Dear Ms. Molebatsi L., Thank you for sharing your positive feedback with us. We are delighted to know that you appreciated the cleanliness and upkeep of your room and our common areas, and that all the amenities were functional throughout your stay. It is also wonderful to hear that our team was always readily available to assist you whenever needed. Your kind words are a great encouragement to us, and we look forward to welcoming you back to Novotel Saigon Centre for another comfortable and pleasant stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Abhay A. G., Thank you for sharing your positive feedback following your stay at Novotel Saigon Centre. We are delighted to know that you enjoyed our convenient location, breakfast selection, and especially the service provided by our team. Your kind words are a wonderful encouragement to our colleagues. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Felix O. A., Thank you for sharing your positive feedback following your stay at Novotel Saigon Centre. We are delighted to know that you were very satisfied with your stay and especially appreciated the cleanliness and spaciousness of your room. Your kind feedback is a great encouragement to our team. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Nguyen Q. H. H., Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to know that your stay was satisfactory overall. We are always looking for ways to enhance our guests' experiences, and we hope to have the opportunity to provide you with an even better stay on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Michael J. B., Thank you very much for taking the time to share such a detailed and thoughtful review of your seven-night stay at Novotel Saigon Centre. We are delighted to hear that you enjoyed the spacious Executive King room, as well as the large, clean, and modern bathroom. We are also pleased that the Executive Lounge was a relaxing place for you and your wife to unwind during your stay. It is wonderful to know that our team made you feel well cared for from the moment of arrival. We are especially grateful for your kind recognition of Nhut, our Chief Concierge, for his attentive assistance throughout your stay. We will also be delighted to share your compliments with Thanh and our breakfast team. Remembering your coffee preferences and welcoming you each morning is exactly the kind of personalized service we strive to provide. Thank you once again for choosing Novotel Saigon Centre. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your wife back for another memorable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Anne M. V. D., Thank you for sharing your experience regarding your recent stay at Novotel Saigon Centre. We regret that certain aspects of your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. At Novotel, we are committed to continuous improvements to enhance our service, therefore, your feedback is valuable to us. Kindly rest assured that we are taking appropriate measures to address the matter and prevent future occurrences. We look forward to the opportunity to serve you better in the near future. Warmest regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Wilawan N., Thank you very much for sharing such a wonderful review following your first stay with us at Novotel Saigon Centre. We are delighted to hear that you enjoyed the spacious and clean room, comfortable mattress, and excellent amenities, and that you had a restful night’s sleep. It is also great to know that you appreciated our convenient location and enjoyed the cafés and surroundings of the area. Your kind recognition of our team means a great deal to us. We are especially pleased that our Thai colleague made you feel comfortable and welcomed through his polite and attentive service. We will also be sure to share your compliments with our Security team. Their friendliness, helpfulness, and professionalism are truly appreciated. Thank you once again for choosing Novotel Saigon Centre for your first stay in Ho Chi Minh City. We are delighted to have contributed to your wonderful trip and look forward to welcoming you back on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Nikhil S., Thank you very much for sharing your wonderful feedback with us! We are delighted to know that you had a pleasant five-day stay and enjoyed our excellent location, making it convenient to explore various destinations around the city. It is also wonderful to hear that you found our team helpful and appreciated the spacious and well-maintained rooms. Your kind words are a great encouragement to our team. We look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Sandeep D., Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Saigon Centre. I am delighted to hear that you had such a pleasant experience with us and, in particular, that Ms. Thao was able to assist you with your request and personally follow through to ensure a positive experience for you and your family. Your kind recognition is truly appreciated, and I will be sure to share your wonderful comments with Thao and our team. It is especially rewarding to hear that you are considering Novotel Saigon Centre for your children's future tournament stays. We would be delighted to welcome you and your family back and look forward to taking good care of you on your next visit. Thank you once again for your trust and recommendation. We look forward to welcoming you back to Novotel Saigon Centre soon. Warm regards, Vu Thai General Manager

Dear Ms. Edith K., Thank you very much for your detailed feedback and for sharing that you found everything else perfect during your stay. We truly appreciate your comments regarding the in-room coffee machine. We are sorry that it was noisy and that the coffee did not dispense properly. We will share this with our Engineering and Housekeeping teams for further checking and improvement. We also understand your frustration regarding the paperwork required for the takeaway croissant. While the procedure is in place to ensure proper breakfast tracking, we agree that the process should be as smooth and convenient as possible for our guests. Your suggestion to simplify or digitalize the process is very valuable, and we will share it with the relevant team for consideration. Thank you again for helping us identify areas where we can improve. We hope to have the pleasure of welcoming you back and providing an even smoother experience next time. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. K. Kyaw N., Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as the friendly and helpful service provided by our team. It is especially rewarding to know that you appreciated our welcoming atmosphere. Your kind words are a great encouragement to our team, and we truly look forward to welcoming you back to Novotel Saigon Centre for another pleasant stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Timothy R. H., Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to know that your stay was satisfactory overall. We are always looking for ways to enhance our guests' experiences, and we hope to have the opportunity to provide you with an even better stay on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Mardy L., Thank you very much for your heartfelt review. We are truly delighted to know that you appreciated the upgrade and, most importantly, felt at home throughout your stay with us. It is wonderful to hear that our hospitality helped create such a warm and memorable experience. Knowing that you are taking home very good memories from your time at Novotel Saigon Centre is the greatest compliment our team could receive. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back and creating many more wonderful memories together. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Michelle H., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a pleasant stay with us and enjoyed our convenient location, with many of Ho Chi Minh City’s attractions within walking distance. It is especially heartening to know that our team made a positive impression on you. Your kind words about our staff are a great source of motivation and encouragement for the entire team, as we always strive to provide warm, attentive, and professional service. We truly appreciate your support and look forward to welcoming you back to Novotel Saigon Centre for another wonderful stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kriengsak S., Thank you very much for your wonderful feedback. We are delighted to know that you were impressed with the quality of our Executive Room, the professionalism of our team, and the warm hospitality throughout your stay. It is especially pleasing to hear that you enjoyed the exclusive access to our Executive Lounge, including its facilities, refreshments, and relaxing atmosphere. We are grateful that these services contributed to a comfortable and productive experience for you and your customers. Your kind recognition is a great encouragement to our team. We look forward to welcoming you back to Novotel Saigon Centre soon. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kwee C. T., Thank you for sharing your positive feedback. We are delighted to know that you enjoyed our convenient central location, with a variety of restaurants nearby, as well as the easy access to the airport. We truly appreciate your kind review and look forward to welcoming you back to Novotel Saigon Centre for another pleasant stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Viktoriya D., Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location and found our breakfast very delicious. We truly appreciate your support and look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager