Jules César Arles Hotel&Spa-MGallery 5 stars

The hotel feels like it needs a significant renovation to feel closer to a 5 star experience. Attention to details was not there, common areas lacked a mojo, reception is poorly layed-out, patio area and external garden not really taken advantage of, roomservice menu lacking options.

Made our first time stay in Arles a great experience.

over all a good place even if I would have expected an higher level for a Sofitel/McGallery. Having said that may be the pace ARLES is not famous enough to attract high end customers.. Some refursbishing may be usefull. Having said that we're in the coronavirus time ...

the room was large enouth with a nice bath room. In this particular time we did appreciate the cleaningness of the room. The food at the restaurant is good with a nice choice of régional wine. The hotel decoration is associated with Christian Lacroix with warm colors creating a nice atmosphere.

Very well located in the heart of Arles Staff amazing Disappointing room size and cleanliness in the junior suite - dark rooms as little windows

The front desk staff was very welcoming from the start of the booking process to check out and the room was very confortable.'Thanks for upgrading us) Hotel is clean and the spa is great. My wife had one of the best massage from Peggy. Pool area quite small(you get close to smokers..) and not enough loungers. Restaurant was good. Some waiters werent warm and welcoming. Being in Arles during a quiet time was fun.

The Christian Lacroix decor is pretty awful. In the public areas, the clashing primary colors are at least whimsical and bright. In our first suite (118) they were unacceptable—a bedroom painted blood red (even the ceiling!), a narrow sitting rooM that was little better. We were moved to 200, which was at least more cheerful, though an absurd blowup of an 18th century portrait with staring eyes was unpleasant. Oh, and there were no English language channels on the TV.

Parking extra charge Spa(sauna) extra charge Gym very poor, threadmill trembling and only one exists Disaster design of room led to an over charge of 80 euros for night in order to move to another room

Friendly staff, even though that we did not use your spa facilities do to the lack of time on our part, we might next time around, I have forward your location information to several friends of mine, I do not usually like to recommend Hotels but you are the exception.

Very lovely hotel, was easy to find and the staff were very helpful. We had a junior suite on the ground floor, lots of room and a large bathroom. It was quiet, but maybe we did not have anyone above us. The breakfast which we had five of had a lot of choice, but the scrambled egg was always tepid, perhaps its the containers which it is put in to keep hot, do not think they work? All the staff were very friendly and helpful

We spent one night with kids, everything was good and the staff was very nice.

It was a great stay, staff are great. Only issue was the shower was VERY tight.

We enjoyed our stay from the moment we checked in. We were well taken care of, our car was out of our hands right away, and our room was very ccomfortable.

Lovely stay in a unique hotel

Lovely design, but design over function, for example bathroom floods when having a showet in the bathtub, even after carefully adjusting the screen, breakfast was quality, except coffee which was awful and took ages to get a refill, staff at breakfast were just not looking out. Dinner was good, but once we were nearly charged for 2 menues when we had a mai course and menue only. So best to check bill carefully, my husband had already signed. It was refunded without apology. The grounds are lovely, so i would recommend staying. We stayed in a junior suite. Service is not 5 star. SAUNA AND WHIRLPOOL COST 20 EURO PER PERSON. never had this, used it once, ok, but not great. Pool area nice but outside