Dear Aaron L., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the spacious accommodations and found our service to be excellent. It is gratifying to know that our location was convenient for your shopping trip. We hope to have the pleasure of welcoming you back in the future. Regards Dinesh Gandhi General Manager

Hi Sam, Thank you for speaking with me today. I've passed your feedback about the EV charging idle fees along to our provider for review. Regarding breakfast hours, our schedule has remained unchanged since I started with Mercure Doncaster in September 2025. Because guest foot traffic drops off significantly after 9:45 AM, keeping the 10:00 AM closing time helps us minimize food waste and align with our sustainability goals. I'm glad to hear you enjoyed the cleanliness and amenities during your stay, and we hope to welcome you back soon. Regards Dinesh Gandhi General Manager

Dear Cheryl L., Thank you for sharing your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you found our wheelchair accessible facilities to be fantastic and that our restaurant met your expectations, especially with the Accor Card discount. Your satisfaction is very important to us, and we look forward to welcoming you back for another enjoyable stay in the future. Regards Dinesh Gandhi General Manager

Dear Adrian W. L., Thank you for taking the time to share your experience regarding your recent stay with us. We are delighted to hear that you enjoyed your room and found our staff to be friendly, contributing to a pleasant weekend experience. I appreciate your constructive feedback regarding the smoking odors from neighboring rooms. While we strive to maintain a comfortable environment through regular inspections, we understand that such issues can occasionally arise. Your comments will be taken into consideration as we continue to improve our guest experience. I also acknowledge your observation about the breakfast hours. We recognize that Sunday mornings can be a time for relaxation, and your suggestion regarding extending breakfast hours will be reviewed. Additionally, I will ensure that our team is reminded about the prompt upkeep of the swimming pool and gym facilities, as it is important to us that these areas meet our guests' expectations. Regarding your late check-out request, I apologize for the inconvenience caused by the need to navigate back and forth to access the lift. Thank you for your understanding as our team worked to accommodate your needs. We appreciate your feedback and look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Jacky Y., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our environment to be clean and rejuvenating, as we strive to provide a comfortable atmosphere for all our guests. Your appreciation of the thoughtful gestures, such as the card and bottle of wine, is highly valued. We hope to welcome you back for another relaxing visit in the future. Regards Dinesh Gandhi General Manager

Dear Jennifer S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your room on the first night. However, I sincerely apologize for the cleanliness issues you encountered during your second night. We strive to maintain high standards and your feedback will be addressed with our housekeeping team to ensure we improve in this area. Regards Dinesh Gandhi General Manager

Dear Marcus T., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to learn that you enjoyed our prime location, comfortable accommodations, and the exceptional service provided by our team. It is gratifying to hear that you appreciated our buffet breakfast and the amenities such as the pool and gym. Your feedback is invaluable, and we look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Stella H., Thank you for your delightful feedback regarding your recent stay with us. It is gratifying to learn that our staff's service exceeded your expectations and that your family enjoyed the amenities, including the swimming pool and breakfast offerings. Your recommendation is greatly appreciated, and we look forward to welcoming you and your family back for another memorable visit. Regards Dinesh Gandhi General Manager

Dear Lynnette B., Thank you for your delightful feedback regarding your recent stay at Mercure Melbourne Doncaster. We are thrilled to hear that you appreciated our prime location and found our hotel to be both clean and modern. It is wonderful to know that our staff made a positive impression with their helpfulness and friendliness. We look forward to welcoming you back for another enjoyable stay in the future. Regards Dinesh Gandhi General Manager

Dear FooCheong N., Thank you for your positive feedback regarding your recent stay with us. It is gratifying to know that you appreciated our convenient location, the quality of your room, and the service provided by our staff. I apologize for the discomfort you experienced with the air conditioning in your suite. We continually strive to enhance our guests' comfort and appreciate your insights. Regards Dinesh Gandhi General Manager

Dear Jodie S., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that your experience was comfortable and that we exceeded your expectations. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in enhancing your stay. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Judy D., Thank you for your wonderful feedback. We are delighted to hear that our team provided you with exceptional service and that your room met your expectations. It is always our goal to ensure our guests have a memorable stay. We appreciate your kind words and hope to welcome you back to Mercure Melbourne Doncaster in the future. Regards Dinesh Gandhi General Manager

Dear Erin W., Thank you for your kind feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our location convenient, particularly with the ease of access to public transport and proximity to Westfield. It is always gratifying to know that our guests appreciate the amenities available in the area, especially when preparing for special occasions such as weddings. We are pleased that you found your room comfortable and that you were able to regulate the temperature to your liking. A good night's sleep is paramount, and we strive to create an environment where our guests can relax and enjoy their stay. Additionally, it is wonderful to hear that your partner found the parking manageable, as we aim to provide a seamless experience for all our guests. Your positive remarks about the quietness and comfort of our hotel motivate us to continue delivering excellent service. We would be delighted to welcome you back to Mercure Melbourne Doncaster in the future. Regards Dinesh Gandhi General Manager

Dear Gandhi R., Thank you for sharing your positive feedback regarding your stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our accommodations comfortable and appreciated the accessibility of our location. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future. Regards Dinesh Gandhi General Manager

Dear Matthew F., Thank you for sharing your feedback about your recent stay at Mercure Melbourne Doncaster. As a valued Loyalty member, your experience is important to us, and I appreciate the chance to address your concerns. I am sorry for the discomfort caused by being assigned an accessible room. While room allocations depend on availability, I understand that the clinical feel, limited storage, and overall design did not meet your expectations. I have updated your member profile to ensure you are assigned standard rooms for all future stays. I also sincerely apologize for the issues with the air conditioning. Our system uses in-room motion sensors, which may have automatically turned off the AC overnight due to a lack of movement—though I recognize how frustrating this must have been. I am pleased to hear you enjoyed the comfort of the bed and had a good night's sleep. Thank you again for your candid review, and we look forward to providing you with a seamless experience on your next visit. Regards, Dinesh Gandhi General Manager

Dear Jeff W., Thank you for taking the time to share your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you found our staff to be friendly, and that you enjoyed the comfort of your room along with our food offerings. Your feedback is greatly appreciated and serves as a great motivation for our team to continue delivering excellent service. Regards Dinesh Gandhi General Manager

Dear Forching C., Thank you for your kind words regarding your recent stay with us. I am pleased to hear that you found our accommodations comfortable and that we were able to assist your parents effectively during your time of need. We strive to provide a welcoming environment for all our guests, and I appreciate your recognition of our efforts. Regards Dinesh Gandhi General Manager

Dear Amanda L., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you appreciated our central location, the beauty of our rooms, and the friendliness of our staff. Your feedback is invaluable to us and serves as motivation for our team to continue providing exceptional service. Regards Dinesh Gandhi General Manager

Dear Samuel L., Thank you for taking the time to share your feedback about your stay at Mercure Melbourne Doncaster. I completely understand your disappointment regarding the new fees for electric vehicle charging. While the third party absorbed these costs for as long as possible, economic pressures eventually required our EV charging provider to introduce a paid service. We appreciate your understanding as we adjust to this change. Regards Dinesh Gandhi General Manager