ibis Sydney Airport Hotel 3.5 stars

TripAdvisor rating 3.5/5 2,098 reviews
ibis Sydney Airport
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 24 hour Food & Beverage facilities

  • Short walk to Mascot train station and local, vibrant eateries

  • Less than 1km from Sydney's Domestic Airport terminals

  • Only two train stops to Sydney's CBD

  • Enjoy the exclusive ibis "sweet beds"

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020
mascot
australia

Tel: +61283398500

Fax: (+61)2/83398585

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY At 1km / 0.62 miles - Shuttle paying

GPS :-33.927867, 151.187217

Our accommodations

Stylish and contemporary, each of the guest rooms at ibis Sydney Airport is designed for comfort. Featuring warm décor, double glazed windows with blackout curtains, and the supremely comfortable ibis Sweet Bed, each guest room provides the perfect place to retire to at the end of a long journey. Guests staying at this Sydney Airport hotel can enjoy a relaxed, peaceful night's sleep with access to all the essentials, including a private ensuite, an LCD TV with Foxtel, an iPod docking station and a fridge.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

SUPERIOR ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 16

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Visit out extensive buffet breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN BAR

Photo non contractuelle / Strictly non binding

The perfect place to catch up with friends after a long flight, hard day at work or relax before your holiday. Enjoy a selection of beer, wine and spirits from the finest local and international suppliers in our lounge, bar or outdoor heated terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 16

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
ibis Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,430 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,098 reviews

Ibis Mascot

TripAdvisor rating 3.5/5

Philip S Couples - 01/12/2019 TripAdvisor review

Good value for money however when we went for breakfast at 7.30am the the fresh fruit and pastries had not been replaced. Dinner was excellent as was the accommodation, parking and the service from the staff.

Confusion on location

Customer review rating 4.2/5

Phil Business - 28/11/2019 Confirmed reviews ALL

My experience started very badly when I got dropped off at IBIS airport Hotel and waited in a very long line at Reception only to be told I was at the wrong IBIS Airport Hotel....when I said I booked this hotel so that I could walk to the terminal I was then advised I would have to catch a taxi (nearly $20 and wasted time) and then I would be in a more expensive IBIS hotel and that I would have to catch a shuttle bus as it would be too far to walk in the morning for an early flight...this did not set me up for a favourable experience and it soon became apparent from the taxi driver that this was a regular occurrence. For a major hotel chain to have two similarly named hotels in one vicinity is NOT valuing your customers. Sorry to be gruff, but really??

A great stay and park your car hotel with excellent food and service.

Customer review rating 4.2/5

James B. Solo - 28/11/2019 Confirmed reviews ALL

Efficient, friendly staff. Clean rooms and great food at the restaurant. A great place to leave your car while away.

Dear James B., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Disappointing stay

Customer review rating 4.2/5

Moises B. Families - 28/11/2019 Confirmed reviews ALL

On the 23rd Nov, I stayed at the ibis sydney airport with my aunt in in 2 rooms next to each other. I'll get straight to the point and state the reasons why I found this stay at the ibis Sydney airport less than satisfying. 1. We arrived at reception and approached the front office staff who proceeded to check us in when a male patron attracted her attention and she started to serve this patron for a few minutes. My aunt and I had just driven from Canberra and were looking forward to a restful afternoon in our respective rooms, however, our check in took a little longer than it should have been because the trainee fron office staff decided that she was going to leave the desk to assist the other patron. 2. My aunt and I decided that it would be quicker to get food at the restaurant at the ibis so we approached the restaurant staff at the desk but had to attract their attention as we stood there for at least half a minute while the staff continue to read something on the desk. When we finally got seated it took a while for them to take our order and as a matter of fact, we I had to wave my hand vigorously twice to get the attention of one of the staff as I was ignored the first time around. 3. The dish, rib eye steak, came out medium instead of medium rare. I was asked how I wanted my steak cooked and I did specify for it to be medium rare when ordering. The quality and size of the steak did not justify the $42 price. In addition, we were asked if we wanted the entre (hot wings) and the mains to be served all together to which we said "Yes please". This did not happen as we had to waited 20 minutes after finishing the entree and again had to chase the wait staff's attention to ask about our mains. 4. I had a couple of glasses of wine on the night with my meal. When I went to the bar to get the second serving off wine the female bar staff decided to pour the wine in the same glass that in had my first serve of wine in. 5. When we finally stood up to settle the bill for the meal, I showed the staff my gold accor card. She then said that we may not be entitled to get a 50% discount on the meal. I had to ask her to check with her supervisor to check. She did so and we finally left the restaurant. 6. I had asked for a late check out of 3pm the following day, however, at 11pm, I was woken up by a knock on the door by the cleaner who asked if i wanted the room cleaned. I had to tell her that I had a late check out then and that I didn't need the room cleaned. Shen then asked me what time I was leaving. Shouldn't she know this already? I would also like to mention that on another occasion, when my partner sat down in the restaurant for dinner, he did not receive his ordered meal. He was so upset as the staff were dismissive that he left and walked to the pullman nearby to have his meal there. We have stayed at the ibis on many occasions for many years, but the quality has considerably worsen. We used to enjoyed staying here but will now consider alternative places (the mantra at the airport, perhaps) before deciding on staying here again. I do not normally take the time to complain about my stay at an accor hotel as I mostly enjoy staying at accor places, but what happened on the 23rd Nov was just unacceptable. I would welcome to be contacted by the ibis sydney airport for an explanation, apology or compensation as I would rather not have the same experience my aunt, my partner and my self suffered recently. Hoping to hear from you soon. Moises B.

