Grand Mercure Goa Candolim 5 stars

Customer review rating (ALL Rating) 4.4/5 248 reviews

Grand Mercure Goa Candolim - Image 1
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Pilerne-Candolim Rd, Saipem, Village Marra, 403515 CANDOLIM, India

Description

Hotel extras

The resort caters to families with a dedicated children's play area and pet-friendly policies, ensuring a seamless and comfortable stay for all. For those seeking an intimate experience, the couple's Jacuzzi and private Plunge Pool provide the ultimate in

Our accommodation(s)

Hotel location

Grand Mercure Goa Candolim

Pilerne-Candolim Rd, Saipem, Village Marra
403515 CANDOLIM
India

GPS:15.52143, 73.80076

Telephone
Fax +91 832 690 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

MELLO

Food enthusiasts will delight in our signature all-day dining restaurant, serving a delectable array of culinary delights.From local Goan flavours to international cuisine, every dish is prepared with finesse, promising a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  248 reviews

Customer review rating 3.5/5

Akshaykumar R. Friends - Confirmed reviews ALL

Overall all stays satisfied face some technical glitch with air conditioning colling in night hours. Staff are cooperative and restaurant foood was good

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 3.0/5

Sanketkumar P. Couples - Confirmed reviews ALL

I had to call front desk twice just to clean my room even purchased with premium category. After complaints twice about not getting hot water in bathtub, they never sent technician in the room. Also, breakfast was okay. They make kachori without any filling. Overall experience was not up to the mark.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 0.5/5

Rama K. R. Families - Confirmed reviews ALL

We were given a room that was till recent out of service (as mentioned by the staff itself) even though we had booked well in advance. AC was not functioning, fan was not working well and the fire alarm went off, because someone else was smoking in their room, with our room right next to the alarm. We consistently asked for room change which the team denied saying hotel was sold out even though multiple rooms were showing up on Accor app. We asked to speak to manager who successfully dodged all evening.

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 4.0/5

Prithiviraj K. Families - Confirmed reviews ALL

All decent facilities.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 2.0/5

Harshvardhan K. Families - Confirmed reviews ALL

We concluded our Goa family trip with a two-day stay at the Grand Mercure Candolim, and unfortunately, we deeply regretted the decision. Having previously stayed at the IBIS Calangute and the Novotel Dona Sylvia, we found the Grand Mercure to be a significant step down in service and quality. ​The Issues: ​Inconsistent Room Quality: We checked in late (10 PM) to Room 1207. While we were told we were upgraded and saw a nice floral welcome on the bed, the room itself was problematic. The AC was faulty—despite setting it to 24°C, it would drop to 17°C on its own during the night, which was concerning with our 5-month-old baby. ​Poor Service & Amenities: We requested scissors three times in the morning and waited two hours for them to arrive. Furthermore, the shower gel in 1207 appeared heavily diluted. While a note in the room mentioned "sustainability" as a reason for missing amenities, we realized this was a service failure when we moved to Room 1208 and found it fully stocked with a hairdryer, robes, and high-quality shower gel. ​Technical Failures: The Wi-Fi in the first room was unusable (2-4 Mbps). It took three hours for the staff to address the issue by moving us to Room 1208, where the speed was finally acceptable (30 Mbps). ​Dining: We opted for a half-board plan. While the breakfast was decent, the dinner buffet was mediocre and not worth the upgrade. ​Verdict: We would have been much happier staying at the IBIS. I cannot recommend this property based on the poor maintenance and inconsistent service.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Other web-users rate our hotel

  • 187 reviews 7.7/10 Location
  • 605 reviews 8.1/10 Room
  • 993 reviews 9/10 Service
  • 6 reviews 2.2/10 WiFi
  • 402 reviews 7.6/10 Cleanliness
  • 375 reviews 9.3/10 Food
  • 164 reviews 9.3/10 Breakfast
  • 30 reviews 5.1/10 Beach

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