 9/10 Room
  • 2,221 reviews 9.2/10 Service
  • 643 reviews 9.5/10 Vibe
  • 565 reviews 8.5/10 Amenities
  • 529 reviews 9.5/10 Cleanliness
  • 483 reviews 8.8/10 Food
  • 443 reviews 8.3/10 Comfort

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