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ibis budget Sydney Airport 3 stars

Customer review rating 3.9/5 3,436 reviews

ibis budget Sydney Airport
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+ 8 Services
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • Breakfast
  • 1 bar(s)

Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020
mascot
australia

Tel: +61283391840

Fax: (+61)2/83391740

Contact email

Check-in from 12h00

Check out up to 10h00

  • By plane

    SYDNEY INTL AIRPORT At 3.3km / 2.05 miles

  • By train

    DOMESTIC AIRPT STN At 1km / 0.62 miles

GPS :-33.9328, 151.18750555

Our accommodations

Comfortable 278 guest rooms at ibis budget Sydney Airport is well appointed and tastefully decorated, containing all the essentials required for a good night's rest. Each room features an en-suite, a TV, air conditioning, and of course, comfortable bedding. Suitable for up to two, three or four guests, guest rooms are available in a range of convenient configurations - making it the perfect choice for business or leisure travellers looking for a hotel near Sydney Airport.

Standard Room , 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13 m² / 140 sq ft
  • Coffee/tea making facilities

Classic Room, 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13 m² / 140 sq ft
  • Coffee/tea making facilities

Standard Twin Room - 2 Single Beds

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Coffee/tea making facilities

Superior Courtyard Room, 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Coffee/tea making facilities
  • Business Desk

Superior Queen Room , 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13 m² / 140 sq ft
  • Coffee/tea making facilities
  • Business Desk

Standard Room - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Coffee/tea making facilities
  • Business Desk

Classic Triple Room, 1 Queen & 1 Single Bed

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Coffee/tea making facilities

Classic Family Room

  • Max. number of persons: 4
  • Area: From 18 m² / 194 sq ft
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

Lobby Bar

Non contractual photo

Alcohol beverage available for purchased through Lobby Bar from 12:00pm to 12:00am. (Happy Hour Daily from 05:00pm to 07:00pm) *For alcohol beverage, purchaser need to be 18 years old. Photo ID require at the time of purchase.

Our guest reviews for
ibis budget Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,436 reviews

Covid-19

Customer review rating 3.9/5

Anonymous Families - 06/04/2020 Confirmed reviews ALL

I can't provide a real evaluation because everything was in a "survival" mode due to Covid-19.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Close to airport

Customer review rating 3.9/5

Gary Business - 01/04/2020 Confirmed reviews ALL

All good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

I didn't turn up!

Customer review rating 3.9/5

Sue Friends - 30/03/2020 Confirmed reviews ALL

I'm sure it would have been good, but I cancelled my trip.

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor
Customer review rating 3.9/5

Sam Families - 28/03/2020 Confirmed reviews ALL

Tried to rebook but no one answered the phone after trying several times.

Dear Sam S., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. Due to current outbreak, we've been receiving a large numbers of cancellation/amendment requests daily. Reception team has been trying their best to accommodate all queries, but obviously we fell short this time and I am sincerely sorry for that. To assist us to refund you in full for the unused booking, please kindly provide us your credit card details since we do not have access onto it due to security reason. I look forwards to hearing back from you soon. Again, I would ask you rest assured necessary follow up has occurred and hope to have another opportunity to change your view on our product. Sincerely, Trang Le Front Office Supervisor

Great service re change of booking due to Covid-19

Customer review rating 3.9/5

Beth D. Solo - 27/03/2020 Confirmed reviews ALL

At short notice I needed accommodation overnight at Sydney Domestic Terminal. I had already booked a stay on 10.4.20 at the Ibis which the overseas trip re this booking had been cancelled due to Covid-19. Whilst before I departed home I did call and leave messages on the phone twice to change my stay from 10.4 to 19.3.20, I realise that day with all of the changes and issues going on, when I arrived in Sydney, I pulled into the hotel before I travelled north & spoke to one of the staff to change my booking date. (Bhisap or something similar was his name) He was so very helpful and changed it immediately for the next night for me to stay. Thanks for that.

Dear Elizabeth Anne D., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Close to terminal 2

Customer review rating 3.9/5

Kevin W. Solo - 25/03/2020 Confirmed reviews ALL

Is a budget hotel that is very convenient and comfortable. Rooms are very basic but importantly clean and quiet which equates to a good nights sleep.

Dear Kevin, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Front Office Supervisor

Good location, pleasant staff.

Customer review rating 3.9/5

Phil W. Solo - 24/03/2020 Confirmed reviews ALL

Clean, comfortable room. Car parking charges excessive.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Great location

Customer review rating 3.9/5

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

Great cheap hotel close to airport but not what I’m used to, very basic at stated

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

No communication!

Customer review rating 3.9/5

Travis B. Couples - 21/03/2020 Confirmed reviews ALL

I was booked to stay on the 18th of March, amidst the current virus situation and travel bans I was forced to cancel my pending holiday on the Monday before check in. I attempted to call the hotel on several occasions and left a message twice, I also emailed with no reply, no one has contacted me in any capacity until now. I wanted to cancel my booked night. As an Accor member I’m highly disappointed by the lack of communication . I contacted two other Accor hotels at which I was also booked in New Zealand and they very swiftly answered phones and allowed me to cancel my accommodation giving me a credit. I couldn’t even get a return phone call or email from your property. I would like this to be taken seriously and I would like a response ASAP as to my options available.

Dear Travis, Thank you kindly for leaving us the feedback regarding your no show reservation. Please allow my sincere apology of this late response, along with the delay of communication due to the extreme chaos lately caused by Co-vid 19 in out hotel. I will definitely refund full amount to your account as soon as possible. However, to assist us with the refund process, please kindly provide us your credit card details, since we have no access onto it due to security reason. Should you have any requirement, please do not hesitate to contact myself on h5… Again, I am sorry for the experience with IBIS Budget Sydney Airport and hope to have another opportunity to change your view on our product. Thank you. Kind regards, Trang Le Front Office Supervisor

Good location. Value for money

Customer review rating 3.9/5

Sharon Solo - 21/03/2020 Confirmed reviews ALL

Great place to stop if you just need a bed for the night before an early flight.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Great stay

Customer review rating 3.9/5

Anthony B. Business - 20/03/2020 Confirmed reviews ALL

Clean, courteous, and friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Always excellent service

Customer review rating 3.9/5

Anonymous Solo - 15/03/2020 Confirmed reviews ALL

Welcoming

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Well located for access to airport terminals

Customer review rating 3.9/5

Anne S. Couples - 12/03/2020 Confirmed reviews ALL

Ideal for those living some distance from the airports and with early morning flights to catch

Dear Keith, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Front Office Supervisor

Well Located, Value Stay Near Domestic Airport

Customer review rating 3.9/5

David J. Couples - 11/03/2020 Confirmed reviews ALL

The room was clean and everything worked well. The room is basic and small but functional. The check-in / check-out process was easy and quick. We had our evening meal next door at the Mantra next door and this was very good. This is our usual place to stay when we fly out of Sydney. I usually book through booking.com but this time directly using yoour website. I was surprised and a little disappointed to see that I could have booked cheaper on booking.com.

Dear David, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Front Office Supervisor

Well located and good stay

Customer review rating 3.9/5

Peter Couples - 11/03/2020 Confirmed reviews ALL

We have stayed at the Ibis Budget on many occasion over the past 10 years and have found the staff to be always friendly and accommodating. The rooms and facilties are always clean and well maintained.

Dear Peter, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Front Office Supervisor

well located

Customer review rating 3.9/5

John S. Solo - 10/03/2020 Confirmed reviews ALL

stayed a number of time and it has always been pleasant

Dear John, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le

close walk to terminal

Customer review rating 3.9/5

Geoff Couples - 08/03/2020 Confirmed reviews ALL

Good restaurant next door

Dear Geoff P., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Not happy

Customer review rating 3.9/5

Suzanne B. Families - 08/03/2020 Confirmed reviews ALL

I stayed ibis budget paid $35 for parking then stayed. mantra Darwin paid $15 per night so $60 for parking then back to ibis budget Sydney airport for 2 nights $70 for parking again. On top of $1,200+ for accomodation $195 for parking, signs all around property said display parking pass or be towed away. Cars parked in disabled parking bay no disability permit and no parking pass. Told by reception that it could be staffed or it’s not patrolled so why did I have to pay $195 extra

Dear Suzanne, Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, Please rest assured that all elements of your feedback will be reviewed and forwarded to the reliant departments. Regarding the parking rule, since our hotel is managed by Sydney Airport, parking fees are also part of the information that Reception do need to advise all the guests. Car park audits are done randomly by airport representative, thus we also don't know when an unregistered vehicle could get a ticket. In this case, I do believe that receptionists did their job, though the fact is that parking in Sydney are more pricey than anywhere else in the country. In other words, there's a good package for long-term parking here, which is $99/week. I trust it will definitely help for your future long getaway trip. Again, I am sorry for the experience with IBIS Budget Sydney Airport. I hope to have another opportunity to change your view on our product. Thank you. Kind regards, Trang Le Front Office Supervisor

Well located

Customer review rating 3.9/5

Karen D. Couples - 07/03/2020 Confirmed reviews ALL

Friendly staff, clean tidy rooms, up dated

Dear Karen D., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, trang Le Front Office Supervisor

The hotel is convenient for a short layover but the room was a bit shabby.

Customer review rating 3.9/5

Anonymous Solo - 05/03/2020 Confirmed reviews ALL

Checkin and out was fairly efficient. The bathroom had a dingy odor and reminded me of a locker room. Overall, the hotel provided a convenient but no frills stay.

Dear Fu D., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trang Le Front Office Supervisor
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