ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 4.0/5 2,116 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

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Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,116 reviews

Customer review rating 2.0/5

Natalie H. Families - Confirmed reviews ALL

The air conditioning system was not working in 2 rooms

Dear Natalie H., Thank you for your feedback regarding the air conditioning issue you experienced during your stay. I apologize for the inconvenience this caused. We appreciate your comments and will use them to improve our services in the future. Goodbye and best regards, ibis Sydney Airport

Customer review rating 3.0/5

Mary M. Couples - Confirmed reviews ALL

Online check-in done in advance for a couple with parking but reception was not prepared. Offered me 1 bottle of water and then realised there was 2 of us. Asked if we needed any transfers but I said we had a car. She then said that would be $38 to which I replied, i had already paid that. Totally disorganised. The room we were upgraded to had filthy carpets. We had a meal in the dining room but they were not very good. It probably didn't help that there was heaps of rats (over two dozen) running around outside the dining room windrow. We have stayed here quite a few times previously but the standard has definitely dropped.

Dear Mary M., Thank you for taking the time to share your feedback regarding your recent stay at ibis Sydney Airport. We sincerely apologize for the disorganization you experienced during your check-in process, as well as the oversight regarding your complimentary water. It is our goal to provide a seamless experience for our guests and we regret that we fell short in this instance. We appreciate your observations about the cleanliness of your room and the dining experience. Maintaining high standards of cleanliness and service is of utmost importance to us, and we will certainly take your comments into account. Your concerns about the presence of pests are particularly alarming, and we are committed to addressing this matter with our team to ensure a more pleasant environment for our guests. We value your loyalty to our hotel and hope to restore your faith in us during your next visit. Best regards, ibis Sydney Airport

Customer review rating 0.5/5

Adele P. Families - Confirmed reviews ALL

You’ve charged me $200+ for a room, $80 for a dog, $30+ for parking. The room had no dog bowl/items like the previous time. The phone didn’t plug into the wall, the power outlet was blocked with something that broke off in it. There was no teaspoons and only one coffee for each guest.

Dear Adele P., Thank you for sharing your feedback regarding your recent stay. We regret to hear that your experience did not meet your expectations, particularly concerning the condition of your room and the amenities provided. Your comments regarding the lack of pet items and the issues with the phone and power outlet have been noted. We strive to ensure our guests have a comfortable stay and will take your feedback into consideration moving forward. Kind regards, ibis Sydney Airport

Customer review rating 5.0/5

Stephen V. Solo - Confirmed reviews ALL

Always a great choice for a quick Sydney visit. Thanks to Juanita (she will be impressed I remembered) for her usual efficient, welcoming and warm check In experience. Could not open window as it seem to have a screw at the top I to the frame, very odd. No hassle I mentioned it out on checkout (504) Breakfast so much better this visit.

Dear stephen v., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Sydney Airport Team

Customer review rating 1.0/5

Robyn L. Couples - Confirmed reviews ALL

Prior to arriving, I needed to change my room type. I tried to contact the hotel several times, and it was impossible to get ahold of them. I called, and no answer. I emailed and it took them over 24 hours to reply. Then they finally replied but the email was incredibly unprofessional. I replied again and never received any reply to my second email. When we arrived to check in, the staff were very unfriendly. Our room wasn't very clean. The room was scorching hot, and the AC unit barely worked, so we called to the front desk to ask for a fan. Someone told us thay they had no fans in the entire hotel. We were so uncomfortable, we decided to ask again about a fan. So they begrungingly gave us a small fan. We brought he fan back to our room, but when it was running it smelled like something inside the fan was burning, and it was heating up. So we asked the front desk if they could swap that fan for another fan. Then they offered us an actual room sized fan that actually worked. The room was still very uncomforable all night, I would never stay there again.

Dear Robyn L., Thank you for your feedback. We sincerely apologize for the difficulty you experienced contacting us prior to arrival, as well as the delay and tone of our email responses — this is not the level of professionalism we strive to provide. We are also very sorry to hear about the cleanliness concerns, the uncomfortable room temperature, and the inconvenience you faced with the fan and AC. Your experience at check-in and with our team’s service certainly does not reflect our standards. We truly regret that your stay was uncomfortable and disappointing. Your comments will be shared with our team so we can address these issues and improve moving forward. Sincerely, ibis Sydney Airport

Other web-users rate our hotel

  • 2,049 reviews 9.4/10 Location
  • 2,532 reviews 5.5/10 Room
  • 2,183 reviews 7.9/10 Service
  • 58 reviews 3.6/10 WiFi
  • 1,355 reviews 4/10 Cleanliness
  • 577 reviews 2.4/10 Amenities
  • 418 reviews 6.6/10 Breakfast
  • 371 reviews 3.8/10 Vibe

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