Dear Ms. Kaitlin A. B. Thank you for sharing such A. heartwarming review of your experience at Novotel Saigon Centre. We are truly delighted to know that our team made you feel comfortable, welcomed, and well cared for throughout your stay. Your kind words about their genuine smiles and willingness to assist mean A. great deal to us. It is also wonderful to hear that you enjoyed our diverse food and beverage offerings at breakfast and had the opportunity to relax by our swimming pool. We are glad to know that your MBA cohort also had positive impressions of our spa facilities. Hopefully, during your next visit, you will have the chance to experience them firsthand! Thank you once again for choosing Novotel Saigon Centre. We sincerely look forward to welcoming you back to Vietnam and creating many more memorable experiences for you. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Wei S. L., Thank you for sharing your lovely feedback following your stay at Novotel Saigon Centre. We are delighted to know that you enjoyed a comfortable stay in a quiet room and appreciated our central location, excellent service, and smooth check-in and check-out experience. Your kind recognition means a great deal to our team and motivates us to continue delivering memorable hospitality. We look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Nicholas J. M., Thank you for your wonderful feedback following your stay at Novotel Saigon Centre. We are delighted to hear that you had a great stay and appreciated the friendly, helpful service provided by our team, as well as the cleanliness and comfort of your room. Your kind words are a great encouragement to us as we continue striving to deliver memorable guest experiences. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Suwat J., Thank you for sharing your feedback following your stay at Novotel Saigon Centre. We are pleased to know that you appreciated the friendly reception team and the attentive service provided by our restaurant colleagues. However, we sincerely regret that your experience with some members of our Bell team did not meet your expectations. We take your comments regarding the consistency and fairness of our service toward guests of different nationalities seriously. Every guest deserves the same level of care, respect, and attentiveness, and we will share your feedback with the relevant team for review and improvement. Thank you for bringing this matter to our attention. We hope to have another opportunity to welcome you back and provide you with a more consistent and satisfying experience. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Keng P. G., Thank you for sharing your feedback following your stay at Novotel Saigon Centre. We are pleased to know that you appreciated our cleanliness, service, and convenient location. Your kind words are a great encouragement to our team. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Rafidah B. A. K., Thank you for sharing your feedback following your stay at Novotel Saigon Centre. We are delighted to know that you appreciated our convenient location, the warm hospitality of our team, and the cleanliness of our hotel. Your kind words are truly encouraging, and we look forward to welcoming you back for another pleasant stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Saharat K., Thank you for sharing your lovely feedback about your stay at Novotel Saigon Centre! We are delighted to know that you enjoyed the cleanliness of your room, the beautiful view of Ho Chi Minh City, and the delicious food offered at our hotel. It is also wonderful to hear that our team's friendliness and service-minded attitude made your stay even more enjoyable. Your special recognition of Mr. Quy at the Front Desk is greatly appreciated. We are pleased to know that he assisted you smoothly with extending your stay. Your kind words will certainly be shared with him and the entire team as encouragement to continue delivering warm and attentive hospitality. Thank you once again for choosing Novotel Saigon Centre. We look forward to welcoming you back for another wonderful stay in the near future! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Muhammad M. B. M. A., Thank you for sharing your feedback about your stay at Novotel Saigon Centre! We are delighted to know that you enjoyed our hospitality, comfortable accommodation, and convenient location. It is also a pleasure to hear that your room was ready for check-in around 1:00 PM and that you appreciated its cleanliness. Your kind feedback is greatly appreciated and encourages our team to continue delivering a welcoming and comfortable experience for every guest. We look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Mun F. R. T., Thank you for your wonderful and detailed review of Novotel Saigon Centre! We are truly delighted to know that your very first stay with us left such a memorable impression. It is especially rewarding to hear that you felt warmly welcomed and well cared for throughout your journey, from the seamless check-in to the attentive service at our Premier Lounge, restaurant, and rooftop bar. Your special recognition of our Premier Lounge team, including Ms. Nhu, Ms. Nhi, Ms. Ngoc, Ms. Quyen, Ms. Linh, and Mr. Vu, is greatly appreciated. We are equally pleased that Ms. Dan and Mr. Luan made your dining experiences enjoyable, while our Front Office, Concierge, and Housekeeping teams ensured a comfortable and seamless stay. Your kind words about Bartender Andy and Ms. Thu are also wonderful to hear. It is particularly rewarding to know that you appreciated the personalized attention given to your room preferences and the thoughtful touches throughout your stay. From the proactive assistance during evening canapés and breakfast to the little details that made your experience more convenient, we are delighted that these efforts made a meaningful difference. We are also glad you enjoyed our canapé selection, fresh salads, and locally sourced organic coffee. Your generous appreciation means a great deal to all of us, and we will be delighted to share your compliments with the colleagues mentioned. Your recognition will inspire our team to continue delivering heartfelt, attentive, and guest-focused hospitality. Thank you once again for your strong recommendation and for choosing Novotel Saigon Centre for your first visit. We look forward to welcoming you back soon and creating many more wonderful memories with you! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Atchara S., Thank you for sharing your lovely feedback following your stay at Novotel Saigon Centre. We are delighted to know that you appreciated our convenient location, easy access from the airport, and the cleanliness of your room. It is also wonderful to hear that you enjoyed our breakfast and experienced a smooth check-in. Your kind words about our friendly and helpful team are especially encouraging. We will gladly share your feedback with our colleagues as motivation to continue delivering warm and attentive hospitality to all our guests. Thank you for choosing Novotel Saigon Centre. We look forward to welcoming you back for another enjoyable stay in the near future! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Soke F. C., Thank you for your wonderful review and recommendation of Novotel Saigon Centre! We are delighted to know that you had a memorable stay and that our team made you feel welcomed and well cared for throughout your visit. It is especially rewarding to hear that you appreciated our takeaway breakfast service. We believe that thoughtful touches, such as preparing a breakfast to go for guests departing early, help ensure a pleasant and convenient experience even when schedules are tight. Your kind words mean a great deal to our team and inspire us to continue delivering warm, attentive, and personalized hospitality. Thank you once again for choosing Novotel Saigon Centre. We look forward to welcoming you back for another wonderful stay! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Cecilia A. B., Thank you for sharing your wonderful feedback following your stay at Novotel Saigon Centre. We are delighted to know that you enjoyed your upgraded room and appreciated the comfort and tranquility it offered. It is equally rewarding to hear that our team made a positive impression through their friendliness and attentive service. We are especially pleased that you enjoyed our breakfast buffet and found it among the best you have experienced, as well as the generous offerings and welcoming atmosphere of our Executive Lounge. Your kind words are a great encouragement to our team as we continue striving to create exceptional and memorable experiences for our guests. Thank you for choosing to stay with us. We look forward to welcoming you back to Novotel Saigon Centre for another delightful stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Eleni K., Thank you for sharing your kind feedback following your stay at Novotel Saigon Centre. We are delighted to know that our team contributed to making your stay enjoyable. Your special recognition of Hai Le and Vo from our Concierge team is greatly appreciated. We will be sure to share your compliments with them, as such encouraging words mean a great deal to our team and inspire us to continue going above and beyond to create memorable experiences for our guests. Thank you once again for your kind words. We look forward to welcoming you back to Novotel Saigon Centre for another wonderful stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Thi T. V. P., Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to know that your stay was satisfactory overall. We are always looking for ways to enhance our guests' experiences, and we hope to have the opportunity to provide you with an even better stay on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Neeraj S., Thank you for your wonderful feedback! We are delighted to know that you enjoyed the superb service from check-in to check-out, as well as our convenient location for exploring the city. Your kind words are a great encouragement to our team, and we look forward to welcoming you back to Novotel Saigon Centre for another memorable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Thu H. N., Thank you so much for your continued loyalty and for choosing Novotel Saigon Centre as your home away from home year after year. It is truly heartwarming to know that you feel at home with us, and we are delighted that our hotel has become a familiar and welcoming place for you whenever you return to Ho Chi Minh City. Your kind words mean a great deal to our team and inspire us to continue delivering warm hospitality, personalized service, and memorable experiences to every guest. We sincerely appreciate your trust and loyalty, and we look forward to welcoming you back to Novotel Saigon Centre for many more wonderful stays in the years to come. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kim S. W. O., Thank you for sharing your feedback and for your loyalty as an ALL Accor Gold member. While we are pleased to know that you felt acknowledged and valued during your stay at Novotel Saigon Centre, we sincerely regret that your overall experience did not fully meet your expectations. Your feedback is important to us, as we strive to ensure that every member feels genuinely appreciated through meaningful recognition and attentive service. We hope to have another opportunity to provide you with a more satisfying experience on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kian S. A. C., Thank you for sharing your feedback with us. While we are pleased to know that your overall stay was satisfactory, we sincerely apologize for the inconvenience caused by the housekeeping service, particularly the need to contact our Reception team daily for additional bottled water and room slippers. Please rest assured that your comments have been shared with our Housekeeping team for review and improvement. We will continue working to ensure that our room amenities are replenished consistently and that our service meets the expectations of our valued guests. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Yong M. T., Thank you for sharing your kind feedback following your stay at Novotel Saigon Centre. We are delighted to hear that you appreciated our convenient location, the cleanliness maintained by our Housekeeping team, and the friendly, helpful service provided by our Heartists. Your kind words are a wonderful encouragement to our team. We look forward to welcoming you back on your next visit to Ho Chi Minh City and creating another memorable stay for you! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager