ibis budget Sydney Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 605 reviews

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Description

Hotel extras

  • Enjoy the exclusive ibis "Sweet Beds"

  • Less than 1km from Sydney's Domestic Airport terminals

  • Fast, free & unlimited Wi-Fi throughout the hotel

  • Shuttle available to and from the airport (AUD $12 per person, per trip).

  • Convenient dining option at the Mantra Kitchen next door.

Our accommodation(s)

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Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.9328, 151.18750555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  605 reviews

Customer review rating 3.0/5

Ashlee M. Friends - Confirmed reviews ALL

We stayed here because it was close to the airport and cheap. The service checking in was terrible. He wouldn't even look at us and seemed frustrated when we asked easy questions. Also our room was freezing. The room was set on 19° and you couldn't change it. My friend went and asked for blankets and again he was annoyed she was asking.

Dear Ashlee M., Thank you for sharing your feedback regarding your recent stay. We regret to hear that your check-in experience did not meet your expectations and that the service provided was not attentive. Additionally, we apologize for the discomfort caused by the room temperature and your friend's experience when requesting blankets. Your comments will be shared with our team as we continuously seek to improve our guest experiences. Best regards, ibis budget Sydney Airport

Customer review rating 0.5/5

Scott M. Business - Confirmed reviews ALL

I was trying to sleep in... but at 7am, workmen started noisy work in the room next door - they were cutting and drilling. I couldn't sleep anymore. I complained to the front desk and all I got was an apology. Nothing more. Poor customer service

Dear Scott M., Thank you for taking the time to share your feedback. I sincerely apologize for the disturbance caused by the early morning work in the adjacent room. We strive to maintain a peaceful environment for our guests, and I regret that we fell short during your stay. Your comments regarding our customer service have been duly noted, and I appreciate your understanding as we continually seek to improve our guest experience. Best regards, ibis budget Sydney Airport

Customer review rating 4.0/5

Thomas W. Solo - Confirmed reviews ALL

Only the shower needs improvement as the water will wet the toilet area !

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you had a pleasant stay with us at ibis Budget Sydney Airport. Your kind words are truly appreciated and will be shared with our team, as they continue to strive to deliver a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back again soon. Best Regards, ibis Budget Sydney Airport

Customer review rating 4.5/5

Jane M. Couples - Confirmed reviews ALL

Staff were so helpful

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you had a pleasant stay with us at ibis Budget Sydney Airport. Your kind words are truly appreciated and will be shared with our team, as they continue to strive to deliver a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back again soon. Best Regards, ibis Budget Sydney Airport

Customer review rating 4.5/5

Toni M. Solo - Confirmed reviews ALL

I was just there to sleep and catch a flight next day. So very convenient, not flash at all

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you had a pleasant stay with us at ibis Budget Sydney Airport. Your kind words are truly appreciated and will be shared with our team, as they continue to strive to deliver a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back again soon. Best Regards, ibis Budget Sydney Airport

Other web-users rate our hotel

  • 4,679 reviews 9.1/10 Location
  • 4,653 reviews 4.9/10 Room
  • 2,310 reviews 7.3/10 Service
  • 72 reviews 6/10 WiFi
  • 2,770 reviews 4.3/10 Comfort
  • 1,770 reviews 5.5/10 Cleanliness
  • 1,277 reviews 7.3/10 Value
  • 789 reviews 2.4/10 Amenities

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