Dear Jon, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are truly delighted to know that our hotel has become your preferred choice whenever your work brings you to Tallinn. Having returning guests who feel comfortable and welcome with us is one of the greatest compliments we can receive, and we sincerely appreciate your continued trust in our hotel. We are pleased that you continue to enjoy the welcoming atmosphere and the service provided by our team. At the same time, we appreciate your feedback regarding ease of access, as well as your ratings of the accommodation, cleanliness, breakfast, and Wi-Fi. Your comments are valuable to us and help us identify opportunities to make future stays even more comfortable and convenient. Thank you once again for choosing Mövenpick Hotel Tallinn as your home away from home during your business trips. We look forward to welcoming you back on your next visit and providing you with another pleasant and relaxing stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Valtteri, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you and your husband enjoyed the peaceful atmosphere of our hotel, the spacious and clean room, the beautiful bathroom, and our exceptional spa facilities. It is wonderful to know that you also appreciated our convenient location and tranquil neighbourhood. However, we sincerely apologise that our breakfast selection did not meet your expectations regarding vegan options. We understand how disappointing it must have been to find so few suitable choices, especially when breakfast is an important part of the overall hotel experience. We believe that all our guests should be able to enjoy a satisfying and varied breakfast, regardless of their dietary preferences, and we regret that we fell short of this during your stay. Your comments are very valuable to us, and we will share your feedback with our culinary team as we continue to explore ways to provide a more diverse and inclusive breakfast selection, including more plant-based alternatives. Thank you once again for your honest feedback. We appreciate the opportunity to learn from your experience and hope to welcome you and your husband back in the future for an even more enjoyable stay, with a breakfast experience that better meets your expectations. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Alexander, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed your experience with us, particularly our convenient location for exploring Tallinn on foot, our breakfast selection, and the relaxing combination of the sauna and cold plunge. It is especially rewarding to know that our team made such a positive impression on you and that you found your accommodation and the overall service excellent. We also appreciate your honest suggestion regarding our lobby bar. Creating a welcoming and comfortable atmosphere where guests can unwind and enjoy a drink is important to us, and your comments give us valuable insight into how we can enhance this space further. As an ALL Accor Classic member, we thank you for choosing to stay with us and appreciate your feedback regarding the loyalty programme. We are always looking for ways to make our members' experiences even more rewarding. Thank you once again for recommending our hotel. We are grateful for your kind words and constructive suggestions, and we hope to welcome you back to Mövenpick Hotel Tallinn for another memorable stay on your next visit to Tallinn. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Filip, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you and your partner enjoyed your stay, particularly the helpfulness and friendliness of our team, the cleanliness of the hotel, and our relaxing spa facilities. We are also pleased that our reception team could accommodate your early arrival by allowing you to leave your luggage and begin enjoying your time with us sooner. However, please accept our sincere apologies for your disappointing breakfast experience. We fully understand how frustrating it must have been to find many items depleted and not replenished, especially when you arrived 45 minutes before the scheduled closing time. This is certainly not the standard we aim to deliver, and we are sorry that this affected your overall impression of our breakfast service. Your comments are very important to us, and we will share them with our breakfast team to reinforce the importance of monitoring food availability and ensuring that our guests can enjoy a complete breakfast experience throughout the entire service period. We truly appreciate your willingness to recommend our hotel despite this disappointment. Thank you for your honest feedback, which helps us improve and provide a more consistent experience for all our guests. We hope to have the pleasure of welcoming you and your partner back to Mövenpick Hotel Tallinn for another enjoyable stay, with a breakfast experience that fully meets your expectations. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Carolina K., Thank you for your excellent feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed our convenient location, comfortable and modern rooms, relaxing spa area, and abundant breakfast buffet. It is wonderful to know that these elements contributed to such a positive experience during your time with us. Your kind words are greatly appreciated by our entire team. We look forward to the pleasure of welcoming you back to Mövenpick Hotel Tallinn for another relaxing and memorable stay. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Elisa T., Thank you for sharing such wonderful feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you and your friends had such a pleasant and relaxing experience with us. It is especially rewarding to know that our atmosphere and dedicated team helped make your visit memorable, and that you found the booking process through the ALL Accor app quick and convenient. Thank you for your kind recommendation and for being a valued ALL Accor Silver member. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Annaliisa, Thank you very much for taking the time to share such thoughtful feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you and your friends enjoyed your stay overall and appreciated the cleanliness of our hotel, its beautiful interior, the friendliness of our team, our varied breakfast selection, and the opportunity to relax in our spa. We are especially pleased that our team made a positive impression on you and helped create an enjoyable experience. At the same time, we sincerely appreciate your constructive suggestions. We are sorry that the fragrance in our reception area was too strong and caused you discomfort. Creating a pleasant environment for all our guests is important to us, and we will share your comments with the relevant team. We also appreciate your observations regarding screen mirroring to the television, the limited counter space in your room, and the spa opening hours. Your suggestions are valuable as we continuously look for ways to improve the comfort and convenience of our facilities. Thank you as well for your honest comment about our afternoon Chocolate Hour. We are pleased that you enjoyed this complimentary extra, but we understand that the selection did not fully meet your expectations of a chocolate-focused experience. Your feedback will be shared with our team as we continue to refine this special offering. As a valued ALL Accor Classic member, we are grateful for your trust in our hotel and for your willingness to recommend us to others. Thank you once again for your kind words and helpful suggestions. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn for another wonderful stay, with an even more comfortable and memorable experience. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear David M. D., Thank you for taking the time to share your lovely feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed our comfortable rooms, excellent service, and wide selection of breakfast options. It is wonderful to know that our location was convenient for exploring Tallinn’s charming Old Town and made our hotel a great choice for your city break. Your kind words and recommendation mean a great deal to us and our team. We look forward to welcoming you back to Mövenpick Hotel Tallinn for another memorable stay in the future. Kind regards, Mario Mövenpick Hotel Tallinn

