Novotel Sydney International Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,620 reviews

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22 Levey Street, 2205 WOLLI CREEK, Australia

Description

Hotel extras

  • 2-minute drive from Sydney International Airport, ideal for business and leisure travelers.

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • On-site dining at The Marke Kitchen & Bar, open for breakfast, lunch, dinner, and drinks.

  • Convenient on-site parking and paid return shuttle to Sydney Airport.

  • Enjoy 24/7 reception and room service at your convenience.

Our accommodation(s)

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Hotel location

Novotel Sydney International Airport

22 Levey Street
2205 WOLLI CREEK
Australia

GPS:-33.934074, 151.156647

Telephone
Fax +61 2 9518 2002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,620 reviews

Customer review rating 2.5/5

David M. Business - Confirmed reviews ALL

No Diamond membership recognition or benefits provided despite if being an eligible rate. No mention of a room upgrade and no welcome amenity. Presume as usual system issues that cant determine if its an eligible rate or not so instead of investigating seems staff just chose to give nothing. Disappointing considering how much money one has to spend a year with Accor to achieve Diamond. Other hotel brands dont have these continued system issues which constantly impact recognition and guest experience.

Dear David M., Thank you for taking the time to tell us about your experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As we discussed we would encourage where possible to book directly with Accor for your stays so that we can acknowledge and link your booking as a valued Diamond Member. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Sarah Robertson Rooms Division Manager

Customer review rating 4.5/5

Jane W. Families - Confirmed reviews ALL

For such a brief stay, my husband and I found it a very enjoyable experience. The rooms were clean and the bed was very comfortable. We enjoyed a lovely meal with wine at the restaurant.

Dear Jane W., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 1.5/5

Daniel M. Business - Confirmed reviews ALL

Nice lobby area and room itself was decent. Bathrooms are horrible and extremely dated - shower was tiny and water went everywhere. Price isn't reflective of such a dated hotel

Customer review rating 2.0/5

Yu Z. E. K. Business - Confirmed reviews ALL

Arrived SYD on an overnight flight. After arriving at the hotel about 8am, I politely asked if there was early check in available (as a Gold member). I booked a Executive King room, and was told by receptionist my room type isn’t available, have to pay $60 extra for Early check in to a 2 Queen room, or come back after 2pm. Thought I appreciated the upgraded Deluxe room. I would have appreciated an early check in more than the upgraded room type.

Dear Yu Z. In regard to your comments about the early check-in fee, please allow me to clarify that early check-in is offered to guests who request access to their room prior to the standard check-in time of 2:00 PM. Rather than requiring guests to reserve the room from the night before and incur the cost of an additional night’s accommodation, we provide this option for a small additional fee. We sincerely apologise that, despite recognising your Gold Membership and our best efforts to accommodate your request, we were unable to offer an early check-in on this occasion. Due to the hotel being heavily booked, room availability was unfortunately limited. We truly regret any inconvenience this may have caused and appreciate your understanding. Please be assured that we value your loyalty and will always do our utmost to accommodate your preferences whenever possible. Kind regards Guest Relations

Customer review rating 4.0/5

German M. Families - Confirmed reviews ALL

I had a very pleasant stay at Novotel Sydney International Airport. The reception staff were friendly and welcoming, and the check‑in process was quick and easy. The team was very accommodating, which made the arrival experience stress‑free. The room itself was of high quality and comfortable; however, the bathroom in particular could use some TLC and would benefit from an upgrade to better match the overall standard of the hotel. The location is excellent, with very easy access to the airport, making it a great choice for travellers. With a few updates, especially to the rooms, this hotel would easily reach a full five‑star experience.

Dear German, Thank you for taking the time to share your feedback and for rating your stay 8/10. We’re delighted to hear you had a pleasant stay and that our reception team made a great first impression with a smooth and welcoming check-in experience. It’s also wonderful to know you found the room comfortable and our location convenient for airport access. We truly appreciate your constructive comments regarding the bathroom and room updates. Your feedback is very valuable, and we will be sharing it with our team as we continue to look for ways to enhance the overall guest experience. Thank you again for your thoughtful review. We hope to welcome you back again soon for an even better stay. Kind regards, Tiffany Assistant Manager Novotel Sydney International Airport

Other web-users rate our hotel

  • 1,230 reviews 9.3/10 Location
  • 1,697 reviews 6.4/10 Room
  • 1,705 reviews 8.8/10 Service
  • 14 reviews 8.1/10 WiFi
  • 671 reviews 6.9/10 Food
  • 597 reviews 6.2/10 Cleanliness
  • 356 reviews 4.8/10 Value
  • 330 reviews 8.4/10 Breakfast

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