ibis budget Sydney Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 1,044 reviews

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5 Ross Smith Avenue, 2020 MASCOT, Australia

Description

Hotel extras

  • Enjoy the exclusive ibis "Sweet Beds"

  • Less than 1km from Sydney's Domestic Airport terminals

  • Fast, free & unlimited Wi-Fi throughout the hotel

  • Shuttle available to and from the airport (AUD $13 per person, per trip).

  • Convenient dining option at the Mantra Kitchen next door.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, 1 Queen Bed

Photo out of - Classic Room, 1 Queen Bed

This room is for Max 2 persons with One large Double bed. Modern bathroom. Non smoking with En-suite,Large LED TV and AC/heater, Tea and coffee, In-room fridge. Hair Dryer available on request at reception. 3 in 1 Hair,body&face wash.No telephone in room.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Maximum 2 persons. large double bed Newly built, non smoking with En-suite, Large LED TV, AC/heater, Tea and coffee, In-room fridge, In-room desk and chair. 3 in 1 Hair,body&face wash, hair dryer available at reception. No in-room telephone.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Service And Equipment

Accessibility And Security

  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

2 Single beds for maximum 2 persons. Non smoking with En-suite, TV, AC/heater, Tea and coffee, In-room fridge, In-room desk and chair. Hair Dryer available on request at reception desk. 3 in 1 Hair,body&face wash. No phone in room.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 14'/36 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

1 large Double bed and 1 Single bed for maximum 3 persons. Non smoking with En-suite, Large LED TV, AC/heater, Tea and coffee, In-room fridge, In-room desk and chair. Hair Dryer available on request at reception. 3 in 1 Hair,body&face wash

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

1 Double bed and 2 Single beds for maximum 4 persons. Non smoking with En-suite, Large LED TV and AC/heater, Tea and coffee, In-room fridge. Hair Dryer available on request at reception. 3 in 1 Hair,body&face wash. No telephone in room.

Max. number of persons
4
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

2 Large Double beds for maximum 4 persons. Non smoking with En-suite, TV and AC/heater, Tea and coffee, In-room fridge. Hair Dryer available on request at reception.3 in 1 Hair,body&face wash. No telephone in room.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks

Comfort Features

  • Alarm clock

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

1 Large double bed for Max 2 persons. Newly built, with own private courtyard on the ground floor. non-smoking with En-suite, Large LED TV, AC/heater, Tea and coffee, In-room fridge, In-room desk with own private entrance. 3 in 1 Hair,body&face wash

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock

Comfort Features

  • Alarm clock

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.9328, 151.18750555

Telephone
Fax +61 457 145 470
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • 278 rooms
  • 11 connecting rooms
  • 6 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets not allowed

  • On site
  • Outdoor parking
  • Private
  • 15 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.29 m / 7.55 ft

  • Parking pricing: 35 AUD 35 AUD Per day

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,044 reviews

Customer review rating 4.5/5

Lynne D. Couples - Confirmed reviews ALL

Dear Lynne D., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and your room comfortable and clean. Your comments about the decor are appreciated, as we continually assess our property to enhance our guests' experience. Best regards, ibis budget Sydney Airport

Customer review rating 3.0/5

David G. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Michelle R. Business - Confirmed reviews ALL

Dear Michelle R., Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by the condition of your room. Your comments are valuable as we continue to enhance our services and facilities for our guests. Goodbye, ibis budget Sydney Airport

Customer review rating 3.5/5

Emma T. Families - Confirmed reviews ALL

Dear Emma T., Thank you for your feedback regarding your recent stay. We are pleased to hear that our accommodation met your basic needs during your brief visit. However, we understand that the fire alarm and subsequent evacuation may have caused some inconvenience. Safety protocols, such as alarms, are in place to ensure the well-being of all guests, and we appreciate your understanding in this matter. We hope to welcome you back for a more restful stay in the future. Best regards, ibis budget Sydney Airport

Customer review rating 0.5/5

Qichong W. Families - Confirmed reviews ALL

Dear Qichong W., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered concerning the hairdryer availability and the service received from our staff. It is disappointing to learn that your expectations for basic hospitality and problem-solving were not met during your visit. While we strive to maintain a comfortable environment for all our guests, I understand that the handling of your request fell short of our service standards. The frustration caused by the lack of clear communication and the initial response from our team member is certainly not reflective of the level of care we aim to provide. I appreciate you bringing this matter to our attention, as it is through feedback like yours that we can identify areas for improvement. It is our goal to ensure that every guest feels valued and respected, and I regret that we did not achieve that during your stay. Thank you once again for your comments; they will be reviewed with our team. Goodbye, ibis budget Sydney Airport

Dear Lynne D., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and your room comfortable and clean. Your comments about the decor are appreciated, as we continually assess our property to enhance our guests' experience. Best regards, ibis budget Sydney Airport

Customer review rating 3.0/5

David G. Business - Confirmed reviews ALL

I was about to have a shower when the alarms went off. This was after 11pm, and I had an early flight the next morning. It was, of course, a false alarm because somebody no doubt had a shower. Putting little signs throughout the rooms about how poor the fans and over-responsive the sensors are will still not stop the alarms, only an overhaul of the terrible system will do so. Having to wait outside then line up like cattle at midnight to get back to my room only exacerbated the frustration for everyone. I understand it is a budget hotel but that should only be the tiny rooms and adequate beds, not the high risk of being kicked outside for an hour and a half at any time.

Customer review rating 3.5/5

Michelle R. Business - Confirmed reviews ALL

Easy check in, wear and tear to room

Dear Michelle R., Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by the condition of your room. Your comments are valuable as we continue to enhance our services and facilities for our guests. Goodbye, ibis budget Sydney Airport

Customer review rating 3.5/5

Emma T. Families - Confirmed reviews ALL

Needed a bed for the night as we had to be up at 3am to be at the airport by 4 am. Great basic accommodation Only problem was a fire alarm and evacuation a bit after 11pm which can’t be helped but the site was cleared and we were returned to our accommodation reasonably quickly

Dear Emma T., Thank you for your feedback regarding your recent stay. We are pleased to hear that our accommodation met your basic needs during your brief visit. However, we understand that the fire alarm and subsequent evacuation may have caused some inconvenience. Safety protocols, such as alarms, are in place to ensure the well-being of all guests, and we appreciate your understanding in this matter. We hope to welcome you back for a more restful stay in the future. Best regards, ibis budget Sydney Airport

Customer review rating 0.5/5

Qichong W. Families - Confirmed reviews ALL

Dear Accor, I rarely take the time to write a formal complaint, but my experience at your hotel was so appalling that I feel compelled to do so. Without exaggeration, this is the worst hotel I have stayed at in the 21st century. After taking a shower, I went to dry my hair and discovered that there was no hair dryer in the room. I went downstairs and asked the front desk for one. I was told that the hotel had a hair dryer in the common area, but that another guest had borrowed it, so I would simply have to wait. I waited. I went back to the front desk a second time. Still no hair dryer. I waited again. By the third time I asked, nearly two hours had passed. My wife has very long hair, and by that point her hair had practically dried naturally. Out of sheer disbelief, I finally asked the obvious question: “Does this entire hotel seriously have only ONE hair dryer?” A male Asian staff member at the front desk, approximately in his forties, simply replied, with an unmistakably dismissive and condescending attitude: "Yes." That was it. No apology. No attempt to find a solution. No concern whatsoever. Just "yes," delivered as though my request were somehow unreasonable and I was inconveniencing him by asking. What happened next made the situation even more unacceptable. When I returned to reception for the FOURTH time, a different, younger member of staff simply took a hairdryer from behind the front desk and handed it to me. So clearly, the hotel did have another hairdryer available. At that point, this stopped being a complaint about a missing amenity. A hairdryer is a trivial item. What is not trivial is being repeatedly brushed off for two hours, being told there was no alternative, being treated with contempt when questioning that explanation, and then discovering that another member of staff could resolve the entire issue in a matter of seconds. I can perhaps understand a hotel operating under budget constraints. I can even understand an Accor property being unable or unwilling to provide a hairdryer in every guest room. What I cannot understand — or accept — is the attitude of the first staff member. If he genuinely believed there was only one hairdryer available, then the lack of basic effort to help a guest was unacceptable. If he knew there was more than one hair dryer, then his response was even worse. Either way, the level of indifference and contempt shown to a paying guest was extraordinary. I did not expect luxury. I expected basic hospitality, basic problem-solving, and basic respect. Apparently, even those expectations were too high. I would appreciate an explanation from hotel management as to why I was made to repeatedly come downstairs and wait for approximately two hours for an item that was just a very basic material — and why a member of your front-desk staff considered "yes" an acceptable response to a guest who was understandably questioning such an absurd situation. This experience was embarrassing and completely unacceptable. More importantly, it has fundamentally changed my impression of this hotel and of the standards I associate with the Accor brand. I look forward to receiving a substantive response rather than a generic apology. Sincerely, A very dissatisfied guest

