Dear Zhuyan X., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Patrik A., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are very pleased to hear that you had an enjoyable experience with us. Your kind comments are sincerely appreciated and will be shared with the team as encouragement to keep delivering great service. We look forward to welcoming you back again soon. Warm regards, Duty Manager Jun Yoon

Dear Ayesha S. S. A. A., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. Thank you very much for choosing to stay with us and for taking the time to share your feedback. It is truly rewarding to know that you had such a pleasant stay with us. Your kind words mean a great deal to our team and are a wonderful encouragement to everyone who works hard to make our guests feel welcome and comfortable. At the same time, we appreciate your feedback regarding breakfast. We understand that a satisfying dining experience is an important part of a memorable stay, and we will continue to work on improving this aspect of our service. We sincerely hope that your time at Sofitel Ambassador Seoul has left you with wonderful memories. It would be our pleasure to welcome you back and provide an even more enjoyable experience on your next visit. Thank you once again for your visit. We hope to see you again in the future. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed our beautifully decorated and well-maintained surroundings, as well as the comfort of our accommodations. It is especially rewarding to know that our team made you feel welcomed through their attentive and accommodating service. We are also pleased that you appreciated our convenient location. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering exceptional hospitality. We look forward to the pleasure of welcoming you back to Sofitel Ambassador Seoul for another memorable stay. Warm regards, Duty Manager Jun Yoon

Dear Minghuims C., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. Thank you very much for choosing to stay with us as an Accor member and for sharing your feedback. We are delighted to know that you had a comfortable stay overall. It is always meaningful to hear that our guests have enjoyed their time with us, and we truly appreciate you taking a moment to share your experience. We also value your thoughtful comments, as they remind us that even the smaller details can make a difference to the overall comfort of a stay. We sincerely hope that your visit to Seoul has been a pleasant one, and we look forward to welcoming you back to Sofitel Ambassador Seoul for an even more enjoyable experience next time. Should you need any assistance, please feel free to reach out to us at any time. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Emmanuel S., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. Thank you very much for choosing to stay with us as an Accor Gold member. We are truly grateful for your trust in Sofitel Ambassador Seoul, and it is a pleasure to know that you had another enjoyable stay with us. Receiving such thoughtful feedback from our guests is always meaningful to our team. Your kind words serve as a great encouragement to our colleagues, who take pride in making each guest’s stay comfortable and memorable. We sincerely hope that your time in South Korea, along with your stay at our hotel, has become a wonderful memory to look back on. We will continue to do our best to provide an even more thoughtful and memorable experience, and we sincerely look forward to welcoming you back on your next visit to Seoul. Should you need any assistance in the meantime, please feel free to contact us at any time. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Thien N., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. Thank you very much for choosing Sofitel Ambassador Seoul for your visit to South Korea and for taking the time to share your feedback with us. We are pleased to know that there were aspects of your stay that you enjoyed. At the same time, we sincerely regret that certain parts of your experience did not fully meet your expectations. We understand that every detail, from the services provided to the comfort of your room and dining experience, can make a difference to a guest’s stay. Please accept our sincere apologies for the disappointment you may have felt. We truly appreciate you sharing your thoughts with us. Your feedback is important, and we will share it with the relevant teams as we continue to look for ways to improve and provide a more consistent experience for our guests. We sincerely hope that your time in South Korea has been filled with many wonderful moments, and that your stay with us offered you a chance to relax and feel at ease, even if some aspects could have been better. It would mean a great deal to us to have another opportunity to welcome you back and provide the thoughtful service and comfortable experience you deserve. Thank you once again for your visit. We hope to see you again in the future. Should you need any assistance in the meantime, please feel free to contact us at any time. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Daniel W., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Priscilla S., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear ivo n., Bonjour, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly a pleasure to know that you had a pleasant experience with us. Your thoughtful words are greatly appreciated, and they mean a great deal to our entire team. We are especially grateful to know that our efforts contributed to making your stay a memorable one. I will be delighted to share your kind comments with our colleagues. Feedback such as yours is a wonderful source of encouragement and inspires us to continue delivering warm, attentive, and heartfelt service to every guest. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your experience with us. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back in the near future for another memorable stay. Warmest regards, Simon Kim Duty Manager.

Dear Charles L., We very much appreciate your kind comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive such wonderful feedback. We are delighted to know that you enjoyed our excellent location and suite, and that your overall experience was truly memorable. Your kind words are a great source of encouragement to our entire team as we continue striving to provide exceptional experiences for all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Jacob Hwang Duty Manager

Dear Hang X., We very much appreciate your wonderful comments regarding your six-night stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is truly rewarding to hear that you had such an exceptional experience and enjoyed the personalized and attentive service provided by our team. We are delighted that our colleagues' thoughtful recommendations and attention to your personal preferences made your stay even more memorable. We are especially grateful for your kind recognition of Brian Cha and also one of Chef from breakfast egg station. Your thoughtful appreciation will certainly be shared with entire team as a great source of encouragement. Thank you once again for your generous recommendation and for choosing to stay with us. We sincerely look forward to welcoming you back for another impeccable and memorable Sofitel experience. Sincerely, Jacob Hwang Duty Manager

