Dear Mr. Madhavpreet, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience caused and understand how important it is for our guests to receive warm, attentive service and a smooth arrival experience. Please rest assured that we take your feedback seriously. The matters you raised have been shared with the relevant teams for further review and improvement. We truly value your feedback and remain committed to continuously improving our services and overall guest experience. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Ms. Dua, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please rest assured that we take your feedback seriously and value the opportunity to better understand our guests’ experiences. Your feedback has been shared with the relevant teams for review and follow-up. We will use the feedback received to review our service approach and guest communication, and to identify opportunities to further enhance our service standards and overall guest experience. We truly appreciate you bringing this matter to our attention and regret the disappointment experienced during your visit. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Arun, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your positive feedback with us. We are pleased to know that you enjoyed the comfort of our rooms, found the facilities convenient, and appreciated our location as well as the breakfast selection. We are also glad to know that you had a pleasant overall experience during your stay. Your feedback and continued support are greatly appreciated and encourage our team to maintain our standards and continue enhancing the guest experience. We look forward to welcoming you back to Mercure Phuket Patong Journeyhub on your next visit to Phuket. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Khun Prachayapat, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your arrival, as well as for the concern caused by the incident involving access to your room. We fully understand how important a smooth check-in experience and respect for our guests’ privacy and comfort are. Please rest assured that we take these matters seriously. Your feedback has been shared with the relevant teams for review and follow-up, including the procedures related to guest room access and communication with our guests. We truly value your feedback and will use it to further review our service standards and guest experience, with the aim of providing a more comfortable and reassuring stay for our guests. Please accept our sincere apologies for the inconvenience and concern caused. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Johan, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback with us. We sincerely regret that your overall experience did not meet your expectations. Please rest assured that we take the matters you have raised seriously and recognize the importance of maintaining consistent standards in service, guest care, dining quality, and housekeeping. Your feedback has been shared with the relevant department heads and management for careful review and appropriate follow-up. We will review the areas highlighted in your feedback, monitor our service standards closely, and identify the necessary actions to further improve the quality and consistency of our services. We truly value feedback from our guests, as it provides us with an opportunity to identify areas that require greater attention and to continuously strengthen our operational standards. Our management team remains committed to ensuring that our guests receive professional, attentive, and consistent service throughout their stay. Please accept our sincere apologies for the disappointment experienced during your stay. Thank you for bringing these matters to our attention and giving us the opportunity to review and improve. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Pramukh, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback with us. We are pleased to know that you enjoyed your stay and appreciated our convenient location and modern facilities. Your positive comments are greatly appreciated and are a valuable encouragement to our team. We remain committed to maintaining our service standards and continuously enhancing the guest experience. Thank you once again for your support. We look forward to welcoming you again at Mercure Phuket Patong Journeyhub. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Mark, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated the room upgrade provided through your ALL membership and found the upgraded room comfortable. At the same time, we sincerely apologize that your overall experience did not meet your expectations. Please be assured that the details you shared have been taken seriously and have not been overlooked. Your feedback has been communicated to the relevant teams for thorough review, follow up, and necessary improvement. We highly value your feedback and understand the importance of ensuring that our services and facilities consistently meet the standards expected by our guests. Your comments will be carefully considered as we continue to improve our operations and overall guest experience. Thank you once again for sharing your experience with us. We sincerely appreciate your feedback and understanding. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Rohan, Thank you for choosing Mercure Phuket Patong Journeyhub and for sharing such wonderful feedback about your first stay with us. We are delighted to know that you enjoyed our clean and comfortable hotel, the amenities, and the warm service from our team. It is especially pleasing to hear your kind recognition of Tuan and Jelly for their helpful and attentive assistance. We will be sure to share your appreciation with them. We are also pleased that you enjoyed the rooftop restaurant, particularly the food and beautiful views of Patong. Your recommendation means a great deal to us, especially for guests visiting Patong for the first time. Thank you once again for your kind words and recommendation. We truly appreciate your support and look forward to welcoming you again in the future. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Abhishek, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your detailed feedback. We are pleased to know that you enjoyed our rooms, Housekeeping service, swimming pool, and the overall value of your stay. We also truly appreciate your kind recognition of our Housekeeping team. At the same time, we sincerely regret that certain aspects of our service did not fully meet your expectations, particularly regarding the information provided in relation to Accor membership and Heartists benefits. We understand your expectations as both an Accor member and Heartist, and we are sorry that the information and explanation provided during your stay did not meet your expectations. We have also noted your comments regarding the restaurant and the consistency of our service. Your feedback has been shared with the relevant teams for further review and awareness, as we continuously strive to ensure a fair, consistent, and welcoming experience for all our guests. We sincerely appreciate your openness in sharing your experience. Your feedback provides us with valuable insight and will be taken into consideration as we continue to strengthen our service standards and guest experience. Warm regards, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Krzysztof M. K., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you enjoyed the overall experience and appreciated our great value, convenient location, spacious renovated room, rooftop swimming pool, relaxing area, bar, and fitness centre. It is also wonderful to hear that you were pleased with our breakfast and friendly team, and that you would recommend us to others. We sincerely appreciate you bringing the air-conditioning cleanliness to our attention. We apologize for any inconvenience this may have caused. Please rest assured that we take your comments will share with our team for the improvement. Thank you once again for your valuable feedback and for your continued support as an ALL Platinum member. We are pleased to know that you had a very good stay and sincerely look forward to welcoming you back to Mercure Phuket Patong Journeyhub for an even more comfortable experience. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Richard, Thank you for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback. We are pleased to know that you had a comfortable stay with us and enjoyed our breakfast. We are also grateful to hear that your experience with us was a positive one, and that Tuan and Jelly contributed to making your stay more enjoyable. Your kind recognition of their service is greatly appreciated and will certainly be shared with them as encouragement. We look forward to welcoming you back to Mercure Phuket Patong Journeyhub for another enjoyable stay. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Ahmad M. F. K., Thank you very much for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your wonderful review. We are delighted to know that you enjoyed our clean and comfortable hotel and found our team friendly. We are also very pleased to receive your excellent ratings for cleanliness, Wi-Fi, our team, and your overall experience, as well as your kind recommendation. We sincerely apologize that your initial request for a late check-out did not meet your expectations. At the same time, we are glad to hear that our night shift team was able to assist you and extend your check-out by an additional two hours. We truly appreciate your understanding and will take your feedback into consideration to ensure we provide clearer and more consistent assistance with late check-out requests in the future. Thank you once again for your kind support and valuable feedback. We sincerely look forward to welcoming you back to Mercure Phuket Patong Journeyhub for another enjoyable stay. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Arran A. H., Thank you for choosing to stay at Mercure Phuket Patong Journeyhub and for taking the time to rate your experience. We are delighted to hear that you enjoyed our convenient location, with easy access to the nearby golf courses while still being within a short distance of the city centre. It was truly a pleasure to have you as our guest, and we sincerely appreciate your kind words and support. We value your support and hope to have the opportunity to welcome you back in the future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Sanket B. P., Thank you very much for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback. We are delighted to hear that you had a great check-in experience and that our Front Office team. We also sincerely appreciate your comments regarding the rooftop bar. Please accept our apologies that the service did not meet your expectations during the busy sunset period. Your feedback has been noted, and we will review our staffing arrangements to better support our team during peak hours and provide a more efficient experience for our guests. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve our services. We look forward to welcoming you back to Mercure Phuket Patong Journeyhub for an even better stay in the future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Ali O. N., Thank you very much for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your wonderful feedback. We are truly delighted to know that you had an enjoyable stay and that you found our hotel beautiful. Your kind words and best wishes are sincerely appreciated and serve as great encouragement to our entire team. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Mercure Phuket Patong Journeyhub for another memorable stay in the near future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Anil P. A., Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you had a comfortable stay and that the warm hospitality provided by Jelly and her colleague at the Front Desk made a positive impression. Your kind recognition means a great deal to us, and we will be sure to share your compliments with them. They will be thrilled to know they helped make your stay memorable. Thank you once again for choosing Mercure Phuket Patong Journeyhub. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Peerapan J., Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are delighted to know that our friendly team helped make your stay enjoyable and that your overall experience exceeded your expectations. Your kind words are truly appreciated and will be shared with our team as a great source of encouragement. At the same time, we sincerely apologize that the room condition affected your comfort and that our breakfast selection did not fully meet your expectations. Your comments are invaluable to us, and we will continue working to improve both our room conditions and breakfast experience to better serve our guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Phuket Patong Journeyhub for an even more enjoyable stay in the future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Ms. Alice S. M., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced. We are truly sorry to learn that the repeated power interruptions, the unresolved maintenance issue, the room condition, and the inconsistency affected your comfort and overall experience. This is certainly not the level of quality and hospitality we strive to provide, nor the standard our guests should expect. Your comments have been shared with our management team and the relevant departments for a thorough review. We are taking your feedback seriously and will use it to strengthen our maintenance response, improve our room conditions, and enhance our service consistency to help ensure a better experience for all of our guests. We sincerely appreciate you bringing these matters to our attention, as feedback such as yours is invaluable in helping us improve. We hope you will give us another opportunity to welcome you back in the future and provide you with the comfortable and seamless stay you rightfully expect from an Accor hotel. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Aishwary S., Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Please accept our sincere apologies that you did not feel genuinely welcomed upon arrival. Providing warm and attentive hospitality is at the heart of what we strive to deliver, and we are truly sorry that we fell short during your visit. Your feedback has been shared with our management team, and we will use it as an opportunity to further improve our service standards to ensure every guest receives a warm and memorable experience. We also sincerely apologize for the confusion regarding your ALL Accor drink vouchers. This is certainly not the experience we wish to provide, and we will review our procedures to ensure clearer communication and a smoother guest experience. We also appreciate your feedback regarding our drinking water service. We sincerely apologize for the misunderstanding. Additional drinking water is available upon request, and we regret that this was not communicated clearly during your stay. We will continue to improve our communication to ensure a more seamless experience for all our guests. We deeply regret that we were unable to provide the memorable stay you had expected, and we are truly sorry to hear that you would not consider staying with us again. We sincerely hope you will give us another opportunity to restore your confidence and provide you with the warm hospitality and seamless experience that we are committed to delivering. Thank you once again for your valuable feedback, and we wish you safe and pleasant travels. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub.