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Novotel Sydney Brighton Beach Hotel 4.5 stars

Customer review rating 4.1/5 15,220 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Sydney Brighton Beach
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+ 17 Services

Hotel extras

  • ALLSAFE certified.

  • Indoor/outdoor pool with sun deck, tennis court, spa, gym, steam room & gaming lounge.

  • Baygarden Restaurant which offers a modern Australian dining and seafood buffet experience.

  • All hotel rooms are spacious, with balconies and full to partial views of the bay.

  • CBD: 20-minute drive, 40 minutes bus/train. AIRPORT: 10 min drive, shuttle service available.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 16 Meeting room(s)
  • Business centre

Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 sydney
australia

Tel: +61295565111

Fax: (+61)2/95565119

Check-in from 14h00

Check out up to 11h00

  • BAY STREET :  BUS #478 ROCKDALE STATION

  • By plane

    SYD KINGSFORD SMITH At 7km / 4.35 miles

  • By plane

    SYDNEY KINGSFORD SMITH At 4km / 2.49 miles

  • By helicopter

    DARLING HARBOUR At 14.6km / 9.07 miles

  • By helicopter

    SYDNEY AIRPORT At 4km / 2.49 miles

  • By car

    M5 WEST AT BEVERLEY HILLS At 10km / 6 miles

  • By car

    PRINCESS HIGHWAY ROCKDALE At 3km / 1.88 miles

  • By train

    ROCKDALE TRAIN STATION At 2km / 1.24 miles

GPS :-33.960121, 151.156433

Our accommodation(s)

Providing accommodation in the beautiful beachside suburb of Brighton-Le-Sands, Novotel Sydney Brighton Beach is the ideal choice for visitors looking for hotels in Sydney. This contemporary Sydney hotel features 296 guest rooms and suites, each with a private balcony and striking views over Brighton-Le-Sands and Botany Bay. Spacious and well-appointed, each guest room features WIFI access, a TV with in-house movies, a mini bar & fridge, tea and coffee facilities, an ensuite and air-conditioning.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 41 m² / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed Botany Bay View

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Bay view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Double Beds Botany Bay View

  • Max. number of persons: 6
  • Area: From 40 m² / 431 sq ft
  • Views: Bay view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

BAYGARDEN RESTAURANT

Type of cuisine: International

With stunning views of Brighton Beach, Baygarden Restaurant offers the freshest, locally sourced Australian produce. Try the modern Australian a la carte menu or the scrumptious seafood tower featuring oysters, moreton bay bugs, crabs, lobster and more.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR LVL THREE

Bar Lvl 3 is located on level 3 of the Hotel including the Baygarden Pavilion. The Bar offers light snacks and full range of beverages including beers, wines, spirits and cocktails. An ideal place to relax and unwind with friends.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 446 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Novotel Sydney Brighton Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

15,220 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,276 reviews

well located checking in was excellent

Customer review rating 4.5/5

Sam Couples - 17/06/2021 Confirmed reviews ALL

nice and relaxing room clean and comfortable

NOT HAPPY

Customer review rating 1.5/5

Murray M. Families - 17/06/2021 Confirmed reviews ALL

Have stayed here 3 times before & loved it each time. Hotel this time looked run down & unclean. Bath had stains in it. Bathroom vent had so much dust on it, that it was disgusting ( vent was cleaned after complaining). No mini bar available. We were told it was due to COVID, to minimise handling of bottles etc. yet there were milk containers in fridge!! Windows in bistro were dirty with stains/streaks running down them. Car park smelled of urine & was VERY expensive. We won’t be staying here again!

Dear Mr M., Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. In reading and coming to understand that you are a return guest who has always enjoy a good experience at the hotel, it truly makes me very disheartened to hear that this time around we were able to deliver on that standard you are so accustomed to. For regard to the condition of the room, I do sincerely apologise and will be bringing this to the immediate attention of the Executive Housekeeping team so they can review their standards and investigate this issue further. Furthermore, with regard to the mini bar it is at present available for delivery to your room as part of our room service offering - you have the benefit of choosing exactly what you like to have and we can organise it so it is unfortunate to hear you were unable to have this accommodated for you. We are regretful to hear that you encountered such issues during your recent stay with us, and we appreciate you taking the time to let us know where we went wrong. Your comments will aid us within the management team to identify our biggest areas of improvement and how we can best serve you as our guests. Again, we appreciate and thank you for sharing your concerns, and I would implore you to give us a chance to regain your trust back and come back to the hotel and let us show you we are capable of being the hotel you know and love. Should you wish to return, I would really appreciate the opportunity to personally oversee your stay and organise a complimentary upgrade to a Bayview Suite when you book directly through us or AccorHotels. Please email me at any time should you wish to take up my offer. Best Regards, Niamh Mcmenamin Guest Experience Executive Novotel Sydney Brighton Beach

Very nice room and view

Customer review rating 5.0/5

John W. Families - 16/06/2021 Confirmed reviews ALL

We decided to have a weekend away It was relaxing to stay Lovely view Would have been better if indoor pool was open Overall we loved our stay

Well located ,

Customer review rating 4.5/5

Alfio T. Couples - 16/06/2021 Confirmed reviews ALL

As it was our 45th wedding anniversary the room upgrade was very much appreciated. During our stay we also had some fantastic meals at Bianco's Kitchen (well located)..wonderful staff and choice of meals and drinks.

Good location

Customer review rating 4.5/5

Dianne Families - 15/06/2021 Confirmed reviews ALL

The occasion was our 43 rd wedding anniversary and we live local so a quiet night was what we were after. Our room must of recently been refurbished because it was very resort like and the view of Botany bay never tires our stay was perfect. Looking down from our balcony I noticed some of the surrounds looked tired or dated e.g cracked pavers near the pool and flaking paint on the wood gazebo but that didn't our overall stay. Will definitely recommend.

Great view and location, friendly staff. Room very dated.

Customer review rating 3.0/5

Penny Families - 15/06/2021 Confirmed reviews ALL

View was lovely, staff friendly, lovely restaurant and bar (Coco's) in the centre downstairs. Nice to have a hotel in this beachside location between the City and Cronulla. But the rooms are very dated and moldy, furniture is old and peeling, the carpet is worn out. Felt like a step back in time to a room that hasn't been maintained or updated since the late 1980s.

Dear Penny, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. We are so delighted to hear you enjoyed our view from the Bayview Suites at the property and had lovely service from all of our staff on site. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. We are regretful to hear that you encountered such issues with the room during your recent stay with us, and we appreciate you taking the time to let us know where we went wrong. Your comments will aid us within the management team to identify our biggest areas of improvement and how we can best serve you as our guests.We recognise that parts of the hotel are certainly tired and dated – we are working on changing this. Currently, we are undertaking the refurbishment phase of our accommodation levels, to recommence soon. It would be my absolute pleasure to welcome you back, following its completion. Should this interest you, please feel free to contact me at anytime by responding directly to this message. Best Regards, Niamh Mcmenamin Guest Experience Executive Novotel Sydney Brighton Beach

Comfortable room....great views.

Customer review rating 5.0/5

Anonymous Couples - 15/06/2021 Confirmed reviews ALL

Stayed overnight before morning flight...easy to and from airport. Lots of dining options near hotel. Breakfast was good. Comfortable bed.

Well located

Customer review rating 4.0/5

Robyn T. Families - 14/06/2021 Confirmed reviews ALL

Car park a bit confusing

Customer review rating 2.0/5

Valeriya Business - 14/06/2021 Confirmed reviews ALL

Towels and bathroom were dirty, had to call and ask to clean.

Dear Valeriya, Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. In an effort to address your concerns, we are taking the appropriate measures to investigate and rectify the problems you have cited with regard to your experience of the towels on check in. I know we got that resolved immediately at the time but we did alert our Executive Housekeeper to ensure this situation was followed up with their staff. Again, we appreciate and thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve your accommodation needs in the future. Best Regards, Niamh Mcmenamin Guest Experience Executive Novotel Sydney Brighton Beach

Good stay.

Customer review rating 5.0/5

Grant H. Couples - 14/06/2021 Confirmed reviews ALL

It was close to the airport and the suite was in great condition.

Generic, sad, and poorly executed basics.

Customer review rating 2.0/5

Lachlan Business - 13/06/2021 Confirmed reviews ALL

I expect very little from Australian hotels…. And even then this was generally disappointing. From the total absence of information and assistance when checking in (perhaps where the breakfast is served and when would be useful….), room service that never answers the phone, and haphazard room cleaning rounded things off. On my first morning I (after searching with some other guests for the location) was made to stand outside the breakfast area whilst a staff member completed her phone call for 5 minutes….absolutely shocking service at 0720 on a Monday morning.

Dear Lachlan, Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. In an effort to address your concerns, we are taking the appropriate measures to investigate and rectify the problems you have cited. Particularly for your experience on check-in, I have taken upon myself to follow up with the member of reception that fell short in this instance to use this as an vital example of how we can do better as a source of information about the property. Your comments and concerns have been shared with their relevant managerial parties. I do further apologise and acknowledge that the breakfast service was not up to the standard we engender to achieve at the property across all outlets. I will take this information to our Restaurant manager as we work together to ensure no future occurence of such these experiences. In future, should you encounter similar issues, we would encourage you to notify the staff at the time of incidence – as to aid in Management rectifying the matter immediately. In the case of our own establishment we are staffed 24-hours a day for this reason and had we known initially how pressing and intrinsically impactful it was on your stay we would have liked the opportunity to resolve your concerns immediately, whether by using an alternate or additional room, or otherwise. Again, we appreciate and thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve your accommodation needs in the future. Best Regards, Niamh Mcmenamin Guest Experience Executive Novotel Sydney Brighton Beach

Very pleasant

Customer review rating 5.0/5

Joanne A. Friends - 13/06/2021 Confirmed reviews ALL

Clean ,Friendly , Comfortable

Great room!

Customer review rating 2.5/5

Anonymous Business - 12/06/2021 Confirmed reviews ALL

The room was spacious clean and modern. The food from dinner in the bar to breakfast buffet could be better.

Dear Kim, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am happy to hear the room was clean and comfortable for your stay with us. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. We are regretful to hear that you encountered such issues during your recent stay with us at our Restaurant offering and we appreciate you taking the time to let us know where we went wrong. Your comments will aid their management team to identify our biggest areas of improvement and how we can best serve you as our guests. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Niamh Mcmenamin Guest Experience Executive Novotel Sydney Brighton Beach

Lovely refurbished rooms

Customer review rating 4.5/5

David B. Friends - 12/06/2021 Confirmed reviews ALL

We've stayed at this hotel a few times before but this was our first with the refurbished rooms. The newly refurbished rooms were lovely with a very comfortable kingsize bed. Bathroom was very nice and we had a seperate lounge area. Al in all a good stay

enjoyed

Customer review rating 4.0/5

Nowah Families - 11/06/2021 Confirmed reviews ALL

I have to say, I definitely enjoyed my stay this time and definitely an improvement since my last stay.

Dear Nawaf F., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Shenouda Adib Duty Manager Novotel Sydney Brighton Beach.

Great location, great amenities

Customer review rating 5.0/5

Wendie Solo - 11/06/2021 Confirmed reviews ALL

Had a lovely one night stay when I cam to Sydney for the football

Dear Wendie H., We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Shenouda Adib Duty Manager Novotel Sydney Brighton Beach.

Good be better

Customer review rating 3.0/5

Guest Solo - 10/06/2021 Confirmed reviews ALL

My experience when booking was great I call the property directly and the person who I dealt with was very helpful - we where there for a funeral and she showed empathy which was really lovely. Property is dated however clean which is important. Not enough or sufficient bedding its winter I wanted a warm quilt. No thermostat on the air control took me a while and restless. night trying to get the temp right. Poor experience at breakfast - I sat down to my table where there was a fork and spoon in the setting but no spoon for my bircher. When I politely asked the waitress if she could get me one next time she came round she pointed to where they were and told me to get it myself.

Dear Alex, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. I am so glad to hear our Reservations team was so lovely during your booking experience with them. I will pass your compliments to them and I know they will appreciate their recognition so much! We are regretful to hear that you encountered such issues during your visit to our buffet breakfast , and we appreciate you taking the time to let us know where we went wrong. Your comments will aid us within the Restaurant management team to identify our biggest areas of improvement and how we can best serve you as our guests. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Niamh Mcmenamin Guest Experience Executive Novotel Sydney Brighton Beach

All safe but don’t service/clean rooms daily?

TripAdvisor rating 3.0/5

LindaG144Syd Business - 17/04/2021 TripAdvisor review

Very disappointed that I arrived early but reception advised I could not use wifi until I checked in at 2pm yet public areas hv free wifi. Also rooms are only cleaned every second day. So I was left with a plastic lid from goodness knows what from the previous occupant left on the floor in the centre of my room. However housekeeping advised I could hv a fresh towel but won’t clean the room as they only clean every second day. What happened to the complimentary drink voucher for Accor plus members? My daughter also stayed on 2 separate occasions the week prior and a couple of weeks earlier and received a voucher on one occasion but not the other.

Dear Linda, Thank you for taking the time to provide us with this important feedback from your most recent stay at the Novotel Sydney Brighton Beach. I am sorry to hear that aspects of your stay were not to your expectation We provide 30 mins of free wifi at the hotel to all guests in any of our public areas around the hotel including to those who are waiting to check in. Further, we always do and should be providing your complimentary drink vouchers on check in and you are more than within your entitlements from your Accor Plus membership to ask for the vouchers. Sincerely, I do apologise for the oversights which led to these miscommunications on check in and I will be following up with the members of my Front Office team to ensure no future occurrence of such events. For your experience with our Housekeeping team, I will certainly be following up with them as to their procedures on servicing rooms as it should be able to be requested each day. At any time, if you do experience such an issue you are more than welcome to contact our Reception team as we can act as an advocate for our guests to follow up with relevant departments and ensure your concerns are resolved. I would love the chance to look after yourselves on your next stay with us so please contact me directly at Novotel Sydney Brighton Beach and I can personally oversee your reservation and experience. Kind Regards, Niamh Mcmenamin Guest Experience Executive

Quick trip

TripAdvisor rating 4.0/5

robynl2430 04/04/2021 TripAdvisor review

Room was very presentable with all that we needed for our stay. Sleep disturbed by the hoons. TV seems to have a problem with it dropping out for a few seconds on a regular cycle. Reported it. It will be so much better when all of the renovations are finished. The lift from B2 to level 1 needs attention eg better label for "floor 1" and signs to direct you to the Novotel reception area.

Dear Robyn, Thank you so much for rating and providing us with some feedback from your visit to us at Novotel Sydney Brighton Beach. I am glad to hear that the room was suitable for your stay. We are currently investigating the issues you mentioned with the TV and signage at the hotel to implement some appropriate measures to ensure no further occurrence. Thank you very much for bringing these to our attention - we find it invaluable to be able to learn how to better improve the guest experience at the hotel. I hope we have an chance to accomodate you in the future! Warm Regards, Niamh McMenamin Guest Experience Executive Novotel Sydney Brighton Beach

Renovated room are rubbish

TripAdvisor rating 1.0/5

pwvincent Business - 29/03/2021 TripAdvisor review

Tv couldn’t get all channels, wall paper peeling off wall, hooks in the wall with no picture. Shower was horrible and toilet wouldn’t stop running I am part of Accor advantage for what reason? To get upgraded to rooms that are newly renovated? Waste of money

Dear Pwvincent, Thank you so much for taking the time to provide us with this valuable feedback from your most recent stay with us at Novotel Sydney Brighton Beach. I am so disheartened that your stay was not to your expectation; please allow me to express my sincerest apologies. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. In an effort to address your concerns regarding the room we are taking the appropriate measures to investigate and rectify the problems you have cited with our Engineering Team. I will myself be following up for resolution of these issues with the bathroom, room condition and TV. As a valued member of the Accor Plus program, we do always strive to ensure guests are accommodated in our refurbished rooms at the property but it is always subject to availability as we are limited in the room types and number of rooms available. I look after the members at the property and would love to work with you on your next stay to resolve this previous experience. While, we will be most certainly taking this feedback on board and have already shared it with the relevant managerial parties to learn and improve, I would truly love the chance to speak in further detail with yourself to gain some more insight into your stay and how we can work to gain your trust back again. Please contact me at Novotel Sydney Brighton Beach on contact number 9556 5125 should you be interested in discussing or returning to the property. Kind Regards, Niamh McMenamin Guest Experience Executive Novotel Sydney Brighton Beach

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