ibis Sydney Airport Hotel 3.5 stars

Customer review rating 4.2/5 8,895 reviews
ibis Sydney Airport
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+ 19 Services
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Room 1

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Hotel extras

  • 24 hour Food & Beverage facilities

  • Short walk to Mascot train station and local, vibrant eateries

  • Less than 1km from Sydney's Domestic Airport terminals

  • Only two train stops to Sydney's CBD

  • Enjoy the exclusive ibis "sweet beds"

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020
mascot
australia

Tel: +61283398500

Fax: (+61)2/83398585

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY At 1km / 0.62 miles - Shuttle paying

GPS :-33.927867, 151.187217

Our accommodations

Stylish and contemporary, each of the guest rooms at ibis Sydney Airport is designed for comfort. Featuring warm décor, double glazed windows with blackout curtains, and the supremely comfortable ibis Sweet Bed, each guest room provides the perfect place to retire to at the end of a long journey. Guests staying at this Sydney Airport hotel can enjoy a relaxed, peaceful night's sleep with access to all the essentials, including a private ensuite, an LCD TV, an iPod docking station and a fridge.

Accessible room

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Standard Room 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

SUPERIOR ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
Rooms

Our restaurants and bars

iKitchen Restaurant & Bar

Type of cuisine: Bistro

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Visit out extensive buffet breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN BAR

Non contractual photo

The perfect place to catch up with friends after a long flight, hard day at work or relax before your holiday. Enjoy a selection of beer, wine and spirits from the finest local and international suppliers in our lounge, bar or outdoor heated terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 16

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
ibis Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,895 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,129 reviews

Staff were extremely helpful

Customer review rating 4.2/5

Kylee F. Families - 05/04/2020 Confirmed reviews ALL

After many changes and cancelled flights and then rude airport shuttle drivers it was nice to have pleasant and helpful staff when we arrived

Dear Kylee F., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. These are testing times for everyone, and I am glad to hear you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincere apologies about the shuttle bus service, I will pass this feedback to the shuttle company. Thank you again for sharing your experience, and we hope you have reached home safe and are well. Sincerely, Varun Mathur - Front Office Manager

Very good under difficult circumstances

Customer review rating 4.2/5

Anonymous Solo - 04/04/2020 Confirmed reviews ALL

The staff were pleasant and helpful bearing in mind tge sutuation with Covid-19

Dear Janet Anne S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. These are testing times for everyone, and I am glad to hear you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be under better circumstances. Sincerely, Varun Mathur - Front Office Manager
Customer review rating 4.2/5

Neil C. Business - 03/04/2020 Confirmed reviews ALL

During these tough times the staff were always helping and with a smile

Dear Neil C., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. These are testing times for everyone, and I am glad to hear you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be under better circumstances. Sincerely, Varun Mathur - Front Office Manager

Cancelled stay due to cancelled holiday

Customer review rating 4.2/5

Mac Couples - 01/04/2020 Confirmed reviews ALL

We were meant to be staying at Ibis Sydney Airport on our return from overseas but unfortunately our travel plans were cancelled due to the impact of Covid-19. We were sincerely grateful when we contacted the Accor group to discuss this and were given a full refund.

Dear M C., We very much appreciate your comments regarding out hotel. These are testing times for everyone and we are glad we could help you. Looking forward to welcoming you to the hotel in the coming future. Regards, Varun Mathur - Front Office Manager

Good stay

Customer review rating 4.2/5

Kinmac Couples - 30/03/2020 Confirmed reviews ALL

We were impressed with the way the staff handled and managed the coronavirus pandemic. The rooms have been recently refurbished and they look good. Being able to leave the car there for 5 days at half price, was a great cost saving for us.

Dear kinga m., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,these are weird times for everyone and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

nice place

Customer review rating 4.2/5

Anonymous Solo - 29/03/2020 Confirmed reviews ALL

the hotel was a small island of calm in a sea of chaos, as I was in transit with everchanging updates and restrictions due to the corona virus. The hotel was clean, the room was not huge but was attractively designed, everything worked. Room service was efficient. It was all I needed it to be for a one night stay before my flight the next day.

Dear Candy H., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Very handy to Sydney airport

Customer review rating 4.2/5

Rodney S. Couples - 27/03/2020 Confirmed reviews ALL

Only overnight but comfortable bed clean. Staff in restaurant couldn't bevmore helpful

Dear Rodney S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Ibis Sydney Airport-good location

Customer review rating 4.2/5

Peter B. Families - 27/03/2020 Confirmed reviews ALL

The staff advised us on arrival about the changes due to Covid19. We ordered meals from the restrauant which were prepared promptly.

Dear Peter B., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Great proximity to airport

Customer review rating 4.2/5

Dee H. Couples - 25/03/2020 Confirmed reviews ALL

We had a lovely time very close to airport and a train ride into Sydney. Great breakfast

Dear Bruce H., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Well located to international airport

Customer review rating 4.2/5

Kristy Families - 25/03/2020 Confirmed reviews ALL

Comfortable and great location

Dear Kristy S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Convenient location and stay thank you

Customer review rating 4.2/5

Tricia Families - 25/03/2020 Confirmed reviews ALL

All good for an overnight stay between flights

Dear Rachael G., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Nice stay for a short time

Customer review rating 4.2/5

Megan F. Business - 24/03/2020 Confirmed reviews ALL

As a person in a wheelchair, the staff were very friendly and accommodating. Have no problem with them. The wheelchair access room, needs to be brought up to disability standard as it was difficult for myself and my elderly mother to use. But for a short stay it was okay.

Dear Megan F., Thank you for taking the time to tell us about your experience at the ibis Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varun Mathur - Front Office Manager

Well located to the Airport

Customer review rating 4.2/5

Roy A. Couples - 23/03/2020 Confirmed reviews ALL

Room a bit small

Dear Roy A., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

WAnted a drink b4 bed but bar had justed closed and girl behind desk told us bar was open till 12

Customer review rating 4.2/5

Cathy Couples - 23/03/2020 Confirmed reviews ALL

Room was ok as per normal

Dear Katherine C., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about the in correct information regarding the bar times. On Sunday we are licensed to stay open until only 10PM and rest of the days it is 12PM. I have discussed with the team member involved about the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Straight forward and perfect for our need

Customer review rating 4.2/5

Andrew S. Couples - 22/03/2020 Confirmed reviews ALL

Late arrival after a long journey. Needed to be fresh for the next day. Everything was easily worked out, even after a little confusion with parking. But the staff handled it perfectly

Dear Andrew S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

cancelled stay ,could not travel. So can not comment on experience

Customer review rating 4.2/5

Graham R. Friends - 22/03/2020 Confirmed reviews ALL

Cancelled booking , Could travel. Does any check before sending out these surveys ?

Early Morning Flight

Customer review rating 4.2/5

Michelle Solo - 21/03/2020 Confirmed reviews ALL

Fantastic customer service. Comfortable clean room. Exactly what i needed for an early flight 7am the next day.

Dear Michelle W., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Great Location, greqat pricing or rooms and meals

Customer review rating 4.2/5

Peter F. S. Solo - 20/03/2020 Confirmed reviews ALL

I have stayed at The Ibis Sydney airport hotel many times over the years. It is conveniently located very close to the airport. The rooms and Meals are all reasonably priced. The only complaint is the airport shuttle, not the shuttle service But the lack by Sydney Airport to give the arriving traveler clear signage to the airport/hotel shuttle bays so you know where to collect the shuttle from when you land at Sydney domestic airport. I raised this concern with the staff at the hotel check-in counter. I wasted 20 minutes trying to locate it and gave up and took a taxi to the hotel, by an extremely rude, and complaining Taxi driver who had a Toyota Tarago because I was only going a short distance and a solo passenger he couldn't charge me a high fare, he said it would be $50 I said like hell it will be for a 7-minute drive, If they are expecting long-distance fare all the time, they should not work at the airport. I can understand the success of uber, the drivers are always polite as are the drivers of the airport/Hotel shuttle, that why I prefer to use the airport Shuttle at $8.50 each way as I write this, compared to the $10 taxi ride plus the $6 airport surcharge imposed on you by the taxi driver. So the shuttle is a $17.00 round trip, which is great value compared to the Taxi. I hope clear signage at the Sydney domestic airport is put up soon.

Dear Peter N., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the feedback on the signages for he shuttle service. We are constantly working with Sydney Super Shuttle, to ensure this is tackled swiftly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager
Customer review rating 4.2/5

Sandra Couples - 19/03/2020 Confirmed reviews ALL

The staff were friendly and helpful, the room was clean, had a little trouble with operating the air conditioner but a call the reception and a over the phone explanation solved issue (staff member offered to send help to room if I still had trouble.) We ate in restaurant staff friendly and food was quick and very good.

Dear Sandra L., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

location was room were good

Customer review rating 4.2/5

Garry M. Families - 18/03/2020 Confirmed reviews ALL

great except when I went out and came back and people were standing right in the middle of the passage talking had to force my way past

Dear Garry M., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager
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