Swissôtel Tallinn 5 stars

Customer review rating (ALL Rating) 4.7/5 2,484 reviews

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Tornimae Street 3, 10145 TALLINN, Estonia

Description

Hotel extras

  • Tallinn's tallest hotel with spectacular views

  • Enjoy classic flavors at Horisont Restaurant & Bar, a Michelin Guide spot on the 30th floor

  • Green Key certification

  • Enjoy quality time in Pürovel Spa & Sport

  • Experience comfort and convenience at No3 Bar & Deli in Swissôtel Tallinn's lobby

Our accommodation(s)

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Hotel location

Swissôtel Tallinn

Tornimae Street 3
10145 TALLINN
Estonia

GPS:59.432927, 24.761193

Telephone
Fax +372 624 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

HORISONT RESTAURANT & BAR

At Swissôtel Tallinn, Horisont fine dining restaurant on the highest floor combines French cuisine with Asian flavors. Head Chef Marko Sõmer prioritizes ingredient quality and creativity for a unique dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,484 reviews

TripAdvisor Rating  4.6/5  3,014 reviews

Certificate of excellence 2025

Comfort with some niggles

TripAdvisor rating 3.0/5

Shaun T TripAdvisor review

Visited for 3 nights. Impressed by the comfort of the room, bed and facilities within the room including the very strong WiFi. The buffet style breakfast was superb with an amazing choice of food and drink items available. With regards the staff none stuck out as either over positive or negative. Just professional in their approach. The two niggles which detracted from me giving a higher score have been mentioned in previous reviews of other travellers so maybe it’s time the management of the hotel addressed these. Namely:- The room was very cold on arrival and took over 24 hours to react even then was not to my liking. Important when the wind chill temperature outside was minus 8. The shower had a tendency to leak over the bathroom floor. On my first day I was out of the room until approx 5pm yet housekeeping had not attended to the room. A third world problem but something you would reasonably expect a hotel of this calibre to manage. Tallinn is a wonderful place to visit and I would hope to return. Whether I would return here is questionable

Customer review rating 4.5/5

Aino U. Business - Confirmed reviews ALL

Everything was great and the service was on top! This one thing I have been wondering is that why hotels like yours don’t build toilets including bide pipes. I bet so many people hopes for that. Great holidays and thank you for the amazing hospitality.

Dear Aino, Thank you very much for your kind words and for taking the time to share your feedback. We are delighted to hear that you enjoyed the service and the amazing view, and that our team contributed to a great holiday experience. We also truly appreciate your comment regarding bidet pipes. Guest comfort is very important to us, and thoughtful suggestions like yours help us understand evolving expectations and preferences. While our current bathroom design follows the brand standards, your feedback has been well noted. Thank you once again for staying with us and for your warm compliments about our hospitality. We hope to have the pleasure of welcoming you back in the future. Warm regards, Roxana Gheorghe General Manager Swissôtel Tallinn

Customer review rating 3.0/5

Milja V. F. Couples - Confirmed reviews ALL

We had higher expectations for our stay in Swisshotel Tallinn. The room was not a five star experience. Tv didn't work at all. Lights didn't work properly either as they were all on or all off. We tried all the switches many times and different ways, but couldn't find a way to use a moody lighting, just the bedside lamps for example. We also could have used the floor lamp and switch everything else off, but it didn't work at all, so we just gave up. Those were small matters compared to the bathroom floor. As the floor tiles got wet after using the shower, they were seriously slippery and dangerous. First my husband nearly fell but managed to save the situation. After him I went to the bathroom and fell. Hurt my hip but luckily didn't break anything or hit my head to the bathtub. My hip is still sore, though. The tiles really shouldn't get slippery when wet - they are bathroom floor tiles after all. Or are they? I strongly recommend that you do something about this before anything serious happens. And yes -- we did tell all this as we checked out of the hotel. I really hope that these matters were taken seriously... The service was excellent. The personnel was really polite and mindful. Breakfast was five stars and also the restaurants/bars upstairs and downstairs were great.

