Pullman Sydney Airport 5 stars

Customer review rating (ALL Rating) 4.4/5 3,885 reviews

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191 O Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • Event space to cater from 10 to 200 with built in AV we cater for all your event needs.

  • Executive Lounge to unwind and 24-hour fitness centre to regenerate and re-energise.

  • Mobius Bar & Grill is a dining adventure of local seasonal food, wines & craft beers.

  • ALLSAFE certification, 24-hour reception, complimentary Wi-Fi, parking plus valet parking.

  • Sydney's iconic Harbour and Circular Quay precinct are located an easy 20 minute train ride.

Our accommodation(s)

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Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020 MASCOT
Australia

GPS:-33.927553, 151.186823

Telephone
Fax +61 2 9693 2598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOBIUS BAR AND GRILL

At Mobius we think global and cook local, using regionally produced ingredients. Breakfast includes fresh artisanal products with dinner featuring a vibrant collection of modern Australian cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,885 reviews

Customer review rating 5.0/5

Anita S. Couples - Confirmed reviews ALL

Room was very comfortable and the all the staff went out of their way to be very friendly and helpful. Ate our evening meal in the restaurant and the food and service was 5 star.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

Customer review rating 3.5/5

Steven H. Solo - Confirmed reviews ALL

Pullman Syd Airport is a comfortable & relaxing base for a short Syd getaway. Arriving at the Qantas Domestic Terminal, the hotel is a pleasant 15min walk. After hrs of sitting in lounges & planes, I enjoyed the stroll, esp when travelling light. If you’re dragging half your wardrobe with you however, I’d probably recommend a taxi. As I arrived, the concierge was clearly a one-man army, juggling arriving guests, answering car park questions, & even measuring vehicle heights to see if they would fit. Despite being run off his feet, he still acknowledged me warmly & asked if I was checking in, & offered me a bottle of water on what was a rather humid day. His casual service, genuine & refreshingly unpretentious, something I actually prefer over the polished but sometimes robotic service you find in certain 5-star establishments. At reception I was welcomed by Bhupesh, who had the same easygoing & friendly style. Having Accor Platinum status, I was upgraded to an Executive Corner Room on the 10th floor overlooking the runway. The room itself was modern, clean & well designed, with a lovely bathtub. Despite the airport view, noise wasn’t an issue thanks to the excellent double-glazed windows. Bhupesh also explained that my upgrade included Executive benefits, with access to the Executive Lounge on Level 1. Evening canapés & drinks from 5pm–6:30pm at the hotel’s only restaurant, Möbius Grill. The canapé spread included salami sandwiches, a cheese board, mini bruschettas, takoyaki, & chicken skewers. I arrived at 5:45pm, which I assumed would leave plenty of time. Unfortunately, most of the food was already looking rather depleted, & the kitchen had clearly shifted its attention to dinner service. By 6:10pm, nearly everything had disappeared & nothing was replenished. With staff visibly stretched & rushing around, it was hectic & didn’t exactly create the relaxing pre-dinner atmosphere one hopes for. Breakfast the following morning told a similar story. I arrived around 9am. Only a few staff on the floor. The staff at the entrance, clearly under pressure, quickly showed me to a table & told me to help myself to the buffet before dashing off. No offer of coffee/drinks, the experience felt more canteen than café. The buffet itself looked somewhat tired, with many items running out & not being replenished. Halfway through my meal, still without caffeine, I flagged down a staff member & requested a much-needed cappuccino. Then I noticed beautifully plated cooked breakfasts arriving at selected few tables. Curious, I asked the staff member who had seated me earlier, & he explained that complimentary cooked breakfasts are only offered to Accor Platinum & Diamond members. Wonderful, if only someone had mentioned that when I sat down! To his credit, he apologised & promptly brought me a menu. The underlying issue at Möbius Grill seems quite clear: staff shortages. Whether during evening canapés or b’fast service, the limited team meant tables weren’t properly cleaned, food wasn’t replenished, & service inevitably suffered. For a hotel positioned as a Pullman 5-star property, the experience felt seriously underwhelming. The Executive Lounge was another curious sight. Throughout my stay it was completely unmanned, the door never lock, meaning anyone could have wandered in to enjoy the unlimited soft drinks, Nespresso coffee & snacks. Dirty plates & used wine glasses sat on tables for hours; when I returned later in the evening, they were still there. It was, without exaggeration, the most unattended 5-star Executive Lounge I’ve encountered. That said, Pullman Syd Airport has plenty of potential. Modern décor, comfortable rooms & convenient location are all solid points. Importantly, the human touch is still there, esp from the hardworking concierge & the friendly reception team who seem to be holding the fort. With a bit more support & attention to service in the restaurant & lounge, the hotel could easily regain its shine. At present, it feels like a polished property that’s starting to gather some rust around the edges.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pullman Sydney Airport Team

Customer review rating 4.0/5

Jesica E. R. A. Couples - Confirmed reviews ALL

I was impressed with the building facilities, specially with lobby, lift and rooms. The room was as beautiful as in photos. The reception staff was very punctual and friendly. As an area for improvement, the carpet smell could be improved. Also They accidentally left a dirty rag in the room (I think it was during the room inspection). As a housekeeping team leader at another hotel, I was satisfied with the cleaning work. In conclusion, I would recommend staying at this hotel.

Dear Guest, Thank you for taking the time to share your most recent experience at the Pullman Sydney Airport. We are pleased to know that you enjoyed your stay with us. We have noted your feedback regarding the carpet as well as what we could potentially improve in the future and we would like to assure you that this feedback has been shared with our Executive Management team to be further evaluated. Once again, thank you for your valued comments and we look forward to welcoming you back in a near future. Warm regards, Pullman Sydney Airport Team

Customer review rating 1.0/5

Gautam D. Couples - Confirmed reviews ALL

The overall ambience of the hotel especially the dining area was poor. Cleanliness doesn’t seem to be a priority nor the attire of staff.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pullman Sydney Airport Team

Customer review rating 5.0/5

Jo-anne J. Families - Confirmed reviews ALL

We love to stay at the Pullman, and now our friends enjoy the wonderful experience. Rooms are comfortable and the staff are exceptional.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Sydney Airport Team

Other web-users rate our hotel

  • 1,054 reviews 9.1/10 Location
  • 1,965 reviews 7.7/10 Room
  • 2,170 reviews 8.4/10 Service
  • 27 reviews 6/10 WiFi
  • 824 reviews 6.4/10 Food
  • 612 reviews 7.3/10 Cleanliness
  • 413 reviews 8.2/10 Vibe
  • 398 reviews 7.2/10 Breakfast

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