Mercure Cibadak Sukabumi Resort 4 stars

Customer review rating (ALL Rating) 4.6/5 260 reviews

Best price
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Mercure Cibadak Sukabumi Resort - Image 1
Mercure Cibadak Sukabumi Resort - Image 2
Mercure Cibadak Sukabumi Resort - Image 3
Mercure Cibadak Sukabumi Resort - Image 4
Jalan Raya Nagrak, Cisarua, Nagrak, 43356 KABUPATEN SUKABUMI, Indonesia

Description

Hotel extras

  • First Mercure resort concept in Java, conveniently accessible from Jakarta and Bogor.

  • 99 rooms and treehouses set amid sweeping natural views.

  • Enjoy four pools, a dedicated kids pool, a birds aviary, and an activity centre for all ages.

  • Host indoor events with modern facilities or enjoy refreshing outdoor activities.

  • Complimentary daily activities designed for memorable experiences.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room, balcony and aviary view - 1 double bed

Photo out of - Classic room, balcony and aviary view - 1 double bed

The Classic Room with twin beds features a private balcony overlooking the birds aviary. Designed for cosy stays, the room comes with a 55 Smart TV, minibar, tea and coffee facilities, local treats, and a refreshing rain shower for everyday comfort.

  • Views:

    Garden View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Web TV
  • 43'/109 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Garden View
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 43'/109 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Featuring a private balcony over the pool, this room with a double bed is ideal for young couples. The modern interior is accented with warm wood tones and includes a Bluetooth speaker, espresso machine, complimentary minibar, and local treats.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Web TV
  • 43'/109 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

With a balcony overseeing the lagoon, this room with twin beds offers a serene and spacious stay. Modern interiors and soft tones complement the Bluetooth speaker, espresso machine, and complimentary minibar for a relaxed and elevated experience.

  • Views:

    Lagoon view

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Designed for a refined stay, enjoy a double bed with a private balcony and a spacious setting. Modern interiors, soft tones, and thoughtful details complete a Bluetooth speaker, espresso machine, and complimentary minibar, for a comfortable retreat.

  • Views:

    Lagoon view

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Web TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

With direct lagoon access, this spacious room offers a modern, riveting stay. With a private balcony, Bluetooth speaker, espresso machine, complimentary minibar, and local treats, it's a refined setting for guests who enjoy seamless outdoor access.

  • Views:

    Pool side

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

With direct lagoon access, this room with a double bed offers a calm, cozy retreat. A private balcony, Bluetooth speaker, espresso machine, complimentary minibar, and local treats enhance the stay for guests who want seamless indoor-outdoor living.

  • Views:

    Pool side

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Suite features a living area and private balcony with mountain views for a comfortable and refined stay. Modern comforts include a bathtub, 55 Smart TV, Bluetooth speaker, complimentary minibar, espresso machine, and local treats.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 64 m² / 688 sq ft

Bedding

Double bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Villa

Treehouse 3-bedroom - 2 double bed and 2 single beds

Non contractual photo

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Villa

Deluxe Villa with 3 Bedrooms

Non contractual photo

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Cibadak Sukabumi Resort

Jalan Raya Nagrak, Cisarua, Nagrak
43356 KABUPATEN SUKABUMI
Indonesia

GPS:-6.88454, 106.78665

Telephone
Fax +620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 99 rooms
  • 5 floors

Languages spoken at the hotel

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Porter

  • Porter

Catering

One Restaurant

One Bar

Breakfast

  • Buffet

Business

6 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Well-being

Pool

Outdoor unheated pool

Fitness center

Sports and leisure

River rafting Additional charge

  • Nearby

Horseback riding

  • Nearby

Rafting Additional charge

  • On site

Rafting Additional charge

  • Nearby

Horseback riding

  • On site

River rafting Additional charge

  • On site

DEVALOKA

  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Overlooking Mount Salak and the resort's aviary, Devaloka Restaurant offers international favorites and modern local-inspired cuisine in a relaxed, green setting. Open for breakfast, lunch, and dinner.

Relax across an infinity pool, a three-tier pool, and a kids pool, framed by lush greenery and tropical landscapes.

Create a meaningful wedding celebration in a beautiful resort setting, with scenic views, thoughtful service, and a personal wedding coordinator.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  260 reviews

Customer review rating 4.5/5

Adiyanto P. Families - Confirmed reviews ALL

Dear Mr. Adiyanto p., Thank you for sharing your wonderful experience at Mercure Cibadak Sukabumi Resort. We are delighted to know that you enjoyed our spacious rooms, beautiful nature views, warm hospitality, and various activities for the whole family. We sincerely appreciate your feedback regarding the surrounding natural environment and breakfast replenishment service. Your feed back have been noted and will be shared with the relevant teams for further attention and improvement. Thank you for your overall positive rating. We look forward to welcoming you and your family back for another memorable stay. Sincerely, Management Team Mercure Cibadak Sukabumi Resort

Customer review rating 4.5/5

Dedi L. Couples - Confirmed reviews ALL

Dear Mr. Dedi L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.5/5

Indah A. Families - Confirmed reviews ALL

Dear Mrs. Indah A. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.5/5

Adeline W. Families - Confirmed reviews ALL

Dear Mrs. Adeline w., Thank you for sharing your experience with us. We are delighted to know that you enjoyed your comfortable stay, our hospitality, and the breakfast experience with its lovely food and scenic ambience. We also appreciate your feedback and will share it with the relevant team for further attention. We look forward to welcoming you back to Mercure Cibadak Sukabumi Resort for another pleasant stay. Sincerely, Yovi Syahilman General Manager

Customer review rating 5.0/5

Syahidan S. W. Families - Confirmed reviews ALL

Dear Mr. Syahidan S. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Dear Mrs. Indah A. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.5/5

Adeline W. Families - Confirmed reviews ALL

Comfortable stay, great hospitality, and very nice breakfast experience (food, view ambience). But there are so many potholes on the road.

Dear Mrs. Adeline w., Thank you for sharing your experience with us. We are delighted to know that you enjoyed your comfortable stay, our hospitality, and the breakfast experience with its lovely food and scenic ambience. We also appreciate your feedback and will share it with the relevant team for further attention. We look forward to welcoming you back to Mercure Cibadak Sukabumi Resort for another pleasant stay. Sincerely, Yovi Syahilman General Manager

Customer review rating 5.0/5

Syahidan S. W. Families - Confirmed reviews ALL

The hotel has a beautiful view. We can see mountain ranges, green view. Besides that, they has a lot of games for children, aviary and swimming pool. Good package for family staycation.

Dear Mr. Syahidan S. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.5/5

Carla F. Families - Confirmed reviews ALL

Overall staying in mercure cibadak very comfort and my son also happy because the facility complete starting from the pool is clean, the aviary having many various bird and other animal, so my son can play with them

Dear Mrs. Carla F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.5/5

Andria B. Families - Confirmed reviews ALL

Everything was okay, excepeti cant have early check in, but anything else was satisfying

Dear Mr. Andria B., Thank you for sharing your feedback with us. We are pleased to know that you had a satisfying stay overall. We appreciate your understanding that early check-in is subject to room availability. We look forward to welcoming you back for another enjoyable stay at Mercure Cibadak Sukabumi Resort. Sincerely, Management Team Mercure Cibadak Sukabumi Resort

Customer review rating 5.0/5

Hakim H. Families - Confirmed reviews ALL

Comfortable

Dear Mr. Hakim H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.5/5

Joseph M. Families - Confirmed reviews ALL

love the treatment of every staff. when I booked thte tree house for tow nights, my wife and mother in law couldn't sleep because of the quality of the tree house. I told the hotel staff and they upgraded our room for the next night. I just wished that they could have given more compensation as to the tree house room can barely called as a staycation experience.

Dear Mr. Joseph M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.0/5

Charles F. Families - Confirmed reviews ALL

We were enjoy the staycation, from Receptionist team that handling check in and out process very fast process, clear and giving quest of treasure hunt. Activity team Wildan that provided good supportive service on archery and paintball, Aviary team, Hamid which very passionate on explaining the animals specialty and friendliness, my kid loves it. Also the cleaning service team, Alfi that politely and did good job on cleaning the room. Room were okay, we booked privelege lux lagoon view. Loves the environmental and mornings breeze. Small hiccups on guests that still smokes in their balcony from Room 3212. Really cannot appreciate clean air.

Dear Mr. Charles f., Thank you for sharing your experience with us. We are delighted to know that you enjoyed your staycation and appreciated the hospitality and services provided by our team. Your kind words will be shared with the team as encouragement. We also appreciate your feedback regarding the smoking concern and understand the importance of a comfortable environment for all guests. We look forward to welcoming you and your family back for another memorable stay. Sincerely, Management Team Mercure Cibadak Sukabumi Resort

Customer review rating 4.5/5

Irman A. Families - Confirmed reviews ALL

Thank You for your hospitality, nice all member staff hotel, clean hotel..

Dear Mr. Irman A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 5.0/5

Demos W. A. Families - Confirmed reviews ALL

Happy

Dear Mr. Demos W. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 3.5/5

Annisa M. Families - Confirmed reviews ALL

The hotel offers wonderful family activities, and the staff are incredibly warm, welcoming, and helpful. Unfortunately, the room condition urgently needs an upgrade. The AC was not cooling properly, and there were leaks from the sink and toilet, causing an unpleasant odor. Additionally, the desk lamp was broken, and the cabinet under the water heater was dirty with pest droppings. Aside from these issues, the rest of the stay was comfortable enough.

Dear Mrs. Annisa M., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our family activities and experienced the warmth and hospitality of our team. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is greatly appreciated and will be shared with the relevant teams for further evaluation and improvement. We hope to have the opportunity to welcome you and your family back for a more enjoyable and comfortable stay. Sincerely, Management Team Mercure Cibadak Sukabumi Resort

Customer review rating 5.0/5

Renoldius W. Couples - Confirmed reviews ALL

From the start of check-in process, Rara as FO attendant who handled me, was super friendly and cheerful, she explained in details all the information regarding my stay. She also valued my tier membership and granted me room upgrade. They read my notes when I made the booking and they delivered! Day 1 breakfast was served ala carte due to low of occupancy and I requested to have breakfast on the go and again THEY DELIVERED! Day 2 breakfast was served buffet style and it was good. Stayed at room 1107, small feedback is the bidet/jet washer could have been better on the water pressure, and there front door of my room is not really closed, there's a gap between door leaf and door frame, I noticed it when I was about to sleep and I turned off all the lights in the room and I see the lights from the corridor. Other than that all was very special, they even provide us with free photoshoot sessions which unfortunately I cannot use it. Oh yeah, it would be a great addition if the hotel has electric vehicles charging stations as in Sukabumi Area not many SPKLU.

Dear Mr. Renoldius W., Thank you for sharing your wonderful experience and valuable feedback. We are delighted to know that our team, especially Rara, made your stay special through warm hospitality and attentive service. We also appreciate your suggestions, which will be shared with the relevant team for further evaluation and improvement. Your feedback regarding electric vehicle charging facilities is also greatly appreciated. We look forward to welcoming you back for another memorable stay at Mercure Cibadak Sukabumi Resort. Sincerely, Management Team Mercure Cibadak Sukabumi Resort

Customer review rating 4.5/5

M. M. Families - Confirmed reviews ALL

Overall oke

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 5.0/5

Jil H. Families - Confirmed reviews ALL

We had a delightful experienc 1. Comfortable room 2. Convenient room location with easy access to restaurants, the fitness center, and the swimming pool 3. Plenty of play activities for children

Dear Mrs. Jil H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 5.0/5

Jackson J. Families - Confirmed reviews ALL

Very nice stay. The room is clean and the staffs are extremely helpful w the check in and check out process. Tried both the cabin tree room and the hotel room, kids love the tree cabin room as it felt very adventurous to them, while the adults prefer the modern interior of the building room. There are lots of activities especially during the weekend, especially love the aviary and horse-riding. You can feed deer, fish and birds in the aviary park. The ambience itself is very tranquil and the sound of the waterfall adds up to the serenity. Treasure hunt was also provided which was very fun and memorable as you are tasked to take pictures on the beautiful spots around the hotel's vicinity. Furthermore, there is a free whole pizza upon the completion. Breakfast options are decent too.

Dear Mr. Jackson J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 5.0/5

F. F. Families - Confirmed reviews ALL

Very good location, Very Friendly staff at check in ( Mr. Sandy the FOM and the staf Nisa and Tio or Eko i forgot the name), comfortable stay, the room is very clean. Also the hospitality of the restaurant staff (Mr. Azwar). This hotel is perfect for a family vacation or for office events

Dear Mr. F. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.0/5

K. K. Families - Confirmed reviews ALL

Overall, we had a really nice stay at Mercure Cibadak Sukabumi. It’s an awesome spot for spending quality family time, especially if you have young kids, as there are plenty of fun activities to keep them entertained. A special shoutout to some of the amazing staff who made our stay extra memorable: Ms. Geswa (Bartender): Super friendly and served up great drinks with fantastic energy! Mr. Asril (F&B): Excellent, attentive service at the restaurant. Ms.Nisa (Front Office): Warm, welcoming, and made our check-in process super smooth. The Mini Zoo Team: Unbelievably friendly, patient, and educational with the kids—they absolutely loved it! A few minor areas where there's room for improvement: Staffing: We noticed quite a few trainees on duty; while everyone was polite, service felt a bit hesitant at times. Signage: Navigation around the property could be better. Adding clearer directional signs, especially toward the Lux area, would be super helpful. Access: The drive into the resort takes a bit of effort since it's tucked away via a narrow and somewhat rough road. All in all, it’s still a fantastic option for a family getaway in Sukabumi, and we’d definitely love to visit again!

Dear Mr. K. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management Team Mercure Cibadak Sukabumi Resort

Customer review rating 5.0/5

Eka D. S. Families - Confirmed reviews ALL

Humble staff, comfort room, clean swimming pool

Dear Mrs. Eka D. S. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.5/5

Fandi A. Families - Confirmed reviews ALL

Finally, after so many failed attempts to book this hotel, we managed to get a room, even though it was only for a Friday stay! The receptionist told us that weekends were already fully booked for the next month, which probably says a lot about how popular this place is with families. We stayed in a Privilege Room with a balcony and pool view on the 3rd floor. We chose a double bed for the four of us with our young children, and the space was comfortable enough. The biggest highlight of this hotel is definitely how family and kid-oriented it is. There are so many activities for children, especially on weekends: clowns, character balloons, mini bartender activities, horse riding, face painting, archery, shooting games, animal feeding, and many more. There’s also a dedicated play area inside the unique garlic-shaped tent, where kids can play, watch movies, and even play PS5. The room itself is modern, although not particularly large. Water dispensers are conveniently available along the room corridors. The main swimming pool on the first floor is around 1.5 meters deep, with a separate pool for younger children. The main hotel building offers both Classic and Privilege rooms, while several other room types are located outside the main building. Another nice surprise when we arrived was a complimentary professional photo session. The results were actually really good! We received one printed photo with a small frame for free, while the digital files were available for an additional charge. And don’t forget to visit the aviary! You can feed the fish, birds, and deer, as well as enjoy other interactive animal activities with iguanas, civets, cats, birds, and more. This was definitely another highlight for the kids. Breakfast also deserves a mention. The selection was extensive and varied, ranging from local Indonesian dishes to Western options, with a dedicated selection for children as well. The only real downside for us was the road leading to the hotel. There are quite a lot of potholes, and you’ll be sharing the road with large trucks since this is also one of the alternative routes toward Nagrak. Overall, this is a hotel that really understands family holidays. With so many activities available, the hotel itself becomes part of the destination, not just a place to sleep. No wonder weekends are so difficult to book!

Dear Mr. Fandi A. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yovi Syahilman General Manager

Customer review rating 4.0/5

Erio P. Business - Confirmed reviews ALL

Nice Hotel , with great landscape

Dear Mr. Erio P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management Team Mercure Cibadak Sukabumi Resort

Other web-users rate our hotel

  • 101 reviews 7.5/10 Location
  • 623 reviews 9.3/10 Room
  • 826 reviews 9.4/10 Service
  • 373 reviews 9.3/10 Cleanliness
  • 322 reviews 9.1/10 Amenities
  • 239 reviews 9.4/10 Vibe
  • 165 reviews 8.8/10 Breakfast

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