Sofitel Roma Villa Borghese Hotel 5 stars

Customer review rating 4.5/5 2,514 reviews
Sofitel Roma Villa Borghese
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+ 21 Services
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Hotel extras

  • In the heart of Rome, a few minutes from mythical places

  • Completely renovated by architect and interior designer Jean-Philippe Nuel

  • Rooftop restaurant & cocktail bar with breathtaking views of the city

  • Free WiFi

  • Tailor-made concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Jogging track (Nearby)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Roma Villa Borghese

Via Lombardia 47
00187
rome
italy

Tel: +3906478021

Fax: (+39)06/4821019

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   95 VIA VENETO

  • BUS. :   80 VIA BONCOMPAGNI

  • BUS.. :   62 VIA VENETO

  • A :   BARBERINI

  • A. :   SPAGNA

  • By plane

    FIUMICINO - LEONARDO DA VINCI At 35km / 21.75 miles

  • By boat

    CIVITAVECCHIA At 100km / 62.5 miles

  • By helicopter

    URBE At 12km / 7.5 miles

  • By car

    A1 At 20km / 12.5 miles

  • By car

    A24/A1 At 30km / 18.75 miles

  • By train

    TERMINI At 2km / 1.24 miles

  • By train

    TIBURTINA At 4.5km / 2.81 miles

GPS :41.907516, 12.486524

Our accommodations

The 71 rooms and 7 large suites are a hospitable and convivial living space. In light and bright tones, the ceiling is like a window to the sky, floating above the room. Contemporary design, from 18 m², Sofitel MyBed TM, shower, Hermes courtesy set, minibar, BOSE sound system, 49" TV, free WIFI

Classic room with single bed, Jean-Philippe Nuel design

  • Max. number of persons: 1
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Breakfast in bed(...)

Classic room with double bed, Jean-Philippe Nuel design

  • Max. number of persons: 2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

Superior room with double bed, Jean-Philippe Nuel design

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior room with 2 separate beds, Jean-Philippe Nuel design

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

LUXURY ROOM with 1 Double Size Bed and sofa

  • Max. number of persons: 3
  • Area: From 31
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury room with double bed, Jean-Philippe Nuel design

  • Max. number of persons: 2
  • Area: From 31
  • Views: Courtyard side, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Prestige suite with double bed, Jean-Philippe Nuel design

  • Max. number of persons: 2
  • Area: From 47
  • Views: Garden side, Panorama view, Historic side view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

SETTIMO Roman Cuisine & Terrace

Type of cuisine: Regional

On the seventh floor with panoramic views of The Eternal City, Settimo is an elegant rooftop lounge/restaurant with bold interiors, indoor/outdoor seating and contemporary Roman cuisine.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SETTIMO ROMAN CUISINE & TERRACE

Photo non contractuelle / Strictly non binding

Settimo is the best bar in Rome to have a drink at sunset while enjoying the view of the capital.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 70

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Sofitel Roma Villa Borghese

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,514 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,577 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful luxury hotel

TripAdvisor rating 4.5/5

SERGE K Family - 20/02/2020 TripAdvisor review

Beautiful luxury hotel in the park of Villa Borghese with breathtaking views of the park and Rome! The hotel is completely renovated, located in a historic mansion with Baroque style, beautifully decorated with a combination of art nouveau style and modern innovations, the bathroom is especially beautifully decorated, comfortable luxurious beds. Good quality breakfast. The pleasant and attentive staff and hotel management complimented the upgrade to the Prestige Suite, as for the Platinum member, special thanks to Francesca and Maria Teresa for their loyalty and special attitude towards me! We will come again!

Dear Guest, I am most glad to hear that you have enjoyed your stay with us and that you enjoyed our newly refurbished property. I thank you for mentioning Maria Teresa and Francesca, our Guest Relations in your feedback. It is extremely rewarding for the team to get such gratitude from our guests. We then look forward to your next stay at Sofitel Rome Villa Borghese. Best regards. Edoardo Giuntoli General Manager

great place for a few days stop in ROMA

TripAdvisor rating 4.5/5

Joseph R Couples - 20/02/2020 TripAdvisor review

ideal place to visit Rome . You are close of all key site/location to visit. Place is quiet . Roof top provide a splendid view from one of teh 7 Rome's hill. Service is friendly and concierge provide everything you may need including airport transfer

Dear Guest, We are delighted to know that you had a great experience at the Sofitel Rome Villa Borghese, that you enjoyed our central location and our standard of services. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story with the TripAdvisor community. We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world. Sincerely, Edoardo Giuntoli General Manager

Luxury stay in a wonderful location!

Customer review rating 4.5/5

Sam Families - 19/02/2020 Confirmed reviews ALL

The hotel was outstanding and went above and beyond my expectations. All of the staff we encountered were helpful, courteous and cheerful. The room was beautiful and so comfortable for my husband and I and our son. It was spacious and well appointed with a lovely addition of a Valentines treat. The breakfast in the morning was also delicious and with the most stunning view. The hotel also arranged transportation to and from the airport which was an excellent service and much needed given our very late arrival into Rome. I could not recommend this hotel more highly. If we return again, we will definitely be using this hotel.

Dear Mrs W., It is so pleasant to read such positive feedbacks as yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. We are most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best regards, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Stunning Experience

Customer review rating 4.5/5

Anonymous Solo - 18/02/2020 Confirmed reviews ALL

Lovely hotel with nice stuff and a amazing view to the city

Dear Mr N., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

great stay, fabulous staff but you have serious service problems

Customer review rating 4.5/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

a weeks holiday to celebrate my wife's birthday. our godson came & joined us for four nights. on our first morning cold water coming out of hot taps second morning cold water coming out of hot taps. that evening the water in the showers was so hot we could not use them. I order £60 bouquet of flowers for my wife's birthday & not delivered as requested. I asked for a special card to go with them - not delivered

Dear Mr G., Thank you for taking the time to tell us about your experience at the Sofitel Roma Villa Borghese. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However please allow me to thank you for the letter we received some days ago praising the excellent job Luca and his team made during your stay with us. They felt so proud reading your words, so thank you very much! We appreciate your sharing your concerns, and it is our hope that your next stay will be more pleasant than the previous one. For this, please Mr. G. feel free to contact me or my colleague Maria Teresa Sosto, our Guest relation Manager, at our e-mail address h1…, in order to take care personnally of your next reservation to our property. Best Regards Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Amazing hospitality

Customer review rating 4.5/5

Shawn K. Couples - 13/02/2020 Confirmed reviews ALL

We stayed for 5 nights and has an amazing time. The hospitality of the staff was superb. The restaurant's staff were amazing as well. We arrived late and they made an accommodation for use close to closing time. Will definitely stay again and recommend to friends.

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Very good stay

Customer review rating 4.5/5

Gabriele G. Business - 05/02/2020 Confirmed reviews ALL

Positive experience. Good location and position within Roma. Some improvements applicable, see below

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we have taken into account your suggestions. Please rest assured that your remarks have been passed on to the attention of the General Manager in order to avoid future occurrence. Thank you again for sharing your experience, and we all look forward to welcoming you back very soon Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

The hills are alive

Customer review rating 4.5/5

Jean P. T. Couples - 04/02/2020 Confirmed reviews ALL

Hotel vastly improved after recent renovations. Rooms lighter and much more welcoming. Staff incredibly friendly as usual. Only setback: No working desk in our suite. Using a computer on the table was trying.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Rome

Customer review rating 4.5/5

Pieter V. W. Couples - 03/02/2020 Confirmed reviews ALL

Excellent hotel with great service and nice rooms. Small snags: A/C blows over the bed, floor lightning although helpful operates qit the faintest movement. No ability to see from inside whether no disturb sign is on or not (we could not find it) and restuarants smells in the room.

Dear Mr Van W., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback about the hotel, the rooms and the teams! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you as well very much for your feedback for the things we have to improve. Be assured that all the involved departments have been informed to work on the things reported. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Teresa Sosto Giest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy

Fantastic hotel, well located but for us the staff was best in class. Five Star!

Customer review rating 4.5/5

Ted W. Couples - 02/02/2020 Confirmed reviews ALL

I really can't express my appreciation enough about the team at Sofitel Roma Villa Borghese. They were first class and made our trip truly memorable. Thank you. Grazie!

Dear Mr. W., It is so pleasant to read such positive feedbacks as yours. Thank you! We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition. They work exceptionally hard to make sure that every guest feels special. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Good location and great service.

Customer review rating 4.5/5

Liz Families - 02/02/2020 Confirmed reviews ALL

Staff are all very friendly and polite. When we decided to stay one more day, front desk tried their best to keep us in the same rooms so we don’t need to pack and unpack again for switching rooms. Having breakfast at the Roof top restaurant which overlooks Rome was absolutely refreshing and enjoy full in the morning.

Dear Mrs D., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Well located

Customer review rating 4.5/5

Anonymous Couples - 01/02/2020 Confirmed reviews ALL

Stayed for 3 nights. We were upgraded for the suite with astonishing view Very friendly and caring staff Very confy bed. Newly renovated hotel.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Well located and well equipped hotel with modern decor

Customer review rating 4.5/5

Claire V. Couples - 28/01/2020 Confirmed reviews ALL

We enjoyed our stay very much. the staff were excellent and the hotel is very comfortable and beautifully designed. We have only three small points to comment on: 1 the movement sensor lighting is easy to set off during the night by accident eg turning over in bed; 2 the shower has no shelf for putting shampoo etc on 3 the TV is very loud in the bathroom but not in the main room, and doesn't respond to attempts to change this

Dear Mrs V., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we would like to apologize for the issues you met during your stay with the courtesy light, with the lack of shelfs in the bathroom and with the volume of the TV. Your feedback is very important to us and is the main tool to improve our service. As well we are sorry to read that the Welcome drink offered due to your loyalty to ALL program did not meet your expectations. Please rest assured that we have taken note of your comments and will review these with the Department involved. Thank you again for sharing your experience, and we hope to have the chance to welcoming you back in the next future Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Well located

Customer review rating 4.5/5

Dave G. Business - 25/01/2020 Confirmed reviews ALL

Terrific

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team, above all with Front Desk and Breakfast staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

A wonderful stay

Customer review rating 4.5/5

Pjm Couples - 16/01/2020 Confirmed reviews ALL

We wanted a thoroughly relaxing stay in a luxury property. We had exactly that. The staff from the front door to the 7th floor exceeded expectations. The friendliness and welcome was remarkable. We are only sorry that we did not get everyone’s name. Our thanks and appreciation to all with special thanks to GIANFRANCO, Michela, the door and valigia staff and the gentleman who checked us out and helped us with reservations.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback as yours! I will personally share your comments with our team members, Michela and Gianfranco in particular. I am sure that this feedback will serve to them and to all as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Teresa Sosto Guest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy

Great Winterholiday

Customer review rating 4.5/5

Jan L. Couples - 16/01/2020 Confirmed reviews ALL

Everything went just perfect. Our room was fantastic,best views ever. The staff from reception to the top floor restaurant was very friendly&helpful. Room was clean. Only what was average, breakfast. 100% will be back,by next visit to Rome

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Teresa Sosto Guest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy

Warm, Welcoming and full of timeless memories.

Customer review rating 4.5/5

Daniel S. Couples - 09/01/2020 Confirmed reviews ALL

My wife and I have had the most pleasurable stay with Sofitel Roma. Your staff have left us with a memorable and positive lasting experience.

Dear Mr S., It was great to read such positive a feedback like yours and I thank you for that. We have a passion for all of our guests and cannot help indulging them. Our utmost reward is to hear our guests satisfaction. This is the reason why my team and I were so happy to read your kind words. We all look forward to your next visit. Best regards, Maria Teresa Sosto Guest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy

Splendid

Customer review rating 4.5/5

Tony T. Families - 08/01/2020 Confirmed reviews ALL

Easy, comfortable, good views,good food

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Teresa Sosto Guest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy

Not a 5 stars hotel at all

Customer review rating 4.5/5

Anthony C. Couples - 06/01/2020 Confirmed reviews ALL

We were disappointed on the cleanliness of the room in this 5 stars hotel especially the bathroom. The housekeeper did not change the dirty towels and put onto the towel rack. This was unacceptable. Also, the dirty housekeeping cleaning towel was not removed when she finished cleaning. After I complained, the housekeeping said she will report to the manager to follow up. However, I did not receive any response when I checked out. Regarding the reception, I didn’t think they were helpful..... either nobody in the reception or they were talking with each other. To be fair to say that the design of rooms are very modern and comfortable. And, My wife and I liked the breakfast buffet very much. There were variety of choices and the restaurant staffs were very nice and helpful.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Sofitel Roma Villa Borghese. I am sorry to read that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that the problem with the cleanliness was a true exception to our normal practices. Rest assured that we are acting appropriately to address the problem to the person in charge. All our efforts are concentrated in preventing future occurrences. On behalf of the Housekeeping Manger, please allow me to express our apologies for the inconvenience. The same thing I could say from the side of my colleague the Front Office Manager, we really apologize for the behavior you experienced from the Front Desk team. It is something unusual that we do not pay the right and good attention to our Guest, but thank you, to report it, we will work on that. Kindly accept the proposal of 3000 All courtesy points that we will credit to your All account. I truly hope that this gesture could represent for you a signal of good willing from our side to try to save your good memories of your visit of Rome. We are looking forward to welcoming you again at Sofitel Rome Villa Borghese. Please do not hesitate to contact me if you would like to discuss with me about your stay. We hope you could give another opportunity to better serve you and show you our quality of standards and our way of working. Sincerely, Maria Teresa Sosto Guest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy

Good experience

Customer review rating 4.5/5

Sonia S. Solo - 05/01/2020 Confirmed reviews ALL

I stayed only one night and i booked the cheapest room as i was travelling on my own and staying only one night. The room was at 420 euro but was tiny and most of all on the first floor on the busy road. I paid 50 euro more to be upgraded to a superior room which was nice. Location was great but i felt the hotel was a bit expensive for what it is especially that i am an accor member and went yo fewSofitel ans felt this hotel was below the standards but being much more expensive.

Dear Mrs S., Thank you for taking the time to share your feedback after your short stay at Sofitel Rome Villa Borghese. We are sorry to read that you did not enjoyed completely your stay and that found the Hotel and the room booked a bit expensive. We can undertand that and respect completely your point of you. For the kind of room booked, as you can understand we are an historical "Palazzo" and all the rooms are different and irìt is not alwasy easy during the reservation to find the right one for that stay. That is why, upon your check in we offered to you different options and you found the best room for you. For this we are glad and happy. We hope to welcome you back to our hotel again and please do not hesitate in case of a future stay to contact me personally. I will help yuo to book the right room category for your necessity. Thank you again for taking the time to share your feedback Best regards Maria Teresa Sosto Guest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy
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