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Pullman Sydney Airport Hotel 5 stars

Customer review rating 4.6/5 11,424 reviews

Pullman Sydney Airport
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+ 23 Services
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Room 1

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Hotel extras

  • Pullman Fit Lounge is our fully equipped gymnasium open 24 hours.

  • Mobius Bar & Grill is an evolving dining adventure, with seasonally inspired fusion cuisines.

  • Stay, Park & Fly at Sydney Airport's only 5 star hotel.

  • Easy access to Sydney Airport Domestic and International Terminals

  • 20 minutes by train to iconic Sydney Harbour and Circular Quay precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020
mascot
australia

Tel: +61283984600

Fax: (+61)2/96932598

Contact email

Check-in from 14h00

Check out up to 11h00

  • O'Riordan Street : 

  • By plane

    SYDNEY At 0.6km / 0.37 miles - Shuttle paying

  • By train

    MASCOT At 0.4km / 0.25 miles

  • By train

    MASCOT STATION At 0.6km / 0.37 miles

GPS :-33.927553, 151.186823

Our accommodations

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Size Beds

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room, Lounge Access, 2 Double Size Beds, High Floor

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

MOBIUS BAR AND GRILL

Type of cuisine: International

At Mobius, we think global and cook local,using regionally produced ingredients.Breakfast includes fresh artisanal products.Lunch and dinner feature a vibrant collection ofmodern Australian cuisines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOBIUS BAR AND GRILL

Non contractual photo

Mobius Bar & Grill is both seamless in its style anddesign. The Mobius name represents an abstractreflection of day and night, of food and drink, of barand restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 280 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

11,424 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,073 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Jeremy B. Couples - 31/03/2020 Confirmed reviews ALL

The staff helped us in every way they could during our stay at the hotel which was enforced by the Covid-19 outbreak. The reception staff were very helpful at all times and went the extra mile to make sure our stay was comfortable.

Dear Mr B., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable especially during these challenging and uncertain times. We look forward to welcoming you back in a near future and in the meantime, please stay safe. Warm regards, Ana Pereira Guest Experience Manager

Questions answered where answers available

Customer review rating 4.6/5

Tim Business - 30/03/2020 Confirmed reviews ALL

A 2 night stay became an overnight stay. Staff were friendly and as informative as they could be under the circumstances. Pullman remains my first preference when staying at Sydney airport.

Dear Mr M., Thank you very much for taking the time to share your most recent experience with us. Despite the circumstances, we are pleased to know that you were able to enjoy your stay and we look forward to seeing you again on your next visit. Stay safe, Ana Pereira Guest Experience Manager

Airport hotel

Customer review rating 4.6/5

Anonymous Couples - 30/03/2020 Confirmed reviews ALL

Very good stay, but the airport shuttle was a disappointment. First we couldn’t find it at Sydney Airport, then on our return next morning it took over 30 minutes as we toured the hotels around the airport.

Dear Mrs C., Thank you very much for taking the time to share your most recent experience with us. We noted the comments with reference to the airport shuttle bus experience and would like to extend our most sincere apologies for the delays encountered and the inconvenience caused. Please rest assured that the feedback provided will be shared with the Shuttle Bus Company directly to improve future experiences. Once again, thank you for your valued comments and we hope to have an opportunity to welcome you back and better serve you on your next visit. Warm regards, Ana Pereira Guest Experience Manager

Excellent service during COVID19

Customer review rating 4.6/5

Pierre F. Couples - 29/03/2020 Confirmed reviews ALL

We were able to shelter, briefly, from the Corona virus storm. Reception, easy as usual. Bags taken care. Shuttle arrangements made. Restaurant & bar closed due to virus crisis. Efficient and quick room service. We cocooned for two days while waiting for flight to Canada.

Dear Mr F., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback and to know that our services and facilities met your needs and made your stay comfortable, despite the challenges the world and we are all currently facing. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and continue to deliver great experiences. Once again, thank you for your valued comments and we look forward to seeing you again in the future. Stay safe, Ana Pereira Guest Experience Manager

A relief

Customer review rating 4.6/5

Suzanne M. Families - 28/03/2020 Confirmed reviews ALL

After a very long and stressful day we arrived late on day 12 of CORVID 19 social distancing rules. Check in , car parking were really carefully handled but didn’t make us feel uncomfortable. Had to have room service and it was delicious! Sad times but we had peace of mind , hygiene and comfort before making our way back home .

Dear Mrs M., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos R Assistant Manager

Love the location and access to taxis etc

Customer review rating 4.6/5

Ks B. Business - 27/03/2020 Confirmed reviews ALL

No waiting and great customer service from desk to doorman to room service!! Very clean rooms and comfortable bed and chair.

Dear Ms t., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Ana Pereira Guest Experience Manager

Excellent Hotel

Customer review rating 4.6/5

Norman L. Couples - 26/03/2020 Confirmed reviews ALL

My wife and I spent an evening at Pullman Sydney Airport Hotel on our way home from holiday. The Covid-19 sanctions were in place, but staff were excellent and we enjoyed some lovely food and drink in our room. Would certainly recommend - thanlks All.

Dear Mr & Mrs L., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable. And especially to know that during this difficult times you felt safe and well looked after. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Stay safe, Ana Pereira Guest Experience Manager

Easy airport access

Customer review rating 4.6/5

Michael Couples - 26/03/2020 Confirmed reviews ALL

Great room, comfortable stylish and well appointed. Dinner was brilliant. Pricing for parking is not on the website (or is just well hidden) so be mindfull it is $40 a night!!

Dear Mr J., Thank you very much for taking the time to share your recent experience with us. We are pleased to know that overall you enjoyed your stay. We also noted the comments with regards to the parking price and the fact that this information was not disclosed on our website prior to arrival and would like to apologise for this situation. Please note that the feedback provided has been shared with our head of department team to be further investigated and so we can take the appropriate measures to address this issue and improve future experiences. Once again, thank you kindly for your feedback and we look forward to welcoming you back at the hotel. Warm regards, Ana Pereira Guest Experience Manager

Disappointed

Customer review rating 4.6/5

Linsim Friends - 26/03/2020 Confirmed reviews ALL

Paid what is top dollars, to me, to stay in high floor room with access to the executive lounge. Understandably the lounge was closed. Conflicting information over the vouchers was received. Voucher for a bar meal none of which were exactly tempting. My friend could not eat the buffalo wings due to them being over spiced, he eats Vindaloo curries so can handle heat. They were replaced for plain wings which were pleasant. The waitress service was excellent thanks goes to the lovely waitress who served us, the waiting time for the snacks was slow too slow. For those of us who enjoy to smoke you have to stand outside over the road. There is nowhere to sit to enjoy a drink at the same time. There is no bin provided so the area is littered with butts. I was not happy to be told to move from behind a pillar, i was standing there to keep out of the cold wind that sweeps past the hotel. I might add i was far enough away from the entrance and there was no one about. They should be more worried about COVID 19. I am a thoughtful smoker who would never inflict my smoke on others. I know 80% maybe 90% of people are non smokers. We only bought one drink then went to another hotel in the area that has a relaxing beer garden where we spent our money. Personally i wont return to this hotel. They did provide us with breakfast which was not included in our rate which was a nice gesture.

Dear Ms S., Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. We are naturally disappointed to know that the snacks and level service provided as a replacement to our Executive Lounge facilities did not meet expectations and please accept our most sincere apologies. We have also noted the comments with regards to the designated smoking area and were saddened to learn that this area was lacking attention and made you feel uncomfortable. We would like to assure you that at Pullman, we strive to provide a superior service experience for every customer and ensure our guests feel safe and well looked after; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues raised so we can improve future experiences. Once again, we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please stay safe and if there is anything we can do to assist you please do not hesitate to let us know. Warm regards, Ana Pereira Guest Experience Manager

Well located

Customer review rating 4.6/5

Anonymous Business - 25/03/2020 Confirmed reviews ALL

Excellent

Dear Mr G., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Location was good, Staff were great. Very dissappointed with the high rate to park the car.

Customer review rating 4.6/5

Kerri H. Business - 25/03/2020 Confirmed reviews ALL

Everything was great with the hotel except for the parking. We were VERY dissappointed with having to pay such a high rate to park the car considering we were staying there the night.

Dear Ms H., Thank you very much for taking the time to share your most recent experience with us. I have replied on Booking.Com however I would also like to reply via our direct survey to re-assure you that the information provided has been shared with our Executive Management team so we can look into ways to improve future experiences. We would like to also apologise that our Guest Services Agent did not advise about the process to exit the car park and please note that this matter will be addressed accordingly. Once again, thank you for your valued feedback and if there is anything we can do to further assist you at present or future time please do not hesitate to let us know. Warm regards, Ana Pereira Guest Experience Manager

Good stay

Customer review rating 4.6/5

Mike Couples - 24/03/2020 Confirmed reviews ALL

Shirt overnight flight layover stays.

Dear Mr I., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Well located for guests using airport. Relaxing stay

Customer review rating 4.6/5

Rama Couples - 24/03/2020 Confirmed reviews ALL

Staff very helpful and service prompt. Rooms very modern and well equipped

Dear Mr N., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Ana Pereira Guest Experience Manager
Customer review rating 4.6/5

Dan S. Business - 23/03/2020 Confirmed reviews ALL

Staff have a great attitude and level of service

Dear Mr S., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

First Class

Customer review rating 4.6/5

Ray W. Business - 23/03/2020 Confirmed reviews ALL

My first time staying at the Pullman, won’t be my last. From check in, to dining in the restaurant, everything was first rate. Probably the best experience I have had staying somewhere while visiting Sydney.

Dear Mr W., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Ana Pereira Guest Experience Manager

Friendly staff, well located

Customer review rating 4.6/5

Brad Families - 23/03/2020 Confirmed reviews ALL

Very helpful staff, very nice rooms , breakfast was spot on. Only took 5 minutes from the airport.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. We are glad our location from the airport was convenient for you and you had a really good time using our different facilities. Thank you again for sharing your experience, and we hope to welcome you back very soon. Sincerely, Antoine GUERET Assistant Manager

Well located funky hotel for airport departures

Customer review rating 4.6/5

Sally L. Couples - 23/03/2020 Confirmed reviews ALL

Just overnight before a flight to Adelaide - check-in and courtesy of staff very good - had an enjoyable meal in the restaurant

Dear Mrs L., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Ana Pereira Guest Experience Manager

Good Location

Customer review rating 4.6/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

A quick one night stay to catch up with a family member before they had to leave for overseas.

Dear Mr H., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Very clean and chic, great gym!

Customer review rating 4.6/5

Jennifer Business - 22/03/2020 Confirmed reviews ALL

The gym was great! The room was beautiful! Service was good. I will be back.

Dear Ms M., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos R Assistant Manage

Great staff always makes the difference

Customer review rating 4.6/5

Hs Business - 22/03/2020 Confirmed reviews ALL

Really good staff across many depts at Pullman Sydney Airport. Had a lovely stay. Dinner waitress really lovely & professional at the same time. Would definitely stay again.

Dear Ms S., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos R Assistant Manager
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