Mövenpick Hotel Tallinn 5 stars

Dear Mr. O., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our team's service, as well as your check-in and check-out experience. Your kind ratings in these areas mean a great deal to us. We are, however, sorry to learn that your spa experience did not meet your expectations. We understand how disappointing it must have been if you were expecting an adults-only environment. Please allow us to clarify that children are welcome in our spa daily between 10:00 AM and 7:00 PM, while the spa is reserved exclusively for guests aged 16 and over from 7:00 AM to 10:00 AM and again from 7:00 PM to 9:00 PM. We regret that this information was not clear before your visit. We truly appreciate your feedback, as it helps us improve the information we provide to our guests and enhance their overall experience. Thank you once again for choosing to stay with us and for being a valued ALL – Accor Live Limitless Classic member. We hope to have the opportunity to welcome you back in the future and provide you with a more relaxing stay. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. T., Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us. We are delighted to hear that you enjoyed our location, breakfast, comfortable rooms, cleanliness, air conditioning, and sound insulation. It is wonderful to know that these aspects contributed to an enjoyable stay. At the same time, we sincerely appreciate your constructive comments. We are sorry that the omelette ordering process was not clear during breakfast. Your feedback regarding our team's communication has been shared internally, as we agree that clearer guidance can make the dining experience more enjoyable for our guests. We also appreciate your comments regarding the bottled water policy. As part of our sustainability initiatives, complimentary bottled water is provided upon arrival. We understand that practices may differ between countries, and we value your perspective as it helps us evaluate our guest experience. Thank you as well for your suggestion to offer complimentary tea or coffee during our Chocolate Hour. We are pleased that you enjoyed the cakes, and we will certainly take your recommendation into consideration as we continue to enhance this signature Mövenpick experience. Thank you once again for choosing Mövenpick Hotel Tallinn and for being a valued ALL – Accor Live Limitless Classic member. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Tallinn. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. T., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you had a great experience and that you would recommend our hotel. It is especially rewarding to know that our team made a positive impression and was able to assist you with alternative parking options when our parking facilities were full. We appreciate your understanding regarding the parking situation and apologize for the inconvenience it caused. We also value your feedback about the breakfast selection, as it helps us identify opportunities to improve our guests' experience. Thank you once again for choosing to stay with us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next business trip. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. K., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you once again enjoyed your visit and that you found your room excellent and our spa area relaxing and enjoyable. It is truly rewarding to know that our facilities and services contributed to a memorable experience for you. We are also pleased that you were satisfied with the warm welcome from our team, the cleanliness of the hotel, the breakfast selection, and the overall value of your stay. Thank you as well for your positive feedback regarding our sustainability initiatives. We continuously strive to make our operations more environmentally responsible while maintaining a high level of comfort for our guests. Thank you once again for choosing Mövenpick Hotel Tallinn and for recommending us to others. We look forward to welcoming you back for another relaxing stay in the future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. A., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you found our hotel beautiful, comfortable, and clean. It is especially rewarding to know that our friendly team made a positive impression and contributed to your overall experience. We are also pleased that you were satisfied with all aspects of your stay, including your accommodation, breakfast selection, and our sustainability efforts. Thank you for your loyalty as an ALL Classic member and for your highest recommendation of our hotel and the ALL loyalty programme. Thank you once again for choosing Mövenpick Hotel Tallinn. We truly appreciate your kind words and look forward to welcoming you back again in the future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn