ibis budget Sydney Airport 3 stars

Twice in 7 days the fire alarm activated and we had to evacuate the building. 1st time was at 5am and 2nd time was at 3:30am Both times before a flight to Hong Kong. Not a pleasant experience.

Beds were comfortable, showers were clean, breakfast sufficient.

Although this is a budget hotel it is very comfortable. The rooms are quite spacious and had what we needed for an overnight stay.

As above with basic but adequate facilities - which all we needed for a one night stopover

Customer service is always prompt, friendly and efficient.

Very basic room. Bathroom was smelly, refridgerator not turned on. Lots of banging from room above. Shuttle to International costs $17 for two. If you can get a cheap deal, probably worth considering.

I had problems booking on the phone it took 6 hours of random ringing

Clean sheets, nice staff. But didn't tell me on Monday that breakfast ended at 9am (crazy early!) when I checked in on Sunday, and I did confirm that breakfast was include (prime time to mention unusual finishing time). The desk clerk did give me a brekkie box on the house, but I had to ask for coffee and eat it all in reception area with people and luggage milling around while I balanced things on my knee. Also impossible to get a taxi there, every time I called they hung up on me (I was going to the ICC not airport). Ended up having to get the shuttle bus back to the airport just to get a taxi from there (after 30min+ trying to get a ride). At least the lovely front desk lady gave it to me for free (instead of $5)

As I was a client who was mobilised with a four wheel walker, the only difficulty I had was with the shuttle bus, which took me to Mascot airport, was getting onto his bus, because the first step was very difficult to climb up to. I had difficulty pulling my left leg up and nearly lost my balance! The driver was still at the back loading luggage into his trailer. I felt that if he has some sort of mobile foot stool, that would help people handicapped get into the bus, it would be an advantage. Another client assisted me.

Absolutely poor service from your front of house staff. Absolutely no acknowledgment of me standing there for at least a minute while they went about their day. Felt like they thought if neither staff member made eye contact with me then they hoped the other would. Appalling really

efficient, but breakfast was a disappointment, service & coffie good but food limited

Beds a little uncomfortable

I know it’s an ibis budget and you get what you pay for, but I’ve paid less and stayed in better. The hotel felt dirty ( marks all over floors and elevator covered in duct tape). Didn’t mind the airport noise as the proximity suited our needs.

False advertising that you offer a queen size bed and actually is only a double bed and your luggage stand was broken. The blinds which roll downed had a cable tie on it to hook it into a screw and the room had a bad smell. The shower you have to jump around to get wet. When I made my online booking it did not keep my dates selected and once I tried to get it changed it was a nightmare and no one was able to correct it to the collect date I selected. I even sent a email and I didn't even get a response. On arrival I stayed at a different hotel for the same price but for way better luxury. Your price is way too much for what you get should only be 75 dollars in my opinion what a rip off I will be visiting trip adviser if I don't get a a reply I think I deserve. Regards Anton B.

Check in was fine, hotel room clean, small, quiet despite heavy traffic outside and planes flying overhead. It was all I needed for an unexpected need to overnight in Sydney.