Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

We are really enjoy our little family staycation. The room was spacious with balcony to enjoy sunset overlooking mount gede. The facility for my 9 month son not much, but he was really having fun at the kids club. And the warm kiddy pool was fun for my son and it was the highlight for my son and he really enjoy it.

I and my wife checked in on Sunday 9 February 2020. When we arrived at receptionist, Ms. Teta who was welcoming us. She is very friendly. while we were doing registration, there was another officer come out with cold towel and welcome drink. We got the room at Dieng close to pool area. The room very spacious, equipped with smart tv, bath up and large bed. We can access the pool directly from our room. There we also doing outdoor activity, we found like motor bike to rent, by Rp.35k that allowed us to ride the motor bike surrounding hotel area. Very enjoyable. Next Lobby, there are some rooms for karaoke, billiard, Play station room, guest can use the facility free on charge. On the next day, We enjoy the breakfast, there are a lot menu selections. Traditional and international foods. Also joined like a small tour to see mini zoo and pack of ducks. The driver also very friendly and offer us vegetables to feed the deer and ducks. All are perfect. Thank you so much Pullman.

Was stay with a group from BNI, where the participants are the VP, Directors and Journalists. The Sales person was saying that the room number can be shared at 1 pm, but exactly we got the complete room list after 17.30. Group check in time should be at 3pm, right? On our arrival, no body was greet us, we do the check in process by ourselves, event the Sales person did not meet us either on our arrival, dinner, until our departure. Seems like no one care about this group. We expect a warm hospitality from a five star hotel but no one care about the present of those VIP guests. For this matter, I suggest the Sales person should meet the PIC on their arrival or at least once time during the group stay. When some families of the registered guest came, the Reception has less of initiative to call the EO to reconfirm about those guest. Yes we understood that on our name list was only for BNI guests has registered. But when when the Reception could not find the guest name on the name list, they should reconfirm it either to Sales or me as the organizer. Some obstacles on our departure was the accounting did not post our 2nd deposit on our account. It was only posted Rp 15… while it should be Rp 30…. We did the bank transfer 2 times each Rp 15…. It caused we can not get our final bill at the sames day on our departure. The Reception took so long to process our billing. Hot water in my #9906 not working well. The only good things was the Bambang the Restaurant Manager and his team was very helpful. Nasi goreng on dinner buffet not cooked very well. The rice was so crispy, not cooked well.

We checked in late at night, almost 12 am for our 3 nights staycation and were welcomed in the priority check in room. The check in process itself was fast and smooth at first. Upon receiving the welcome drink voucher, I realized I was incorrectly identified as gold member (I am platinum). The front desk agent quickly called his superior, which was the duty manager, mr. Arfi. Mr. Arfi then quickly explained there was an error in the reservation system so my status wasn't updated accordingly. He then said as a token of apology he would extend my platinum free breakfast from 1 pax to 2 pax and would adjust the amenities from gold to platinum the next day since it was already late. When I tried to explain that the benefit should have been for 2 pax in the first place (booked for double occupancy), he cut me off by saying the program has already changed from Accor to ALL thus the benefit has changed. It was late at night and I wasn't in the mood to argue, so I just went along and stayed quiet. This experience however didn't sit well with me knowing your mid staff management deliberately tried to manipulate an elite member into thinking he/she had been compensated on what he/she should've gotten anyways. To be clear, I wasn't about to complain or ask for any compensations; had he not extended "his own compensation", it would have been totally fine. A genuine apology and swift actions of correcting my platinum amenities on the next day would be much more preferred to me which sadly wasn't the case. On the next day, I had to come to the priority desk again asking for the platinum welcome letter and daily snack/drink vouchers after a nice FNB staff informed me I should've gotten snack vouchers ( I only had gotten 2 welcome drink vouchers from the initial encounter). Apart from the hiccups during check in, I would say the rest of the stay was more than satisfactory. The staffs as usual are friendly and accommodating. Special mention to Reza, a young yet highly motivated bellman (concierge?) who proactively offered a tour around the villas and delivered it with such a great detail and high spirit. This great deal of initiative is very rarely seen even in other five star establishments. Icha, the waitress a Padi Pool bar, deserves a special mention too. Knowing I am a platinum member, when I didn't have my snack vouchers (I also was unaware of the benefit at the time), she and her teams gave me the courtesy of complimenting my nachos even though I had already agreed to just pay for the snack. This was unprecedented but greatly appreciated. The menu availability of Damar restaurant and other FNB outlets has been greatly improved, although I found the entree selection to be rather limited, especially the Indonesian ones. Given that, mad cow is closed on Monday and Tuesday, an improvement of the menu selections in Damar would be much appreciated for guests staying on weekdays.

All is great. Hotel ambient, service, location you named it. The room is spacious and cozy especially the bathtub and pillows (i really like the extra hard one, really special as no hotel i remember provide one). You dont need to go anywhere once you get there. There are bunch activitiea you can do in the hotel for you and your families. Extra compliment for the breakfast menu really amazing. So complete and fresh. Bravo pullman. Simply the best pullman i know