Dear Jie J. S., We very much appreciate your kind comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive such positive feedback. We are delighted to know that our Concierge team was able to assist you with the delivery of your luggage and help make your experience more comfortable despite the unexpected situation. Your kind recognition of our team's efforts is truly appreciated, and I will be sure to share your comments with our Concierge team as encouragement for their continued dedication to providing thoughtful and attentive service. Thank you once again for sharing your experience. We look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, Jacob Hwang Duty Manager

Dear Elodie D., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. While we are pleased to hear that you appreciated our convenient location next to Lotte Mall, we sincerely regret that certain aspects of your stay did not fully meet your expectations, particularly regarding our family-friendly facilities and services. We understand your disappointment with the unavailability of an extra bed for your child and the age restrictions on Club Lounge access after 5:00 PM. We especially recognize that, after a long journey, having the opportunity to relax and enjoy an early evening aperitif at the Club Lounge would have made your stay more comfortable and enjoyable as a family. Please accept our sincere apologies for the inconvenience and disappointment this caused. Your valuable feedback has been noted and will be shared with the relevant teams for careful consideration as we continuously review ways to enhance our services and provide a more welcoming experience for families traveling with children. Thank you once again for bringing these matters to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you and your family back in the future for a more enjoyable and memorable stay. Sincerely, Jacob Hwang Duty Manager

Dear Kathleen L., We very much appreciate your wonderful comments regarding your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive such positive feedback, and I am delighted to hear that you enjoyed our exceptional service, convenient location, stunning views, and comfortable accommodations. I am particularly pleased to know that your suite upgrade to the Opera Suite made your stay even more memorable. Your kind recognition of our concierge team and the quality of our room service is also greatly appreciated. I will be sure to share your thoughtful comments with our entire team, especially the colleagues you mentioned. I am certain your feedback will serve as great encouragement to all of us as we continue striving to deliver exceptional and memorable experiences to our guests. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences. We sincerely look forward to welcoming you back for another wonderful stay in the near future. Sincerely, Jacob Hwang Duty Manager

Dear David J. A., We very much appreciate your wonderful comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive such positive feedback. We are delighted to know that you enjoyed our rooms, convenient location, and facilities, and that Sofitel Ambassador has become a wonderful place for you to return to at the end of each day. Your kind words mean a great deal to us. I will be sure to share your feedback with our team, as it serves as great encouragement for all of us to continue delivering exceptional experiences to our guests. Thank you once again for your kind review. We look forward to welcoming you back for another wonderful stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. Sincerely, Jacob Hwang Duty Manager

Dear tang m., Bonjour,Thank you sincerely for taking the time to share such a thoughtful and detailed review of your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly grateful for your generous words and for recognizing the warmth, dedication, and attentiveness of our team. It is deeply rewarding to know that you felt welcomed and well cared for throughout your stay. Providing genuine hospitality and creating meaningful experiences for our guests are at the heart of what we do, and knowing that our colleagues contributed to making your visit to Seoul so memorable means a great deal to all of us. At the same time, please accept our sincere apologies for the aspects of your room experience that did not fully meet your expectations. While we are pleased that you enjoyed the comfort of your accommodation and the convenience of our location, we recognize that even small details can make a meaningful difference to the overall guest experience. We regret that certain aspects of the room setup and amenities could have been more convenient, and we appreciate you bringing these matters to our attention. Your feedback is valuable in helping us identify opportunities to refine our facilities and enhance the comfort of future stays. We are particularly thankful for the balanced and considerate manner in which you shared your experience. Your review not only encourages our team to continue delivering heartfelt service but also reminds us of the importance of continually looking for ways to improve. Please be assured that your comments will be shared with the relevant teams for careful consideration as we continue striving to provide an experience that reflects the standards of hospitality our guests deserve. Above all, thank you for highlighting the genuine care you experienced from our colleagues and for recommending our hotel so warmly. Your encouragement is a wonderful source of motivation for our entire team. We never take the trust and kind words of our guests for granted, and we sincerely appreciate the opportunity to have been part of your visit to Seoul. We hope that the fond memories of your stay will bring you back to us in the future. Should your travels bring you to Seoul again, it would be our genuine pleasure to welcome you back and provide an even more comfortable, thoughtful, and memorable experience. Thank you once again for your kindness, understanding, and valuable feedback. We wish you and your wife many more wonderful journeys ahead, and we look forward to welcoming you back to Sofitel Ambassador Seoul. Warm regards, Simon Kim Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Gabriel W., Thank you very much for sharing your kind feedback regarding your stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you enjoyed our convenient location and found your room spacious, comfortable, and well-equipped. It is especially rewarding to know that you intend to return and stay with us again. We are also pleased to hear that Arthur from our Concierge team was able to assist you in contacting the taxi driver to retrieve your misplaced jacket. Your kind recognition of his helpfulness is greatly appreciated, and we will be sure to share your compliments with him and our team. Thank you once again for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences. We look forward to welcoming you back for another comfortable and memorable stay in the near future. Sincerely, Jacob Hwang Duty Manager