Swissôtel Tallinn 5 stars

Customer review rating (ALL Rating) 4.7/5 2,564 reviews

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Description

Hotel extras

  • Tallinn's tallest hotel with spectacular views

  • Enjoy classic flavors at Horisont Restaurant & Bar, a Michelin Guide spot on the 30th floor

  • Green Key certification

  • Enjoy quality time in Pürovel Spa & Sport

  • Experience comfort and convenience at No3 Bar & Deli in Swissôtel Tallinn's lobby

Our accommodation(s)

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Hotel location

Swissôtel Tallinn

Tornimae Street 3
10145 TALLINN
Estonia

GPS:59.432927, 24.761193

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

HORISONT RESTAURANT & BAR

At Swissôtel Tallinn, Horisont fine dining restaurant on the highest floor combines French cuisine with Asian flavors. Head Chef Marko Sõmer prioritizes ingredient quality and creativity for a unique dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,564 reviews

TripAdvisor Rating  4.6/5  3,015 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Tuuli R. Families - Confirmed reviews ALL

I am very happy with this service and night in this hotel. Very nice room very comfortable and i recommend someone when someone needs recommendations. Thanks again very much.

Dear Tuuli, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you were impressed with our service and found your room comfortable. Your recommendation means a lot to us. Warm regards, Roxana Gheorghe General Manager Swissotel Tallinn

Customer review rating 4.5/5

Luis D. S. F. Solo - Confirmed reviews ALL

A great location. A lovely hotel with amazing amenities. Very comfortable bed. Helpful staff

Dear Luis, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, amenities, and comfortable accommodations. Your kind words about our team are especially appreciated as we strive to provide excellent service. Warm regards, Roxana Gheorghe General Manager Swissotel Tallinn

Customer review rating 1.5/5

Ivan C. Families - Confirmed reviews ALL

At 20:00 was our room not ready... Then we need to change it because of the smell... Room was not prepared also for the stay, was very cold... very little attention from reception... Really not the level of the service one would expect, low value for the money.

Dear Mr. C., Hope this letter finds you well! Thank you for staying at Swissotel Tallinn and for being a loyal Gold member! Please accept our sincere apologies for the inconvenience and discomfort you experienced during your recent stay with us. We understand that you had booked a package including two Grand Rooms and that upon your arrival at approximately 20:00, one of the rooms was not immediately available. We regret the delay you faced and the inconvenience caused by having to wait after a long journey. Furthermore, we are very sorry that the room initially assigned to you had a strong ozone smell due to prior treatment following a smoking incident. We fully acknowledge that this made the room unsuitable for rest and that you were unable to sleep there comfortably. While an alternative room was eventually provided, we deeply regret that this occurred only around 22:00 and required you to move once again, adding further inconvenience and fatigue. We are particularly concerned to learn that the support provided by our reception team did not meet your expectations. The explanation given to you, referencing the New Year celebration, was inappropriate and does not reflect the level of service and professionalism we strive to offer our guests. For this, we sincerely apologize. Your experience is not representative of our standards, and your feedback has been shared with our management team to ensure such situations are handled more effectively and with greater care in the future. Should you return to Tallinn, it would be our pleasure to offer you a complimentary upgrade to one of our Executive Rooms. Please do not hesitate to contact us directly, and we will be happy to assist with the arrangements. Thank you for bringing this matter to our attention. We truly regret the negative impact this had on your stay and hope to have the opportunity to restore your confidence in our services Wishing you a lovely day ahead! Rikard Jürna Duty Manager

Customer review rating 5.0/5

Jonas U. Business - Confirmed reviews ALL

I stay in Swiss hotel pretty often, and I'm glad that service quality is kept in the same high level. I appreciate a lot spacious and bright rooms as well as very convenient workplace in the room.

Dear Jonas, Thank you for your kind words regarding the balance of price and quality at Swissôtel Tallinn. We are pleased to hear that you appreciate our spacious rooms and the service provided. It is always rewarding to welcome returning guests and maintain high standards. Warm regards, Roxana Gheorghe General Manager Swissotel Tallinn

Customer review rating 4.0/5

Jenni L. Couples - Confirmed reviews ALL

The room was quite nice with a good view. The breakfast was plentiful, but the experience was less than 5-star luxurious: very crowded, no possibility to actually get an omelet from a chef due to long lines, really bad coffee from a slow automat with very long lines. The staff in the breakfast room were not very 5-starry, rushing people out just when they finally got their food after waiting in lines. The breakfast was sort of ”hooves in the trough” style, like I would have expected to see in some other big hotels in Tallinn.

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Other web-users rate our hotel

  • 675 reviews 9.4/10 Location
  • 1,673 reviews 8.6/10 Room
  • 1,305 reviews 8.5/10 Service
  • 12 reviews 7.1/10 WiFi
  • 995 reviews 9/10 Breakfast
  • 790 reviews 7.7/10 Comfort
  • 464 reviews 8.4/10 Cleanliness
  • 423 reviews 8.7/10 Vibe

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