Novotel Sydney Brighton Beach 4.5 stars

Customer review rating (ALL Rating) 4.1/5 640 reviews

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Novotel Sydney Brighton Beach - Image 1
Novotel Sydney Brighton Beach - Image 2
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Cnr Grand Pde and Princess St, 2216 SYDNEY, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • All of our spacious rooms include balconies

  • Majority of rooms offer stunning beach views

  • Newly opened restaurant offering an incredible buffet breakfast

  • Large number of suites with bathtubs and sweeping bay views

  • Central location only 14km to Sydney CBD and 10 minute drive to the airport

Our accommodation(s)

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Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

GPS:-33.960121, 151.156433

Telephone
Fax +61 2 9556 5119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant on Level 3

A signature buffet breakfast served 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  640 reviews

TripAdvisor Rating  3.5/5  2,365 reviews

Great stay

Customer review rating 5.0/5

Jay Couples - Confirmed reviews ALL

From checkin to my room a great stay. Loved the shower, room was very new, good desk, good Brekky, all great.

Dear James, Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach and for your ongoing loyalty which we appreciate. I am truly delighted to read that you had a good stay with us and enjoyed your room and the stay was as you had envisaged it. I would like to take this opportunity and on behalf of all our staff to truly thank you for your high scores and for appreciating our passion and dedication for hospitality. At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us. I look forward to your next stay with us. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Limited facilities

Customer review rating 2.5/5

Mark H. Business - Confirmed reviews ALL

Not as good as past stays. Lack of facilities. Asked a front office worker how much was breakfast and he said I don’t know. Rang and asked for a laundry bag and was told by the same person I would have to come to reception to collect it if I wanted one. Very unprofessional.

Dear Mark, I hope this response finds you well. Thank you kindly for your review, we very much appreciate your constructive feedback & ongoing loyalty to the Novotel Sydney Brighton Beach. We are extremely disappointed & apologetic to hear that you were underwhelmed by the staff member that served you. Rest assured that the Standard of the service that you encountered during your previous stay fell well below our usual high standards, and your feedback has been passed onto management to review and address, to prevent future occurrences. Please be advised that as this is a new staff member, I will ensure that the staff receives training as a matter of priority. Furthermore, please be assured that I have flagged this incident with the Front office Manager to address. as we take pride in our hotel Thank you again for sharing your experience, and i look forward to speaking with you tomorrow. We look forward to welcoming you again in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Customer review rating 0.5/5

Gina V. Business - Confirmed reviews ALL

I was given a very old run down room 1202, the cupboards and draws did not even close. The TV was not lined up with the bed, making it impossible to watch Tv from the bed. No way worth the money!

It was mostly good once I was checked in

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall, was a nice stay. Room was nice and clean, and a lovely bottle of wine to greet me.

Modern rooms with great view

Customer review rating 4.0/5

Ryan Solo - Confirmed reviews ALL

The rooms are renovated, modern and clean and the views across the bay are lovely on a sunny day. Pool, gym, restaurant etc are currently closed for refurbishment (it feels like the longest reno in history) but now is a great time to get a great room at a reasonable price before the hotel is fully open up again.

Dear Ryan, Thank you so much for taking the time to leave with us your feedback & loyalty to the Novotel Sydney Brighton Beach. We are truly delighted to hear that your stay with us was what we had hoped for & we apologise for the closure of facilities & refurbishments. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support and recommendation is what drives us to continue to strive to achieve the highest level of guest satisfaction. I would like to also take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality. At the Novotel Sydney brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your time, loyalty and we hope to see you again soon for another magnificent stay with us. Kind Regards Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

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Other web-users rate our hotel

  • 507 reviews 8.7/10 Location
  • 1,072 reviews 6.7/10 Room
  • 735 reviews 7.3/10 Service
  • 31 reviews 4.2/10 WiFi
  • 383 reviews 3.2/10 Amenities
  • 379 reviews 4.5/10 Cleanliness
  • 212 reviews 4.6/10 Food
  • 205 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.