Lermitage Hotel Tallinn 3 stars

Customer review rating (ALL Rating) 4.5/5 669 reviews

Best price
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Lermitage Hotel Tallinn - Image 1
Lermitage Hotel Tallinn - Image 2
Lermitage Hotel Tallinn - Image 3
Lermitage Hotel Tallinn - Image 4
19 Toompuiestee, 10137 TALLINN, Estonia

Description

Hotel extras

  • Situated in the heart of Tallinn city center - next to the marvelous Old Town of Tallinn.

  • Comfortable stay in various room types.

  • Great restaurant, lobby bar and an all-new contemporary conference hall.

  • The hotel is covered with a fast and free WiFi connection.

Our accommodation(s)

Hotel location

Lermitage Hotel Tallinn

19 Toompuiestee
10137 TALLINN
Estonia

GPS:59.434033, 24.733332

Telephone
Fax +372 699 6391

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  669 reviews

Cozy stay

Customer review rating 5.0/5

Guech Couples - Confirmed reviews ALL

The room was really cozy and clean. We had a very comfortable stay. The bathroom floor is even heated.

Dear Guest, Thank you for the review! We are glad that you enjoyed your stay in our hotel and hope to see you again very soon. Sincerely, L'Ermitage team

Relaxing stay

Customer review rating 5.0/5

Jo Couples - Confirmed reviews ALL

Perfect room with big bathtub

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, L'Ermitage team

NEVER AGAIN TO ACCEPT THIS HOTEL.

Customer review rating 0.5/5

I.r. Solo - Confirmed reviews ALL

I HAVE A ROOM FOR TWO DAYS BEING WITH A GROUP TOUR AND FROM STARTING THE MINI BAR WAS DEFECT. I INFORM THE RECEPTION ABOUT THAT AND AT THAT TIME IT WAS NOTHING POSIBLE TO DO (NOT EVEN TO CHANGE THE MINI-BAR WITH OTHER, I'M SHOURE THEY MUST HAVE MORE IN THE HOTEL FOR ANY SITUATION) BUT THEY DON'T DO THAT. AT THE RECEITION THEI TELL ME TOMORO WILL GONE FIX THAT WITH THE MINI-BAR, THAT PUT ME IN THE SITUATION TO EAT MUCH AS POSSIBLE WHAT I BUY TO PUT IN THE MINI-BAR BUT I CAN'T EAT ALL AND AFCOURSE NEX DAY WHAT WAS REMAIN FROM DAY BEFORE I HAVE TO PUT TO GARBAGE. NEXT DAY I WAS IN THE CITY ALL DAY AND WHEN I COME BACK THEY DON'T FIX THE MINI-BAR AND IT PUT ME IN THE SAME SITUATION....GREAT.... AFTER TWO DAYS I HAVE TO GO IN MY BOOKING ROOM, A DOUBLE PREMIUM ROOM , BECAUSE I HAVE STAY EXTRA TWO DAYS ON MY ON AND NOW I HAVE TO HAVE FROM THIS HOTEL TEAM A NEW TIPIC SITUATION SPECIFIC TO THEM IN RESPECT TO US FOREGNER CUSTOMERS WHERE THEY GIVE ME A CHAGE MOUSE ROOM INSTEAD OF MY ROOM FOR WHICH IT WAS BOOKING WITH ABOUT ONE MONTH BEFORE. AFTER DISCUTION AT RECEPTION I HAVE RECEIVE OTHER ROOM WHICH WAS MUCH BETTER BUT STILL NOT THE ONE FOR WHICH I HAVE BOOKING. THE PRICE FOR THE ORIGINAL ROOM IT WAS 94.89 £ AND I HAVE RECEIVE A SMALLER ROOM AND I WAS CHARGED 112.30 £ . AT THE END I HAVE TO LEAVE THE HOTEL BUT I STILL HAVE ABOUT 3 HOURS TO GO TO AIRPORT AND I ASK IF I CAN LEAVE MY BAGGAGE IN THE SAFE PLACE BUT THE HAVE CLOSE THAT SAFE ROOM FOR CUSTOMERS TO STILL CAN LEAVE THE BAGGAGE FOR FEW HOURS AND I HAVE TO GO WITH ALL MY BAGAGE SOMEWHERE TO STAY AND EAT SOMTHING BEFORE TO GO TO AIRPORT. I WAS VERY UNHAPPY AT THIS HOTEL FOR THE UNFRIENDLY CONDITION OFFER TO ME THROUGH THIS ALL PROBLEMS RECEIVED FROM THE STAFF OF THE HOTEL ON FIXING IN TIME AND CORRECT FOR MY PRESENCE AT THE HOTEL. THE STAFF (YOUNG GIRLS) ARE EDUCATED TO BE RESPECTFULL WITH ALL THE CUSTOMERS BUT I BELIEVE THEY HAVE FREE HAND ON TAKE THE DECISION ON WHICH CUSTOMERS TO BE WITH A GOOD INTENTION OF HELPING AND FIXING A PROBLEM AND ON WHICH CUSTOMER TO PAY NOT ANY ATTENTION OF ANY PROBLEM WE HAVE AND MUST BE FIXING. THAT IS MY OPINION AND FROM MY FIRST DAY TILL LAST DAY I REGRET FOR STAYING AT THIS HOTEL.....NO PROFESIONALISM AND I BIELIVE AT THIS HOTEL THE STAFF MAKE DIFFERENCE BETWEEN ANY CUSTOMERS STAYNG AT THIS HOTEL...THEY HAVE FREE HAND TO DECIDE TO WHO AND IN WHICH WAY TO HELP YOU. NEVER AGAIN.

Dear Guest, Thank you for taking the time to tell us about your experience at the L' ermitage Hotel Tallinn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We’d like to clarify that minibars in rooms are meant for drinks only and cannot be used as refrigerators. Regarding room upgrades, our team always strives to provide the best options available; however, there was no prior information about a confirmed upgrade. We apologize for any inconvenience caused and encourage you to contact us directly(va…) if you’d like to discuss this further. Sincerely, Valeria Meindok hotel operations manager

Excellent location and comfortable hotel

Customer review rating 4.5/5

Anand Solo - Confirmed reviews ALL

1 night stay , hotel is very well located close to old town and also Balti Jam. Room was cosy and warm and staff also very friendly (receptionist Anni).

Dear Guest, Thank you for your kind review! We're so happy to hear that you enjoyed our central location, close to both the Old Town and Balti Jaam. It's great to know that your room was cozy and warm, and that our friendly receptionist made a positive impact on your stay. We look forward to welcoming you back for another comfortable visit! Best regards, L'Ermitage reception

Great time

Customer review rating 5.0/5

Kenibeth R. Families - Confirmed reviews ALL

We were really confortable, the breakfast was great and we have all the facilities to made our stay great.

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you felt comfortable during your stay and that you enjoyed our breakfast. We strive to provide all the necessary facilities to ensure our guests have a memorable and relaxing experience, so it's wonderful to know that we were able to meet your expectations. Your satisfaction is our top priority, and it means a lot to us that you appreciated the services and amenities we offer. We are grateful for your kind words and would be thrilled to welcome you back in the future. Best wishes, Lermitage Hotel

Other web-users rate our hotel

  • 861 reviews 9.1/10 Location
  • 1,103 reviews 7.9/10 Room
  • 689 reviews 8.4/10 Service
  • 19 reviews 6.1/10 WiFi
  • 830 reviews 7.3/10 Breakfast
  • 663 reviews 7.2/10 Comfort
  • 471 reviews 8.6/10 Cleanliness
  • 153 reviews 7.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.