Pullman Ciawi Vimala Hills Resort Spa & Convention Hotel 5 stars

Customer review rating 4.5/5 1,804 reviews

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Pullman Ciawi Vimala Hills Resort Spa & Convention
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Hotel extras

  • The first Pullman Resort concept in Indonesia with convenient access from Jakarta and Bogor

  • 208 rooms with balcony overlooking the pools & Mount Salak and 21 villas with bedroom and pool

  • Vibrant dining options: 2 indulging restaurants & 2 stylish bars

  • 4soothing & rejuvenating swimming pools (up to 1500 sqm) with Kids Club & a relaxing Fit & SPA

  • 2 ballrooms & 4 function rooms (fit up to 1300 guests) with natural daylight and balcony

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog
Megamendung, Bogor
Megamendung
16770
bogor
indonesia

Tel: +622518306888

Fax: (+62)2518306889

Check-in from 15h00

Check out up to 12h00

  • CISARUA BUS STATION :  BOGOR CIAWI

  • By plane

    SOEKARNO HATTA At 80km / 49.71 miles

  • By train

    BOGOR STATION At 15km / 9.32 miles

  • By train

    BOGOR STATION At 16km / 9 miles

GPS :-6.664875, 106.8673125

Our accommodation(s)

Situated in a serene atmosphere, Pullman Ciawi Vimala Hills Resort Spa & Convention features 208 rooms & 21 villas with comfy Pullman bed, rain shower, up to 60" LED Interactive Technology TV, WiFi, balcony, pool access and view to Mount Salak.

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Garden View, Pool side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Garden View, Pool side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Garden View, Pool side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Pool side, Mountain view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, Garden Access

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Garden Access

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE ROOM, Executive Lounge Access, 1 King Size Beds, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

DAMAR RESTAURANT

Type of cuisine: International

Damar is an all day dining with access to family entertainment areas offering scrumptous buffet & a-la carte menu of Indonesian & International favorites with ingredients from locally grown products & serves non-alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAD COW VIMALA HILLS

Type of cuisine: Regional

Mad Cow Vimala Hills is a stylish departure from a traditional steakhouse to enjoy deliciously juicy steak, fresh seafood, tasty appetizers & platters for sharing socially accompanied by rejuvenating selections of non - alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Salak Bar & Lounge

Non contractual photo

Salak Bar & Lounge is where guests unwind & relax throughout the day savoring delectable gourmet snacks & selections of liquorless libations (except beers) to enjoy a pleasant relaxing sense & view overlooking the resort, lush garden & Mount Salak.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Padi Pool Bar

Non contractual photo

Set along in a natural surrounding & perched next to the resort's lagoon styles swimming pools, Padi Pool Bar is an enduring concoction of culinary experience & a haven of serenity, serving light dishes & refreshing non-alcoholic drinks except beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,040

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Ciawi Vimala Hills Resort Spa & Convention

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,804 reviews

tripadvisor

TripAdvisor Rating 5.0/5

993 reviews

good facility, great comfort, many event

Customer review rating 4.5/5

Andrew Families - 23/11/2020 Confirmed reviews ALL

satisfied and definitely will come back again.

Excellent facilities and cleanliness

Customer review rating 4.5/5

Mr. J. Families - 20/11/2020 Confirmed reviews ALL

A perfect place to stay with family

Good place to stay with family for family

Customer review rating 4.5/5

Santi R. Families - 20/11/2020 Confirmed reviews ALL

Nice room, good food,nice view

Customer review rating 4.5/5

Nina R. Families - 19/11/2020 Confirmed reviews ALL

Overall my kids so happy, there’s a lot of kids activity that can still be doin’ it even though is rainy outside

Dear Ibu Nina R. Budiningsih, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to read that your recent stay with us was pleasure especially our activities makes your stay more memorable. I will share your comments with entire team member. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

good stay, comfortable room

Customer review rating 4.5/5

Yuliana Families - 18/11/2020 Confirmed reviews ALL

we like how the room is clean and spacious. could use some work on the bedsheet tho, coz the smell wasnt that pleasant. and food spread for breakfast is awesome, please put salt n pepper on table, everytime i asked the waiter they say its on the table but i cant see any...

Dear Ibu Yuliana Yudith, Thank you for taking the time to tell us about your experience at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I am delighted to learn that you were impressed with our uniquely resort including our spacious room and the cleanliness. Furthermore I would like to express our sincere apologies for the inconvenience and uncomfortable experience especially regarding our bedsheet and the amenities at our restaurant, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles Tressens General Manager

Good stay, good place, clean, love it

Customer review rating 4.5/5

Maria A. Couples - 17/11/2020 Confirmed reviews ALL

Love your hotel, its a place to relax..when i stay there, i feel the pandemic its gone away

Dear Bapak Doni W., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I am delighted to learn that your stay with us has proved to be extremely memorable and that you appreciated all that our unique, 14-hectare resort has to offer. For all thank you again your review makes a meaningful impact on our community with team members who will be further inspired to deliver our legendary brand of authentic Accor hospitality. See you again soon for another memorable stay in Sincerely, Gilles Tressens General Manager

Comfortable room, well located, and good food.

