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ibis budget Sydney Airport 3 stars

Customer review rating 3.9/5 3,343 reviews
ibis budget Sydney Airport
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Room 1

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Children's age

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  • I cannot take advantage of the Members' rate

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • Breakfast
  • 1 bar(s)

Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020
mascot
australia

Tel: +61283391840

Fax: (+61)2/83391740

Contact email

Check-in from 12h00

Check out up to 10h00

  • By plane

    SYDNEY INTL AIRPORT At 3.3km / 2.05 miles

  • By train

    DOMESTIC AIRPT STN At 1km / 0.62 miles

GPS :-33.9328, 151.18750555

Our accommodations

Comfortable 278 guest rooms at ibis budget Sydney Airport is well appointed and tastefully decorated, containing all the essentials required for a good night's rest. Each room features an en-suite, a TV, air conditioning, and of course, comfortable bedding. Suitable for up to two, three or four guests, guest rooms are available in a range of convenient configurations - making it the perfect choice for business or leisure travellers looking for a hotel near Sydney Airport.

Standard Room , 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13m²
  • Coffee/tea making facilities

Classic Room, 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13m²
  • Coffee/tea making facilities

Standard Twin Room - 2 Single Beds

  • Max. number of persons: 2
  • Area: From 16m²
  • Coffee/tea making facilities

Superior Courtyard Room, 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 14m²
  • Coffee/tea making facilities
  • Business Desk

Superior Queen Room , 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13m²
  • Coffee/tea making facilities
  • Business Desk

Standard Room - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 22m²
  • Coffee/tea making facilities
  • Business Desk

Classic Triple Room, 1 Queen & 1 Single Bed

  • Max. number of persons: 3
  • Area: From 18m²
  • Coffee/tea making facilities

Classic Family Room

  • Max. number of persons: 4
  • Area: From 18m²
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

Lobby Bar

Photo non contractuelle / Strictly non binding

Alcohol beverage available for purchased through Lobby Bar from 12:00pm to 12:00am. (Happy Hour Daily from 05:00pm to 07:00pm) *For alcohol beverage, purchaser need to be 18 years old. Photo ID require at the time of purchase.

Our guest reviews for
ibis budget Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,343 reviews

all good

Customer review rating 3.9/5

Leon T. L. Solo - 15/01/2020 Confirmed reviews ALL

Clean room. Quick efficient check in. Friendly service.

Dear Leon L., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Close to Airport (Walking Distance)

Customer review rating 3.9/5

Jackson F. Families - 14/01/2020 Confirmed reviews ALL

Our stay was a result of having to evacuate the fires on the south coast of NSW. Not knowing if we would have property to go home to we found the staff extremely helpful and supportive. They really could not do enough for us. The rooms were clean and tidy.

Dear Jackson W., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Disappointed

Customer review rating 3.9/5

Mat Families - 14/01/2020 Confirmed reviews ALL

Double booked our pet friendly room so we had to get a room that was set up for a wheelchair access. Bathroom was very poor quality. No compensation offered, just too bad. Sorry we made a mistake.

Dear Jane, Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, Please rest assured that all elements of your feedback will be reviewed and forwarded to the reliant departments. If you need anything further please contact us directly at the hotel 02…. Sincerely, Trang Le Front Office Supervisor

Room 232 is NOT Room 623

Customer review rating 3.9/5

Jeanette R. Solo - 13/01/2020 Confirmed reviews ALL

It was ok but has agreed upon in the past with management when I stay at budget Ibis mascot I am to be allocated room 623. So I was quite disappointed be be put in room 232, with a very loudly running air conditioner.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Trang Le Front Office Supervisor

Rooms were small

Customer review rating 3.9/5

Anonymous Families - 12/01/2020 Confirmed reviews ALL

No microwave

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Trang Le Front Office Supervisor
Customer review rating 3.9/5

Anonymous Solo - 11/01/2020 Confirmed reviews ALL

Tried getting the shuttle van from the airport to the hotel.. spoke to a really angry driver who refused to take me and another lady because he said he was only picking up for novotel. Waited for the next van. And found out from that driver who was nice, that the first driver was supposed to take us. Got to the hotel and found out the prices for the van increased but wasn't updated on the website or the phone message system for the shuttle. Room was okay, it was clean, but overpriced for what you get. The pancakes machine wasn't working very well either in the morning. Would have been easier if someone was making them. As the machine kept stopping and was taking forever to make even one. However staff member was helpful on checkout as I missed the shuttle since I wasn't informed about the time it leaves and they got me a taxi. Was more expensive but it was probably the best they could do at that moment.

Dear Emma D., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trang Le Front Office Supervisor
Customer review rating 3.9/5

Amanda G. Couples - 09/01/2020 Confirmed reviews ALL

Very Comfortable Affordable stay at this hotel Highly recommend

Dear AMANDA G., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Mr & Mrs D J.

Customer review rating 3.9/5

Anonymous Couples - 09/01/2020 Confirmed reviews ALL

As rated above, a totally satisfactory experience.

Dear Derek J., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Quick overnight stay

Customer review rating 3.9/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

We chose this hotel as it was close to the Airport. At check-in lady was friendly. Our room was a family one. Very tiny. Photos on website make room look bigger. It was very tight with 3 suitcases. Bathroom was also tinier than what we expected. Good night sleep and great having the shuttle pickup next door in the morning.

Dear Rachel M., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trang Le Front Office Supervisor
Customer review rating 3.9/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

the facility meet the family needs. However, additional car parking surcharges increased the price of the stay beyond the initial low cost. In future we (my family & I) will utilise the additional cost allocated to parking to seek out alternative accommodation.

Dear Peter H., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Noisy

Customer review rating 3.9/5

Eryn Solo - 07/01/2020 Confirmed reviews ALL

Went to the wrong hotel to start due to their being 2 Ibis Sydney Airport. Once i arrived there was a highly annoying ticking noise in the roon that i could not find the cause of. The door to the bathroom also would not close.

Dear Eryn, Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, Please rest assured that all elements of your feedback will be reviewed and forwarded to the reliant departments. If you need anything further please contact us directly at the hotel 02…. Sincerely, Trang Le Front Office Supervisor

Perth holiday

Customer review rating 3.9/5

Jeff D. Couples - 06/01/2020 Confirmed reviews ALL

Very good check process, room and facilities

Dear Jeffrey D., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Standard experience

Customer review rating 3.9/5

Rachel Business - 06/01/2020 Confirmed reviews ALL

Just a normal stay at the hotel.

Dear Rachel G., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Clean and basic but disappointing overall.

Customer review rating 3.9/5

Catriona M. Families - 05/01/2020 Confirmed reviews ALL

Unfortunately only two of the four bedside lights in our room worked and one of the lifts was stopping just below level and sometimes had doors that wouldn’t open at all which is a fairly serious safety issue. There was also only one set of power points in a family room which wasn’t very practical. As you walked along the hallway there was also a power point coming out of a wall. The hotel is budget, we didn’t expect it to be luxurious, but you would still expect the basic things to work and to be safe.

Dear Catriona M., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trang Le Front Office Supervisor

Love it

Customer review rating 3.9/5

Krystle Families - 05/01/2020 Confirmed reviews ALL

Everyone is very nice

Dear Krystle Marie T., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Nothing special but clean

Customer review rating 3.9/5

Emma Business - 03/01/2020 Confirmed reviews ALL

Overall stay was fine, nothing life changing, room very basic but clean and budget as expected. Although I was quite disappointed with my experiance at reception, due to it being NYE I paid $270 for the room, so whilst it was a budget hotel I’d expect a little more, staff were quite standoffish and unhelpful

Dear Emma S., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trang Le Front Office Supervisor

Very small, dirty walls and carpet

Customer review rating 3.9/5

Sandra C. Couples - 03/01/2020 Confirmed reviews ALL

It is not what we are used to from Novotel or IBIS

Dear Sandra C., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Trang Le Front Office Supervisor

ideal location to the airport

Customer review rating 3.9/5

Paul Couples - 02/01/2020 Confirmed reviews ALL

we use the Ibis at Mascot as its close to the airport and is ideal for early morning flights.

Dear Amielia S., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Comfortable, clean & great service

Customer review rating 3.9/5

Natasha Couples - 01/01/2020 Confirmed reviews ALL

Much better than expected. No negative comments. Clean, spacious and comfortable room. Front desk experience was quick and professional. Hard to believe it’s the same chain as the ibis budget Coffs Harbour which was disgusting. As such, we were hesitant to stay here but glad we did. Will stay again.

Dear Natasha F., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Close to airport

Customer review rating 3.9/5

Dee Families - 29/12/2019 Confirmed reviews ALL

Quiet, clean, no fuss, close to everything

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