Novotel Sydney Brighton Beach 4.5 stars

Dear Michelle, I hope this response finds you well. Thank you kindly for taking the time to share with me your recent experience at our hotel. We are truly apologetic for the temporary closure of the facilities, we are working hard to bring our valued guests state of the art facilities. I am so very happy to hear that you had enjoyable and comfortable stay. Thank you kindly for your loyalty & feedback, which I will surely share with management & the staff. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. It is our hope that you would allow us a return stay in the near future, so you may experience first hand the new facilities. We look forward to your early Return. Kind Regards Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Dear Carmen, I hope this response finds you well. Thank you kindly for your feedback and high scores, and appreciating our hotel. So glad to hear that you had a relaxing stay with us at the Novotel Sydney Brighton Beach and for your loyalty. Carmen, I kindly note that you are indeed an All Accor Limitless classic Member. Accor properties offers free digital newspapers which can be accessed via your mobile and or a tablet during your stay, which can be accessed via the hotels wifi. Although there is a fee associated for Classic members to access Wifi, Novotel Sydney brighton beach is offering this complimentary to classic members to which you kindly gave us a high score which we truly appreciate. Our sincerest apologise that you weren’t pleased with the eco friendly alternatives provided. Accor is deeply committed to sustainable value creation, and plays an active role in giving back to the planet and the community. Accor Planet 21 program aims to operate responsibly and grow sustainably. The Group strives to act for “positive hospitality” and has set ambitious objectives, structured around four strategic pillars: working with our teams, involving our clients, innovating with our partners, and involving local communities. And two key areas of focus: food and buildings. Accor properties prioritised to eliminate all guest related single use plastics by 2022. A huge factor for reducing our impact on marine life and the broader natural ecosystem, Accor has eradicated single use plastic straws, cotton buds, and drink stirrers from the business since 2018. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. It is our hope that you would allow us a return stay in the near future, so you may experience first hand the new facilities. We look forward to your early Return. Kind Regards Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Dear Edwin, I hope this response finds you well. Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach. I am very delighted to hear that you had a great stay with us, found our staff to be friendly and really enjoyed yourself. Thank you kindly for your feedback, which I will surely share with management & the staff. At the Novotel Sydney brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us. I look forward to your next stay with us. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Dear Tania, I hope this response finds you well. Thank you kindly for your lovely review and kindness, we truly appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It was also an absolute pleasure to meet you and the family. I am truly delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. I look forward to your early return. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Dear Lovindivin, I hope this response finds you well. Thank you kindly for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and offer to investigate the matter. Would you be kind enough to reach out to me so we can further discuss your recent stay? Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. I look forward to hearing from you. Best Regards, Sophie Fontana Guest Experience Manager h1656-gr@accor.com 02 9556 5111