Novotel Sydney International Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,687 reviews

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22 Levey Street, 2205 WOLLI CREEK, Australia

Description

Hotel extras

  • 2-minute drive from Sydney International Airport, ideal for business and leisure travelers.

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • On-site dining at The Marke Kitchen & Bar, open for breakfast, lunch, dinner, and drinks.

  • Convenient on-site parking and paid return shuttle to Sydney Airport.

  • Enjoy 24/7 reception and room service at your convenience.

Our accommodation(s)

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Hotel location

Novotel Sydney International Airport

22 Levey Street
2205 WOLLI CREEK
Australia

GPS:-33.934074, 151.156647

Telephone
Fax +61 2 9518 2002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,687 reviews

TripAdvisor Rating  3.8/5  2,465 reviews

Customer review rating 4.0/5

Gerry P. Couples - Confirmed reviews ALL

Our only criticism would be that we were asked if we wanted a shuttle to the airport which we said yes. We weren’t informed of the cost which was in our opinion double that of a uber or taxi. We were charged this on check out and the shuttle was already booked so it was too late to cancel.

Dear Gerry P., Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel clean, comfortable, and our staff friendly. However, we regret any inconvenience caused by the shuttle service pricing and communication. We strive to ensure that all aspects of our services are clearly explained to our guests. Your feedback is invaluable in helping us improve our guest experience. Thank you once again for sharing your thoughts. We hope to welcome you back in the future. Sincerely, Novotel Sydney International Airport

Customer review rating 2.0/5

Michael F. Business - Confirmed reviews ALL

In short, the welcome gift was appreciated What was exceptionally poor was my welcome at check in, the front desk person was on the phone, when he finished he gestured me over, didn't say hello, just asked for my name and credit card, told me i was on the 9th floor and that was it, i said it was a poor check in and he said i had a welcome gift in my room. That's not what i was referring to, it was a cold transactional check in, not what im used to from the hotel as a regular. It was just very disappointing

Dear Michael F., Thank you for taking the time to share your experience. We appreciate your kind words regarding the welcome gift; however, I am disheartened to learn about your check-in experience. It is our aim to provide a warm and engaging welcome to all our guests, and I regret that this was not reflected during your visit. The interaction you described does not align with our standards for guest service, especially for our regular patrons. We value your feedback as it helps us identify areas for improvement. Please know that your concerns will be taken into consideration as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Novotel Sydney International Airport

Customer review rating 3.5/5

Teresa L. Solo - Confirmed reviews ALL

Confusing bus shuttle service and bad coffee but room was comfortable

Dear Teresa L., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location and comfort. We acknowledge the concerns raised about the shuttle service and coffee quality, and we value your input as it helps us improve our services. Best regards, Novotel Sydney International Airport

Customer review rating 4.0/5

Roxana D. Families - Confirmed reviews ALL

We had a great stay and would happily return. The staff were incredibly friendly and attentive throughout our visit. When we had a small issue with our room, it was resolved quickly and professionally, and we were even upgraded to a better room, which was much appreciated. The rooms are very spacious and well kept — perfect for our family. We also enjoyed the restaurant, which had a lovely atmosphere and great food. The airport shuttle was easy to book and the trip was very quick and convenient. Overall, a fantastic experience and we would definitely stay again.

Dear Roxana D., Thank you for taking the time to share your positive experience at Novotel Sydney International Airport. We are delighted to hear that you found our hotel to be a great place to stay for your early morning flight. It is wonderful to know that our staff's friendly and attentive service made a positive impact during your visit. We appreciate your feedback regarding the quick resolution of the room issue you encountered and are pleased that the upgrade enhanced your stay. It is also gratifying to learn that you and your family enjoyed the spacious accommodations and the lovely atmosphere of the restaurant. Our team strives to ensure a seamless experience, especially with our airport shuttle service. We look forward to welcoming you back for another fantastic stay in the future. Best regards, Novotel Sydney International Airport

Customer review rating 4.5/5

Stephen M. Families - Confirmed reviews ALL

Very comfortable, great breakfast. A bit disappointed that room service was unavailable. Daughter and grandson was told that room service was available as the bar food kitchen was closed. Having arrived late from overseas they wanted some food only to be told that room service closed at midnight. Not good

Dear Stephen M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and enjoyed the breakfast offerings. However, we regret any inconvenience caused by the unavailability of room service late at night, Your comments are valuable to us and we will review with our team. We do hope that you will return to stay with us in the future. Kind regards, Novotel Sydney International Airport

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Other web-users rate our hotel

  • 1,315 reviews 9.2/10 Location
  • 1,801 reviews 6.2/10 Room
  • 1,783 reviews 8.4/10 Service
  • 16 reviews 8.7/10 WiFi
  • 712 reviews 6.3/10 Food
  • 615 reviews 5.7/10 Cleanliness
  • 390 reviews 4.9/10 Value
  • 366 reviews 8.4/10 Breakfast

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