ibis Sydney Airport 3.5 stars

I have never had such a bad experience with a hotel. Our flight was delayed & we missed our connecting flight so Qantas booked us (and other passengers) into this hotel. Upon arrival there were about 30 other people waiting to be checked in with only 1 person on reception. We had an infant with us who needed to be changed & fed but there was no care shown. In fact we were told there would be at least a 2 hour wait because rooms had not been cleaned yet. Finally got to our rooms after midnight. Our room was tiny but comfortable bed however the hotel common areas were dirty & generally unkept. I could never recommend this hotel. I could say more but too many things to list.

Staff were very friendly. Very good value.

Firstly the room was covered in dust. The exhaust fan in the bathroom, and the window surrounds were covered in dust and looked like they had not been cleaned in months. Going up to my room one of the floors smelt like the men's bathroom at your corner pub. When trying to order something to eat one afternoon, the front staff served me at the bar and gruffly said no food, lunch finished at X time, yet there is an all day menu? One of the F&B staff must have started so I asked them and they were happy to order me a snack from the menu. Overall, half the staff seemed severely angry and/or depressed, the rest of the staff were lovely. The room was comfortable enough, just not for a long stay, and was in dire need of a proper clean. It would have been a much nicer stay of not for the dust bunnies and dusty walls, and the cranky staff.

We are very happy with our stay, only wish we found this accommodation awhile ago . We are ready to book another night . Keep up the good work 👍

I didn’t expect to have such amazing staff, with an easy check in and check out process. Very welcoming & the smell of the food in the reception area was so nice especially the coffee ❤️ The rooms so spacious ! We got the queen bed on level 5 ! So spacious, the aircon was so nice , everything was spotless , the bed was comfortable and I would definitely go back !