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Pullman Sydney Airport Hotel 5 stars

Customer review rating 4.6/5 11,225 reviews
Pullman Sydney Airport
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+ 23 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Pullman Fit Lounge is our fully equipped gymnasium open 24 hours.

  • Mobius Bar & Grill is an evolving dining adventure, with seasonally inspired fusion cuisines.

  • Stay, Park & Fly at Sydney Airport's only 5 star hotel.

  • Easy access to Sydney Airport Domestic and International Terminals

  • 20 minutes by train to iconic Sydney Harbour and Circular Quay precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020
mascot
australia

Tel: +61283984600

Fax: (+61)2/96932598

Contact email

Check-in from 14h00

Check out up to 11h00

  • O'Riordan Street :  

  • By plane

    SYDNEY At 0.6km / 0.37 miles - Shuttle paying

  • By train

    MASCOT At 0.4km / 0.25 miles

  • By train

    MASCOT STATION At 0.6km / 0.37 miles

GPS :-33.927553, 151.186823

Our accommodations

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Size Beds

  • Max. number of persons: 4
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 2
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Executive Room, Lounge Access, 2 Double Size Beds, High Floor

  • Max. number of persons: 4
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Executive Suite, Lounge Access, 1 King Size Bed, Top Floors , Corner Suite

  • Max. number of persons: 2
  • Area: From 63m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

MOBIUS BAR AND GRILL

Type of cuisine: International

At Mobius, we think global and cook local,using regionally produced ingredients.Breakfast includes fresh artisanal products.Lunch and dinner feature a vibrant collection ofmodern Australian cuisines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOBIUS BAR AND GRILL

Photo non contractuelle / Strictly non binding

Mobius Bar & Grill is both seamless in its style anddesign. The Mobius name represents an abstractreflection of day and night, of food and drink, of barand restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 280 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

11,225 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,062 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfy bed

Customer review rating 4.6/5

Therese Families - 19/02/2020 Confirmed reviews ALL

Excellent customer service from Samuel Maguire what an asset to your hotel - lovely young man Cheers Therese

Dear Ms L., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay and the service provided by Sam at the front desk. Please rest assured that we will share this feedback with him and also the rest of our team! We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager
Customer review rating 4.6/5

Joel Couples - 19/02/2020 Confirmed reviews ALL

Best motel my wife and I have ever stayed in

Dear Mr m., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We also noted the comments with regards to the complimentary Wi-Fi so we can improve future experiences and would like to assure you that this feedback has been shared with our Executive Management team to be further evaluated. I would like to also advise that we can offer complimentary Wi-Fi to all Accor Members in case you would like to join our Loyalty program - it is complimentary to join and then you can use this benefit across all our hotels and also accumulate points every time you stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Good stay but reception staff should be better trained

Customer review rating 4.6/5

Sergey V. Couples - 19/02/2020 Confirmed reviews ALL

Love this hotel for elegant rooms and proximity to the airport. However, reception staff have issues with upgrades for Platinum members thinking that an upgrade to an Executive room is an upgrade. It is not as Platinum members have access to the Executive Lounge anyway, being the only difference between Executive and Standard rooms.

Dear Mr V., Thank you for taking the time to share your most recent experience with us. We have noted your feedback regarding the room upgrade provided and the fact that it felt below expectations. We understand that you have a preference for a room with a bathtub which on this occasion was not provided at the time of arrival however please rest assured that we had made the necessary arrangements to ensure that this is always allocated for any future bookings. Once again, thank you for your valued comments as a Loyal Platinum Member and we hope to have an opportunity to welcome you back in the future so we can re-address the feedback provided and ensure we create a positive and memorable experience on your next visit. In the meantime, please do not hesitate to let me know if there is anything I can further assist you with. Warm regards, Ana Pereira Guest Experience Manager

Great Stay

Customer review rating 4.6/5

Megan Couples - 18/02/2020 Confirmed reviews ALL

Great customers service, location and extras

Dear Ms I., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Ana Pereira Guest Experience Manager

30 Anniversary made special

Customer review rating 4.6/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Upgraded room upgraded free wine. Room prepared to celebrate our anniversary. Ordered room service with free anniversary desert. Above and beyond service.