Dear Qichong W., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered concerning the hairdryer availability and the service received from our staff. It is disappointing to learn that your expectations for basic hospitality and problem-solving were not met during your visit. While we strive to maintain a comfortable environment for all our guests, I understand that the handling of your request fell short of our service standards. The frustration caused by the lack of clear communication and the initial response from our team member is certainly not reflective of the level of care we aim to provide. I appreciate you bringing this matter to our attention, as it is through feedback like yours that we can identify areas for improvement. It is our goal to ensure that every guest feels valued and respected, and I regret that we did not achieve that during your stay. Thank you once again for your comments; they will be reviewed with our team. Goodbye, ibis budget Sydney Airport

Customer review rating 3.5/5

Brian M. B. Couples - Confirmed reviews ALL

-check in was slower than expected although check out was very quick -we had to evacuate with alarms around 11pm, there was no explanation from the management on duty or any debrief for re-entry, it was awfully slow to return to the room as the entire building of guests had to queue for elevators, the re-entry to building could have been handled more efficiently as returning to rooms could not be re-accessed via locked stairwells which would have been faster than hundreds using the lifts. -room should have 1 or 2 extra spare pillows -water pressure for shower is very weak -hotel is convenient to domestic terminals with fast food options next door, good for 1 night -would be nice to have microwaves in the lounge area of the lobby like other budget hotels

Dear Brian M. B., Thank you for sharing your feedback regarding your recent stay at ibis budget Sydney Airport. We appreciate your comments as they allow us to improve our services. I apologize for the inconvenience you experienced during the check-in process and the evacuation due to the alarms. Safety protocols are in place for such situations, and I understand that the lack of communication may have added to your frustration. Your observations regarding the re-entry process will be taken into consideration for future improvements. I also acknowledge your suggestion for additional pillows and the need for better water pressure in the shower. We strive to ensure our guests' comfort, and your feedback will be reviewed. While we currently do not offer microwaves in the lounge area, I appreciate your suggestion and will pass it along to our management team. We are glad to hear that you found our location convenient for your needs. Thank you once again for your valuable insights. Best regards, ibis budget Sydney Airport

Customer review rating 4.5/5

Merrilee D. Solo - Confirmed reviews ALL

Well situated, comfortable, helpful staff, very welcoming, convenient to airport, reasonably priced

Dear Merrilee D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient, and our staff helpful. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis budget Sydney Airport

Customer review rating 5.0/5

Alice M. Couples - Confirmed reviews ALL

Great location, friendly staff, good value for money, breakfast was very delicious

Dear Alice M., Thank you for your kind feedback. We are delighted to hear that you enjoyed our location, found our staff friendly, and appreciated the value we offer. It is wonderful to know that you found our breakfast to be delicious as well. We hope to welcome you back soon. Best regards, ibis budget Sydney Airport

Customer review rating 3.5/5

Denise C. Families - Confirmed reviews ALL

Basic. Beds ok. Single beds much better with toppers the queens didnt have. Main issue was air con did not cope and rooms were Very Hot

Dear Denise C., Thank you for your feedback. We appreciate your comments regarding the bed comfort and acknowledge your concerns about the air conditioning. It is our aim to provide a pleasant stay for all guests, and we value your input on these matters. Goodbye and best regards, ibis budget Sydney Airport.

Customer review rating 4.5/5

Rhitu R. Solo - Confirmed reviews ALL

easy check-in, nice staff and adequate room.

Dear Rhitu R., Thank you for sharing your positive experience. We are delighted to hear that you found your stay comfortable and appreciated our check-in process and staff service. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Best regards, ibis budget Sydney Airport

Customer review rating 4.0/5

Pamela M. Couples - Confirmed reviews ALL

A very convenient budget hotel to the airport, an easy safe 800m flat walk at 5am. Hotel room was small and clean but bed was comfortable and coffee/tea available in the room. I’d booked a few months before so the price was good too!

Dear Pamela M., Thank you for your kind feedback. We are pleased to hear that you found our location convenient and appreciated the comfort of your accommodations. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, ibis budget Sydney Airport

Customer review rating 1.0/5

Michael G. Solo - Confirmed reviews ALL

Price advertised was far more when it came time to pay. Fire alarm at midnight without any explanation nor correct safety procedures. Lack of interest from staff when asked for a refill of milk sachets.

