ibis Styles Tallinn 4 stars

Customer review rating (ALL Rating) 4.5/5 1,333 reviews

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19 Toompuiestee, 10137 TALLINN, Estonia

Description

Hotel extras

  • Situated in the heart of Tallinn city center - next to the marvelous Old Town of Tallinn.

  • Comfortable stay in various room types.

  • Great restaurant, lobby bar and an all-new contemporary conference hall.

  • The hotel is covered with a fast and free WiFi connection.

Our accommodation(s)

Hotel location

ibis Styles Tallinn

19 Toompuiestee
10137 TALLINN
Estonia

GPS:59.434033, 24.733332

Telephone
Fax +372 699 6391

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,333 reviews

Customer review rating 4.0/5

Ece Y. Couples - Confirmed reviews ALL

Location is good. Nice breakfast. Clean room. Weak internet connection.

Dear Ece, We very much appreciate your comments regarding your stay at the ibis Styles Tallinn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Styles reception

Customer review rating 0.5/5

Lynda F. H. Couples - Confirmed reviews ALL

We stayed for seven nights. We had to move from the first room as air conditioning and climate control was broken we stayed in this room for three nights ( a premium room). The room was hot and stuffy and the only way to reduce it was to open the window, however the road outside was noisy, and people gather outside to smoke, chat and wait for taxis ( so extra noise). We eventually moved on night three to a much better and quieter room at the back of the hotel ( if this had been the original room we were allocated a better score would be achieved). The room quality overall is of a lower end budget hotel (lower than the Travelodge standard which is a budget hotel chain in the UK). However, one of the main reasons for the low score was the breakfast and the attitudes of the staff. On the first day ( after the terrible night's sleep) breakfast was great. Good selection, plenty of places to sit etc. This made up for the terrible sleep we had, however, day one at breakfast lulled us into a false sense of security. If you are expecting a kettle in the room to make a hot drink, then these are not supplied! I asked and they went off to find one , but they are not standard issue. From day two onwards breakfast was beyond terrible. On two of the days ( Saturday and Sunday) we came down twice to try and get a seat. Standing room only. The tables were littered of uncleared dirty plates, cups, cutlery glasses. There were NO clean cups, glasses, plates or cutlery. All breakfast items had rum out ( including basics like bread and jam!). The coffee machine had broke. When I asked where the clean plates etc where, I was told they were " in the dishwasher", and would not be ready for the end of breakfast! Another person asked about the food and was told " we have run out for today"! A group of us were then told we could get a voucher to go out for breakfast at another hotel. So we all went to the reception and enquired about the vouchers. The girl on the desk had no idea about the vouchers and said she would speak to the manager about reimbursement for the breakfast. So we went out and got a coffee and a pastry in the Old Town. We kept the receipts, ( about 22 euros) but were told by the hotel that we could not be reimbursed, we would have to email the manager directly! However we were given a drinks voucher for a drink each in the bar ( I had half a glass of prosecco...not even a full glass!). Overall, the hotel was chaotic and busy and poorly prepared for accomodating guests.

Dear Lynda, Thank you very much for taking the time to share such a detailed review of your seven-night stay with us. I am truly sorry that your overall experience fell far below expectations and that we did not provide the comfort, service, and consistency you deserved throughout your stay. First, I would like to apologise for the issues with the air-conditioning and climate control in your initial room. A hot and uncomfortable room is unacceptable, especially when it affects several nights of rest. I’m glad we could eventually move you to a quieter and more comfortable room, but it is disappointing that this was not provided from the start. Your comment regarding the overall room standard has also been noted, and we will be reviewing this internally. I am equally concerned to read about your breakfast experience. What you describe is far from the standard we aim to offer. This was clearly a failure in planning, staffing, and preparation during busy periods, and your feedback will be used to implement immediate improvements. I am especially sorry for the confusion regarding breakfast vouchers and reimbursement. You should not have been left without proper communication or assistance, and I regret the frustration this caused. The inconsistency between departments is something we are addressing urgently to prevent similar issues for future guests. Please also accept my apologies that the kettle request and bar service did not meet your expectations. These are small details, but they significantly impact comfort and satisfaction during a longer stay. While I am grateful to hear that your room cleanliness and the check-in experience were positive, I deeply regret that the rest of your stay did not reflect the standards we strive to uphold. Lynda, your feedback is invaluable to us, and we are taking it seriously. I would appreciate the opportunity to speak with you personally so that we can review your stay in detail and regain your trust. You are very welcome to contact me directly at kr… Thank you again for sharing your experience. I sincerely hope we will have the chance to welcome you back and provide you with the high-quality stay you should have received from the beginning. Warm regards, Kristin Kask Front Office Manager ibis Styles Tallinn

Customer review rating 5.0/5

Juris G. Families - Confirmed reviews ALL

This hotel is exceptionally well located, only a few minutes’ walk from the Old Town, which makes it perfect for exploring the city. The staff created a very welcoming atmosphere they were friendly, professional, and always willing to assist with any request. Overall, my stay was comfortable and enjoyable. I highly recommend this hotel to anyone visiting the area.

Dear Juris, Thank you so much for your wonderful review and perfect score! We’re thrilled to hear that you and your family enjoyed your stay, especially our convenient location near the Old Town and the welcoming atmosphere created by our team. It’s fantastic to know that our clean rooms, good breakfast, and attentive staff contributed to a comfortable and enjoyable experience. Your recommendation means a lot to us and is truly appreciated. We look forward to welcoming you back to ibis Styles Tallinn on your next visit! Warm regards, ibis Styles Tallinn Team

Customer review rating 5.0/5

Jaanika R. Families - Confirmed reviews ALL

Very stylish room (superior double room), spacious bathroom, good location, parking available next to the hotel. Breakfast was simple but tasty.

Dear Jaanika, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you enjoyed your stylish superior double room, spacious bathroom, and our convenient location with on-site parking. It’s also great to know that the breakfast, though simple, was tasty and met your expectations. We truly appreciate your loyalty as a Gold member of the Accor program and are thrilled that you would recommend us to friends and family. Your kind words mean a lot to our team. We look forward to welcoming you and your family back to ibis Styles Tallinn for another memorable stay! Warm regards, ibis Styles Tallinn Team

Customer review rating 5.0/5

Marah B. Couples - Confirmed reviews ALL

Fantastic stay! Well located. Easy public transport. Clean and comfy. Great and helpul staff. Good breakfast. The best feature for me is having a sauna in your own room. Great way to relax at the end of each day.

Dear Guest, Thank you so much for your wonderful review and perfect scores! We’re delighted to hear that you enjoyed our location, comfort, breakfast, and especially the private in-room sauna - a great way to unwind indeed. We’re also very happy that our team made your stay even more enjoyable. It was a pleasure having you with us, and we hope to welcome you back for another fantastic stay soon! Kind regards, ibis Styles Tallinn

Other web-users rate our hotel

  • 1,063 reviews 9.2/10 Location
  • 1,390 reviews 7.8/10 Room
  • 893 reviews 8.7/10 Service
  • 34 reviews 8/10 WiFi
  • 976 reviews 7.1/10 Breakfast
  • 842 reviews 7.4/10 Comfort
  • 613 reviews 8.8/10 Cleanliness
  • 231 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.