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Novotel Sydney International Airport (formerly Mercure) Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,311 reviews
Novotel Sydney International Airport (formerly Mercure)
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Hotel extras

  • 1km from the International Airport

  • 24-hour In-room Dining

  • Wi-Fi Internet access (free for Le Club AccorHotels Loyalty members)

  • Shuttle bus service to Sydney Airport ($8.50 per person per way)

  • Go-Get Carshare

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Sydney International Airport (formerly Mercure)

22 Levey Street
2205
wolli creek
australia

Tel: +61295182000

Fax: (+61)2/95182002

Contact email

Check-in from 14h00

Check out up to 11h00

  • Sydney Buses :   Airport Shuttle Levey Street

  • By plane

    SYDNEY At 0km / 0 miles - Shuttle paying

GPS :-33.934074, 151.156647

Our accommodations

Offering striking views over Cooks River, Cahill Park and Sydney Airport, guest rooms at Novotel Sydney International Airport are modern, spacious and tastefully appointed. Guests staying at this contemporary Sydney Airport hotel are within easy reach of the airport, however, they can still rest undisturbed by airport activity. Guest rooms are located away from all direct flight paths, and each room features double glazed windows and blackout curtains to ensure a perfectly restful night's sleep.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

SUPERIOR ROOM, 2 Double Size Beds

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: Airport view, Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Views: Park view, Airport view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

DELUXE ROOM, 2 Queen Size Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Park view, Airport view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

EXECUTIVE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Views: Park view, Airport view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

FAMILY ROOM, 1 King Size Bed and 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 38m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 52m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

The Marke Kitchen & Bar

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Marke Kitchen & Bar has just been launched. At The Marke Kitchen & Bar we cruise from a bright fresh and healthy breakfast, to an all day relaxed menu, reflecting the best local and seasonal produce, with an Italian touch.

The Marke Bar

Photo non contractuelle / Strictly non binding

For guests who wants to enjoy a drink or two, The Marke Bar awaits. Here you will find comfortable lounge seats that feel cosy as home. If you like sport, the large screens and Fox Sports is your alternative to being in the stadium.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Novotel Sydney International Airport (formerly Mercure)

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,432 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,311 reviews

OS Trip

TripAdvisor rating 4.0/5

Debbie R Friends getaway - 02/12/2019 TripAdvisor review

Amazing. The Room was awesome. Suite was so spacious. Everything I needed and More. Excellent value for money. Beautiful bed, so very comfortable. Delicious Food. Friendly professional service from all staff.

Tick all boxes

Customer review rating 4.3/5

Patricia O. Families - 27/11/2019 Confirmed reviews ALL

We were satisfied with the room only bug bare was the taxi charging us 40.00 to get to hotel from international airport

Dear Patricia, Thank you very much for sharing your comments following your recent stay at the Novotel Sydney International Airport. Patricia, I am sorry to hear the taxi charged you so much to go to the Airport! Did you know that the shuttle bus provider - Sydney Super Shuttle operates from 4:30am daily, and charges only $8.50 per person in each direction? Perhaps you can utilise this service on your next stay? On a better note, we are delighted to read you enjoyed such a wonderful stay with us. It is always a pleasure to receive such positive feedback. I will be sure to share your ratings with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to enhance our guest experience. We thank you again for sharing your thoughts and we hope your next visit will be even better than the last one! Kind regards, Mare Treneski Director of Sales & Marketing

Very good

Customer review rating 4.3/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

Good & convenient to airport

Dear Michele, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay, and found our location convenient for your travel needs. Michele, I have noted your comments regarding the friendliness of our staff, and I am quite disheartened as we ordinarily receive excellent comments about our staff. Please accept my sincerest apologies, and rest assured that as a team, we will reflect on your feedback as we continuously strive to deliver a superior service to all our guests. We thank you again for sharing your thoughts and we look forward to welcoming you back again soon, for a more seamless experience. Kind regards, Mare Treneski Director of Sales & Marketing

Great. We had a lovey time.

Customer review rating 4.3/5

Rosa Couples - 27/11/2019 Confirmed reviews ALL

It was great, as it has been when we stayed there before. We like staying there when we got to Sydney. The hotel has a car park so we park the car and catch trains or walk to where we want to go. The location is convenient to most things as it is only a short walk to the train station, and that includes a walk through a park which has a lake / river in it. The hotel is quiet, the rooms are clean, well appointed and the staff are knowledegable and helpful.

Dear Rosa, Thank you for choosing to stay with us at the Novotel Sydney International Airport and for taking the time to give us your feedback. We are pleased to learn you enjoyed your visit at our hotel, and found our location and nearby amenities convenient for your needs. We are also thankful of your acknowledgement of our amazing team! I am sure that your excellent comments will serve as an encouragement to all our staff as we continuously strive to enhance our services and facilities. We look forward to welcoming you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Convenient location at mascot

Customer review rating 4.3/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

The hotel is close to both Sydney domestic and international terminals and perfect for my business requirement to overnight in Sydney between flights. Having a few hours to undertake online business before my second flight was perfect.

Dear Ken, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. We are delighted to read you enjoyed a comfortable stay, and found our location and close proximity to Sydney Airport convenient for your needs. I hope you were able to relax between flights - as I know how exhausting traveling can be! We thank you for choosing to stay with us, and we hope to welcome you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Service exceptional, accomodation exceptional

Customer review rating 4.3/5

Nita P. Couples - 26/11/2019 Confirmed reviews ALL

Staff went out of their way to provide exceptional service. Accomodation was clean and very comfortable. Parking secure and easy to park in.

Dear Nita, Thank you very much for your outstanding outstanding feedback following your recent stay at the Novotel Sydney International Airport. We are delighted to read you thoroughly enjoyed your visit at our hotel, highlighting the exceptional service provided by our team! I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to deliver a superior service to all our guests. We thank you for your valued feedback, and we hope to welcome you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Fantastic as usual

Customer review rating 4.3/5

Kurt J. Solo - 26/11/2019 Confirmed reviews ALL

Clean room , no fuss check in , complementary drink and fruit , the experience is good

Dear Kurt, Thank you for taking the time to share your feedback following your recent stay at the Novotel Sydney International Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Kurt, we are also thrilled to know you enjoyed your fruit platter and sparkling water. I hope this helped make for a memorable stay with us! We thank you for choosing to stay with us, and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Great service

Customer review rating 4.3/5

M S. Couples - 26/11/2019 Confirmed reviews ALL

Clean tidy convenient location.

Dear Mike, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed your stay and found the hotel’s location very convenient. We are most delighted to learn that our friendly staff were able to accommodate your needs and showcase the exceptional service we are continuously striving to deliver to all our guests. I will be sure to pass on your praise! Mike, we thank you for your loyalty to AccorHotels and we acknowledge your silver membership. We thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Great location for a night out in the City

Customer review rating 4.3/5

Belinda B. Couples - 26/11/2019 Confirmed reviews ALL

Easy access to train to city, nice park nearby for a short walk, supermarket short walk, a little club for socialising nearby....recommend for a short city stay

Dear Belinda, Thank you for taking the time to share your comments following your recent stay at the Novotel Sydney International Airport. We are delighted to read you enjoyed your visit at our hotel, and found our location and nearby amenities convenient during your stay. Belinda, we are continuously striving to deliver a superior service to all our guests, so it is very encouraging to receive such positive feedback. I will be sure to share your comments with our team, and I know they will be as thrilled as I am! We thank you for sharing your thoughts, and we hope to welcome you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Clean and surprisingly quiet.

Customer review rating 4.3/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Clean room, surprisingly quiet considering I was across the road from the airport. Great facilities, easy to park, quick check in and out. Great food.

Dear Wendy, We very much appreciate your comments regarding your recent stay at the Novotel Sydney International Airport. We are delighted to read you enjoyed a comfortable and relaxing stay with us, and found the hotel's services and facilities convenient for your needs. I am sure that your wonderful feedback will serve as an encouragement to all our staff as we continuously strive to enhance our guest's experience with us. We thank you for sharing your thoughts, and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Great nights stay

TripAdvisor rating 4.0/5

davincents Couples - 26/11/2019 TripAdvisor review

Good location, great restaurant & bar, clean room. Has a little wear & tear showing in the bathroom but clean & didn't affect our stay. Staff were great - they had a large conference on during our stay but still treated us as special guests, appreciated that.

Dear Valued Guest, Thank you for taking the time to share your comments following your recent stay at the Novotel Sydney International Airport. We are pleased to read you enjoyed a comfortable stay with us, and found our location and nearby amenities convenient for your needs. We are also most delighted to learn that our friendly staff were able to make you feel so welcome and special. At Novotel, we are continuously striving to create the ultimate experience for our guests, so it is encouraging to hear your acknowledgement of our amazing team. You will be happy to know that I have passed your feedback on to our maintenance team regarding the 'wear and tear' in the bathroom. We thank you for bringing this to our attention. We thank you for sharing your thoughts, and we hope to welcome you back again soon. Kind regards, Mare Treneski - Director of Sales & Marketing

Excellent location and friendly staff

Customer review rating 4.3/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

- Staff were exceptionally friendly and helpful. - We were provided with extra touches of a fruit plate and free drinks - Parking option was very convenient - Pillows were not great

Dear Jo, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. We are happy to hear you enjoyed a comfortable stay, and found the hotel's services and facilities convenient for your needs. We are also most delighted to learn that our friendly team were able to showcase the superior service on which we pride ourselves. I will be sure to pass on your praise! Jo, we are also thrilled to hear you enjoyed your welcome fruit platter - I hope this helped make for a memorable stay with us! At Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would thus like to thank you for your comments regarding our pillows, and assure you that I have passed this on to our Housekeeping Manager for his review. We thank you for sharing your thoughts, and we hope to welcome you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Comfortable, friendly, professional and customer focused.

Customer review rating 4.3/5

K L. Business - 25/11/2019 Confirmed reviews ALL

I stayed while attending a conference in your hotel. The conference, accommodation, restaurant and bar were excellent. The staff worked so hard, totally focused on us and our needs. They were very professional, helpful and friendly. It was so nice to arrive late at night with time for a free nightcap in the bar and I beautiful fruit platter in my room, after a long evening of travel. The room very clean. The bed and pillows very comfortable. The breakfast delicious. The coffee machines about the hotel were heavenly for a coffee addict like me. Thank you for a wonderful stay. I would highly recommend staying with you.

Dear Krishna, Thank you for sharing your wonderful comments following your recent stay at the Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us, and were able to experience our wonderful meeting spaces. We are also thrilled to learn that our friendly staff were able to showcase the superior service we are continuously striving to deliver to all of our guests. I will be sure to pass on your praise! Krishna, we thank you for your amazing feedback, and we look forward to welcoming you back again soon! Kind regards, Mare Treneski Director of Sales & Marketing

mrs liza s.

Customer review rating 4.3/5

Liza S. Families - 25/11/2019 Confirmed reviews ALL

very dusty no bin liners in bin no bin in living area and very stuffy

Dear Liza, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior experience in regards to both service and product, its disappointing to hear that our housekeeping has dropped the ball on this occasion and I will be taking this up with our Executive Housekeeper to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Ben Shepherd Rooms Division Manager

Great to stay again with family

Customer review rating 4.3/5

Ken C. Families - 25/11/2019 Confirmed reviews ALL

A great location that suited our needs. Always a great choice and often stays offer great value for us. No issues that couldnt be resolved by great staff who always try their best. Parking is handy also.

Dear Ken, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. We are pleased hear you enjoyed your stay with us, and found the hotel's services and facilities convenient for your needs. We are also most delighted to learn that our amazing team were able to showcase the exceptional service we are continuously striving to deliver to our guests. I will be sure to share your wonderful feedback with them. Ken, I am sorry to hear that you would have preferred a firmer pillow, however, you will be happy to know that I have updated your guest profile in our system to reflect this. I have also noted that we contact you prior to your arrival for all future reservations - to ensure everything is prepared for you perfectly! I would also like to take this opportunity to thank you for your loyalty to AccorHotels, as we acknowledge your gold membership. We thank you for choosing to stay with us, and we look forward to welcoming you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Ok but don’t order the coffee

Customer review rating 4.3/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

It was ok. Staff were friendly, although one member gave me the wrong information on travel time to Chatswood for a business meeting. I was a fair bit late. Luckily, the client was understanding. Room was clean, although desk lamp not working. Road noise loud, even with ear plugs. Ordered room service multiple times and was generally fine. Mostly annoyed at an exorbitant amount of money for a terrible coffee on the first morning. Also, should have more herbal tea options and hot chocolate in the room and not charge $6 for bottled water. This place would be good for travellers who have an early or late flight but not for business.

Dear Brandy, Thank you for taking the time to tell us about your experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Its disappointing to hear that you were late for a business meeting due to the service you received from our front office team. There is no excuse for this as it is simply careless and I will be investigating this matter further and speaking to the team members involved. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will take note of the concerns you have raised regarding our F&B offering and forward them onto our Food and Beverage Manager. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Ben Shepherd Rooms Division Manager

Very friendly and helpful staff

Customer review rating 4.3/5

Rae F. Families - 25/11/2019 Confirmed reviews ALL

I was unwell. My check-in was expedited and my room was quiet so I was able.to rest well. Staff were very helpful and room service (and food) were really great.

Dear Rae, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. Rae, I am sorry to hear that you were unwell during your stay with us. However, I am glad to learn that our friendly staff were able to accommodate your needs, and showcase the superior service we are continuously striving to deliver to our guests. I'll be sure to pass on your praise! I have also passed your compliments on to our Chef, and Food & Beverage Manager, regarding your dining experience - and they are as thrilled as I am! We thank you again for sharing your thoughts, and we look forward to welcoming you back again soon. Mare Treneski Director of Sales & Marketing

Great location when you are flying

Customer review rating 4.3/5

Cathy Couples - 25/11/2019 Confirmed reviews ALL

Great place to stay when you are flying out of Sydney, reception staff are friendly and helpful

Dear Cathy, Thank you for your wonderful comments following your recent stay at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us and found our close proximity to Sydney Airport convenient for your travel needs. We are also thrilled to learn that our friendly staff were able to showcase the superior service we are continuously striving to deliver to all of our guests. I will be sure to pass on your praise! We thank you for your loyalty to AccorHotels, and we hope to see you again soon! Kind regards, Mare Treneski Director of Sales & Marketing

We really do enjoy our stays here. Convenient from our south west location and meets our needs nice

TripAdvisor rating 4.0/5

cheekyken Family - 25/11/2019 TripAdvisor review

a family trip and met all our needs. A few drinks and some lovely food. Parking is quite handy and staff are always helpful. We did miss our cheese platter and wine that night, but as always with these brands, they rectified it in the morning and I had a lovely cheese platter for my afternoon travels. Thats service, the ability to rectify any oversight and we are all human. We are happy and will possibly have many stays here next year as our needs increase.

Dear Valued Guest, Thank you for taking the time to share your comments following your recent stay at the Novotel Sydney International Airport. We are pleased to hear you enjoyed your visit at our hotel, and found our facilities convenient for your needs. I am sorry we did not deliver your red wine & cheese platter as requested. However, I am delighted to learn that our staff were able to remedy this for you and showcase the superior service we are continuously striving to deliver to our guests.I will be sure to pass on your praise! I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We thank you for sharing your thoughts, and we are excited to know that we can expect to welcome you back in 2020! Kind regards, Mare Treneski - Director of Sales & Marketing

Pretty average

Customer review rating 4.3/5

Brent Business - 24/11/2019 Confirmed reviews ALL

Front desk staff were very helpful; reception lobby and room were adequate but looked dated and pretty tired. Restaurant meal was OK but the service was very mediocre. Wouldn't come back in a hurry - feel that there are better options

Dear Brenton, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. I am disappointed to learn that you had such a poor experience, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest in regards to both service and product, and it seems that on this occassion we fell short of expectation. Everyone is entitled to their differing opinion of facilities and food in the restaurant, however there is no excuse for poor customer service, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Ben Shepherd Rooms Division Manager
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