Customer review rating 4.5/5

Keith E. Families - 17/11/2020 Confirmed reviews ALL

BUT there are some notes that I would like to give for your improvement, we were enjoying our first outing after self isolating for 9 months at home, we had a nice experience in Pullman, but I wish you would apply Covid-19 protocol during breakfast buffet, it was too crowded, too many people in the buffet area and no social distancing, we felt so uncomfortable and unsafe. You can at least limit the number of people and have the breakfast time longer to keep people safe during this pandemic. And the second one, we had issue with drinking water, on the second day we requested water bottle for 3 of us (we paid extra bed for our son) and you limited us to just 4 bottles, while the first day we arrived there were 6 bottles in the room and 1 more came with the extra bed, we just couldn't understand. Why drinking water was an issue for Pullman? We stayed in some other Pullmans, and this is the first time that we felt so awkward having trouble with drinking water. Although you sorted the matter out but the it was just unpleasant. Invest on people's satisfaction and enjoyment so they would love to come back, water shouldn't be the issue here. Please take notes and hope this helps to improve. Thank you.

Dear Bapak Keith E., Thank you for taking the time to tell us about your experience at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We would like to apologize for the service shortfalls you unfortunately experienced with us and please rest assured that your comments have been carefully reviewed so that we may continuously improve. As the guests often compliment us on offering stellar standards of service as well as ALL Safe implementation and naturally I am disappointed to hear that you did not feel this was delivered. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles Tressens General Manager

Great puncak hotel

Customer review rating 4.5/5

Agung P. Families - 17/11/2020 Confirmed reviews ALL

great location, good and clean rooms. Also acceptable covid protocol

Dear Bapak Agung P. M., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I am delighted to learn that you were impressed with our uniquely resort, including our spacious rooms, cleanliness, location and ALL Safe protocol. I am also thank you for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our guests’ comfort and relaxation for the most memorable stay at our resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Yes, well located, 1 hour only from home k

Customer review rating 4.5/5

Vickner S. Families - 16/11/2020 Confirmed reviews ALL

Breakfast, facilities perfect.. But room rate still to expensive..

Dear Bapak vickner S., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to learn that your recent stay with us was very pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. In regards to our room rates we frequently review our prices with other five-star hotels in Bogor and among Accor group to remain competitive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Good and nice facility and ambience hotel in ciawi

Customer review rating 4.5/5

Bellen Y. Couples - 16/11/2020 Confirmed reviews ALL

I also give promo in my tik tok id https://vt.tiktok.com/ZSVwm8pF/

Dear Bapak Bellen Y., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to know that your recent stay with us was very pleasant especially the resort ambience and facilities was met your requirement. I will share your comments regarding our the telephone at our reception team with respected team leader. I am sure that this feedback will serve as an encouragement for all of our staff to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Good stay

Customer review rating 4.5/5

Adityo W. Families - 16/11/2020 Confirmed reviews ALL

Denada and Ellin,are good staff

Dear Bapak Adityo W., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I am delighted to learn that you were impressed with hospitality from our team member. Your compliment will surely make them more inspired and motivated to deliver their best service to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Nice hotel

Customer review rating 4.5/5

Tessa Business - 15/11/2020 Confirmed reviews ALL

A bit traffic near hotel's gate entrance. Must inform to guest for "buka tutup" regulation

Dear Bapak Azis A., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a delighted our day to read that your recent stay with us was very pleasant. I will share your comments regarding our reception with our team leader. I am sure that this feedback will serve as an encouragement to improve the quality of our services. Regarding the traffic information in front of our main gate, the hotel never be informed by the local authority for the regulation. However, by this comment we will encourage again our reception team to inform current traffic situation upon guest departure. Again, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

No. 1 hotel in Bogor

TripAdvisor rating 5.0/5

Trihardian 15/11/2020 TripAdvisor review

This is an amazing hotel. This has to be the biggest hotel in Bogor, with beautiful resort atmosphere. It’s the closest thing to a Bali resort that you can get in Greater Jakarta area. Wonderful service by the people too. The staff is top notch and will go the extra mile to help & serve you. My kid lost his water bottle & can’t remember where exactly he lost it. The hotel staff really went out of their way to help us find the water bottle. Finally with the help of super kind kids club staff, Miss Endang & Miss Dinda, we found the water bottle. Restaurant was also great with delicious food & charming people. Thank you to Miss Elin & Mr Garin for the excellent service. The hotel room is big, clean & well designed. Plenty of kids activities to keep my 7 & 11 yr old boys happy too during our stay. Overall, I would say this hotel is the Best in Bogor.

