Novotel Sydney Brighton Beach

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Novotel Sydney Brighton Beach 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,668 reviews

ALLSAFE approved hotel

Novotel Sydney Brighton Beach
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Description

Hotel extras

  • ALLSAFE certified.

  • Indoor/outdoor pool with sun deck, tennis court, spa, gym, steam room & gaming lounge.

  • Baygarden Restaurant which offers a modern Australian dining and seafood buffet experience.

  • All hotel rooms are spacious, with balconies and full to partial views of the bay.

  • CBD: 15-minute drive, 40 minutes bus/train. AIRPORT: 10 min drive, shuttle service available.

Our accommodation(s)

Providing accommodation in the beautiful beachside suburb of Brighton-Le-Sands, Novotel Sydney Brighton Beach is the ideal choice for visitors looking for hotels in Sydney. This contemporary Sydney hotel features 296 guest rooms and suites, each with a private balcony and striking views over Brighton-Le-Sands and Botany Bay. Spacious and well-appointed, each guest room features WIFI access, a TV with in-house movies, a mini bar & fridge, tea and coffee facilities, an ensuite and air-conditioning.

Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

Fax: +61 2 9556 5119

  • BAY STREET:  BUS #478 ROCKDALE STATION

  • By plane

    SYD KINGSFORD SMITH At 7km / 4 miles

  • By plane

    SYDNEY KINGSFORD SMITH At 4km / 2 miles

  • By helicopter

    DARLING HARBOUR At 14km / 9 miles

  • By helicopter

    SYDNEY AIRPORT At 4km / 2 miles

  • By car

    M5 WEST AT BEVERLEY HILLS At 10km / 6 miles

  • By car

    PRINCESS HIGHWAY ROCKDALE At 3km / 1 miles

  • By train

    ROCKDALE TRAIN STATION At 2km / 1 miles

GPS:-33.960121, 151.156433

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAYGARDEN RESTAURANT

With stunning views of Brighton Beach, Baygarden Restaurant offers the freshest, locally sourced Australian produce. Try the modern Australian a la carte menu or the scrumptious seafood tower featuring oysters, moreton bay bugs, crabs, lobster and more.

Our guest reviews for
Novotel Sydney Brighton Beach

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,668 reviews

Magnificent view over Botany Bay

Customer review rating 4.5/5

Anne C. Couples - Confirmed reviews ALL

Always a pleasant stay. Staff warm, welcoming and friendly. Buffet great. Will stay again.

Dear Anne C., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Good stay

Customer review rating 4.5/5

W H. Couples - Confirmed reviews ALL

Convenient location for St George hospital visitations.

Dear Warren H., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Standard Novotel experience: met expectations, but not exceeded.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I frequently stay at Novotel Brighton Beach, given it's location and reliability given it's Novotel branding, and being part of the Accor group. The executive room was clean, the bed was comfortable, and having a spa in the bathroom was part of why I booked it. The carparking was seamless, and great to be complimentary as a Gold member. Just a few points for feedback: This time, at check in, I had to ask the front desk staff about the Gold membership welcome amenity before it was offered. Also, I wasn't given any information about whether or not there was a room upgrade (or floor upgrade), so I've assumed the hotel was full as usual, and no upgrade was available. Room service was good 2 out of the 3 times I ordered. The food quality was great, but on one occasion, the online ordering system simply did not work. I ordered food to be delivered to my room, but one hour later, I had to ring, and found out the order was sent to the wrong room. Whilst the order was re-made fresh, it took 90 minutes from time of ordering to receiving the food. Apart from an explanation of what went wrong, there was a limited apology and nothing was offered for the mistake (eg discount on next order). Then the air conditioning in the room needed to be repaired - it was constantly squealing, making such a loud noise that it was not possible to sleep, and I had to turn it off overnight. It was good that one phone call to reception meant the issue was fixed during the day, but your technician did not clean up after themselves, with celing paint/dust left over the chair and table underneath. So overall, the stay met expectation, but was not memorable.

Very convenient location

Customer review rating 4.5/5

Michael Couples - Confirmed reviews ALL

Enjoyable experience. The staff were friendly and helpful. We were upgraded to a spa suite on the top floor which was appreciated and unexpected. The breakfast service and food were both good.

Dear Michael O., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Great location , nice area surrounds

Customer review rating 4.5/5

Marty K. Couples - Confirmed reviews ALL

Lovely staff and nice area to stay

Dear Martine K., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me with the feedback on what we could have done better! We always want to know what we could have done to make your experience a 10/10! I will be sure to pass this information to our relevant department heads at the hotel so we can identify those areas for improvement. Looking forward to your next visit and hopefully it can exceed the last! Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Good value

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

purchased a Groupon to enjoy a staycation

Dear Annette P., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Perfect getaway

Customer review rating 4.5/5

Carolyn Couples - Confirmed reviews ALL

A wonderful warm welcome from check in staff. Beautiful upgrade as an Accor platinum member. Good food and service in the restaurant. I would have liked to have been told that the Accor dining discount isn't available on public holidays ( only10%) Other than that, it was wonderful.

Good stay

Customer review rating 3.5/5

Rg Families - Confirmed reviews ALL

Stay was nice, staff were super friendly and helpful

Dear Romeo G., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Disgusting

Customer review rating 0.5/5

Chris M. Business - Confirmed reviews ALL

What can I say, staff are liars, staff are rude, staff take unauthorised money from my credit card, then take my money but force me to leave. After staying there on many occasions over 25 years, I will never be returning.

