Novotel Sydney Brighton Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 461 reviews

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Description

Hotel extras

  • All of our spacious rooms include balconies

  • Outdoor pool now open to all ages

  • Newly opened restaurant for buffet breakfast and bar open

  • Large number of suites with bathtubs and sweeping bay views

  • Central location only 14km to Sydney CBD and 10 minute drive to the airport

Our accommodation(s)

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Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

GPS:-33.960121, 151.156433

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Sands Bar

Unwind at Sands Bar where every hour is golden hour. Settle in with a bite to eat and a refreshing beverage in our newly refurbished space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  461 reviews

TripAdvisor Rating  3.5/5  2,386 reviews

Well located, lovely room and fabulous breakfast.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Love it, come twice a year. Will be glad when Reno’s done as the disruption does effect your stay but understand these things need to be done. Hope it does not jack the prices too much when finished. ✅

Go book your stay with them

TripAdvisor rating 5.0/5

Mo1ali TripAdvisor review

Cleanliness...impeccable. Hospitality..the best I had in Australia. Hotel facilities are great. Staff are available and welling to help. Management are available walking around to assist. Attention to little details is excellent Personalized experience..they extended the gym working hours just to accommodate us.

Very Disappointing overall

Customer review rating 0.5/5

Joanne S. Couples - Confirmed reviews ALL

Stayed there on Sunday the 7th July with my partner. I have been visiting your hotel for the past 20years. We attended the bar area and ordered our meal. The lady who took our order on the evening wasn't engaged with us. The food came out cold and didnt taste fresh and the portions were smaller than our previous experience. We asked for some sauce which came out 1hr after we asked for it. The venue was quiet and not busy which upset us even more with the level of service. We were not asked about hoe our meal was and we felt the customer service overall from her was very poor and she seemed very distracted. We also asked for warm olives which came out cold. We then left for our room. It was room 519 from memory. We came to shower and half way through the floor waste started over flowing and flooded the bathroom area. We alerted service desk who came up and moved us two rooms down. She advised same thing happened a few days ago and assumed it was repaired. We had to get dressed and pack all our belongings and move rooms. This was a huge inconvenience to us. We then tried to settle in the new room, we both started feeling unwell from the food we had just consumed and found the bed to be extremely uncomfortable. Neither my partner or myself could sleep. We made a decision to pack our stuff once again and leave around 2am and go home. We both felt so disappointed from having plans for a nice meal and relaxing evening before Monday work, to a restless Monday at work and feeling unwell for a few days from our meal. I feel like the whole experience was a let down and will be unlikely to revisit you in the future.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very good staff and service, overall excellent.

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

worst experience ever had in a hotel

TripAdvisor rating 1.0/5

Pepo S TripAdvisor review

service is very bad 👎 😑, heated jacuzzi not working, waiting 20 minutes for jacuzzi to work because heated pool isn't allowed for kids. 11 and 13 year old boys had to swim in 5 degree pool in winter conditions. WORST HOTEL DON’T COME 👎👎👎👎👎👎👎👎👎👎👎👎

Dear Hr_Magy, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Furthermore, Myself and other managers are available on site to assist with any concerns that a guest may have during their stay at any touch point of the hotel. I do appreciate you sharing your feedback pertaining to the outdoor spa which was certainly out of order for repairs for one day this week and Maintance of our facilities is part of ensuring our guests are able to enjoy their use.. In regards to the heated pool, as advertised on our website and all guest communications, the indoor pool is part of a gymnasium which is a adults only area and hence to gain access one needs to be over the age of 18. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to further discuss your stay, please do not hesitate to contact me on 9556 5111 or via email on Sophie.fontana@accor.com Kind Regards Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

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Other web-users rate our hotel

  • 471 reviews 8.9/10 Location
  • 947 reviews 7.3/10 Room
  • 629 reviews 7.5/10 Service
  • 23 reviews 4.1/10 WiFi
  • 364 reviews 3.8/10 Amenities
  • 301 reviews 5.3/10 Cleanliness
  • 207 reviews 3.7/10 Pool
  • 183 reviews 4.4/10 Value

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