Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 919 reviews

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Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

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Room 1

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  919 reviews

Customer review rating 4.0/5

Nazrul H. B. J. Families - Confirmed reviews ALL

Dear Nazrul H. B. J., Thank you for your feedback and for being a valued ALL Gold member. We're pleased your room is clean, comfortable and our team made your check-in and check-out smooth. We're sorry the gym fell short of expectations and we'll be looking into improving it. We've also noted your feedback on the Wi-Fi speed. We hope the adjoining retail outlets offered some convenient options during your stay and we'd love to welcome you back again in the near future. Regards, The Management

Customer review rating 5.0/5

Amine S. Families - Confirmed reviews ALL

Dear Amine S., Thank you for the perfect rating and your wonderful review. We are truly delighted to learn that you and your family had such a memorable experience with us. It is especially rewarding to know that our team's hospitality, the comfort and cleanliness of your suite as well as the recognition of your ALL Gold membership contributed to an enjoyable stay. The greatest compliment we could receive is knowing that you extended your stay plans and chose to return to us again. Your recommendation means a great deal to our team. We sincerely appreciate your support and look forward to welcoming you and your family back for another exceptional stay in the future. Regards, The Management

Customer review rating 4.5/5

Norhafiz J. Families - Confirmed reviews ALL

Dear Norhafiz J., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate your continuous support as an ALL-Platinum member. We are delighted to know that you enjoyed the menu offerings at The Mirror Restaurant and that our team members, especially Mr. Tawfiq, Mr. Sankarean, and Mr. Kamarul made a positive impression during your stay. We will be sure to share your generous compliments with them and our kitchen team. We also noted on your feedback regarding the recognition of your Platinum membership benefits at check-in. Rest assured we will reinforce the necessary training with our team to ensure a smoother experience for our valued ALL members. Thank you once again for your kind comments and constructive feedback. We look forward to welcoming you and your family back to Mercure Kuala Lumpur Trion in the near future. Regards, The Management

Customer review rating 3.0/5

Northasia K. Families - Confirmed reviews ALL

Dear Northasia K., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are sorry that your arrival experience did not meet expectations and we regret that our service did not leave a more positive impression. Your comments regarding the friendliness and flexibility of our front office team have been noted and will be shared with the relevant department for review and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a better experience in the future. Regards, The Management

Customer review rating 4.0/5

Soffi H. Families - Confirmed reviews ALL

Dear Soffi H., Thank you for your continuous support and for taking the time to share your feedback. We are delighted to know that you had a comfortable stay and enjoyed the smooth check-in and check-out experience. We will also be sure to share your kind recognition with Joel. At the same time, we apologize for the lack of assistance upon your arrival. We understand your disappointment, especially as this has been a recurring experience and we will review this with our team to improve our guest arrival experience. We also appreciate your feedback regarding the placement of the filtered water tap and will take your comments into consideration as we continue to enhance our sustainability initiatives. We look forward to welcoming you back to Mercure Kuala Lumpur Trion in the near future. Regards, The Management

Other web-users rate our hotel

  • 633 reviews 8.3/10 Location
  • 1,023 reviews 7.4/10 Room
  • 782 reviews 7.4/10 Service
  • 36 reviews 2.4/10 WiFi
  • 512 reviews 8.2/10 Cleanliness
  • 421 reviews 5.4/10 Comfort
  • 371 reviews 9.2/10 Vibe
  • 163 reviews 6.9/10 Breakfast

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