Novotel Sydney International Airport

Customer review rating (ALL Rating) 4.3/5 3,155 reviews

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Novotel Sydney International Airport - Image 1
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Novotel Sydney International Airport - Image 4
22 Levey Street, 2205 WOLLI CREEK, Australia

Description

Hotel extras

  • ALLSAFE certification

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • Parking available, as well as a Sydney Airport Shuttle Bus (paid service)

  • 24 hour reception and Room Service

Our accommodation(s)

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Hotel location

Novotel Sydney International Airport

22 Levey Street
2205 WOLLI CREEK
Australia

GPS:-33.934074, 151.156647

Telephone
Fax +61 2 9518 2002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,155 reviews

TripAdvisor Rating  4.0/5  2,435 reviews

Very comfortable and great location for the international airport

TripAdvisor rating 4.0/5

outthere1000 Solo travel - TripAdvisor review

First, location is perfect for the international terminal - easily walkable if you don't want a shuttle. Very comfortable room, with plenty of power outlets for all your devices. The room is well proportioned as well, with enough room between the bed and the desk so there's plenty of room even when someone's sitting at the desk (amazing how many hotel rooms don't have this). Friendly and efficient front desk staff too, all very nice people. Only drawbacks: there was a gap between the glass panels alongside the shower (which is in the bath) so a lot of water finished up on the floor; and the door - presumably dating from decades ago when this was a Hilton - allow a lot of noise through from the corridor, which is a problem in an airport hotel where people come and go all night. My review would be five stars if it weren't for this.

Good stay

Customer review rating 5.0/5

Greg Couples - Confirmed reviews ALL

Comfortable and clean rooms

Dear Greg, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that you found our rooms to be comfortable and clean. Ensuring our guests' comfort and satisfaction is our top priority, and it is wonderful to know that we met your expectations in this regard. We appreciate your positive comments and hope that you had an enjoyable experience overall during your time with us. Should you have any further comments or suggestions to share, please feel free to reach out to us directly. We look forward to welcoming you back on your next visit to Sydney. Warm regards, Guest Relations Team Novotel Sydney International Airport.

Barely OK

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

While the location and the room was fine the lack of amenities was pretty poor for an airport hotel. But the breakfast was just terrible. The food was appalling and the coffee machine did not work. No help was provided despite me asking. I was then told to order a coffee and they tried to charge me for it. The check out procedure was equally poor. Not a good experience.

Dear Peter, Thank you for taking the time to provide feedback on your recent stay at Novotel Sydney International Airport. We sincerely apologize for the disappointing experience you encountered during your visit. We regret that our amenities did not meet your expectations for an airport hotel, and we apologize for any inconvenience caused by the malfunctioning coffee machine and the confusion over the coffee order. This does not reflect the level of service we aim to provide, and we have addressed these issues with our team to prevent recurrence. Regarding breakfast, we are deeply sorry that the quality and availability of food and beverages did not meet our usual standards. Your feedback is invaluable in helping us improve our offerings, and we will take immediate steps to rectify these shortcomings. Furthermore, we apologize for the slow checkout experience you encountered. Please rest assured that we are reviewing our procedures to ensure a more efficient process in the future. We sincerely appreciate your candid feedback as it allows us to address areas needing improvement and enhance the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. If you would like to discuss your experience further or have any additional feedback, please do not hesitate to contact us directly. Warm regards, Guest Relations Team Novotel Sydney International Airport.

Good location is you’re traveling

Customer review rating 4.5/5

Alvin D. Families - Confirmed reviews ALL

Clean hotel and friendly and accommodating staff.

Dear Alvin, Thank you for sharing your positive feedback about your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our hotel to be conveniently located for your travels and that you appreciated the cleanliness of our facilities along with the friendly and accommodating service provided by our staff. At Novotel Sydney International Airport, we take pride in offering a comfortable and welcoming environment for all our guests, and we are delighted that your experience reflected this commitment. We look forward to welcoming you back on your next visit to Sydney. Should you have any special requests or require assistance with future reservations, please do not hesitate to contact us directly. Warm regards, Guest Relations Team Novotel Sydney International Airport.

Enjoyed our stay

Customer review rating 4.0/5

Kevin D. Couples - Confirmed reviews ALL

Main restaurant is far too expensive

Dear Kevin, Thank you for your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that overall you enjoyed your stay with us. We apologize that you found our main restaurant to be expensive. Guest feedback is crucial to us, and we appreciate your comments regarding our pricing. Rest assured, we will review this with our team to ensure our pricing remains competitive while offering value for money. If you have any specific suggestions on how we can improve or if there are any other aspects of your stay you would like to discuss, please feel free to reach out to us directly. Once again, thank you for choosing Novotel Sydney International Airport. We hope to welcome you back for another enjoyable stay in the future. Warm regards, Guest Relations Team Novotel Sydney International Airport.

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Other web-users rate our hotel

  • 1,387 reviews 9.4/10 Location
  • 1,994 reviews 6.5/10 Room
  • 1,949 reviews 8.6/10 Service
  • 20 reviews 8.8/10 WiFi
  • 819 reviews 6.4/10 Food
  • 718 reviews 6.1/10 Cleanliness
  • 410 reviews 5.6/10 Value
  • 350 reviews 8.3/10 Breakfast

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