warm recption from hotel staff very helpful polite but friendly

Excellent welcome, friendly staff. Restaurant extremely good. One problem with shower dealt with efficiently and immediately.

The best of both countries - Italy and France

Very nice staff, the hotel is well located. The beds are very confortable. I highly recommend to stay for your trip in Rome !

Great hotel with lovely rooms. Front desk people are really nice, the room upgrade to a Diamond member was provided, welcome amenity was outstanding. The hotel is super clean, all the people who work there are very kind and helpful. The only slight letdown is breakfast - it is nothing special , a la carte choices are limited, the bread basket is really sad with zero local specialities and we waited 28 minutes for a place with three small pieces of ricotta with a spoonful of honey. It is okay bot hardly inviting if you consider using the restaurant for dinner.

We've spent 3 wonderful nights at the Sofitel Roma last week end. The personnel was very kind and always available whenever we had a question. They almost all speak fluently english, italian of course, and french, and that was very valuable for us. Other than that, we've enjoyed the rooftop terrace, with a good spritz and beer on the table, and an absolutely amazing view of Roma for the sunset. The site of the hotel is perfect for spending time in Rome on foot, 15min away from touristic sites. The Borghese gardens behind the hotel is also perfect for a little stroll! We'll come back to Sofitel Roma for sure whenever we'll comeback to finish visiting what we've left... Roma is always a good idea... See you next time Sofitel Roma !

I booked the prestigious suite for 5 nights, but had to leave the hotel after 2 nights, due to the unacceptable noise. The Sofitel Roma Villa Borghese has beautiful interior design and a rooftop restaurant with nice view. But the hotel makes a huge mistake by not investing in new windows. On the website, it's not clearly stated that some prestigious suites are on the lower floor. The pictures and the name of "prestigious suites" gave consumers an illusion that all suites are on the top floor with terrace, which is not the case. Due to the G20 Summit, the hotel was fully booked. So I was offered a Prestigious Suite on the 3rd floor, though I booked two months earlier. The Suite is indeed spacious and pretty, but it's at the corner of two streets, so I could hear the cars passing by and people talking outside all the day and night long. Plus, the old window in the bedroom is somehow even broken. I was unable to rest in the room. It's a like a beautiful dress, but with extremely uncomfortable material. Sofitel is one of my favorite 5-star hotels. But this one is a bit disappointing.

We spent 5 nights in this beautiful and well situated hotel. The breakfast was super and we had also a great diner on their beautiful roof terras, very good cuisine with a fabulous sight over Rome. Personal was very helpful in any way and the concierge took care of our visits to the highlights on a more then professional way, thanks a lot. I can recommend this hotel for your next stay in Rome

Absolutely perfect from the location (ideal so close to Piazza di Spagna and gallery Borghese) to the staff and of course the breakfast with a unique view of Rome. I loved my bedroom and my bed! Can only recommend

Extremely well located, only 10' away from Piazza di Spagna and Galley Borghese, the room was amazing

Lovely location but rooms are very small (as are most city hotels). Not really anywhere to just sit and have a drink except the upstairs bar and restaurant. This has a lovely terrace and view but a little chilly for an October evening. Although we were staying 5 nights we were told we had to sit outside one evening due to a large booking in the restaurant. The people for this booking only materialised an hour later. Not impressive and a bit snooty we thought. Very slow service that evening as well. Also rooms are in need of a few more shelves and hooks - too much attention to style rather than practicality e.g. there were hardly any drawers in our room for clothes, just hanging space. Final point to note is that although the location is excellent, the rush hour traffic is noisy and starts quite early in the morning!

I asked if at all possible - could I have a toom with a bath tub and I was pleasantly surprised when we were upgraded to a gorgeous room with a giant bath tub!!

Was great experience, i love it

Beautiful and luxurious hotel a few meters from piazza di Espagna. Very helpful personnel, one of the few places in Rome exactly following the protocol for covid-19 i really appreciated it. Restaurant and breakfast on the 7th floor with great quality and variety and a great view of Rome. I am looking forward to revisit.

last time i was there i had a much better room, the restaurant the service and the food was great , the breakfast need a better choice of eggs i i think the location is to far for all shops and to the center, the Hilton on the other hand is a better place