Novotel Sydney Brighton Beach Hotel 4.5 stars

Stay was okay

We had a two night stay with a seafood dinner / breakfast package. This was well worth the money, and the food and restaurant staff were both awesome. The staff were very covid aware, and did temperature checks and wore masks. Apart from the fire alarm going off twice (once at 11pm at night) and a child falling from the balcony (not the hotels fault) the only other issue I could say was the pool is in need of a refurb with tiles lifting in spots and the spa was only luke warm. We did enjoy our stay and would do a return trip.

Great location, Clean inside the room, even though the decor was well aged.. I booked the room to stay as an overnight getaway as we have been separated for 15 weeks for covid.. We had planned to spend hours viewing the coastal landscape but was deterred due to the filthy state of the Balcony area especially in these current Covid situation. There was bodily fluids (snot and spit) and a sticky substance over the floor of balcony.. plus the large amount of cigarette ash everywhere and signs of grotts.. really disappointing since I payed to upgrade. The staff weren’t overly concerned when I reported the issue. A good Regular hose down would of Eradicated “most” of this . My partner cringed and we moved to a venue to enjoy the rest of our .. Never again will I stay.. Grossed out .

We go to Novotel brIghton at least once a year. This time first night the fire alarm went off I ran to the next room where my children were there to make sure they’re fine. I couldn’t sleep all night. The next morning we saw a child from the balcony next to us falling off which was very disturbing. I nearly fainted and stayed for the rest of the day devastated and couldn’t sleep for few days after leaving the hotel.

Room was very nice. Great decor. Looked newly renovated. Staff were friendly with our requirements.

We stayed for 4 nights with 2 children. We were given the “airline room” facing a brick wall with no movies on the tv so we called and they changed our room (only because movies was inclusive as their was no Foxtel), thank god. Breakfast was very slow on our first morning as their was no staff. We waited over an hour for bacon and eggs. The fire alarm when off 3 time’s during our stay which was annoying and the children were very scared with the loud noise, we had to leave our room . Also on our last nights stay our room wasn’t cleaned until 5pm. I had called 3 times. In terms of hospitality for a room, they should be done in the morning. Nothing worse when having bins overflowing and no fresh towels until the afternoon. We wouldn’t stay again. The only positive was the location and even then the sound of the hooning cars was so annoying and frustrating when trying to sleep.

The bed and room is comfortable and the views are great. The only drawback is the lack of respect from other patrons smoking and noise.

Service was great and room had a gorgeous view.

Booked last minute. Check-in seamless. Pleasant staff. Newly renovated too .

Stayed 4 nights although was given a newly renevated room was a little disappointed in it 2 separate rooms with large beds in each but no bedside light or tables nor overhead light to read of a night time this hotel is very tired I know you are renevating but feel you have left it to late looking at other balconies there is mould on the walls the restaurant floor is so old looking the restaurant of a night time was not open which did not help my Accor card view was amazing from room and your staff really obliging

Peaks: The location and view from our room was lovely - watching sunrise and sunset. The room was clean, big and comfortable. Not far from restaurants, coffee shops etc. Spa and pool were nice. Pits: Due to COVID plastic cups, cutlery. I don't have a cc and the holding fee of $250 was taken out twice, which then took days to be returned. The restaurant was not open for dinner.

Beautiful location for families and couples. Friendly reception staff! Comfy rooms and central location to beach, and dining

The room was great the bed was comfortable nice and clean. The hot water was great for the spa. Room service was fast the food was extremely good.

Friendly service and nice clean room. Cleared mini bar and foam non recyclable tea cups and no glasses I thought were an unnecessary COVID precaution is my only complaint

The staff were all so very friendly. I managed to stay in the same room as I have in the past 1405 which has the best view. The room was clean and tidy.