ibis Saigon Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 1,688 reviews

ibis Saigon Airport - Image 1
ibis Saigon Airport - Image 2
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2 Hong Ha St, W2, Dist Tan Binh, 70000 Ho Chi Minh, Vietnam

Description

Hotel extras

  • Free Airport Shuttle service (Advance Booking required)

  • Day-Use Room option available (Direct Booking only)

  • 24/7 Room Service

  • Beautiful Outdoor Roof-top Pool & Bar with Airport view

  • Wellness Center available: Steam & Sauna, Gym

Our accommodation(s)

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Hotel location

ibis Saigon Airport

2 Hong Ha St, W2, Dist Tan Binh
70000 Ho Chi Minh
Vietnam

GPS:10.813508, 106.665704

Telephone
Fax +84 28 3848 5558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO BY OOPEN

Let us entertain your taste buds with flavors from around the world, treat yourself to a culinary journey, rich in taste and originality! The ibis kitchen is available with savory and sweet dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,688 reviews

Customer review rating 2.5/5

Hong P. Business - Confirmed reviews ALL

Location is good , customer services is excellent only because I have a lay over 6 hours otherwise I wouldn’t stay there . Rooms are very small and old . It’s not worth what I paid for .

Dear Ms. Hong, Thank you for taking the time to tell us about your experience at ibis Saigon Airport. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measurements in accordance with the management team to address the problems that you have mentioned. I would appreciate if you can give us time to study further the case and resolve the problem. Please accept my apologies for this shortfall in service delivery you experienced. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marc DUPUIS General Manager

Customer review rating 4.5/5

Rebel N. Couples - Confirmed reviews ALL

Pick up service was fantastic. Staff polite. Hotel bright and Cheri.

Dear Ms. Rebel, We are very grateful for your comments regarding your stay at ibis Saigon Airport. Any positive feedback brings us joy. I will share your feedback with my teammates. I am sure this feedback will be an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Marc DUPUIS General Manager

Customer review rating 4.5/5

Carmen E. R. Families - Confirmed reviews ALL

good good

Dear Mr. Carmen, We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit to ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Customer review rating 2.5/5

Felix H. K. Couples - Confirmed reviews ALL

Front desk staff were very good -some reception chairs were not that clean - this can make someone’s stay very unpleasant - also under the bed it was a bit dirty - I know you have a high turnover but cleanliness is a non negotiable for most travellers -bar restaurant staff could be more cheerful-

Dear Mr. Felix, Thank you so much for choosing to stay with us and for taking the time to give us your feedback. I greatly appreciate your comments about different aspects of the room and these candid opinions would be a guideline for us to define what we still need to improve on. In taking great care of our valued customers, our main priority is to be able to offer a very well maintained and comfortable atmosphere while retaining the brand spirit of "Well-being at the best price". We are also going to apply different training for our colleagues for service improvement and share with them your feedback as a lesson during their learning process. Our guests are our number one priority at the property and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn their experience around. Once again, thank you for sharing your thoughts and we are looking forward to welcome you back in the near future at ibis Saigon Airport. Sincerely yours, Marc DUPUIS General Manager

Customer review rating 2.5/5

Daniel E. Business - Confirmed reviews ALL

Dear Team, I would like to share some feedback regarding my recent stay at your hotel. I have stayed at this property before and have generally had very good experiences, which is why I chose to return again. As an Accor Gold member, I also tend to stay frequently within the Accor group and usually feel that my loyalty is well recognized. Unfortunately, this time the experience was noticeably different. While I understand that room upgrades are always subject to availability, I was a bit surprised that there was no recognition of my status at all. In my previous stays I usually received a small welcome gesture in the room, such as fruit, a small cake, or a welcome note, which is always a very nice touch. This time there was nothing, which was somewhat disappointing. In addition, the room itself felt quite small and somewhat worn, and I believe the overall maintenance and cleanliness could use improvement. I wanted to share this feedback because I have had good experiences at the hotel in the past and I hope this was just an exception rather than the standard experience going forward. Thank you for taking the time to read my feedback. Best regards, Daniel E.

Dear Mr. E., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at ibis Saigon Airport, and for your continued loyalty as an Accor Gold member. First of all, please accept our sincere apologies that your latest experience did not meet the positive standards you had previously enjoyed with us. We truly appreciate your continued support of the Accor group, and we regret that the recognition of your membership status was overlooked during this visit. Please rest assured that this has been shared with the team, and we will be more attentive in the future to ensure our valued members receive the recognition they deserve. We are also sorry to learn that the room condition and cleanliness did not fully meet your expectations. Your comments have been shared with our Housekeeping and maintenance teams for review and improvement. Thank you again for your constructive feedback and for choosing to stay with us again. We truly hope to have the opportunity to welcome you back soon and provide you with the pleasant experience you have come to expect from us. Kind regards, Marc DUPUIS General Manager

Other web-users rate our hotel

  • 3,081 reviews 9.4/10 Location
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  • 32 reviews 8.5/10 WiFi
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  • 1,012 reviews 8.6/10 Value
  • 904 reviews 8.4/10 Cleanliness
  • 630 reviews 8.5/10 Breakfast

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