Novotel Bogor Golf Resort & Convention Center 5 stars

Customer review rating (ALL Rating) 4.7/5 893 reviews

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Novotel Bogor Golf Resort & Convention Center - Image 1
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Golf Estate Bogor Raya, West Java, 16710 BOGOR, Indonesia

Description

Hotel extras

  • 18-hole golf course, tennis, fitness centre

  • Free WiFi, many rooms with terrace or balcony

  • Kids' club with playground and outbound area

  • Pamper your kids with activities and meals with MyKids package

  • Indulge in our beverage experience with MyGlass package by Le Club Accorhotels

Our accommodation(s)

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Hotel location

Novotel Bogor Golf Resort & Convention Center

Golf Estate Bogor Raya, West Java
16710 BOGOR
Indonesia

GPS:-6.604141, 106.836877

Telephone
Fax +62 251 8271333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  893 reviews

Customer review rating 3.5/5

David T. Families - Confirmed reviews ALL

Room is very dirty, cant walk without Slipper. Room cleaning not refill anything like soap, tissue. Trash bin still full. Please refresh your pool area it would satisfy family vacation.

Dear Mr. David, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bogor Golf Resort & Convention Center. Please accept our sincere apologies for the shortcomings you experienced, particularly regarding the cleanliness and maintenance of your room. We are truly disappointed to learn that the room condition did not meet your expectations, including the incomplete replenishment of amenities, the unemptied trash bin, and the level of cleanliness that made you feel uncomfortable during your stay. This is certainly not reflective of the standards we strive to maintain. We also regret to learn that the condition of our pool area did not provide the enjoyable family experience you had anticipated. Your comments regarding the pool facilities have been shared with the relevant departments for immediate review and improvement, as we continuously work to enhance our facilities and guest experience. Your feedback is extremely valuable to us, and we appreciate you bringing these matters to our attention. Please rest assured that corrective actions will be taken with our Housekeeping and Recreation teams to prevent similar occurrences in the future. We sincerely hope that you will allow us another opportunity to welcome you back and provide you with a much more pleasant and memorable experience. Warm regards, Richardo Carleone Front Office Manager

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

First room I had still had guests inside! Second room is noisy due to road outside. Third room, sink cannot drain, bathroom is mouldy and peeling, towels are old and greyish.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bogor Golf Resort & Convention Center. Please accept our sincere apologies for the unacceptable experience you encountered during your room allocation process. It is highly concerning that the first room assigned was not properly checked prior to arrival, and we deeply regret the inconvenience and discomfort this situation has caused you. We are also very sorry to learn about the condition of the subsequent room, including the noise disturbance, drainage issue, bathroom condition, and the quality of the linens provided. These are not reflective of our usual standards, and your comments have been immediately shared with our Housekeeping and Engineering teams for urgent inspection and corrective action. We fully understand how these issues have impacted your overall comfort and experience, and we sincerely regret that we were unable to provide you with a seamless and pleasant stay. Your feedback is extremely important to us as it highlights critical areas that require immediate improvement. Please be assured that we are taking your concerns seriously to prevent similar situations from occurring in the future. We truly hope you will consider giving us another opportunity to restore your confidence in Novotel Bogor Golf Resort & Convention Center with a much improved experience. Warm regards, Richardo Carleone Front Office Manager

Customer review rating 3.5/5

Yuniar F. Couples - Confirmed reviews ALL

Overall, I had a pleasant stay at this hotel, especially because of its beautiful natural surroundings and relaxing atmosphere. The environment feels more like a tourist destination than a typical hotel, making it a wonderful place to unwind and enjoy nature. One of the highlights was the food. The quality and taste were excellent, and there was a wide variety of dishes available. The dining facilities were also spacious with multiple dining areas. However, most of the tables were designed for large groups. There were not many small tables for couples or small families of two or three people. As a result, many large tables had only a few guests, which seemed less efficient. Throughout my stay, I greatly appreciated the consistently friendly, helpful, and professional service from the room service and hotel staff. On the downside, the most significant issue was the room's poor soundproofing. Noise from neighboring rooms and the hallway could be clearly heard inside the room. Unfortunately, this significantly affected my sleep quality, and on one night, I was unable to sleep properly due to the noise. In my opinion, a comfortable and quiet room is one of the most important reasons people choose to stay at a hotel. While the hotel excels in atmosphere, scenery, food, and service, improving sound insulation would greatly enhance the overall guest experience.

Dear Mrs. Yuniar, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are delighted to know that you had an overall pleasant experience and enjoyed the natural surroundings, relaxing atmosphere, and unique resort setting that make our property feel like a destination in itself. We are also pleased to hear that you enjoyed the quality and variety of our food offerings, as well as the spacious dining facilities. Your observation regarding the table arrangements is greatly appreciated, and we will certainly share your feedback with our Food & Beverage team as we continuously look for ways to enhance our guests' dining experience. Furthermore, we are truly grateful for your kind recognition of our team members. Knowing that you found our staff friendly, helpful, and professional throughout your stay is very rewarding and will serve as motivation for us to continue delivering excellent hospitality. At the same time, we sincerely apologize for the inconvenience caused by the noise disturbance and the room's soundproofing. We understand how important a quiet and restful environment is to a comfortable stay, and we regret that this issue affected your sleep quality. Your feedback is highly valued and will be shared with the relevant teams as part of our ongoing efforts to improve our facilities and guest experience. Thank you once again for your constructive feedback and for highlighting both the strengths and areas for improvement. We truly appreciate your support and hope to have the opportunity to welcome you back to Novotel Bogor Golf Resort & Convention Center for an even more enjoyable and restful stay in the future. Warm regards, Scott Won General Manager

Customer review rating 3.0/5

Ilham R. Business - Confirmed reviews ALL

overall it was a great place to spend and stay, once i check in the welcome wording request was fulfilled, the mahoni bar was so cozy, on the 1st evening i found my outdoor balcony lamp and the TV is having an issue and not working, i requested to be check and need around 30-45 mins to technician to come, however not ruined my stay. i still have a pleasant stay here, asist well with hk, fb and all the team, thankyou and see you again

Customer review rating 4.5/5

Ilham A. Families - Confirmed reviews ALL

Only one problem that we have is the balcony door is not closed properly but the engineering already fix it and the wadrobe handle is detached

Dear Mr. Ilham A., Thank you for staying with us and for sharing your feedback. We are delighted to know that overall you had a comfortable stay with us. It is always rewarding to hear that our guests enjoyed their time at the resort. At the same time, we sincerely apologize for the inconvenience caused by the balcony door that was not closing properly and the detached wardrobe handle. We appreciate your understanding and are pleased to know that our Engineering team was able to promptly assist in fixing the balcony door issue during your stay. Your feedback regarding the wardrobe handle has also been noted and will be shared with the relevant team for further attention and maintenance. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Bogor Golf Resort & Convention Center for another comfortable and enjoyable stay in the future. Warm regards, Scott Won General Manager

Other web-users rate our hotel

  • 209 reviews 8.3/10 Location
  • 1,113 reviews 8/10 Room
  • 1,473 reviews 9.1/10 Service
  • 7 reviews 5/10 WiFi
  • 558 reviews 8.8/10 Vibe
  • 551 reviews 7.3/10 Cleanliness
  • 271 reviews 8.7/10 Breakfast
  • 79 reviews 5.4/10 Pool

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