ibis budget Sydney Airport

ibis budget Sydney Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 100 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Close to public transport options.

  • Just minutes from Sydney Airport.

  • Pet-friendly courtyard room is ideal for travellers with pets.

  • Shuttle available to and from the airport (AUD $10 per person, per trip).

  • Convenient dining option at the Mantra Kitchen next door.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020 MASCOT
Australia

  • By plane

    SYDNEY INTL AIRPORT At 3.3km / 2.05 miles

  • By train

    DOMESTIC AIRPT STN At 1km / 0.62 miles

GPS:-33.9328, 151.18750555

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Comfortable 278 guest rooms at ibis budget Sydney Airport is well appointed and tastefully decorated, containing all the essentials required for a good night's rest. Each room features an en-suite, a TV, air conditioning, and of course, comfortable bedding. Suitable for up to two, three or four guests, guest rooms are available in a range of convenient configurations - making it the perfect choice for business or leisure travellers looking for a hotel near Sydney Airport.

Our guest reviews

Our guest reviews for
ibis budget Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  100 reviews

TripAdvisor Rating  3.0/5  187 reviews

Terrible service at Ibis Budget Sydney Airport!!

TripAdvisor rating 1.0/5

Braam S TripAdvisor review

I had to move my booking forward 1 day due to flight delays. Call centre cut me off. I sent two emails and got no response. On arrival I was told my booking was cancelled. Front desk staff was rude, place was smelly and dirty, and poorly maintained!

Airport Stayover

Customer review rating 4.5/5

Hand Couples - Confirmed reviews ALL

Needed accommodation close to terminal and the Ibis is always the one we use - close to terminal - walking distance, close to food outlets like Macdonalds and KFC for that quick bite. Will stay again

Customer review rating 3.5/5

Steve Families - Confirmed reviews ALL

Good location and close to airport. Air conditioner was very noisey. One of the single beds was uncomfortable.

Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and will certainly take your concern on board to keep improving our services. We hope to see you again very soon. Sincerely, Trang Le Assistant Front Office Manager

Poor through and through!

TripAdvisor rating 1.0/5

OriginalPacman TripAdvisor review

The family room is tiny - barely space to get our suitcases in. One of the light fittings didn’t have a bulb. The charging socket for mobiles etc. was broken. The bed had dried bogies on it - which we complained to reception about and we’re given another room.

Zero communication, just takes your money

Customer review rating 0.5/5

Jason Families - Confirmed reviews ALL

This must be related to a room i booked 2 years ago while planning a trip to the UK. Covid stopped this trip happening. I tried to contact this hotel 3 times by email and twice by phone call (from NZ) with no answers or communication. Absolutely appalling customer service, NONE. Took my money and that was it.

Dear Jason, Thank your for giving us the feedback and we are very sorry about the issues related to our customer services. Please be rest assured that this is not a common practice in our hotel, and we will do our best to reverse the fund for you as soon as possible. Due to the security level set for hotel PMS, all guests' credit card data will be encrypted once the booking been checked out. Hence, we will need to obtain the full card number again to proceed the full refund. Please kindly let us know your best contact number and most convenient time so that we could give you a call for that. Should you need further assistance, please do not hesitate to contact us 24 hours onb (0…, or email myself directly to h5… Thank you for your patience and we hope to hearing back from you soon. Warm regards, Trang Le Assistant Front Office Manager

Filthy

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Booking and check in was easy enough but there was only one luggage trolley which wasnt available so we had to lug our heavy bags in and then out the next day. Starting at the lifts to everything in the room was just grotty, dirty and poorly cleaned. The floors were dirty, there was blood on the side of the bench next to the fridge and the bathroom floor hadnt had a decent clean in a long time and the remote had never been cleaned!

Dear Joshua, Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, Please rest assured that all elements of your feedback will be reviewed and forwarded to the reliant departments. If you need anything further please contact us directly at the hotel 02…. Sincerely, Trang Le Assistant Front Office Manager

Close to Domestic terminal

TripAdvisor rating 3.0/5

M6857AYdavidp TripAdvisor review

Our first room had no remote for the TV. Second room was fine for a sleep the night before our early flight. When we arrived the advertised price on a sign outside was $16 less than what I paid online.

Very convenient location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel was a convenient option for domestic travel. Check in was easy and staff were friendly. The room facilities were well maintained.

Dear Jennifer, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Assistant Manager

Really close to airport

Customer review rating 3.5/5

Gary Business - Confirmed reviews ALL

Arrive late and depart early but all good

Good stay

Customer review rating 4.5/5

Anne S. Solo - Confirmed reviews ALL

I'm a repeat customer, I have stayed at the hotel before. Great service from reception staff on arrival and departure. Room clean and comfortable

Dear Anne S., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Assistant Manager

Convenient location (close to domestic airport)

Customer review rating 4.0/5

Evangelia Couples - Confirmed reviews ALL

Everything ok - especially great price. All we need is a place to stay close to airport at a reasonable price.. We don't need a luxury hotel, just a place to spend the night before an early flight. Only thing missing was no cups to have a tea or coffee.

Dear Evangelia, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Assistant Manager

Good location

Customer review rating 4.0/5

Lilian D. Couples - Confirmed reviews ALL

Good for one night. Food only available at Mantra as takeaway. Hotel good.

Dear Ms D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le

It was okayish

TripAdvisor rating 2.0/5

jessabaillie TripAdvisor review

Tap in bathroom was broken, when I arrived there was hair in the bathroom and on the bed, overall didn’t seem very clean. Make a reservation online, first time I tried it didn’t go through then I make a new one and it when through but when I checked my email there was two reservations. A couple hours later I arrived at the hotel and when I got there no one could find the reservation, either one so luckily there was a room available.

Comfortable stay

Customer review rating 4.5/5

Michael Solo - Confirmed reviews ALL

Good service at check-in. Comfortable bed.

Dear Michael, We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Assistant Manager

Very well located. Extremely clean.

Customer review rating 5.0/5

Kyle Families - Confirmed reviews ALL

Convenient to Sydney airport. Very well located. Extremely clean. Staff member was very professional. Seemless from arrival, to departure.

Excellent

Customer review rating 5.0/5

Molly J. Families - Confirmed reviews ALL

A very comfortable overnight stay. A clean, ideally located hotel for rest and preparation for an international flight.

Good stay.

Customer review rating 4.5/5

Barry Business - Confirmed reviews ALL

Good. Check-in good. Room was good. Had overnight parking. Only drawback was that overnight parking is a bit expensive.

Customer review rating 4.5/5

T. T. Couples - Confirmed reviews ALL

Great stay, met our expectations. Clean, easily accessible and efficient, friendly staff

My elderly mum was taken care of thanks

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The team Took care of my elderly mum who was travelling by her self . Thanks much appreciated

Great location, great staff,

Customer review rating 5.0/5

Pip Solo - Confirmed reviews ALL

I had an overnight transit stay in a very comfortable, clean room. Staff were super friendly and informative. Thank you

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