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Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

Customer review rating 4.5/5 1,335 reviews

Pullman Ciawi Vimala Hills Resort Spa & Convention
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Hotel extras

  • The first Pullman Resort concept in Indonesia with convenient access from Jakarta and Bogor

  • 208 rooms with balcony overlooking the pools & Mount Salak and 21 villas with bedroom and pool

  • Vibrant dining options: 2 indulging restaurants & 2 stylish bars

  • 4soothing & rejuvenating swimming pools (up to 1500 sqm) with Kids Club & a relaxing Fit & SPA

  • 2 ballrooms & 4 function rooms (fit up to 1300 guests) with natural daylight and balcony

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog
Megamendung, Bogor
Megamendung
16770
bogor
indonesia

Tel: +622518306888

Fax: (+62)2518306889

Check-in from 15h00

Check out up to 12h00

  • CISARUA BUS STATION :  BOGOR CIAWI

  • By plane

    SOEKARNO HATTA At 80km / 49.71 miles

  • By train

    BOGOR STATION At 15km / 9.32 miles

  • By train

    BOGOR STATION At 16km / 9 miles

GPS :-6.664875, 106.8673125

Our accommodations

Situated in a serene atmosphere, Pullman Ciawi Vimala Hills Resort Spa & Convention features 208 rooms & 21 villas with comfy Pullman bed, rain shower, up to 60" LED Interactive Technology TV, WiFi, balcony, pool access and view to Mount Salak.

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, Garden Access

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Garden Access

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

MAD COW VIMALA HILLS

Type of cuisine: Regional

Mad Cow Vimala Hills is a stylish departure from a traditional steakhouse to enjoy deliciously juicy steak, fresh seafood, tasty appetizers & platters for sharing socially accompanied by rejuvenating selections of non - alcoholic drinks except beers.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAMAR RESTAURANT

Type of cuisine: International

Damar is an all day dining with access to family entertainment areas offering scrumptous buffet & a-la carte menu of Indonesian & International favorites with ingredients from locally grown products & serves non-alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Salak Bar & Lounge

Non contractual photo

Salak Bar & Lounge is where guests unwind & relax throughout the day savoring delectable gourmet snacks & selections of liquorless libations (except beers) to enjoy a pleasant relaxing sense & view overlooking the resort, lush garden & Mount Salak.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Padi Pool Bar

Non contractual photo

Set along in a natural surrounding & perched next to the resort's lagoon styles swimming pools, Padi Pool Bar is an enduring concoction of culinary experience & a haven of serenity, serving light dishes & refreshing non-alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,040 m²

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Ciawi Vimala Hills Resort Spa & Convention

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,335 reviews

tripadvisor

TripAdvisor Rating 4.5/5

681 reviews

Perfect place for a short getaway

TripAdvisor rating 4.5/5

andrewmaxell 18/06/2020 TripAdvisor review

Everything's perfect, only this time there are few things that make the stay was not perfect. There are hairs in bathroom and on the bed. The amenities are not consistent for each room (there are room that provide 2 espresso glasses, other room provide 2 tea glasses, etc).

Dear andrewmaxell, Thank you very much for choosing our hotel and taking the time to write your recent staying experience at Pullman Ciawi Vimala Hills Resort Spa & Convention. I am happy to know that you have found our resort a perfect place for a getaway. I have taken notes of the discomfort you have come across during your stay and I would like to sincerely apologize for the level of service that is not up where it is supposed to be. Your feedback is a valuable resources that will be used as our references for improvement. I highly appreciate the information. Once again, thank you very much we look forward to welcoming you again at Pullman Ciawi Vimala Hills Resort Spa & Convention. Yours sincerely, Gilles Tressens General Manager

My experience in Pullman Ciawi

TripAdvisor rating 4.5/5

Harry1234665 17/06/2020 TripAdvisor review

Cleanliness of the room hotel should be improved, founded : 1. There was web spider in balcony 2. Dusty box in tea and coffee place Cleanliness in the restaurant should be improved, founded; Inside the restaurant there were several insects flying in my table, it happeened two days in a row when I had my breakfast or lunch in that restaurant

Dear Harry1234665, Thank you very much for choosing our hotel and taking the time to write your recent staying experience at Pullman Ciawi Vimala Hills Resort Spa & Convention. It is with much regret to learn that you did not have a satisfactory stay during your last visit to the resort. I would like to sincerely apologize for the discomfort you have come across related to the level of cleanliness which far from our standard. Rest assured that we have taken an immediate and appropriate measures to address the issue and prevent future occurrence. Once again, thank you very much and it is our hope that you will give us the opportunity to serve you better in the future. Yours sincerely, Gilles Tressens General Manager

Perfect for short gateaway

TripAdvisor rating 4.5/5

LordCimike 11/06/2020 TripAdvisor review

Place near Puncak, a very nice spot because not having a full traffic ( still at gadog ) and have a big spacios and clean room, good service and fast cek in, really pretty nice hotel big recomended for those who have a kids and big families

Dear LordCimike, Thank you very much for choosing our hotel and for taking the time to write your recent staying experience at Pullman Ciawi Vimala Hills Resort Spa & Convention. Thank you for recommending us to the TripAdvisor readers. I am happy to learn that you had a wonderful stay and we have exceeded your expectation. It is also pleasing to know that you have been impressed with the hotel’s strategic location & facilities, service level and the quality of the food. Once again, thank you very much and my team and I look forward to welcoming you back at the resort soon. Yours sincerely, Gilles Tressens General Manager

Nice.. like resort in Bali.. but in Jakarta

TripAdvisor rating 4.5/5

z1d4n377 10/06/2020 TripAdvisor review

Nice Hotel, nice service and good enviroment.. feel like in Bali with resort desain.. view Montain is very good, the activity for children is also interesting. Good food for breakfast, have many nice pool

Dear z1d4n377, Thank you very much for choosing our hotel and for taking the time to write your recent staying experience at Pullman Ciawi Vimala Hills Resort Spa & Convention. I am happy to learn that you had a wonderful stay and we have exceeded your expectation. It is also pleasing to know that you have been impressed with the level of service, hotel’s facilities and the quality of the food. Once again, thank you very much and my team and I look forward to welcoming you back at the resort soon. Yours sincerely, Gilles Tressens General Manager

nice place for a quick escape

Customer review rating 4.5/5

Nadya Couples - 20/04/2020 Confirmed reviews ALL

the stay was splendid, hotel location and design is very nice eventhough our trip happen when corona virus spreading all over the world thus some facilities is not offering their best service such as breakfast buffet or spa treatment which closed due to virus anticipation. Overall we have an enjoyable stay and we would like to visit again when the situation getting better to fully appreciate the service that hotel offer.

Dear Sri l., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. Please allow me to express my sincere apology for the inconvenience that you encountered with our not fully operated facility due to this pandemic. and we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Gilles Tressens General Manager

Great stay at Pullman Vimala Hills

Customer review rating 4.5/5

Jonathan Couples - 16/04/2020 Confirmed reviews ALL

Great Experience with excellent services and facilities. Breakfast food taste can be improved to be a 5 star quality because it feels like a 4 star hotel breakfast. Pricing through OTA is also very different and not beneficial for customer

Dear Jonathan A., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback and I am delighted to know that our resort facilities and the service have met your expectation. We have noted your comment for the food quality and addressed it with the team. For OTA pricing, we suggest you to book direct on our Accor website or direct to our hotel. And we appreicte your comment for our team; Magda who deliver an excellent service during your stay. We are looking forward to welcoming you again soon at our Resort. Sincerely, Gilles Tressens General Manager

Best Ever Pullman Experience

Customer review rating 4.5/5

Firman K. Couples - 05/04/2020 Confirmed reviews ALL

Pullman Ciawi was Extraordinary. The Service is Beyond Expactation. All of the Staff were Polite, Full of Service and Great hospitality especially Mrs Nia as Guest Experience manager and All of Front Desk / Receptionist Team are Full of Smile and Great Services. Next time surely we will come back again at Pullman Ciawi. Thank you all team and God Bless all of you

Dear Firman N K., We very much appreciate your loyalty to Accor Hotels indeed. Thank you very much to share about your staying experience at Pullman Ciawi Vimala Hills. I am very happy to learn that my team were able to deliver the excellent service and made your stay was wonderful and memorable. Your sepecial comment for My team; Nia and the Front Office team is appreciated and definately will share to them. Me and my team are looking forward to having you back at our Resort for another great experience. Warm regards, Gilles Tressens General Manager

Having great time with family

Customer review rating 4.5/5

Ardian R. Families - 01/04/2020 Confirmed reviews ALL

So many nice spot for kids to spend time and also good experience to feed animals during buggy tour...cool.

DearArdian r., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback and I am delighted to know that you enjoyed our service and the facilities especially the buggy tour. We hope your stay was memorable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Memorable Stay!

Customer review rating 4.5/5

Maya P. Couples - 01/04/2020 Confirmed reviews ALL

Thanks to pullman team for your hospitality and great service! Ms.Teta, Mr. Lukki, Ms. Jessica and other team that I cant remember their name! Thanks for room upgrade, tasty breakfast and comfy room with nice view!

Dear Maya P., Thank you very much for taking the time to complete our survey and share us about your staying experience at Pullman Ciawi Vimala Hills. I am delighted to know that you had a memorable stay at our resort and I appreciate your comment for the excellent services delivered by our team; Lukky, Teta, Jessica and the team. Will certainly share the comment to them. We are looking forward to welcoming you again soon. Sincerely, Gilles Tressens General Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - 30/03/2020 Confirmed reviews ALL

Good hospitality, Jessica is very friendly and helpful. One thing that did not meet my expectation is that when we finished check in, the receptionist forgot to give back my ID.

Dear Michelle C., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback and I am happy to know that your had a good stay with us and you have been amazed with the service excellent delivered by our team; Jessica. I am sorry for the unpleasant experience you have encountered on your check in process and rest assured that we have address the issue with the department concern. Thank you for your sharing and we are looking forward to welcoming you again soon. Kind regards, Gilles Tressens General Manager

Good living in this hotel

Customer review rating 4.5/5

Deafry Couples - 30/03/2020 Confirmed reviews ALL

So far so good, good ambience, good pool, good restaurant

Dear Deafry Yusrizal Y., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We hope to see you again soon for another magnifique journey with us. Sincerely, Gilles Tressens General Manager

Great Hotel

Customer review rating 4.5/5

Tyta Families - 30/03/2020 Confirmed reviews ALL

What a great hotel with nice room n many activities for family. We really enjoyed our stay. We booked deluxe room but got upgrade to an executive room and the kids really love the bathtub. We stayed here during the covid-19 issues, and actually quite worried about it. But we saw that the staff really concern about this issues n made us a bit relieve. We got nothing to be complained accept maybe for the maps n signage that might be lack of infos.

Dear Tyta M., Thank you very much for taking the time to complete the survey and tell us about your staying experience at Pullman Ciawi Vimala Hills. I am delighted to know that you and your family enjoyed the room upgrade and the kids facilities. And the most important is you feel comfort and safe stying with us during this situation. Your special mention for our team; Kukuh and Aji is appreciated and will certainly share to them and the team. Again, thank you for your sharing and we look forward to welcoming you again soon. Kind regards, Gilles Tressens General Manager

Pullman Ciawi, Bogor, Indonesia

Customer review rating 4.5/5

Imam P. Couples - 30/03/2020 Confirmed reviews ALL

just excelent

Dear Imam P., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We hope to see you again soon for another magnifique journey with us. Sincerely, Gilles Tressens General Manager

Good service

Customer review rating 4.5/5

Adri F. Families - 29/03/2020 Confirmed reviews ALL

We arrive at the hotel around 12 noon, love the landscape of the Hotel. Welcome and greet by the frontliners, check in process very smooth by Ms Maghda. When we arrived at our room, one of engineering staff still fixing the chain lock for about 5 minutes. Overall the rooms are great, received welcome notes from the hotel and Ms Maghda, she knows that i loved to have a cup of tea and well prepared by her. The balcony huges, but need to be clean from bird poop and feather. Happy that our rooms located near the kids pool and kids club. Eventhough no buffet breakfast at that time, Ms Jessica from Damar resto giving the best service for my family. Thank you for the GOOD service during our stay and We will recommend Pullman vimala to our friends and family.

Dear Adri F., Thank you very much for being Accor member and we appreciate your comment about your stay at Pullman Ciawi Vimala Hills. I am delighted to know that our resort facilites and especially the service provided by our team have exceeded your expectation and made your stay was wonderful. Your comment fot the excellent service provided by our team; Maqda and Jessica is appreciated and will share to them and the team. Again, thank you very much for your sharing and look forward to welcoming you again soon. Kind regards, Gilles Tressens General Manager

The room and facilities are in good maintenance. Staffs are friendly. Food was great. However the electricity was 1 time off for 2mins, and the room services took too long to meet our needs.

Customer review rating 4.5/5

Leonie Families - 28/03/2020 Confirmed reviews ALL

The overall hotel and facilities are nice including its cleanliness. Staffs were polite and friendly. However to asked for something eg. water or towel, etc took a very long time, more than 30mins and many times we have to call again. And so shocking I had to experience blackout for 2mins. I’ve never experience such thing at 5star hotel. Overall it was a good experience. Thank you

Dear Leonie V., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I am very happy to learn that our resort facilities, the rooms and the cleanliness have met your expectation. Please to accept my sincere apologize for the unpleasant experience you have encountered with the electricity and the delay service from our team to delivering things to your room. Rest assured that we have taken the appropriate action to address the issue and improve our service quality in the future. Again, thank you for your sharing and it is our hope to welcoming you again and serve you better in the future. Sincerely, Gilles Tressens General Manager

very friendly and polite front line staff .

Customer review rating 4.5/5

Toni A. Couples - 28/03/2020 Confirmed reviews ALL

Everything is excellent , except the towers in the bathroom are quite old already. This kind of quality towers should placed for a five star hotel especially for PullMan brand. Also while were dining at MadCow the food were served to us neary 40 menit after we were seated and the restaurant were not even crowded. But luckily , the fast response from the waiters offer us complimentary tea and offer us more bread for snack. The steak is ok but should be served more quickly to the table so that steaks are still warm . Breakfast menu were excelent but i unfortunually after having the breakfast after few hours i got diare . I dont know which stand food , snacks and beverages made me sick and diare. Other than that all staffs were helpfull and polite.

Dear Toni A., Thank you very much for taking the time complete the survey and tell us about your staying experience at Pullman Ciawi Vimala Hills. I am delighted to know that your stay was excellent and happy with the service. Please to accept my sincere apologies for the displeasing expereince you have encountered with the tower quality, the delay service at Madcow and much regret to hear about the Diare happen to you after breakfast. Rest assured that we have taken immediate and appropriate action to address the issue and prevent future occurence. Thank you for you sharing and we hope above occurences will not prevent us to welcoming you again soon at our resort. Kind regards, Gilles Tressens General Manager

Recommended short vacay

Customer review rating 4.5/5

Cynthia P. Families - 28/03/2020 Confirmed reviews ALL

Satisfying, but a little bit concerned about the pool i dont agree if some people jump to the pool with their clothes on in several five star hotel they dont allow customer to swim with their clothes not wearing swimsuit. But overall the housekeeping n cafe is satisfying. Tq

Dear Cynthya A., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback and I am happy to learn that your stay was satisfying. Your concern related the swimming regulation and the cleanliness at our restaurant table has been noted and we have taken the appropriate action to address the issue and improve our service quality. I am sorry for the inconvenience caused. Thank you very much for your sharing and we are looking forward to welcoming you again soon at our resort. Sincerely, Gilles Tressens General Manager

Great stay and Great staffs

Customer review rating 4.5/5

Fariza Families - 26/03/2020 Confirmed reviews ALL

Great hotel to stay with nature ambience, well designed, spacious room and courteous staffs. Warm welcome by Maqdalena, luggages asissted by Reza who is very helpful, Responsive Checked-in by Grace, great service during Checked-out by Kattleya . Thank you so much semuanya :)

Dear Faisa R., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We are delighted to read that you had an excellent stay and enjoyed your visit at our resort. Most happy to know that the excellent service provided from our team; Maqda, Reza, Grace and Katleya have met your expectation and made your stay was memorable. Will certainly share this comment to them and the team. Thank you for your sharing and we look forward to welcoming you again soon. Kind regards, Gilles Tressens General Manager

good stay

Customer review rating 4.5/5

Hery P. Families - 26/03/2020 Confirmed reviews ALL

happy

Dear Hery p., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We hope to see you again soon for another magnifique journey with us. Sincerely, Gilles Tressens General Manager

Excellent service and Excellent Stay

Customer review rating 4.5/5

Denny S. Families - 25/03/2020 Confirmed reviews ALL

I received the best quality service from Elin waiter in Damar restaurant and Chef Adip Pastry. Thank you also for the hoapitality service from Pak Adrian Hotel Manager. Me and my family trully enjoy our stay with Pullman Vimala Hills Puncak.

Dear Denny S., Thank you very much for taking the time to complete the survey and share us your great staying experience at Pullman Ciawi Vimala Hills. I am delighted to know that you had an excellent stay at our resort and your special mention for our team; Ellin, Chef Adib and Adrain is appreciated and certainly will share to them and the team. Again, thank you for your sharing and looking forward to having you back at our Resort in the near future. Kind regards, Gilles Tressens General Manager
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