Dear Ms. Michelle H., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a pleasant stay with us and enjoyed our convenient location, with many of Ho Chi Minh City’s attractions within walking distance. It is especially heartening to know that our team made a positive impression on you. Your kind words about our staff are a great source of motivation and encouragement for the entire team, as we always strive to provide warm, attentive, and professional service. We truly appreciate your support and look forward to welcoming you back to Novotel Saigon Centre for another wonderful stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kriengsak S., Thank you very much for your wonderful feedback. We are delighted to know that you were impressed with the quality of our Executive Room, the professionalism of our team, and the warm hospitality throughout your stay. It is especially pleasing to hear that you enjoyed the exclusive access to our Executive Lounge, including its facilities, refreshments, and relaxing atmosphere. We are grateful that these services contributed to a comfortable and productive experience for you and your customers. Your kind recognition is a great encouragement to our team. We look forward to welcoming you back to Novotel Saigon Centre soon. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kwee C. T., Thank you for sharing your positive feedback. We are delighted to know that you enjoyed our convenient central location, with a variety of restaurants nearby, as well as the easy access to the airport. We truly appreciate your kind review and look forward to welcoming you back to Novotel Saigon Centre for another pleasant stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Viktoriya D., Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location and found our breakfast very delicious. We truly appreciate your support and look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Yubing J., Thank you for your excellent rating ! We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon. Warmest Regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kyungmun K., Thank you very much for returning to Novotel Saigon Centre and for sharing your wonderful feedback. We are delighted to know that our reception team was able to assist you with your corporate rate and turn what could have been a disappointing start into a positive experience. Your kind recognition of their efforts means a great deal to us, and we will be sure to share your compliments with the team. It is also wonderful to hear that you enjoyed your previous stay in April and chose to return for your business trip. We truly appreciate your trust and loyalty. We look forward to welcoming you back again soon and making your next stay just as enjoyable. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Ajay B., Thank you very much for returning to Novotel Saigon Centre and for taking the time to share such a wonderful review with us. We are delighted to know that you enjoyed our newly renovated room and found your second stay even better than your first visit in 2024. I am truly touched by your kind words and it was an absolute pleasure assisting you throughout your stay. I am especially glad that I could help you connect with local vendors and find the accessories you were looking for for your new VinFast. I was more than happy to make the calls, gather the details, and assist wherever I could to make things easier for you. Thank you as well for your kind recognition of my local knowledge and willingness to help. Knowing that my assistance contributed positively to your trip means a great deal to me personally. It was a pleasure having you with us again, and I sincerely hope to have the opportunity to welcome you back to Ho Chi Minh City and Novotel Saigon Centre in the future. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Siyasanga M., Thank you for your wonderful feedback. We are delighted to hear that you found our team friendly and accommodating, and that you enjoyed the cleanliness and beauty of our hotel. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back to Novotel Saigon Centre for another pleasant stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Kia Y. T., Thank you very much for sharing such a heartfelt review and for choosing Novotel Saigon Centre to celebrate your anniversary. We are absolutely delighted to know that the surprise cake and handwritten note helped make your special occasion even more memorable. It is wonderful to hear that you felt genuinely welcomed and cared for throughout your stay, from our team’s assistance with local recommendations to accommodating your late check-out. We are also pleased that you enjoyed our convenient location and that our Housekeeping team’s dedication to keeping your room clean, comfortable, and well maintained did not go unnoticed. We will be sure to share your kind recognition with the team. Your lovely words are a great encouragement to all of us. It was our pleasure to be part of your anniversary celebration, and we sincerely hope to welcome you and your partner back to Novotel Saigon Centre for many more memorable stays. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Cynthia O., Thank you very much for sharing such a warm and heartfelt review. We are delighted to know that Novotel Saigon Centre feels like a home away from home every time you stay with us. It is wonderful to hear that our team members were able to make your stay more comfortable, especially Mr. Hieu at Reception, who was happy to assist with your early check-in after your journey. We are also especially pleased to hear your kind words about Ms. Hang. Knowing that she has been taking care of you since your first stay with us in 2025 and even helped you discover a famous Vietnamese delicacy truly means a lot to us. We will certainly share your appreciation with both Mr. Hieu and Ms. Hang. Thank you once again for your continued trust and loyalty. We look forward to welcoming you home to Novotel Saigon Centre again very soon. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Lian S. L., Thank you for sharing your feedback. We are sorry to hear that the service in our Premier Lounge did not meet your expectations. We understand that having to approach the reception area whenever you needed assistance was not the level of attentive service we aim to provide. We will share your comments with our Lounge team and review our staffing and service approach to ensure our guests receive more attentive and proactive assistance. We truly appreciate your feedback and hope to provide you with a more comfortable and personalized experience during your next stay. Kind regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Gerald R. Q., Thank you very much for your kind review. We are delighted to know that you enjoyed our excellent service, food and drinks, as well as the pleasant atmosphere of our Premier Lounge. Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay. Kind regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Anthony J. G., Thank you very much for your wonderful feedback and for your continued loyalty to Novotel Saigon Centre. We are delighted to know that our team consistently makes you feel welcomed and remembered, and that you appreciate their warm smiles, helpfulness, and attentive service. Your kind recognition is truly motivating for all of us. We also appreciate your feedback regarding the fitness center and will share your comments with the relevant team for further improvement. It is a pleasure to know that you had another great experience with us, and we look forward to welcoming you back for many more memorable stays. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that some aspects of your stay did not fully meet your expectations. Regarding the room view, we understand your disappointment. As part of your Gold member benefits, we were pleased to provide you with a complimentary upgrade to an Executive Room. The room assigned is one of our more spacious room configurations, designed to comfortably accommodate up to four guests. Due to its layout and location, the view from this room may be more limited. Regarding your request for bar soap, we do understand your preference. As part of our sustainability initiatives, we have chosen not to provide individual bar soap, but instead provide dispenser shower gel and hand wash gel in our guest rooms. We apologize for any inconvenience this may have caused. For the late check-out request, we regret that we were unable to extend your departure until 15:00. However, we were pleased to offer a complimentary late check-out until 14:00. We apologize that we could not accommodate the additional hour due to fully booked. We also take note of your detailed comments regarding the welcome drink experience at our rooftop bar, particularly the beverage selection, availability of non-alcoholic options, and the last-order timing. We sincerely regret any inconvenience and disappointment caused during your visit. Your feedback has been shared with the relevant team for review. As our valued Gold member, we truly appreciate your loyalty and were pleased to recognize your membership with the Executive Room upgrade. However, we regret that other aspects of your stay did not meet your expectations, and we sincerely appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and seamless experience on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Shihe F., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location and found it easy to explore nearby attractions. We are also pleased that you enjoyed our breakfast and made good use of the refreshments and Happy Hour benefits at our Premier Lounge on the 19th floor. It is especially wonderful to know that you found our team nice, polite, and welcoming. Your kind words are a great encouragement to our colleagues and will certainly be shared with the team. Thank you once again for choosing Novotel Saigon Centre. We look forward to welcoming you back and providing you with another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Yew C. C., Thank you for sharing your feedback with us. We are delighted to know that you had a comfortable stay at Novotel Saigon Centre. Regarding the face mask you left in the minibar fridge in your room, we have noted your request and have kept it safely for your next visit. Thank you once again for staying with us, and we look forward to welcoming you back to Novotel Saigon Centre soon. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Ferdinand J. C. K., Thank you very much for your kind feedback. We are delighted to hear that you found our team helpful and friendly throughout your stay. Your appreciation means a great deal to us and is a wonderful encouragement for our colleagues to continue providing warm and attentive service to every guest. We truly appreciate your support and look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Ritchie M., Thank you for taking the time to share your feedback. We are sorry to hear that your breakfast experience did not meet your expectations, particularly regarding the temperature of the food and the fried eggs you specifically requested hot. We completely understand your concern. Breakfast should be a pleasant start to the day, and we apologize that the food served to you was not at the temperature you expected. Your suggestion regarding freshly prepared fried eggs with bacon and hash browns is much appreciated. We have shared your comments with our Culinary team so that we can pay closer attention to the temperature and freshness of our breakfast offerings, as well as to requests for freshly prepared items. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much better breakfast experience. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Matthew A. G., Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the comfort of your room and found our team attentive and supportive. We are especially pleased that Nhut from our Concierge team went above and beyond to assist with your transportation arrangements to the Cu Chi Tunnels. We will be happy to share your kind recognition with him. We also appreciate your mention of Hang, who followed up regarding your dining experience. Your feedback has been noted and shared with the relevant team as we continuously strive to improve our services. It is wonderful to know that you also enjoyed our convenient location and the nearby attractions, restaurants, and bars. Thank you once again for your kind words. We look forward to welcoming you back to Novotel Saigon Centre soon. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager