Jules César Arles Hotel&Spa-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 1,115 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WIFI in all rooms

  • Opposite the historic center and a 5-minute walk from the Luma Foundation and Parc des Atelier

  • Spa and fitness center

  • 3 meeting rooms

  • Certified ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Jules César Arles Hotel&Spa-MGallery

9 Boulevard des Lices
13200 Arles
France

GPS:43.674854, 4.62865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,115 reviews

TripAdvisor Rating  4.0/5  905 reviews

Certificate of excellence 2023

Great location...tired property.

Customer review rating 3.0/5

Brendan Families - Confirmed reviews ALL

Our party of four arrived by train at 9:30 pm and could not get a taxi or an UBER. We called the hotel and the bellman actually drove his girlfriend's mother's personal car to come get us...it took two trips. So the staff were great. When we finally got to the hotel at 10:30 pm everything was closed. The rooms and common areas really need some investment as the furniture is old and in poor repair, the carpet is worn and the bathrooms need some work.

Great location but small rooms and needs a refurb

Customer review rating 3.0/5

Rjb Couples - Confirmed reviews ALL

Room was small and the bathroom was very small, we had a superior room so I expect the standard rooms are tiny. Everything looks tired and overdue a refurb.

Nice but

Customer review rating 3.5/5

Anne Couples - Confirmed reviews ALL

Nice hotel and well located but I expected more for the price. * The pool is ice cold, most probably as it isn't heated by the sun. * sauna is at extra charge ! * dinner without much taste except for the desert. * bathroom is nice for the eye but toilets are extremely uncomfortable with their rectangular seats If you stay here, ask for a room located on the inner courtyard as streets around the hotel are quite noisy.

Dear ANNE-LIESE S., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea MANUGUERRA Deputy Manager

Excellent location, service and decor

Customer review rating 4.5/5

I A. Friends - Confirmed reviews ALL

We stayed one night only but it was perfect location so we can walk to the coliseum and amphitheatre. Welcome and checkout service was superb. I do wish the pool stayed open til 10pm so we can have a quick night swim.

Dear ISABEL A., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Manuguerra Deputy Manager

Great hotel with perfect location in Arles and super friendly staff

Customer review rating 5.0/5

Patrice Couples - Confirmed reviews ALL

Excellent overall. The valet car parking is a great service. We enjoyed the facilities including the swimming pool and front terraces for drinks. Also you made our little dog feel very welcome…thank you. We will return.

Dear JEANETTE T., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Manuguerra Deputy Manager

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Other web-users rate our hotel

  • 358 reviews 9.4/10 Location
  • 429 reviews 6.2/10 Room
  • 706 reviews 9/10 Service
  • 235 reviews 7/10 Food
  • 233 reviews 8.4/10 Breakfast
  • 218 reviews 8/10 Amenities
  • 122 reviews 7.5/10 Wellness Area
  • 76 reviews 5.2/10 Cleanliness

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