ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 3.8/5 2,263 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

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Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,263 reviews

TripAdvisor Rating  3.5/5  2,251 reviews

Close to airport well located

Customer review rating 5.0/5

Diana S. Couples - Confirmed reviews ALL

Comfortable bed and clean room

So helpful and accommodating

Customer review rating 5.0/5

Craig Couples - Confirmed reviews ALL

Easy parking and a comfy nights sleep.

Rude manager & customer service

Customer review rating 0.5/5

Jess W. Friends - Confirmed reviews ALL

I would unfortunately like to express my disappointment on our recent stay. Upon our arrival after a 5 hour drive, we discovered that our air conditioner was not working and had an error. I phoned reception from our room which I was hung up on. I then went downstairs to see the reception staff to express my concern that the aircon was not working, it was suggested that a maintenance member would attend ASAP. Upon the maintenance inspection, we were greeted with a pedestal fan & our aircon was in fact not serviced (it was also full of dust build up, so no wonder it had an error). The reception staff mentioned that we were to open the window as the weather was starting to cool down. I mentioned that this was not an acceptable response as I am quite pregnant (with twins). I then asked for an upgraded room, this was not able to be done as there was no vacancy. I also asked for two more fans for my fellow guests and the response was 'we have no more fans'. The second night was an awful stay, it was hot and none of us slept very well. Upon checkout, I requested a refund, the lovely lady said she would pass on to her manager. The manager told me she was in no position to grant a refund but instead she could waive our parking fee of a lousy $60, I declined this offer. The manager said she would have someone higher up contact me within a few working days & it has now been 2 weeks and I am yet to hear from anyone. I have also expressed this in an email direct with no response.

Well located functional & efficient

Customer review rating 3.5/5

Stevo Couples - Confirmed reviews ALL

Just a short stroll from Qantas T3 to the hotel. Greeted by friendly staff who gave us a good overview of the accommodation. Room was ready & clean and comfortable. Dinner was good and so was the breakfast. Well done to all of the Ibis staff who made our stay pleasant

Convenient but cleanliness needs work

Customer review rating 2.5/5

Rebecca Business - Confirmed reviews ALL

Convenient to stay if coming in late and departing early, but shower smelt like raw sewerage and there was someone else’s undies left hanging in the shower. Quite noisy with the street noise.

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Other web-users rate our hotel

  • 1,576 reviews 9.2/10 Location
  • 2,379 reviews 5.1/10 Room
  • 1,995 reviews 6.8/10 Service
  • 65 reviews 3.5/10 WiFi
  • 1,311 reviews 3.5/10 Cleanliness
  • 607 reviews 6/10 Value
  • 499 reviews 2.2/10 Amenities
  • 329 reviews 5.8/10 Breakfast

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