Dear Jouni T., Thank you for your positive feedback. We are delighted to hear that your experience at Swissôtel Tallinn met your expectations. Our team strives to provide excellent service and a comfortable stay, and it is gratifying to know that we succeeded in this regard. We hope to welcome you back in the future for another enjoyable visit. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Petteri H., Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our ideal location, spacious and clean accommodations, as well as our breakfast offerings. Your kind words are greatly appreciated and will certainly motivate our team to continue delivering exceptional service. We look forward to welcoming you back in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Veronica C., Thank you for your positive feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the initial room assignment not meeting your request for a view. We strive to accommodate our guests' preferences and appreciate your understanding as we transitioned you to a different room. We hope to welcome you back in the future for a more seamless experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Michael O., Thank you for your kind words regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed your time with us and appreciated our convenient location as well as the professionalism and friendliness of our staff. Your positive feedback serves as great motivation for our team to continue delivering exceptional service. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Mr. H., Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a pleasant and celebratory stay with us and enjoyed the service in our hotel, spa, and restaurant. We are especially happy to hear your kind words about Ricard and the attention and service he provided during your check-in. We will be sure to share your compliments with him. Thank you once again for choosing Swissotel Tallinn for your celebration. We hope to have the pleasure of welcoming you back again in the future. Best regards, Hanna-Liisa Filippov Duty Manager Swissotel Tallinn

Dear Elaine C., Thank you for your kind feedback regarding your recent stay at Swissôtel Tallinn and for being a valued Silver member of All Accor.. We are delighted to hear that you enjoyed our facilities and found our team to be friendly. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another wonderful experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Seppo U., Thank you for taking the time to share your feedback and for rating your stay with us 90/100. We are pleased to hear that, overall, everything worked as expected and that you had an enjoyable stay at Swissôtel Tallinn. At the same time, we sincerely apologize for the cleanliness issue you noticed in our breakfast restaurant. Please be assured that your comments regarding the windowsills have been shared with our Housekeeping and Food & Beverage teams to ensure greater attention to detail. We also noticed that you rated your check-out experience, ease of access, and our sustainability efforts lower than other aspects of your stay. If you have a moment, we would greatly appreciate it if you could share more details about these points, as your feedback helps us identify opportunities for improvement. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back to Swissôtel Tallinn in the near future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Martin K., Thank you for taking the time to share your feedback following your stay at Swissôtel Tallinn. While we are pleased to know that you found your accommodation comfortable, I am sincerely sorry that your overall experience did not meet your expectations. We regret that you were disappointed with the parking arrangements. Please allow me to clarify that the parking facility located beneath our hotel is a public city-operated parking garage managed by EuroPark. While we do not own or operate the parking facility or determine its pricing, we offer it as a convenient option for our guests due to its direct access to the hotel. We understand your concerns regarding the cost and appreciate you sharing your perspective. I am also sorry to learn that you felt there was a lack of service in the lobby. Additionally, we noticed that you rated your arrival, our team, WiFi, and value for money lower than expected but did not provide further details. We would be grateful if you could share more about these aspects of your stay, as your comments would help us better understand where we can improve. Thank you as well for your feedback regarding our sustainability initiatives. We appreciate your comments and understand that environmental measures should never compromise guest comfort. Your observations have been shared with the relevant team for review. We value your honest feedback and hope to have the opportunity to welcome you back to Swissôtel Tallinn and provide you with a much-improved experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Omar I., Thank you for taking the time to share your detailed feedback regarding your recent stay at Swissôtel Tallinn. We appreciate your positive comments about the friendliness of our team, as well as your recognition of our spa and gym facilities. We are pleased to know that you enjoyed these aspects of your experience. At the same time, we are sorry to hear that your stay did not fully meet your expectations. We understand your comments regarding the atmosphere of a large hotel and the importance of creating a more personal and welcoming experience for our guests. Your feedback about receiving more information from our team has been noted, and we will continue to focus on being more proactive in anticipating our guests’ needs. We also appreciate your observations regarding the size of our spa and fitness areas in relation to the hotel capacity. Your comments, along with your feedback about WiFi speed, will be shared with the relevant teams as we continuously look for ways to improve our facilities and services. Thank you again for your valuable feedback and for being a Silver member of the ALL Accor loyalty programme. We hope to have the opportunity to welcome you back and provide you with a more personalized and seamless experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Joseph L. M., Thank you for taking the time to share your feedback following your stay at Swissôtel Tallinn. We are pleased to hear that you enjoyed your stay, appreciated the cleanliness of the hotel, and had a relaxing experience in our spa. At the same time, we appreciate your honest comments regarding the breakfast and value for money. We are sorry to learn that you did not feel our breakfast met your expectations in relation to its price. We strive to offer a wide selection of fresh, high-quality products, and your feedback is valuable as we continuously review our offering to ensure it provides the best possible experience for our guests. We also noticed that you rated your arrival, our team, check-out experience, WiFi, and value for money lower than the overall score, but did not leave any additional comments. We would be very grateful if you could share a little more about these aspects of your stay, as your feedback would help us better understand where we can improve. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Swissôtel Tallinn in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Shu W., Thank you for your kind words regarding your recent stay at Swissôtel Tallinn. We are delighted to learn that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable visit in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Anton J., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed the quality of our services and found your experience amazing. Your satisfaction is our priority, and we hope to welcome you back to Swissôtel Tallinn in the near future for another exceptional stay. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Michael K., Thank you for sharing your positive feedback regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed the luxury of your room and found our food offerings to be excellent. It is our aim to provide a memorable experience for our guests, and your kind words are truly appreciated. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Paul K., Thank you for sharing your positive feedback regarding your recent stay at Swissôtel Tallinn and thank you for being a valued Silver member of All Accor. We are delighted to hear that you enjoyed our comfortable accommodations, the nice spa, and the excellent service provided by our staff. Your satisfaction is our priority, and it is rewarding to know that we met your expectations. We look forward to welcoming you back in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Dawn C., Thank you for taking the time to share your detailed feedback following your stay at Swissôtel Tallinn and thank you for being a valued Gold member of All Accor. I am truly sorry to learn that your experience fell so far below your expectations and did not reflect the level of service you expected from Swissôtel. Please accept my sincere apologies for the difficulties you experienced prior to your arrival with our email communication. While I am pleased that the issue was resolved during check-in, I understand that it had already caused unnecessary stress, and I regret that your stay began this way. I am also sorry to hear that your room did not fully meet your needs, particularly regarding the lack of storage space for a longer stay. Furthermore, I sincerely apologize for the inconsistency in housekeeping. A room left without properly making the bed, cleaning the cups and glasses, or replenishing the coffee amenities is certainly not the standard we strive to maintain, and I will share your comments with our Housekeeping team for immediate review. What concerns me most, however, is your feedback regarding the service you received from our team. The experience you described at the bar and in our restaurant is disappointing to read and does not reflect the genuine hospitality we aim to provide. Please accept my sincere apologies for the attitude and level of service you encountered. Your comments have been shared with the relevant department managers so they can investigate these situations with their teams and take the necessary corrective actions. We also noticed that you rated your arrival experience lower than expected. If there are any additional details you would be willing to share about your check-in, we would be very grateful, as this would help us better understand where we can improve. Thank you once again for your honest feedback. While I regret that we did not provide the experience you expected, I appreciate you bringing these matters to our attention, as they allow us to improve. I sincerely hope you will consider giving us another opportunity in the future to restore your confidence in Swissôtel Tallinn. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Helmut R., Thank you for your kind words regarding our hotel and service staff. We appreciate your feedback about the unpleasant odor in your room. We will certainly address this matter with our housekeeping team to ensure that the cleanliness of our facilities meets the high standards we strive for. We hope to welcome you back in the future for an even more enjoyable stay. Thank you for being a valued Gold member of All Accor. We hope to welcome you back! Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Louise G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location, service, and amenities contributed to your enjoyable experience. We hope to welcome you back for an extended visit in the future. Best regards, Rikard Jürna Swissôtel Tallinn

Dear Mr. B., Thank you for your kind words regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed our services and the attention from our staff. Your feedback motivates us to maintain our high standards. Best regards, Rikard Jürna Swissôtel Tallinn