Novotel Sydney Brighton Beach Hotel 4.5 stars

Second time we stay at the NOVOTEL Brighton Le Sands, and it simply is well located, accessible and with a wide range of restaurants and coffee shops only a few steps away. Also, the easy access to the beach and the outlook to Botany Bay and the airport is just something unique to the place, which we enjoyed whilst have an ice cream by the shore. The accommodation was great, plenty of of space in the rooms, and enough amenities. The only thing we weren't quite please with was that the TV's weren't able to have our own Netflix account broadcasted on the screen, which meant we were only locked to the in-house movie service.

Room was very presentable with all that we needed for our stay. Sleep disturbed by the hoons. TV seems to have a problem with it dropping out for a few seconds on a regular cycle. Reported it. It will be so much better when all of the renovations are finished. The lift from B2 to level 1 needs attention eg better label for "floor 1" and signs to direct you to the Novotel reception area.

I was on floor 6, corner suite. It felt like the rug had some pretty old stains and it smelt musky. The corridor smelt like ant poison. Comfortable bed and fresh white linen, and excellent food all through. Missed a minibar in the room...

I would rate my experience both before and during the stay as the best recognition of Accor membership I have ever received.

We just had a quick stop and got a cheap price but we enjoyed the room upgrade thanks part of being a Accor member

To be honest it was just ok , our room had an ordinary smell , there were dead cockroaches in our room and had to ask to be vacuumed our room wasn’t cleaned properly, we had joining rooms and had to call to have our door opened up , heated pool and sauna out of service. The staff for breakfast were amazing, breakfast was slow as we were the only ones there but staff were great. Sorry but had to be honest

My husband and I have been regular customers of the Novotel Brighton le sands for some time ..sadly on this occasion we found that some changes have occurred that does not make us wish to return, We acknowledge that the hotel is being slowly renovated and this has not bothered us previously as we were treated with respect as ACCOR MEMBERS and always acknowledged we were regular customers a small thing but welcoming ....however our room we first were allocated was less than adequate and we had a very disturbed night . However thanks to Bo on reception and the duty manager the next day they changed our room for another and made our second night far more comfortable. The things lacking were demonstrable in attitude at reception on arrival ,lack of usual package for Accor members. On arrival the computer was more important than serving us the new clients arriving ....on the morning of checkout they couldn't provide us a receipt as the computer wasn't working and i was happy for it to be emailed ....at this point it is 2 days and no receipt has arrived ..they were not busy on Monday. The restaurant we had booked for the evening on Saturday night we didn't stay as the menu was very limited and not to the standard we had been accustomed on previous occasions and we were very embarrassed as we had specifically brought our friends to the Novotel for a great meal and service. Hence we and our friends left and went elsewhere for dinner. The only thing that hasn't changed was the wonderful Bar staff Albert and David . The saving grace for this hotel has always been the wonderful staff, unfortunately this time this was not the case except for the three staff mentioned previously. I would not recommend this hotel again as we were so disappointed

accor members, got an upgrade to nice big room wiht living area, second tv in the living area wouldnt work. someone looked at it and said they would tell the duty manager and that another room had the same problem. it was never fixed. rooms was very nice but even on 10th floor quite a bit of noise from traffic. nice staff at the bar, but i am afraid as nice as the room is the rest of the hotel is in dire need of a major refurbishment! also breakfast starting at 7am meant we couldnt have breakfast and make it to the airport. could start earlier

Our experience was almost excellent - the only thing I do wish to change is that I had booked this overnight stay to celebrate one of my dear friend's 50th birthday - a major milestone. the ambience was good and the food was nice. There were 4 of us so I booked the superior room for 4 but can fit up to 6 (sofa bed) which is good even though we were only 4 hence it was roomy. Most things were good except for 2 things that needs improvements: (1) the glass bathroom door need adjustment or fix as it does not and cannot be close properly so that the floor gets really wet after a person's bath or shower. (2) We received our complimentary drinks but only for 2 instead of 4 which I find a bit ridiculous/silly. it should fit the number of guest that was being booked for. I know it's a minor thing but it is those 'minor' thing that makes a big difference and separate you with others. I have been a member for over 5 years and I travel a lot so was disappointed. Hope these will be looked into and changed for your next guest(s). regards, she

Check in was GREAT! Friendly and efficient. That’s is where it ended Found cheaper rate on hotel.com but told that was for the old rooms not the newly renovated rooms. Wall paper peeling off. Screws in the wall obviously to hold a picture that wasn’t there. Tv did not get all the channels. Shower head wouldn’t stay up when turned on.

Awesome check in process upgraded us to Level 14 as I am a frequent return customer. Only call out for us was the Service at Breakfast

Thank you for an amazing weekend. Our family stayed overnight to celebrate our 10 year wedding anniversary and birthday. Great location on the beach. Staff were all friendly and accommodating. Food was amazing. Staff provided gift for anniversary and children loved their eye mask! Great benefits for Accor Plus member!

Excellent

I thought the car parking was a bit much $25 per night i really thought it should have been $25 for your whole stay. Also I have been trying to get in contact with the Motel but cant by phone as i left a pair of shoes in the cupboard and would like to get them back room was 1028

I believe giving a free parking for guests that dine with you is u fait to those who stay and have to pay I was very disappointed with the state of the room Bed was very comfortable