Swissôtel Tallinn 5 stars

Customer review rating (ALL Rating) 4.7/5 2,622 reviews

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Description

Hotel extras

  • Tallinn's tallest hotel with spectacular views

  • Enjoy classic flavors at Horisont Restaurant & Bar, a Michelin Guide spot on the 30th floor

  • Green Key certification

  • Enjoy quality time in Pürovel Spa & Sport

  • Experience comfort and convenience at No3 Bar & Deli in Swissôtel Tallinn's lobby

Our accommodation(s)

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Hotel location

Swissôtel Tallinn

Tornimae Street 3
10145 TALLINN
Estonia

GPS:59.432927, 24.761193

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

HORISONT RESTAURANT & BAR

At Swissôtel Tallinn, Horisont fine dining restaurant on the highest floor combines French cuisine with Asian flavors. Head Chef Marko Sõmer prioritizes ingredient quality and creativity for a unique dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,622 reviews

Customer review rating 3.5/5

Janika A. Business - Confirmed reviews ALL

I really enjoed the room, with comfortable bed, nice view and relax bath. I should notice that the breakfast was cold (egg, "hot" bread with avocado) and not so delicious.

Dear Mrs. A., Thank you very much for taking the time to share your feedback with us. We’re truly pleased to hear that you enjoyed your room, found the bed comfortable, appreciated the view, and were able to relax and enjoy the bath. It’s wonderful to know that these aspects of your stay met your expectations. At the same time, we sincerely apologize that the breakfast did not live up to the same standard. Serving food that is not at the proper temperature or quality is certainly not the experience we aim to provide. Your comments regarding the eggs and avocado toast being cold and not as enjoyable as expected have been shared with our kitchen team so we can address this immediately and improve. We genuinely value your feedback, as it helps us enhance the experience for all our guests. We hope to have the opportunity to welcome you again and provide you with a fully satisfying stay from start to finish. Kind regards, Rikard Jürna Duty Manager

Customer review rating 4.5/5

Aimo L. Friends - Confirmed reviews ALL

The only negative thing during my stay was the check-out. Long waiting time because queue.

Dear Aimo L., Thank you for your feedback regarding your recent stay. We are pleased to hear that you were almost completely satisfied; however, we apologize for the inconvenience caused by the lengthy check-out process. Your comments are valuable and will be taken into consideration. Goodbye, Swissôtel Tallinn

Customer review rating 4.5/5

Kennet L. Couples - Confirmed reviews ALL

Room was not so tidy that it has been before. Of course we have always taken the executive upgrade. This time hotel was fully booked. The breakfast was amazing as always and the spa was relaxing.

Dear Kennet L., Thank you for your feedback. We are pleased to hear that you enjoyed your stay, the breakfast, and the spa. We apologize for the room's tidiness not meeting your expectations this time. Your comments will be taken into consideration for future improvements. Best regards, Swissôtel Tallinn

Customer review rating 3.0/5

Maria O. Couples - Confirmed reviews ALL

It did not meet our expectations. Normally Swissotel is our favorite place for a city getaway, but this time there were many inconveniences. The main issue was the temperature in the room and the thin blanket. We tried to make it warmer, but the temperature did not change. It was cold to sleep at night. The spa was also cold.

Dear Maria, Thank you for taking the time to share your feedback regarding your recent stay with Swissotel. We are truly sorry to hear that your experience did not meet your expectations, especially as you consider us your favorite place for a city getaway. Your loyalty makes your disappointment even more concerning to us. Please accept our sincere apologies for the discomfort you experienced due to the room temperature and bedding. A restful and comfortable night’s sleep is essential, and we regret that the heating system did not respond properly and that the blanket provided was not sufficient. Additionally, we are very sorry to learn that the spa area was not at an appropriate temperature. This is certainly not the relaxing experience we aim to provide. Your comments have been shared with our maintenance and spa teams for immediate review to ensure that heating systems and temperature controls are functioning correctly and that guest comfort standards are consistently met. We truly value your continued trust in us and hope to have the opportunity to restore your confidence during a future stay. Please do not hesitate to contact us directly when planning your next visit so we can personally ensure a comfortable and enjoyable experience. Kind regards, Rikard Jürna Duty Manager

Customer review rating 5.0/5

Janne K. Couples - Confirmed reviews ALL

From Check-in to checkout positive experience. Anna in the front desk provided outstanding customer service. Thank you.

Dear Janne K., Thank you for your kind words regarding your recent stay. We are delighted to hear that Anna provided outstanding service during your visit. Your positive feedback is greatly appreciated, and it motivates our team to continue delivering exceptional experiences. Best regards, Swissôtel Tallinn

Other web-users rate our hotel

  • 681 reviews 9.3/10 Location
  • 1,711 reviews 8.5/10 Room
  • 1,331 reviews 8.5/10 Service
  • 11 reviews 7.4/10 WiFi
  • 1,010 reviews 9/10 Breakfast
  • 814 reviews 7.6/10 Comfort
  • 477 reviews 8.3/10 Cleanliness
  • 440 reviews 8.6/10 Vibe

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