Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

we loved it when we were in our villa w/ pool and the walking area around the villas (no other people). the villa service team and butler was very good. the villas were very clean and the team was very responsive to any of our requests. the food in room and in all the restaurants, not so good. for what we paid, the food was below average. we didnt like that other guests didnt take the covid protocols seriously. other guests didnt wear masks and were in large groups. none of the staff told the other guests to wear their masks properly. we left the pool bar restaurant because a lot of people came to eat there and were not wearing masks. we will come back shortly for another staycation during these covid times but only because how much we enjoyed our time at the villa and the villa service team.

Overall Amazing.very recommended.

even you location is good, but I have experience some uncomfortable situation

It was always nice to stay at hotel which expose the nature, fresh air, green environment and luxury at the same time

Recommended for family staycation

complete facilities for children and adults, so make us enjoy the hotel.

A comfortable place to rest with family with very complete facilities, friendly service and cool air

1. Cleaning Condition 1) There are a lot of ants in window and balcony. --> A lot of ants goes in the room. 2) There are fungus in Washstand. 2. Terrible Service 1) Never explains about problems and next progress. --> Managaers or owner have give a lot of training for receptionist. 2) Employee gave seats to others when i got foods for a while.

For sure will come back again in the future a long with my big family. Thank you for baby moon cake amenities !! All staff was very friendly and helpful started from Security at the lobby area and also the bellboy team. Healthy protocol is implemented very well. The person who checked in/out very friendly. If I'm not mistakes Jamal the one who explained me about the resort at pool area was very friendly and also all Damar restaurant staff that I cant mention all their name was excellent. Food is fantastic !! Thank you pullman ciawi :)

Overall ok Suggest for whatsapp guest relation to be updated and more quick respond.

Nice ecperience

Very Good Resort with many activities options for adult, teen, and kids. Check in Process was smooth and the staff was very helpful. The Resort is very well maintained and have a superb condition. The Room itself is large enough for family with 2 children, if you have a chance go for their Access Pool Room, you can swim and play with your children with ease. We tried the breakfast, and the food was delicious with high standart Accor Group, and they have a lot of option for the menu. The Room Service food also taste very Good. Overall, we are very satisfied with Pullman Ciawi Resort.

The overall , is good.. we like and my son have be happy.

I get my Accor plus membership for IDR 2,300,000 (1 free night) last year and can’t use benefit for the whole year because of CnV pandemic. So i decide to use 1 free night in this good hotel,the location is good, facilities are good, weather was prefect (nice stay). I try to use any of benefit i get from Accor Plus membership, unfortunately i can’t use my free breakfast voucher, my upgrade room voucher, and i can’t even exchange my birthday cake voucher, even i had spent in one of bar here (Salak Bar). In other word, i spent IDR 2,300,000 here only for bed w/Accor Plus membership. So i rather finish my membership and book the room on the spot if i need it (w/ IDR 2,300,000, based on walking rate that day i can get bed+breakfast and might be extra room upgrade if their occupancy is not full).

It's incredible and excellent services. All the staff are warm, friendly and well-trained. Every time i met them , they always give sincere smile and greeting, it feels like home to me. No doubt with the room and facility, it's a real 5 stars. I think i wanna come back soon for staycation.