ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 4.0/5 2,158 reviews

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ibis Sydney Airport - Image 1
ibis Sydney Airport - Image 2
ibis Sydney Airport - Image 3
ibis Sydney Airport - Image 4
205 O'Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 1 Double and 1 Single Bed

Photo out of - Standard Room 1 Double and 1 Single Bed

Well-appointed rooms offering a very comfortable stay. With all the features you need to feel like you are on cloud nine! Features include, Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Up to 3 adults.

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Superior rooms offering a superior stay. With all the features you need to feel like you are on cloud nine! Features include signature Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Sleeps maximum 2 adults

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Telephone
Fax +61 2 8339 8585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • SYDNEY Additional charge
  • SYD Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 200 rooms
  • 6 rooms for people with reduced mobility
  • 200 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Services for children

  • Board games available
  • Children''s TV Channels

Well-being

ibis MiniGym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0 m / 0 ft

  • Parking pricing: 38 AUD 38 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA
  • TESLA recharging units

Security

  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

ibis Kitchen & Bar

Photo out of - ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Cooking style
Bistro
Chef name
Subash SHRESTHA
Capacity
120
Accessibility
Accessible service
205 O'Riordan Street, 2020 Mascot, Australia
Telephone +61 2 8339 8500
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

The perfect place to catch up with friends after a long flight, hard day at work or relax before your holiday. Enjoy a selection of beer, wine and spirits from the finest local and international suppliers in our lounge, bar or outdoor heated terrace.

Daily breakfast buffet from 05:30am - 11:00am, available 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,158 reviews

Customer review rating 3.0/5

Angel M. Z. V. Business - Confirmed reviews ALL

Dear Angel, Sorry to hear that your stay did not meet your expectations on this occasion. We appreciate you taking the time to tell us about your experience. Your feedback has been shared with our Management team for review. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.5/5

Louise P. Solo - Confirmed reviews ALL

Dear Louise, Thank you for your review. We are pleased you enjoyed your stay and look forward to welcoming you back on your next trip to Sydney. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.5/5

Christine S. Couples - Confirmed reviews ALL

Dear Christine, Thank you for your review. We are pleased you enjoyed your stay and look forward to welcoming you back on your next trip to Sydney. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.0/5

Belinda M. F. Business - Confirmed reviews ALL

Dear Belinda M. F., Thank you for your kind words regarding your room. We appreciate your feedback on the clarity of our shuttle bus instructions and the location of our hotels. Your insights are valuable for enhancing our guest experience. Best regards, ibis Sydney Airport

Customer review rating 2.5/5

Michelle D. Families - Confirmed reviews ALL

Dear Michelle D., Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback about the size of the rooms and bathrooms, as we strive to provide a comfortable environment for all our guests. It is good to know that you enjoyed our breakfast offerings and found our location convenient. Your input regarding the dinner menu pricing will be taken into consideration, as we aim to offer value alongside quality. We hope to welcome you back in the future for another stay. Best regards, ibis Sydney Airport

Dear Angel, Sorry to hear that your stay did not meet your expectations on this occasion. We appreciate you taking the time to tell us about your experience. Your feedback has been shared with our Management team for review. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.5/5

Louise P. Solo - Confirmed reviews ALL

I like its location, the rooms and the downstairs lounge, for both food and drink

Dear Louise, Thank you for your review. We are pleased you enjoyed your stay and look forward to welcoming you back on your next trip to Sydney. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.5/5

Christine S. Couples - Confirmed reviews ALL

We’ve stayed here a few times prior to flying out of Australia and fine it comfortable and convenient at a reasonable price

Dear Christine, Thank you for your review. We are pleased you enjoyed your stay and look forward to welcoming you back on your next trip to Sydney. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.0/5

Belinda M. F. Business - Confirmed reviews ALL

Location was hard to find as two Ibis locations near the airport. Instructions for shuttle bus collection unclear

Dear Belinda M. F., Thank you for your kind words regarding your room. We appreciate your feedback on the clarity of our shuttle bus instructions and the location of our hotels. Your insights are valuable for enhancing our guest experience. Best regards, ibis Sydney Airport

Customer review rating 2.5/5

Michelle D. Families - Confirmed reviews ALL

A good basic overnight stay. Rooms and beds are very small, bathroom is interesting.... Breakfast was good, dinner menu pricey as you would expect from an airport hotel. The location is great and walking distance to off airport car hire which is cheaper. Not too far from Mascot train station. Serviced by a 3rd party shuttle.

Dear Michelle D., Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback about the size of the rooms and bathrooms, as we strive to provide a comfortable environment for all our guests. It is good to know that you enjoyed our breakfast offerings and found our location convenient. Your input regarding the dinner menu pricing will be taken into consideration, as we aim to offer value alongside quality. We hope to welcome you back in the future for another stay. Best regards, ibis Sydney Airport

Customer review rating 3.0/5

Shirley A. Families - Confirmed reviews ALL

Reception not impressive and boom gate wouldnt open to carpark. Service lacking at breakfast having to ask for cutlery and staff nowhere to be seen. Witnessed elderly lady trip over someone's luggage placed between tables and she feel face first.

Dear Shirley, Sorry to hear that your stay did not meet your expectations on this occasion. We appreciate you taking the time to tell us about your experience. Your feedback has been shared with our Management team for review. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.5/5

Richard S. Solo - Confirmed reviews ALL

The room was very comfortable and had all I needed.

Dear Richard S., Thank you for your positive feedback. We are pleased to hear that you found our rooms comfortable and convenient for your needs. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, ibis Sydney Airport

Customer review rating 4.5/5

Gillian V. D. W. Solo - Confirmed reviews ALL

Comfortable and restful. Friendly staff

Dear Gillian V. D. W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff friendly. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Ailsa R. Families - Confirmed reviews ALL

Very good

Dear Ailsa R., Thank you for your kind words regarding our location and the cleanliness of our rooms. We are pleased to hear that you found your stay comfortable. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, ibis Sydney Airport

Customer review rating 5.0/5

Barbara S. Solo - Confirmed reviews ALL

With the hotel itself I was extremely satisfied. The worst part was the temporary relocation of the shuttle to the hotel. The website showed only a short walk to the curve between T 2 and T3. I actually had to walk the lengths of T2 and T3 and then through 3 parking lots to reach the shuttle. I am 83 and pulling luggage and backpack. If there had been notification of the temporary change I would have taken a taxi. I was exhausted. But, as I said no problems with the hotel itself.

Dear Barbara S., Thank you for your feedback regarding your recent stay at our hotel. We are delighted to hear that you were extremely satisfied with your experience at ibis Sydney Airport. However, I sincerely apologize for the inconvenience caused by the temporary relocation of the shuttle service. We understand that clear communication is essential, especially when it comes to navigating the airport with luggage, and your experience highlights an area where we can improve. Your comfort and convenience are important to us, and we appreciate your understanding in this matter. Thank you once again for your insights. We hope to welcome you back on your next visit. Kind regards, ibis Sydney Airport

Customer review rating 4.0/5

Stephanie C. Couples - Confirmed reviews ALL

We always enjoy our stays at the Ibis Mascot. Unfortunately we were disturbed by mechanical noise during our first night. The bathroom door did not stay slightly ajar. Felt was if we were rushed to be put into our 2nd floor room. My husband noticed that the reception area male toilet had not been cleaned for a few days nor rubbish removed. Our room needed milk & tea bags.

Dear Stepahine, Sorry to hear that your stay did not meet your expectations on this occasion. We appreciate you taking the time to tell us about your experience. Your feedback has been shared with our Management team for review. Warm regards, Ibis Sydney Airport Team

Customer review rating 4.5/5

Noa N. Business - Confirmed reviews ALL

Only spent few hours, not much to say

Dear Noa N., Thank you for your feedback. We are pleased to hear that you found our location convenient. We hope to welcome you back for a longer stay to enjoy more of what ibis Sydney Airport has to offer. Kind Regards, ibis Sydney Airport

Customer review rating 4.0/5

Susan J. Solo - Confirmed reviews ALL

Overnight stay before my flight, had dinner ,breakfast and used the airport shuttle.

Dear Susan J., Thank you for your positive feedback. We are delighted to hear that you had a comfortable and convenient stay with us, and that you enjoyed our dining options and airport shuttle service. We look forward to welcoming you back in the future. Best regards, ibis Sydney Airport

Customer review rating 2.0/5

Owen K. Friends - Confirmed reviews ALL

Was told one thing in my quote when I first enquired and booked with an inclusive parking package. Then they made me pay $145 on top of my booking….. not at all happy!

Dear Owen K., Thank you for sharing your feedback regarding your recent experience. I apologize for any confusion related to the parking package. We strive for clarity in our communications and regret that this was not your experience. Your comments are valuable, and we appreciate you bringing them to our attention. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Kylie E. Families - Confirmed reviews ALL

Poor

Dear Kylie E., Thank you for your feedback. We understand that emergencies can arise unexpectedly. Unfortunately, our policy does not allow for refunds in such circumstances. We appreciate your understanding in this matter. Kind regards ibis Sydney Airport

Customer review rating 3.0/5

Michael J. P. Families - Confirmed reviews ALL

quite a used place

Dear Michael J. P., Thank you for sharing your feedback regarding your recent stay. We acknowledge your observations about the condition of our facilities and appreciate your insights. Your comments will be taken into consideration as we strive to enhance our guest experience. Kind regards, ibis Sydney Airport

Customer review rating 3.5/5

Paton M. Friends - Confirmed reviews ALL

Admittedly a Sunday night dirty dishes left in corridor until late Monday night not a good look.

Dear M. Paton, Thank you for sharing your feedback regarding your recent stay. We apologize for the oversight with the cleanliness in the corridor. Your comments are valuable as we continue to enhance our services and ensure a more pleasant experience for our guests. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Warren P. Couples - Confirmed reviews ALL

Convenient, clean, comfortable - exactly what is required at this location.

Dear Warren P., Thank you for your kind words regarding your recent stay. We are pleased to know that our convenient location, cleanliness, and comfort met your expectations. Your satisfaction is important to us, and we look forward to welcoming you again. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Wendy H. Solo - Confirmed reviews ALL

Ibis Sydney Airport Hotel is well located, bed was super comfy, most staff were lovely. I found a restaurant staff member on the Sunday (lady behind bar, taking meal orders also) hopeless, very slow and quite rude. I ended up walking out and got my tea from somewhere else. Overall the stay was good 👍🏾

Dear Wendy H., Thank you for your feedback regarding your recent stay at ibis Sydney Airport. We are pleased to hear that you found our location convenient and enjoyed the comfort of your bed. However, we regret that your experience with our restaurant staff did not meet your expectations. Your comments are valuable, and we will take them into consideration as we continually strive to improve our service. Thank you once again for your review. Kind regards, ibis Sydney Airport

Customer review rating 3.0/5

Stephen T. Couples - Confirmed reviews ALL

Just pulled up to book in and on my return to my vehicle i was confronted by a women who was yelling at me to move you cant park there not sure why as it was in the driveway and of the hotel. I was on my way to the car park when she again told me to read the sign which her car was parked in front of. I told her I was going now and ok. When we got down to the restaurant for dinner we found she was an employee and was working the bar area where we ordered and she was abrupt and not willing to help with our order. On a good note the rest of the staff were really helpful and the room was great. I did pay for my car to be left on site for a week while we holidayed and that was a good thing to do. On our return we were given instructions to arrive at the Shuttle area P3 and shuttle would pick us up to take us back to the Ibis to get our Car. We waited for some time and after a while I rang the Ibis to ask where we meet the shuttle. The front desk advised me that the shuttle had changed position and he didnt know where we had to meet the shuttle. He told us to catch the 350 bus back to the hotel. We then had to walk back to T2 Terminal and wait for the bus. Sorry to be a pain as we always enjoy our stay in your hotels and we were off to Port Douglas Pullman Sea Temple for a weeks holiday after a recovery from prostate cancer. Regards Stephen T.

Dear Stephen T., Thank you for taking the time to share your feedback regarding your recent experience at ibis Sydney Airport. I am pleased to hear that you found your room clean and enjoyed the support of most of our staff during your stay. However, I regret that you faced challenges with parking and encountered an abrupt interaction with one of our employees. We strive to maintain a level of professionalism and courtesy among our staff, and I appreciate your bringing this to our attention. Additionally, I apologize for the confusion regarding the shuttle service. We understand how important clear communication is, especially after a long journey. Your comments will be reviewed to help us improve our service in these areas. Thank you for your understanding, and we sincerely hope to welcome you back to our hotel in the future. Kind regards, ibis Sydney Airport

Other web-users rate our hotel

  • 1,856 reviews 9.4/10 Location
  • 2,357 reviews 5.4/10 Room
  • 2,055 reviews 8.1/10 Service
  • 53 reviews 4.3/10 WiFi
  • 1,282 reviews 3.9/10 Cleanliness
  • 527 reviews 2.7/10 Amenities
  • 401 reviews 6.2/10 Breakfast

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