Dear Ms S., Thank you very much for taking the time to share your feedback following your recent business stay at Mövenpick Hotel Tallinn. We are delighted to hear that you had such an enjoyable experience with us and that you appreciated our convenient location, comfortable beds, delicious breakfast and relaxing spa atmosphere. It is also wonderful to know that our team made you feel welcome during your stay. However, we sincerely apologise for the cleanliness issue you encountered. We are very sorry that you found an item left behind by a previous guest under your bed. This is certainly not the standard of cleanliness we strive to maintain, and we fully understand your disappointment. Your feedback has been shared with our Housekeeping team to ensure that extra attention is paid to these details during room inspections. Thank you once again for your valuable feedback and excellent recommendation. We truly appreciate your comments, as they help us maintain and improve the quality of our services. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn for an even better experience next time! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Modris, Thank you for taking the time to share your wonderful feedback following your stay with us! We are delighted to hear that you enjoyed the comfort and cleanliness of your room, as well as our breakfast selection. It is especially rewarding to know that our team's friendliness contributed to your positive experience. We truly appreciate your kind words and look forward to welcoming you back to Mövenpick Hotel Tallinn in the near future! Warm regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Kulliki, Thank you for taking the time to share your lovely feedback following your stay with us! We are delighted to hear that you enjoyed the comfort of your room, the friendly atmosphere, and our hotel's convenient location. It is also wonderful to know that you appreciated the peaceful environment of our spa and had a pleasant breakfast experience. We truly appreciate your kind words and your loyalty as an ALL Accor member. We look forward to welcoming you back to Mövenpick Hotel Tallinn for another relaxing and enjoyable stay! Warm regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Valeria, Thank you for your excellent rating and for choosing Mövenpick Hotel Tallinn for your business stay. We are delighted to know that you had an excellent experience with us and that every aspect of your stay met your expectations. Your generous feedback and recommendation mean a great deal to our entire team. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn on your next visit. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Martin, Thank you so much for taking the time to share such a lovely and thoughtful review of your recent stay at Mövenpick Hotel Tallinn. We are truly delighted to hear that you had such a wonderful experience and felt at home from the moment you arrived. It is especially heartwarming to know that you appreciated the warm atmosphere, comfortable accommodation and the genuine hospitality of our team. Your kind words about our reception, restaurant and housekeeping teams mean a great deal to us. We will be more than happy to share your compliments with our colleagues, who will be delighted to know that their smiles, kindness and dedication made your stay extra special. We are also grateful for your appreciation of our sustainability efforts and for your continued support as an ALL Accor Classic member. Thank you once again for choosing Mövenpick Hotel Tallinn and for your perfect ratings. We would be absolutely delighted to welcome you back and see your smile again! Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Neville, Thank you very much for choosing Mövenpick Hotel Tallinn for your recent business stay and for taking the time to share such detailed feedback with us. We are delighted to hear that you enjoyed your stay, especially our welcoming and friendly team, excellent facilities and amazing food. It is particularly rewarding to know that every member of our team contributed to making your experience a positive one. We will gladly share your kind words with the entire team! We are also pleased that you appreciated our sustainability efforts and the initiatives we have introduced to make our hotel more environmentally friendly. At the same time, please accept our apologies for the cleanliness of your balcony. This is certainly not the standard we aim to provide, and we will share your comments with our housekeeping team to ensure greater attention is paid to these areas. Thank you also for your comments regarding the prices at our bar. We appreciate your honest feedback and will take it into consideration. Your excellent ratings and recommendation mean a great deal to us. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn for another memorable stay! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Javier, Thank you so much for your wonderful review and for sharing such kind words about your stay at Mövenpick Hotel Tallinn. We are absolutely delighted to hear that you and your partner had such an excellent experience with us. It is a pleasure to know that you enjoyed the comfort and cleanliness of your room, our breakfast selection, and, above all, the warm hospitality of our team. Your special mention of our front desk and breakfast colleagues means a great deal to us. We will be happy to share your lovely comments with the teams, especially our receptionist, who will be delighted to know that his recommendation to visit Jūrmala made your trip even more memorable! Thank you also for your loyalty as an ALL Accor Silver member and for recommending our hotel to other travellers. Your appreciation motivates us to continue creating memorable experiences for every guest. It would be our pleasure to welcome you and your partner back to Tallinn and Mövenpick Hotel Tallinn whenever your travels bring you here again. We look forward to making your next stay just as special! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Valtteri, Thank you for taking the time to share your experience with us! We are thrilled to hear that you had such a wonderful stay at Mövenpick Hotel Tallinn and enjoyed our location, beautiful atmosphere, and the service provided by our team. It is especially rewarding to know that the room selected by our receptionist was such a pleasant surprise and made your stay even more memorable. We will be delighted to share your kind words with our reception team, as this kind of recognition means a great deal to our colleagues. We also appreciate your feedback regarding breakfast, as your comments help us identify opportunities to further improve our guests’ experience. Thank you for your excellent recommendation. We are delighted to hear that you would gladly stay with us again, and we look forward to welcoming you back to Mövenpick Hotel Tallinn for another memorable visit! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Andris, Thank you for taking the time to share your feedback following your recent business stay at Mövenpick Hotel Tallinn. We are delighted to hear that you had a comfortable stay and consider our hotel a great place to stay when visiting Tallinn. It is especially rewarding to know that our team, accommodation, cleanliness, and facilities contributed to a positive experience. We also appreciate your excellent ratings for our sustainability initiatives, fitness centre, pool, and treatment services. Your feedback is valuable to us as we continuously strive to improve and provide exceptional experiences for our guests. Thank you for your recommendation and for choosing Mövenpick Hotel Tallinn. We look forward to welcoming you back on your next visit to Tallinn and making your stay just as enjoyable. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Vjaceslavs, Thank you very much for sharing your wonderful feedback following your recent business stay at Mövenpick Hotel Tallinn. We are delighted to hear that you are enjoying the improvements to our gym and that it now has everything you need for a great workout. Your kind words are a lovely encouragement to our team, as we continuously strive to enhance our facilities and provide the best possible experience for our guests. We are also pleased that you appreciated the welcome letter and fresh fruit prepared for you. It is always our pleasure to add thoughtful personal touches to make our guests feel welcome and valued. Thank you for your excellent rating and for recommending our hotel. We truly appreciate your loyalty and look forward to welcoming you back to Mövenpick Hotel Tallinn for another exceptional stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Jarkko, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you and your family had such a relaxing and enjoyable experience with us. It is wonderful to know that you enjoyed our spa facilities and that our chocolate hour was a special treat for your daughter. We are especially pleased to hear that you are planning to return on your next trip to Tallinn. At the same time, we appreciate your honest comments regarding the breakfast service. Please accept our apologies that some of our team members did not meet your expectations. We are, however, glad to hear that one of our colleagues made a positive impression through her attentiveness and kindness towards your daughter. Your feedback is valuable to us, and we will share your comments with our team as we continuously strive to improve our service. Thank you once again for your kind recommendation and for choosing Mövenpick Hotel Tallinn for your family getaway. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Jevgenijs, Thank you for your excellent rating and for sharing your feedback following your business stay at Mövenpick Hotel Tallinn. We are delighted to hear that you appreciated the quality of our hotel and its convenient location. It is wonderful to know that your stay met your expectations, and we truly appreciate your recommendation. We look forward to welcoming you back to Mövenpick Hotel Tallinn on your next visit to Tallinn. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Merike, Thank you for your wonderful review and for choosing Mövenpick Hotel Tallinn for your business stay. We are delighted to hear that you enjoyed the peaceful atmosphere, our excellent breakfast, and the warm welcome with fresh fruit and sweet treats. It is always a pleasure to know that these thoughtful touches help make our guests stays more comfortable and memorable. Thank you for your continued trust as an ALL Accor Classic member and for your kind recommendation. We look forward to welcoming you back to Mövenpick Hotel Tallinn for another relaxing and enjoyable stay. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Anete, Thank you for your wonderful review and for choosing Mövenpick Hotel Tallinn for your stay. We are delighted to hear that you enjoyed our signature Chocolate Hour, the comfort and luxury of your room and the peaceful atmosphere of our spa. It is especially rewarding to know that our team made you feel warmly welcomed and helped you enjoy a truly relaxing experience. We will be sure to share your kind words with Janucz. He will be pleased to know that his friendly approach and recommendations helped make your stay even more memorable. Thank you for your kind recommendation and for being a valued ALL Accor Classic member. We look forward to welcoming you both back for another exceptional stay. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Harri, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed our spacious rooms and lovely spa facilities, and that our team made a positive impression on your stay. It is wonderful to know that you had an enjoyable experience with us. At the same time, we sincerely appreciate your constructive comments regarding our breakfast offering and service. We understand that, as a five-star hotel, we should strive to meet the highest expectations in every aspect of the guest experience. Your suggestion about serving coffee at the table, along with your observations on the overall breakfast experience, is valuable feedback that we will share with our team as we continue looking for ways to improve. Thank you again for your honest feedback and for recommending our hotel. We hope to have the pleasure of welcoming you and your partner back in the future and providing you with an even more exceptional experience. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mikko, Thank you for sharing your feedback following your family stay at Mövenpick Hotel Tallinn. We are delighted to hear that you had a fantastic stay and enjoyed our convenient location, comfortable room, delicious breakfast, and the friendly service provided by our team. We especially appreciate your kind words regarding the reservation issue. While we regret that a small hiccup occurred, we are pleased that our Front Office team was able to resolve it professionally and ensure the rest of your stay went smoothly. Your recognition means a great deal to us. Thank you for your perfect ratings and for recommending our hotel. We also appreciate your feedback on the booking experience and the ALL Accor loyalty programme, as it helps us continue improving our services. It was a pleasure to have you and your family with us, and we look forward to welcoming you back to Mövenpick Hotel Tallinn for another memorable stay! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Harry, Thank you so much for your wonderful feedback and for choosing Mövenpick Hotel Tallinn for your family stay. We are delighted to hear that you had such an enjoyable experience with us. It is lovely to know that you appreciated our convenient location, welcoming team, pool and saunas, as well as our self-service wine bar. We are also especially pleased that you noticed and enjoyed our wooden room key cards, which reflect our commitment to more sustainable choices. Your perfect ratings across all aspects of your stay mean a great deal to us and are a wonderful encouragement to our entire team. Knowing that we helped make your family visit to Tallinn memorable is the best reward for our efforts. Thank you again for your kind words and recommendation. We look forward to welcoming you and your family back to Mövenpick Hotel Tallinn for another wonderful stay! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mirva, Thank you for taking the time to share your feedback following your family stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed your stay and appreciated our spacious rooms, cleanliness, and excellent breakfast. It is wonderful to know that our team made a positive impression and that you had such a satisfying overall experience with us. However, we sincerely apologize for the disappointment you experienced during our Chocolate Hour. We understand that, based on the information provided at check-in and on our website, you expected to find fresh fruit available for dipping in the chocolate. We regret that this expectation was not met, and we appreciate you bringing this to our attention. We will share your comments with our team to help ensure that the experience we promote aligns with what our guests receive. Thank you again for your valuable feedback and recommendation. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay, with an even sweeter Chocolate Hour next time! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Liinu, Thank you for sharing such lovely feedback about your recent family stay at Mövenpick Hotel Tallinn. We are absolutely delighted to hear that you had a relaxing and enjoyable overnight stay with us. It is wonderful to know that you appreciated your beautiful and spacious room, the amenities, our welcoming team, and the smooth check-in and check-out processes. We are especially pleased that you enjoyed our delicious breakfast selection and the peaceful atmosphere that allowed you to unwind and enjoy your time without feeling rushed. Creating a comfortable and relaxing experience for our guests is very important to us, and your kind words are a lovely encouragement to our entire team. Thank you again for your perfect ratings and for choosing Mövenpick Hotel Tallinn. We would be delighted to welcome you and your family back for another memorable stay in the future! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn