Pullman Sydney Airport 5 stars

Customer review rating (ALL Rating) 4.4/5 3,842 reviews

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191 O Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • Event space to cater from 10 to 200 with built in AV we cater for all your event needs.

  • Executive Lounge to unwind and 24-hour fitness centre to regenerate and re-energise.

  • Mobius Bar & Grill is a dining adventure of local seasonal food, wines & craft beers.

  • ALLSAFE certification, 24-hour reception, complimentary Wi-Fi, parking plus valet parking.

  • Sydney's iconic Harbour and Circular Quay precinct are located an easy 20 minute train ride.

Our accommodation(s)

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Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020 MASCOT
Australia

GPS:-33.927553, 151.186823

Telephone
Fax +61 2 9693 2598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOBIUS BAR AND GRILL

At Mobius we think global and cook local, using regionally produced ingredients. Breakfast includes fresh artisanal products with dinner featuring a vibrant collection of modern Australian cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,842 reviews

TripAdvisor Rating  4.3/5  1,241 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Nickolaos A. Solo - Confirmed reviews ALL

Great

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

Customer review rating 5.0/5

Barbara A. B. Couples - Confirmed reviews ALL

Regular stay to see family. Pullman Mascot staff are always so very welcoming from greetings when you pull up to checking staff and excellent restaurant staff who go out of their way to come over and say hello.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

Customer review rating 3.5/5

Mary B. Couples - Confirmed reviews ALL

Comfortable bed. Quiet room. As others have said, the open-plan bathroom is not suitable for a shared room. I didn't think it would bother me as my partner was the other guest, but it did bother me. The shower and toilet share a single sliding door, so when one area is closed, the other is open. Sign on shower end of door instructs that door must be shut during showering due to sensitive smoke alarm.... Problem overcome by a decent extraction fan and an enclosed bathroom! Panel separating bathroom from sleeping area does not reach the wall, so inbuilt bathroom night light shines directly into the face of whomever is sleeping on the side of the bed closest to the bathroom. Who designed this room layout? The wardrobe has glass doors and no drawers! Aircon was freezing when we arrived. Turned the temp up to 23 deg C then once the room was comfortable, we were unable to turn the temp down for sleeping. Only bed covering was a quilt in a cover rather than the usual quilt-between-two-sheets so it was either use the quilt (too hot) or have no bed covering. We ate at the restaurant for dinner and (included) breakfast. Not of the expected standard.

Dear Guest, Thank you for the review of our hotel! We hope to see you again very soon. Sincerely, Pullman Sydney Airport Team

Customer review rating 1.5/5

C. L. C. Business - Confirmed reviews ALL

Overnight work trip. Airconditioning stopped working overnight leaving room so hot by morning. On checkout it was only when I commented on this after finalising the bill that the staff member told me all airconditioning had gone out in the hotel overnight - if I hadn’t mentioned it it would have been ignored and not addressed. Also my room was booked with breakfast which on check in they didn’t realise and had to give me a voucher to ensure I got it without being billed again. Breakfast food (hot items: bacon eggs etc) was cold. Poor form on both counts for a 4-5 star hotel who charge $30-$40 for breakfast.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pullman Sydney Airport Team

Customer review rating 4.5/5

Howard S. Couples - Confirmed reviews ALL

Always pleasurable to stay here - courteous staff and excellent facilities,

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

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Other web-users rate our hotel

  • 1,090 reviews 8.9/10 Location
  • 1,980 reviews 7.8/10 Room
  • 2,225 reviews 8.1/10 Service
  • 38 reviews 6/10 WiFi
  • 879 reviews 6.1/10 Food
  • 614 reviews 7.2/10 Cleanliness
  • 426 reviews 8.6/10 Vibe
  • 415 reviews 7.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.