Sofitel Roma Villa Borghese 5 stars

Customer review rating (ALL Rating) 4.7/5 743 reviews

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Via Lombardia 47, 00187 ROME, Italy

Description

Hotel extras

  • In the heart of Rome and near major attractions

  • Renewed by the architect and designer Jean-Philippe Nuel

  • Rooftop restaurant and lounge bar with unique views of Rome

  • In a quiet street in front of Villa Borghese gardens

  • Tailor-made concierge service

Our accommodation(s)

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Hotel location

Sofitel Roma Villa Borghese

Via Lombardia 47
00187 ROME
Italy

GPS:41.907516, 12.486524

Telephone
Fax +39 06 482 1019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

SETTIMO ROMAN CUISINE ANDTERRACE

Settimo, a refined rooftop restaurant, with shades of green and an enchanting view over Rome, welcomes you for a unique experience. Enjoy the modern Roman specialties of the chef Giuseppe D Alessio.

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100% genuine reviews from our guests

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ALL Rating  4.7/5  743 reviews

TripAdvisor Rating  4.5/5  2,753 reviews

Certificate of excellence 2024

Felt right at home while in Rome

Customer review rating 5.0/5

Chiara Solo - Confirmed reviews ALL

The hotel service was excellent. Staff were eager to help and provide assistance; the quality of the room was great and I appreciate that I was offered early check in upon arrival. The staff at the restaurant was great during breakfast and dinner, with great suggestions and prompt service. The quality of the cuisine was very good. The location was very convenient and the building was modern and comfortable while maintaining its charm. I will definitely return to this hotel when in Rome.

Dear Mrs P., Thank you so much for your kind words and glowing review! We are thrilled to hear that you felt right at home during your stay with us in Rome. It is always our goal to provide excellent service, and we’re delighted that our Team could assist you and make your experience so enjoyable. We’re pleased to know that you appreciated the quality of your room, the early check-in, and the attentive service from our restaurant Team. Your compliments about our cuisine and their suggestions mean a lot to us, as we strive to create a memorable dining experience for our Guests. Knowing that you plan to return is the highest compliment we could receive, and we can’t wait to welcome you back on your next trip to Rome. Thank you again for choosing our Hotel and sharing your experience. Warm regards, Francesca Novelli Guest Experience

Great High Class Hotel In Roma

TripAdvisor rating 5.0/5

kirby105 Couples - TripAdvisor review

Fantastic hotel! Staff was outstanding, everyone was helpful and kind. Room was huge by European standards. Super clean and the breakfast was outstanding with many choices. The pastries were very good. Roof top bar provides a great view of Rome. Just as a heads up, it’s about one mile from the tourist spots like the Pantheon with the return trip uphill at the end bd if you walk it. As an option plenty of taxis to shuttle you back if you are beat.

Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and appreciated the spacious rooms, our breakfast selection, and the breathtaking views from our rooftop restaurant Settimo. It’s fantastic to know that our team made such a positive impression and contributed to a memorable experience. We appreciate your helpful tip for future guests about the location and nearby transportation options. While we’re close enough to the historic sites for a pleasant walk, we understand the return can be a bit uphill and challenging after a walking day in Rome. Thank you again for choosing to stay with us, and we hope to welcome you back very soon! Warm regards, Francesca Novelli Quality & Guest Experience Manager

Great hotel, lousy bed

TripAdvisor rating 4.0/5

daveg977 Couples - TripAdvisor review

Several good things to say about Sofitel Roma Villa Borghese: 1) Clean (a big postive). 2) Beautiful in appearance. 3) Quiet and relaxing, no kids running around. 4) Breakfast on 7th floor was excellent, as was the view. 5) Staff were friendly and helpful. However, there were a couple significant negatives about the Sofitel Roma Villa Borghese 1) Bed. The bed mattress had significant divots/sag which made it difficult to get a restful night's sleep (see photo). A turn or roll towards the center of the bed was like trying to summit one of the 7 hills of Rome. Minus one star. 2) Outlets. A minor thing, but the electrical outlets were so worn (the metal prongs), plugs would not stay secure.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Rome Villa Borghese. We are delighted to know that you enjoyed many aspects of your stay, including the cleanliness, the beauty of our property, the peaceful ambiance, the exceptional breakfast with its stunning view, and the friendliness of our Team. Your kind words truly motivate us to continue delivering memorable experiences to our Guests. However, we deeply regret that your experience was marred by the issues with the bed and the electrical outlets. We are sorry to hear that you did not find our renowned MyBed comfortable. Your feedback about the worn electrical outlets is also noted, and we will ensure they are inspected and replaced where necessary to prevent future inconvenience. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back in the future for a more seamless and restful stay. Warm regards, Francesca Novelli Quality & Guest Experience Manager

Big Disappointment

TripAdvisor rating 2.0/5

dzarkov88 Friends getaway - TripAdvisor review

It was a big disappointment. The hotel definitely has not 5 star luxury hotel standards. Our rooms were very cold , the central heating was not operating. The hotel offered us small electric heaters ! Overall the staff were not polite and helpful. One of the main reasons we have chosen this hotel was because it was a “Sofitel “ brand. We are platinum members but we did not feel welcome. We have booked 3 rooms. None were upgraded. The breakfast was very poor for the value of money, even for a simple omelette, we had to pay extra. We do not recommend this hotel .

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that we fell short of providing the high standards of service and comfort that you expect from a 5-star luxury hotel and the Sofitel brand. Please accept our sincerest apologies for the issues you experienced with the room temperature. We understand how important it is to feel comfortable, especially during a hotel stay, but the activation of heating systems is regulated annually by the Municipality of Rome and set for November 15th. Therefore, it cannot be turned on before that date. While the electric heaters were offered as a temporary solution, this did not meet your expectations. We are sorry to read that you felt our team not polite or helpful. Delivering attentive and respectful service is one of our top priorities. Regarding your Platinum status and the lack of room upgrades, we apologize for not being able to acknowledge the benefit, but please allow us to remind you that room upgrade is upon availability upon check-in time and being the Hotel at capacity during your stay we were not able to grant it. Your comments are invaluable for us to improve, and I hope you will consider giving us another chance to demonstrate the high standards of hospitality that Sofitel is known for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Francesca Novelli Quality & Guest Experience Manager

The room was ridiculously small. I will say the bed was wonderful and so comfortable the room was so small that we could not even open two suitcases in the same room

Customer review rating 3.0/5

Julie D. Couples - Confirmed reviews ALL

Staff is very accommodating. Location was good. In my opinion, though grossly overpriced.

Dear Mrs D., Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the comfort of our bed, as well as our accommodating staff and convenient location. However, we’re sorry that the room size did not meet your expectations and that this impacted your stay. Your comments regarding space and pricing are invaluable as we continually strive to enhance our guests' experience. We appreciate your perspective and hope to welcome you again in the future, with accommodations better suited to your needs. Warm regards, Francesca Novelli Guest Experience

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