Novotel Sydney Brighton Beach Hotel 4.5 stars

Customer review rating 4.1/5 13,768 reviews
Novotel Sydney Brighton Beach
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+ 23 Services
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Room 1

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Hotel extras

  • Located in the heart of Brighton Le Sands, with an array of restaurant & cafes at our doorstep

  • Indoor/outdoor pool with sun deck, tennis court, spa, gym, steam room & gaming lounge

  • All accommodation rooms are spacious, with balconies and full to partial views of the bay.

  • Baygarden Restaurant which offers a modern Australian dining and seafood buffet experience.

  • CBD: 20-minute drive, 40 minutes bus/train. AIRPORT: 10 min drive, shuttle service available.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Business centre

Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216
sydney
australia

Tel: +61295565111

Fax: (+61)2/95565119

Contact email

Check-in from 14h00

Check out up to 11h00

  • BAY STREET :   BUS #478 ROCKDALE STATION

  • By plane

    SYD KINGSFORD SMITH At 7km / 4.35 miles

  • By plane

    SYDNEY KINGSFORD SMITH At 4km / 2.49 miles

  • By helicopter

    DARLING HARBOUR At 14.6km / 9.07 miles

  • By helicopter

    SYDNEY AIRPORT At 4km / 2.49 miles

  • By car

    M5 WEST AT BEVERLEY HILLS At 10km / 6 miles

  • By car

    PRINCESS HIGHWAY ROCKDALE At 3km / 1.88 miles

  • By train

    ROCKDALE TRAIN STATION At 2km / 1.24 miles

GPS :-33.960121, 151.156433

Our accommodations

Providing accommodation in the beautiful beachside suburb of Brighton-Le-Sands, Novotel Sydney Brighton Beach is the ideal choice for visitors looking for hotels in Sydney. This contemporary Sydney hotel features 296 guest rooms and suites, each with a private balcony and striking views over Brighton-Le-Sands and Botany Bay. Spacious and well-appointed, each guest room features WIFI access, a TV with in-house movies, a mini bar & fridge, tea and coffee facilities, an ensuite and air-conditioning.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 41
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed Botany Bay View

  • Max. number of persons: 4
  • Area: From 40
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Double Beds Botany Bay View

  • Max. number of persons: 6
  • Area: From 40
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Suite 1 King Bed Botany Bay View and Spa

  • Max. number of persons: 4
  • Area: From 46
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

2 Bedroom Family Suite 1 King and 2 Double Beds

  • Max. number of persons: 6
  • Area: From 75
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

BAYGARDEN RESTAURANT

Type of cuisine: International

With stunning views of Brighton Beach, Baygarden Restaurant offers the freshest, locally sourced Australian produce. Try the modern Australian a la carte menu or the scrumptious seafood buffet featuring oysters, moreton bay bugs, crabs, lobster and more.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LVL THREE

Photo non contractuelle / Strictly non binding

Bar Lvl 3 is located on level 3 of the Hotel including the Baygarden Pavilion. The Bar offers light snacks and full range of beverages including beers, wines, spirits and cocktails. An ideal place to relax and unwind with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 446

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Novotel Sydney Brighton Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

13,768 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,194 reviews

Outstanding, very enjoyable stay!

TripAdvisor rating 3.5/5

jacobe767 Business - 17/02/2020 TripAdvisor review

Perfect hotel. I felt extremely welcome upon check-in by the outstanding Steph and Chelsea! Both are incredible assets to your hotel. I wouldn't stay anywhere else because I would miss Steph and Chelsea's beautiful, beaming smiles.

Beach

Customer review rating 4.1/5

Anonymous Couples - 14/02/2020 Confirmed reviews ALL

No fuss

Dear Paul S., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Relaxing and great room

Customer review rating 4.1/5

Marie T. Couples - 14/02/2020 Confirmed reviews ALL

We were expecting a standard room and to be told at check in there was a room upgrade was so rewarding and appreciated. The room and view were superb. The staff were all very courteous and friendly too. It all made for a fantastic stay.

Dear Marie T., We very much appreciate your feedback with regards to your recent stay here with us at the Novotel Sydney Brighton Beach. We are delighted to see that we were able to serve you with the highest level guest satisfaction that we strive for every day. Your feedback and scores will continue to serve as encouragement for our team, who will appreciate your thoughts very much. We can not wait to host you again, as we hope to welcome you back for another memorable experience with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Good location

Customer review rating 4.1/5

Michael Business - 14/02/2020 Confirmed reviews ALL

Great room weather prevented seeing the whole area but room and restaurant were great.

Dear Michael John M., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Great place to stay for business travelers

Customer review rating 4.1/5

Russell S. Business - 13/02/2020 Confirmed reviews ALL

I was once a very regular visitor but changes in my employment took me away. I have now changed back to my old job. When I explained this to the front desk they gave me un upgrade to a newly renovated suite. This was one of the highlights of my stay. The desk staff were fantastic. I arrived late and was still able to have a great meal in the bar, the bar staff were great. The only thing that was very negative about my stay was the breakfast on the second day. I opted to have the hot buffet, but to my surprise all of the “hot” food had gone cold, it was very poor. I mentioned this to the check in staff and he did not offer me a refund.

Made to feel welcome

Customer review rating 4.1/5

Sooz Families - 13/02/2020 Confirmed reviews ALL

Friendly staff, comfortable rooms, good facilities are always a great formula for a good experience

Dear Susan B., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Satisfactory , renovated rooms look empty and require a couch or seperate chair , 833 in particular looked very empty

Customer review rating 4.1/5

Greg L. Couples - 13/02/2020 Confirmed reviews ALL

Friendly , left some clothing in my room 805 on Wed 5th , emailed and got a reply a reply on teh 6th that you would look into it. Booked in again on Sunday 8th and still heard nothing back. Asked front desk at check in “will check” check out on Monday 9th still noting heard, asked again. Oh sorry .... clothes returned at 1030.

Great stay

Customer review rating 4.1/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

All the staff were so helpful and happy which made our stay a pleasure. The restaurant staff and food excellent. Room was great.

Dear Cheryl M., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so please feel free to let me know if there's anyone in particular you'd like me to recognize for their above and beyond service during your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Good Stay

Customer review rating 4.1/5

P M. Solo - 12/02/2020 Confirmed reviews ALL

I booked a room with a spa, the water pressure was very slow so the spa took a long time to fill. One of the downlights was out.

Excellent stay

Customer review rating 4.1/5

Steve Couples - 11/02/2020 Confirmed reviews ALL

The room was excellent, especially the room upgrade, it was a large room, clean and fresh. Hotel was showing a little age, but still in good appearance. The staff were outstanding, really appreciated the extra touches to make our anniversary stay very special.

Dear Steve L., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, to address your aforementioned concerns with regards to room quality and facilities; we are very excited to share with you that we are in the ongoing process of a hotel refurbishment here at the hotel. We are very much so looking forward to showcase our new look with you, and all of our guests - coming soon! It would be an absolute pleasure to welcome you back upon their completion; so we can share this experience with you. Should this be of interest to you, please feel free to contact me at anytime. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Good stay with a few inconsistencies

Customer review rating 4.1/5

Anonymous Families - 11/02/2020 Confirmed reviews ALL

We came to Sydney for an engagement so between all the fail and friends had 6 rooms. we had our room from Friday - Monday. Our room was clean came with complimentary water bottles and a renovated room, we did however not receive the call that the room was ready for us on the first day until we’ll after 2pm. My sister in law on the first day was told she would get an upgraded room with beach views as her room was not ready. Admittedly I thought she was lucky as we were both checking in together and she was given an upgrade and I did not. instead she got one of the old rooms, the smell in the foyer was horrible and overpowering and when we entered the room other than the small blood stain on the doona we felt like we had to go and get some disenfectant wipes and clean the room ourselves. She did however get moved as soon as she went to see the front of house. I did book a second room for the Saturday night only for my children. When booking I specifically rang back and asked that a note be made that our rooms be near each other or at the least on the same floor close enough to us. On going to check them in on Saturday I was told the would be on level 9 which was one above us. When questioned I was told the closest they could be was 4 rooms away which was ended up being fine but was upset I had to point this out when I had made a specific phone call and assured it would be organised. The kids room had no complimentary water and the door leaked water into the room (I am aware it was bad weather so not saying this is a normal practice) inchexked in kids early and was assured that I would get a phone call when room was ready but we had to go down well after 2 again to ask for room keys. Most staff at the front desk were accommodating and smiled or greeted on entering but a few could do with a refresher on client service. Even on walking up to counter there was no smile. On another note all other staff could not be more accomodating- cleaners and workers on level 8 were nothing but accomodating and welcoming. We spent a lot of time on level 3 and cannot speak highly enough of the bar staff in particular Ung? And David who were welcoming, courteous and rwLly made our stay fantastic. We couldn’t do much due to the weather so spent a lot of time sitting up there and they truly made our stay wonderful. Overall even with the hiccups we would stay again and I would recommend the Novotel-‘I would just make sure we had a renovated room.

Amazing Transformation in Service & Room Quality

Customer review rating 4.1/5

Daryl Families - 10/02/2020 Confirmed reviews ALL

It just goes to show that if you have a bad experience, let someone know. After have a few issues with my first stay at this hotel, after providing some feedback, the Novotel when out of their way to make my second stay quite memorable. Excellent service and the room was outstanding. I hope this high standard becomes the norm.

Dear Daryl D., We very much appreciate your feedback with regards to your recent stay here with us at the Novotel Sydney Brighton Beach. What an absolute pleasure to see that we were able turn your experience with us around for the better this time. We are delighted to see that we were able to serve you with the highest level guest satisfaction that we strive for every day. Your feedback and scores will continue to serve as encouragement for our team, who will appreciate your thoughts very much. We can not wait to host you again, as we hope to welcome you back for another memorable experience with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Well located

Customer review rating 4.1/5

Sonia Couples - 10/02/2020 Confirmed reviews ALL

The refurbished rooms were a great upgrade. Unfortunately the weather was appalling so we didn’t get to appreciate the view or the facilities and neighbouring shops.

Dear Sonia H., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Love it more every time we stay there !!!!

Customer review rating 4.1/5

Christine A. H. M. Families - 10/02/2020 Confirmed reviews ALL

We cannot thank Chelsea enough for making our stay so very enjoyable she goes out of her way and over and above to make sure we are happy and l make sure l tell everyone how amazing she is along with all the other staff of course.

Dear Christine M., We very much appreciate your feedback with regards to your recent stay here with us at the Novotel Sydney Brighton Beach. Thank you for always leaving the sweetest emails and reviews for me every time you stay - it honestly warms my heart! My favourite guests to host - BY A MILLION. We are delighted to see that we were able to serve you with the highest level guest satisfaction that we strive for every day. Your feedback and scores will continue to serve as encouragement for our team, who will appreciate your thoughts very much. We can not wait to host you again, as we hope to welcome you back for another memorable experience with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Not happy at all

Customer review rating 4.1/5

Nawal Couples - 10/02/2020 Confirmed reviews ALL

I wasnt impressed at all. Balcony was so wet we couldnt use it at all. The tv has no good movies unless you pay extra on top of the amount we already pay for the room which i believe is so expensive for what u get!!! Rooms are soo old and nothing modern or nice about it! Also i requested for a bit extra just to make the experience romantic you took an extra 120 dollars off me and i believe it was an absolute rip off and not nice at all. Overall very disappointed and wont be booking there again!!

Dear Nawal E., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

worst stay ever

Customer review rating 4.1/5

Nabil N. Couples - 10/02/2020 Confirmed reviews ALL

worst stay ever, customer care was appalling, my louis Vuitton travel bag got damaged from the water leaks that got caused from the leaks on the weekend. they are giving me a free night to compensate, and my bag is worth more than a free night stay.

Dear Nabil n., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your concerns are currently being addressed via Accor Customer Care as well as our Executive Assistant Manager, Raymond - who attended to your concerns at the time of your stay and has been in contact with you during this process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

excellent location.

Customer review rating 4.1/5

Clem Couples - 10/02/2020 Confirmed reviews ALL

The room was great . level 14. but air conditioning needs to be upgraded would not cool the room down. arrived about 1.40pm room not ready we were early no issues. Given free drink voucher told we could get a feed at the bar. My wife and ordered a cheesburger each. took 35 minutes for it to be served. And when it did come the chips were cold so we left and went to our room. Breakfast at the at the novatel. Normally a great feed but most of the hot food in the warming dishes were barely warm. Maybe just a bad day to be their.

Dear John C., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. I have taken the time to share your experience with our teams involved to note your experience to aid us in ensuring it does not happen in future instances! I would also future encourage you to speak with our management team on site to have them immediately rectify any issues regarding food or beverages as to prevent your unsatisfactory experience within our dining facilities. Looking forward to your next visit and hopefully it can exceed the last! Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Not too bad

Customer review rating 4.1/5

Kyong S. C. Families - 10/02/2020 Confirmed reviews ALL

The staff when checking-in was not friendly at all. The noisy customers having party at their room were not controlled in an hour.

Dear Kyong Shik C., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. I have noted your experience with our teams on site, as to identify where we could be serving our guests, like yourself, better. Looking forward to your next visit and hopefully it can exceed the last! Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Good Stay

Customer review rating 4.1/5

Caroline M. Business - 09/02/2020 Confirmed reviews ALL

Friendly staff, easy to find car park. Very clean and comfortable room.

Dear Caroline M., We very much appreciate your feedback with regards to your recent stay here with us at the Novotel Sydney Brighton Beach. We are delighted to see that we were able to serve you with the highest level guest satisfaction that we strive for every day. Your feedback and scores will continue to serve as encouragement for our team, who will appreciate your thoughts very much. We can not wait to host you again, as we hope to welcome you back for another memorable experience with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Excellent Stay

Customer review rating 4.1/5

Mitch Business - 08/02/2020 Confirmed reviews ALL

The whole experience with the team was brilliant. In particular Chelsea Hu. She listened to our needs and accomodated them extremely well. Very happy with the new rooms and their look and feel. A few suggestions: 1 - more variety in the mini bar (bottles of spirits and more food) 2 - more toothpaste/brush packs Other than that, brilliant stay!

Dear Mitchell J., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. Thank you for your kind words - I am still following up on those pillows! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach
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