Mercure Arles Centre Arenes

Customer review rating (ALL Rating) 4.5/5 64 reviews

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Mercure Arles Centre Arenes - Image 1
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1 rue Emile Fassin, 13200 ARLES, France

Description

Hotel extras

  • In the downtown area in the heart of UNESCO World Heritage monuments

  • Secure parking with electric vehicle charging stations

  • Rooftop terrace and swimming pool with views of the city rooftops

  • Modular rooms for 2 to 6 people

  • 2,476 sq.ft. modular meeting room with natural light

Our accommodation(s)

Hotel location

Mercure Arles Centre Arenes

1 rue Emile Fassin
13200 ARLES
France

GPS:43.674461, 4.628249

Telephone
Fax +33 4 90 49 92 92

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

L ATRIUM

Our warm and lively restaurant blends authenticity and Mediterranean flavors. The chef offers bistro-style cuisine, made with fresh and seasonal produce for a sensory journey with a touch of the south.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  64 reviews

Customer review rating 5.0/5

Solange B. Business - Confirmed reviews ALL

I can't fault our stay, from the minute we walked in to the end of our stay. The location is great. Our room was beautifully decorated and extremely comfortable. Breakfast is a feast. Check in and out made really easy. I felt like i was the only guest throughout and i'm sure everyone in the hotel felt the same.

Dear Solange B., Thank you for your kind words regarding your recent stay at Mercure Arles Centre Arènes. We are delighted to hear that you experienced our hospitality and found our location, room decor, and breakfast to be exceptional. It is our aim to ensure that each guest feels valued and comfortable, and we are pleased that you felt this during your visit. Your positive feedback motivates our team to maintain high standards in service and comfort. We look forward to welcoming you back in the future. Best regards, Mercure Arles Centre Arènes

Customer review rating 3.5/5

Christian D. Couples - Confirmed reviews ALL

agreable

Cher Monsieur D., Nous vous remercions pour vos commentaires. Nous sommes ravis que vous ayez apprécié l'emplacement de notre établissement. Vos retours sont précieux et seront pris en compte dans nos futures améliorations. Cordialement, Mercure Arles Centre Arènes

Customer review rating 4.5/5

Isabelle B. Business - Confirmed reviews ALL

Working stay during a bussiness trip , first room Tv was not working so the Front desk immediatly assigned a new room. Having dinner in it s renovated restaurant and despite the fact that the waiter was alone he duly manage to arrange smoothly service. Food was very good with higher level than expected. Only one point please avoid to served red wine cold

Dear Isabelle, Thank you very much for your kind review and excellent score of 9/10! We’re delighted that you enjoyed your stay and appreciated the dedication of our front desk team. Your recognition of their responsiveness and proactive attitude truly means a lot to us. I’m glad we were able to promptly resolve the issue with your first room, and that you had a pleasant dining experience in our renovated restaurant. Despite the team being short-staffed that evening, it’s great to hear the service ran smoothly and exceeded your expectations. Thank you also for your valuable feedback regarding the red wine temperature — you're absolutely right, and we will make sure to address this detail with our restaurant team. We hope to have the pleasure of welcoming you again soon, whether for business or leisure. Warm regards, Virginie Front Office Manager

Customer review rating 3.5/5

Phil C. Couples - Confirmed reviews ALL

Whilst hotel reception was professional and courteous, our issues with our stay related to non functioning airconditioning (rectified by technician), loss of water supply (for short period in morning) and noise from ongoing renovations. I am sure when these works are completed, the intent of a fantastic stay will be achieved.

Dear Phil, Thank you for your feedback and for your understanding during the renovation period. We’re pleased to inform you that all renovation works are now completed. We hope to welcome you back soon to enjoy the improved facilities and provide you with the fantastic stay you deserve. We appreciate your kind words about the room size and our reception team, and we look forward to exceeding your expectations on your next visit. Best regards, Virginie Front Office Manager

Other web-users rate our hotel

  • 557 reviews 8.8/10 Location
  • 537 reviews 5.7/10 Room
  • 363 reviews 8.1/10 Service
  • 11 reviews 4.5/10 WiFi
  • 306 reviews 5.8/10 Comfort
  • 261 reviews 8.2/10 Breakfast
  • 124 reviews 5.7/10 Cleanliness
  • 85 reviews 4.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.