Novotel Sydney Brighton Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 560 reviews

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Novotel Sydney Brighton Beach - Image 1
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Cnr Grand Pde and Princess St, 2216 SYDNEY, Australia

Description

Hotel extras

  • All of our spacious rooms include balconies

  • Outdoor pool now open to all ages

  • Newly opened restaurant for buffet breakfast and bar open

  • Large number of suites with bathtubs and sweeping bay views

  • Central location only 14km to Sydney CBD and 10 minute drive to the airport

Our accommodation(s)

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Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

GPS:-33.960121, 151.156433

Telephone
Fax +61 2 9556 5119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Sands Bar

Unwind at Sands Bar where every hour is golden hour. Settle in with a bite to eat and a refreshing beverage in our newly refurbished space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  560 reviews

TripAdvisor Rating  3.5/5  2,391 reviews

Well located, friendly place

Customer review rating 2.0/5

M .. L. Business - Confirmed reviews ALL

Not happy with the internal facilites in terms of the room. No fridge just a cooler which doesn't keep the drinks cold considering it was a hot day outside. TV not been up dated, didnt have Foxtel nor 7mate, seemed to be a very old stations that need up grading. When your paying $312.00 per night, you would expect that the TV stations were up dated. Other than the above all good.

Dear Mil, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me with the feedback on what we could have done better! We always want to know what we could have done to make your experience a 10/10! I will be sure to pass this information to our relevant department heads at the hotel so we can identify those areas for improvement. Looking forward to your next visit and hopefully it can exceed the last! Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Great location. Modern facilities. Renovated.

Customer review rating 5.0/5

Christina Families - Confirmed reviews ALL

From the moment we drove up we were greeted with a friendly staff member who helped us with our luggage. The music in the entry driveway set the mood for the stay. Very helpful staff. Great facilities.

Dear Christina, Thank you for choosing to stay with us at Novotel Sydney Brighton Beach and for taking the time to give us your valuable and constructive feedback. I am very pleased to hear you enjoyed your stay in particular our newly refurbished rooms, great location & hospitable staff I am truly sorry to hear about your experience with the room amenities. However, we are thankful that you had shared this information with us so that we are able to enhance your next experience with us. Your feedback has been shared with the housekeeping manager to ensure quality & comfort not to be sacrificed at any point of time as we take great pride in our hotel. We further thank you for your feedback, and we will be sharing this information with Management also, to provide a more seamless experience. We look forward to welcoming you back again soon. I look forward to your early return. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Novotel Weekend

TripAdvisor rating 5.0/5

Keith I Solo travel - TripAdvisor review

A wonderful stay again at Novotel Brighton, front of house so helpful. Being a senior at 83 with a walking cane, they did so much to help Room service just delightful. Only thing missing was there is no clock in the room. Will be there again next year.

Dear Keith, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's also a pleasure to hear you enjoyed room service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Not looked after properly

Customer review rating 2.5/5

Sandra C. Families - Confirmed reviews ALL

When we arrived we were given a room at the back of the hotel with a tiny view of the bay and no view of the airport. I had booked a Botany Bay view room and had sent an email prior to arrival to request a good view of the airport. The room at the back should not be sold as a Botany Bay view room. Luckily there was 1 room left with a view and we moved. I also paid extra for checkout at 5pm. On the departure day I had a phone call at approx 12pm asking when I was checking out as checkout was at 11 am and I explained we had paid for 5pm checkout. We went out for a few hours and when we got back to the hotel my keycard no longer worked. Reception then told me we’d been checked out and I had to re-explain that I had paid for late checkout and then had to wait whilst my booking was reinstated. This all wasted a considerable time of our final couple of hours

Dear Sandra, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Awesome Renovation Job

Customer review rating 5.0/5

Penelope Families - Confirmed reviews ALL

SO impressed with this beautiful renovation. I absolutely love it. We had a fabulous stay and will definitely be back.

Dear Penelope, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay especially all our refurbished spaces. I look forward to welcoming you in the near future for another magnificent stay. Sincerely, Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

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Other web-users rate our hotel

  • 474 reviews 8.9/10 Location
  • 919 reviews 7.7/10 Room
  • 651 reviews 7.9/10 Service
  • 19 reviews 4.5/10 WiFi
  • 281 reviews 6.2/10 Cleanliness
  • 210 reviews 5.1/10 Pool
  • 175 reviews 7.8/10 Breakfast
  • 172 reviews 4.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.