Dear Trihardian, Thank you for making our day and for going out of your way to connect with Pullman Ciawi Vimala Hills Resort and Convention through the TripAdvisor travel community. I am delighted to learn that your stay with us proved to be extremely memorable and that you enjoyed your experience at our resort. I am glad that you were able to appreciate the distinctive location, spacious room, activities provided and most significantly, the efforts of our team members in their five-star service delivery. Furthermore, as guest satisfaction is at our heart and soul, I am also happy to read that you were able to experience our team’s genuinely caring service during your stay especially Endang, Dinda, Elin & Garin who will feel proud and further motivated. Thank you again for taking a few valuable moments out of your day to reach out to us, and we look forward to hearing from you again soon. Your Sincerely Gilles Tressens General Manager

Lovee this hotel

Customer review rating 4.5/5

Michael M. Families - 13/11/2020 Confirmed reviews ALL

Fantastic and excellent

Dear Bapak Michael M., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. We are delighted to know that your recent stay with us was exceptional. Thank you for your kind words about our team and the care you received during your stay, it is a pleasure to know that we successfully anticipated guest needs and provided solutions as necessary. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

So many pluses but still have minus

Customer review rating 4.5/5

Anonymous Families - 12/11/2020 Confirmed reviews ALL

Good hospitality from the staff, good facility, nice view. But, need to improve for the WA contact, slow response. Some of the wild plant still growing on the jogging track. There is one butler who drove me to the villa with rough skill. My son was woke up while steered with this guys.

Dear Ibu Yuananda P., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It takes a lot courage to express your true feelings and we do appreciate your approach to offering valuable feedback from which respective team members will continue to utilize as a learning opportunity. Although we strive to bless each guest with our specialized brand's hospitality, we understand that not every experience may live up to your expectation. We apologize for this and are always seeking ways to heighten each memorable moment at PULLMAN. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Gilles Tressens General Manager

Wonderful escape near the city

Customer review rating 4.5/5

Alfi Families - 11/11/2020 Confirmed reviews ALL

after months of staying at home. finally we decided to stay at 2 bedroom villa at Pullman vimala due to the nice reviews and photos/videos we saw on our friends' ig. we arrived on Sunday so it is not very crowded, but still can join the weekend activities for kids. the villa is very private, nice and spacious. the internet is quite fast. the surrounding is also very good for walking to breathe fresh air. The family pool is easily accessible from the villa. but the padi pool which is more quiet is a hassle to get to. to find out about the daily and weekend activities it is better to go to pullman vimala website and book in advance since it is quickly fully booked.

Dear Mr/s Alfisyah L., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is a pleasure to read about your fond memories of your stay at our villas, from the moment of arrival and to know you enjoyed everything during your stay. I am delighted to read your feedback and will share your compliments with the team member who will be further motivated by your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Bed bugs on the outdoor couch at villa balcony

Customer review rating 4.5/5

Cindy Couples - 10/11/2020 Confirmed reviews ALL

Worst bed bug bites i ever had, cant believe i got this at Pullman where i have been to the wilderness in Sumba and Thailand and still didnt get as bad as this. What was supposed to be a relaxing getaway from covid lockdown became a source of unnecessary stress for us. I have got severe multiple blisters on my foot due to allergic reaction to the bugs. Pics of these if posted on social media will go viral

Dear Mr/s Handhika J., Firstly, thank you for choosing our resort as your holiday destination and for taking the time to share your concerns from your stay. I truly regret to hear that you were dissatisfied with your overall experience at our resort, which is not indicative of our service philosophy and overall positive guest experiences. I checked our records thoroughly to follow up on your feedback and do not have reports of such problems during your stay. As we take the health and safety of our guests very seriously, hence our Housekeeping team performs daily cleaning and a deep clean routine on a regular basis. However your comments is certainly appreciated and used in addressing your concerns in your room. In regards to your room and bathroom cleanliness, we do apologize for the inconvenience caused. We do have preventative maintenance programs in place to ensure our villas in perfect order ready prior to guest arrival. Finally, I am sorry to hear that you did not find the resort charming, tranquil or relaxing. Guests often comment that our plethora of space across our 14 hectare resort uniquely provides a fuss free relaxing holiday. Naturally I am saddened this was not the case for you and while my apology won’t make your past stay any better, I hope that you would accept our sincerest apology and perhaps visit us again in the future for a much better experience. Your Sincerely, Gilles Tressans. General Manager

Good stay

Customer review rating 4.5/5

W. Business - 10/11/2020 Confirmed reviews ALL

Good

Dear Bapak W., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I am glad to know that you enjoyed your stay at our resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

good service and good facilities

Customer review rating 4.5/5

J. Couples - 10/11/2020 Confirmed reviews ALL

really enjoy my stay here, all the facilities and entertainment very good

Dear Ibu Melvian J., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. Thank you for providing our team with the great pleasure of reading such a heartfelt review of your recent stay at our resort. I am also delighted to learn that you were impressed with our uniquely facilities. I will make sure to share your positive comments with the team, as it is always satisfying to know how much our guests appreciate the effort that goes into creating the ultimate holiday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Excellent

Customer review rating 4.5/5

Kjon Families - 10/11/2020 Confirmed reviews ALL

Nice place, good for family vacations

Dear Bapak Jhony Andry l., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. I am delighted to hear that you were satisfied with your recent experience stay with us. We strive to create engaging experiences that continue to enrich the lives of our guests long after they have returned home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

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