Novotel Sydney Brighton Beach Hotel 4.5 stars

The stay was very good, hotel was clean

We stayed in a pool and beach view room and the view was amazing, pool area was nice with some shady and non shady seating areas, the area itself has everything you need like restaurants cafes shops coles and all walking distance no need 2 drive

nice simple check in, great service

Lets be fair & honest, the beds are comfortable, the view is good & the staff are friendly. Good for them, and thank you for that, Greatly appreciated :) But that's where it ends!!! This hotel is desperately in need of a renovation, the television had bad reception and limited free to air channels that worked, also the foxtel wasn't working. ( They did provide free movies though to compensate for that) The bar fridge door had fallen off , the curtain rail was hanging off the ceiling , the toilet has been squeezed into what looked like a linen cupboard & could barely be used, the shower cubicle was dirty and very small, the furniture was chipped and worn out. In all honesty probably not the best value in town. Sorry, But that's the truth.

nice and relaxing, close to everything, and it felt like home.

The room was perfect. I was under the impression that the hotel was NON SMOKING. We were unable to sit on the balcony due to others smoking on their balconies. I did report it but nothing was done. I was very disappointed with the response from staff.

Hi, I had the unfortunate experience of staying at the Novotel Brighton this weekend and from Check in the experience was everything but pleasant. Upon arrival/check in I was told 1 of my rooms was not ready and was still getting cleaned. We entered room 731 and to say I was disappointed would be un understament.... the room was dark, next to no lighting apart from a lamp on the wall above the desk, the furniture and finishes were out dated and and the were ugly damage on ceilings and walls. There room wasn't clean and the curtains had dead spiders on the at eye level which should not have been missed if cleaning well. Also the "block" out side of the curtains were so sun damaged or cooked by the sun that my son who was wearing black got totally covered in white dust just by brushing up again them. 45 mins later at 2.45 my room 730 was finally "ready" ! The carpet in the Bedroom was discusting...it was badly stained and very sticky, so sticky that when you walked on the the carpet would lift off and stick to your feet. I made many many calls to reception/house keeping and no body would come and look. After 4 calls eventually I was told... there was nothing they could do, they tried cleaning it before I checked in but unfortunately they couldn't remove the stickiness. I was told there was no other rooms adjoining so I couldn't be moved. I asked for some towels and I had towels on the floor so that we could walk around. They offered complimentary breakfast for myself and my kids which was nice however my kids are more cereal/toast kids so the value of that really meant nothing to us. I'm a single mum with 4 young kids and this was my kids first hotel experience. I saved up all year to take my kids away and I honestly wish I had gone anywhere eles. 2 days before Christmas I lost my grandmother so Christmas and New Years were a very sad time for us and I was hoping this weekend away would be exactly what we needed as a family after a difficult few weeks. I tried not to make a scene and upset my kids and make the most of it but unfortunately I don't have anything positive to say about the whole experience. ...also note that indoor pool was closed for covid and on Sat Spa was closed and pool was closed at 6pm for cleaning on a Sat night. I have attached photos. You sent Yesterday at 11:20

Great!

Our rooms were filthy, phones didnt work, glassware was dirty, spiders and cob webs in lobby, 90 min wait for a coffee and 45 min wait for a blanket and pillow. Im a new accor member and cant believe ive invested my money in this standard of hotel. This is disgraceful and will be thinking twice about re signing. How does a 4 star hotel only have 5 breakfast options and still charge 35 ph.

The room was lovely & great view of Botany. Only problem was we arrived at 3pm and our room still wasn’t ready had to wait another 1/2 hour. I’m glad we didn’t turn up at check in time of 2pm. The lady offered us a drink voucher for me and my partner, which we never used as we were their with our young kids and had no plans of going to the bar or gaming room and the young ones wanted to eat dinner on the beach as to why we never used the voucher. I did ask at the desk if your restaurant had kids meals, recommended to scan QR code and menu would be available but no mention of kids meal so of to the beach to eat our dinner. The only other thing wasn’t happy about was paying the room deposit up front other places don’t do that. I notice your quick to take the accommodations & bond money fast but very slow to return bond back. I still haven’t received it.

I had two suites booked for two nights. I got there at 1:50pm only one room was ready received the other room at 4:30pm then when I asked to have a late check out I was told the latest I could leave the room was 12pm which is what I automatically should be qualified for because I’m a silver member instead of offering 2 or 3 pm as that seems fair considering they kept me waiting two half hours after check in to receive the room. The terrace which is I think the most expensive room because of the large balcony was full of cob webs and cocaroaches. At the bar on level 3 the staff could of been a little more friendly especially the manager his attitude was terrible and not professional. At the outdoor spa by the pool, the spa was shut and closed because other guest were ignoring the rules to keep up with COVID safety instead of putting someone in charge there to monitor it and put a rotating system in place instead everyone who was doing the right thing missed out. I have been coming to this hotel for over 20 years with the family and it’s just sad to see it heading this direction overall disappointing.

The room was amazing, the view was breath taking, location very handy.

Recently Stayed a night with my hubby in the spa suite, the room was clean and very comfortable. We enjoyed drinks on our balcony In the evening, which has a wonderful view of the beach. Breakfast was included and was delicious. All of the staff were amazing and made us feel welcome and special. We look forward to returning soon.

We decided to book at Brighton Le Sands with 5 other families. Unfortunately for me, I was the one family who got the old unrenovated room. The room was old, smelly, as soon as you walked in, you ran into the old wooden cabinet door which would not close! My 7 year daughter said she found 2 olives! One near the sofa and one near the curtains. Upon close inspection, it was actually old grapes that had been shrivelled up! The last straw was when the air conditioner stop working properly throughout and started blowing hot air in the back room. The biggest mistake I’d made, was thinking my 2 week son would be ok staying at the hotel. He ended up over heating with the temperature of the room! One of my worst stays! I’ve heard good reviews from the place, clearly they stayed in a new room!

Novotel Brighton Le sands always delivers. Friendly front desk staff, hotel is clean. The upgrades they have done to room is lovely. Huge rooms too. Restaurant food and service delicious and amazing . It’s a nice location with so much to do close by and provides a home away from home feel.