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Jules César Arles Hotel&Spa-MGallery 5 stars

Customer review rating 4.4/5 3,986 reviews

ALLSAFE approved hotel

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Jules César Arles Hotel&Spa-MGallery
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+ 18 Services

Hotel extras

  • Free WIFI in all rooms

  • Opposite the historic center and a 5-minute walk from the Luma Foundation and Parc des Atelier

  • Spa and fitness center

  • 3 meeting rooms

  • Certified ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Jules César Arles Hotel&Spa-MGallery

9 Boulevard des Lices
13200 arles
france

Tel: +33490525252

Fax: (+)0400000000

Check-in from 15h00

Check out up to 12h00

  • By plane

    MARSEILLE MARIGNAN At 70km / 43.5 miles

  • By train

    GARE DE ARLES At 1km / 0.62 miles

GPS :43.674854, 4.62865

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 52 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 52 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Car park
    • Near the property
    • Private
Well-being
  • La Piscine du Jules
    • Outside

Our accommodation(s)

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure. The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 72

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Jules César Arles Hotel&Spa-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,986 reviews

TripAdvisor Rating 4.0/5

823 reviews

Great hotel in a great location

Customer review rating 5.0/5

Roger M. Couples - 17/09/2021 Confirmed reviews ALL

Very good service, excellent room, lovely breakfasts on terrace

Dear ROGER M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Schönes Ambiente

Customer review rating 4.0/5

Js Couples - 16/09/2021 Confirmed reviews ALL

We enjoyed our stay, the atmosphere is great. The breakfast had a very good choice. ANYHOW one reason to book the hotel was the Spa. What we had expected was that the spa is included in the price (which is, actually standard in all 4 and 5 stars hotels). So we were surprised that you need to pay 20Eur extra to use the spa for 2 hours. That is something we recommend to change or to communicate clearly. Greetings Jana

Dear KARSTEN L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

EXCELLENT SEJOUR

Customer review rating 5.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

COMPETENCE COMPREHENSION ET AMABILITE

Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Caroline MOUREAU Deputy Manager

Great location

Customer review rating 5.0/5

John Couples - 07/09/2021 Confirmed reviews ALL

Friendly, polite and efficient staff. Nice room. Excellent food

Dear JOHN D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Excellent hôtel

Customer review rating 4.0/5

Celia C. Couples - 03/09/2021 Confirmed reviews ALL

We found our room very pleasant, the hôtel staff extremely helpful and friendly. We had no time to use the spa facilities or grounds but they appeared to be well kept and tidy. We enjoyed our breakfast with wide range of food available and the helpful service. However we were extremely disappointed with our dining experience, the standard of the food was very average, most of the food was over cooked and under seasoned, to add to this our table was almost totally un lit, the staff brought extra light to the table and put back on the lights on the lower terrace but to little avail. So the combination of poor food and sitting in the dark unable to see what we were eating did not add up to an agreeable experience.

Dear CELIA C., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Very nice place. Decoration amazing

Customer review rating 4.0/5

Marc Families - 01/09/2021 Confirmed reviews ALL

Very nice place. Room and loby decoration from Christian Lacroix very unique

Dear MARC B., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

very nice

Customer review rating 4.5/5

Mell Couples - 09/08/2021 Confirmed reviews ALL

very nice and confortable hotel in central Arles. colorful location. Good food. Friendly staff

MadameZIMMERMANN, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Caroline MOUREAU Deputy Manager

Very pleasant

Customer review rating 4.5/5

Pac Families - 03/08/2021 Confirmed reviews ALL

We spent one night, and it was a very pleasant experience. Nice room, very friendly staff, excellent location.

Dear PIERRE-ANDRE C., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Disappointment

TripAdvisor rating 3.0/5

Isabelle H 18/07/2021 TripAdvisor review

Our arrival was promising , the greeting polite and heartwarming . But the service at diner in the hotel was done by people who never served a dinner before ( although it seemed ) .. we had to ask for everything, no aperitifs, dessert served before cheese, no cutlery …. What a shame ! And our washing up before breakfast , with no warm water available in our bathroom !

