Mantra on Sydney Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,291 reviews

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Mantra on Sydney Airport - Image 4
3 Ross Smith Avenue, 2020 MASCOT, Australia

Description

Hotel extras

  • Set your alarm or have our friendly staff at our 24-hour reception organise your wake-up call

  • Our express checkout ensures you will get to your terminal on time ready for your flight

  • Uninterrupted views of the runway from one side of the hotel.

  • Shuttle available for pick-up & drop-off at intl & domestic terminals - additional cost

  • Our hotel's restaurant is open daily for a buffet breakfast and also serves an A La Carte Menu

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Studio Twin

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Sydney Airport

3 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.932831, 151.186755

Telephone
Fax +61 2 8398 0730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • SYD Additional charge
  • SYDNEY AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 135 rooms
  • 14 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Family

Services for children

  • Children''s library
  • On site
  • Outdoor parking
  • Public
  • No parking space
  • Parking opened 24/7

  • Parking pricing: 21.69 € 35 AUD Per day

ON SITE RESTAURANT

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,291 reviews

Customer review rating 4.5/5

Daniel S. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed our convenient location, dining options, and easy parking facilities. It's especially pleasing to know that our proximity to the domestic terminals helped make your travel experience more seamless and enjoyable. We greatly appreciate your kind comments and are pleased that we could provide a comfortable and convenient stay before your journey. Thank you again for your review, and we look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

Marcia K. Friends - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed the convenience of our location and found our team welcoming and helpful throughout your stay. It's also wonderful to know that you appreciated the comfort of our beds, the quality of our bathroom amenities, and the ease of accessing the airport with our shuttle service. We greatly appreciate your kind comments and are pleased that our accommodation provided everything you needed for a comfortable overnight stay. Thank you again for your review, and we look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 0.5/5

Xavier T. M. Business - Confirmed reviews ALL

Thank you for your feedback, and we sincerely apologise for the inconvenience caused during your stay. On this occasion, the late-night arrival followed a disrupted flight booking, and with a large group arriving at once, the check-in process understandably took a little longer as our team needed to ensure each reservation was checked correctly. We appreciate that this may have been frustrating, and we apologise if it caused any inconvenience. Regarding the duplicate charge, this was unfortunately an error made during the busy check-in process. Your room rate was $281, and the additional $281 was refunded straight away once the mistake was identified. We understand that these circumstances did not make for a pleasant arrival, and we appreciate you bringing your concerns to our attention. Sincerely, Mantra Hotel Sydney Airport

Customer review rating 4.5/5

Naomichi N. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We’re delighted to hear that our location continues to be a convenient choice for your work travel. It's great to know that being close to the airport allows you to avoid city traffic and makes your trips smoother and more efficient. Thank you for your continued support and loyalty. We truly appreciate you choosing to stay with us regularly and look forward to welcoming you back on your next visit. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 1.0/5

Michael J. Business - Confirmed reviews ALL

Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced during your stay. We are disappointed to hear your concerns regarding the room condition and mattress comfort. Our rooms are expected to be maintained to a high standard, and we will address this with our housekeeping and management teams. We would, however, like to point out that our reception is staffed **24/7**, and we encourage guests to raise any room concerns with us immediately. Had these issues been brought to our attention during your stay, we would have had the opportunity to inspect the room and, where possible, provide an alternative room or resolve the issues at the time. We also apologise for the delay with the banana bread at checkout and understand your frustration, particularly with your Uber waiting. We regret that we were not given the opportunity to assist you during your stay and hope you will consider this when visiting us in the future. Sincerely, Mantra Hotel Sydney Airport

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed our convenient location, dining options, and easy parking facilities. It's especially pleasing to know that our proximity to the domestic terminals helped make your travel experience more seamless and enjoyable. We greatly appreciate your kind comments and are pleased that we could provide a comfortable and convenient stay before your journey. Thank you again for your review, and we look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

Marcia K. Friends - Confirmed reviews ALL

Good location and the staff were great Shuttle to airport took 4 minutes Rooms small but all you need for an overnight stay I love the Bathroom products - smell great and beds are comfortable

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed the convenience of our location and found our team welcoming and helpful throughout your stay. It's also wonderful to know that you appreciated the comfort of our beds, the quality of our bathroom amenities, and the ease of accessing the airport with our shuttle service. We greatly appreciate your kind comments and are pleased that our accommodation provided everything you needed for a comfortable overnight stay. Thank you again for your review, and we look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 0.5/5

Xavier T. M. Business - Confirmed reviews ALL

Reception took over 10 minutes per person for group of 20+ people to book in at 12:30am due to a cancelled flight causing some travellers to wait over an hour, then double charged my bank account ($562) and had to be refunded half back the following morning. Bed was adequate for sleeping though.

Thank you for your feedback, and we sincerely apologise for the inconvenience caused during your stay. On this occasion, the late-night arrival followed a disrupted flight booking, and with a large group arriving at once, the check-in process understandably took a little longer as our team needed to ensure each reservation was checked correctly. We appreciate that this may have been frustrating, and we apologise if it caused any inconvenience. Regarding the duplicate charge, this was unfortunately an error made during the busy check-in process. Your room rate was $281, and the additional $281 was refunded straight away once the mistake was identified. We understand that these circumstances did not make for a pleasant arrival, and we appreciate you bringing your concerns to our attention. Sincerely, Mantra Hotel Sydney Airport

Customer review rating 4.5/5

Naomichi N. Business - Confirmed reviews ALL

I frequently stay here for work. Fly in, rent a car, drive to work site, and catch outbound flights. I can avoid city traffic.

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We’re delighted to hear that our location continues to be a convenient choice for your work travel. It's great to know that being close to the airport allows you to avoid city traffic and makes your trips smoother and more efficient. Thank you for your continued support and loyalty. We truly appreciate you choosing to stay with us regularly and look forward to welcoming you back on your next visit. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 1.0/5

Michael J. Business - Confirmed reviews ALL

The bed was uncomfortable on one side and could feel the springs and frame around the edge of the mattress which also made the centre of the bed 2 different levels. On checkout I asked for something grab and go like a muffin and was offered banana bread as an option. I was asked if I’d like it toasted and I said no, I’ll take it as it is please as I need to go. 10 mins later and twice being sold “it’ll just be a second” another team member then asked if I needed help and went to check only to return and say it’s still being toasted. I said I needed to go as my uber was already here waiting. It’s a small issue and interaction but asking specifically for a grab and go item and being asked what I’d like to completely disregard and then take over 10 minutes to still not even get the item (which I needed something to eat for medication to take) was frustrating. The room was filthy, sticky residue stuck to the workspace desk, thick dust all the way along the edge of the carpet and skirting boards. At $300 for the night you’d expect better. I wouldn’t stay again.

Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced during your stay. We are disappointed to hear your concerns regarding the room condition and mattress comfort. Our rooms are expected to be maintained to a high standard, and we will address this with our housekeeping and management teams. We would, however, like to point out that our reception is staffed **24/7**, and we encourage guests to raise any room concerns with us immediately. Had these issues been brought to our attention during your stay, we would have had the opportunity to inspect the room and, where possible, provide an alternative room or resolve the issues at the time. We also apologise for the delay with the banana bread at checkout and understand your frustration, particularly with your Uber waiting. We regret that we were not given the opportunity to assist you during your stay and hope you will consider this when visiting us in the future. Sincerely, Mantra Hotel Sydney Airport

Customer review rating 5.0/5

Mitchell K. Couples - Confirmed reviews ALL

The service and welcome drink was such a lovely experience. The young lady was very patient and extremely helpful to us .

Thank you for your lovely feedback. We’re delighted to hear you enjoyed the service and welcome drink. We’ll be sure to share your kind words with our team member. We look forward to welcoming you again. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Anthony A. Couples - Confirmed reviews ALL

Room was a bit small, but clean and service was OK

Thank you for your feedback. We’re glad you found the room clean and our service satisfactory. We understand our rooms can feel a little compact, particularly for short airport stays, and we appreciate your understanding. We hope to welcome you again. Sincerely Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Kylie J. B. Business - Confirmed reviews ALL

Location is great for an early flight. Clean and tidy rooms

Thank you for your positive feedback. We’re pleased you found our location convenient for an early flight and enjoyed the cleanliness of your room. We look forward to welcoming you again. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Donna C. Solo - Confirmed reviews ALL

Excellent reception, warm friendly. Was a bit disappointed by service in the restaurant, meal ordered timely, I chose to sit on the bench seat on the wall because I was by myself and didnt want to occupy a table for two people. I thought this was a nice option for lone diners and thought it an excellent setup. However I soon realised I was in "no mans land", after the initial meal, I needed to attract waitstaff's attention to order each drink; I had three, this was frustrating as I noticed other tables being approached to check if they were okay. I wanted to order dessert, but soon deemed it a hopeless endeavour, so I needed to approach counter and advise I wished to order dessert and was given a menu. I presumed because of this someone would follow up to take my order, but after waiting far too long, I needed to approach again to order dessert. Great set up, but next time I will definitely choose a table to sit at. Apart from the annoyance in the restaurant, everything else was excellent. I would definitely stay again if I needed a place to stay close to the airport

Thank you for your detailed feedback. We’re delighted to hear you enjoyed our warm and friendly reception and that everything else about your stay was excellent. We sincerely apologise for the lack of attentiveness in the restaurant and appreciate you highlighting this. Your comments have been shared with our team as an opportunity to improve our service. We look forward to welcoming you again on your next airport stay. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Giles A. Friends - Confirmed reviews ALL

We were very happy and extremely happy with the service. We had a cancellation flight at 11:30pm and the Mantra went above and beyond to give us rooms when making enquire around 1am. It was such a relief to finally finding rooms.

Thank you so much for your wonderful feedback. We’re truly delighted to hear that our team was able to assist you during such a stressful and unexpected situation. It was our pleasure to look after you, and we look forward to welcome you back soon! Kind regards, Yen Le Assistant Manager

Customer review rating 5.0/5

Warren C. Solo - Confirmed reviews ALL

First class guest relations. Excellent restaurant

Thank you so much for your wonderful feedback and, most importantly, for your continued loyalty and support. We truly appreciate you choosing to stay with us and are delighted to know you enjoyed our guest relations and restaurant. It’s always a pleasure to welcome you, and we look forward to seeing you again next time! Kind regards, Yen Le Assistant Manager

Customer review rating 1.0/5

Sarah-jane D. Business - Confirmed reviews ALL

The bathroom stank of stale urine. I had to close the bathroom to sleep it was so smelly and held my breath whilst in the bathroom, it was disgusting not knowing where the smell was and was I walking on stale urine in the bathroom.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Adrian S. Solo - Confirmed reviews ALL

The staff are amazing, always greeted by a warm and friendly smile, the hotel is spotlessly clean, the beds are comfortable and for a plane spotter like myself the view is exceptional.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Clifford H. Couples - Confirmed reviews ALL

Value for munny

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Gareth C. Business - Confirmed reviews ALL

Tidy hotel in convenient location close to Sydney domestic terminal. Plenty of parking options available.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Britt H. Business - Confirmed reviews ALL

Well located, easy check in and check out.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

David S. Couples - Confirmed reviews ALL

Room was ideal for the night prior to flying out. Staff were accomodating and food well prepared.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 2.0/5

Tameka D. Solo - Confirmed reviews ALL

On checkin I was told my room’s not ready & I had to wait until 12pm. I said I was being picked up at 12pm & need access prior. I was told to sit down & wait. I noticed a staff member log onto other checkin computer & thought I’d ask him if I can checkin. He checked my booking & said my assigned room isn’t ready but he can give me a different room. Why couldn’t the First Lady I spoke to do that. Room was on traffic side of hotel. Windows are not sound proof & you can hear every car & every truck breaking. Also curtains don’t close all way (room 413 if you’d like to check it at night) to wall so lights from signage & traffic lights shine into room all night. I like a very dark & quiet room and this was far from dark & quiet. So needless to say I didn’t sleep very well. Bed was 2 single beds put together & when you sit on edge of bed in middle there’s a slope in the mattress. There was hair on the pillow. No bin in bathroom. Restaurant for dinner way overpriced. Lamb shank served in a bowl was hard to cut up veggies & leave room to eat around the bone. Also wasn’t told when I ordered it would take 25 min. The hotel is tired & in need of a renovation. I won’t stay here again. The only positive is the proximity to airport.

Thank you for taking the time to share your feedback regarding your recent stay with us. I am sorry to hear that your experience did not meet expectations. In particular, I apologise for the confusion during check-in and for the inconvenience this caused when you were working to a tight schedule. We understand how important a smooth arrival experience is, especially when time is limited. I am also sorry to learn that you were unable to get a comfortable night's sleep due to the room location, noise levels, and issues with the curtains and bedding. Your comments regarding the room condition and cleanliness have been noted and will be shared with the relevant teams for review and follow-up. While I am pleased that our proximity to the airport was convenient for your travels, I am sorry that this was outweighed by the other aspects of your stay. Thank you for bringing these matters to our attention, as feedback such as yours helps us identify areas where we can improve. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Candice D. Solo - Confirmed reviews ALL

Had a one night stay before flying out of Sydney International. Check in was very easy, the room was clean and had everything I needed. I was assisted with an airport shuttle.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 2.5/5

Reifman M. Business - Confirmed reviews ALL

The hotel was recommended by a company and chosen due to the proximity to the airport. I wouldn't have stayed there otherwise. The room is extremely small, there is no wardrobe and hardly space for 2 suitcases. The shuttle to the airport is paid unlike airport hotels all over the world with free shuttle service. The receptionist at arrival was great (the best thing in the hotel, really) but she was overwhelmed as other staff were away. Dinner was a sad affair and we had to get up to collect our drinks.

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your stay did not meet your expectations, particularly regarding the room size, storage space, airport shuttle arrangements, and dinner service. We’re pleased to know that our receptionist made a positive impression, and we’ll certainly pass on your kind comments to her. We also regret that she was managing a particularly busy situation during your arrival. Your comments regarding the dining experience and overall service are valuable, and we will share them with the relevant teams as we continue to improve. We appreciate your feedback and hope we may have the opportunity to provide you with a better experience in the future. Sincerely, Shaheen Dipa Assistant Manager

Other web-users rate our hotel

  • 1,239 reviews 9/10 Location
  • 1,613 reviews 7.2/10 Room
  • 1,398 reviews 8.2/10 Service
  • 15 reviews 6.1/10 WiFi
  • 799 reviews 8.5/10 Food
  • 694 reviews 6.1/10 Cleanliness
  • 256 reviews 6.8/10 Breakfast
  • 8 reviews 0.8/10 Wellness Area

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