Hôtel des Arts Saigon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 2,606 reviews

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Hôtel des Arts Saigon - MGallery Collection - Image 1
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Hôtel des Arts Saigon - MGallery Collection - Image 4
76 - 78 Nguyen Thi Minh Khai St, Xuan Hoa Ward, 70000 HO CHI MINH CITY, Vietnam

Description

Hotel extras

  • Chic lifestyle 5-star boutique hotel with classical charm

  • Elegant rooms and suites with impressive art deco décor

  • Rooftop bar with stunning sunset views and infinity pool

  • Situated a minute away from the Notre Dame Cathedral and key attractions

  • Green Globe Certification

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

DELUXE ROOM, 2 Single Size Beds, City View

Photo out of - DELUXE ROOM, 2 Single Size Beds, City View

Showcasing a chic, modern Indochine design, this twin room features elegant en-suite bathroom with a rain shower alongside our signature amenities, floor-to-ceiling windows and spectacular city views. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Showcasing a chic, modern Indochine design, this king room features elegant en-suite bathroom with a rain shower and a bathtub alongside our signature amenities, floor-to-ceiling windows and spectacular city views. Non smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Showcasing a chic, modern Indochine design, this king room offers spectacular city views from the two floor-to-ceiling windows. The elegant en-suite bathroom features rain shower alongside our signature amenities. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Located between level 18 and 22. Showcasing a chic, modern Indochine design, this king room features elegant bathroom with a rain shower alongside our signature amenities, spectacular city views and Sky Lounge Benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV
  • 50'/127 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow MenuAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome gift

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Located between level 18 and 22. Showcasing a chic, modern Indochine design, this twin room features elegant bathroom with a rain shower alongside our signature amenities, spectacular city views and Sky Lounge Benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Luxury hotel room located on level 18, the 30 m² (322 sq. ft.) room showcases a chic, modern Indochinese design. It features an elegant bathroom with rain shower and bathtub, spectacular city views and Sky Lounge benefits. Non-smoking room.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

ART SUITE

Photo out of - ART SUITE

Step into curated refinement in our 60 sqm Art Suite. Experience personalized service from our MGallery Host, private check-in, Sky Lounge privileges, complimentary mini-bar and evening champagne cocktails paired with Michelin-inspired canapés.

  • Views:

    City View

  • Most of the accommodation:

    Additional living room / area

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Plug and play panel

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • Web TV
  • 50'/127 cm screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Cleaning kit
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome gift
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hôtel des Arts Saigon - MGallery Collection

76 - 78 Nguyen Thi Minh Khai St, Xuan Hoa Ward
70000 HO CHI MINH CITY
Vietnam

GPS:10.782574, 106.69732

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • TAN SON NHAT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 168 rooms
  • One room for people with reduced mobility
  • 7 connecting rooms
  • 168 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Entertainment

  • Piano

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Tourist guide for families
  • Baby bed
  • Baby bath

Well-being

Rooftop Infinity Pool

  • Outside
  • On site

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking

SAIGON KITCHEN RESTAURANT

Photo out of - SAIGON KITCHEN RESTAURANT

With stunning interiors inspired by Asian street food markets, Saigon Kitchen blends authentic Asian flavors and Western cuisine in a warm atmosphere. Savor our Chic Buffet Lunch daily or Surf & Turf Buffet Dinner on Friday and Saturday.

Cooking style
International
Capacity
120
Accessibility
Accessible service
76 78 Nguyen Thi Minh Khai St, Xuan Hoa Ward, 70000 Ho Chi Minh City, Vietnam
Telephone +84 28 3989 8888
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation
  • Takeaway Meals
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

With stunning interiors inspired by Asian street food markets, Saigon Kitchen blends authentic Asian flavors and Western cuisine in a warm atmosphere. Savor our Chic Buffet Lunch daily or Surf & Turf Buffet Dinner on Friday and Saturday.

SOCIAL CLUB ROOFTOP BAR

Photo out of - SOCIAL CLUB ROOFTOP BAR

The Social Club Rooftop Bar offers stunning sunset views over the Saigon skyline. Guests can enjoy handcrafted cocktails, fine wines, and delicious bites, all while relaxing by the infinity pool. The vibrant atmosphere is enhanced by live DJ sets.

Bar Type
BAR
Capacity
80
Accessibility
Accessible service
Telephone +84 28 3989 8888
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

The Social Club Rooftop Bar offers stunning sunset views over the Saigon skyline. Guests can enjoy handcrafted cocktails, fine wines, and delicious bites, all while relaxing by the infinity pool. The vibrant atmosphere is enhanced by live DJ sets.

The buffet breakfast at Hôtel des Arts Saigon MGallery offers a wide selection of gourmet options to start the day, from local Vietnamese dishes to international flavors.

Relax at our stunning Infinity Pool, located on the Rooftop of Hôtel des Arts Saigon. This exclusive rooftop retreat offers breathtaking panoramic views of the Saigon skyline, with sunsets that are simply unforgettable.

The 24-hour Fitness Centre features treadmills, rowing machines, elliptical bikes, weight machines, benches, and free weights. Designed with modern facilities and high-quality equipment, it caters to all levels of fitness enthusiasts.

Le Spa des Artistes by L'Apothiquaire offers a serene escape, featuring a curated selection of luxurious body and facial treatments from L'Apothiquaire and Valmont brands. Guests can also enjoy complimentary access to the steam room.

Hôtel des Arts Saigon MGallery offers elegant settings and art-filled spaces for weddings, civil ceremonies, and special events in Saigon Centre. Guests can enjoy diverse amenities, catering options, and personalized services for a memorable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,606 reviews

Customer review rating 4.5/5

Martin K. S. Couples - Confirmed reviews ALL

Dear Mr. S., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you enjoyed the atmosphere and found our staff to be helpful. We appreciate your feedback about the hot water issue and will take it into consideration for future improvements. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Nicholas M. B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, location, and amenities. Your positive feedback inspires our team to continue delivering exceptional experiences. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Helen S. K. Couples - Confirmed reviews ALL

Dear Helen S. K., Thank you for your kind words about your recent stay with us. We are delighted to hear that you found our hotel to be beautiful and our staff exceptional. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Roy W. Couples - Confirmed reviews ALL

Dear Roy W., Thank you for sharing your heartfelt feedback regarding your recent anniversary stay at Hôtel des Arts Saigon. We are thrilled to hear that you had an unforgettable experience and that our team, particularly Danny, made a positive impact on your celebration. We sincerely apologize for the misunderstanding concerning the complimentary snacks and drinks. It is our aim to provide clarity in such situations and ensure our guests feel well taken care of. We are delighted that Danny's prompt resolution and the additional gestures enhanced your overall experience. Your appreciation for our breakfast offerings, especially the Vietnamese Salted Coffee, is also much valued. Your kind words regarding our hospitality and the thoughtful touches from our concierge team truly inspire us to maintain our commitment to excellence. Thank you once again for your recommendation, and we look forward to welcoming you back for another memorable stay in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 1.5/5

Wonju K. Solo - Confirmed reviews ALL

Dear Wonju K., I regret to learn that your experience did not meet your expectations. Your feedback is invaluable, and I assure you that we take all comments seriously to enhance our services. Best regards, Tram Huynh Guest Experience and Quality Manager

Dear Mr. S., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you enjoyed the atmosphere and found our staff to be helpful. We appreciate your feedback about the hot water issue and will take it into consideration for future improvements. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Nicholas M. B. Business - Confirmed reviews ALL

Staff are always friendly, perfect location. Rooms are great, food is great!

Dear Mr. B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, location, and amenities. Your positive feedback inspires our team to continue delivering exceptional experiences. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Helen S. K. Couples - Confirmed reviews ALL

Beautiful hotel, staff were amazing, food & drinks were exceptional

Dear Helen S. K., Thank you for your kind words about your recent stay with us. We are delighted to hear that you found our hotel to be beautiful and our staff exceptional. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Roy W. Couples - Confirmed reviews ALL

As an Accor Live Limitless Gold member, I was looking forward to our wedding anniversary stay at the Hôtel des Arts Saigon. Upon check-in, we were informed by the front desk agent, Danny, that a higher-tier category upgrade (Grand Deluxe Room) was unfortunately unavailable due to high occupancy, so we were assigned our originally booked room. We understood the situation, eventhough we were hoping that an upgrade to Grand Deluxe Room stay experience with double wall-to-ceiling windows and freestanding bathtub would elevate our wedding anniversary. So in lieu of room upgrade, Danny kindly promised that special "collective room" amenities—including a commemorative ceramic coaster, snacks, and drinks—would be delivered straight to our room. Due to travel fatigue from our journey, there was a slight misunderstanding on my part regarding which snacks and drinks were complimentary; I assumed he meant the items already stocked inside the room's minibar. We didn't touch anything until our final night. Just as I was about to open a bottle of Carlsberg, I decided to run back downstairs to double-check my understanding with the desk. Danny clarified that the minibar wasn't the intended amenity; rather, a separate set of snacks, drinks, and a ceramic coaster should have been provided during the evening turn-down service. When I let him know that those items were never actually delivered to our room, Danny immediately took ownership of the situation. After a brief discussion with his superior, they offered an incredibly generous resolution: they arranged for our custom ceramic coaster to be ready at checkout, made our entire minibar completely complimentary, and extended free breakfast for us on our checkout day! Beyond this, the hotel won our hearts with another incredibly thoughtful gesture: they provided a free, beautifully designed creative stationary letter with writing prompts ("Capture Your Memorable Moments") and a postcard to send home to our kids. The concierge team even handled the stamps and international mailing for us completely free of charge. Being able to easily send a physical postcard back home to our three children right from the lobby was a wonderful touch that we deeply appreciated. To top it all off, the breakfast food quality was exceptional—my wife even declared that your Vietnamese Salted Coffee was the absolute best she has ever tasted in her life (she even had three of those salted coffees and enjoyed breakfast time until the very end of service)!! Even though we ended up opening only a couple Carlsbergs from the minibar, the ceramic coasters and my wife's happiness with your salted coffee from the breakfast was more than enough to completely resolve a minor misunderstanding and turn it around to customer satisfaction. Your exceptional generosity and professionalism has truly elevated our wedding anniversary celebration. So....here's sending a warm postcard of gratitude back to the team at Hôtel des Arts Saigon - a huge thank you to Danny and the management team for their outstanding hospitality and genuine elite member care!! We truly enjoyed our stay and highly recommend this beautiful property.

Dear Roy W., Thank you for sharing your heartfelt feedback regarding your recent anniversary stay at Hôtel des Arts Saigon. We are thrilled to hear that you had an unforgettable experience and that our team, particularly Danny, made a positive impact on your celebration. We sincerely apologize for the misunderstanding concerning the complimentary snacks and drinks. It is our aim to provide clarity in such situations and ensure our guests feel well taken care of. We are delighted that Danny's prompt resolution and the additional gestures enhanced your overall experience. Your appreciation for our breakfast offerings, especially the Vietnamese Salted Coffee, is also much valued. Your kind words regarding our hospitality and the thoughtful touches from our concierge team truly inspire us to maintain our commitment to excellence. Thank you once again for your recommendation, and we look forward to welcoming you back for another memorable stay in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 1.5/5

Wonju K. Solo - Confirmed reviews ALL

bad at the end

Dear Wonju K., I regret to learn that your experience did not meet your expectations. Your feedback is invaluable, and I assure you that we take all comments seriously to enhance our services. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.0/5

Sarah G. T. Couples - Confirmed reviews ALL

We stayed for one night, it was great , the staff were very kind and kept our luggage until departure.

Dear Sarah G. T., Thank you for your kind review. We are delighted to hear that you found your stay comfortable and appreciated our staff's assistance with your luggage. Your positive feedback is invaluable to us, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Agnes Y. S. K. Business - Confirmed reviews ALL

All the staff at the hotel are very friendly and helpful. I always enjoyed my stay. This time is particular nice as I was given a room on the same floor as the lounge so it was very convenient.

Dear Agnes Y. S. K., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team's friendliness and the convenience of your room contributed to your enjoyable experience. We look forward to welcoming you back for another comfortable stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Wai H. C. Families - Confirmed reviews ALL

We had a very pleasant stay at the hotel with very thoughtful services from the staff members. It was a family trip for the celebration of my father’s birthday and we are very grateful for the little surprise birthday cake that you have prepared for us. Staff members, especially those at the sky lounge, offered great services that attend to all our needs. Thank you very much.

Dear Wai H. C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team provided thoughtful hospitality and that you enjoyed the surprise birthday cake for your father's celebration. It is rewarding to know that our staff at the sky lounge made a positive impact on your experience. Your feedback motivates us to continue delivering exceptional service to our guests. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

John P. Solo - Confirmed reviews ALL

Elegant Hotel in a great location with excellent service and fine dining.

Dear John P., Thank you for your kind words regarding your experience at Hôtel des Arts Saigon. We are delighted to hear that you appreciated our elegant surroundings, prime location, and exemplary service. Your positive feedback inspires our team to continue delivering exceptional hospitality. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 3.5/5

Patrickjean F. Couples - Confirmed reviews ALL

I had to push to get upgraded while it was obvioously not a big deal for the hotel which was not full... The initial room proposed was a view overlooking a construction site, which had struck me as a wonderful corner room... Very disapointing. Not up to supposed Accor Standards...

Dear Patrickjean F., Thank you for sharing your feedback regarding your recent stay. I regret to hear that your room did not meet your expectations and that you faced challenges with the upgrade process. We strive to provide an exceptional experience for all our guests, and your comments will help us improve. Please rest assured that we take such matters seriously as we continue to uphold our commitment to quality and service. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Minh M. J. D. Families - Confirmed reviews ALL

Service was superb! Beautiful hotel and lovely staff. All the staff remembered our names and made our stay very memorable. Definitely coming back to stay here next time

Dear Minh M. J. D., Thank you for your kind words regarding your recent stay at Hôtel des Arts Saigon. We are delighted to know that our staff contributed to making your experience memorable, and we look forward to welcoming you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.0/5

Yik K. O. Couples - Confirmed reviews ALL

Everything is good except our connected to the next door. It feels like no privacy.

Dear Yik K. O., Thank you for your positive feedback regarding your comfortable stay. We acknowledge your concerns about privacy regarding the connected rooms and appreciate your insights. Your experience is valuable to us as we strive to enhance our guests' comfort. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Andreas M. Business - Confirmed reviews ALL

Everybody was extremely nice and always ready to assist. The rooms are spaceous and clean. The breakfast has a wide selection and the serve a perfect „des arts Benedict“. We will meet again.

Dear Mr. M., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly the spacious rooms and our breakfast offerings. Your kind words about our staff will be shared with the team, as it motivates them to continue providing exceptional service. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.0/5

Ngoc L. D. N. Solo - Confirmed reviews ALL

I stayed for a few days during my trip because of its centrally located location. It was easy to get to a lot of major destinations. The staff was very welcoming and accommodating to my needs. It was unfortunate that I did not have enough time to enjoy the hotel as I was really busy running around. The only downside was traffic jam and waiting for Grab or Green SM car to arrive. I didn’t know the traffic was so bad at rush hours throughout the day. A few car service canceled my booking or came much later than expected. This hotel location was perfect to walking though. I much prefer walking from here to some local coffee and restaurants because of the short walk.

Dear Ngoc L. D. N., Thank you for sharing your experience regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you found our location convenient for exploring the city and that our staff provided you with a warm and accommodating service. We understand that traffic conditions can sometimes be challenging in the bustling city, particularly during peak hours. While we strive to provide information to assist our guests in navigating these situations, we appreciate your understanding that such external factors can occasionally affect travel times. We encourage guests to explore the nearby attractions on foot, as you did, to fully enjoy the local culture and ambiance. We hope that you will have the opportunity to stay with us again, allowing you more time to relax and take advantage of our hotel’s amenities. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Sascha J. V. D. Z. Couples - Confirmed reviews ALL

Wonderful hotel in Ho Chi Minh… staff are amazing and the pool bar is excellent. Unfortunately we did not get to try the restaurant this time but have been told it’s great. We will definitely be back!

Dear Sascha J. V. D. Z., Thank you for your kind words regarding our location and the beauty of our hotel. We are delighted to hear that you enjoyed the services provided by our staff and the pool bar. We look forward to welcoming you back to experience our restaurant on your next visit. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 3.0/5

Ian P. C. Couples - Confirmed reviews ALL

Great location with amazing staff. Only issue was staying in room 801. Opposite a building site and next to cleaners room. This caused unnecessary noise which I would not expect for the cost of the hotel. I would have expected to be asked if I would be bothered by the view and noise. It's not everyday I visit Ho Chi Minh after all.

Dear Ian P. C., Thank you for your feedback regarding your recent stay with us. I am pleased to hear you appreciated our location and the service provided by our staff. However, I regret that your experience was marred by noise disturbances from the neighboring construction site and the cleaning room. We strive to provide a peaceful environment for our guests, and I understand how important this is during your visit. Your comments regarding room assignments will be taken into consideration as we continually seek to enhance our guest experience. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Tracey L. J. Business - Confirmed reviews ALL

From the first welcome to the final goodbye, the staff were extremely efficient and friendly. Loved the beautiful gifts we received. Breakfast was extensive, the rooftop bar excellent and the indoor bar offered outstanding cocktails served by wonderful staff.

Dear Tracey L. J., Thank you for your kind words regarding our staff's service and hospitality. We are delighted that you enjoyed the gifts, breakfast, and our bars. Your appreciation motivates us to continue delivering exceptional experiences for our guests. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 4.5/5

Jay A. F. Business - Confirmed reviews ALL

love the room and the restaurants and the breakfast

Dear Jay A. F., Thank you for your kind words regarding our location, accommodations, and dining options. We are delighted to hear that you enjoyed your stay with us and had a positive experience. Your feedback is greatly appreciated. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Mathew W. Friends - Confirmed reviews ALL

Excellent hotel … the decor is very elegantly done. Some lovely artwork, flowers, the interior design is amazing. I had access to the executive lounge where the staff were amazing. Friendly and welcoming. Wonderful dinner at Albion, outstanding breakfast at lounge, great ambiance at the rooftop bar. Overall an outstanding experience.

Dear Mathew W., Thank you for your wonderful feedback regarding your recent stay at Hôtel des Arts Saigon - MGallery Collection. We are thrilled to hear that you appreciated our elegant decor, the stunning artwork, and the overall ambiance of the hotel. It is also gratifying to know that our team in the executive lounge and at Albion contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Joanne L. S. Business - Confirmed reviews ALL

The staff are extremely accommodating and friendly.. everywhere through the hotel. A warm and friendly experience, beautiful clean rooms.. and the most comfortable bed ever!!

Dear Joanne L. S., Thank you for your kind words regarding your lovely stay at Hôtel des Arts Saigon. We are delighted to hear that our staff made a positive impression and that you enjoyed the comfort of your room. Your feedback is greatly appreciated. Best regards, Tram Huynh Guest Experience and Quality Manager

Other web-users rate our hotel

  • 797 reviews 9.6/10 Location
  • 1,224 reviews 8.4/10 Room
  • 1,908 reviews 9.3/10 Service
  • 7 reviews 5.4/10 WiFi
  • 678 reviews 9.2/10 Vibe
  • 599 reviews 9/10 Food
  • 598 reviews 9.3/10 Breakfast
  • 555 reviews 8.5/10 Amenities

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