Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed your stay and found our location convenient, our team friendly, and the apartment comfortable and well priced for your family. It’s wonderful to know we were able to provide a great experience for your overnight stay. We also appreciate you pointing out the missing towel for the third guest. While we’re glad it was only a minor issue, we apologise for the oversight and will ensure our housekeeping team takes extra care to check that the correct number of towels are provided before arrival. Thank you again for your kind feedback and for recommending us. We hope to have the pleasure of welcoming you back to Mantra Southbank Melbourne on your next visit. Kind regards, Mantra Southbank Melbourne

Dear Keith, due to the confidential nature of this matter please contact us directly. Kind regards, Liam Duty Manager

Dear Guest, thank you so much for taking the time to share such a positive review. It’s wonderful to hear that Mantra Southbank has become your go-to place when you’re attending events at John Cain Arena! It’s lovely to hear your kind words about our team — we’ll be sure to pass them on to all at our next hotel briefing. Thank you for also recommending us to your friend! Knowing they also had a great stay really means a lot to us. We hope to see you again next time you’re in Southbank. It would be a pleasure to welcome you back! Kind regards, The Mantra Southbank Team

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our convenient location, comfortable accommodation, and especially our pool, and we are glad that the relocation to Apartment 1106 allowed you to enjoy the remainder of your stay more comfortably. We sincerely apologise for the inconvenience caused during the beginning of your stay, particularly regarding the noise and the delay in arranging your room change. We understand how frustrating this would have been, especially after requesting a quieter room. We would like to clarify that your reservation was for one of our Corner Apartments, which feature an outdoor balcony and views towards the Arts Centre. Due to the structure and location of these apartments within the building, some level of external noise can occasionally be experienced. We also appreciate that, during periods of high occupancy, it can be challenging to accommodate specific requests for higher-floor apartments, although we always do our best to meet these preferences where availability permits. We also appreciate your comments regarding the heating, bathroom ventilation, cleanliness, curtains and windows, and have shared this feedback with the relevant teams for further attention. Thank you again for your feedback. We are pleased that the room move improved your experience, and we hope to have the opportunity to welcome you back and provide a more comfortable stay from the outset. Kind regards, The Team at Mantra Southbank Melbourne

Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that we weren’t able to accommodate your request for a city view during your stay. We completely understand how disappointing this would have been, especially when it was something you had requested at the time of booking. While we always do our best to accommodate room preferences, city-view rooms are subject to availability and cannot be guaranteed. We do prioritise our Accor members when allocating rooms where possible; however, during periods of high demand, it can be difficult to fulfil every room preference. We’re also sorry to hear about the cleanliness of the room and the Wi-Fi experience. Your feedback is appreciated and will be shared with the relevant teams so we can continue to improve. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay next time. Kind regards, The Team at Mantra Southbank Melbourne

Dear Guest, Thank you for taking the time to share your feedback with us. We’re so pleased to hear that you enjoyed your stay, particularly our friendly team and convenient location. It’s also great to know that you had a positive experience with your accommodation, breakfast and Wi-Fi. We appreciate your feedback regarding housekeeping and pool towels. As a serviced apartment property, our housekeeping service can vary depending on the rate booked, but we understand how important it is to have the right information and amenities available during your stay. Thank you again for your kind feedback and for choosing Mantra Southbank Melbourne. We hope to welcome you and your family back again soon. Kind regards, The Team at Mantra Southbank Melbourne

Dear valued guest, thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location and found our team to be happy and helpful — we’ll be sure to pass on your kind words at our next hotel briefing. We’re also pleased you were happy with your room overall. We appreciate you highlighting the missing items in the apartment and we’ll certainly follow this up with our housekeeping and maintenance teams. Your comments are very helpful in ensuring we continue to improve the guest experience. We hope to have the pleasure of welcoming you back to Mantra Southbank Melbourne in the near future and are able to provide an even better stay next time. Kind regards, the team at Mantra Southbank

Dear Guest, thank you for your feedback! We’re so pleased you enjoyed your stay with us here at Mantra Southbank Melbourne. We truly appreciate your response and look forward to welcoming you back to Mantra Southbank soon! Kind regards, Mantra Southbank Team

Dear guest, thank you for sharing your feedback with us to help further develop all we do here at Mantra Southbank. We’re delighted to hear you enjoyed our great location and found your room comfortable during your stay. We’re sorry that our restaurant is currently closed for evening dining services - we are addressing this and hope for developments in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay once again! Regards, Mantra Southbank Management

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We are delighted to hear that you enjoyed our fantastic location, building, and the service provided by our team. It is especially pleasing to see that you rated our team highly and had a smooth experience with both check-in and check-out. We sincerely apologise for the issue with the ensuite window. We completely understand your concern regarding the lack of a blind and the direct view towards the nearby worksite, particularly when using the shower. This is certainly not the level of privacy we want our guests to experience. Your feedback has been passed on to our maintenance and management teams so that the matter can be reviewed and an appropriate solution considered. Thank you again for your valuable feedback and for your loyalty as an ALL Classic member and Accor Vacation Club member. We appreciate your positive comments and hope to welcome you back to Mantra Southbank Melbourne for an even more comfortable stay. Kind regards, Mantra Southbank Melbourne

Dear Guest, Thank you so much for taking the time to share such wonderful feedback following your recent stay with us. It is fantastic to hear that our team made such a positive impression during your stay. Your kind words about our friendly, accommodating staff and the pride they take in their work mean a great deal to the entire team. We’re also delighted to see that you rated our team 100/100 and your overall experience 9/10. Feedback like yours is a wonderful encouragement to our staff and will certainly be shared with the team. Thank you for choosing Mantra Southbank Melbourne. We look forward to welcoming you and your family back again in the future. Kind regards, The Team at Mantra Southbank Melbourne

Dear guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the comfortable bedding as well as the great facilities while taking advantage of the gym and pool. We hope to welcome you back again in the future for another relaxing stay! Kind regards, Mantra Southbank Team

Dear guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us during your business trip. It was a pleasure having you stay with us and we look forward to welcoming you back again soon whether it be for business or casual. Kind regards, Mantra Southbank Management

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that our morning team and Breakfast Manager made a positive impression, and we will be sure to pass on your kind comments to them. We are genuinely disappointed to hear that your recent stay did not meet the standard you have experienced during your previous visits to Mantra Southbank Melbourne. We apologise for the concerns you raised regarding the cleanliness of the restaurant, the condition of the room, the bedding, the waiting time at Reception and the WiFi connection. Your feedback has been shared with the relevant departments for further review. We are particularly sorry that your interactions with our management team left you feeling that your concerns were not listened to or handled appropriately. We always aim to remain professional, approachable and helpful, even when there may be differences in expectations or circumstances, and we regret that this was not your experience. As a returning guest, we truly value the fact that you have stayed with us several times previously, and it is disappointing to hear that this visit has left you feeling that you would not return. Thank you again for bringing your concerns to our attention. We will use your feedback constructively to improve the experience we provide to our guests. Kind regards, The Team at Mantra Southbank Melbourne

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you enjoyed our great location, friendly team and, especially, the lovely view from your room. It’s fantastic to see that you rated your overall experience 10/10 and would recommend us to others. We also appreciate your feedback regarding the cleanliness and breakfast selection, and we will continue to look for ways to improve these areas. Thank you for choosing Mantra Southbank Melbourne. We look forward to welcoming you back again on your next visit to Melbourne. Kind regards, The Team at Mantra Southbank Melbourne

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you enjoyed our convenient location. However, we sincerely apologise for the issues you experienced with the cleanliness of the apartment, the electrical outlets and the sofa bed. We understand how important it is for everything to be clean, functional and ready for your arrival, particularly when travelling with family. Your comments regarding the floors and the cleanliness inside the sofa bed have been noted and will be shared with our Housekeeping team for further attention. We will also have our Maintenance team review the electrical outlets and sofa bed to ensure they are functioning correctly. We also apologise if you felt that your concerns were not properly listened to by our team. We value your feedback and will use it as an opportunity to improve our service. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, The Team at Mantra Southbank Melbourne

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you had a comfortable stay and enjoyed your time at Mantra Southbank Melbourne. We do, however, apologise for the issues you encountered with the cleanliness of the cooktop and the worn and frayed carpet. We appreciate you bringing these matters to our attention and will share your feedback with our Housekeeping and Maintenance teams for review. We also apologise that the housekeeping arrangements were not clearly explained to you at check-in. We understand how important it is to have this information clearly communicated upon arrival, and we will remind our team to ensure guests are properly advised of the available housekeeping arrangements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kind regards, The Team at Mantra Southbank Melbourne

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you had a comfortable stay and enjoyed our great location. It’s also wonderful to see that you rated your overall experience positively across the various aspects of your stay. We truly appreciate your support and choosing Mantra Southbank Melbourne. We hope to have the pleasure of welcoming you back again on your next visit to Melbourne. Kind regards, The Team at Mantra Southbank Melbourne

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced with the check-in system during your arrival, as well as the delay in receiving your invoice at check-out. We have now re-sent your invoice to the email address provided. If you have not received it, please contact our reception team, so we can double-check the email address on file and ensure the invoice is sent to the correct address. We appreciate your patience and apologise again for the inconvenience caused. We hope to have the opportunity to welcome you back to Mantra Southbank Melbourne for a smoother experience in the future. Kind regards, The Team at Mantra Southbank Melbourne