Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

This place is one the best hotel and our favorite places to spending out time with family. With a cozy room and big area. And also my kiddos like it the food, is very delicious. Thank you so much Vimala hills ciawi. Not forget to said thank you to all accor with always giving the best way and solution every time we want to stay. Best regards, FI

The room Is excellence, the facilities are great, and most of that friendly family

Swimming pool was so packed no social distancing going on

Grateful to have it all : services, hospitality and sincerity. Thats I called Accor! Warm welcome and kindness support during our stay fr Ms. Shafira was very helpfull.. Then continue with great assitance of healthy activities from Pak Firman as trail and running instructor, also Pak Andi with his Yoga class and core class. Enjoy the great taste and fuel the energy @ madcow with delicious salmon, we will missed it much. Encore ...with latte art clasa, amazingly! Charming Barista Ms. Rindi and her team, also Pak Dimas. All in All : parfait! Nothing to say than much thanks to Pullman Ciawi. Keeps safe and abundance blessing to you All.

Friendly staffs and helpfull , my family are so happy and good facility for children....nice hotel

Very satisfied and wonderful view.

When i booked, i gave note that connecting room and near pool, then i called to make sure that i would get that connecting room because i went with my KIDS, the reception just said that she couldn't promise that because depend on availability. I said, that's why i called that time, she said still couldn't promise. It was bad for me because she gave me uncertainty. I asked her, what time to check in, she said 2 o'clock. On the day, i came on 1.30pm, the reception said that check in time on 3 o'clock, i asked why the reception on phone said that check in time was 2 o'clock, she just said should be 3 o'clock, she would call me if the room were ready. How could be there 2 DIFFERENT requirement?? Then i waited till 3.10, no one called me, so i came to reception again and took my keys, i got room on batur building (FAR away from kids pool). In the room, the connecting door still not open yet. The bell boy said that other people would open it. I waited for 1 hour just to open that door. The curtain in front of bathroom didn't work fine (couldn't cover full the window), the bell boy said that he would tell technician to repair it, but no one come. When the other people that open the connecting room came, i asked where was the technician, he said just wait, but still no one come, I already dissapointed and didn't want to ask again. At night, i called the operator to ask menu for dinner IN my room, he said to scan barcode on TV, dining list. I asked, was all of restaurant available? He said just Damar Restaurant served dinner. Then i ordered foods from Damar Restaurant List. When i paid on checkout time, i was so surprised that food price higher than what i saw at list last night. The reception told me, that i shoud be scan barcode on Room Service List, not Damar Restaurant List, because the price was different when you ate at restaurant or when you asked to bring to your room. I asked, WHY did the operator not tell me that last night?? Reception just said sorry maybe he was the new one. It didn't make sense for me, you should give the right information to your customer, if not so WHY must the customer bear a loss?? In my advice, just give extra service charge for room in service, so customer haven't to pay double (higher price and also service charge). I love all of hotel facilities, but i really disappointed for the service. Please improve your service!

After 1 year we stayed at home, finally I brought my children to staycation at Pullman Vimala Hills. It was great experience because we can enjoyed many activities and didn't feel like stay at hotel only. The hospitality of the staffs are awesome. The implementation of healthy protocol was great. However for breakfast we think Pullman can do better by keep the food fresh and warm.

Staycation in comfortable hotel and adequate facilities

when my family stay at Pullman Vimala, overall is good. Nice facilities, comfortable, clean, good food (except udon, it's too sweet). It has kind, humble and helpful staff. Activities also vary, especially for children, there is an Easter event too. The children were very happy because there was an eeg hunter, rabbit hunter event, and besides that, there were bicycle and scooter facilities that could be used every day. Only one thing that makes me disappointed, when my daughter will take the cookie at breakfast. When She was choosing a cookie, the staff immediately reprimanded her not to mess or spoil the cookie. We are disappointed by his response. Hopefully it can be improved again.

the place is big and also many activities for children and parent also

Nice place, nice ambience, some difficulties on reservation

Very warm and friendly stafsf, contacted guests one day before chevk in. Nice breakfast in Damar restaurant. Staff named ELIN was very attentive to us. Our room was comfortable and clean.

There was a lot of activities that the hotel prepared for my family.

Superb location and facilities. staff responsiveness is poor compare to other pullman hotels