Dear Michael G., Thank you for sharing your feedback. We regret that your experience did not meet your expectations, particularly regarding the pricing clarity, alarm procedures, and staff responsiveness. Your comments are valued, and we will review them with our team to enhance our service. Best regards, ibis budget Sydney Airport

Customer review rating 2.5/5

Dianne A. Couples - Confirmed reviews ALL

We thought the accommodation was a little less comfortable than we expected In saying that we were looked after being able to stay a second night in the same room which was much appreciated We ordered and paid for a shuttle bus to the airport and it was not ordered and last minute ordered an Uber by a helpful staff member

Dear Dianne A., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize that the accommodations did not meet your expectations for comfort. I am glad to hear that you appreciated the assistance with your extended stay. However, I regret the inconvenience caused by the shuttle bus issue, as it is our goal to provide seamless service. Your comments will be noted for our continuous improvement. Thank you once again for your insights. Best regards, ibis budget Sydney Airport

Customer review rating 2.5/5

Michelle R. Families - Confirmed reviews ALL

Clean room but pretty noisy with AC ducting. Very basic hospital-style bathroom without floor mats or washers.

Dear Michelle R., Thank you for your feedback regarding your stay. We appreciate your comments on our proximity to the airport and the cleanliness of your room. We will take note of your observations regarding noise and bathroom amenities as we continually strive to enhance our guest experience. Best regards, ibis budget Sydney Airport

Customer review rating 4.5/5

Belinda L. M. Solo - Confirmed reviews ALL

Clean and comfortable with quick and easy access to both international and domestic terminals. Great to have the option for breakfast as well.

Dear Belinda L. M., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, cleanliness, and breakfast options. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, ibis budget Sydney Airport

Customer review rating 1.5/5

Daniel P. Families - Confirmed reviews ALL

The cheapest room available had beds, kettle, TV, bare white walls, tiny toilet/shower, no room to move (had to shuffle sideways to get past the bed), and a view of the car park. When I asked for a room with a particular view I was told the room type I booked didn't have that available. There was no offer of a change or upgrade, even at a price.

Dear Daniel P., Thank you for taking the time to share your feedback regarding your recent stay with us. We understand that our budget accommodations may not meet everyone's expectations, particularly regarding space and decor. Our hotel aims to provide essential amenities at an affordable price, which can sometimes result in compact room designs. Concerning your request for a room change, we apologize for any inconvenience caused, as room availability can be limited based on the type booked. Your comments are valuable to us and will be considered as we strive to enhance our guest experience. Goodbye, ibis budget Sydney Airport

Customer review rating 2.5/5

Paul C. Solo - Confirmed reviews ALL

Broken tiles in Bathroom. Rooms need to be freshest up there are looking worn out.

Dear Paul C., Thank you for sharing your feedback. We regret to hear that you found the hotel's condition unsatisfactory, particularly regarding the bathroom and room aesthetics. Your comments will be noted as we continually strive to enhance our guest experience. Goodbye and best regards, ibis budget Sydney Airport

Customer review rating 4.0/5

Kathy D. Friends - Confirmed reviews ALL

For a short stay this is everything you need. Clean, accessible and excellent service. It’s not new or fancy but gets the job done.

Dear Kathy D., Thank you for your thoughtful review. We are pleased to hear that our hotel met your needs for convenience and cleanliness during your short stay. Your positive feedback regarding our service is greatly appreciated, as we strive to provide a comfortable experience for all our guests. Best regards, ibis budget Sydney Airport

Customer review rating 2.0/5

Lisa G. J. Solo - Confirmed reviews ALL

I stayed at the Ibis Budget Sydney airport between a domestic and international flight so arrived late evening. After getting changed into my pjs I realised my socks were damp. Pockets of the carpet to the right of my bed were damp which was disgusting. No idea if the source was air con or the mini fridge, I had to sleep to the right all night to avoid getting wet feet. The breakfast was a gorgeous range of hot food and continental but this is served next door at Mantra. I booked an airport shuttle with ibis the next day to international airport for 5.05pm. You are picked up outside mantra. I waited for no shuttle to arrive, spoke to mantra reception who said ibis were to call for my pick up. Ibis never informed me in the morning of this. So $15 was wasted on a shuttle as I then had to order an uber to not miss check in. So yes too many problems for a 1 night stay.

Dear Lisa G. J., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit. The dampness in your room is concerning, and I understand how uncomfortable that must have been. Please know that we take such matters seriously and will investigate to ensure a better experience for our guests in the future. I appreciate your kind words about the breakfast offerings at Mantra. However, I regret the confusion regarding your airport shuttle. It is our aim to ensure clear communication with our guests, especially regarding important arrangements like transportation. Your experience highlights areas where we can improve our service. Thank you once again for your feedback. We value your input, as it helps us enhance our guest experience. Best regards, ibis budget Sydney Airport

Customer review rating 5.0/5

Wiliame G. Friends - Confirmed reviews ALL

Feel belong

Dear Wiliame G., Thank you for your positive feedback regarding our location and the welcoming atmosphere at ibis budget Sydney Airport. We are delighted to hear that you felt a sense of belonging during your stay. Goodbye and best regards, ibis budget Sydney Airport

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