Dear Sergey P., Thank you for sharing your feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed our central location, elegant interior, breakfast selection, and the warm hospitality of our team. It is wonderful to know that you had such a positive overall experience. Thank you also for your suggestions regarding the breakfast selection and Wi-Fi speed. We appreciate your feedback, as it helps us continuously improve our services and guest experience. We will certainly take your comments into consideration. We look forward to welcoming you back for another enjoyable stay, and perhaps with an even sweeter breakfast experience next time! Kind regards, Mario Mövenpick Hotel Tallinn

Dear Grete M., Thank you for your wonderful feedback and for your continued trust in Mövenpick Hotel Tallinn. It is a true pleasure to know that we remain your favourite place to stay in the city centre. We are delighted that you consistently enjoy our cleanliness and the high standards of service we strive to deliver with every visit. Your loyalty and kind words mean a great deal to our entire team. We look forward to welcoming you back and making your next stay just as enjoyable. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Archana, Thank you so much for your wonderful review and for the perfect scores. We're delighted that you found your stay very comfortable and enjoyed the spacious, well-appointed room. It's great to hear that you loved our pool and wellness areas, including the cold plunge pool, and that our breakfast and friendly team made your stay even better. Thank you for taking the time to share your feedback. We hope to welcome you and your partner back to our hotel soon. Kind regards, Martin Front Office Supervisor

Dear Elina, Thank you very much for choosing Mövenpick Hotel Tallinn once again and for taking the time to share your feedback with us. We are delighted to hear that, as always, you enjoyed your stay and that most aspects of your experience met your expectations. We truly appreciate your continued trust in our hotel and are pleased to know that you continue to choose us for your visits to Tallinn. However, we sincerely apologise for the inconvenience caused by the bathroom mirror light that could not be switched off. We understand how disruptive this can be, particularly when you wish to relax or sleep in a dark room. We will share your comments with our maintenance team so that the issue can be checked and addressed. Please also remember that our reception is available 24 hours a day. Should you encounter a similar issue during a future stay, please do not hesitate to contact us at any time. Our team will be more than happy to assist you in switching off the lights and ensuring that you can enjoy a comfortable night's rest. Thank you once again for your valuable feedback and for your continued loyalty to Mövenpick Hotel Tallinn. We look forward to welcoming you back and making sure your next stay is just as pleasant as you have come to expect from us. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ursula, Thank you for your kind review and for staying with us so regularly. We're delighted that you find our location convenient, our rooms clean and our breakfast of a high standard, and that you see us as a reliable choice for both business and leisure travel. We also appreciate your detailed suggestions. We're sorry that the pillows were not comfortable for you. We will share this with our housekeeping team, along with your comments about the towels being replaced when they were hung up and the bath mats being placed on top of the towels. Your point about sustainability is a fair one, and we will look at how we can be more consistent. We have also noted your suggestions about the complimentary water and the minibar prices, and will pass them on to the relevant teams. Thank you for taking the time to share your feedback. We look forward to welcoming you back to our hotel soon. Kind regards, Martin Front Office Supervisor

Dear Mirja, Thank you for completing our survey and for sharing your feedback with us. We're delighted that you found our service and meals excellent. We're very sorry that the shower in your bathroom was not comfortable or safe for you to use. Your safety and comfort matter greatly to us. We will share your comments with our management and technical teams so that we can review the bathroom and consider how we can make it easier for guests to use. We also appreciate your feedback on value for money and cleanliness, and we will pass it on to the relevant teams. Thank you for taking the time to share your experience. We hope to welcome you and your friends back to our hotel and give you a more comfortable stay. Kind regards, Martin Front Office Supervisor

Dear Aino M., Thank you so much for completing our survey and for your kind feedback. We're delighted that you found everything perfect during your family stay. We're sorry that our Chocolate Hour did not offer as much chocolate as you had hoped. We'll share your comment with our team so that we can look at how to make this treat even more special for our guests. Thank you for taking the time to share your experience. We look forward to welcoming you and your family back to our hotel soon. Kind regards, Martin Front Office Supervisor

Dear Valda, Thank you so much for your wonderful review and for the excellent scores. We're delighted that you decided to try our hotel and that it exceeded your expectations. It's lovely to hear that you found your room spacious, comfortable and of high quality, and that you enjoyed the shower, the breakfast and the care from our team. Thank you for taking the time to share your experience. We hope to welcome you back to our hotel soon. Kind regards, Martin Front Office Supervisor