Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

Good located not far from free way gate, but for break fast food not realy good for 5 *, and for air con in the room is turn off even the room in closed condition.

Overall is good. Me and my family enjoyed the stay. Although, it was raining during the whole day, but we still enjoyed the stay. The property were well maintained, and clean. The staffs were helpful, help us to book the restaurant, and made sure that we had a good stay. The restaurant provide good food. The one that should be improve is providing more toys in the indoor kids playground, so that the kids still can play whether the weather is hot or rain. And please do provide A LOT MORE baby chairs in the restaurant. During breakfast, in DAMAR, I got no baby chair and can't eat comfortably cause I have to carry around my infant daughter. I had breakfast on 8.30-10.00 but still got no baby chair cause all of the baby chair were fully equipped. After check out, I had lunch in PADI, and also have to wait for some minutes cause they have to take the baby chair from DAMAR. Most of the guests are family with kids, so that baby chair is needed for most of the tables in the restaurant. Not only my family, but I also see, other tables also requested for baby chair but got none.

Overall good. Some feedback related to our stay: - the pool restaurant was privately booked, disappointed due to the fact we planned our dinner there. Strange you can’t use all facilities - room good but bad took very long to fill. More power in water supply needed. - baby beds were confirmed but had to wait very long after asking 3 times. Finally, we received one which was already been used and dirty!

Everything was good.

Loved the room, breakfast was amazing. Was dissapointed because I wanted to upgrade my room to the one that has a bathtub but was full. Suggestion, perhaps should add more room pictures on 3rd party booking platform such as traveloka.

I just stay 1 night but very kindly staff Guest of day event very good

Nice weather, friendly staff, good breakfast. Definitely will come back again.

Room service and receptionist staffs need to improve its service. 1. I booked 3 rooms, inside each rooms there was a complimentary minibar card then i asked the receptionist staffs whether the minibar items which are located in our fridge and on the tray has been stock as compliment? They told me that they are not sure and will check the details. But they never get back to us. 2. I ordered 1 extrabed, but it took almost more than 1 hour to prepare the extrabed. Otherthan that was perfect, especially the room and We also had perfect group dinner experience at damar restaurant. Good job!

All perfect for our staycation, so many activities for kids and hotel facilities were amazing. Service and accommodation is a 5 star. Thank you for all staff for their excellent service.

Professional staff with smile & great manners. The hotel itself has a breathtaking view, well decorated & complete facilities. We have wonderful time in this place.

The direction to restaurant is not clear and the fried rice and also the live cooking (noodle, kwetiau) were extremely sweet (too much soy sauce)

I had stay cation with family for 1 night and it was a perfect stay.. with a noble hospitality, since my daighter had a bday blast from the managemnet.. since the time we had check in, they had already decorated the room.. baloons.. a lovely bday cake, some snack and also a free mini bar on tray and fridge.. We had also a nice room with pool access.. so the kids had a lovely time to enjoy the weekend.. Plenty of choice during the bfast time and some magic trick to entertain the kids.. two thumbs up.. Only the worst come up when we had dinner at mad cow, we came at 19.30, and have to wait around 30 minutes with fully booked condition, we bought the promo menu with incl 2 portion sirloin, french fries, salad and 2 ice tea.. after several asked to the waiter and waiting around 45 minutes, the sirloin comes up but its already cold.. an still medium well.. since i asked for the well done.. and also a plastic glass of ice tea whiched i think the tea was not good at all. Is it because we bought the promo menu? so they lower down the quality??? better not set the promo menu if it's only to dissapointed customer.. we only had a half portion and rushed walk out.. surely won't be back again!

Perfect stay at pullman ciawi. Comfortable bed, spacious room, really love the pool. All staff are very friendly & polite. Many kids facility. My daughter really love to stay here. Thanks pullman

Last week was my second stay at Pullman Ciawi Vimala Hills. Just like the first time, this second time was just as awesome. We requested side-by-side rooms, and the hotel took care of this request by upgrading one of the rooms so that we can have adjacent rooms. Hospitality has always been good; however, I think the number of people in the reception can be added--especially during check-in time. When I got there at 4pm on a Saturday, there was a line of people wanting to check in..but only 1 person was available to help. Our family really liked the entertainment in the Teenager Club, including the karaoke room; however, we didn't get to enjoy the karaoke because a group of youngsters were using it for more than an hour even though we sat around them waiting for our turn. I think there should be a time limit on how long a group of people can use the karaoke, and the rule shall be enforced by the area attendant. Overall, still a very pleasant experience and our family will definitely return again.

Service and Accommodation is a 5 star. The room I stayed in was big enough for my family (2 kids). There were 2 pools we can enjoy. Hotel facilities were amazing. Breakfast was great with a lot of food choice. Staff nice and very helpful. A little bit slow check in on weekends... maybe the hotel can add some more check in staff.Overall I was very satisfied staying in Pullman Vimala Hills