Jules César Arles Hotel&Spa-MGallery 5 stars

very nice and confortable hotel in central Arles. colorful location. Good food. Friendly staff

We spent one night, and it was a very pleasant experience. Nice room, very friendly staff, excellent location.

Our arrival was promising , the greeting polite and heartwarming . But the service at diner in the hotel was done by people who never served a dinner before ( although it seemed ) .. we had to ask for everything, no aperitifs, dessert served before cheese, no cutlery …. What a shame ! And our washing up before breakfast , with no warm water available in our bathroom !

Excellent services and welcome, great for family and children, nice decoration, great swimming pool in the garden, we were pleased with our stay, thank you again

One quick night and good experience

Noisy neighbours, badly insulated walls, inconvenient bathroom, water leaking from everywhere…

We stayed with you on our way down from Geneva to Spain. The hotel was a nice find and we looked forward to staying in one of your Lacroix suites. The room was ok, can’t say that we were that impressed and we lacked insight into how it was designed. We made the mistake of taking the easy option of eating at the hotel however which we regretted. The menu did. It reflect what was on the plate, the food was more than minimal, the cost high and the waiters lacked training and knowledge of the dishes. One senior person knew what he was talking about, but the others couldn’t tell us anything about the menu and often forgot our requests. We made the mistake of giving the hotel a 2nd try the day after and had lunch there. Again, the menu was incorrect and in fact the kitchen lacked several ingredients (notably chicken) . It took too long to deliver and was definitely not worth the money. The wraps were empty and the pasta pathetic in quantity. We may consider staying at the hotel again one day but will definitely not eat there nor recommend.

The public spaces are worn, the carpets dirty. Everything about the hotel feels worn or unkept or needing renovation or replacement--even the pool and the pool area. Although the suite was big and the beds nice, there was little else to commend the hotel at the price of about $350 per night, breakfast not included.

interior design at its best. Nice view into the yard. Due do COVID-19 and work no time to see the Spa which should also be amazing. As I was the only guest the last day in the hotel, I felt very good cared for. Amazing room service breakfast. Friendly staff bringing chocolates every evening. Free parking at night, got even offered to park directly in front of hotel with no charge. Special COVID lockdown situation I guess, though.

The location of this hotel is really great - no better place to start your exploration of Arles. Walking distance to every single interesting monument in the city. The rooms are a bit old and outdated, though the amenities are good. I would suggest that the hotel does a remodel/update soon, to keep up with modern standards, but otherwise, the rooms are comfortable and have everything you need - just outdated.

over all a good place even if I would have expected an higher level for a Sofitel/McGallery. Having said that may be the pace ARLES is not famous enough to attract high end customers.. Some refursbishing may be usefull. Having said that we're in the coronavirus time ...

the room was large enouth with a nice bath room. In this particular time we did appreciate the cleaningness of the room. The food at the restaurant is good with a nice choice of régional wine. The hotel decoration is associated with Christian Lacroix with warm colors creating a nice atmosphere.

The front desk staff was very welcoming from the start of the booking process to check out and the room was very confortable.'Thanks for upgrading us) Hotel is clean and the spa is great. My wife had one of the best massage from Peggy. Pool area quite small(you get close to smokers..) and not enough loungers. Restaurant was good. Some waiters werent warm and welcoming. Being in Arles during a quiet time was fun.

I have booked the hotel for 3 nights however left after the first night. I have booked better than standard room and was very disappointed Rooms are very minimal with no proper chairs and table, public area poor, entrance to hotel from street dirty and not inviting.

We enjoyed our deluxe room very much - it was large, comfortable, beautifully decorated and clean. Staff helpful and friendly. Excellent breakfast. We enjoyed the pool very much - the water was nice and warm and the adjoining garden area delightful. The only negative would be the cost of staying at this hotel.