Dear Guest, Thank you so much for your feedback and kind words! We are thrilled to hear you had such a great time with us and found our staff amicable and entertaining while managing to make some fond memories. We also noted your positive comments on the hotel's proximity to the Old Town as well as the room amenities, features and comfort level. We are sorry for the noisy rain on the metal windowsill and we will be sharing your feedback with relevant teams to make future experiences more positive for our guests. We hope to have the pleasure of welcoming you back very soon. Warm regards, ibis Styles Tallinn

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed our location, cleanliness, breakfast, and the comfort of our rooms. It is gratifying to know that our team made a positive impression during your stay. Best regards, ibis Styles Tallinn team

Dear Guest, Thank you for your kind words regarding your recent stay at ibis Styles Tallinn. We are delighted to hear that you enjoyed our accommodations, breakfast, and location. It is wonderful to know that we contributed to your experience during the Ironman event. We look forward to welcoming you back in the future. Best regards, ibis Styles Tallinn

Dear Zheng Y., Thank you for your positive feedback regarding the cleanliness and overall ambiance of our hotel. We are delighted to hear that your experience met your expectations. It is our aim to provide a pleasant stay for all our guests. Best regards, ibis Styles Tallinn

Dear Suraj S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location and the friendliness of our staff. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, ibis Styles Tallinn

Dear Guest, Thank you for your positive feedback. We are pleased to hear that you appreciated our location and the personal touch in your room. Your comments regarding breakfast and staff engagement will be taken into account for future improvements. We hope to welcome you again soon. Best regards, ibis Styles Tallinn

Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed our location and parking facilities. We appreciate your comments regarding the room odor and will take them into consideration to enhance our guest experience. Best regards, ibis Styles Tallinn

Dear Guest Thank you for your kind words regarding our customer service and the comfort of your stay. We are happy to hear that you found our hotel to be a good value for money. Your feedback is greatly appreciated. Best regards, ibis Styles Tallinn

Dear Guest, Thank you for your positive feedback regarding your stay at ibis Styles Tallinn. We are happy to hear that you had a perfect experience with us. We look forward to welcoming you back in the future. Best regards, ibis Styles Tallinn

Dear Guest, Thank you for your kind words regarding our prime location and comfortable accommodations. We are pleased to hear that you enjoyed your stay and found our hotel conducive to exploring the beautiful city of Tallinn. Best regards, ibis Styles Tallinn

Dear Colin, Thank you for taking the time to share such detailed feedback following your stay at Ibis Styles Tallinn. While we are pleased to see that you were satisfied with some of your stay, we are sorry that several aspects of the hotel caused you concern. We take your comments regarding the corridor lighting particularly seriously. Adequate lighting is important not only for comfort but also for our guests’ sense of safety, and we will review this with our maintenance team. We will also address your observations regarding cleaning trolleys and equipment in the corridors to ensure that they do not unnecessarily obstruct the guest areas. Regarding the curtains and heaters, thank you for bringing this to our attention. We will have the room inspected to ensure that the curtains are positioned safely and do not present any potential hazard. We also appreciate your comments regarding the size of the room. Some of our rooms are more compact by design, but we understand that this may not suit every guest. Thank you again for bringing these matters to our attention. Your feedback helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Kristin Kask Front Office Manager ibis Styles Tallinn kr…

Dear Guest, Thank you for your kind feedback. We are pleased to know that we met your expectations during your stay. Your loyalty is greatly appreciated, and we look forward to welcoming you back soon. Best regards, ibis Styles Tallinn

Dear Cornelis, Thank you for taking the time to share your feedback following your stay at ibis Styles Tallinn. We are pleased to hear that you appreciated our location, our team, and the breakfast recommendations provided by our staff. At the same time, we are sorry that the room size and the facilities available did not meet your expectations. Our rooms are designed with a compact layout, and we understand that the size may feel limited, particularly when staying for a longer period. Regarding the amenities you mentioned, our hotel does not have a gym or sauna as standard facilities. Kettles are also not standard equipment in our rooms, but they can be requested from reception, and we are happy to provide one whenever available. We also note your preference for carpeted flooring. Our rooms are intentionally fitted with hard flooring as part of our current design, although we understand that this may not suit every guest. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Kristin Kask Front Office Manager ibis Styles Tallinn kr…

