Novotel Sydney Brighton Beach

Loved the new room. Great friendly reception. Hope the pool renovation will be over soon as the noise was too much for relaxation. Love the location.

quick and easy check in with a good proximity to restaurants and cafes. The airport is also close by.

Awakened at 7am by Jack hankering.. Very disappointing that I was not advised of this or put in a room on other side of the hotel

I stay at the Novotel Brighton beach frequently for health care reasons and each time We stay We are made to feel like family. It’s like going home. There are some staff that need special mention. Brie, Becky and Nimah (although she has since left ) at reception are the first to great us like family. They make you smile and all the fears and worries I have regarding my upcoming treatment disappears instantly. They go above and beyond to make our stay as comfortable as possible. Albert from the bar area also greats us each time as family. Everyone seems genuinely happy to see us. We have stayed at many Accor properties but rate the Novotel Brighton beach the highest and this is mainly because of the amazing staff.

I am not one for writing poor reviews however this cannot be walked past morally as this establishment are still opening their doors and taking money off people who are booking to stay there. Where do I start…. The place is undergoing extensive renovations which to be quite frank resemble a war zone. None of the advertised features are open, pool, gym, restaurants. While the front reception staff were polite and friendly there was absolutely no mention of this major construction zone awaiting us, nor any of the website material including the pictures advertised on this site. Construction noise of jackhammering, grinding construction work from 7am to 5pm leave your room completely out of use and out of bounds. The room itself had ceiling panels falling off, air conditioner/heater that did not work, bathroom full of mould and my colleagues reported wallpaper hanging from walls. The one restaurant open serving a $35 buffet breakfast was doing so from a guttered shopfront beside the restaurant, not to mention the inedible food. To top it off, 3 people who I assume were management had such a verbal altercation in the said pool/construction/war zone in full view and audience of the hotel, I was concerned someone was getting physically attacked. At least they had the decency to move to the other side of the area so at least we could no longer hear them over the construction noise. This is an absolute disgrace to your brand.