Novotel Sydney International Airport 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,375 reviews

Best price
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Novotel Sydney International Airport - Image 1
Novotel Sydney International Airport - Image 2
Novotel Sydney International Airport - Image 3
Novotel Sydney International Airport - Image 4
22 Levey Street, 2205 WOLLI CREEK, Australia

Description

Hotel extras

  • 2-minute drive from Sydney International Airport, ideal for business and leisure travelers.

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • On-site dining at The Marke Kitchen & Bar, open for breakfast, lunch, dinner, and drinks.

  • Convenient on-site parking and paid return shuttle to Sydney Airport.

  • Enjoy 24/7 reception and room service at your convenience.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Double Size Beds

Photo out of - SUPERIOR ROOM, 2 Double Size Beds

Our superior rooms feature contemporary accents and functional design with all the necessary amenities for a relaxing stay. Unwind with our black out curtains, pillow menu and noise-free location away from the direct flying route.

  • Views:

    Airport view or Park view

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in roomAdditional charge
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Double bed(s)
  • Views: Airport view or Park view
See availabilities

Upgrade and experience the difference. Enjoy our newly refreshed deluxe rooms with stylish botanical accents. Relax with black out curtains, our specialty pillow menu and a noise-free location away from the direct flying route.

  • Views:

    Airport view or Park view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room
  • Data port in roomAdditional charge
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Upgrade and experience the difference. Enjoy our newly refreshed deluxe rooms with stylish botanical accents. Relax with black out curtains, our specialty pillow menu and a noise-free location away from the direct flying route.

  • Views:

    Park view

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • Data port in roomAdditional charge
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Upgrade your stay with extra amenities and a view on level 9 overlooking Cahill Parklands and Kogarah Golf Course. Enjoy a fluffy bathrobe, slippers, mineral water, in-room WiFi, coffee machine and selection of teas.

  • Views:

    Airport view or Park view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in roomAdditional charge
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Enjoy our family rooms designed for the ultimate convenience. Rest with black out curtains, double glazed windows and enjoy our location away from the direct flying route.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in roomAdditional charge
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Enjoy 52 sqm of space accommodating a separate lounge with a dining area and work desk. Located on higher floors overlooking Parklands, the room is perfect for combining work and play with a separate bedroom and lounge.

  • Views:

    Park view

Max. number of persons
2
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in roomAdditional charge
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Sydney International Airport

22 Levey Street
2205 WOLLI CREEK
Australia

GPS:-33.934074, 151.156647

Telephone
Fax +61 2 9518 2002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • SYD Additional charge
  • SYDNEY Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 271 rooms
  • One room for people with reduced mobility
  • 8 family rooms
  • 3 connecting rooms
  • 271 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

11 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Play area

Well-being

Outdoor Pool

  • Outside

Gym

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 126 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 18.82 € 30 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service

Accessibility

  • Elevators

The Marke Kitchen

Photo out of - The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Cooking style
International
Capacity
120
Accessibility
Accessible service
22 Levey Street, 2205 Wolli Creek, Australia
Telephone +61 95182071

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Tucked within Novotel Sydney International Airport, The Marke Bar is a proper pause for travellers and locals alike. Open Mon to Sat 4pm to 11pm, Sun 5pm to 11pm. Craft beers, local gin, NSW wines and cocktails, always something to celebrate.

Breakfast is served in The Marke Kitchen daily from 5:30am, and boasts a large selection of cold and hot dishes with both breakfast buffet and a la carte menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,375 reviews

Customer review rating 5.0/5

Tanya P. Families - Confirmed reviews ALL

Dear Tanya P., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 3.5/5

Ian K. Couples - Confirmed reviews ALL

Dear Ian K., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to acknowledge the dated bathrooms, we are aware of this and are working with our owners to see what improvements can be done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 4.0/5

Scott B. Families - Confirmed reviews ALL

Dear Scott B., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 2.0/5

Johnathan O. Business - Confirmed reviews ALL

Dear Johnathan O., Thank you for taking the time to tell us about your experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

Customer review rating 3.5/5

Guy D. Couples - Confirmed reviews ALL

Dear Guy D., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Dear Tanya P., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 3.5/5

Ian K. Couples - Confirmed reviews ALL

Staff were friendly and helpful. Food was great. The location and shuttle service for our international flight was fantastic. The only poor experience was our bathroom. Very dated, with a step in bath/shower, no hand rails for older people, cracked tiles and water splashed out of the cubicle. Needs an upgrade.

Dear Ian K., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to acknowledge the dated bathrooms, we are aware of this and are working with our owners to see what improvements can be done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 4.0/5

Scott B. Families - Confirmed reviews ALL

Good Location for a stop-over, after a 26 hour flight from the UK, before a 400km drive to Port Macquarie.

Dear Scott B., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 2.0/5

Johnathan O. Business - Confirmed reviews ALL

Unfortunately, the bathroom toilet was running and had visible staining on arrival, which appeared to be a longstanding maintenance issue. As this could not be resolved during my stay, I was moved to another room. In the second room, none of the bathroom power points were working, and the fittings appeared loose and were pushed back into the wall cavity, which was concerning. Aside from these maintenance issues, the room itself was comfortable and the overall stay was pleasant.

Dear Johnathan O., Thank you for taking the time to tell us about your experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

Customer review rating 3.5/5

Guy D. Couples - Confirmed reviews ALL

Stayed the evening of 18th. Checked in about 3pm ish. Great check-in by the staff. We then came down for dinner and found the restaurant empty and not serving. Went to the bar where dinner is being served. Nothing said at the time of check in. That said it was the only down side. Lovely room. And great staff helping.

Dear Guy D., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 5.0/5

Chris W. Couples - Confirmed reviews ALL

Excellent & always is here . Great staff, they respect the Accor code & always offer me an upgrade Breakfast & the bar is always a good experience

Dear Chris W., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 4.5/5

John M. Couples - Confirmed reviews ALL

We were able to check in early which was very much appreciated.

Dear John M., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 5.0/5

Andrew U. Couples - Confirmed reviews ALL

Must say that this stay was excellent. As regular guests at this hotel it also great to feel welcome. Thank you Tiffany and team.

Customer review rating 5.0/5

Chris N. Couples - Confirmed reviews ALL

Easy to deal with

Dear Chris N., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 5.0/5

Fiona D. Couples - Confirmed reviews ALL

Checking in was smooth as was checking out

Dear Fiona D., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 5.0/5

Anthony J. H. Couples - Confirmed reviews ALL

Quick check in and relaxing environment for our early flight the following morning

Dear Anthony J. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 3.0/5

Richard T. Business - Confirmed reviews ALL

Only adequate - rooms need refurbishing, dislike shower over bath, took 2 days to have the room refreshed and then did not replenish tea and coffee, no Nespresso machine. Not what I expect as a Gold ACCOR member

Customer review rating 5.0/5

Andrea S. Families - Confirmed reviews ALL

Nice clean room friendly staff.

Dear Andrea, Thank you for taking the time to share your wonderful feedback and perfect rating with us! We are delighted to hear that you had a comfortable stay at Novotel Sydney International Airport and found our location convenient for your travels. It is especially pleasing to know that you enjoyed your clean and comfortable room and received friendly service from our team. Your kind words mean a great deal to us, and we will be very happy to share your lovely feedback with the team. Thank you again for choosing to stay with us, Andrea. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Customer review rating 5.0/5

Jeremy L. Business - Confirmed reviews ALL

Good value breakfast amazing

Dear Jeremy, Thank you for taking the time to share your wonderful feedback and perfect rating with us! We are delighted to hear that you had a great experience at Novotel Sydney International Airport and found your stay to be good value. It is especially pleasing to know that you enjoyed our breakfast so much! We will be sure to share your lovely comments with our Food & Beverage team. Thank you again for choosing to stay with us, Jeremy. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Customer review rating 3.0/5

Michael C. Solo - Confirmed reviews ALL

At check in I was asked if I wanted breakfast, if I did and ordered it then it would cost me $20 something dollars, if I said no and then went to breakfast without pre ordering it it would cost me $30 something dollars. No options were discussed, I was not sure at that time what I wanted but I said yes. On reflection I felt a little bullied into making a decision just after I had had a long flight when all I may have wanted was a bowl of cereal and a coffee. I don't feel this is the best way to greet your guests, it was not a pleasant experience.

Dear Michael, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding your check-in experience and understand that, after a long flight, you would have preferred a more relaxed arrival without feeling the need to make an immediate decision about breakfast. Our team offers guests the opportunity to pre-book breakfast at a discounted rate during check-in, as the walk-in breakfast rate is higher. This is intended to provide guests with a more economical option rather than create any pressure to purchase. We would also like to clarify that guests do not need to make this decision immediately upon arrival, as the discounted breakfast rate can still be arranged through Reception before midnight. We appreciate your feedback and will reinforce with our Front Office team the importance of clearly communicating these options. Regarding the hair found in your bathtub, we apologise that this aspect of your room did not meet our usual cleanliness standards. Your comments have been shared with our Housekeeping Management team for review and follow-up. Thank you again for choosing Novotel Sydney International Airport, Michael. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Customer review rating 2.5/5

Ming C. C. Families - Confirmed reviews ALL

The coffee cups in the room was not clean with stain. I requested to change a new one and I did not get it even after I checked out

Customer review rating 5.0/5

Cody W. Families - Confirmed reviews ALL

Super convenient stay for Sydney Airport. The staff were so friendly, especially the lovely woman who checked us in. Rooms were tidy and had everything we needed.

Dear Cody, Thank you for taking the time to share your wonderful feedback and perfect rating with us! We are delighted to hear that you enjoyed your stay at Novotel Sydney International Airport and found our location convenient for your travels. It is also lovely to know that your room was tidy, comfortable and had everything you needed. We especially appreciate your kind recognition of Angela, who welcomed you upon arrival. It is wonderful to hear that she made such a positive impression with her friendly, professional and caring service. We will be sure to pass on your lovely compliments to Angela, as recognition like yours means a great deal to our team. Thank you again for choosing Novotel Sydney International Airport, Cody. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Customer review rating 4.5/5

Anthony M. Couples - Confirmed reviews ALL

We arrived from overseas in the middle of the night so getting there wasn't so easy but once at the hotel everything was top notch. Biggest bed we've ever slept in ! Overall our experience was more than satisfactory.

Dear Anthony M., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 4.0/5

Jan S. Couples - Confirmed reviews ALL

Pleasant

Dear Jan S., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Customer review rating 5.0/5

John N. Business - Confirmed reviews ALL

very relaxing foyer restaurant TV bar and great room accommodation before flying home

Dear John N., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Other web-users rate our hotel

  • 1,186 reviews 9.1/10 Location
  • 1,551 reviews 6.5/10 Room
  • 1,522 reviews 8.8/10 Service
  • 11 reviews 7.1/10 WiFi
  • 584 reviews 7/10 Food
  • 551 reviews 6.3/10 Cleanliness
  • 325 reviews 5/10 Value
  • 322 reviews 8.8/10 Breakfast

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