Dear Mr S., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay and we were able to make your 30th Anniversary memorable and special (congratulations once again!) We look forward to welcoming you back in a near future and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Good relaxed stay, excellent for business trips.

Customer review rating 4.6/5

Jorge H. Business - 17/02/2020 Confirmed reviews ALL

Great room, Good parking. Enjoyed the dinner menu.

Dear Mr H., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Always a pleasure to return

Customer review rating 4.6/5

Felicity Business - 17/02/2020 Confirmed reviews ALL

Stewart your concierge is amazing and always greats us. The room was clean and quiet and the staff are always attentive.

Dear Mrs F., Thank you very much for your comments regarding your recent stay with us. We are very happy to know that Stewart provided you with a warm welcome and we will be sure to share the kind feedback with him. We also noted the request for the late check out and would like to apologise if you felt this was not promptly acknowledged. Please rest assured that we will follow up on this situation with our Guest Services team. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Ana Pereira Guest Experience Manager

Excellent service

Customer review rating 4.6/5

Mr Business - 17/02/2020 Confirmed reviews ALL

Brief business trip Doormen/concierge extremely helpful at check in. Overall service very good, including restaurant Restaurant food average

Dear Ms R., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Good Stay

Customer review rating 4.6/5

Vishhal M. Business - 17/02/2020 Confirmed reviews ALL

It was a short stay. Would love to have some separate Coffee / Cafe service availability.

Dear Mr M., Thank you for taking the time to share your most recent experience at the Pullman Sydney Airport. We are pleased to know that you enjoyed your stay with us. We have noted your feedback regarding the vegetarian and vegan options available and would to assure you that this information has been shared with our Executive Chef to be further evaluated and so we can look into ways to improve our services and future experiences. We are happy to know that Chef Jay was able to assist you and we will pass on the kind feedback you provided. Once again, thank you for your valued comments and we look forward to welcoming you back at the hotel. Warm regards, Ana Pereira Guest Experience Manager

Good Location but poor dining

Customer review rating 4.6/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

The stay and room was very nice, but was marred by our experience with the dining room food/service. We had to ask multiple times for the check and waiters,etc were just milling around with only a minimal guest load. My wife and I would not choose to eat with this location again and unfortunately spoiled an otherwise nice experience.

Dear Mr C., Thank you for taking the time to share your most recent experience with us. We were saddened to know about your less positive experience at the restaurant and I would like to take this opportunity to express my sincerest apologies. We have noted your feedback regarding the waiting time at the restaurant and also the fact that you felt our staff members were not able to promptly assist you and provide a seamless experience. We value your comments and I would like to assure you that these matters have been raised within our department head team so we can further investigate this situation and ensure we improve our level of service in the future. We hope to have an opportunity to welcome you back in the future so we can re-address the feedback provided and ensure we create a positive and memorable experience on your next visit. Warm regards, Ana Pereira Guest Experience Manager

Everything excellent

Customer review rating 4.6/5

Peter G. Business - 17/02/2020 Confirmed reviews ALL

As usual perfect

Dear Mr G., Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Ana Pereira Guest Experience Manager

Pullman perfect

Customer review rating 4.6/5

Trevor M. Couples - 17/02/2020 Confirmed reviews ALL

Our accomadation was excellent, and the restaurant meal simply superb.... Will stay again when travelling overseas..

Dear Mr m., Thank you very much for your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and to learn that our services and facilities met your needs and made your stay comfortable. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Ana Pereira Guest Experience Manager

Good Place to Stay near the airport

Customer review rating 4.6/5

Daveandmare Couples - 16/02/2020 Confirmed reviews ALL

We loved the clean up to date design of the rooms; all space is useable space. The room felt roomy, though. The beds were hard but so were the pillows. We asked for soft feather pillows, but with two tries, we were brought even harder pillows. But, it’s a problem with most hotels other than the Four Seasons in Sydney. This was an easy place to stay when just an overnight is needed close to the airport. The food was good. No free breakfast, but that was ok, too. Again, the rooms were clean. The bathroom, especially, was clean. The front desk was overworked so we believe that was why we could not get a soft pillow either. However, it’s an easy and clean place to stay overnight for a next day flight.

Dear Mr & Mrs P., Thank you for taking the time to share your recent experience with us. We are pleased to know that overall you enjoyed your stay. We have noted your feedback regarding the pillow discomfort and the fact that we were unable to assist with getting a softer pillow and would like to extend our most sincere apologies. Please rest assured that the matters raised have been shared with our head of department team to be further investigated and so we can take measures to improve our services. Please also note that I added a preference for a soft pillow on the reservation in case of any future visits and so we can ensure this is done prior to your arrival at the hotel. Once again, thank you very much for your comments and we hope to have a chance to welcome you back in a near future. Warm regards, Ana Pereira Guest Experience Manager

Good stay

Customer review rating 4.6/5

Lee W. Couples - 16/02/2020 Confirmed reviews ALL

Awsome stay with 1 issue

Dear Lee w., Thank you for taking the time to share your most recent experience with us. We are pleased to know that overall you enjoyed your stay. We have noted your feedback regarding the Executive Lounge experience and were saddened to know that our service felt below your expectations. We value your comments and I would like to assure you that this matter has been raised within our department head team so we can further investigate this situation and ensure we take the necessary measures to improve our level of service in the future. Once again, thank you for your valued feedback and we hope to have an opportunity to welcome you back in the future and ensure we create a positive and memorable experience on your next visit. Warm regards, Ana Pereira Guest Experience Manager

Working near the airport

Customer review rating 4.6/5

Paul E. Business - 16/02/2020 Confirmed reviews ALL

Felt Welcome

Dear Paul E., Thank you again for sharing positive feedback, and we hope your next visit will be as pleasant as the this one. Sincerely, Sabina Yerkinova Front Office Supervisor

Par Excellence

Customer review rating 4.6/5

Martina Families - 16/02/2020 Confirmed reviews ALL

Fault less stay and we will be back

Dear Martina C., Thank you for sharing your experience during your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback, and we hope to welcome you back to the hotel soon. Best regards, Sabina Yerkinova Front Office Supervisor

Good service, nice room

Customer review rating 4.6/5

H N. Couples - 16/02/2020 Confirmed reviews ALL

Check was easy, room was upgraded, service was great.

Dear Haden N., Thank you for sharing your experience at Pullman Sydney Airport, and we hope to welcome you back at the hotel soon. Best regards, Sabina Yerkinova Front Office Supervisor

Happy to be in the hotel

Customer review rating 4.6/5

Takuya Business - 15/02/2020 Confirmed reviews ALL

I enjoyed staying inside the hotel to avoid wet weather. Food, gym and room facilities treat me well.

Dear Takuya Y., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. We hope to see you next time soon. Best regards, Sabina Yerkinova Front Office Supervisor

Great Stay

Customer review rating 4.6/5

Alex Solo - 15/02/2020 Confirmed reviews ALL

Check in and out was a breeze. Room was as always clean and very comfortable.

Dear Alex B., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport, and we are lad that your have enjoyed it. We are looking forward to welcome you back soon. Sincerely, Sabina Yerkinova Front Office Supervisor

Helpful staff, good food, perfectly placed for airport

Customer review rating 4.6/5

Tt Families - 15/02/2020 Confirmed reviews ALL

Staff were particularly helpful with a toddler and very very wet days. Room comfortable and spotless.

Dear Neil M., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Best regards, Sabina Yerkinova Front Office Supervisor
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