Dear Guest, Thank you so much for taking the time to share such a detailed and heartwarming review of your stay with us. It means a great deal to know that your visit to ibis Styles Tallinn left such a lasting impression. We are especially delighted to hear about the warmth and care our team showed you throughout your stay, from the moment you arrived to the moment you checked out. It's wonderful that small, thoughtful gestures made such a difference to your experience, and that our team went above and beyond to make you feel welcome, even during a particularly busy period. We have made sure to pass along your kind words to everyone involved, and we know it will mean a great deal to them to hear how much their efforts were appreciated. We're also glad that the little personal touches, like the welcome note and sweets waiting for you in the room, made you feel genuinely looked after. Creating these small moments of thoughtfulness for our guests is something we take great pride in, and it's especially rewarding to hear when they leave such a positive impact. Thank you as well for your excellent ratings across every aspect of your stay, from the cleanliness and comfort of your room to the breakfast selection and overall value. We're also delighted to see your Gold loyalty status with us, it's a pleasure to welcome guests who have shown such continued trust in our brand. We truly look forward to welcoming you back to ibis Styles Tallinn on your next visit to the city. Thank you once again for such a generous and encouraging review. Warm regards, ibis Styles Tallinn

Dear Alexandre, Thank you for taking the time to share your detailed feedback following your stay at ibis Styles Tallinn. We are pleased that you appreciated our location, but we are truly sorry that the rest of your experience did not meet your expectations. We apologise for the difficulties you experienced during check-in, particularly the long queue and the feeling that your Silver status was not sufficiently recognised. We understand that loyalty benefits should be reflected in the guest experience, and we will review this with our front office team. We are also sorry that you were allocated a room under the roof that felt too small and uncomfortable. We understand your disappointment, especially as you expected a more spacious room. While some of our rooms have a more compact layout due to the building's structure, we appreciate that this type of room may not be suitable for every guest. Most importantly, we regret that our service did not feel sufficiently warm or empathetic. This is not the standard of hospitality we aim to provide, and your comments will be shared with the team. Thank you again for your honest feedback. We hope you will give us another opportunity in the future to provide you with the attentive and welcoming experience you should expect from us. Kind regards, Kristin Kask Front Office Manager ibis Styles Tallinn kr…

Dear Fahad, Thank you for taking the time to share your feedback following your stay at ibis Styles Tallinn. We are sorry to hear that several aspects of your stay did not meet your expectations. We understand your concerns regarding the room size and the sloping ceiling, particularly as this can make the space feel even more compact. Some of our rooms are located under the roof and have this specific layout due to the structure of the building, but we appreciate that this may not be comfortable for every guest. Regarding the amenities, our rooms do not have standard refrigerators, telephones, or slippers. Kettles can be requested from reception, and if guests need to store food or drinks, we can assist with refrigeration where possible. We also understand your frustration with the breakfast area being busy and having limited seating. We will take your comments into consideration as we continue looking for ways to improve the breakfast experience during busier periods. We are sorry that the overall experience did not provide the level of comfort and convenience you expected. Thank you for highlighting these areas, as your feedback helps us identify where improvements are needed. Kind regards, Kristin Kask Front Office Manager ibis Styles Tallinn kr…

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff friendly. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, ibis Styles Tallinn

Dear Guest, Thank you so much for this fantastic review! We're delighted to hear your stay at our hotel was perfect from start to finish. Thank you also for taking the time to share such detailed feedback across every part of your experience. It means a lot that you'd choose us again for your next stay. We hope to welcome you and your partner back to Tallinn soon! Warm regards, ibis Styles Tallinn

Dear Alexandra, Thank you for taking the time to share your feedback regarding your very short stay at ibis Styles Tallinn. I am genuinely sorry to read about the experience you had with our reception team. The lack of a proper welcome, the way your questions were handled, and the interaction you experienced both upon arrival and during your early departure are not representative of the level of hospitality and professionalism we expect from our team. A warm and helpful welcome should be the very first impression of our hotel, regardless of the time of arrival or length of stay. I am particularly disappointed to hear that you felt as though you were inconveniencing our reception team simply by asking questions. This is absolutely not how our guests should feel, and I sincerely apologize. I also understand your frustration regarding the lack of a telephone in the room. Our rooms are not equipped with telephones, which is part of the hotel's current setup, but we recognize that this means our reception team needs to be particularly attentive and available whenever guests require assistance. Having to repeatedly return to reception for questions can certainly be inconvenient, especially during a very short overnight stay. I am equally sorry that your departure was handled without any proper farewell or acknowledgment. Even during the night, our guests should receive courteous and professional service. Please be assured that your feedback regarding the reception experience has been taken seriously and will be discussed internally with the team. We will use your comments to reinforce our expectations regarding greeting guests, communication, attentiveness, and professionalism. I regret that your experience was so disappointing that you have decided not to stay with us again. Nevertheless, I appreciate you bringing these concerns to my attention, as they give us an important opportunity to address the service shortcomings you encountered. Should you wish to discuss your experience with me directly, please feel free to contact me at kr… Warm regards, Kristin Kask Front Office Manager ibis Styles Tallinn kr…