Sofitel Ambassador Seoul Hotel & Serviced Residences 5 stars

Customer review rating (ALL Rating) 4.7/5 4,048 reviews

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Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 1
Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 2
Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 3
Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 4
209 Jamsilro, Songpagu, 05552 SEOUL, South Korea

Description

Hotel extras

  • An ideal venue for both short-term visits and extended stays, offering exceptional comfort.

  • Showcasing the elegance of authentic French touches, from the décor to the service.

  • Indulge in luxurious wellness and rejuvenating treatments at Sofitel Spa.

  • Enjoy modern luxury at Sofitel Seoul, where French zest blends with Seoul.

  • Savor exquisite French gastronomy at five distinguished restaurants and bars.

Our accommodation(s)

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Hotel location

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 SEOUL
South Korea

GPS:37.514062, 127.106743

Telephone
Fax +82 2-2092-6001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,048 reviews

TripAdvisor Rating  4.9/5  893 reviews

Certificate of excellence 2025

Perfect for a Staycation

TripAdvisor rating 5.0/5

Odyssey53481396923 TripAdvisor review

This is the best hotel I’ve been to in Korea! The service is incredible, and the staff are kind, helpful, and efficient. Hyun in Club Millésime was especially welcoming and friendly and always made sure we had everything we needed!

Customer review rating 5.0/5

Sooyeon L. Couples - Confirmed reviews ALL

staffs are especially kind

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are thrilled to hear that you enjoyed your experience with us. It is especially wonderful to know that our staff made a positive impression with their kindness and attentiveness. Your comments are greatly appreciated and will be shared with our team as motivation to continue delivering exceptional service. We look forward to the pleasure of welcoming you back soon. Warm regards, Jun Yoon Duty Manager

Customer review rating 4.5/5

Woo L. Solo - Confirmed reviews ALL

Everything was perfectly appointed

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you found everything perfectly appointed during your stay. At the same time, we sincerely apologize if the timed breakfast felt rushed. Your comments are very valuable, and we will review our breakfast service to ensure that all guests can enjoy a more relaxed and comfortable dining experience in the future. We truly appreciate your feedback and look forward to welcoming you back soon for another memorable stay. Warm regards, Jun Yoon Duty Manager

Customer review rating 5.0/5

Eva T. Families - Confirmed reviews ALL

Very nice service, good location, amazing room. One complaint is the AC is not cold.

Dear Eva T., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will check with engineering team in regards Air conditioning system. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Customer review rating 1.5/5

Eden C. Families - Confirmed reviews ALL

As a guest, it was genuinely disappointing to find that both the room cleanliness and front desk service did not align with what one would expect from a hotel carrying a five-star, global reputation. From the moment of check in, the experience felt unnecessarily confusing. Explanations of hotel services were rushed and skimmed over, making it difficult to fully understand what was available. While I understand that English may be a second language for some staff, the level of communication unfortunately fell short of international hospitality standards. What made this experience particularly disheartening was the lack of coordination surrounding our arrival. A full week in advance, I had clearly communicated that our family of four, including two young children, would be arriving on a long-haul flight with a 5:00 a.m. arrival and requested early check-in so we could freshen up before scheduled appointments. The concierge responded to my emails, and we went back and forth several times, which gave me confidence that our needs were understood and noted. However, it remains unclear why the concierge was managing booking and arrival logistics rather than the front desk. Upon arriving in Korea, I had the reasonable expectation that we would be looked after, having taken every necessary step to communicate our situation in advance. Instead, we were met with excuse after excuse as to why no room was available. This strongly suggested a significant disconnect in communication within the hotel’s management and operations chain. The Family Suite itself felt dated and poorly maintained. The bathroom was particularly concerning, with visible mold on the shower heads. The shower head leaked extensively, causing water to overflow into the surrounding area, which further reflected a lack of attention to basic maintenance and cleanliness. We stayed long enough to reasonably expect a more accommodating level of service than what we ultimately received. For a property that positions itself as “world class,” this experience was not just underwhelming it was genuinely sad. We are extremely disappointed and will be returning to Oakwood in the future. We will also be making our experience known within our community.

Dear Mr. Eden C., Bonjour this is Woody from Sofitel Ambassador Hotel Seoul. First of all, I would like to sincere apologize for your disappointed experiences that you have encountered during your recent stay. We fully understand how important the arrival experience is, especially as a first impression, so that we are truly sorry that we fell short of providing you with a satisfying experience in this regard. We have carefully read all the emails exchanged between you and our hotel, and have reviewed your arrival experience. Also we figured about your early check-in request from the very first communication however, we did not provide a clearer explanation regarding early check-in procedure. In result, due to our lack of explanation, we did not meet your expectation from the arrival stages. Plus, we were quite shocked to read about your comment regarding the cleanliness of the bathroom during your stay. Cleanliness is something we always prioritize and consider as the very foundation of our service, so we are truly sorry that you experienced inconvenience in this regard. This must have caused you discomfort throughout your six-night stay, which makes the situation all the more regrettable. If we were aware earlier, we would have immediately addressed the issue to ensure the remainder of your stay was more comfortable, but it seems we did not in this time. Please rest assured that we are sharing this case internally and will make every effort to ensure such issues are closely monitored, even during guests’ stays, to prevent similar experiences in the future. From your comments, we understand that, perhaps you visit Korea frequently and that you primarily stayed at Oakwood. If we may hold a small hope, we would be grateful if you would still consider staying with our hotel on your next visit. While we understand that this recent stay did not meet your expectations, I personally would like to communicate with you directly and assist in preparing for a smoother and more enjoyable experience if we can welcome you at our hotel once again. If we are fortunate enough to have the chance to host you again, please feel free to reach out to me at any time. I will be always at your dispoal. Until we meet again, I wish you and your family continued health and happiness in new year. Yours Sincerely,

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Other web-users rate our hotel

  • 1,084 reviews 9.3/10 Location
  • 1,482 reviews 9/10 Room
  • 2,024 reviews 9.1/10 Service
  • 578 reviews 9.5/10 Vibe
  • 518 reviews 8.3/10 Amenities
  • 511 reviews 9.5/10 Cleanliness
  • 432 reviews 8.3/10 Comfort
  • 385 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.