ibis budget Arles Palais des Congrès 2 stars

Top budget, top nuit, top p'tit dej !

We visited in late August 2020 as a family. This was a short stop in a longer trip and we took the opportunity to visit Arles. We were given a more spacious room than the one we booked, which we really appreciated. Everything was very clean as usual and we particularly enjoyed the possibility to use the pool. We stayed before in another similarly priced Ibis budget in the area and I think, compared to that, some of the amenities available for guests could be improved. For example, adding a hairdryer and a toilet brush, as well as making pool towels available could have improved our experience. Overall we were satisfied of our stay. Our daughter really enjoyed the pool :)

nice overnight stay. Walk into the centre of Arles very easy.

We were unable to stay at the hotel. Due to coronavirus. You did not offer a refund. The credit note you offered was just for the specific hotel and only until December 2020. This was worthless to us. A credit note for any Ibis hotel dated up to December 2021 would have been a nice offer but you stuck to your guns. Now I’m going to try very hard never to use an Accor hotel again

I like closed parking and the whole territory of the hotel. Not the best location, but city center is in 10 minutes walking distance. Near the Antic museum. Quite big rooms. French breakfast )) Actually we waited also for something "warm" for breakfast from the chain hotel. Service is good.

Excellent rooms. I personally prefer a plug in the washbasin but know that there is always a risk of flooding if a stupid guest forgets to remove the plug. The absence of a lavatory brush seemed crazy and rather unpleasant.

Un séjour agréable et confortable.

We enjoyed our stay at the hotel, it's clean, comfortable and a short walk from the town centre. Plus the hotel has a super pool and a tasty breakfast buffet.

This Arles hotel -we stayed in budget Ibis -was perfectly pleasant. It is well situated for a short walk into Arles, the rooms were fine and the receptionist (male) extremely helpful and welcoming. There were a few minor issues ; the window didn't have the security lock which one was urged to use; the receptionist kindly offered to place our freezer packs in the hotel freezer but rather bizarrely they couldn't find them when we left and said the hotel freezer wasn't working. No great shakes but a bit annoying. Overall, however, the hotel was quite quiet, well situated, friendly staff, not too expensive so did most of what you need. We'd certainly stay again.

A family of four fitted very well in the room. We even had enough room for the luggage on the floor (2+2). During the heat wave the AC was a savior. The swimming pool was a cherry on top for the rate we had.

The Hotel is a short (20 minute) walk along the river into Arles, a busy medieval town with lots of lovely places to sit and enjoy a drink or meal. We visited during the music festival when local musicians entertain the crowds with every type of music you can imagine, some are wandering mistrals while others play in the bars and restaurants - what a wonderful night!

Quiet location and convenient to the outstanding Musée de l'Arles et de la Provence antiques. Within walking distance of the old town. As it is located with an Ibis Styles, a restaurant bar and lounge facilities are available. It is also a hotspot for PressReader. Staff were helpful and friendly.

Very nice staff Every assistant was helpful The hotel is convenient and well situated near the town allowing to see many sites The hotel is clean and comfortable and breakfast is enjoyable with many sorts of food

There was no airco in the room. Leaving the window open was'nt an option because of traffic noise from the motorway. It was convenient located for walking to the museum and to the city along the Rhone. There was an 24hr reception and a controlled gate exit to the car parking.

The visit of a stranger in the middle of the night while sleeping was a big shock that left us distressed for quite a while (apparently it was another guest who was given keys to our room, as if it were not occupied). The reaction to our complains was dismaying: just the sentence "something like this is quite exceptional" or "normally it does not happen". No real apology or compensation of any kind was offered! Such an appalling customer service (not only because of that: even though you are forced to pay your bill -including the extras for breakfast- at check in, they did not even notified the breakfast maid, who could not find us on her list; in addition, somebody ELSE came into the room -without even first knocking- while we were packing before leaving, again offering no apologies, but simply stating "I thought the room was free, according to my list"). We felt that we were treated very badly and absolutely disrespectfully. Otherwise, the hotel itself could be acceptable, within walking distance of the city center. Easy to reach by car, with sufficient outdoor parking space and a nice swimming pool. Rooms are OK and have air conditioning. Breakfast was a bit basic, but acceptable.