Hôtel des Arts Saigon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 2,631 reviews

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76 - 78 Nguyen Thi Minh Khai St, Xuan Hoa Ward, 70000 HO CHI MINH CITY, Vietnam

Description

Hotel extras

  • Chic lifestyle 5-star boutique hotel with classical charm

  • Elegant rooms and suites with impressive art deco décor

  • Rooftop bar with stunning sunset views and infinity pool

  • Situated a minute away from the Notre Dame Cathedral and key attractions

  • Green Globe Certification

Our accommodation(s)

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Hotel location

Hôtel des Arts Saigon - MGallery Collection

76 - 78 Nguyen Thi Minh Khai St, Xuan Hoa Ward
70000 HO CHI MINH CITY
Vietnam

GPS:10.782574, 106.69732

Telephone
Fax +84 842839898888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,631 reviews

Customer review rating 3.0/5

Buyoung J. Couples - Confirmed reviews ALL

Overall, I was satisfied with my hotel stay. The staff were very friendly, and I appreciated how quickly requested items were delivered to my room. What I liked most was the service at the lobby. When taking a Grab or taxi, the staff actively assisted by helping me get into the vehicle and clearly communicating the destination to the driver. This made the experience very comfortable and worry-free. Thank you for that. However, I would like to kindly suggest a small area for improvement. While waiting for transportation at the lobby, I noticed that smoking was allowed right next to the entrance, which felt a bit uncomfortable. It was also surprising to see staff assisting guests with lighting cigarettes in that area. Perhaps designating a separate smoking area away from the entrance could enhance the overall guest experience. Additionally, when using the swimming pool, there were no staff present, making it difficult to order food or drinks. During the evening, staff were only available at the social club bar, which also made it inconvenient to request pool towels.

Dear Buyoung J., Thank you for sharing your feedback regarding your recent stay at Hôtel des Arts Saigon - MGallery Collection. We are pleased to hear that you found our staff to be friendly and that you appreciated their assistance during your transportation needs. Your comfort is our priority, and it is gratifying to know that we contributed positively to your experience. We acknowledge your comments regarding the smoking area near the entrance and understand how this may have affected your comfort. Your suggestion for a designated smoking area will be taken into consideration as we continuously strive to enhance our guests' experiences. Regarding the pool service, we recognize the importance of having staff available to assist guests with their needs, and your observations will certainly help us improve service in that area. We appreciate your constructive feedback and look forward to welcoming you again in the future, where we hope to provide an even more enjoyable experience. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

T. N. T. N. Solo - Confirmed reviews ALL

The room was clean, comfortable, and well maintained. The staff were friendly, professional, and always willing to help. The breakfast offered a good variety of food and the service was excellent.special was Cuong who who was incredibly attentive, detail-oriented, and always followed up to ensure everything was perfect .

Dear T. N. T. N., Thank you for your kind feedback regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you found your room comfortable and appreciated the attentiveness of our staff, particularly Cuong. It is rewarding to know that our breakfast offerings met your expectations and contributed to a pleasant experience. Your compliments will certainly be shared with the team as they motivate us to continue delivering exceptional service. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 5.0/5

Jimmy R. Business - Confirmed reviews ALL

I had a wonderful experience at this hotel. Despite being 10 years old, the property is exceptionally well maintained and looks fresh and modern. One of the standout aspects was the presence of the hotel manager, Phillip, who was frequently seen around the property engaging warmly with guests, which truly added a personal touch. The hospitality throughout my stay was outstanding. The staff were incredibly attentive, friendly, and made genuine efforts to interact with guests through pleasant conversations. They were also very knowledgeable, offering helpful insights about the hotel, the surrounding neighborhood, and recommendations on places to visit and things to do in Saigon. Overall, it was a truly memorable stay thanks to the excellent service and welcoming atmosphere.

Dear Jimmy R., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Hôtel des Arts Saigon. We are delighted to hear that you had a memorable experience and that our property met your expectations despite its age. It is gratifying to know that the efforts of our staff, particularly our manager, made a positive impact on your visit. We take great pride in our team's commitment to hospitality, and it is heartening to learn that their attentiveness and local insights contributed to your enjoyment of Saigon. Your comments serve as a motivation for us to continue delivering excellent service and to maintain the welcoming atmosphere that our guests have come to appreciate. Once again, thank you for your kind words. We look forward to the opportunity to welcome you back in the future. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 3.0/5

Wing Y. A. L. Business - Confirmed reviews ALL

1. I'm a Gold member at Accor All, but they didn't give me a welcome drink even though I showed them the vouchers when I checked in. 2. The snacks at the Social Club Rooftop Bar weren't that great.

Dear Wing Y. A. L., Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the oversight regarding your welcome drink as an Accor Gold member; this is an important part of our service that we strive to uphold. Additionally, I appreciate your comments about the snacks at the Social Club Rooftop Bar, and I will ensure that your input is shared with our culinary team for future enhancements. Best regards, Tram Huynh Guest Experience and Quality Manager

Customer review rating 2.5/5

Mark B. Couples - Confirmed reviews ALL

Nice location but staff not friendly in Social Club, had to wait an extended period of time to be severed even though not busy.

Dear Mark B., Thank you for your feedback regarding your recent experience at our Social Club. We are pleased to hear that you appreciated our location. However, I sincerely apologize for the service delays and the demeanor of our staff, as we strive to provide a welcoming atmosphere for all guests. Best regards, Tram Huynh Guest Experience and Quality Manager

Other web-users rate our hotel

  • 820 reviews 9.5/10 Location
  • 1,257 reviews 8.5/10 Room
  • 1,862 reviews 9.3/10 Service
  • 8 reviews 6.2/10 WiFi
  • 664 reviews 9.3/10 Vibe
  • 588 reviews 9.2/10 Breakfast
  • 540 reviews 8.8/10 Food
  • 533 reviews 8.6/10 Amenities

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