Dear Milja, Thank you for taking the time to share such detailed feedback. I am truly sorry to read about the issues you experienced during your stay, particularly as your expectations for a five-star experience were not met. Please accept our sincere apologies for the technical shortcomings in your room, including the TV and lighting system. This is certainly frustrating and not the seamless comfort we strive to provide. Your comments have been shared with our Engineering team to ensure these systems are thoroughly checked and improved. I am especially concerned to learn about the incident in the bathroom and that you were injured as a result of slipping on the wet floor. I am very sorry that this happened and hope you are recovering well. Guest safety is of the utmost importance to us, and your feedback regarding the bathroom tiles has been escalated with the highest priority for immediate review and corrective action. We take this matter extremely seriously and appreciate you bringing it to our attention, both during check-out and now. At the same time, I would like to thank you for your kind words about our team, service, breakfast, and our restaurants and bars. I am pleased to hear that these elements of your stay were positive and reflect the standards we aim to uphold. Once again, I truly regret the inconveniences and the distress caused during your stay. Your feedback is invaluable to us, and it is being used to ensure improvements are made. We hope you might consider giving us another opportunity in the future to provide you with the level of experience you rightfully expected. Warm regards, Roxana Gheorghe General Manager Swissôtel Tallinn

Customer review rating 1.5/5

Asko S. Business - Confirmed reviews ALL

Next time some other hotel

Dear Asko, Thank you for taking the time to share your feedback. I am truly sorry to read that your stay did not meet your expectations, especially as a returning guest and an ALL Accor member. Please accept our sincere apologies for the inconveniences you experienced, including the empty water bottle in your room, the lack of morning coffee service at breakfast, the room temperature being too warm, and the food at Horisont Bar not meeting your taste expectations. This is certainly not the level of experience we aim to deliver, and I regret that we did not address these issues during your stay. I am equally sorry to learn that your arrival experience felt slow and overly procedural, particularly for a loyal guest. Your comments regarding check-in efficiency and recognizing returning guests are well noted and will be addressed with our team. Breakfast service standards and in-room comfort, including temperature control, are also areas we are actively reviewing based on your feedback. We genuinely value feedback such as yours, as it helps us identify where we must improve. I regret that this experience led you to consider another hotel for your next stay, and I truly hope we may have the opportunity to regain your trust in the future. Should you be open to it, we would appreciate the chance to learn more about your stay and personally follow up with you. Please feel free to contact us directly. Kind regards, Roxana Gheorghe General Manager Swissôtel Tallinn

Customer review rating 2.0/5

Miko O. Couples - Confirmed reviews ALL

Room was not properly cleaned and checked. For example under the bed there were lots of ”confetti” that we found elsewhere in the room aswell. Bathroom was also not cleaned properly. When we arrived the shower was leaking lots of water and the whole room was ”moisty” or like rainforest. Also the bathroom tiles where moving and out of place.

Dear Miko, Thank you for taking the time to share your feedback with us. While I am pleased to read that you appreciated our location and found our team to be nice, I am sincerely sorry to learn that the condition of your room did not meet your expectations. Please accept my apologies for the housekeeping oversights you experienced, including the room not being properly cleaned, the presence of debris under the bed, and the bathroom not being in an acceptable condition. This is clearly not in line with our standards. I am also very concerned to read about the leaking shower, the excessive moisture in the room, and the issues with the bathroom tiles. These are serious maintenance matters that should have been identified and resolved prior to your arrival. Your feedback has been shared with both our Housekeeping and Engineering teams for immediate follow-up and corrective action, as we take such matters very seriously. Thank you again for bringing this to our attention. We truly regret that your stay was impacted in this way and hope you will consider giving us another opportunity to provide you with the high level of comfort and quality we strive to deliver. Kind regards, Roxana Gheorghe General Manager Swissôtel Tallinn

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Other web-users rate our hotel

  • 655 reviews 9.3/10 Location
  • 1,612 reviews 8.6/10 Room
  • 1,250 reviews 8.6/10 Service
  • 12 reviews 7.6/10 WiFi
  • 955 reviews 8.9/10 Breakfast
  • 445 reviews 8.4/10 Cleanliness
  • 401 reviews 8.6/10 Vibe
  • 346 reviews 8.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.