Jules César Arles Hotel&Spa-MGallery 5 stars

Customer review rating (ALL Rating) 4.4/5 4,172 reviews

ALLSAFE approved hotel

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Jules César Arles Hotel&Spa-MGallery
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+ 18 Services

Hotel extras

  • Free WIFI in all rooms

  • Opposite the historic center and a 5-minute walk from the Luma Foundation and Parc des Atelier

  • Spa and fitness center

  • 3 meeting rooms

  • Certified ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Jules César Arles Hotel&Spa-MGallery

9 Boulevard des Lices
13200 arles
france

Fax: (+33)0400000000

Check-in from 15h00

Check out up to 12h00

  • By plane

    MARSEILLE MARIGNAN At 70km / 43.5 miles

  • By train

    GARE DE ARLES At 1km / 0.62 miles

GPS:43.674854, 4.62865

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure. The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 72

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Jules César Arles Hotel&Spa-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,172 reviews

TripAdvisor Rating 4.0/5

837 reviews

everything went well. Staff superb.

Customer review rating 5.0/5

Anthony H. Couples - 06/12/2021 Confirmed reviews ALL

A little expensive but a very nice hotel.

Dear ANTHONY H., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Wonderful Stay

Customer review rating 5.0/5

Mary F. Couples - 25/11/2021 Confirmed reviews ALL

Lovely experience from the time we entered the hotel. Delightful staff who made us feel welcome and walked us to our room. All creature comforts in the room.

Dear MARY F., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Amazing staff and excellent welcome

Customer review rating 4.5/5

Adam Couples - 09/11/2021 Confirmed reviews ALL

We truest felt looked after from start to finish during our stay. Excellent welcome, a room upgrade for my birthday and gifts in the room too. The spa experience was lovely and the breakfast had everything you could want and more, including local and home made items. We’ll definitely be back.

Dear ADAM B., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Well located and just a lovely hotel

Customer review rating 5.0/5

Whitefish8 Couples - 29/10/2021 Confirmed reviews ALL

We arrived to a friendly welcome. The hotel is super colourful thanks to Christian Lacroix. The double bed and linens were great. Also the bathroom and towels were luxurious. Also loved the fact that the large screened window opened for fresh air. Lastly we left early and the last on reception gave us a cold bottle of water for the train journey. We only wished we could have stayed longer and had a swim.

Dear MICHELE B., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Nice hotel, should improve cleanliness

Customer review rating 3.0/5

Jt Families - 23/10/2021 Confirmed reviews ALL

Stayed in a Junior Suite for 1 night. The hotel is really nice, ideal location, within walking distance of historic center of Arles and Luma tower. Decoration by Christian Lacroix is great, breakfast was very good. A few issues that are not acceptable. First, the room was not clean, a lot of dust on all furnitures. Actually so much that that it was kind of overflowing from the highest spots in the room. Second major issue was room temperature. 26.5 degrees Celsius (almost 80 degrees F). Of course AC couldn’t be turned on. Reported issue to the Front Desk and the answer was that the clients were cold and that the heater was on so no AC. The problem was solved by opening the windows to cool down the room. So you either can’t sleep because it is to hot or because you have the noise from the streets. Last issue was he size of the bathroom. It was ridiculously small. We had another room booked for our party and we’re able to discover that the bathroom of a deluxe room is two times bigger Thant the one of the Junior Suite. Go figure.

Dear JEREMY T., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline MOUREAU Deputy Manager

Great hotel in a great location

Customer review rating 5.0/5

Roger M. Couples - 17/09/2021 Confirmed reviews ALL

Very good service, excellent room, lovely breakfasts on terrace

Dear ROGER M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Schönes Ambiente

Customer review rating 4.0/5

Js Couples - 16/09/2021 Confirmed reviews ALL

We enjoyed our stay, the atmosphere is great. The breakfast had a very good choice. ANYHOW one reason to book the hotel was the Spa. What we had expected was that the spa is included in the price (which is, actually standard in all 4 and 5 stars hotels). So we were surprised that you need to pay 20Eur extra to use the spa for 2 hours. That is something we recommend to change or to communicate clearly. Greetings Jana

Dear KARSTEN L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

EXCELLENT SEJOUR

Customer review rating 5.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

COMPETENCE COMPREHENSION ET AMABILITE

Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel & Spa Jules César Arles - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Caroline MOUREAU Deputy Manager

Great location

Customer review rating 5.0/5

John Couples - 07/09/2021 Confirmed reviews ALL

Friendly, polite and efficient staff. Nice room. Excellent food

Dear JOHN D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Excellent hôtel

Customer review rating 4.0/5

Celia C. Couples - 03/09/2021 Confirmed reviews ALL

We found our room very pleasant, the hôtel staff extremely helpful and friendly. We had no time to use the spa facilities or grounds but they appeared to be well kept and tidy. We enjoyed our breakfast with wide range of food available and the helpful service. However we were extremely disappointed with our dining experience, the standard of the food was very average, most of the food was over cooked and under seasoned, to add to this our table was almost totally un lit, the staff brought extra light to the table and put back on the lights on the lower terrace but to little avail. So the combination of poor food and sitting in the dark unable to see what we were eating did not add up to an agreeable experience.

Dear CELIA C., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Very nice place. Decoration amazing

Customer review rating 4.0/5

Marc Families - 01/09/2021 Confirmed reviews ALL

Very nice place. Room and loby decoration from Christian Lacroix very unique

Dear MARC B., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline MOUREAU Deputy Manager

Disappointment

TripAdvisor rating 3.0/5

Isabelle H 18/07/2021 TripAdvisor review

Our arrival was promising , the greeting polite and heartwarming . But the service at diner in the hotel was done by people who never served a dinner before ( although it seemed ) .. we had to ask for everything, no aperitifs, dessert served before cheese, no cutlery …. What a shame ! And our washing up before breakfast , with no warm water available in our bathroom !

Dear Isabelle, Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are surprised to read this particular review as we did not hear anything from you. Were you at our restaurant Lou Marques ? Are you sure this review is not for another restaurant ? If you are, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good hotel in Arles

TripAdvisor rating 4.0/5

Joseph R Couples - 04/08/2020 TripAdvisor review

over all a good place even if I would have expected an higher level for a Sofitel/McGallery. Having said that may be the pace ARLES is not famous enough to attract high end customers.. Some refursbishing may be usefull. Having said that we're in the coronavirus time ...

Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

excellent hotel with a good restaurant, in the city centre

TripAdvisor rating 5.0/5

715jeanclaudeb 25/07/2020 TripAdvisor review

the room was large enouth with a nice bath room. In this particular time we did appreciate the cleaningness of the room. The food at the restaurant is good with a nice choice of régional wine. The hotel decoration is associated with Christian Lacroix with warm colors creating a nice atmosphere.

Excellent stay at a beautiful hotel

TripAdvisor rating 5.0/5

OlivierK15 03/07/2020 TripAdvisor review

The front desk staff was very welcoming from the start of the booking process to check out and the room was very confortable.'Thanks for upgrading us) Hotel is clean and the spa is great. My wife had one of the best massage from Peggy. Pool area quite small(you get close to smokers..) and not enough loungers. Restaurant was good. Some waiters werent warm and welcoming. Being in Arles during a quiet time was fun.

Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

disappontment

TripAdvisor rating 2.0/5

Venture17961638343 Couples - 02/05/2019 TripAdvisor review

I have booked the hotel for 3 nights however left after the first night. I have booked better than standard room and was very disappointed Rooms are very minimal with no proper chairs and table, public area poor, entrance to hotel from street dirty and not inviting.

Dear venture, We are very sorry about your disappontment during your stay in our hotel. The classique rooms are small but comfortable. For the entrance we transfert your comment to the city hall because we cant managed the cleaning street. We hope meet you for a next journey, Best regards

Luxury in Arles

TripAdvisor rating 4.0/5

dklonie Couples - 20/06/2018 TripAdvisor review

We enjoyed our deluxe room very much - it was large, comfortable, beautifully decorated and clean. Staff helpful and friendly. Excellent breakfast. We enjoyed the pool very much - the water was nice and warm and the adjoining garden area delightful. The only negative would be the cost of staying at this hotel.

Thank you so much for your score, we are very glad to read your words. Our garden, out of the main street is indeed very peaceful ! With our best regards,

Superb hotel!

TripAdvisor rating 5.0/5

luvtotravel055 Couples - 09/10/2017 TripAdvisor review

Loved the feel of this hotel! The decor is special, all of the employees were very happy and helpful! Breakfast buffet had e tennis ve and delicious choices! Couldn't ask for more ...will re om end and hope to return!

We thank you for your comments following your stay at Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. In the hope of welcoming you again Best regards

A good place to stay

TripAdvisor rating 5.0/5

Robert M Couples - 27/09/2017 TripAdvisor review

We had an overnight stop en route across France. Arles is an interesting place. The hotel is in the heart of it. A warm welcome, comfortable rooms and an excellent restaurant await. Breakfast offered a good choice of fresh fruit, good bread and all the usual accompaniments. A first class hotel.

Dear Sir We thank you for your kind review about Hotel Jules Cesar MGallery Collection. We are very pleased to see that your stay was at the level of your expectations. We would be very pleased to welcome you back for a next trip in Arles Kindest regards

Very good location

TripAdvisor rating 4.0/5

eec70 Couples - 15/06/2017 TripAdvisor review

Very well located, a few minutes walk from the old quarter, in a former nuns convent. Friendly staff at the reception and valet parking. Very good wi-fi. Room decorated in a bold manner, bathroom very nice. Expensive breakfast and parking. Too bad that the chapel is not open for visiting.

Dear Guest, Thank you very much for taking the time to comment your stay with us We are pleased that you enjoi your stay and we hope to welcome you again in the near future Best Regards

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