Dear Ursula, Thank you for your kind review and for staying with us so regularly. We're delighted that you find our location convenient, our rooms clean and our breakfast of a high standard, and that you see us as a reliable choice for both business and leisure travel. We also appreciate your detailed suggestions. We're sorry that the pillows were not comfortable for you. We will share this with our housekeeping team, along with your comments about the towels being replaced when they were hung up and the bath mats being placed on top of the towels. Your point about sustainability is a fair one, and we will look at how we can be more consistent. We have also noted your suggestions about the complimentary water and the minibar prices, and will pass them on to the relevant teams. Thank you for taking the time to share your feedback. We look forward to welcoming you back to our hotel soon. Kind regards, Martin Front Office Supervisor

Dear Mirja, Thank you for completing our survey and for sharing your feedback with us. We're delighted that you found our service and meals excellent. We're very sorry that the shower in your bathroom was not comfortable or safe for you to use. Your safety and comfort matter greatly to us. We will share your comments with our management and technical teams so that we can review the bathroom and consider how we can make it easier for guests to use. We also appreciate your feedback on value for money and cleanliness, and we will pass it on to the relevant teams. Thank you for taking the time to share your experience. We hope to welcome you and your friends back to our hotel and give you a more comfortable stay. Kind regards, Martin Front Office Supervisor

Dear Aino M., Thank you so much for completing our survey and for your kind feedback. We're delighted that you found everything perfect during your family stay. We're sorry that our Chocolate Hour did not offer as much chocolate as you had hoped. We'll share your comment with our team so that we can look at how to make this treat even more special for our guests. Thank you for taking the time to share your experience. We look forward to welcoming you and your family back to our hotel soon. Kind regards, Martin Front Office Supervisor

Dear Valda, Thank you so much for your wonderful review and for the excellent scores. We're delighted that you decided to try our hotel and that it exceeded your expectations. It's lovely to hear that you found your room spacious, comfortable and of high quality, and that you enjoyed the shower, the breakfast and the care from our team. Thank you for taking the time to share your experience. We hope to welcome you back to our hotel soon. Kind regards, Martin Front Office Supervisor

Dear Modestas, Thank you very much for your review and for the excellent scores. We're delighted that you enjoyed the food and the spacious room, and that you found our location so good. It's also great to hear you were happy with the cleanliness, the breakfast and the WiFi during your business trip. Thank you for taking the time to share your feedback. We look forward to welcoming you back to our hotel soon. Kind regards, Martin Front Office Supervisor

Dear Rose, Thank you so much for your wonderful review and for the perfect scores. We're delighted that you and your companion enjoyed your short stay with us. It's lovely to hear that you found your room and shower large and clean, and that our team was attentive and friendly. We're also glad you found the location so convenient, with the Old Town within an easy walk. Thank you for taking the time to share your experience. We'd be happy to welcome you both back to Tallinn soon. Kind regards, Martin Front Office Supervisor

Dear Mr. P., Thank you very much for taking the time to share such detailed feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed your arrival experience and that our new team member made you feel welcome while you waited for your room. It is also wonderful to know that you enjoyed your time at the bar and found our spa clean and peaceful. Your 10/10 recommendation and positive comments about your overall stay are greatly appreciated. At the same time, we are sorry that your breakfast experience did not fully meet your expectations. We appreciate your honest comments regarding the attentiveness and friendliness of our breakfast team. We will share your feedback with the relevant department so that we can address these points and continue improving our service. We are also sorry about the noise from the A/C fan in your room. We understand how important a quiet and comfortable room is, particularly after travelling, and we will ensure that this feedback is followed up with our maintenance team. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience on your next stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. I., Thank you for taking the time to share your detailed feedback following your stay with us. We are sorry to hear that several aspects of your experience did not meet your expectations. We appreciate your comments regarding our fitness facilities. While we are not certain where the information you came across regarding our gym originated, we fully acknowledge that our previous fitness area was relatively modest in size. During your stay, we were unfortunately in the final stages of a renovation, with a completely new and considerably larger fitness centre being developed. We are delighted to have now unveiled the new facility, which officially opened this Monday evening and represents a significant enhancement to our hotel’s amenities. We sincerely regret that your stay fell just a few days before its opening, and we are sorry that you were unable to experience the new fitness centre during your visit. We also sincerely apologize for the experience you had during breakfast. You should never feel rushed while enjoying your meal, and we are particularly sorry to hear that the service felt this way as breakfast approached closing time. We also regret the incorrect omelette and the delayed clearing of dishes. Your comments have been shared with our restaurant team so that we can address these points with the team. We are, however, pleased to see that you found the hotel clean and that you were satisfied with the Wi-Fi. We appreciate your feedback on the room, arrival experience and overall service as well, as it helps us identify where we need to improve. Thank you again for bringing these matters to our attention. We hope that should you visit Tallinn again, you will give us an opportunity to provide you with the experience we aim to deliver. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Eero, Thank you so much for your kind review! We're delighted the flexibility around bringing your one-year-old along made the voucher stay possible for your family, and that everything from check-in through checkout went smoothly, with warm hospitality throughout. We're sorry to hear the initial emails about your booking didn't come through as they should have, we're glad our team was able to sort things out over the phone, but we'll look into why that communication broke down. Thank you again for choosing Mövenpick Hotel Tallinn, we hope to welcome your family back soon! Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Virpi, Thank you so much for this glowing review, calling us "the best overall experience" is incredibly generous! We're delighted the food, bed, breakfast, and the hotel's beauty all lived up to that, and it's wonderful to hear your check-in through checkout went so smoothly. We're sorry about the difficulty reserving through elamyslahjat.com due to an incorrect email address listed on our site, that's a real oversight on our part, and we'll make sure to have this corrected. Thank you again for choosing Mövenpick Hotel Tallinn, we hope to welcome you and your partner back soon! Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. B., Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to hear that you had such a positive experience at Mövenpick Hotel Tallinn. It is especially wonderful to know that our team was extremely helpful, kind, and supportive throughout your stay. We are also pleased that you enjoyed our breakfast, dining options, bar, fitness centre, and our sustainability initiatives. Your kind words are a great encouragement to our entire team. Thank you for recommending us, and we hope to have the pleasure of welcoming you back to Tallinn in the future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. H., Thank you so much for your beautiful and heartfelt feedback. It means a great deal to us to know that you chose Mövenpick Hotel Tallinn to celebrate such a special milestone as your wedding day. We are absolutely delighted that everything came together so beautifully and that you enjoyed your room, dinner, breakfast, spa experience, and the special surprise from our team. Knowing that you felt truly special and created unforgettable memories with us is the greatest compliment we could receive. We are especially grateful for your kind words about Gerda Mihaliski. We will be sure to share your appreciation with her, as we know how much dedication she puts into making every celebration special. Thank you also for recommending Mövenpick Hotel Tallinn to couples considering their wedding celebration. We would be truly delighted to welcome you back for your wedding anniversaries and create many more wonderful memories together. Wishing you both a lifetime of happiness and beautiful anniversaries ahead! Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. L., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed your stay and were especially pleased with our location, breakfast, cleanliness, and the service provided by our team. It is lovely to hear that our colleagues were helpful and polite, and we are particularly glad that we could assist you with printing the document you needed. We understand that you were not feeling well during your stay, and we are pleased that our hotel provided you with a comfortable and welcoming place to relax. Your kind words are greatly appreciated and will certainly be shared with our team. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. O., Thank you very much for taking the time to share your detailed feedback and for rating your overall experience 90/100. We are delighted to hear that you enjoyed your stay and that our team, room, and overall service made you feel at home. It is especially rewarding to know that we were able to cater to your needs during your business trip. We also appreciate your constructive comments regarding the parking charges and fitness centre. Feedback such as yours is valuable to us as we continuously look for ways to improve our guests’ experience. As an ALL member, we are pleased that you felt well recognised during your stay, and we are grateful for your continued loyalty and your 9/10 recommendation. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back for another comfortable stay. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that the condition of the bathtub affected your comfort and overall impression of the hotel. We would like to clarify that the mark you noticed was not a stain caused by insufficient cleaning, but an unusual discolouration of the bathtub surface resulting from a substance that had been used on it previously. Unfortunately, despite our best efforts, it could not be removed using standard cleaning methods. We fully appreciate, however, that from a guest’s perspective, the appearance of the bathtub is what ultimately matters, and we regret that it left you with an uncomfortable impression. We are pleased to share that we have since found an effective solution for restoring the surface, allowing us to resolve this type of issue properly and ensure that our bathrooms maintain the impeccable appearance we expect of them. We also regret any inconvenience caused by the construction taking place during your visit and appreciate your understanding while these improvements were underway. Thank you once again for bringing this to our attention. Your feedback is genuinely valuable and allows us to look beyond the immediate issue and find a lasting solution. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn and providing you with an experience that better reflects the standards we strive to uphold. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Mr. N., Thank you for taking the time to share your feedback with us following your stay. We are pleased to hear that you had a great overall experience and that you were satisfied with your stay, including the cleanliness, breakfast, and service from our team. Your 9/10 recommendation is greatly appreciated. We are, however, sorry to hear that your check-in was a little slow. We understand how important a smooth and efficient arrival is, particularly when travelling for business, and we appreciate you bringing this to our attention. We will share your comments with the relevant team to help us improve this aspect of the guest experience. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back on a future visit. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Ms. N., Thank you very much for your wonderful feedback and for your continued trust in Mövenpick Hotel Tallinn. It is a great pleasure to hear that, once again, everything was perfect during your stay. We are delighted that you enjoyed our comfortable rooms, excellent breakfast, and the cleanliness of the hotel. Your kind words about our team are also greatly appreciated. Receiving a perfect 100/100 rating and knowing that you would recommend us 10/10 means a great deal to our entire team. We are especially happy to know that you continue to enjoy your stays with us as a valued ALL Accor member. Thank you for choosing Mövenpick Hotel Tallinn time and time again. We truly look forward to welcoming you back on your next visit! Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. M., Thank you very much for your continued loyalty to Mövenpick Hotel Tallinn and for taking the time to share your thoughtful feedback with us. It is a real pleasure to hear that you have stayed with us several times and continue to enjoy the comfort of our rooms and the relaxing experience of our spa. We are equally delighted that your overall stay was so highly rated and that our team, breakfast, cleanliness and service all met your expectations. We are, however, sorry that your first dinner experience with us did not live up to the standard you have come to expect from your stays. In particular, we regret that your steak was not prepared to the requested medium doneness. When a guest specifies a preferred level of cooking, it is important that this is followed precisely, and we appreciate you bringing this to our attention. Your feedback has nevertheless been shared with our restaurant team as an opportunity to further refine the preparation of our dishes and ensure that our guests’ preferences are carefully respected. While Tallinn’s Old Town certainly offers many wonderful dining experiences, we would very much like our own restaurant to be one you feel equally confident choosing during your future stays with us. Thank you once again for your continued trust and for your generous feedback. We look forward to welcoming you back to Mövenpick Hotel Tallinn and hope that on your next visit we can make your dining experience every bit as enjoyable as the rest of your stay. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn