Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

In general the stay experience was quite good with notes. Especially resort facilities such as swimming pools, bicycles, breakfast and other entertainment. It's just that for a 5-star hotel class the response from the employees is not very good. I asked for a repair of 2 reading lights in the room that didn't work and had called 2 times but there was no repair until check out time. Guess Bill until 48 hours after check out is still not sent, and member lotalty points are also not credited until now (48 hours). As a loyal accor member since 2013, I am quite disappointed with the service standard of Pullman Ciawi.

I arrived with a chaotic concierge. the crew confused and my luggage was put on the floor and didnt get crew attention. I found out other guest got a big folder/full info about all service at the hotel. I didnt get it since the reception didnt give it to me

It was amazing, i went for honeymoon at pullman ciawi at not regret anything. The places, the environment, the food, etc. especially the humbleness and attitude of team member made it more amazing, GRO team maqda and rani and the others for the help while i’m staying there, andez for the fun conversation we had, etc. Hopefully i could come back there anytime soon

We stayed 2 nights. There were no coordination or whatsoever. Especially during then dinner time. We ordered both night a la carte. Most of Waitresses weren’t attentive at all. Dirty dishes were left on vacant tables. Kitchen was badly coordinated: first dishes arrived after 40min and then last dish took up to 1hour 15min after we initially ordered. Room: there were somebody else’s hair. It’s really disgusting to see other guests intime area’s hair in shower. Amenities were just throw in its box without any order. There were no tidiness at all. I was very disappointed from this stay, as last October when we were here I was so amazed by service. And I even recommended my friends and brought (3 families) them this time. It was such a embarrassment for me that they had to experience bad service, because I was anyhow responsible that they are staying in your hotel and spent money. I really hope that you will do some measures to Improve “only” opening restaurant in your hotel .

Located not far from Ciawi toll exit make us easy to access Pullman Hotel. Eventhough the room rate quite pricey, but the facility that Pullman offer to us is excellent!

Over all it's amazing !

During our 3 nights of stay; FnB: Damar restaurant needs improvement on food quality, consistency, taking correct orders and speed. House keeping : Laundry bag and sandals Needs to be restock daily. No cotton buds. Room : In room Phone problem. Other than the above, its a very nice hotel to stay.

All of us were very satisfied with the time spent in Pullman Vimala Hills. We enjoyed the breakfast, pools, bike, etc. Looking forward to another holiday spent at your hotel. Thanks for great & friendly services

We were here for a short stay to celebrate our Father's 65th birthday. Along with my little nephew, I asked if there would be a complimentary birthday cake and small sweet treats for our little boy. Surprisingly, the villa itself IS a great present already. Although the cake came late, the mini tent was set up in the living room. Next came a big set of welcome fruits and snacks and the cake. Very warm welcome gesture from Mr. Laskar as our villa buttler of the arrival day. And Mr. Angga (if I am not mistaken) on our departure day. Some downside did happen. After the buggy ride from the villa reception agent, we then found out that the check in agent did not hand us the keys. Luckily, Mr. Laskar came to help by borrowing a master keycard from the housekeeping team next door. We had dinner at the main F&B outlet, ordered brown rice, apparently came a bowl of briwn rice and clear steamed water in the lower half of the bowl. Embarassing, if I might say. Seemed like somebody doesn't know how to cook steamed brown rice.

Since the beginning of my inquiry, reservation and GR team are extremely helpful. I was able to surprise my wife for her birthday during our stay with help from Pak Yudi (Guest relation). Our room view is amazing, we also love the pools. We tried dinner at Damar one time and we ordered tonseng and nasi goreng buntut bakar, but the food was only okay. Overall it is a great experience for us and we will be back when we get the chance.

It was great and amazing staycation experience with my family especially with my son (the hotel is very kids friendly, indeed!) During this pandemic situation, drive to destination is a good idea. Pullman Ciawi Vimala Hills is doing a good health protocol, friendly staff, good food, and also nice ambiance. Definitely will come back soon!! 5/5 ⭐️⭐️⭐️⭐️⭐️

Thank you for the service, kinda beyond my expectation. Superb room, spacey, friendly staff, super nice decoration, scenery & surroundings. My only little problem was at the breakfast, the food was mainly out-of-stock, or not yet being refilled, thats all. Overall my experience was super nice. Keep up the great work!

The location is extraordinary since we can easily go to Bogor or Safari, the alternative road helps a lot to avoid any bad traffic. The service also pleased us in many ways..with extra of good vibe,makes our staycation more memorable and full of fun

Was great place, I would say the signing is very limited. i got lost quite often

Enjoying our first time staying at Pullman Vimala hills.. rooms are pretty huge, the service was excellent & lots of kids activities too.. an enjoyable short getaway!