Customer review rating 4.5/5 2,403 reviews
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The first Pullman Resort concept in Indonesia with convenient access from Jakarta and Bogor
208 rooms with balcony overlooking the pools & Mount Salak and 21 villas with bedroom and pool
Vibrant dining options: 2 indulging restaurants & 2 stylish bars
4soothing & rejuvenating swimming pools (up to 1500 sqm) with Kids Club & a relaxing Fit & SPA
2 ballrooms & 4 function rooms (fit up to 1300 guests) with natural daylight and balcony
Check-in from 15h00
Check out up to 12h00
Paying
Jl. Raya Puncak, Gadog
Megamendung, Bogor
Megamendung
16770 bogor
indonesia
Check-in from 15h00
Check out up to 12h00
Situated in a serene atmosphere, Pullman Ciawi Vimala Hills Resort Spa & Convention features 208 rooms & 21 villas with comfy Pullman bed, rain shower, up to 60" LED Interactive Technology TV, WiFi, balcony, pool access and view to Mount Salak.
Number of meeting rooms: 6
Maximum size: 1,040 m²
Maximum capacity: 850 people
Maximum banquet capacity: 650 people
100% genuine reviews from our guests
Find out moreGreat property and facilities but need improvements in managing customer's flow and expectation
Fennyarief 15/04/2021 TripAdvisor review
Check in process very slow, customer's flow management is very poor, I can see a lot of people waiting in the lobby area for check in and check out at the same time. Same thing goes for breakfast at Damar Restaurant, it takes us like forever just to get fried egg. Breakfast is not recommended, quality of food didn't reflect 5 star hotel Staffs are not consistent about accor's member benefit, one day they say can the next day can't. During check out process I was told that I have balance to settle when I actually have settled all before hand, it seems like the front office who assist check in and check out is not communicating or somehow the system didn't record my transaction, not sure, but when I asked to speak with Manager on duty for clarification, they only gave me namecard and ask me to just call, I find this attitude very rude. Overall property and facilities are great.
Recharge Quality Time with Family
mirantira2 14/04/2021 TripAdvisor review
Always have a great time and feels like home everytime we stay at Pullman Vimala.the villa n staff gives us their best service so that we can enjoy our quality time with family as much as we can..recharge our everything!
Good stay
Widyalanni W. Families - 12/04/2021 Confirmed reviews ALL
All my family very happy in pullman. We have a good experience, a kind of staff. Thank you to having us.
Hotel having 2 big block building.. we can explore the surounding and enjoying the view
Nita Families - 12/04/2021 Confirmed reviews ALL
Room was upgraded to executive suite but the bathtub and toilet did not work properly.
Best service hotel
Deby R. Families - 12/04/2021 Confirmed reviews ALL
It was our first family trip at Pullman Ciawi, but I would like to thank all staffs for being very kind and nice during our stays in pullman, especially to all the staffs at the restaurant. The restaurant was busy and yet the have time to check on us make sure we got everything we needed. Thanks all staffs for making our holidays memorable and also thank you for the birthday cake prepared for my dad, the cake was delicious. The room itself was spacious, i was expecting smaller room but the room is bigger than the picture shown. So we were very thrilled. As for additional improvement: more soaps and shampoo (during this pandemic we shower more times than regular day) i know we can always call and ask but would be nice if it is provided (we got 1 shampoo, 1 liquid soap, 1 conditionaire, 1 bar soap, 2 tootbrush), would be great if you can put 2 liquid soaps and 2 shampoos in each room. Also for the pillow (again i know we can always call and ask) but adding bolster and extra pillow will be nice as the bed is very big. We will definately return back to pullman ciawi. Thank you
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