Day room

Customer review rating 4.2/5

Anonymous Solo - 28/11/2019 Confirmed reviews ALL

Just checked in for a few hours before my long haul flight. Very clean and comfortable and less stressful knowing I was just near the airport.

Dear Julie Anne T., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Satisfactory

Customer review rating 4.2/5

W. S. Couples - 28/11/2019 Confirmed reviews ALL

Staying at the hotel was fine. Needs better shuttle service to the Airport. Although only 1 km from the terminal it took the shuttle more than 1/2 an hour to get to International departures.

Dear Willem S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about your experience with the shuttle service, it being an outsourced company, I certainly will pass you feedback to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

It was great

Customer review rating 4.2/5

Marcelo Couples - 28/11/2019 Confirmed reviews ALL

Check in was fast, dinning was great,shuttle was fantastic. Room was what was expected

Dear Marcelo De L., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager
Customer review rating 4.2/5

Anonymous Solo - 27/11/2019 Confirmed reviews ALL

Staff were really nice. Buffet breakfast was average. The room smelt mouldy

I always feel at home at this Ibis.

Customer review rating 4.2/5

Sandy P. Solo - 26/11/2019 Confirmed reviews ALL

The very friendly staff are always welcoming.the room is well appointed,comfy bed & the food in the restaurant has my favourite Cabanara...!...I would however appreciate a herbal tea choice please Thankyou for offering an airline rate...

Dear Sandra Lea P., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the tea, it is an on going project for us to have some more options for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Relax before we go

Customer review rating 4.2/5

Craig F. Couples - 26/11/2019 Confirmed reviews ALL

As always a satisfying experience. All expectations were met. Check in & out was easy. Dinner was great and the prices weren’t exorbitant. Bed & room were comfortable without being grand. All was catered for.

Dear Craig A F., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Very good

Customer review rating 4.2/5

Anonymous Solo - 26/11/2019 Confirmed reviews ALL

My stay was very good

Dear Eve H., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Good location, comfortable rooms.

Customer review rating 4.2/5

Kristie Families - 26/11/2019 Confirmed reviews ALL

The bed was very comfortable and the staff were efficient. Bathroom was small but clean.

Dear Kristie S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Very pleasant

Customer review rating 4.2/5

Mandie S. Business - 26/11/2019 Confirmed reviews ALL

Clean rooms. Value for money.

Friendly staff, neat and tidy room, great location

Customer review rating 4.2/5

Michael M. Couples - 26/11/2019 Confirmed reviews ALL

Nothing to complain about. Easy to find, great location to public transport and airport. Amazing staff, great service thanks.

Comfortable and clean with great front desk staff

Customer review rating 4.2/5

Terryr Friends - 26/11/2019 Confirmed reviews ALL

I had a good experience and found the front desk team very friendly and courteous. The room was clean and comfortable and very quiet. Internet connection good and the shuttle to and from airport very convenient. I found the breakfast was good although since I stayed 5 days it would have been nice to see a few of the buffet items change occasionally.

Dear Terry R., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback regarding the breakfast buffet options. I will certainly pass this to our Head Chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Good accommodation

Customer review rating 4.2/5

Glenn Solo - 25/11/2019 Confirmed reviews ALL

Typical ibis reliability

Dear Glenn W., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager
Customer review rating 4.2/5

Russell Solo - 25/11/2019 Confirmed reviews ALL

Room needs repairs

Dear Russell H., Thank you for taking the time to tell us about your experience at the ibis Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If I may ask, what were the specific repairs needing in the accommodation room you were in please? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varun Mathur - Front Office Manager

No issues spending 1 or 2 nights

Customer review rating 4.2/5

Suresh M. Couples - 25/11/2019 Confirmed reviews ALL

After holidaying 3 weeks in India, I found this hotel very average. Gate keepers were were there to greet you, Porters were all over to take care of luggage right up to the room. I undersdtand traditional greeting is not common in Aussie but I would think that porters should be provided to unload & load luggage, especially as this particular hotel is mostly used for transition to & fro the airport.

Great & convenient!

Customer review rating 4.2/5

Mike Families - 25/11/2019 Confirmed reviews ALL

Reception Staff were professional. Though, rooms were not totally clean in terms of dusts building up on ledges. Kitchen staff in the buffet area, however, was quite suspicious, asking me if I obtained a room number? Her approach was rude, and it wasn't a good experience for me for that moment only. She should've asked me in a polite manner, or should've ask the staff at the entrance buffet, if I was a paid customer, since they could easily recognize me or my mother that we had already paid our food at the first instance.

Great

Customer review rating 4.2/5

Mike Couples - 25/11/2019 Confirmed reviews ALL

Quick but enjoyable

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