Grand Mercure Goa Candolim 5 stars

Customer review rating (ALL Rating) 4.4/5 298 reviews

Grand Mercure Goa Candolim - Image 1
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Pilerne-Candolim Rd, Saipem, Village Marra, 403515 CANDOLIM, India

Description

Hotel extras

The resort caters to families with a dedicated children's play area and pet-friendly policies, ensuring a seamless and comfortable stay for all. For those seeking an intimate experience, the couple's Jacuzzi and private Plunge Pool provide the ultimate in

Our accommodation(s)

Hotel location

Grand Mercure Goa Candolim

Pilerne-Candolim Rd, Saipem, Village Marra
403515 CANDOLIM
India

GPS:15.52143, 73.80076

Telephone
Fax +91 832 690 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

MELLO

Food enthusiasts will delight in our signature all-day dining restaurant, serving a delectable array of culinary delights.From local Goan flavours to international cuisine, every dish is prepared with finesse, promising a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  298 reviews

Customer review rating 5.0/5

Mukesh S. Couples - Confirmed reviews ALL

Overall stay and the room was outstanding. The Spa experience was very bad, the staff was lying and didnt know how to talk to guests.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We ensure you to check with regards to Spa experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 1.5/5

Jeffrey J. Couples - Confirmed reviews ALL

Booked a room with jacuzzi, jacuzzi was dirty and it was cleaned upon request. Later water flow in jacuzzi was very dirty, housekeeping team and maintenance team worked for more than 45 minutes to get clear water into the jacuzzi. We checked into the hotel at 8 PM and jacuzzi was not ready to use till 9:30 PM. It was a disappointment that team was not ready with the room facilities and the room smell was not good. It would have been better if the team checks all the facilities in the room was in working condition before the guest arrival.

Dear Mr. Jeffrey, Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Customer review rating 5.0/5

Engelbert D. Couples - Confirmed reviews ALL

Excellent room with spa. Fantastic staff. Felt like a 10-star experience great food, daily cleaning, extremely helpful staff

Dear Mr. D., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 5.0/5

Atharva D. Couples - Confirmed reviews ALL

Our stay at this hotel was nothing short of spectacular. From the moment we arrived, we were greeted with genuine warmth and professionalism that set the tone for the entire trip. What We Loved: The Service: The staff went above and beyond to ensure we were comfortable. Every request was met with a smile and a "can-do" attitude. The Room: Impeccably clean, modern, and incredibly spacious. The bed was like sleeping on a cloud, and the attention to detail in the amenities was impressive. The Atmosphere: The hotel has a wonderful ambiance—elegant yet welcoming. It felt like a true escape from the hustle and bustle. The Dining: We were blown away by the quality of the food. Every meal was fresh, flavorful, and beautifully presented.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Grand Mercure Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ameya Karnad General Manager

Customer review rating 1.5/5

Rohit S. Families - Confirmed reviews ALL

Only 1 towel for 3 guest, kettle not working, tv remote not given. When I asked for extra water bottle first they said return first and then they will give extra as it was night I said collect it in morning he was adamant to do it at that day.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ameya Karnad General Manager

Other web-users rate our hotel

  • 194 reviews 8/10 Location
  • 627 reviews 8.3/10 Room
  • 1,053 reviews 9.1/10 Service
  • 9 reviews 6.4/10 WiFi
  • 408 reviews 7.9/10 Cleanliness
  • 238 reviews 9.7/10 Vibe
  • 174 reviews 9.4/10 Breakfast
  • 21 reviews 9.7/10 Bar

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