Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 895 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  895 reviews

Customer review rating 2.0/5

Kevin E. Couples - Confirmed reviews ALL

We always stay at Mercure Trion whenever we visit Kuala Lumpur, and our previous experiences have always been positive. However, during this stay, the service we received from the front desk was not up to the standard we have come to expect. Upon check-in, I offered my credit card to be kept on file for any incidental charges, as the room had already been paid for. However, the receptionist, an Indian lady, declined to do so. Later that evening, I ordered a drink at the bar and requested that it be charged to my room. I was informed by the staff that I would need to pay immediately because there was no deposit registered on my account. This was frustrating, especially since I had already attempted to provide my credit card details at check-in. The following day, I returned to the reception desk and insisted that a pre-authorisation be placed on my American Express card, as I intended to use the bar, The Mirror, and room service for my wife during our stay. As a frequent guest, I found this experience disappointing and inconsistent with the level of service we have previously received at the hotel. I hope the management can review this matter to ensure a smoother and more convenient experience for returning guests in the future. Furthermore, at check-out, I was not given the opportunity to review or verify my bill before payment was processed. The incidental charges were automatically charged to my American Express card without my confirmation or approval of the final amount. We only received the invoice by email after we had already left the hotel. As a result, we have been unable to verify whether all the charges are accurate, which has left us concerned about the transparency and accuracy of the billing process. As a returning guest, I would have expected the front desk team to present the final bill for review before processing any payment. This would have allowed us to clarify any discrepancies and leave the hotel with confidence that the charges were correct. In addition, several television channels in our room were not functioning properly throughout our stay, including Discovery Channel, Al Jazeera, and Showcase. The screen displayed what appeared to be signal interference or a "rainy" picture, making the channels unwatchable. We reported the issue to the hotel, and a technician was sent to inspect it. However, despite the visit, the problem was not resolved, and the affected channels remained unavailable for the remainder of our stay. While we appreciated the technician's response, it was disappointing that the issue was not successfully fixed after it had been reported. Despite the issues we experienced during this stay, I would like to acknowledge the excellent service provided by the manager at The Mirror. He recognized us as returning guests and remembered that my wife is an Accor Plus member, which made us feel genuinely welcomed and valued. He was consistently polite, professional, and courteous throughout our interactions. His attention to detail and warm hospitality reflected the level of service we have come to expect from the hotel. We greatly appreciated his efforts, and he was the highlight of an otherwise disappointing stay.

Customer review rating 2.0/5

Ken T. Families - Confirmed reviews ALL

The stay was a little less than satisfying: 1. Saw a small cockroach at the buffet line (breakfast) 2. Room aircond in the room not cold enough 3. Poor car parking system for hotel guests: RM10 per entry (in and out from the hotel on the same day as long as more than 4 hours interval, you will be charged again). Also, for no reasons I’ve got stuck in the basement for 15 mins due to faulty system. 4. Got interrupted twice on 2 different occasions: delivery of drinks and welcome snacks after checking in (i was taking a nap that time)

Dear Ken T., Thank you for taking the time to share your detailed feedback and for being an ALL-Platinum member. We are sorry to hear that your recent stay did not fully meet your expectations. Please accept our sincere apologies for the issues you encountered, including the cleanliness concern at breakfast, the air-conditioning performance in your room, the parking system experience and the interruptions during your stay. We also regret the inconvenience caused by the system delay in the basement parking and the service timing issues with in-room deliveries. Please be assured that your comments have been shared with the relevant teams for immediate review and corrective action, as we take such matters seriously to improve our guest experience. We truly appreciate your loyalty and constructive feedback, and we hope to have the opportunity to restore your confidence in the future. Regards, The Management

Customer review rating 2.5/5

Chuan L. C. Families - Confirmed reviews ALL

An email sent previously and awaiting for further response. Please investigate the incident below: Date 31 May 2026. Time 1900hrs. Hotel Mercure Kuala Lumpur Trion. Poolside Bar Sundeck Cafe. Staff Mahfuz. Incident: Cockroach/insect found in apple juice, one of our drinks (image attached). Not even an explanation/ apology given onsite. It led me to believe this is not a significant problem, and it appears this is how the service typically operates.

Dear Chuan L. C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We would like to assure you that we have already responded to your previous email regarding the incident at Sundeck Café and the matter has been escalated and addressed with the relevant teams for further investigation. We sincerely regret the experience you encountered and the lack of immediate service recovery at the time of the incident. Please be assured that this is not reflective of our usual service standards, and your comments have been taken very seriously for corrective action and further review. Thank you once again for bringing this to our attention. We remain committed to improving our service and hope to have the opportunity to regain your trust in the future. Regards, The Management

Customer review rating 3.0/5

L. Y. Y. L. Couples - Confirmed reviews ALL

Room service was bad - not cleaning any used cups and no toiletries were refilled. Water heater in bathroom not working - gives out extremely hot water and next moment water turned cold suddenly. The heater wasnt stable at all. Parking validation wasnt smooth - have to wait at the exit barrier and pay in cash to the parking management - wasted my time in car waiting for that validation, and causing inconvenience to visitor other than the hotel guest as well.

Dear L. Y. Y. L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are sorry to hear that your recent stay was not fully satisfactory. Please accept our apologies for the issues you experienced with housekeeping service, bathroom water temperature stability and the parking validation process. We also regret the inconvenience caused during check-out regarding your IC and the lack of clarity in communication from our team. Your comments have been shared with the relevant departments for immediate review and improvement to ensure better coordination, clearer communication and a smoother guest experience moving forward. Thank you once again for your feedback and we hope to have the opportunity to welcome you back for a better experience in the future. Regards, The Management

Customer review rating 5.0/5

Z. B. E. Z. Families - Confirmed reviews ALL

Love your hotel. Love the decorations & affordable price. I would love to come back.

Dear Z. B. E. Z., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are grateful for the perfect rating and your amazing review. We also glad to know that you enjoyed your stay overall including the service provided by our team. We will be sure to share them with all our Heartists, who will be glad to know they helped make your family stay memorable. We truly appreciate your support and look forward to welcoming you back for another wonderful stay next time. Regards, The Management

Other web-users rate our hotel

  • 615 reviews 8.4/10 Location
  • 1,021 reviews 7.5/10 Room
  • 768 reviews 7.4/10 Service
  • 36 reviews 2.4/10 WiFi
  • 511 reviews 8.3/10 Cleanliness
  • 412 reviews 5.6/10 Comfort
  • 371 reviews 9.1/10 Vibe
  • 161 reviews 6.8/10 Breakfast

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