Mövenpick Hotel Tallinn 5 stars

Dear Mr. B., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, spacious and quiet room with a private sauna, comfortable bed, and friendly reception team. Your kind words about our staff and facilities are greatly appreciated. We also note your comments regarding the ALL Accor Diamond member recognition and the welcome amenity. Please accept our apologies if these aspects did not meet your expectations—we will review this with our team to ensure that all loyal members feel valued during their stays. Thank you also for your feedback on breakfast, bar service, and the overall experience. Your observations help us continue improving for our guests. We hope to welcome you back soon, hopefully for a longer stay, so you can enjoy even more of what our hotel has to offer. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. D., Thank you very much for your wonderful feedback and for being a loyal guest at Mövenpick Hotel Tallinn. We are thrilled to hear that you enjoy our quiet rooms with in-floor heating, comfortable beds, great location, and our breakfast selection. It is especially rewarding to know that our check-in team has made such a warm and positive impression on you each time. Your kind words will be shared with our team—they will be delighted! We also appreciate your thoughtful comments regarding our sustainable initiatives and rooftop dining experience. At the same time, we have noted your feedback on the Fitness Centre and will continue looking for ways to improve this facility for our guests. Thank you again for your loyalty and for taking the time to share such detailed feedback. We look forward to welcoming you back soon for another enjoyable stay. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. Z., Thank you for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Hotel Tallinn! I am truly sorry to learn that your experience did not meet expectations, particularly as a returning guest. Your comments are highly valued and have been taken with the utmost seriousness. Please allow me to extend my sincere apologies for the shortcomings you encountered, especially with regard to the service at our Roof restaurant and the water-related issues in your room. I have personally addressed these matters with the respective teams to ensure that immediate improvements are made. The level of service you described is certainly not reflective of the standards we are committed to delivering. With regard to the unstable water temperature, our technical partner will be conducting a thorough inspection to identify and resolve the underlying cause without delay. I fully appreciate how inconvenient and frustrating this must have been during your stay. I would also like to inform you that we are currently in the process of planning a comprehensive renewal of our gym facilities, with construction anticipated to take place during the summer months. We are confident that these enhancements will significantly improve the experience for our guests. In the interim, please accept my sincere apologies that the current facilities did not meet your expectations. Regarding your comments on in-room amenities, kindly note that tap water in Estonia is of excellent quality and safe for consumption, and we provide two complimentary bottles of water upon arrival. Nonetheless, your observations concerning the accessibility and convenience of drinking water have been duly noted and will be carefully considered as part of our ongoing improvements. I am pleased to hear that you enjoyed the spa and relaxation area; however, I deeply regret that the remainder of your stay did not reflect the same level of satisfaction. It is particularly disappointing to learn that this experience has influenced your choice for future business travel. Please know that your patronage is highly valued, and we would greatly appreciate the opportunity to restore your confidence in us. Should your travels bring you back to Tallinn, I would be most grateful if you would allow us another opportunity to welcome you, and I would personally ensure that your stay is both comfortable and memorable. Thank you once again for your honest feedback! Kind regards, Marju Tamre Hotel Manager Mövenpick Hotel Tallinn

Dear Mr. M., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you had a comfortable stay and that you appreciated the great service provided by our team. Your kind words, especially regarding our breakfast, WiFi, and overall service, are truly valued. A special thank you for recognizing our team member in the restaurant. We are very proud of our diverse team, and it is always rewarding to hear when their efforts make a positive impact on our guests’ experience. Your comments will certainly be shared with him. At the same time, we appreciate your ratings regarding arrival, accommodation, cleanliness, and value for money. Your feedback helps us identify areas where we can improve, and we will continue working to enhance the overall guest experience. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our beautiful and spacious rooms, pool and sauna area, the chocolate hour, and our delicious breakfast. Your kind words about our team are truly appreciated and will be shared with them. We also thank you for your constructive note regarding the gym and free weights. Feedback like yours helps us continuously improve our facilities, and we will take it into consideration for future enhancements. It is wonderful to know that overall you had such a positive experience, and we hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn for another enjoyable stay. Warm regards, Karoliine Mövenpick Hotel Tallinn