Name: ibis budget Sydney Airport
Address: MASCOT, 2020, AUSTRALIA
Telephone: (+61)2/83391840

ibis budget Sydney Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 100 reviews

ALLSAFE approved hotel

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Description

ibis budget Sydney Airport

Smart choice economy hotel, open to everyday adventurers

Everyday adventurers will have a great time at the ibis Budget Sydney Airport hotel. We can't wait to welcome you.

Hotel Manager

Comfort, savings, and a supreme location is what you'll find at the ibis Budget Sydney Airport Hotel. Breakfast, lunch and dinner are available though Mantra Kitchen located right next door-dine in or take away and eat in the comfort of your room. Enjoy easy access to the airport with the Sydney Super Shuttle Service-both drop off and pick up available. Please contact us for more information.

The suburb of Mascot is just beyond your door at the ibis Budget Sydney Airport. Within the town centre, you'll find beloved local dining, a range of shopping and retail options, and conference facilities to suit those travelling for business.

Conveniently situated, the hotel is just 10 minutes from the Domestic Terminal and a 15-minute walk to Mascot Train Station. Sydney CBD is only 7 minutes away by train from Mascot Station.

Hotel extras

Close to public transport options.
Just minutes from Sydney Airport.
Pet-friendly courtyard room is ideal for travellers with pets.
Shuttle available to and from the airport (AUD $10 per person, per trip).
Convenient dining option at the Mantra Kitchen next door.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020 MASCOT
Australia

Telephone +61 2 8339 1840

+61 2 8339 1740

By plane
SYDNEY INTL AIRPORT At 3.3km / 2.05 miles
By train
DOMESTIC AIRPT STN At 1km / 0.62 miles

GPS:-33.9328, 151.18750555

Hotel services

Check-in from 12h00 - Check out up to 10h00

In summary

On site

Car park
Wheelchair accessible hotel
Air conditioning
Wi-Fi

Our accommodation(s)

Comfortable 278 guest rooms at ibis budget Sydney Airport is well appointed and tastefully decorated, containing all the essentials required for a good night's rest. Each room features an en-suite, a TV, air conditioning, and of course, comfortable bedding. Suitable for up to two, three or four guests, guest rooms are available in a range of convenient configurations - making it the perfect choice for business or leisure travellers looking for a hotel near Sydney Airport.

Standard Room , 1 Queen Bed

Max. number of persons: 2
Area: From 13 m² / 139 sq ft

Coffee/tea making facilities

Classic Room, 1 Queen Bed

Max. number of persons: 2
Area: From 13 m² / 139 sq ft

Coffee/tea making facilities

Standard Twin Room - 2 Single Beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Coffee/tea making facilities

Superior Courtyard Room, 1 Queen Bed

Max. number of persons: 2
Area: From 14 m² / 150 sq ft

Coffee/tea making facilities
Business Desk

Superior Queen Room , 1 Queen Bed

Max. number of persons: 2
Area: From 13 m² / 139 sq ft

Coffee/tea making facilities
Business Desk

Standard Room - 2 Queen Beds

Max. number of persons: 4
Area: From 22 m² / 236 sq ft

Coffee/tea making facilities
Business Desk

Classic Triple Room, 1 Queen & 1 Single Bed

Max. number of persons: 3
Area: From 18 m² / 193 sq ft

Coffee/tea making facilities

Classic Family Room

Max. number of persons: 4
Area: From 18 m² / 193 sq ft

Coffee/tea making facilities
Business Desk

Our guest reviews

Terrible service at Ibis Budget Sydney Airport!!

Braam S 5/5/2022 TripAdvisor review

I had to move my booking forward 1 day due to flight delays. Call centre cut me off. I sent two emails and got no response. On arrival I was told my booking was cancelled. Front desk staff was rude, place was smelly and dirty, and poorly maintained!

Airport Stayover

Hand Couples - 4/29/2022 Confirmed reviews ALL

Needed accommodation close to terminal and the Ibis is always the one we use - close to terminal - walking distance, close to food outlets like Macdonalds and KFC for that quick bite. Will stay again

Steve Families - 4/11/2022 Confirmed reviews ALL

Good location and close to airport. Air conditioner was very noisey. One of the single beds was uncomfortable.

Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and will certainly take your concern on board to keep improving our services. We hope to see you again very soon. Sincerely, Trang Le Assistant Front Office Manager

Poor through and through!

OriginalPacman 4/9/2022 TripAdvisor review

The family room is tiny - barely space to get our suitcases in. One of the light fittings didn’t have a bulb. The charging socket for mobiles etc. was broken. The bed had dried bogies on it - which we complained to reception about and we’re given another room.

Zero communication, just takes your money

Jason Families - 3/22/2022 Confirmed reviews ALL

This must be related to a room i booked 2 years ago while planning a trip to the UK. Covid stopped this trip happening. I tried to contact this hotel 3 times by email and twice by phone call (from NZ) with no answers or communication. Absolutely appalling customer service, NONE. Took my money and that was it.

Dear Jason, Thank your for giving us the feedback and we are very sorry about the issues related to our customer services. Please be rest assured that this is not a common practice in our hotel, and we will do our best to reverse the fund for you as soon as possible. Due to the security level set for hotel PMS, all guests' credit card data will be encrypted once the booking been checked out. Hence, we will need to obtain the full card number again to proceed the full refund. Please kindly let us know your best contact number and most convenient time so that we could give you a call for that. Should you need further assistance, please do not hesitate to contact us 24 hours onb (0…, or email myself directly to h5… Thank you for your patience and we hope to hearing back from you soon. Warm regards, Trang Le Assistant Front Office Manager

Filthy

Anonymous Families - 3/14/2022 Confirmed reviews ALL

Booking and check in was easy enough but there was only one luggage trolley which wasnt available so we had to lug our heavy bags in and then out the next day. Starting at the lifts to everything in the room was just grotty, dirty and poorly cleaned. The floors were dirty, there was blood on the side of the bench next to the fridge and the bathroom floor hadnt had a decent clean in a long time and the remote had never been cleaned!

Dear Joshua, Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, Please rest assured that all elements of your feedback will be reviewed and forwarded to the reliant departments. If you need anything further please contact us directly at the hotel 02…. Sincerely, Trang Le Assistant Front Office Manager

Close to Domestic terminal

M6857AYdavidp 3/3/2022 TripAdvisor review

Our first room had no remote for the TV. Second room was fine for a sleep the night before our early flight. When we arrived the advertised price on a sign outside was $16 less than what I paid online.

Very convenient location

Anonymous Solo - 2/22/2022 Confirmed reviews ALL

The hotel was a convenient option for domestic travel. Check in was easy and staff were friendly. The room facilities were well maintained.

Dear Jennifer, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Assistant Manager

Really close to airport

Gary Business - 2/22/2022 Confirmed reviews ALL

Arrive late and depart early but all good

Good stay

Anne S. Solo - 2/20/2022 Confirmed reviews ALL

I'm a repeat customer, I have stayed at the hotel before. Great service from reception staff on arrival and departure. Room clean and comfortable

Dear Anne S., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Assistant Manager

Convenient location (close to domestic airport)

Evangelia Couples - 2/20/2022 Confirmed reviews ALL

Everything ok - especially great price. All we need is a place to stay close to airport at a reasonable price.. We don't need a luxury hotel, just a place to spend the night before an early flight. Only thing missing was no cups to have a tea or coffee.

Dear Evangelia, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Assistant Manager

Good location

Lilian D. Couples - 2/13/2022 Confirmed reviews ALL

Good for one night. Food only available at Mantra as takeaway. Hotel good.

Dear Ms D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le

It was okayish

jessabaillie 1/2/2022 TripAdvisor review

Tap in bathroom was broken, when I arrived there was hair in the bathroom and on the bed, overall didn’t seem very clean. Make a reservation online, first time I tried it didn’t go through then I make a new one and it when through but when I checked my email there was two reservations. A couple hours later I arrived at the hotel and when I got there no one could find the reservation, either one so luckily there was a room available.

Comfortable stay

Michael Solo - 11/2/2021 Confirmed reviews ALL

Good service at check-in. Comfortable bed.

Dear Michael, We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Assistant Manager

Very well located. Extremely clean.