Jules César Hotel & Spa Arles - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 716 reviews

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9 Boulevard des Lices, 13200 Arles, France

Description

Hotel extras

  • Free WIFI in all rooms

  • Opposite the historic center and a 5-minute walk from the Luma Foundation and Parc des Atelier

  • Spa and fitness center

  • 3 meeting rooms

  • Certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Hotel location

Jules César Hotel & Spa Arles - MGallery Collection

9 Boulevard des Lices
13200 Arles
France

GPS:43.674854, 4.62865

Telephone
Fax +33 4 00 00 00 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  716 reviews

TripAdvisor Rating  4.1/5  982 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Nissa H. Families - Confirmed reviews ALL

We stayed one night. Easy to get to. Close to everything! Rooms have everything you need. If you can’t do tubs, be sure to request a walk in shower.

Customer review rating 4.5/5

Michael H. Couples - Confirmed reviews ALL

Expensive to use the valet to park the car, but convenient as parking is limited. Great breakfast

Customer review rating 2.5/5

Samuel A. Couples - Confirmed reviews ALL

The hotel is nice but rooms are not comfortable. Bed was very hard and the only chair to sit in room is a metal mesh that is not comfortable.

Dear Samuel, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you found our hotel nice and appreciated its overall atmosphere. We are, however, sorry to hear that the bedding and seating comfort did not fully meet your expectations. Our mattresses are of high quality and regularly renewed, though we understand that comfort can be a very personal matter. Given your positive remarks about the property, we are a little surprised by such a low overall rating, but we sincerely hope to have the opportunity to welcome you again and provide an experience that better reflects the standards of our establishment. Kind regards, The Management Hotel & Spa Jules César – MGallery Arles

Customer review rating 2.0/5

Andrew R. Friends - Confirmed reviews ALL

My wife and I were on holiday and traveling with a friend who was solo. Our friend was given an upgraded room and we were shown to a handicap accessible room without being asked if this was. I am 188cm tall. My wife is tall for a woman. Everything in the room was too low. The makeup mirror was at navel level for my wife (as an example). The shower had no door so water went everywhere. Overall, we were very disappointed and would not recommend the hotel. Also, the 3 of us had dinner in the hotel. We were the only patrons at dinner. The server was kind but spent long periods of time talking to people outside the restaurant so service felt very slow and inattentive.

Dear Monsieur R., Thank you for sharing your feedback. We are sorry to read that your stay did not fully meet your expectations. However, we would like to clarify a few important points. The room you were allocated is a mobility-accessible room that fully complies with 5-star hotel standards in terms of comfort, equipment and surface area. These rooms are available for all guests, and it would be inappropriate — and discriminatory — to question or comment on the physical condition of any guest during check-in. This is why we do not notify guests in advance when a room is adapted for reduced mobility unless they specifically request a particular room layout. Regarding your dinner experience, we regret if you found the service inattentive. The situation you describe does not reflect the level of professionalism we expect from our team, and your comments have been shared with the restaurant manager as part of our ongoing quality follow-up. We appreciate you taking the time to express your point of view and wish you pleasant future travels. Kind regards, The Management Hotel & Spa Jules César – MGallery Arles

Customer review rating 5.0/5

Virginie B. Couples - Confirmed reviews ALL

incroyable

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Other web-users rate our hotel

  • 371 reviews 9.6/10 Location
  • 407 reviews 6.2/10 Room
  • 593 reviews 9/10 Service
  • 241 reviews 7.4/10 Vibe
  • 180 reviews 7.7/10 Breakfast
  • 96 reviews 6.1/10 Wellness Area
  • 83 reviews 5.5/10 Cleanliness
  • 79 reviews 7.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.