Pullman Sydney Airport

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Pullman Sydney Airport 5 stars

Customer review rating (ALL Rating) 4.6/5 321 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Event space to cater from 10 to 200 with built in AV we cater for all your event needs.

  • Executive Lounge to unwind and 24-hour fitness centre to regenerate and re-energise.

  • Mobius Bar & Grill is a dining adventure of local seasonal food, wines & craft beers.

  • ALLSAFE certification, 24-hour reception, complimentary Wi-Fi, parking plus valet parking.

  • Sydney's iconic Harbour and Circular Quay precinct are located an easy 20 minute train ride.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020 MASCOT
Australia

Telephone +61 2 8398 4600

Fax +61 2 9693 2598

Contact email

  • O'Riordan Street: 

  • By plane

    SYDNEY At 0.6km / 0.37 miles - Shuttle paying

  • By train

    MASCOT At 0.4km / 0.25 miles

  • By train

    MASCOT STATION At 0.6km / 0.37 miles

GPS:-33.927553, 151.186823

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MOBIUS BAR AND GRILL

At Mobius we think global and cook local, using regionally produced ingredients. Breakfast includes fresh artisanal products with dinner featuring a vibrant collection of modern Australian cuisines.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  321 reviews

TripAdvisor Rating  4.5/5  1,103 reviews

good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

business trip

Dear Stuart, Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Cristina Bolanos Assistant Manager

Close and convenient for airport travellers

Customer review rating 5.0/5

Dean Families - Confirmed reviews ALL

Very good all around, served its purpose wonderfully

Dear Dean, Thank you very much for sharing your recent experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and create memorable experiences to our guests. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Cristina Bolanos Assistant Manager

Well located, friendly staff

Customer review rating 4.0/5

Nicole Business - Confirmed reviews ALL

I attended a conference. The room was slightly too small to seat all participants writ d the table while using the screen/Zoom. Comfortable accommodation but there was a room service tray outside the room after 4:30pm. There was a rolled up damp bath mat which appeared to be soaking up water from the shower after the bathroom was cleaned. There were smears on the shower screens. Everything else was as expected. The waitperson attending to our private function dinner was attentive and pleasant. Front of house/concierge staff, bar and restaurant staff were pleasant and helpful.

Disappointing stay

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

There were a few dirty spots on the floor in the toilet room when we arrived and a few hairs. We decided to give the restaurant a try as we had our membership, but was quite dissappointed. We both ordered the salmon- first time it came out it was cold, and not really cooked (still jelly). We called a waitress over and told her, and she took it back and it came back cooked- but still cold. The guy who put our order through just said that this is how it is meant to be- however, if you are sending the food back because it is cold, obviously the customer is wanting it hot, and we should have been informed that it was a cold dish. He took our payment, and that was it. Would not eat there again.

Dear Justin, Thank you for taking the time to share your most recent experience with us. We have noted your feedback regarding the dining experience at the restaurant and were saddened to know that our service felt below your expectations. We value your comments and I would like to assure you that this matter has been raised within our department head team so we can further investigate this situation and ensure we take the necessary measures to improve our level of service in the future. If there is anything in particular that you could point about your experience and how our staff could have better assist you please feel free to let me know as I would love to provide further feedback to the team. We hope to have an opportunity to welcome you back in the future so we can re-address the feedback provided and ensure we create a positive and memorable experience on your next visit. Warm regards, Cristina Bolanos Assistant Manager

Great Stay, Great recognition

Customer review rating 4.5/5

Martin Business - Confirmed reviews ALL

Pullman Sydney Airport is one of my favourite hotels in Sydney. It is conveniently located close to the domestic terminal so this avoid having to deal with the horrible peak hour traffic when taking the popular peak morning or afternoon flights. The hotel is well maintained and the rooms are very modern. Service at the Pullman is one of the best in Sydney and unlike some other hotels, they genuinely remember repeat guests. The management always listen to feedback and the service offering is always improving. I would be lying if I said I haven't had my fair share of hiccups from time to time, but it's the communication and the way it is resolved that makes this property really stand out.

Dear Martin, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos Assistant Manager

Close enough to walk from Sydney Airport. Pleasant stay

Customer review rating 4.5/5

Gerry Business - Confirmed reviews ALL

Staff very polite and helpful

Dear Gerry, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos Assistant Manager

Fantastic staff

Customer review rating 5.0/5

Greg F. Business - Confirmed reviews ALL

Lady at check-in was very lovely.

