Novotel Sydney International Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,652 reviews

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Description

Hotel extras

  • 2-minute drive from Sydney International Airport, ideal for business and leisure travelers.

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • On-site dining at The Marke Kitchen & Bar, open for breakfast, lunch, dinner, and drinks.

  • Convenient on-site parking and paid return shuttle to Sydney Airport.

  • Enjoy 24/7 reception and room service at your convenience.

Our accommodation(s)

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Hotel location

Novotel Sydney International Airport

22 Levey Street
2205 WOLLI CREEK
Australia

GPS:-33.934074, 151.156647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,652 reviews

TripAdvisor Rating  3.8/5  2,467 reviews

Awful

TripAdvisor rating 1.0/5

wendy f TripAdvisor review

Terrible cheap and nasty. Breakfast unhygienic communal margarine revolting. Bathroom dangerously slippery bed uncomfortable. Needs refurbishing. Don’t stay

Customer review rating 2.5/5

Danny H. Business - Confirmed reviews ALL

We have to shuttle and pay for it. When we arrived we have to walk from the airport to the hotel. The shower was crap!

Dear Danny, Thank you for taking the time to share your feedback following your stay with us. We’re sorry to hear that aspects of your experience did not meet expectations. We understand that airport access is an important part of a comfortable stay, and we appreciate the opportunity to clarify our location and transport options. As outlined on our website, Novotel Sydney International Airport is located approximately 1.5km from the International Terminal. Guests have several transport options available, including a paid airport shuttle service operated by Sydney Super Shuttle, taxi or rideshare services, or a walk of around 20 minutes via a signposted pedestrian path. Our reception team is always happy to assist with directions, bookings, or advice to make this as smooth as possible. We’re also sorry to hear about your experience with the shower. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance team so the matter can be reviewed. Should you wish to discuss your stay further, please don’t hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future. Kind regards, Tiffany Assistant Manager Novotel Sydney International Airport

Customer review rating 2.0/5

Leigh F. Business - Confirmed reviews ALL

Have stayed at this property numerous times over the years but I have to say this was the worst experience I’ve had in many years. Was fantastic to walk into the room with the Aircon on and everything comfortable but noticed a noise coming from the Aircon. I’ll acknowledge that I should’ve maybe brought it to the staff’s attention immediately but I had other things on my mind. After meetings come back to the room exhausted went to sleep only to be listening to a grinding noise and rattling noise from the air-conditioner all night. Woke up exhausted went to use the PowerPoint in the bathroom and I couldn’t get the plug-in one of them. When I checked out I brought it to the attention of the staff and played the video showing the noise from the Aircon and they were absolutely fantastic. The staff at this facility have always been great and I commend their management for their staff. Just very disappointed about the room. I will always continue to use this facility as it’s a great spot and positioning is perfect for me, but hopefully they can get that issue fixed for the next tenant.

Dear Leigh, Thank you for taking the time to share such detailed feedback following your recent stay at Novotel Sydney International Airport. We truly appreciate your continued loyalty as an ALL Silver member and as a valued return guest. While we are very pleased to hear your kind comments about our team, cleanliness, and overall service, I am sincerely sorry to learn about the issues you experienced with the air-conditioning and bathroom power point. This is certainly not the standard we aim to provide, especially for a guest who has stayed with us many times. Please rest assured your feedback has been shared with our maintenance team so these matters can be addressed promptly for future guests. It is wonderful to know that our front desk team made a positive impression, and I will be sure to pass along your compliments to them—they will be delighted to hear it. Thank you again for your honest feedback and for your continued support. Should you be planning a future stay, please do not hesitate to reach out to us personally. We would be more than happy to take care of you and ensure your next visit is a much more comfortable one. Kind regards, Tiffany Assistant Manager Novotel Sydney International Airport

Customer review rating 4.5/5

Alison C. Families - Confirmed reviews ALL

Initially only one night, but had to change to two nights, so very helpful in a stressful situation, room comfortable, but it was the staff that made our experience so lovely! The Reception staff gorgeous and so helpful/caring, restaurant staff at Breakfast and Dinner, just so sweet. Daryl was so lovely and makes amazing coffee and the ladies on Breakfast just so kind (lovely pregnant woman was a delight). Everything easy, any requests, arrival/departure, parking, gym etc... would stay again!

Dear Alison, Thank you so much for your lovely review and for choosing to stay with us at Novotel Sydney International Airport. We’re delighted to hear that our team was able to support you during what sounds like a stressful change to your plans and help turn your stay into such a positive experience. Your kind words about our reception, restaurant, and cleaning teams truly mean a lot to us. A special thank you for mentioning Daryl and our breakfast team — we’ll be sure to pass on your compliments, as recognition like this really motivates our staff. It’s also wonderful to hear that your son felt welcomed and cared for, and that everything from arrival to departure felt easy and seamless. We’re grateful as well for your comments on our sustainability initiatives and facilities, and we truly appreciate your loyalty as an ALL Classic member. Thank you again for taking the time to share your experience. We would love to welcome you and your family back again in the future. Kind regards, Tiffany Assistant Manager Novotel Sydney International Airport

Customer review rating 4.5/5

Jill M. Families - Confirmed reviews ALL

Well located near the airport, easy to check in and out, room was small for a family room but beds comfy and was very quiet. Food in the evening and breakfast exceeded expectations. Would stay again

Dear Jill, Thank you very much for your wonderful review and for rating your stay a 9. We’re delighted to hear that you enjoyed our convenient location, smooth check-in and check-out, and the quiet comfort of your room. It’s also great to know that both dinner and breakfast exceeded your expectations — our team will be thrilled to receive this feedback. We appreciate your comments regarding the family room size and are pleased that the comfortable beds and peaceful environment still made for a pleasant stay. Thank you again for choosing Novotel Sydney International Airport. We look forward to welcoming you back on your next visit. Kind regards, Tiffany Assistant Manager Novotel Sydney International Airport

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Other web-users rate our hotel

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