Hôtel des Arts Saigon - MGallery 5 stars

3 days at the hotel - nice deluxe room . the best was the quality and kindness of the employees from Tuan ( concierge) to the F&B ladies . very attentive , cheerfull and reactive .

Good and detail service

Nice way to celebrate a birthday during this hard period

I was treated like a king from the beginning to the end. Starting from Mr Hai , Director of Operations and Nhan F&B and to the great care by housekeeping. Great amenities and ambience

We enjoyed celebratory stacation and it was perfect. Room and service were perfect and we loved those little surprises that build unique memories

Lovely stay -- staff was attentive and everything was amazing. Especially loved the salt caramel chocolate turn down treats!

Service throughout the hotel and restaurants was incredible. Very high standard and attentive. The room was probably the best room I’ve stayed in and again, the service was absolutely amazing. Service at the pool area/bar is not the same standard. I had to was 20 minutes for a glass of wine but the bill came in less than a minute and I was told I couldn’t wait and pay for several drinks together, later. So instead of having a number of drinks, we had one only. The pool area is also very cramped with 2 and 3 people crammed onto one lounger. We booked a package that have us 25% off at the bar but none of the bars knew what this was and had to check before we paid which was frustrating. Why offer it and not let staff know?

Nice room design.

We stayed to enjoy a city vacation. Since we intended to concentrate on walking around District 1 and District 2, it was just in the right place. We had breakfast 1 morning in the hotel and enjoyed it, but we also liked to go outside, since a lot of cafe restaurants are within a nice walking distance or only a few minutes by taxi. Pool has a nice view, but there’s limited seats and gets crowded after 3 or 4 pm so didn’t use it as much as we intended to. Overall, it was a nice stay!

relaxed

I can’t believe anyone designing a room where the bathroom is separated from the bedroom with a thin curtain and the toilet which has a gap of maybe 15 cm at the top and opens straight onto the bedroom. Amazingly stupid. We booked & paid for 2 nights and left after one. The breakfast was particularly ordinary. The staff were lovely which is why the hotel gets 2 stars.

It's a nice hotel and staff is very nice, but compared to other hotels it has not yet progressed to higher sustainability standards. Water in the rooms comes in small aluminium cans, as a couple you easily consume 10 per day, considering the nr of rooms, that is a huge amount of waste every day. Recycling aluminium is very energy intensive, so it is absolutely not green. Many other hotels use refillable water bottles which produce zero waste and are also more stylish. They even claim on the can that aluminium is the most sustainable packaging material in the world which is a completely wrong statement. There is only one water dispenser in the gym to refill your bottle. Otherwise they boil water which is again energy waste and kills germs but doesn't filter heavy metals from the water. Bathroom products come in plastic containers. Whoever is the sustainability manager at Accor must be deep asleep.

A true urban oasis, Hotel des Arts Saigon Mgallery is a beautiful escape from the city - with the stunning Social Club rooftop bar and pool to the AMAZING food from Chef Angela, the warm, authentic hospitality from GM Jean-Pierre and team, and environmentally-friendly beWater in every room instead of plastic bottles - this place is paradise!

warmly hosted by Hieu, Bao @social club, taken cared by Ha, Hien during Canape time and Thinh during breakfast time. Thank F&B for an attentive and sincere service making up the shortage of dining quality due to Covid-19. Nevertheless, shocked with the lack of genuine & professional level by FO supervisor Ms “U”. Booked a deluxe and she gave diamond guest a deluxe without View to the city (1911), i tried to explain the price which she wrongly assumed as 2 category upgrade (deluxe with executive lounge access) was simply increased to cover executive lounge benefit whilst Diamond like me didnt need to pay for what was entitled. Immediately asked her to check my profile preference at checkin time (bathtub is a must in my profile, she never checked anw). After pretending to the screen for 30 seconds (im used to this bahavior), Supervisor “U” falsely advised that higher category room was not avail as i demanded, ha ha i showed apps with dozens avail grand deluxe rooms and suite. Straightforwardly i told her to use my Suite nite upgrade if she is not keen to offer free one. The lady “U” contintued to provise fake smile and asked me to go to “deluxe room without proper view” first and would come back to me later on application of suite nite upgrade. She never called back. Not just this, miss U failed to advise my full benefit and didnot provide benefit letter to confirm this whilst she confidently said that it was in my room (not advised me on free mini bar, breakfast hours on which restaurant, confidently and wrongly advised canape hours.. shame). Still dont understand whilst ignorance became the signature of MGallery FO.

Overall great hotel.Service is amazing and very guest oriented.Would definitely stay there next time. Due to the COVID it seems that hotel is running on very limited breakfast choice (understandable)so do not expect something gala.Also i'am rather tall, so tv hanging from the ceiling might present obstacle if you are not careful.Would highly recommend this hotel.