Dear Mr. N., Thank you for taking the time to share your feedback with us following your stay. We are pleased to hear that you had a great overall experience and that you were satisfied with your stay, including the cleanliness, breakfast, and service from our team. Your 9/10 recommendation is greatly appreciated. We are, however, sorry to hear that your check-in was a little slow. We understand how important a smooth and efficient arrival is, particularly when travelling for business, and we appreciate you bringing this to our attention. We will share your comments with the relevant team to help us improve this aspect of the guest experience. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back on a future visit. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Ms. N., Thank you very much for your wonderful feedback and for your continued trust in Mövenpick Hotel Tallinn. It is a great pleasure to hear that, once again, everything was perfect during your stay. We are delighted that you enjoyed our comfortable rooms, excellent breakfast, and the cleanliness of the hotel. Your kind words about our team are also greatly appreciated. Receiving a perfect 100/100 rating and knowing that you would recommend us 10/10 means a great deal to our entire team. We are especially happy to know that you continue to enjoy your stays with us as a valued ALL Accor member. Thank you for choosing Mövenpick Hotel Tallinn time and time again. We truly look forward to welcoming you back on your next visit! Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. V., Thank you very much for your wonderful feedback and for choosing to stay with us once again. We are delighted to hear that you had another beautiful experience and that our rooms, team, breakfast, and location all contributed to such a perfect stay. Knowing that we are your preferred hotel whenever you visit Tallinn is the greatest compliment we could receive. It was also a pleasure to see your kind words about our team and your experience as an ALL – Accor member. We truly appreciate your loyalty and trust, and we look forward to welcoming you back for many more memorable stays in Tallinn. Warmest regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Ms. W., Thank you so much for taking the time to share such wonderful feedback following your stay with us. We are delighted to hear that you and your group of 20 ladies had a perfect stay at Mövenpick Hotel Tallinn and that your long weekend was so memorable. Organising a group trip with many changes and special requests can be quite a task, so it means a great deal to know that our team was able to make the process smooth, flexible, and enjoyable for you. We are especially pleased that you highlighted Mery-Liis from our Reservations team. We will be sure to share your kind words with her — we know she will be thrilled to hear how much her support and dedication contributed to your experience. We will also share your appreciation with our reception colleagues who welcomed you on Saturday. Your recognition means a lot to the entire team. Thank you once again for choosing Mövenpick Hotel Tallinn for such a special getaway and for trusting us to host your group. We are so happy that we could help make your holiday unforgettable, and we hope to have the pleasure of welcoming you and your friends back to Tallinn in the future. Warmest regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Ms. P., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed the quiet and peaceful atmosphere of our hotel and found your room comfortable and spotless. It is especially pleasing to know that you enjoyed our delicious breakfast and appreciated the wide variety of choices available. We are also happy to hear that your booking experience through the Accor ALL App was easy and convenient. Thank you for your excellent 10/10 recommendation and for your continued support as an ALL Accor Classic member. Thank you once again for choosing Mövenpick Hotel Tallinn. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Hart, Thank you so much for the excellent review! We're delighted everything felt so clean and luxurious during your stay, that's exactly the experience we aim to deliver for our guests. Thank you for choosing Mövenpick Hotel Tallinn, we hope to welcome you back soon! Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Radovan, Thank you so much for the excellent review! We're delighted the location worked well for your business trip, and that you found the room spacious and well-arranged. It's also great to hear breakfast impressed you, and we're glad the Lobby Bar was part of what made your stay so enjoyable. Thank you again for choosing Mövenpick Hotel Tallinn, we hope to welcome you back soon! Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Julien, Thank you so much for your review, and it's always a pleasure to see you back with us! We're delighted the warm welcome at check-in, the breakfast, and our team's friendliness continue to make each of your stays a good experience. Your consistent kind words mean a lot to us, and we'll be sure to pass your thanks along to the whole team. Thank you again for choosing Mövenpick Hotel Tallinn time and time again, we look forward to welcoming you back on your next trip! Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. N., Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. First and foremost, please accept our sincere apologies for the inconveniences you experienced during your stay. We are particularly sorry about the unstable Wi-Fi connection in your room and the shower temperature fluctuating unexpectedly between scalding hot and cold. We fully understand how frustrating and uncomfortable these issues must have been, especially during a business trip when a reliable internet connection is essential. Your comments regarding the Wi-Fi are particularly important to us. We appreciate you noting that the speed itself was satisfactory when the connection was working, but that the service was intermittent. We will share this feedback with our technical team so that the issue can be properly investigated and addressed. We are equally concerned about your experience with the shower temperature. A comfortable and reliable shower is a basic expectation, and we sincerely regret that this was not the case during your stay. We will bring your comments to the attention of our maintenance team for immediate follow-up and inspection. At the same time, we are very pleased to hear that you enjoyed the comfort of your bed and that our team made a positive impression on you. Your kind words about our staff are greatly appreciated and will certainly be shared with the team. We are sorry that these technical issues affected your overall experience and resulted in a 60/100 rating. While we are grateful for your honest feedback, we would have much preferred to provide you with the smooth and comfortable stay you deserved. Thank you again for bringing these matters to our attention. Your feedback gives us an opportunity to improve, and we sincerely hope that we will have the opportunity to welcome you back to Mövenpick Hotel Tallinn and provide you with the experience we strive to deliver to every guest. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. T., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a pleasant experience and found our hotel well located. It is wonderful to know that you were particularly satisfied with our breakfast, our team, check-out experience, and WiFi. Your kind words that “all was perfect” are greatly appreciated and are a lovely encouragement to our entire team. We are also grateful for your 10/10 recommendation of Mövenpick Hotel Tallinn. Your feedback regarding the arrival experience, accommodation, value for money, and our sustainability efforts is equally valuable and helps us continue improving our services. Thank you as well for sharing your review on Google. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn on your next visit to Tallinn. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Roman, Thank you so much for your lovely review and for the great score! We're delighted you found the location good, the room clean and comfortably sized, and that breakfast was excellent. It's also wonderful to hear our spa left a nice impression and that you found the hotel modern and attractive overall. We're glad our team came across as unobtrusive, helpful and friendly, that balance means a lot to us, and we'll be sure to pass your kind words along to everyone. Thank you again for choosing Mövenpick Hotel Tallinn, we hope to welcome you and your partner back soon! Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Jenni, Thank you very much for your lovely and detailed feedback! We are delighted to hear that you had such a comfortable and relaxing stay with us. It is wonderful to know that you enjoyed the comfortable beds, our spacious bathrooms with bathrobes and slippers, as well as the spa and its selection of hot and cold pools. We are also pleased that you appreciated our peaceful location and the quality and variety of our breakfast. Thank you as well for your thoughtful suggestion regarding serving coffee and tea at the breakfast tables in jars. We truly appreciate such practical feedback and will be happy to share it with our breakfast team as we continuously look for ways to enhance our guests’ experience. Thank you for choosing Mövenpick Hotel Tallinn and for being a valued ALL Accor member. We hope to have the pleasure of welcoming you and your friends back for another lovely stay! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Elsa, Thank you so much for your wonderful review! We are truly delighted to hear that you consider Mövenpick Hotel Tallinn one of the best hotels you have stayed at. It is fantastic to know that you enjoyed the immaculate rooms and had such a pleasant experience using our sauna and swimming pool. We are also very happy that you appreciated the smooth booking process, quick check-in, excellent breakfast, and friendly service from our team. Your perfect ratings and 10/10 recommendation mean a great deal to us. It was a pleasure to welcome you and your family, and we hope to have the opportunity to welcome you back to Tallinn for another memorable stay! Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. W., Thank you very much for your wonderful 100/100 rating and for taking the time to share your feedback with us. We are delighted to hear that everything went smoothly during your stay and that you were pleased with your room and the service provided by our team. It is especially rewarding to know that you would highly recommend us to your friends, colleagues and family. Your kind words are a great encouragement to our entire team, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Ms. K., Thank you very much for your wonderful feedback and for giving us a perfect 100/100 rating and 10/10 recommendation! We are delighted to hear that you had such a pleasant stay with us and that you enjoyed our beautiful hotel and room. It is especially wonderful to know that every aspect of your experience, from your arrival to breakfast, our team, WiFi, and departure, met your expectations perfectly. Your kind words are a great encouragement to our entire team, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn on your next visit, whether for business or leisure. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. I., Thank you so much for your wonderful feedback and for giving us a perfect 100/100 rating and 10/10 recommendation! We are delighted to hear how much you and your family enjoyed your stay with us. It is lovely to know that you appreciated the spacious and beautifully decorated rooms, your sunny balcony, and even the little extra touch of the automatic curtains! We are especially pleased that our team made you feel so welcome and that you enjoyed relaxing in our spa after your busy days exploring Tallinn. We are also thrilled that our Chocolate Hour was a highlight of your stay — it is one of our favourite ways to add a little sweetness to our guests’ day. Thank you for choosing Mövenpick Hotel Tallinn and for being a valued ALL Accor member. We truly appreciate your kind recommendation and hope to welcome you and your family back for another memorable stay very soon. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. L., Thank you very much for taking the time to share such wonderful and heartfelt feedback following your recent stay at Mövenpick Hotel Tallinn. It is truly an honour to hear that, after more than 20 years of travelling to Tallinn, you consider us the best accommodation you have experienced in the city. Your kind words about our comfortable rooms, swimming pool and saunas, location, and friendly team mean a great deal to all of us. We are especially pleased to know that you enjoyed sharing your experience with your friends during their first visit to Tallinn. It is wonderful to hear that our Chocolate Fountain Hour, wellness facilities, and overall atmosphere helped make your stay memorable and that all your needs were met. Your perfect 100/100 rating and 10/10 recommendation are incredibly rewarding for our entire team. We will certainly share your kind comments with our colleagues, as feedback like yours is a wonderful motivation to continue creating welcoming and memorable experiences for our guests. Thank you once again for choosing Mövenpick Hotel Tallinn and for placing your trust in us after so many years of visiting Tallinn. We look forward to welcoming you and your friends back for many more enjoyable stays. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn