Hôtel des Arts Saigon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 2,607 reviews

Hôtel des Arts Saigon - MGallery Collection - Image 1
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Hôtel des Arts Saigon - MGallery Collection - Image 3
Hôtel des Arts Saigon - MGallery Collection - Image 4

Description

Hotel extras

  • Chic lifestyle 5-star boutique hotel with classical charm

  • Elegant rooms and suites with impressive art deco décor

  • Rooftop bar with stunning sunset views and infinity pool

  • Situated a minute away from the Notre Dame Cathedral and key attractions

  • Green Globe Certification

Our accommodation(s)

Book this hotel
Room 1

Showcasing a chic, modern Indochine design, this twin room features elegant en-suite bathroom with a rain shower alongside our signature amenities, floor-to-ceiling windows and spectacular city views. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 30 / 322 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View

Showcasing a chic, modern Indochine design, this king room features elegant en-suite bathroom with a rain shower and a bathtub alongside our signature amenities, floor-to-ceiling windows and spectacular city views. Non smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Showcasing a chic, modern Indochine design, this king room offers spectacular city views from the two floor-to-ceiling windows. The elegant en-suite bathroom features rain shower alongside our signature amenities. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Located between level 18 and 22. Showcasing a chic, modern Indochine design, this king room features elegant bathroom with a rain shower alongside our signature amenities, spectacular city views and Sky Lounge Benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow MenuAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Located between level 18 and 22. Showcasing a chic, modern Indochine design, this twin room features elegant bathroom with a rain shower alongside our signature amenities, spectacular city views and Sky Lounge Benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Luxury hotel room located on level 18, the 30 m² (322 sq. ft.) room showcases a chic, modern Indochinese design. It features an elegant bathroom with rain shower and bathtub, spectacular city views and Sky Lounge benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

ART SUITE

Step into curated refinement in our 60 sqm Art Suite. Experience personalized service from MGallery Host, private check-in, Sky Lounge privileges, flexible breakfast, and evening champagne cocktails with Michelin-inspired canapés at The Albion.

  • Views:

    City View

Max. number of persons
3
Area
From 60 / 645 sq ft

Bedding

King size bed(s) x1

Hotel location

Hôtel des Arts Saigon - MGallery Collection

76 - 78 Nguyen Thi Minh Khai St, Xuan Hoa Ward
70000 HO CHI MINH CITY
Vietnam

GPS:10.782574, 106.69732

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • TAN SON NHAT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 168 rooms
  • One room for people with reduced mobility
  • 7 connecting rooms
  • 168 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Entertainment

  • Piano

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Tourist guide for families
  • Baby bed
  • Baby bath

Well-being

Rooftop Infinity Pool

  • Outside
  • On site

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking

With stunning interiors inspired by Asian street food markets, Saigon Kitchen blends authentic Asian flavors and Western cuisine in a warm atmosphere. Savor our Chic Buffet Lunch daily or Surf & Turf Buffet Dinner on Friday and Saturday.

SOCIAL CLUB ROOFTOP BAR

The Social Club Rooftop Bar offers stunning sunset views over the Saigon skyline. Guests can enjoy handcrafted cocktails, fine wines, and delicious bites, all while relaxing by the infinity pool. The vibrant atmosphere is enhanced by live DJ sets.

Bar Type
BAR
Capacity
80
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

The Social Club Rooftop Bar offers stunning sunset views over the Saigon skyline. Guests can enjoy handcrafted cocktails, fine wines, and delicious bites, all while relaxing by the infinity pool. The vibrant atmosphere is enhanced by live DJ sets.

The buffet breakfast at Hôtel des Arts Saigon MGallery offers a wide selection of gourmet options to start the day, from local Vietnamese dishes to international flavors.

Relax at our stunning Infinity Pool, located on the Rooftop of Hôtel des Arts Saigon. This exclusive rooftop retreat offers breathtaking panoramic views of the Saigon skyline, with sunsets that are simply unforgettable.

The 24-hour Fitness Centre features treadmills, rowing machines, elliptical bikes, weight machines, benches, and free weights. Designed with modern facilities and high-quality equipment, it caters to all levels of fitness enthusiasts.

Le Spa des Artistes by L'Apothiquaire offers a serene escape, featuring a curated selection of luxurious body and facial treatments from L'Apothiquaire and Valmont brands. Guests can also enjoy complimentary access to the steam room.

Hôtel des Arts Saigon MGallery offers elegant settings and art-filled spaces for weddings, civil ceremonies, and special events in Saigon Centre. Guests can enjoy diverse amenities, catering options, and personalized services for a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,607 reviews

Customer review rating 5.0/5

Jayne D. Couples - Confirmed reviews ALL

Dear Jayne D., Thank you for your kind words regarding your stay at Hôtel des Arts Saigon. We are delighted to hear that you enjoyed our impeccable service and had an amazing experience. We look forward to welcoming you back on September 11th. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Hemantkumar H. A. Friends - Confirmed reviews ALL

Dear Hemantkumar H. A., Thank you for sharing your positive experience at Hôtel des Arts Saigon - MGallery Collection. We are delighted to hear that you and your friends enjoyed our ideal location, exceptional service, and the delightful atmosphere at our rooftop bar. It is rewarding to know that our team members, from housekeeping to the restaurant staff, contributed to making your stay enjoyable. Your kind words will surely motivate our team to continue delivering the highest standards of service. We look forward to welcoming you back for another memorable stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Cong T. D. Families - Confirmed reviews ALL

Dear Cong T. D., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Regarding the personalized pillow, we appreciate your suggestion and will ensure our team is aware of your preference for future visits. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Justin H. Couples - Confirmed reviews ALL

Dear Justin H., Thank you for your kind words regarding our staff and breakfast experience. We are pleased to know that our team's attentiveness and friendliness made your stay memorable. Your feedback inspires us to continue providing exceptional service. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Karen A. H. Couples - Confirmed reviews ALL

Dear Karen A. H., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and attentive staff. It is always a pleasure to know that our guests have memorable experiences. We look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Dear Jayne D., Thank you for your kind words regarding your stay at Hôtel des Arts Saigon. We are delighted to hear that you enjoyed our impeccable service and had an amazing experience. We look forward to welcoming you back on September 11th. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Hemantkumar H. A. Friends - Confirmed reviews ALL

We were there as a group of eight friends, just chilling in Ho Chi Minh City. The experience at the hotel was fantastic. The service standards were great. The rooms were nicely laid out. The housekeeping, room service, front reception, bellboys, and the staff at the rooftop restaurant were all exceptionally helpful and made the stay a delight and a pleasant surprise. Kudos to getting everything right for enabling a lovely stay. Much appreciated.

Dear Hemantkumar H. A., Thank you for sharing your positive experience at Hôtel des Arts Saigon - MGallery Collection. We are delighted to hear that you and your friends enjoyed our ideal location, exceptional service, and the delightful atmosphere at our rooftop bar. It is rewarding to know that our team members, from housekeeping to the restaurant staff, contributed to making your stay enjoyable. Your kind words will surely motivate our team to continue delivering the highest standards of service. We look forward to welcoming you back for another memorable stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Cong T. D. Families - Confirmed reviews ALL

Good as always. I am not sure if the pillow with my names still going? Didn’t see it set up last stay.

Dear Cong T. D., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Regarding the personalized pillow, we appreciate your suggestion and will ensure our team is aware of your preference for future visits. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Justin H. Couples - Confirmed reviews ALL

Every staff was amazing, especially at the breakfast buffet. They made the already amazing breakfast spread even better with their friendliness and attentiveness. The manager/supervisor noticed we liked coffee and specifically had Michael show 7 us how to brew our own. 15/10 experience

Dear Justin H., Thank you for your kind words regarding our staff and breakfast experience. We are pleased to know that our team's attentiveness and friendliness made your stay memorable. Your feedback inspires us to continue providing exceptional service. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Karen A. H. Couples - Confirmed reviews ALL

Looking for a different venue? you have found it. This is a great stay. A location close to all the important sites and staff to attend to every need. This venue will not disappoint. It has made to my bucket list! I need to come again.

Dear Karen A. H., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and attentive staff. It is always a pleasure to know that our guests have memorable experiences. We look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Melissa J. D. Families - Confirmed reviews ALL

Excellent. We were particularly impressed with the quality and presentation of the food offer. We enjoyed room service and meals downstairs across multiple days. We were disappointed by the temperature of the swimming pool. Our preferred temperature is 32 degrees and we were surprised that it was too cold for us to enjoy. We normally stay at Shangri La Singapore for mid winter Australian getaways and tried your hotel in HCM for a change this year. The bakery at Shangri La in Singapore would also be easy to replicate at your property and could be nice to European guests as we returned to Australia craving an almond croissant and other nice pastries that we are used to. We found HCM cities pastries overall were of a low standard compared with what we are used to in Melbourne, Australia. An opportunity for the hotel to leverage for busy guests wanting an easy takeaway option.

Dear Melissa J. D., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that our team made a positive impact on your experience and that you enjoyed the quality and presentation of our food offerings, including room service. We understand that the temperature of the swimming pool did not meet your expectations, and we appreciate your insight on this matter. Your preference for warmer water is noted, and we will take it into consideration for future improvements. Additionally, we value your suggestion regarding our bakery offerings. While we strive to provide a diverse culinary experience, we acknowledge the opportunity to enhance our pastry selection to cater to the varied tastes of our guests. We appreciate your feedback as it helps us continuously improve our services. We hope to welcome you back in the future for another enjoyable stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Kai T. Y. Families - Confirmed reviews ALL

Our stay at Hôtel des Arts Saigon - MGallery was nothing short of perfection! From the moment we arrived, we were enchanted by the hotel’s exquisite art-inspired design and sophisticated ambiance. The entire team delivered world-class service — exceptionally warm, polite, and genuinely attentive at every touchpoint. The Executive Lounge was an absolute highlight: impeccably styled, tranquil, with fantastic food and beverage offerings, elevated even further by the wonderful, caring lounge staff. The room was pristine, spotless, and incredibly comfortable, with impeccable attention to detail throughout. A truly memorable 5-star experience in Saigon. We cannot wait to return.

Dear Kai T. Y., Thank you for sharing your delightful experience at Hôtel des Arts Saigon - MGallery. We are thrilled to hear that your stay was marked by exceptional elegance and world-class hospitality. It is gratifying to know that the art-inspired design and sophisticated ambiance resonated with you from your arrival. We take great pride in our team’s commitment to providing attentive service, and it is wonderful to learn that our Executive Lounge and its offerings exceeded your expectations. Your compliments regarding the cleanliness and comfort of your room are also greatly appreciated, as we strive to maintain the highest standards for our guests. We look forward to welcoming you back for another memorable stay in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Chau H. H. N. Couples - Confirmed reviews ALL

Services Team very good, thx so much

Dear Chau H. H. N., Thank you for your kind words regarding your comfortable stay and our dedicated services team. We are delighted to hear that you had a positive experience with us, and we appreciate your recognition of our efforts. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 3.5/5

Thi S. V. N. Families - Confirmed reviews ALL

This was the 4th hotel i stayed at in my 5 day trip to HCM and i left to the end as i wanted to have a great memorable experience . I was disappointed that despite booking a few days ahead the checkin process was shocking and raises concern on your data security. My reservation details were jumbled with another guest and i only knew this when i asked if I was able to have a late checkout and was said only 1pm which is a standard extension and not as a platinum member . I was not recognised as a platinum member as i checked in - I was not told to come up to complete the process on level 22 but stayed on the ground floor , was not given an room upgrades and only several hours after the Welcome amenity arrived to the room. All very reactive and inconsistent knowing I was staying . Comparing this with my stay at the pullman where I booked less than 2 hours ahead they had their processes well defined to service . Other than the recognition and checkin experience other elements are good . The doormen particular helpful and proactive in helping .

Dear Thi S. V. N., Thank you for taking the time to share your experience at Hôtel des Arts Saigon - MGallery Collection. I genuinely regret to learn that your stay did not meet the expectations you had for a memorable experience. The issues you encountered during the check-in process are concerning, particularly regarding your reservation details and the recognition of your status as a platinum member. Please be assured that we take data security and guest recognition very seriously, and I will ensure that your feedback is addressed with our team. It is equally disappointing to hear about the delays in your welcome amenities and the lack of communication regarding completing the check-in process on level 22. We strive for consistency and excellence in our service, and your comments provide valuable insights into areas needing improvement. On a positive note, I am pleased to hear that our doormen made a positive impact during your stay. Thank you once again for your feedback, and I hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Constance Y. C. C. Solo - Confirmed reviews ALL

Had a good experience from check-in to check-out, room was comfortable and the dinner service and mixology masterclass were great too.

Dear Constance Y. C. C., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you found our accommodations comfortable and enjoyed our dining services and mixology masterclass. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

David A. H. Families - Confirmed reviews ALL

I Have begun to appreciate Accor hotels private lounges , and Hotel des Arts lounge is exceptional , great staff, drinks and food

Dear David A. H., Thank you for your kind words regarding our lounge and staff. We are delighted that you appreciated the offerings at Hôtel des Arts Saigon. Your positive feedback motivates us to continue delivering exceptional experiences for our guests. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Nicklas L. H. Families - Confirmed reviews ALL

Only good things to say about everything. Great location, great staff, good food and nice and clean rooms.

Dear Nicklas L. H., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you enjoyed our location, staff, dining options, and cleanliness. Your feedback is greatly appreciated and motivates us to continue providing exceptional service. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Claire S. Friends - Confirmed reviews ALL

We loved our stay at this hotel. It’s elegant with beautiful rooms and the best rooftop bar! For us the service stood out as exceptional - lobby staff, concierge, housekeeping and bar staff. Everyone went out of their way to assist and it felt very genuine and warm. Special thank you to Linda the lobby manager who showed outstanding care when my sister became unwell - she went above and beyond and we appreciated it greatly. Would absolutely return to this hotel!

Dear Claire S., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon - MGallery Collection. We are delighted to hear that you enjoyed our elegant accommodations and the exceptional service provided by our dedicated team, particularly Linda. Your feedback about our staff's warmth and commitment to guest care is greatly appreciated, as it reflects our mission to provide memorable experiences. We look forward to welcoming you back in the future for another outstanding stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Juan B. S. Couples - Confirmed reviews ALL

A very pleasant stay; I would recommend it without hesitation. It is very centrally located, making it easy to reach places on foot from the hotel itself. The breakfast buffet was excellent. I didn't get a chance to try The Albion restaurant, but if I were to return to Vietnam, I would choose this hotel again.

Dear Juan B. S., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations, as well as the breakfast offerings. Your recommendation is greatly appreciated, and we would be thrilled to welcome you back on your next visit to Vietnam. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Marie F. D. G. Couples - Confirmed reviews ALL

From the time we arrived until the moment we left, the service was top tier. The concierge and the the front door teams have been extremely helpful and friendly. The room was excellent, extremely comfortable bed, pillows, and amenities.

Dear Marie F. D. G., Thank you for your wonderful feedback. We are delighted to hear that you experienced exceptional service from our dedicated team and enjoyed the comfort of your room. Your kind words motivate us to maintain our high standards. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Natasja C. T. Couples - Confirmed reviews ALL

We recently visited Saigon for a holiday, and staying at this hotel was truly one of the highlights of our trip. From the moment we arrived and checked in until the day we left, the staff made us feel incredibly welcome and well looked after. We stayed for a total of seven nights and genuinely felt like VIPs throughout our entire stay. A special thank you to Tan Nhut, the Senior Bell Supervisor, who took the time to get to know us and went above and beyond to help us in more ways than we could have imagined. His service was absolutely top-notch, and nothing ever seemed too much trouble. Another star was Minh Quan, who without fail brought a bucket of ice to our room every evening, helping us unwind and deal with the Saigon humidity after a long day of exploring. Ronaldo Tran, Thang Long, and Cartoon - thank you as well for your wonderful recommendations and for always making sure we were taken care of. Hotel des Arts Saigon, you have a truly exceptional team. Their warmth, attentiveness, and genuine hospitality made our stay so memorable, and they are a big reason why we are already so excited to return very soon!

Dear Natasja C. T., Thank you very much for sharing your wonderful experience at Hôtel des Arts Saigon - MGallery Collection. We are delighted to hear that our team provided you with exceptional service throughout your seven-night stay and that their efforts contributed significantly to your holiday in Saigon. It is heartening to know that Tan Nhut, Minh Quan, and the rest of our dedicated staff made you feel like VIPs. We take great pride in our commitment to personalized service, ensuring that each guest feels welcomed and valued. Your kind words will certainly be shared with the entire team, as they serve as a great motivation for us to continue delivering memorable experiences. We eagerly await your return and look forward to welcoming you back for another remarkable stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 3.5/5

Stephen E. B. Families - Confirmed reviews ALL

our room was upgraded upon arrival but, we did not like the layout of the room and asked to be accommodated in the room type that we reserved (the upgraded room was the same size as the one we booked but, had the addition of a free-standing bathtub in the room, thereby, making the sleeping area very tight. None of the room types that we booked were available so the manager, generously, moved us to a corner room. It was lovely until the next day when there was a very strong, toxic odor of oil-based paint fumes overwhelming the room. the odor was very strong on the whole floor and management had to relocate us to, yet, another room. Other customers on the floor told us that they had to be relocated as well. The final room was very nice; it was just a bit inconvenient shuffling to three different rooms for a three night stay

Dear Stephen E. B., Thank you for taking the time to share your experience regarding your recent stay at Hôtel des Arts Saigon. We genuinely appreciate your feedback, as it is invaluable in helping us enhance our guests' experiences. I apologize for the inconvenience you encountered with the room layout and the subsequent relocations during your stay. While we strive to provide an upgrade whenever possible, I understand that the new layout did not meet your expectations. I am pleased to hear that our team was able to assist you by providing a corner room, albeit I regret the disruption caused by the paint fumes. Please be assured that we are committed to maintaining a comfortable environment for all our guests, and your comments have been noted. We are grateful for your understanding and patience throughout these challenges. Thank you for highlighting the positive aspects of your final room. We hope to have the opportunity to welcome you back in the future, allowing us to provide you with a seamless stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.0/5

Saurabh B. Solo - Confirmed reviews ALL

Overall good service and rooms. But a top tier hotel should have direct access the carpark and should not require us to walk to next building to access it.

Dear Saurabh B., Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our location and service. However, I apologize for any inconvenience caused by the car park access not meeting your expectations. Your insights are valuable and will be considered for future improvements. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Hansol O. Solo - Confirmed reviews ALL

Every member of the staff was exceptionally warm, attentive, and professional, with the bellmen standing out in particular. I stayed at several luxury hotels during my time in Ho Chi Minh City, but this hotel was by far the best. What truly sets it apart is the genuine warmth and outstanding hospitality of the staff. I would consider this the best hotel in Ho Chi Minh City and would gladly stay here again on my next visit.

Dear Hansol O., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that our staff's warmth and professionalism, particularly from our bellmen, made a lasting impression on you. It is always our goal to provide exceptional hospitality to our guests, and your kind words affirm that we are on the right path. We look forward to welcoming you back during your next visit to Ho Chi Minh City. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Chan M. J. T. Friends - Confirmed reviews ALL

My partner and I were warmly welcomed and were treated very well. The hospitality was great and the service from the staff was fantastic. The only little issue is that the hotel failed to inform me that there was renovation scheduled and that caused us our nap one day, and the ability sleep in on another day. A little compensation was given to us as apology but I would have avoided a hotel under renovation with drilling and knocking.

Dear Chan M. J. T., Thank you for your kind words regarding the warm service and hospitality you experienced during your stay at Hôtel des Arts Saigon. We are delighted to hear that our staff made a positive impression on you and your partner. I apologize for the inconvenience caused by the renovation work. We understand that such disturbances can impact your comfort and rest. While we strive to inform our guests of any ongoing renovations, we appreciate your feedback and will continue to refine our communication efforts in this regard. Best regards, Tram Huynh Guest Experience and Quality Manager

Other web-users rate our hotel

  • 807 reviews 9.5/10 Location
  • 1,249 reviews 8.5/10 Room
  • 1,875 reviews 9.3/10 Service
  • 7 reviews 4.2/10 WiFi
  • 664 reviews 9.2/10 Vibe
  • 592 reviews 9.2/10 Breakfast
  • 576 reviews 8.8/10 Food
  • 535 reviews 8.5/10 Amenities

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