ibis Sydney Airport Hotel 3.5 stars

Good value for money however when we went for breakfast at 7.30am the the fresh fruit and pastries had not been replaced. Dinner was excellent as was the accommodation, parking and the service from the staff.

My experience started very badly when I got dropped off at IBIS airport Hotel and waited in a very long line at Reception only to be told I was at the wrong IBIS Airport Hotel....when I said I booked this hotel so that I could walk to the terminal I was then advised I would have to catch a taxi (nearly $20 and wasted time) and then I would be in a more expensive IBIS hotel and that I would have to catch a shuttle bus as it would be too far to walk in the morning for an early flight...this did not set me up for a favourable experience and it soon became apparent from the taxi driver that this was a regular occurrence. For a major hotel chain to have two similarly named hotels in one vicinity is NOT valuing your customers. Sorry to be gruff, but really??

Efficient, friendly staff. Clean rooms and great food at the restaurant. A great place to leave your car while away.

On the 23rd Nov, I stayed at the ibis sydney airport with my aunt in in 2 rooms next to each other. I'll get straight to the point and state the reasons why I found this stay at the ibis Sydney airport less than satisfying. 1. We arrived at reception and approached the front office staff who proceeded to check us in when a male patron attracted her attention and she started to serve this patron for a few minutes. My aunt and I had just driven from Canberra and were looking forward to a restful afternoon in our respective rooms, however, our check in took a little longer than it should have been because the trainee fron office staff decided that she was going to leave the desk to assist the other patron. 2. My aunt and I decided that it would be quicker to get food at the restaurant at the ibis so we approached the restaurant staff at the desk but had to attract their attention as we stood there for at least half a minute while the staff continue to read something on the desk. When we finally got seated it took a while for them to take our order and as a matter of fact, we I had to wave my hand vigorously twice to get the attention of one of the staff as I was ignored the first time around. 3. The dish, rib eye steak, came out medium instead of medium rare. I was asked how I wanted my steak cooked and I did specify for it to be medium rare when ordering. The quality and size of the steak did not justify the $42 price. In addition, we were asked if we wanted the entre (hot wings) and the mains to be served all together to which we said "Yes please". This did not happen as we had to waited 20 minutes after finishing the entree and again had to chase the wait staff's attention to ask about our mains. 4. I had a couple of glasses of wine on the night with my meal. When I went to the bar to get the second serving off wine the female bar staff decided to pour the wine in the same glass that in had my first serve of wine in. 5. When we finally stood up to settle the bill for the meal, I showed the staff my gold accor card. She then said that we may not be entitled to get a 50% discount on the meal. I had to ask her to check with her supervisor to check. She did so and we finally left the restaurant. 6. I had asked for a late check out of 3pm the following day, however, at 11pm, I was woken up by a knock on the door by the cleaner who asked if i wanted the room cleaned. I had to tell her that I had a late check out then and that I didn't need the room cleaned. Shen then asked me what time I was leaving. Shouldn't she know this already? I would also like to mention that on another occasion, when my partner sat down in the restaurant for dinner, he did not receive his ordered meal. He was so upset as the staff were dismissive that he left and walked to the pullman nearby to have his meal there. We have stayed at the ibis on many occasions for many years, but the quality has considerably worsen. We used to enjoyed staying here but will now consider alternative places (the mantra at the airport, perhaps) before deciding on staying here again. I do not normally take the time to complain about my stay at an accor hotel as I mostly enjoy staying at accor places, but what happened on the 23rd Nov was just unacceptable. I would welcome to be contacted by the ibis sydney airport for an explanation, apology or compensation as I would rather not have the same experience my aunt, my partner and my self suffered recently. Hoping to hear from you soon. Moises B.

Just checked in for a few hours before my long haul flight. Very clean and comfortable and less stressful knowing I was just near the airport.