Novotel Sydney Brighton Beach Hotel 4.5 stars

Friendly staff, comfortable rooms, good facilities are always a great formula for a good experience

Friendly , left some clothing in my room 805 on Wed 5th , emailed and got a reply a reply on teh 6th that you would look into it. Booked in again on Sunday 8th and still heard nothing back. Asked front desk at check in “will check” check out on Monday 9th still noting heard, asked again. Oh sorry .... clothes returned at 1030.

All the staff were so helpful and happy which made our stay a pleasure. The restaurant staff and food excellent. Room was great.

I booked a room with a spa, the water pressure was very slow so the spa took a long time to fill. One of the downlights was out.

The room was excellent, especially the room upgrade, it was a large room, clean and fresh. Hotel was showing a little age, but still in good appearance. The staff were outstanding, really appreciated the extra touches to make our anniversary stay very special.

We came to Sydney for an engagement so between all the fail and friends had 6 rooms. we had our room from Friday - Monday. Our room was clean came with complimentary water bottles and a renovated room, we did however not receive the call that the room was ready for us on the first day until we’ll after 2pm. My sister in law on the first day was told she would get an upgraded room with beach views as her room was not ready. Admittedly I thought she was lucky as we were both checking in together and she was given an upgrade and I did not. instead she got one of the old rooms, the smell in the foyer was horrible and overpowering and when we entered the room other than the small blood stain on the doona we felt like we had to go and get some disenfectant wipes and clean the room ourselves. She did however get moved as soon as she went to see the front of house. I did book a second room for the Saturday night only for my children. When booking I specifically rang back and asked that a note be made that our rooms be near each other or at the least on the same floor close enough to us. On going to check them in on Saturday I was told the would be on level 9 which was one above us. When questioned I was told the closest they could be was 4 rooms away which was ended up being fine but was upset I had to point this out when I had made a specific phone call and assured it would be organised. The kids room had no complimentary water and the door leaked water into the room (I am aware it was bad weather so not saying this is a normal practice) inchexked in kids early and was assured that I would get a phone call when room was ready but we had to go down well after 2 again to ask for room keys. Most staff at the front desk were accommodating and smiled or greeted on entering but a few could do with a refresher on client service. Even on walking up to counter there was no smile. On another note all other staff could not be more accomodating- cleaners and workers on level 8 were nothing but accomodating and welcoming. We spent a lot of time on level 3 and cannot speak highly enough of the bar staff in particular Ung? And David who were welcoming, courteous and rwLly made our stay fantastic. We couldn’t do much due to the weather so spent a lot of time sitting up there and they truly made our stay wonderful. Overall even with the hiccups we would stay again and I would recommend the Novotel-‘I would just make sure we had a renovated room.

It just goes to show that if you have a bad experience, let someone know. After have a few issues with my first stay at this hotel, after providing some feedback, the Novotel when out of their way to make my second stay quite memorable. Excellent service and the room was outstanding. I hope this high standard becomes the norm.

The refurbished rooms were a great upgrade. Unfortunately the weather was appalling so we didn’t get to appreciate the view or the facilities and neighbouring shops.

We cannot thank Chelsea enough for making our stay so very enjoyable she goes out of her way and over and above to make sure we are happy and l make sure l tell everyone how amazing she is along with all the other staff of course.

I wasnt impressed at all. Balcony was so wet we couldnt use it at all. The tv has no good movies unless you pay extra on top of the amount we already pay for the room which i believe is so expensive for what u get!!! Rooms are soo old and nothing modern or nice about it! Also i requested for a bit extra just to make the experience romantic you took an extra 120 dollars off me and i believe it was an absolute rip off and not nice at all. Overall very disappointed and wont be booking there again!!

worst stay ever, customer care was appalling, my louis Vuitton travel bag got damaged from the water leaks that got caused from the leaks on the weekend. they are giving me a free night to compensate, and my bag is worth more than a free night stay.

The room was great . level 14. but air conditioning needs to be upgraded would not cool the room down. arrived about 1.40pm room not ready we were early no issues. Given free drink voucher told we could get a feed at the bar. My wife and ordered a cheesburger each. took 35 minutes for it to be served. And when it did come the chips were cold so we left and went to our room. Breakfast at the at the novatel. Normally a great feed but most of the hot food in the warming dishes were barely warm. Maybe just a bad day to be their.

The staff when checking-in was not friendly at all. The noisy customers having party at their room were not controlled in an hour.

Friendly staff, easy to find car park. Very clean and comfortable room.

The whole experience with the team was brilliant. In particular Chelsea Hu. She listened to our needs and accomodated them extremely well. Very happy with the new rooms and their look and feel. A few suggestions: 1 - more variety in the mini bar (bottles of spirits and more food) 2 - more toothpaste/brush packs Other than that, brilliant stay!