Mercure Bandung Nexa Supratman 4 stars

Customer review rating (ALL Rating) 4.3/5 565 reviews

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Mercure Bandung Nexa Supratman - Image 1
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Mercure Bandung Nexa Supratman - Image 4
JL. Supratman No. 66, 40122 BANDUNG, Indonesia

Description

Hotel extras

  • Features 181 contemporary style rooms and suites with splendid views of Bandung Skyline

  • Strategically located close to government district & commercial offices as well as Gedung Sate

  • Steps away from local culinary destination and fashion outlets

  • 3 units of eco transportation facilities (bikes)

  • 8 functions rooms (some with natural daylight) and complemented with fitness center with view

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 single beds

Photo out of - Superior Room with 2 single beds

The 24 sqm modern room is equipped with 2 single beds, a 42 LCD TV, working desk with high speed Internet access, bathroom with shower, coffee and tea making facilities, minibar and safe deposit box.

  • Views:

    City View or Mountain view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Shower Head with colored LED

Media And Technology

Complementary elements

  • Plug and play panel

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Free movies/video

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Mountain view
See availabilities

The 32 sqm stylish room is equipped with 1 double bed, a 42 LCD TV, spacious working area with high speed Internet access, bathroom with shower, coffee and tea making facilities, minibar and safe deposit box.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Shower Head with colored LED

Media And Technology

Complementary elements

  • Plug and play panel

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Free movies/video

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A spacious 24 sqm room (258 sq.ft.) with modern amenities, a comfortable double bed and minibar. Experience the privacy and understated service that lies at the top floor

  • Views:

    City View or Mountain view

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Shower Head with colored LED

Media And Technology

Complementary elements

  • Plug and play panel

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Tv Facilities

  • Free movies/video

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A spacious 24 sqm room (258 sq.ft.) with modern amenities, comfortable twin beds and minibar. Experience the privacy and understated service that lies at the top floor

  • Views:

    City View or Mountain view

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Shower Head with colored LED

Media And Technology

Complementary elements

  • Plug and play panel

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Free movies/video

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The 35 sqm stylish suite is equipped with 1 double bed, a 42 LCD TV, spacious working area with high speed Internet access, bathroom with shower, coffee and tea making facilities, minibar and safe deposit box.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom
  • Shower Head with colored LED

Media And Technology

Complementary elements

  • Plug and play panel

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Free movies/video

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bandung Nexa Supratman

JL. Supratman No. 66
40122 BANDUNG
Indonesia

GPS:-6.905016, 107.629119

Telephone
Fax +62 22 87259111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
  • BDO Additional charge
  • HUSEIN SASTRANEGARA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 181 rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • 150 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Indonesian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • High Speed internet Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

Pool

  • Outside
  • On site

Fitness Centre

  • On site
  • On site
  • Outdoor parking
  • Public

Private indoor parking

Parking information

  • On site
  • Indoor parking
  • Private

Private indoor parking

Parking information

  • On site
  • Indoor parking
  • Private

Well-lit parking

Parking information

  • On site
  • Indoor parking
  • Private

Bus/Coach parking area

Parking information

  • On site
  • Outdoor parking
  • Private

Private enclosed outdoor parking

Parking information

  • On site
  • Enclosed outdoor parking
  • Private

Public indoor parking

Parking information

  • On site
  • Indoor parking
  • Private

Damarjati House

Photo out of - Damarjati House

Damarjati House offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

Cooking style
International
Capacity
170
Accessibility
Accessible service
JL. Supratman No. 66, 40122 Bandung, Indonesia
Telephone +62 22 86017000

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Halal menu
  • Kosher menu

Damarjati House offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

The ballroom can accommodate up to 500 guests for wedding parties. Couples looking for a different concept can consider Cyber Café as an alternate venue.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  565 reviews

Customer review rating 4.0/5

Yoyok P. Solo - Confirmed reviews ALL

Dear Mr. Yoyok, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 2.0/5

Rizky N. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Lianny H. Friends - Confirmed reviews ALL

Dear Mrs. Lianny, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.5/5

Yoga B. B. A. Business - Confirmed reviews ALL

Dear Mr. Yoga, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.5/5

Vania K. A. Families - Confirmed reviews ALL

Dear Mrs. Vania, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Dear Mr. Yoyok, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 2.0/5

Rizky N. Friends - Confirmed reviews ALL

My experience with Mercure Nexa Supratman is like finding something so beautiful, then I took it home, yet I found myself extremely dissatisfaction when I get into the detail. I would really say that because I looked at Accor Group in high regard, thus small things became more apparent. I really wish that this feedback can really improve Mercure Nexa Supratman for the better. As I said, the exterior of the hotel was super sleek and nice, everything looked perfect, until I reached the toilet. The towel was grey and dull, the toilet seat was yellow-ish and the toilet seat was flaking off, almost like one in a public toilet of a low-tier mall. Moreover, I don't know what design it was, but the shower hose for the toilet is super short. Of course I made a complaint to the front desk. It was around 3.30 pm, I arrived back at the hotel around 10pm, nothing happened. I called the front desk again, they said, "the technician can't come in because I'm not at my room". Eh? since when that's stopping cleaning services entering someone's room? does technician have different rules? I asked the technician that came later that night, he said that the front office is not responding on his request to enter the room before, that's why he can't enter the room. Nevertheless, I'm tired from my trip around Bandung, I need to rest. But this really leave a bad mark in my stay. To top it off, at night I put a sliced manggo in the fridge with expectation of having a cold and fresh fruit cuts in the morning. Yet I found a warm and dark sliced mangoes. The fridge was not working at all. Again, please consider this as a constructive feedback. I was staying at room 629 and that room really need attention. Maybe it was forgotten during your last renovation. The room and else looked really nice, but the toilet and the fridge was like another dimension that's forgotten during the touch up. I don't even went to the shower experience that I always love in Accor Group with their rain-shower, but this one was like from decades ago. Though I must praise for the existence of the faucet in the shower room that helped me for taking my ablution for my pray. Please keep getting betterđź‘Ť

Customer review rating 4.5/5

Lianny H. Friends - Confirmed reviews ALL

Nice , good service

Dear Mrs. Lianny, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.5/5

Yoga B. B. A. Business - Confirmed reviews ALL

So good

Dear Mr. Yoga, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.5/5

Vania K. A. Families - Confirmed reviews ALL

Had such a wonderful stay

Dear Mrs. Vania, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.0/5

Ketty P. J. Business - Confirmed reviews ALL

I choose this hotel because it is located in Cihapit Area which known as a place with many culinary options, I have pleasant stay, there was some technical issue like malfunctioned tv remote and a bit noise in the middle of the night due to low battery of the door key but the staffs were pretty helpful to solve the problem. The breakfast was pretty good, although in my opinion there was too little protein option on the menu 🥲. Overall good.

Dear Mrs. Ketty, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.0/5

Sumantri I. Couples - Confirmed reviews ALL

I stayed in this hotel for many times and always got room upgrade except this visit. I hope that the hotel is full and not because the reservation/front forget to do it.

Dear Mr. Sumantri I., We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 3.0/5

D. D. Families - Confirmed reviews ALL

Feel disappointed upon check in time, nobody available at the priority welcome check in counter. I have to wait about 20 minutes then someone coming And then one more complaint about the bath towel, for 4 stars hotel like Mercure, the towel quite old, the color not white anymore The plus point are the location is good and got welcome cake

Dear Mr. D., Warm greetings from Mercure Nexa Bandung Supratman, On behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review about our hotel. We deeply regret the incident that happened to you and your family. The management has taken preventive measures and disciplinary actions internally at Mercure Nexa Bandung Supratman to ensure that a similar event does not occur again. Once again, we thank you for your review, and we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.5/5

Arini W. Families - Confirmed reviews ALL

Everthing so good

Dear Mrs. Arini, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

It’s nice to return again to this hotel. Free flow mineral water.

Dear Mr. Erwin, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 5.0/5

Bayu I. Families - Confirmed reviews ALL

Best hotel, very well location

Dear Mr. Bayu, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 3.5/5

Bambang M. Families - Confirmed reviews ALL

ok if your holiday type is for exploring Bandung, it's not only for a staycation

Dear Mr. Bambang, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 3.0/5

Renold G. Families - Confirmed reviews ALL

Some improvement required: 1. Cleaness of drinking water dispencer 2. Why difficult to call front office and housekeeping? 3. No clean towel ready on swiming pool 4. Hot water swiming pool is much better 5. Add more Car parking space 6. Shower gel in bathroom is not empty and not refill when cleaning the room

Dear Mr. Renold G., Warm greetings from Mercure Nexa Bandung Supratman. On behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review about our hotel. We deeply regret the incident that happened to you and your family. The management has taken preventive measures and disciplinary actions internally at Mercure Nexa Bandung Supratman to ensure that a similar event does not occur again. Once again, we thank you for your review, and we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.0/5

Melcher K. Families - Confirmed reviews ALL

Exceptional Family Stay in Bandung ​Our family had an excellent and highly comfortable stay booking two rooms at the Mercure Nexa Bandung. The central location made exploring the city incredibly convenient, and the service throughout our visit was absolutely top-notch. ​The only minor drawback was that the queen-size mattress in one of our rooms was a bit too soft for our preference. Overall, however, it was a wonderful experience and we would gladly return!

Dear Mr. Melcher, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.0/5

Karla M. Families - Confirmed reviews ALL

Overall, my stay was good. I’ve stayed at this hotel several times because the location is very convenient and close to many places. The room was clean, and the staff were always friendly and helpful. However, during this stay, I was disappointed with the towels. At check-in, I received a towel that looked old and dingy. The next day, I requested a replacement. They sent two towels—one was acceptable, but the other had noticeable discoloration and fading. I had to ask for another replacement before finally receiving a clean, white towel. Honestly, I was quite disappointed that a hotel at the Mercure standard still keeps worn-looking towels in circulation. Aside from that issue, everything else about my stay was good.

Dear Mrs.Karla M., Warm greetings from Mercure Nexa Bandung Supratman, On behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review about our hotel. We deeply regret the incident that happened to you and your family. The management has taken preventive measures and disciplinary actions internally at Mercure Nexa Bandung Supratman to ensure that a similar event does not occur again. Once again, we thank you for your review, and we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.0/5

Ruvira A. Families - Confirmed reviews ALL

However, the swimming pool is rather too small for a hotel like Mercure.

Dear Mrs. Ruvira, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 4.5/5

Golvedo P. Business - Confirmed reviews ALL

Great and comfort

Dear Mr. Golvedo P., We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 2.0/5

J. J. Families - Confirmed reviews ALL

I recently stayed at this properties under the Accor chain, but unfortunately, it did not live up to a 4-star standard The cons: • Breakfast: The buffet was unappetizing. Most of the vegetables looked wilted and unappealing; I ended up only eating the eggs and tempeh as they were the only items that looked fresh. • The Room: While the bed was comfortable, the room lacks proper soundproofing. The street noise was quite loud throughout the stay. Additionally, the lighting is poorly designed—there is only a lamp above the bed, leaving the desk area quite dark at night. • Privacy Issue: I had to request a missing bath mat upon arrival. While I appreciate the quick response, the housekeeping staff entered our room to place it while we were asleep. Although they delivered what we asked for, entering a room while guests are napping felt like a breach of privacy. (Note: There was also a minor issue with the sink, though maintenance fixed it promptly). The Pros: • Service: The staff here are wonderful. They were incredibly friendly and helpful, kindly recommending local tourist attractions and viral spots. Overall, the staff's hospitality is commendable, but due to the issues with food quality, room noise, and privacy, I likely won't be returning to Mercure Nexa anytime soon.

Dear Mrs. J., Warm greetings from Mercure Nexa Bandung Supratman, On behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review about our hotel. We deeply regret the incident that happened to you and your family. The management has taken preventive measures and disciplinary actions internally at Mercure Nexa Bandung Supratman to ensure that a similar event does not occur again. Once again, we thank you for your review, and we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, Management Mercure Bandung Nexa Supratman

Customer review rating 2.0/5

Dimas A. Families - Confirmed reviews ALL

Room no issue, only the food is bad. Almost the food that served when breakfast had a bad taste.

Dear Mr. Dimas A., Warm greetings from Mercure Nexa Bandung Supratman. On behalf of the management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing our hotel and for taking the time to write a review. We deeply regret the incident that you and your family experienced. The management has taken preventive and disciplinary measures internally at Mercure Nexa Bandung Supratman to ensure that such an incident does not happen again. Once again, thank you for your review; we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, Management Mercure Bandung Nexa Supratman

Customer review rating 3.5/5

Sapto A. Families - Confirmed reviews ALL

This was my first experience with Mercure nexa, however its failed to provide my basic services such as bath mats, or other toiletries and amenities inside the room. I know it was during peak season, however I’ve experienced better service in Bandung with Marriot Group that in the same category

Dear Mr. Sapto A., Warm greetings from Mercure Nexa Bandung Supratman. On behalf of the management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing our hotel and for taking the time to write a review. We deeply regret the incident that you and your family experienced. The management has taken preventive and disciplinary measures internally at Mercure Nexa Bandung Supratman to ensure that such an incident does not happen again. Once again, thank you for your review; we look forward to welcoming you and your family back to Mercure Nexa Bandung Supratman. Warm regards, Management Mercure Bandung Nexa Supratman

Other web-users rate our hotel

  • 242 reviews 7.5/10 Location
  • 777 reviews 7.8/10 Room
  • 866 reviews 9.2/10 Service
  • 15 reviews 4.2/10 WiFi
  • 450 reviews 8/10 Cleanliness
  • 315 reviews 8/10 Breakfast
  • 202 reviews 6/10 Comfort

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