Novotel Sydney Brighton Beach Hotel 4.5 stars

I am an event manager for an industry body and frequently use the brand to host my events. We were looking forward to this stay especially on this occasion as I wanted to the experience it with my young family. The room was amazing, the service at check in/out was impeccable. However, the interaction with rest of the staff (bar, pool, gym) was really disappointing. Lack of friendliness, they were unapproachable, and clearly didn't want to be there. I was at a point where I was not comfortable to ask or seek assistance. All of which I have not been familiar with at any other property. We ordered 2 Caesar salads, the most expensive salads for the amount that was in the box - they would not have filled a child's belly let a lone an adult.

staff at reception counter were absolutely lovely. Check-in process was easy. once we walked through the hotel, our disappointment began. The whole hotel is falling apart. Our room looked so dishevelled. Curtains were black, paint missing off walls. old outdated furniture.

I like to thank Laura and the staff for their curtisy. My sister inlaw Jenny C. and myself Lynette C. have nothing else but prase for the way your staff conducted themselves.

We love this hotel. Great location and the staff are always welcoming and we are always offered an upgrade. Have been coming back every year for the last 6 years. They are refurbishing the rooms and they look so good. Modern, fresh and comfortable. We look forward to coming back.

Up signing in we were going to get a superior room when we booked the spa suite. Was only rectified when I mentioned we booked spa suite. They said they will prioritize the room to get ready at 1.30pm and will only take few minutes. We waited until 2pm and they said fee more minutes. But it was 30 minutes and checked in 2.40pm... this is unacceptable especially when you have 2 young children with you. There was no cot prepared and the things that I mentioned with the manager that was communicating with me days prior the check in. It was our first time to stay Abdul maybe they kast. I’ve been a member of Accor for 10 years and this is by far at the worst customer service I’ve received. The redeeming factor was the seafood buffet and Henry who was the breakfast buffet manager. The hotel should update the pictures on the website because you don’t knew whatnot to expect.

We enjoyed our stay at the Novotel Brighton Beach. Beautiful beach location.Great pool and restaurant. We had a wunderfull room overlooking the Beach and the city. We will be back.

Your hotel was a perfect place to celebrate a milestone anniversary. The room was amazing, it had recently been refurbished and was beautiful. The additional lounge area was a pleasant surprise as I had not realised such a large room was available. We found that the view from the balcony was amazing. We totally enjoyed our stay, all staff members were more than pleasant and we would have no hesitation in recommending your establishment to others.

I enjoyed the stay..... I booked a 2 bedroom family suite but was given a 2 bedroom interconnecting room which was still very beautiful, love the new room designs very good choices! Pool needs to be upgraded very fast as it has alot of unsafe areas that could hurt someone!! Seafood buffet was absolutely amazing, loved the food, but you need someone that know how to bbq lobster!! All in all service was good and hotel staff were very kind and helpful!!

Pleasant and helpful staff, beautiful food. Refurbished rooms are nice.

The staff were lovely and very helpful I requested another room as my room had no privacy at all. I was in view of the pool. Within 1hr they gave me another room on the top level. They were so nice to have accepted my request

We loved the classy refurbishment of our room! The staff also took note of our requests and happily made them happen.

Te renovated room we had was lovely and the staff are consistently great.

We were waiting for quite some time at check in for rooms were not ready due to busy period. Room 808 was offered in error which was a beautiful renovated terrace. However 2 double beds was requested as per our reservation, for we were 3 adults. Then we were given room 412 which was an older room with a pool view and was very disappointing after seeing room 808. Unfortunately we had a Fire alarm drill on our first night which was quite scary and we used the fire stairs and followed protocol as requested. We were hoping to have a cocktail by the outdoor pool but we did not use the pool as it was busy with children and fully covered adults. I think this needs to be addressed for hygiene reasons. Otherwise we enjoyed catching up with friends and family at the bar. We will definitely think about staying here again.

My only criticism was an odour in the room. Not sure if it was a deodorizer of sorts. And rhe lighting in the bedroom too low at night.

The room was below average considering how much we are paying. The carpet is old and grainy to walk around to. Very dark lights,