Dear Isabelle, Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are surprised to read this particular review as we did not hear anything from you. Were you at our restaurant Lou Marques ? Are you sure this review is not for another restaurant ? If you are, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

excellent stay

Customer review rating 4.5/5

Antoine D. Families - 10/07/2021 Confirmed reviews ALL

Excellent services and welcome, great for family and children, nice decoration, great swimming pool in the garden, we were pleased with our stay, thank you again

Dear ANTOINE D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Good coffee and service

Customer review rating 4.0/5

Missy M. Friends - 10/07/2021 Confirmed reviews ALL

One quick night and good experience

Dear MELISSA M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Not as good as expected

Customer review rating 2.0/5

F. Couples - 04/07/2021 Confirmed reviews ALL

Noisy neighbours, badly insulated walls, inconvenient bathroom, water leaking from everywhere…

Dear BERNARD F., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Nice room and pleasant staff - food disappointing

Customer review rating 3.0/5

David R. Families - 01/07/2021 Confirmed reviews ALL

We stayed with you on our way down from Geneva to Spain. The hotel was a nice find and we looked forward to staying in one of your Lacroix suites. The room was ok, can’t say that we were that impressed and we lacked insight into how it was designed. We made the mistake of taking the easy option of eating at the hotel however which we regretted. The menu did. It reflect what was on the plate, the food was more than minimal, the cost high and the waiters lacked training and knowledge of the dishes. One senior person knew what he was talking about, but the others couldn’t tell us anything about the menu and often forgot our requests. We made the mistake of giving the hotel a 2nd try the day after and had lunch there. Again, the menu was incorrect and in fact the kitchen lacked several ingredients (notably chicken) . It took too long to deliver and was definitely not worth the money. The wraps were empty and the pasta pathetic in quantity. We may consider staying at the hotel again one day but will definitely not eat there nor recommend.

Dear DAVID R., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. 30€ the lunch with 3 dishes is one of the best quality/price you can find in Arles. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérémy Lyonnet Directeur

Aging Ungracefully

Customer review rating 2.5/5

Anonymous Couples - 28/06/2021 Confirmed reviews ALL

The public spaces are worn, the carpets dirty. Everything about the hotel feels worn or unkept or needing renovation or replacement--even the pool and the pool area. Although the suite was big and the beds nice, there was little else to commend the hotel at the price of about $350 per night, breakfast not included.

Dear BOB S., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Beautiful Art Hotel

Customer review rating 5.0/5

Anonymous Business - 07/11/2020 Confirmed reviews ALL

interior design at its best. Nice view into the yard. Due do COVID-19 and work no time to see the Spa which should also be amazing. As I was the only guest the last day in the hotel, I felt very good cared for. Amazing room service breakfast. Friendly staff bringing chocolates every evening. Free parking at night, got even offered to park directly in front of hotel with no charge. Special COVID lockdown situation I guess, though.

Dear MARION S., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

good hotel in Arles

TripAdvisor rating 4.0/5

Joseph R Couples - 04/08/2020 TripAdvisor review

over all a good place even if I would have expected an higher level for a Sofitel/McGallery. Having said that may be the pace ARLES is not famous enough to attract high end customers.. Some refursbishing may be usefull. Having said that we're in the coronavirus time ...

Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

excellent hotel with a good restaurant, in the city centre

TripAdvisor rating 5.0/5

715jeanclaudeb 25/07/2020 TripAdvisor review

the room was large enouth with a nice bath room. In this particular time we did appreciate the cleaningness of the room. The food at the restaurant is good with a nice choice of régional wine. The hotel decoration is associated with Christian Lacroix with warm colors creating a nice atmosphere.

Excellent stay at a beautiful hotel

TripAdvisor rating 5.0/5

OlivierK15 03/07/2020 TripAdvisor review

The front desk staff was very welcoming from the start of the booking process to check out and the room was very confortable.'Thanks for upgrading us) Hotel is clean and the spa is great. My wife had one of the best massage from Peggy. Pool area quite small(you get close to smokers..) and not enough loungers. Restaurant was good. Some waiters werent warm and welcoming. Being in Arles during a quiet time was fun.

Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

disappontment

TripAdvisor rating 2.0/5

Venture17961638343 Couples - 02/05/2019 TripAdvisor review

I have booked the hotel for 3 nights however left after the first night. I have booked better than standard room and was very disappointed Rooms are very minimal with no proper chairs and table, public area poor, entrance to hotel from street dirty and not inviting.

Dear venture, We are very sorry about your disappontment during your stay in our hotel. The classique rooms are small but comfortable. For the entrance we transfert your comment to the city hall because we cant managed the cleaning street. We hope meet you for a next journey, Best regards

Luxury in Arles

TripAdvisor rating 4.0/5

dklonie Couples - 20/06/2018 TripAdvisor review

We enjoyed our deluxe room very much - it was large, comfortable, beautifully decorated and clean. Staff helpful and friendly. Excellent breakfast. We enjoyed the pool very much - the water was nice and warm and the adjoining garden area delightful. The only negative would be the cost of staying at this hotel.

Thank you so much for your score, we are very glad to read your words. Our garden, out of the main street is indeed very peaceful ! With our best regards,

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