ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 4.0/5 2,205 reviews

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ibis Sydney Airport - Image 1
ibis Sydney Airport - Image 2
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ibis Sydney Airport - Image 4
205 O'Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 1 Double and 1 Single Bed

Photo out of - Standard Room 1 Double and 1 Single Bed

Well-appointed rooms offering a very comfortable stay. With all the features you need to feel like you are on cloud nine! Features include, Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Up to 3 adults.

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Superior rooms offering a superior stay. With all the features you need to feel like you are on cloud nine! Features include signature Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Sleeps maximum 2 adults

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Telephone
Fax +61 2 8339 8585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • SYDNEY Additional charge
  • SYD Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 200 rooms
  • 6 rooms for people with reduced mobility
  • 200 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Services for children

  • Board games available
  • Children''s TV Channels

Well-being

ibis MiniGym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0 m / 0 ft

  • Parking pricing: 23.75 € 38 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA
  • TESLA recharging units

Security

  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

ibis Kitchen & Bar

Photo out of - ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Cooking style
Bistro
Chef name
Subash SHRESTHA
Capacity
120
Accessibility
Accessible service
205 O'Riordan Street, 2020 Mascot, Australia
Telephone +61 2 8339 8500
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

The perfect place to catch up with friends after a long flight, hard day at work or relax before your holiday. Enjoy a selection of beer, wine and spirits from the finest local and international suppliers in our lounge, bar or outdoor heated terrace.

Daily breakfast buffet from 05:30am - 11:00am, available 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,205 reviews

Customer review rating 5.0/5

Sara C. Solo - Confirmed reviews ALL

Dear Sara C., Thank you for your kind words regarding our location and service. We are pleased to hear that you found our hotel comfortable and conveniently situated for your needs. Your feedback is greatly appreciated, and we hope to welcome you back soon. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Cherelle F. Families - Confirmed reviews ALL

Dear Cherelle F., Thank you for sharing your feedback. I regret to learn about the cleanliness issues and maintenance concerns you encountered during your stay. We strive to maintain high standards and your comments will be taken into consideration to enhance our guest experience. Kind regards, ibis Sydney Airport

Customer review rating 2.5/5

Colin M. Solo - Confirmed reviews ALL

Dear Colin M., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations, particularly regarding the restroom facilities. Your comments are invaluable to us as we strive to enhance our services. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Lara S. Families - Confirmed reviews ALL

Dear Lara S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the malfunctioning air conditioning, which impacted your comfort. Your comments are important to us, and they will be reviewed thoroughly. Kin d regards ibis Sydney Airport

Customer review rating 3.0/5

Elaine B. Solo - Confirmed reviews ALL

Dear Elaine B., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the breakfast experience in our restaurant. It is wonderful that you appreciated the hot shower and the water pressure as well. However, we regret to learn that the bed did not meet your comfort expectations and that you experienced noise from the air conditioning unit. Additionally, we apologize for the inconvenience regarding the absence of a teaspoon in your room. While we strive to provide all necessary amenities, we understand that these details can impact your overall experience. Your comments are valuable to us, and they will be reviewed as part of our ongoing efforts to enhance guest satisfaction. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Beom K. Solo - Confirmed reviews ALL

Great staff. Quite ok hotel rooms and hardware.

Dear Beom K., Thank you for your kind words regarding our location and staff. We are pleased to hear that you found our hotel to be suitable for your needs. Your feedback is appreciated, and we hope to welcome you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 2.0/5

Aimee R. Solo - Confirmed reviews ALL

Room small not very clean. Food terrinle

Customer review rating 5.0/5

Sara C. Solo - Confirmed reviews ALL

A great place to stay to access the airport. A short walk down the road. No need to catch taxis or Ubers. A comfortable room and lovely service.

Dear Sara C., Thank you for your kind words regarding our location and service. We are pleased to hear that you found our hotel comfortable and conveniently situated for your needs. Your feedback is greatly appreciated, and we hope to welcome you back soon. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Cherelle F. Families - Confirmed reviews ALL

Room was dirty Blood in the bin in the bathroom Freezer unusable as all iced up Mould in the bathroom Everything was grimy

Dear Cherelle F., Thank you for sharing your feedback. I regret to learn about the cleanliness issues and maintenance concerns you encountered during your stay. We strive to maintain high standards and your comments will be taken into consideration to enhance our guest experience. Kind regards, ibis Sydney Airport

Customer review rating 2.5/5

Colin M. Solo - Confirmed reviews ALL

The downstairs toilets at reception are disgusting.

Dear Colin M., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations, particularly regarding the restroom facilities. Your comments are invaluable to us as we strive to enhance our services. Kind regards, ibis Sydney Airport

Customer review rating 0.5/5

Lara S. Families - Confirmed reviews ALL

Aircon did not work at all - we were absolutely sweltering all night and did not sleep at all. Terrible and horrible

Dear Lara S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the malfunctioning air conditioning, which impacted your comfort. Your comments are important to us, and they will be reviewed thoroughly. Kin d regards ibis Sydney Airport

Customer review rating 3.0/5

Elaine B. Solo - Confirmed reviews ALL

Overall it was okay, but I didn’t find the bed very comfortable this time, and the aircon was quite noisy so I ended up turning it off and opening the window to let the fresh air in instead. I was glad I could open the window as some hotels you can’t. It was a little bit inconvenient, not having a teaspoon to make my cup of tea and I had to get one from the restaurant. I did enjoy the shower as it was hot and there was plenty of water pressure so that was good. I had breakfast in the restaurant and that was very good. There was plenty of seating and it was a relaxed atmosphere.

Dear Elaine B., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the breakfast experience in our restaurant. It is wonderful that you appreciated the hot shower and the water pressure as well. However, we regret to learn that the bed did not meet your comfort expectations and that you experienced noise from the air conditioning unit. Additionally, we apologize for the inconvenience regarding the absence of a teaspoon in your room. While we strive to provide all necessary amenities, we understand that these details can impact your overall experience. Your comments are valuable to us, and they will be reviewed as part of our ongoing efforts to enhance guest satisfaction. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 3.5/5

Andrew M. Solo - Confirmed reviews ALL

It was fine, the room was clean, a little tired but perfectly suited to price point.

Dear Andrew M., Thank you for sharing your feedback. We are pleased to hear that you found the room clean and suited to the price point. We continuously strive to enhance our facilities and appreciate your input regarding the room's condition. Kind regards, ibis Sydney Airport

Customer review rating 2.0/5

Claire H. Families - Confirmed reviews ALL

I booked Ibis as an Accor Member. When we got into the room, the bathroom hadn’t been cleaned properly and still had an unflushed toilet. Then after checkout, upon checking my card the following day I discovered I’d been charged an extra amount that wasn’t discussed at checkout or check in. We didn’t eat from the restaurant, so the charge makes no sense. I cannot get hold of the hotel via email or phone to discuss. As a long time Accor member I am very disappointed and will not book an Ibis again, and reconsidering our membership.

Dear Claire H., Thank you for your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered in your bathroom; we strive to maintain high standards, and your experience did not reflect our commitment. I understand your concerns regarding the additional charge on your card. Typically, any charges should be clarified during the check-in or check-out process, and I regret that this was not your experience. I encourage you to reach out to our customer service team, as they are equipped to assist with any billing inquiries. Thank you for your loyalty as an Accor member, and I appreciate your feedback as it helps us improve. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Leanne C. Couples - Confirmed reviews ALL

Conveniently located close to Sydney airport and public transport into the city.

Dear Leanne C., Thank you for your positive feedback regarding our location. We are pleased to hear that you found our proximity to Sydney Airport and public transport convenient for your travels. Kind regards, ibis Sydney Airport.

Customer review rating 4.0/5

Evan M. Couples - Confirmed reviews ALL

Overnight stay waiting for flight

Dear Evan M., Thank you for your positive feedback. We are pleased to hear that you were satisfied with your overnight stay while waiting for your flight. It is our goal to provide a comfortable experience for all our guests. Kind regards, ibis Sydney Airport

Customer review rating 5.0/5

Mariana A. Business - Confirmed reviews ALL

The atmosphere at Reception, in the Restaurant and on the floor is pleasant, the hotel is clean and everything is available: help, advice, ideas, brochures, but mostly: kindness!

Dear Mariana A., Thank you for your positive feedback. We are delighted to hear that you appreciated our convenient location, clean facilities, and the kindness of our team. Your kind words will certainly motivate us to continue providing excellent service to all our guests. Kind regards, ibis Sydney Airport

Customer review rating 3.0/5

Robyn E. Families - Confirmed reviews ALL

We have been staying at the Ibis Airport on at least one occasion every year for over 10 years. Our experience has previously been excellent but this stay was a disappointment. Instead of the usual welcoming efficient service at check in we were met with chaos. The person checking seemed confused. I have credit card for incidentals but said that I wanted to pay with a different card and asked if I could do that in the morning and he said yes. However it was debited from my credit card that night and put my card into overdrawn. Also I was overcharged. Our room had a broken power supply do we were given an alternate room. This room 141 was on the bottom floor next to the driveway. The window did not close properly do were we subject to all noise including voices, traffic and airport noise. The dinner service and food was excellent. At check out we had another person who seemed quite confused. I asked for an itemised invoice but it did not have everything on it and I was sure we had not received all discounts owed. He was unable to help. I have my own business and reception is probably the most important point of contact with the customer. Usually the service at the Ibis is exceptional but this time disappointing.

