Dear Rebecca K., Thank you for taking the time to tell us about your experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed on your feedback re value for money to our Food and Beverage Management team for review. We do aim to make our pricing as competitive as we can. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

Dear Peter, Thank you for taking the time to share your feedback with us and for your continued loyalty as an ALL Gold member. We are delighted to hear that your check-in experience was smooth and easy, and that you appreciated the complimentary room upgrade during your stay. It is always a pleasure to recognise our loyal members whenever availability allows. Thank you for choosing Novotel Sydney International Airport, Peter. We truly appreciate your wonderful rating and look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Donald, Thank you for taking the time to share such detailed feedback with us, and especially for choosing to stay with us again. We are delighted to hear that you enjoyed your room and found our location convenient for your journey to the airport. Your comments about our team are particularly appreciated. It is wonderful to hear that the team member assisting with your booking took the initiative to call you back with the information you needed. We completely agree that our people play an important role in the overall guest experience, and we will be very pleased to share your recognition with the team. We do apologise for the disappointment regarding the restaurant not being open during your stay. While the restaurant venue was closed, our restaurant menu remained available for guests to enjoy through the bar. We understand that this may not provide quite the same dining experience, and we appreciate your feedback. Thank you again for your continued support, Donald. We are very pleased that you enjoyed your overall stay and truly appreciate your wonderful rating. We look forward to welcoming you back to Novotel Sydney International Airport again soon. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Robert, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient for Sydney International Airport, your room clean, and that you were well looked after on arrival. We particularly appreciate your kind comments about our Front Office team member who assisted you, and we will do our best to ensure your recognition is passed on to her. We also appreciate your feedback regarding the outlook from your room and understand that having to keep the curtains closed for privacy was not ideal. While room views can vary depending on the location within the hotel, our Reception team is available 24 hours a day and is always happy to assist with room preferences or alternative options where availability permits. Thank you also for your comments regarding ease of access. Feedback such as yours is valuable in helping us identify areas where we can improve the overall guest experience. Thank you for choosing Novotel Sydney International Airport, Robert. We hope to welcome you back for an even more enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Muntaser, Thank you for taking the time to share your feedback with us. We are delighted to hear that Gabriella made such a positive impression during your stay. It is wonderful to know that you found her courteous, helpful and accommodating, and we will be very happy to share your lovely recognition with her. We also appreciate your feedback regarding the difference in pricing you found between our direct channels and a third-party website. Hotel rates can vary depending on availability, booking conditions and promotions available at the time. As an ALL member, should you find a lower eligible rate elsewhere in the future, you are always welcome to contact the hotel directly and our team can assist with information regarding Accor’s Best Price Guarantee policy. Thank you for your loyalty as an ALL member and for choosing Novotel Sydney International Airport, Muntaser. We truly appreciate your wonderful rating and hope to welcome you back again soon. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Troy, Thank you for taking the time to share such wonderful feedback with us and for your perfect rating. We understand how stressful a flight cancellation can be, especially when travelling late at night with two young children, so it is particularly rewarding to hear that our Reception team was able to make things a little easier for you and your family. We are delighted that you found the team exceptionally helpful and accommodating, and that your room provided a clean and comfortable place to rest after a challenging day. We will be very happy to share your kind words with our Front Office team. Thank you for choosing Novotel Sydney International Airport, Troy. We hope your onward journey went smoothly and look forward to welcoming you and your family back under much easier circumstances next time. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Shane, Thank you for sharing such wonderful feedback with us and for your perfect rating! We are delighted to hear that you had such an enjoyable stay, from the warm welcome at check-in to a great night’s sleep in our comfortable bed. Your lovely comments about our Front Office team are especially appreciated, and we will be very happy to share your recognition with them. It is also great to know that you enjoyed our convenient location close to the airport and had the opportunity to take a relaxing walk along the waterfront. Thank you again for choosing Novotel Sydney International Airport, Shane. We look forward to welcoming you back for another wonderful stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Lyndal, Thank you for your wonderful feedback and perfect rating! It is always a pleasure to welcome you back to Novotel Sydney International Airport, and we truly appreciate your continued loyalty and support. We are delighted to hear that your stays with us continue to be smooth and enjoyable, and that our team consistently provides you with wonderful service. Knowing that you choose to return to us regularly is one of the greatest compliments we can receive. We will be very happy to share your kind words with the team. Thank you again, Lyndal. We look forward to welcoming you back for many more excellent stays with us. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Debbie, Thank you for taking the time to share your wonderful feedback and for your perfect rating! We are delighted to hear that you found your room very clean and had such a positive experience with our team. A special thank you for recognising Josie at our Front Desk. It is wonderful to know that her friendly and helpful service made you feel genuinely welcomed from the moment you arrived. We will be very happy to share your lovely comments with Josie and the rest of the team — we are sure she will be thrilled to receive your recognition. Thank you for choosing Novotel Sydney International Airport, Debbie. We look forward to welcoming you back for another wonderful stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Christopher, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location so convenient for accessing Sydney International Airport. It is great to know that the walk across the footbridge to Terminal 1 worked well for you and made your departure easy and straightforward. We also appreciate your comments regarding the value of staying with us and are pleased that our location provided A. convenient option for your travel plans. Thank you for choosing Novotel Sydney International Airport, Christopher. We truly appreciate your wonderful rating and hope to welcome you back whenever your future travels take you through Sydney. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Della, Thank you for taking the time to share your feedback with us. We are sorry to hear that the noise from the air conditioning and the shower pressure affected your comfort, particularly after a long flight. Your comments regarding Room 237 have been shared with our Engineering team for inspection and follow-up. Our Reception team is available 24 hours a day, and we encourage guests to contact us at any time during their stay if an issue such as excessive air-conditioning noise is affecting their comfort. This gives our team the opportunity to investigate the concern and assist with an alternative solution where possible. We also appreciate your suggestion regarding providing clearer information about the car park. Parking information is available on our hotel website; however, we understand that having this information easily accessible during the stay can be helpful, and we appreciate your feedback. Thank you again for bringing these matters to our attention, Della. We hope to have the opportunity to provide you with a more comfortable and restful experience on a future visit. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Linda P., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Dear Ashley, Thank you for your wonderful feedback and perfect rating! We are delighted to hear that you enjoyed our convenient location and your room. It is especially rewarding to know that our team made your stay memorable with their friendly and helpful service. We will be very pleased to share your lovely comments with them. Thank you again for choosing Novotel Sydney International Airport, Ashley. We look forward to welcoming you back for another great stay whenever your travels bring you to Sydney. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Darren S., Thank you for taking the time to tell us about your experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have spoken with our Housekeeping Manager and Maintenance Manager re the mentioned concerns as this is not the standard of rooms that we want to present to our members. The Check out should have at least checked in with you to take your feedback and start the process to resolve and investigate these concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

Dear Margie, Thank you for taking the time to share your lovely feedback with us. We are delighted to hear that our Reception team made such a positive impression with their professional and helpful service. Your kind comments are greatly appreciated, and we will be very happy to share them with the team. Thank you for choosing Novotel Sydney International Airport, Margie. We truly appreciate your wonderful rating and hope to welcome you back for another enjoyable stay in the future. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Marc A., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Dear David, Thank you for taking the time to share your wonderful feedback and for your perfect rating! We are delighted to hear that our location was ideal for your overnight stopover and that you found your room clean and comfortable. It is especially lovely to know that our team made a positive impression with their friendly and helpful service, and we will be very happy to share your kind comments with them. Thank you for choosing Novotel Sydney International Airport, David. We hope to welcome you back for another comfortable and convenient stay on your future travels. Kind Regards, Tiffany Assistant Manager Novotel Sydney International Airport

Dear Donna W., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Dear Glenn V. C., We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations