Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

Customer review rating 4.5/5 2,219 reviews

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Pullman Ciawi Vimala Hills Resort Spa & Convention
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+ 23 Services

Hotel extras

  • The first Pullman Resort concept in Indonesia with convenient access from Jakarta and Bogor

  • 208 rooms with balcony overlooking the pools & Mount Salak and 21 villas with bedroom and pool

  • Vibrant dining options: 2 indulging restaurants & 2 stylish bars

  • 4soothing & rejuvenating swimming pools (up to 1500 sqm) with Kids Club & a relaxing Fit & SPA

  • 2 ballrooms & 4 function rooms (fit up to 1300 guests) with natural daylight and balcony

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog
Megamendung, Bogor
Megamendung
16770 bogor
indonesia

Tel: +622518306888

Fax: (+62)2518306889

Check-in from 15h00

Check out up to 12h00

  • CISARUA BUS STATION :  BOGOR CIAWI

  • By plane

    SOEKARNO HATTA At 80km / 49.71 miles

  • By train

    BOGOR STATION At 15km / 9.32 miles

  • By train

    BOGOR STATION At 16km / 9 miles

GPS :-6.664875, 106.8673125

Our accommodation(s)

Situated in a serene atmosphere, Pullman Ciawi Vimala Hills Resort Spa & Convention features 208 rooms & 21 villas with comfy Pullman bed, rain shower, up to 60" LED Interactive Technology TV, WiFi, balcony, pool access and view to Mount Salak.

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, Garden Access

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Garden Access

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

DAMAR RESTAURANT

Type of cuisine: International

Damar is an all day dining with access to family entertainment areas offering scrumptous buffet & a-la carte menu of Indonesian & International favorites with ingredients from locally grown products & serves non-alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

Dinner

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  • Sun

MAD COW VIMALA HILLS

Type of cuisine: Regional

Mad Cow Vimala Hills is a stylish departure from a traditional steakhouse to enjoy deliciously juicy steak, fresh seafood, tasty appetizers & platters for sharing socially accompanied by rejuvenating selections of non - alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sat
  • Sun

Salak Bar & Lounge

Non contractual photo

Salak Bar & Lounge is where guests unwind & relax throughout the day savoring delectable gourmet snacks & selections of liquorless libations (except beers) to enjoy a pleasant relaxing sense & view overlooking the resort, lush garden & Mount Salak.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

Padi Pool Bar

Non contractual photo

Set along in a natural surrounding & perched next to the resort's lagoon styles swimming pools, Padi Pool Bar is an enduring concoction of culinary experience & a haven of serenity, serving light dishes & refreshing non-alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,040

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Ciawi Vimala Hills Resort Spa & Convention

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,219 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,141 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located , nice to stay

Customer review rating 4.5/5

E. A. Families - 27/02/2021 Confirmed reviews ALL

Very convenient hotel to stay

Dear Bapak E., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Good stay,very clean room

Customer review rating 4.5/5

Andy Couples - 26/02/2021 Confirmed reviews ALL

The staff are helpful and friendly. The hotel is very clean. And there’s a Path that leads to a paddyfield, good for morning walk.

Dear Bapak Andy Wijaya E., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Regarding our legendary hospitality, I will share your delightful comments about your service experience with our team. It is always very satisfying for them to know how much their service contribution can upgrade a guest’s holiday. Thank you again for become our valued member ALL Accor Live Limitless and sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens] General Manager

Peaceful hotel closed to nature

Customer review rating 4.0/5

Mardecia P. Couples - 26/02/2021 Confirmed reviews ALL

I really loved staying at Pullman Ciawi. However, I believe that Pullman can do much better for the breakfast quality.

Dear Ibu Mardecia P., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. However, I am sorry to hear that the breakfast was not up to your expectations. Naturally, I am quite surprised to hear this as we often receive excellent comments from other guests about our breakfast quality. Each breakfast selection has been chosen by our Executive Chef to offer an elevated choice of global dining. Ranging from Asian, Indonesian and International delicacies to an extensive pastry selection and quality juices, we strive to ensure our guests start the morning feeling truly satisfied. I am sorry this was not the case for you and will certainly discuss your feedback with our team. Thank you again for sharing your experience, and we hope your next visit will be more remarkable. Sincerely, Gilles Tressens General Manager

Awesome

Customer review rating 4.5/5

Marcus B. Friends - 25/02/2021 Confirmed reviews ALL

Had a great staycayion at The Pullman Ciawi Vimala Hills...what a beautiful resort, great room, delicious breakfast...love the pool and view...didnt feel like i was in puncak...almost felt like i was in Ubud thx u to the receptionist lady (forgot to ask her name) that help me for the check in process, and gave me a free upgrade room for my first stay experince there (two thumbs up)...keep up the great service...

Dear Bapak Marcus B., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. I will certainly share your comment to the entire talent member especially to those whom you are mentioned who will feel proud and further motivated Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Good Stay

Customer review rating 4.5/5

Angeli Families - 24/02/2021 Confirmed reviews ALL

Overall is good. All the staff served very well and the food are good. Always good to stay at Pullman Vimala Hills. Thank you

Dear Ibu Angeli J., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Regarding our legendary hospitality, I will share your delightful comments about your service experience with our team. It is always very satisfying for them to know how much their service contribution can upgrade a guest’s holiday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

beautiful clean villa and grounds, below average food, other guests dont take covid protocol seriously.

Customer review rating 3.5/5

Julian Families - 24/02/2021 Confirmed reviews ALL

we loved it when we were in our villa w/ pool and the walking area around the villas (no other people). the villa service team and butler was very good. the villas were very clean and the team was very responsive to any of our requests. the food in room and in all the restaurants, not so good. for what we paid, the food was below average. we didnt like that other guests didnt take the covid protocols seriously. other guests didnt wear masks and were in large groups. none of the staff told the other guests to wear their masks properly. we left the pool bar restaurant because a lot of people came to eat there and were not wearing masks. we will come back shortly for another staycation during these covid times but only because how much we enjoyed our time at the villa and the villa service team.

Dear Bapak Julian C., We very much appreciate your Loyalty and become our valued member ALL Accor Live Limitless and thank you for your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to learn that you are satisfied with our Villa as well as the five star service from your butler but kindly receive our sincere apologize for the unpleasing experience during your stay. In regards to your culinary experience, we regret to hear that it did not meet your expectations. Our plethora of restaurant options are designed to suit all nationalities including Japanese, Western, Chinese, Indonesian, Asian. We often receive excellent comments about the food variety and work with a talented brigade of professional chefs from around the globe to ensure quality is second to none. At the helm is our Executive Chef who is always very open to developing our menus based on the diversity of our guests’ tastes. Your feedback is of the utmost importance to us and we will certainly share your comments with our team. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our valued memebers' comfort and relaxation for the most memorable stay at our resort. Sincerely, Gilles Tressens General Manager

Excellent Service.

Customer review rating 5.0/5

Trimen A. Families - 24/02/2021 Confirmed reviews ALL

Overall Amazing.very recommended.

Dear Bapak Trimen A., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

good location

Customer review rating 3.5/5

Patricia Families - 23/02/2021 Confirmed reviews ALL

even you location is good, but I have experience some uncomfortable situation

Dear Ibu Patriciawati S., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. Firstly, we do apologize for the unpleasing experience during your stay and I truly regret to hear that you were dissatisfied with your overall experience at our resort, which is not indicative of our service philosophy and overall positive guest experiences. Our Housekeeping team performs daily cleaning and a deep clean routine on a regular basis. Your comments are certainly appreciated and used in addressing your concerns in your room. Regarding the check in time, We do our utmost to provide an earlier check-in option for those who arrive prior to this time. If we cannot accommodate this request, we do invite guests to leave their luggage at reception and enjoy full use of the resort facilities prior to check-in. Thank you for become our valued member ALL Accor Live Limitless and taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our valued member comfort and relaxation for the most memorable stay at our resort. Your Sincerely, Gilles Tressens General Manager

Sanctuary in the near Jakarta

Customer review rating 5.0/5

Lucky Families - 23/02/2021 Confirmed reviews ALL

It was always nice to stay at hotel which expose the nature, fresh air, green environment and luxury at the same time

Dear Bapak Lucky Iqbal M., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you again for become our valued member ALL Accor Live Limitless and sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Very Satisfied

Customer review rating 5.0/5

Dion K. Couples - 23/02/2021 Confirmed reviews ALL

Recommended for family staycation

Dear Dion K., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and if you wish to upgrade your room, the additional charge will be applied. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

comfy stay

Customer review rating 4.5/5

Aiya Families - 23/02/2021 Confirmed reviews ALL

complete facilities for children and adults, so make us enjoy the hotel.

Dear Ibu Nur R., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you for highlighting our extensive facilities and your dinner experience at MadCow. I am also glad that you were satisfied with our extensive dining options, and we appreciate knowing that every effort is worth it. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at our resort. Your Sincerely, Gilles Tressens General Manager

Good staycation

Customer review rating 5.0/5

Benny Y. Families - 23/02/2021 Confirmed reviews ALL

A comfortable place to rest with family with very complete facilities, friendly service and cool air

Dear Bapak Benny Y., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Terrible service(why happen in 5 stars?)

Customer review rating 1.0/5

Bomun C. Couples - 23/02/2021 Confirmed reviews ALL

1. Cleaning Condition 1) There are a lot of ants in window and balcony. --> A lot of ants goes in the room. 2) There are fungus in Washstand. 2. Terrible Service 1) Never explains about problems and next progress. --> Managaers or owner have give a lot of training for receptionist. 2) Employee gave seats to others when i got foods for a while.

Dear Mr. Bomun C., Thank you for taking the time to tell us about your experience at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I truly regret to hear that you were dissatisfied with your overall experience at our resort, which is not indicative of our service philosophy and overall positive guest experiences. Our Housekeeping team performs daily cleaning and a deep clean routine on a regular basis. Your comments are certainly appreciated and used in addressing your concerns in your room. We are a proud of ALL Safe Certified Resort and we really apologize it was not delivered to you. We are quite concerned in the sentiment expressed in your description of your dissatisfaction with talent member, as this is the antithesis of the emotions we would like our guests to feel. We are welcome the opportunity to communicate offline on the specifics and nature of your dissatisfaction in the hope of reinstating your confidence in our services. If there are other specifics which you believe contributed to your negative experience we would love to hear them as we do hope that at some point you would be able to forgive us perhaps in the near future. Looking forward to hear from you soon. Sincerely, Gilles Tressens General Manager

I really enjoyed my baby moon staycation at Pullman Ciawi. All staff very friendly and helpfull

Customer review rating 4.5/5

Lulu N. Families - 23/02/2021 Confirmed reviews ALL

For sure will come back again in the future a long with my big family. Thank you for baby moon cake amenities !! All staff was very friendly and helpful started from Security at the lobby area and also the bellboy team. Healthy protocol is implemented very well. The person who checked in/out very friendly. If I'm not mistakes Jamal the one who explained me about the resort at pool area was very friendly and also all Damar restaurant staff that I cant mention all their name was excellent. Food is fantastic !! Thank you pullman ciawi :)

Dear Ibu Lulu n. R., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Regarding our legendary hospitality, I will share your delightful comments about your service experience with our team. It is always very satisfying for them to know how much their service contribution can upgrade a guest’s holiday. I will surely share your positive review with our staff members to further inspire them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens' General Manager

Good stay

Customer review rating 4.5/5

Oscar G. Families - 22/02/2021 Confirmed reviews ALL

Overall ok Suggest for whatsapp guest relation to be updated and more quick respond.

Dear Bapak Oscar M L G., Thank you for your loyalty and become our valued member ALL Accor Liver Limitless and We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our valued member’ comfort and relaxation for the most memorable stay at our resort. Sincerely, Gilles Tressens General Manager

Good stay

Customer review rating 4.5/5

Natalie G. Families - 22/02/2021 Confirmed reviews ALL

Nice ecperience

Dear Ibu Natalie G., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you again for become our valued member ALL Accor Live Limitless and sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Best Resort near Jakarta

TripAdvisor rating 5.0/5

anom_milanisti 22/02/2021 TripAdvisor review

Very Good Resort with many activities options for adult, teen, and kids. Check in Process was smooth and the staff was very helpful. The Resort is very well maintained and have a superb condition. The Room itself is large enough for family with 2 children, if you have a chance go for their Access Pool Room, you can swim and play with your children with ease. We tried the breakfast, and the food was delicious with high standart Accor Group, and they have a lot of option for the menu. The Room Service food also taste very Good. Overall, we are very satisfied with Pullman Ciawi Resort.

Dear Anom Milanisti, It was my pleasure to read your review after staying at Pullman Ciawi Vimala Hills Resort Spa and ConventionI. I am delighted that you were satisfied with the service from our team members and enjoyed our uniquely integrated facilities. Thank you for your kind words regarding your recent dining experience. Our culinary team takes great pride in presenting guests with memorable dining experiences . Our team thoughtfully selects the best ingredients available from the archipelago and beyond, and we appreciate knowing that every effort is worth it. I will surely share your positive review with our talent members to further inspire them. Thank you again for your heartfelt review and see you again soon for another memorable stay in paradise. Your Sincerely, Gilles Tressens General Manager

Good stay

Customer review rating 5.0/5

Jbm Families - 21/02/2021 Confirmed reviews ALL

The overall , is good.. we like and my son have be happy.

Dear Bapak Jevto Bardo sono M., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. I will share your comments with Putri. I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Good stay

Customer review rating 4.0/5

Cchu Families - 21/02/2021 Confirmed reviews ALL

I get my Accor plus membership for IDR 2,300,000 (1 free night) last year and can’t use benefit for the whole year because of CnV pandemic. So i decide to use 1 free night in this good hotel,the location is good, facilities are good, weather was prefect (nice stay). I try to use any of benefit i get from Accor Plus membership, unfortunately i can’t use my free breakfast voucher, my upgrade room voucher, and i can’t even exchange my birthday cake voucher, even i had spent in one of bar here (Salak Bar). In other word, i spent IDR 2,300,000 here only for bed w/Accor Plus membership. So i rather finish my membership and book the room on the spot if i need it (w/ IDR 2,300,000, based on walking rate that day i can get bed+breakfast and might be extra room upgrade if their occupancy is not full).

Dear Ibu Cing C., Thank you for become our valued member ALL Accor Live Limitless and We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Regarding stay plus term & condition, we regret to inform that breakfast voucher and upgrade voucher are not eligible for this booking, should you wish to use benefit voucher we suggest to book the room with through your ALL apps or direct booking for better rate. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our valued members’ comfort and relaxation for the most memorable stay. Sincerely, Gilles Tressens General Manager

Good stay during pandemic. Well located, well-trained and friendly staff, and great facilities.

Customer review rating 5.0/5

Abidin Solo - 21/02/2021 Confirmed reviews ALL

It's incredible and excellent services. All the staff are warm, friendly and well-trained. Every time i met them , they always give sincere smile and greeting, it feels like home to me. No doubt with the room and facility, it's a real 5 stars. I think i wanna come back soon for staycation.

Dear Bapak M Z., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We were delighted to read about how much you enjoyed your well-deserved holiday in paradise, and can certainly relate to the many wonderful moments you created while you enjoy the experience at our resort and feeling genuinely cared for by our dedicated team. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at our resort. Sincerely, Gilles Tressens General Manager

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