Excellent location

Customer review rating 5.0/5

Suzanne B. Business - Confirmed reviews ALL

My stay was nothing short of perfect.

Dear Sue B., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our conferencing team!. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Dirty room

Customer review rating 2.5/5

Natalie D. Families - Confirmed reviews ALL

The bathroom was dirty, with hair left in the shower floor drain. The rooms were old, the corridor smelt terrible. The movies on the tv didn’t work. Beds were ok, linen smelt fresh. Front counter service good.

Dear Natalie D., Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. In an effort to address your concerns, we are taking the appropriate measures to investigate and rectify the problems you have cited with the room and bathroom. Your comments and concerns have been shared with their Housekeeping and Maintenance relevant parties, and further, will be followed up by myself for their immediate resolution. We have commenced some refurbishments of the accommodation floors of the hotel in an effort to seriously address these issues and would so appreciate the opportunity to welcome you back on their completion. In future, should you encounter similar issues, we would encourage you to notify the staff at the time of incidence – as to aid in Management rectifying the matter immediately. In the case of our own establishment we are staffed 24-hours a day for this reason and had we known initially how pressing and intrinsically impactful it was on your stay we would have liked the opportunity to resolve your concerns immediately, whether by using an alternate or additional room, or otherwise. Again, we appreciate and thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve your accommodation needs in the future. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Will be a lot better once refurb is completed

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

In Jan 2020 we booked for the following Easter for 3 nights. Two rooms. Due to Covid we only finally got to use our credit which was now worth just short of 2 nights. We have stayed at this hotel many times over the last 5 years and this time the room we got and my parent's got were by far the worse. On check in we were advised that the hotel was at 100 capacity and that was why we couldn't be moved. I highly doubt that all the people who were given the refurbished rooms were Accor Silver Members or above who are meant to be given the best rooms available. We have all been Accor Silver Members for around 5 years and were beyond disappointed by the rooms we were given. In fact, we all couldn't wait to leave so we could go home and have a proper shower. Also the outdoor spa was not working and the indoor pool had reduced hours - 10am to 4pm. All the restaurants downstairs are gone and the Novotel Restaurant had an extremely limited menu. The regular dinner buffet was not available. On check out the Front Office Manager was great and very understanding and assured us that our next stay will be in one of the refurbished rooms and told us about all the exciting things that are coming to the hotel. Unfortunately, for us however, this stay was disappointing on many levels.

Good Stay

Customer review rating 5.0/5

Jennifer L. Friends - Confirmed reviews ALL

Caught up with old school friends so used your dining facilities and bar.

Dear Jennifer L., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for and that you got to enjoy our dining facilities as well as the room! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Fantastic Stay

Customer review rating 5.0/5

Lisa Families - Confirmed reviews ALL

We have stayed here a few times and the Novotel never seems to disappoint. This overnight was stay was me and my son and the hotel gave us a complimentary upgrade which was fantastic. I have nothing bad to say about this hotel. We are always looked after when we arrive.

Dear Lisa C., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. We so appreciate your comments about our cleanliness at the hotel, especially during this time our Housekeeping team have been working tirelessly to ensure a very high standard of cleaning at the hotel so i'm glad it hasn't gone unnoticed! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Well located

Customer review rating 2.5/5

Stephanie C. Business - Confirmed reviews ALL

The room was great. Too long to check in even though I had done so on my computer. The receptionist really did not know what she was doing

Always meets expectations

Customer review rating 4.5/5

James Families - Confirmed reviews ALL

When the price is right this place is such good value for Platinum/Diamond ALL members. Was upgraded to a refurbished bay view suite, free parking, free breakfast, AccorPlus dining discount, late check-out 1pm, sofa bed for the kids in their own nook, extensive free movies and multiple drink vouchers. Food has been up and down here for years but can say it was all fast, fresh and flavoursome on this stay. What I do love is the 4pm cart that comes around the rooms for premium members with a bottle of sparkling wine, plate of cheeses and a friendly staff member. This team knows how to match the five star offerings of the CBD

Dear James C., Thank you so much for taking the time to review your recent stay! I am sorry I was here to say hi after all this time since we have been able to have you at the hotel - I was on annual leave and saw your email when I got back! I am so very glad my team were able to look after you and represent to give the ultimate guest experience as a Diamond member at the hotel. I truly hope you and the family had a lovely time with us, and we cannot wait to see you again soon hopefully. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Amazing

Customer review rating 5.0/5

Mona S. Couples - Confirmed reviews ALL

I always describe Novtel Brighton as my second home, amazing service with an amazing view

Dear Mona s., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. I am so glad you enjoy your time with us and hold us in such high regard as your second home! It is always equally as lovely to have you stay with us and enjoy the benefits of our Accor program. I remember us chatting on check out about your wonderful experience and it truly made my day to know the joy you experience when you come to stay. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Great Stay

Customer review rating 4.5/5

Steven K. Couples - Confirmed reviews ALL

Always enjoy time at the hotel

Dear Steve K., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me with the feedback on what we could have done better! We always want to know what we could have done to make your experience a 10/10! I will be sure to pass this information to our relevant department heads at the hotel so we can identify those areas for improvement. Looking forward to your next visit with us! Best Regards, Niamh Mcmenamin Guest Experience Manager Novotel Sydney Brighton Beach

Great room and wonderful service

Customer review rating 5.0/5

Amelia Families - Confirmed reviews ALL

We stayed over Easter and the hotel had great activities for the kids. Check in was so easy, hotel was extremely clean. Buffet breakfast as always was devine. The Easter Egg hunt for the kids was lots of fun

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