Dear Monika, Thank you very much for taking the time to share such wonderful feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed celebrating your anniversary with us and that you found your room beautiful, cozy, and premium. It is especially lovely to know that you appreciated our calm spa, central location, and tasty breakfast selection. Your kind words about our team and the smooth, polite check-in are greatly appreciated. We are also pleased that our commitment to sustainability contributed positively to your experience. Thank you for recommending us with a 10/10. It was a pleasure to have you with us, and we hope to welcome you back to Mövenpick Hotel Tallinn for another memorable stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ksenia, Thank you very much for taking the time to share your feedback following your stay with us at Mövenpick Hotel Tallinn. We are delighted to hear that you had a great stay and enjoyed the comfort and cleanliness of your room, as well as the amenities and thoughtful touches such as our robes and slippers. It is wonderful to know that our central location and peaceful atmosphere also contributed to a relaxing experience. Your kind words about our team are greatly appreciated, and we are pleased to see that you rated your overall experience 90/100 and would recommend us with a 9/10. Feedback like yours is a great encouragement to our entire team. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn on your next visit. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. A., Thank you so much for this wonderful review. We're delighted your stay as a couple was so comfortable. It's great to hear you found the hotel clean and modern with such a pleasant atmosphere, and that you enjoyed the food, our team, and your room. We loved reading that you'll come again, we can't wait to welcome you both back to Mövenpick Hotel Tallinn. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. O., Thank you very much for taking the time to share your wonderful feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you had such a comfortable stay and enjoyed your spacious, well-equipped room and the amenities provided. It is especially pleasing to know that you found your room very clean and the bathroom sparkling. We are also grateful for your kind comments regarding our prompt email communication. Providing quick and helpful assistance to our guests, both before and during their stay, is very important to us. Your perfect scores for your overall experience, accommodation, cleanliness, arrival, departure, and our team, together with your 10/10 recommendation, are a great encouragement to us. We will also keep your feedback regarding the breakfast selection in mind as we continue to improve our services. Thank you once again for choosing Mövenpick Hotel Tallinn and for recommending us to fellow travellers. We look forward to welcoming you back on your next visit. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. Cockburn, Thank you so much for your excellent review, we're delighted you found the hotel clean, tidy, and lovely to stay in as a couple. It's also great to hear you made good use of our spa during your visit. We hope to welcome you both back to Mövenpick Hotel Tallinn again soon. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. T., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you had a comfortable stay and that you were satisfied with your accommodation, arrival and departure experience. We are, however, very sorry to learn about your experience at breakfast. We fully understand how important accurate allergen information and proper food handling are, particularly for guests with celiac disease. Finding bread placed underneath the bacon is certainly concerning, and we sincerely apologize for the potential risk this caused you. Please be assured that we have forwarded your feedback regarding the breakfast selection, gluten-free options, allergen labelling, and the handling of food to our Food & Beverage Manager and Head Chef for their immediate attention. We will review these points carefully with the team to help ensure that our procedures and communication regarding allergens are clear and reliable. Thank you again for bringing this to our attention. Your feedback is valuable and helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more reassuring and enjoyable breakfast experience. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Mr. L., Thank you so much for your excellent review, we're delighted your business stay was such a comfortable one. It's great to hear the room and bed suited you so well, and that you slept soundly throughout your visit. We're also pleased our team greeted you with a smile and found a solution for what you needed help with. That kind of attentiveness and problem-solving is exactly what we hope every guest experiences, and we'll be sure to share your kind words with them. Thank you again for recommending us. We hope to welcome you back to Mövenpick Hotel Tallinn again soon. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. M., Thank you so much for your wonderful review, we're delighted your stay as a couple was amazing from start to finish. We hope to welcome you both back to Mövenpick Hotel Tallinn again soon. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. O., Thank you so much for this fantastic review, we're thrilled your family had such a great experience with us. It's wonderful to hear our reception team went above and beyond for you, whether it was with reservations, deliveries, or printing documents. That kind of attentiveness is exactly what we hope every guest experiences, and we'll be sure to pass your thanks along to them. We're also delighted your family loved the rooms and especially the bathroom. Cleanliness is something our housekeeping team takes real pride in, so this means a lot. And we're glad the breakfast rounded things off nicely each morning. Thank you again for taking the time to share such thoughtful feedback. We hope to welcome you and your family back to Mövenpick Hotel Tallinn again soon. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. M., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you had a good overall experience and that you were particularly satisfied with the location, your accommodation, our team, and the smooth check-in and check-out experience. We are, however, sorry to hear about the hygiene practices you observed from some guests during breakfast. We fully understand your concern, as hygiene and cleanliness are extremely important to us, especially in our breakfast area and around the buffet. We appreciate you bringing this to our attention, and we will continue to monitor the breakfast area carefully and remind our team to ensure that our high hygiene standards are maintained. It is also wonderful to know that you were happy with the breakfast selection, cleanliness, Wi-Fi, and overall value for money. Your positive feedback is greatly appreciated and will be shared with our team. Thank you once again for your kind and constructive feedback. We hope to have the pleasure of welcoming you and your partner back for another enjoyable stay in the future. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. Z., Thank you for taking the time to share such detailed feedback with us, and for choosing Mövenpick Hotel Tallinn for your business trip. We're delighted the hotel's design and atmosphere resonated with you, and that your room with the garden-side balcony lived up to expectations. That view is one of our favourites too. At the same time, you've raised points we need to take to heart. It's not acceptable that a member of our restaurant team responded to you the way they did, and we're sorry it left you with that impression. This isn't how we want any guest to be treated, and it certainly isn't the standard we hold ourselves to. We're glad Karoliine and our General Manager showed you what that standard should look like, and we'll make sure this feedback reaches the rest of the team directly. We're also sorry you weren't recognised as an ALL Accor Silver member at check-in. That's a simple thing to get right, and we clearly missed it in your case. We'll go over this with our reception team. Regarding lunch: we understand how frustrating it must have been to be turned away from Roof after 20 years of business travel without encountering that before. A private event shouldn't come at the cost of a guest being unable to eat at the hotel, and we're sorry that happened during your stay. We'd love the chance to welcome you back and show you the experience you should have had the first time, including a proper lunch. Please do reach out to me directly ahead of your next visit, and I'll make sure everything is arranged personally. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. V., Thank you very much for taking the time to share your excellent feedback following your family stay with us. We are delighted to know that you had such a wonderful experience and that you particularly enjoyed our breakfast, the spaciousness of your room, our spa facilities, and the service provided by our team. Your perfect scores across all areas and your 10/10 recommendation are truly rewarding for us and a great encouragement to the entire team. It was a pleasure to have you and your family as our guests, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Hotel Tallinn for another memorable stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. N., Thank you very much for taking the time to share your wonderful feedback following your business stay with us. We are absolutely delighted to hear that everything was amazing and that you enjoyed the food, your room, and the service provided by our team. Your perfect 100/100 ratings across your stay and your 10/10 recommendation are truly appreciated and mean a great deal to us. We are especially pleased to hear your kind words about our receptionist. We will be sure to share your compliments with them, as recognition from our guests is one of the greatest rewards for our team. Thank you once again for choosing Mövenpick Hotel Tallinn. We hope to have the pleasure of welcoming you back on your next visit and providing you with another exceptional experience. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Anna, Thank you very much for taking the time to share your wonderful feedback and for rating your overall experience with us so highly. We’re delighted to hear that you found your stay comfortable and enjoyed our spa facilities. It’s especially lovely to know that you enjoyed our chocolate hour — we’re always pleased when these little touches add something special to our guests’ stays. Thank you also for your kind comments across all areas of your experience. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. T., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our great location, high level of service, comfortable beds and facilities, as well as our delicious breakfast. It is especially rewarding to see your positive ratings for cleanliness, check-out experience, and our sustainability efforts. We also appreciate your feedback regarding the check-in experience. Your comments are valuable to us, as they help us continuously improve our service and ensure an even smoother experience for our guests. Thank you once again for recommending us with a 9/10 rating. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn and providing you with another enjoyable stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. G., Thank you very much for your fantastic feedback and for giving us a perfect 100/100 rating! We are absolutely delighted to hear that you had such a wonderful stay and that you enjoyed our lovely pool, your room and balcony. It is especially rewarding to know that our team made such a positive impression on you — we will be sure to share your kind words with them. Thank you also for your perfect recommendation. It was a pleasure to welcome you and your partner to Mövenpick Hotel Tallinn, and we sincerely hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. K., Thank you very much for taking the time to share your feedback and for rating your overall experience with us so highly. We are delighted to hear that you enjoyed your stay with your family and that you found our hotel very clean and luxurious. It is wonderful to see that you were particularly pleased with your accommodation, arrival and departure experience, and the efforts of our team. We also truly appreciate your perfect 10/10 recommendation. Thank you as well for sharing your thoughts about our Chocolate Hour. We are sorry that the offering did not meet your expectations. We understand your interpretation of Chocolate Hour and appreciate your suggestions regarding a wider selection of chocolate cakes, sweets, and ice cream. Your feedback is valuable and will be shared with our team as we continue to improve this experience for our guests. Thank you once again for choosing Mövenpick Hotel Tallinn. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. P., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found your stay to be good value for money and that you were satisfied with your accommodation, cleanliness, and arrival and departure experiences. We also appreciate your loyalty as an ALL Accor Classic member and your recommendation of Mövenpick Hotel Tallinn. However, we sincerely apologize for your disappointing breakfast experience. We are particularly concerned to hear about the cottage cheese and the fact that some buffet items were not replenished promptly. This does not reflect the high standards we aim to maintain. We take food quality and safety very seriously, and your comments will be shared with our Food & Beverage team for immediate attention and review. We will also reinforce the importance of regular buffet monitoring and timely replenishment with our team. We are grateful for your honest and constructive feedback, as it helps us identify where we can improve. We hope to have the opportunity to welcome you back and provide you with the quality of experience you should expect from us. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. B., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you had a very nice and comfortable stay and that you appreciated our convenient city-centre location, comfortable rooms, and the service provided by our team. We are especially grateful for your kind comments regarding our colleagues and for your 9/10 recommendation. We also appreciate your constructive feedback. We understand that an earlier check-in time would be more convenient, and we will certainly take your comments into consideration. While our standard check-in time is 3:00 p.m., we are always happy to accommodate an earlier arrival whenever availability allows. We are sorry to hear that the breakfast coffee did not meet your expectations. Your feedback has been noted and will be shared with our Food & Beverage team for review. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn and providing you with an even more enjoyable experience next time. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn