Mercure Cibadak Sukabumi Resort 4 stars

Dear Mrs Hanna J., Thank you for the great review of for Mercure Cibadak Sukabumi Resort, We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Dear Mr. Lilik E., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the condition of the room, particularly the sticky floor and the presence of flies during your stay. This does not reflect the standards of cleanliness and comfort that we strive to provide for our guests. Please be assured that we have shared your comments with our Housekeeping team for immediate review and corrective action. We are also strengthening our preventive measures to ensure a more comfortable environment for all our guests. We truly appreciate your understanding and are grateful that you have given us the opportunity to improve. We look forward to welcoming you back on your next visit and providing you with a much better experience. Warm regards, Yovi Syahilman General Manager

Dear Mr Gideon S. A., Thank you for sharing your detailed feedback and for choosing to stay with us. We are delighted to know that you enjoyed your time at the hotel and appreciated the friendliness of our team as well as the variety of activities available, including the bird aviary, archery, shooting range, swimming pool, gym, and other outdoor experiences. At the same time, we sincerely appreciate you bringing your concerns to our attention. We regret the discomfort caused by the smoke from the surrounding area during your stay. While this situation originates outside the hotel premises, we understand how it can affect the overall guest experience, particularly for guests staying in rooms closest to the affected area. Please be assured that we continue to coordinate with the relevant parties and local community to help address this matter whenever possible. We also thank you for your honest feedback regarding the food quality and breakfast service. Your observations about the flavor profile of our dishes and the replenishment timing during breakfast have been noted and shared with our culinary and service teams. We understand the importance of maintaining food availability throughout all breakfast sessions, and we will review our refill procedures to ensure a more seamless dining experience for our guests. Thank you once again for your valuable comments. Feedback such as yours helps us identify areas for improvement while continuing to enhance the experiences we provide. We hope to have the opportunity to welcome you back and deliver an even better stay in the future. Best regards Yovi Syahilman General Manager

Dear Mr. Edy K., Thank you for your wonderful review and for choosing Mercure Cibadak Sukabumi Resort for your family staycation. We are delighted to hear that you and your family enjoyed our facilities, especially the aviary, and that our team was able to make your stay comfortable and memorable through their friendly and attentive service. Your special recognition of Chef Agus and our culinary team is truly appreciated. We will be pleased to share your kind compliments with them. Knowing that our breakfast buffet exceeded your expectations is a great encouragement for all of us to continue delivering exceptional experiences. Thank you for your recommendation. It was our pleasure to host you and your family, and we look forward to welcoming you back for another relaxing and enjoyable stay at Mercure Cibadak Sukabumi Resort. Warm regards, Yovi Syahilman General Manager

Dear Mr Sapto A. N., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. However, we are pleased to know that our team was able to respond promptly and assist you in resolving the issue as quickly as possible. We also appreciate your comments regarding the breakfast variety and room size. Guest feedback is invaluable to us, and we will share your observations with the relevant teams as we continuously work to improve our facilities and services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Warm regards Yovi syahilman General Manager