Sofitel Roma Villa Borghese Hotel 5 stars

We stayed for 5 nights and has an amazing time. The hospitality of the staff was superb. The restaurant's staff were amazing as well. We arrived late and they made an accommodation for use close to closing time. Will definitely stay again and recommend to friends.

Positive experience. Good location and position within Roma. Some improvements applicable, see below

Hotel vastly improved after recent renovations. Rooms lighter and much more welcoming. Staff incredibly friendly as usual. Only setback: No working desk in our suite. Using a computer on the table was trying.

Excellent hotel with great service and nice rooms. Small snags: A/C blows over the bed, floor lightning although helpful operates qit the faintest movement. No ability to see from inside whether no disturb sign is on or not (we could not find it) and restuarants smells in the room.

I really can't express my appreciation enough about the team at Sofitel Roma Villa Borghese. They were first class and made our trip truly memorable. Thank you. Grazie!

Staff are all very friendly and polite. When we decided to stay one more day, front desk tried their best to keep us in the same rooms so we don’t need to pack and unpack again for switching rooms. Having breakfast at the Roof top restaurant which overlooks Rome was absolutely refreshing and enjoy full in the morning.

Stayed for 3 nights. We were upgraded for the suite with astonishing view Very friendly and caring staff Very confy bed. Newly renovated hotel.

We enjoyed our stay very much. the staff were excellent and the hotel is very comfortable and beautifully designed. We have only three small points to comment on: 1 the movement sensor lighting is easy to set off during the night by accident eg turning over in bed; 2 the shower has no shelf for putting shampoo etc on 3 the TV is very loud in the bathroom but not in the main room, and doesn't respond to attempts to change this

Terrific

We wanted a thoroughly relaxing stay in a luxury property. We had exactly that. The staff from the front door to the 7th floor exceeded expectations. The friendliness and welcome was remarkable. We are only sorry that we did not get everyone’s name. Our thanks and appreciation to all with special thanks to GIANFRANCO, Michela, the door and valigia staff and the gentleman who checked us out and helped us with reservations.

Everything went just perfect. Our room was fantastic,best views ever. The staff from reception to the top floor restaurant was very friendly&helpful. Room was clean. Only what was average, breakfast. 100% will be back,by next visit to Rome

My wife and I have had the most pleasurable stay with Sofitel Roma. Your staff have left us with a memorable and positive lasting experience.

Easy, comfortable, good views,good food

We were disappointed on the cleanliness of the room in this 5 stars hotel especially the bathroom. The housekeeper did not change the dirty towels and put onto the towel rack. This was unacceptable. Also, the dirty housekeeping cleaning towel was not removed when she finished cleaning. After I complained, the housekeeping said she will report to the manager to follow up. However, I did not receive any response when I checked out. Regarding the reception, I didn’t think they were helpful..... either nobody in the reception or they were talking with each other. To be fair to say that the design of rooms are very modern and comfortable. And, My wife and I liked the breakfast buffet very much. There were variety of choices and the restaurant staffs were very nice and helpful.

I stayed only one night and i booked the cheapest room as i was travelling on my own and staying only one night. The room was at 420 euro but was tiny and most of all on the first floor on the busy road. I paid 50 euro more to be upgraded to a superior room which was nice. Location was great but i felt the hotel was a bit expensive for what it is especially that i am an accor member and went yo fewSofitel ans felt this hotel was below the standards but being much more expensive.