Swissôtel Tallinn 5 stars

Customer review rating (ALL Rating) 4.7/5 2,612 reviews

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Description

Hotel extras

  • Tallinn's tallest hotel with spectacular views

  • Enjoy classic flavors at Horisont Restaurant & Bar, a Michelin Guide spot on the 30th floor

  • Green Key certification

  • Enjoy quality time in Pürovel Spa & Sport

  • Experience comfort and convenience at No3 Bar & Deli in Swissôtel Tallinn's lobby

Our accommodation(s)

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Hotel location

Swissôtel Tallinn

Tornimae Street 3
10145 TALLINN
Estonia

GPS:59.432927, 24.761193

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

HORISONT RESTAURANT & BAR

At Swissôtel Tallinn, Horisont fine dining restaurant on the highest floor combines French cuisine with Asian flavors. Head Chef Marko Sõmer prioritizes ingredient quality and creativity for a unique dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,612 reviews

TripAdvisor Rating  4.6/5  3,015 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Anniina S. Business - Confirmed reviews ALL

I often choose this hotel for business travel, the service is good, breakfast is very nice, gym & spa good for a quick afterwork excercise and relaxation. I especially like the views from the gym. Location is central, and stockmann right in the next building for shopping necessities conviniently.

Customer review rating 1.5/5

Ares H. Couples - Confirmed reviews ALL

Checked in and there was a mistake that check in was for one person and not for two. The reception person fixed it and said that we would get access to the spa for free as a Gold Member that was one of the benefits. When we went to the spa there was a lady there and she said that for my room number that spa was not included and that she would reception in lobby to check. She let us go to the pool still and when we came out she didn’t say anything. Upon check out the reception person tried to charge us for the spa even though we were told it was fixed and I had access to It as a Gold member. He said he was going to fix it but who knows as my 100 euro “security deposit” is still being processed to return to me.

Dear Ares, Thank you for taking the time to share your feedback and for being a valued ALL – Accor Gold member. We sincerely appreciate your loyalty. We are pleased to hear that you appreciated the cleanliness and the beautiful harbour view of our hotel. We regret the confusion you encountered regarding spa access during check-in and a miscommunication between our teams. Please be assured that the spa access charge has been fully adjusted and removed from your bill. Additionally, we confirm that the EUR 100 security deposit has been fully released from the hotel side. Unfortunately, the time it takes for the amount to be reflected in your account depends entirely on your bank’s processing time. Please be assured that your feedback is very valuable to us, and we will carefully consider it as part of our ongoing efforts to improve our services and guest experience. We have sent you a separate email regarding this matter and would very much appreciate your reply. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Customer review rating 4.5/5

Artjoms L. Business - Confirmed reviews ALL

Everything was better then expected

Dear Artjoms, Thank you for your kind feedback and for being an ALL – Accor Classic member. We are delighted to hear that your experience exceeded your expectations. It is our goal to provide exceptional service and a memorable stay for all our guests. Looking forward to welcome you back! Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Customer review rating 5.0/5

Jonas S. Couples - Confirmed reviews ALL

Very nice hotel, professional staff and good breakfast

Dear Jonas, Thank you for your kind words regarding your recent stay and for being an ALL – Accor Classic member. We are pleased to hear that you enjoyed our professional staff and breakfast offerings. Your positive feedback is greatly appreciated. We will forward your kind words to our employee; it will make a big difference to him. We are sorry to see that the treatment experience was not up to your expectations. If you wish, you may share more details with us so we can use them for future improvements. Looking forward to hearing from you! Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Customer review rating 3.5/5

Henna P. Friends - Confirmed reviews ALL

Personnel and service was extremely good, except from the top floor restaurant, in which it took 4hrs to have a 4-course dinner(!!!).

Dear Henna, Thank you for taking the time to share your detailed feedback. We are very glad to hear that you appreciated the service from our reception trainee — we will be sure to pass on your kind words! At the same time, I sincerely apologize for the lengthy wait time you experienced at our top-floor restaurant and that your room did not meet your expectations and that you noticed signs of wear and small issues with the furnishings. Your comments are invaluable, and we will review them carefully to ensure improvements where needed. We truly hope to have the opportunity to welcome you back to Swissôtel Tallinn, providing a stay that fully reflects the high standards we aim for. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

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Other web-users rate our hotel

  • 676 reviews 9.4/10 Location
  • 1,696 reviews 8.5/10 Room
  • 1,323 reviews 8.5/10 Service
  • 12 reviews 7.1/10 WiFi
  • 1,008 reviews 9/10 Breakfast
  • 804 reviews 7.6/10 Comfort
  • 472 reviews 8.4/10 Cleanliness
  • 433 reviews 8.6/10 Vibe

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