Dear Greg, Thank you very much for sharing your recent experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and create memorable experiences to our guests. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Cristina Bolanos Assistant Manager

Perfect for my needs

Customer review rating 5.0/5

Mike Business - Confirmed reviews ALL

Easy, seamless, great room upgrade, food was great except i didn't know I had to book as i was staying at the Hotel

Dear Mike, Thank you very much for sharing your recent experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and create memorable experiences to our guests. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Cristina Bolanos Assistant Manager

Friendly service

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Helpful staff. Large well presented room

Dear Trixie, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos Assistant Manager

Good Stay

Customer review rating 5.0/5

Diane Friends - Confirmed reviews ALL

Great experience Very polite & helpful staff Very friendly

Dear Diane, Thank you very much for sharing your recent experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and create memorable experiences to our guests. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Cristina Bolanos Assistant Manager

Excellent Service

Customer review rating 5.0/5

Peter C. H. Couples - Confirmed reviews ALL

The hotel's presentation was superb, our executive room was spotless, and above all the staff, particularly those in the bar and grill, were exceptionally welcoming and could not do enough to help two ageing guests

Dear Peter, Thank you very much for sharing your recent experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and create memorable experiences to our guests. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Cristina Bolanos Assistant Manager

Underwhelming experience

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Accommodation was fine. I understand that in the world we live in, finding & retaining good staff may be an issue but the service in the restaurant left much to be desired. What was fabulous is the Chef who made up for the waitress and general lack of attention received while dining on Wednesday night. His attitude exemplifies what I'm sure the Pulman strive for in all staff members - without him the score would have been lower than a 6.

Dear Angela , Thank you for taking the time to share your most recent experience with us. We have noted your feedback regarding the dining experience at the restaurant and were saddened to know that our service felt below your expectations. We value your comments and I would like to assure you that this matter has been raised within our department head team so we can further investigate this situation and ensure we take the necessary measures to improve our level of service in the future. If there is anything in particular that you could point about your experience and how our staff could have better assist you please feel free to let me know as I would love to provide further feedback to the team. We hope to have an opportunity to welcome you back in the future so we can re-address the feedback provided and ensure we create a positive and memorable experience on your next visit. Warm regards, Cristina Bolanos Assistant Manager

Great stay

Customer review rating 4.0/5

Julia W. Families - Confirmed reviews ALL

Our room was lovely, the bath amazing. The lounge was lovely and breakfast and canapés a joy, my only regret was the restaurant was not as good as I remember but this did not dampen our syay.

Dear Julia, Thank you very much for taking the time to share your most recent experience with us. We are pleased to know that you had an enjoyable stay. We look forward to welcoming you back and we hope that your next visit will be as pleasant as the previous one. Warm regards, Cristina Bolanos Assistant Manager

Great Location and People

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Thanks a lot for the amazing stay, Pullman Sydney Airport. Very great location and very great people. Special appreciation to Nestor who'd been very helpful to me on my check-in date due some miscommunications from the client side for the booking and reservation of the room.

Dear Fritzi, Thank you very much for sharing your recent experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and create memorable experiences to our guests. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Cristina Bolanos Assistant Manager

Great stay

Customer review rating 5.0/5

Lorelie Couples - Confirmed reviews ALL

Staff were lovely and welcoming, the room was spotless and beautiful. Check in & out was easy. Parking was great. Lovely hotel, we will be back!

Dear Lorelie, Thank you very much for sharing your recent experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services and create memorable experiences to our guests. Once again, thank you for sharing your experience and we look forward to welcoming you back in a near future. Warm regards, Cristina Bolanos Assistant Manager

Modern, contemporary and a great location

TripAdvisor rating 5.0/5

Nev67 TripAdvisor review

A beautifully maintained hotel close to the domestic terminal. The rooms are spacious and modern with everything you need especially the beds for a comfortable stay. We couldn’t fault the service and congratulate and thank the Pullman team.

Looks can be deceiving

TripAdvisor rating 2.0/5

mickyb702022 TripAdvisor review

This Pullman presents very nice from the time you pull up. The rooms look nice and modern and the beds are comfortable. That is where it stops. The service was the worst I’ve ever experienced. I don’t mind paying 4 or 5 star prices however I expect to receive service that matches. The staff were slow and very average at there job. Long waits and the quality of food was very disappointing. Their executive lounge finished at 6:30 so did not get to experience that either. I’m the room the showers drainage was lacking and water ran out into the bathroom area. All in all I don’t rate this motel and it would be highly unlikely that I’d ever go back.

Relaxing stay!

TripAdvisor rating 5.0/5

Puja P TripAdvisor review

As an Accor member I booked the Executive King Suite and enjoyed the spacious suite. The staff were very friendly and made my stay enjoyable. Special thanks to Lester and I think it was Allison at the guest services very helpful. Breakfast was great and Samit who was the chef de partie was very attentive and got me cinnamon rolls at my request. Will visit again 🙂

Comfortable stay

TripAdvisor rating 4.0/5

WASfamily TripAdvisor review

We choose this hotel as it’s convenient to the airport. Pullman advertising 5 star. Their service was good however you can tell the staff are inexperienced. Overcharged at breakfast to not having some basics, however when requested it was found. Staff apologised and said they were new. Service was good and with experience the stay would be excellent. Comfortable clean soundproof rooms and restaurant food was lovely.

Family

TripAdvisor rating 5.0/5

YoungCoral TripAdvisor review

This was the perfect place to stay with my family prior to our very early flight to Fiji. The hotel staff were very helpful with all our needs, I would recommend anyone travelling or just for a break to stay & the Pullman airport hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon Cheung Front office supervisor

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