Fantastic staff that always make you feel special including a nice restaurant that is open all day till 10pm. Also you are a short walk from the Rowers Club where you can enjoy and nice drink or meal overlooking the Cooks River.

I arrived late on mon night for a 1 night stay. My room has urine on the toilet seat and a white dirty liquid spill all over the bathroom door. I let reception know and they offered me another room but I had already unpacked and it was almost midnight. There was also no water in my room. Reception brought it up straight away and were apologetic. Reception staff were very friendly. An hour into my sleep a loud rattling noise started from the aircon. It was horrible and I barely slept all night. Will not be returning. I’m a platinum Accor member so stay regularly with Accor and this was not a good experience.

Staff on checking in and out were friendly and helpful. The room and beds were clean and comfortable. The location close to the airport was great and the secure underground parking was a bonus.

I am a contract Civil Engineer who is mostly itinerant and have been a long time Accor member (Platinum 30…0826 2). I recently had long term accommodation at the Mercure Sydney, Parramatta, Even though it was only 3.5-4 star, the hospitality of management and staff was fantastic and the reason I stayed for so long. The bar (which I note is not open) was the meeting point for regulars and Wednesday was hospitality night where regular clients were given free drinks and samples of the food available at the restaurant. Could I suggest this be offered at the Novotel Airport Sydney?

e head a good stay. even being late to room. they treated us so well, great breakfast