Very good service, excellent room, lovely breakfasts on terrace

We enjoyed our stay, the atmosphere is great. The breakfast had a very good choice. ANYHOW one reason to book the hotel was the Spa. What we had expected was that the spa is included in the price (which is, actually standard in all 4 and 5 stars hotels). So we were surprised that you need to pay 20Eur extra to use the spa for 2 hours. That is something we recommend to change or to communicate clearly. Greetings Jana

COMPETENCE COMPREHENSION ET AMABILITE

Friendly, polite and efficient staff. Nice room. Excellent food

We found our room very pleasant, the hôtel staff extremely helpful and friendly. We had no time to use the spa facilities or grounds but they appeared to be well kept and tidy. We enjoyed our breakfast with wide range of food available and the helpful service. However we were extremely disappointed with our dining experience, the standard of the food was very average, most of the food was over cooked and under seasoned, to add to this our table was almost totally un lit, the staff brought extra light to the table and put back on the lights on the lower terrace but to little avail. So the combination of poor food and sitting in the dark unable to see what we were eating did not add up to an agreeable experience.

Very nice place. Room and loby decoration from Christian Lacroix very unique

Our arrival was promising , the greeting polite and heartwarming . But the service at diner in the hotel was done by people who never served a dinner before ( although it seemed ) .. we had to ask for everything, no aperitifs, dessert served before cheese, no cutlery …. What a shame ! And our washing up before breakfast , with no warm water available in our bathroom !

over all a good place even if I would have expected an higher level for a Sofitel/McGallery. Having said that may be the pace ARLES is not famous enough to attract high end customers.. Some refursbishing may be usefull. Having said that we're in the coronavirus time ...

the room was large enouth with a nice bath room. In this particular time we did appreciate the cleaningness of the room. The food at the restaurant is good with a nice choice of régional wine. The hotel decoration is associated with Christian Lacroix with warm colors creating a nice atmosphere.

The front desk staff was very welcoming from the start of the booking process to check out and the room was very confortable.'Thanks for upgrading us) Hotel is clean and the spa is great. My wife had one of the best massage from Peggy. Pool area quite small(you get close to smokers..) and not enough loungers. Restaurant was good. Some waiters werent warm and welcoming. Being in Arles during a quiet time was fun.

I have booked the hotel for 3 nights however left after the first night. I have booked better than standard room and was very disappointed Rooms are very minimal with no proper chairs and table, public area poor, entrance to hotel from street dirty and not inviting.

We enjoyed our deluxe room very much - it was large, comfortable, beautifully decorated and clean. Staff helpful and friendly. Excellent breakfast. We enjoyed the pool very much - the water was nice and warm and the adjoining garden area delightful. The only negative would be the cost of staying at this hotel.

Loved the feel of this hotel! The decor is special, all of the employees were very happy and helpful! Breakfast buffet had e tennis ve and delicious choices! Couldn't ask for more ...will re om end and hope to return!

We had an overnight stop en route across France. Arles is an interesting place. The hotel is in the heart of it. A warm welcome, comfortable rooms and an excellent restaurant await. Breakfast offered a good choice of fresh fruit, good bread and all the usual accompaniments. A first class hotel.

Very well located, a few minutes walk from the old quarter, in a former nuns convent. Friendly staff at the reception and valet parking. Very good wi-fi. Room decorated in a bold manner, bathroom very nice. Expensive breakfast and parking. Too bad that the chapel is not open for visiting.