Dear Robyn E., Thank you for taking the time to share your feedback regarding your recent stay with us. We are grateful for your loyalty over the past decade and sincerely apologize for the experience you encountered during your latest visit. It is disheartening to learn that your check-in process was not reflective of our usual standards. Your comments regarding the confusion with your payment method and the overcharge have been noted and will be reviewed internally. We understand how important it is for our guests to have a seamless check-in experience. We regret that your initial room had issues with the power supply and that the alternate room did not provide the comfort expected. Noise disturbances can detract from a restful stay, and we appreciate your understanding in this matter. While we are pleased to hear that you enjoyed the dinner service, we recognize that the overall experience fell short of your expectations. Your feedback regarding the check-out process and the invoice will also be addressed with our team to ensure clarity and efficiency in future interactions. Thank you once again for your valuable insights. We hope to welcome you back soon and restore your faith in our services. Kind regards, ibis Sydney Airport

Customer review rating 5.0/5

Toni B. Solo - Confirmed reviews ALL

I ate at the restaurant and enjoyed the meal

Dear Toni B., Thank you for your kind words regarding our location and amenities. We are delighted to hear that you enjoyed your meal at our restaurant. Your feedback is highly appreciated, and we hope to welcome you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 1.5/5

Jie S. Families - Confirmed reviews ALL

Room dirty, breakfast fruit not fresh

Dear Jie S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered in your room and the quality of the breakfast fruit. Your comments are valued, and we will certainly take them into consideration for our ongoing improvements. Kind regards, ibis Sydney Airport

Customer review rating 3.5/5

Margaret H. Solo - Confirmed reviews ALL

A little disappointed, the bathroom door had to be slammed to close, and no shower mat. There was only one bedside table which was difficult for me as I have a cpap and heart monitor which need to be separate. 0nly one tea bag and no milk. The bedding, very comfortable. I did receive a warm wekcome when I arrived. I have stayed many times without a complaint so take this as a one off.

Dear Margaret H., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your loyalty as a returning guest. I am sorry to learn about the difficulties you encountered with the bathroom door and the absence of a shower mat. We aim to provide a fully equipped room, and your comments regarding the bedside table and refreshments have been duly noted. It is encouraging to hear that you enjoyed a comfortable bedding experience and received a warm welcome upon arrival. We value your insights and will review them to enhance our guests' experiences in the future. Kind regards, ibis Sydney Airport

Customer review rating 4.5/5

Teck L. Couples - Confirmed reviews ALL

Was raining and reception was so kind to lend me an umbrella to use.

Dear Teck L., Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and appreciated our team's assistance during the rainy weather. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, ibis Sydney Airport

Customer review rating 3.0/5

Kim D. Couples - Confirmed reviews ALL

Hotel is well located for next dad international departure and close to train station. However we were given a disabled room. The bathroom floor was not clean, we had water everywhere as there as no shower recess or curtain, So wiped the floor with bath mat and it was dirty after that, but you could see dirty floor anyway. We didn’t request a disabled room, I’m presuming we paid a good price using some point, so just got the basic room. The restaurant/bar only had one person serving so was a long wait. Would use the hotel again for same needs flying out of Australia. However will not be first choice, it was the price that got us. You get what you pay for.

Dear Kim D., Thank you for sharing your feedback regarding your recent stay. We are pleased to know that our location was convenient for your international departure and proximity to the train station. However, I regret to hear about your experience with the room assigned and the cleanliness of the bathroom. It is our goal to maintain high standards in all areas of our hotel, and your comments will be taken into consideration for the continuous improvement of our services. Regarding the staffing at the restaurant and bar, we strive to provide efficient service and your observations will be reviewed to enhance the guest experience. We appreciate your willingness to consider our hotel for future travels despite the issues you encountered. Thank you once again for your valuable feedback. Kind regards, ibis Sydney Airport

Customer review rating 3.0/5

Darren J. Business - Confirmed reviews ALL

customer service was pleasant. Even though the room was upgraded to a king configuration. The room looked and felt dirty. Air con was mouldy and bathroom had hair on the sink and also on the table in the room

Dear Darren J., Thank you for taking the time to share your feedback. We appreciate your recognition of our customer service; however, we regret that your room did not meet the cleanliness standards expected. Your comments will be reviewed to enhance our guest experience. Kind regards, ibis Sydney Airport

Other web-users rate our hotel

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  • 1,276 reviews 3.9/10 Cleanliness
  • 518 reviews 2.8/10 Amenities
  • 400 reviews 6.3/10 Breakfast
  • 7 reviews 8.6/10 Sustainability

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