Dear Iryna, Thank you for taking the time to share your positive experience at Swissôtel Tallinn. We are delighted to hear that you found your stay comfortable and enjoyed our breakfast offerings, as well as the relaxing experiences at our spa. It is always rewarding to know that our guests feel at home in our hotel and appreciate the amenities we provide. We sincerely appreciate your feedback regarding the televisions in the guest rooms. We understand that technology is an important aspect of our guests' experiences, and we are constantly evaluating our facilities to enhance guest satisfaction. While we acknowledge your observations about the TV connectivity options, we are currently in the process of assessing our in-room technology to ensure that it meets the expectations of our valued guests. We regret any inconvenience this may have caused during your stay. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back to Swissôtel Tallinn for another enjoyable stay in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Julia L. Y., Thank you for taking the time to share your positive experience at Swissôtel Tallinn. We are delighted to hear that you enjoyed our luxurious ambiance, breakfast, and spa facilities. It is also wonderful to know that our staff made you feel welcome and that you appreciated the views of the city. Your feedback is greatly valued, and we look forward to welcoming you back for another memorable stay. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Kim H., Thank you for your wonderful feedback regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed our perfect location, the pool and spa area, as well as the fantastic views from our restaurant. It is gratifying to know that our team provided you with professional service and that you found your room accommodations generous. We look forward to welcoming you back in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Toni, Thank you for taking the time to share your thoughts regarding your recent stay at Swissôtel Tallinn. We are pleased to hear that you had a generally positive experience and that you appreciated our service, room arrangements, and the view from your accommodation. Your acknowledgment of the amenities provided for children, such as the soap and shampoo, is also greatly appreciated. We understand that the design of the bathroom with the see-through wall and lack of lock may not have met your expectations for privacy. While our hotel aims to create a modern and open atmosphere, we appreciate your feedback and will consider it as we continue to evaluate our facilities. It is wonderful to learn that you enjoyed the spa treatment, which reflects our commitment to providing relaxing and rejuvenating experiences for our guests. However, we regret to hear that your experience in the restaurant did not meet your expectations. We strive to provide comprehensive information about our menu items, including wine selections, to enhance our guests' dining experiences. Your feedback regarding the wine's alcohol content and the atmosphere in the restaurant will be shared with our team to ensure we are attentive to the preferences and comfort of our guests. We are glad that you found our elevators efficient, contributing to a pleasant overall experience during your stay. Thank you once again for your valuable insights. We hope to welcome you back to Swissôtel Tallinn in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Martin T., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your overall experience. I appreciate your comments about the temperature in the spa and steam sauna, as guest comfort is our priority. Your observations will be shared with our maintenance team for further review, and we hope to provide an even more enjoyable visit in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Henri R., Thank you very much for your kind words regarding your recent stay with us. We are delighted to hear that you found your room stylish and the bed comfortable. It is also wonderful to know that you enjoyed our extensive breakfast offerings and received outstanding service from our staff. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Rudolf K. N., Thank you for sharing your positive experience at Swissôtel Tallinn. We are delighted to hear that you appreciated the efficiency of our check-in and check-out processes, as well as the quality of service provided. Your feedback is invaluable to us and serves as motivation for our team to continue delivering exceptional hospitality. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Mr. K., Thank you for taking the time to share your feedback. We are genuinely sorry that this situation caused frustration, and we appreciate the opportunity to clarify what happened. At the time of your request, we had unfortunately run out of tampons. Our guest amenities are restocked on a weekly basis, and on this occasion, the available supply had been exhausted before the next scheduled restocking. We would also like to reassure you that there was never any intention to mislead you. The information provided by our receptionist accurately reflected our inventory at that moment, as there were no tampons available at the hotel. Understanding the urgency of your request, our receptionist recommended a nearby store where they could be purchased as quickly as possible. We sincerely regret that we were unable to assist you in the way you had expected. Your feedback is valuable, and we will review our inventory procedures to help minimize the likelihood of a similar situation occurring in the future. Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide you with a much more positive experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Hendrik P., Thank you for your positive feedback regarding your recent stay at Swissotel Tallinn. We are delighted to hear that you enjoyed our modern accommodations, breakfast quality and the convenience of our breakfast boxes. We appreciate your comments about the SPA hours and will take them into consideration as we strive to enhance our guests' experiences. We hope to welcome you back in the future for another enjoyable stay. Best regards, Hanna-Liisa Filippov Duty Manager Swissotel Tallinn

Dear Kristjan L., Thank you for your positive feedback. We are delighted to hear that you were satisfied and happy during your stay. Your satisfaction is our priority, and we look forward to welcoming you back to Swissôtel Tallinn soon. Best Wishes, Hanna-Liisa Filippov Duty Manager Swissôtel Tallinn

Dear Juanita M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the excellent view from your suite and found our beds and pillows comfortable. We hope to have the pleasure of welcoming you back to Swissôtel Tallinn in the future! Best Wishes, Hanna-Liisa Filippov Duty Manager Swissôtel Tallinn

Dear Sander H., Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, especially the comfortable rooms, great views, friendly service, and excellent breakfast. We look forward to welcoming you back to Swissôtel Tallinn! Best Wishes, Hanna-Liisa Filippov Duty Manager Swissôtel Tallinn

Dear Pushan S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, comfortable accommodations, and the exceptional service provided by our reception staff. It is also wonderful to know that you enjoyed our breakfast offerings. We hope to welcome you back to Swissôtel Tallinn again soon! Best Regrds Hanna-Liisa Filippov Duty Manager Swissôtel Tallinn

Dear Petri K., Thank you for sharing your feedback. We sincerely apologize for the mistakes with your room service order and the incorrect charge. We understand your frustration, especially after receiving the wrong dish and then finding three dishes charged to your room instead of the two you ordered. We are glad that the issue was corrected at the reception before you left. We will forward your feedback to the responsible department so that the room service ordering and billing procedures can be reviewed and improved. Despite this experience, we hope to have the opportunity to welcome you back to Swissôtel Tallinn and provide you with a much better experience next time. Best regards, Hanna-Liisa Filippov Duty Manager Swissotel Tallinn

Dear Tiia K., Thank you for your kind words. We appreciate your feedback and are pleased to hear you had a positive experience at Swissôtel Tallinn. Your satisfaction is important to us. Goodbye, and we hope to welcome you back soon. Sincerely, Rikard Jürna Swissôtel Tallinn

Dear Madis M., Thank you for your feedback regarding your experience at our sauna facilities. We regret that our sauna did not meet your expectations and appreciate your comments, which will be taken into consideration as we continue to enhance our offerings. We hope that we still have the chance to welcome you back at Swissotel Tallinn and make your next stay more enjoyable. Sincerely, Rikard Jürna Swissôtel Tallinn

Dear Paula K., Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We especially apologise that you found the breakfast disappointing and that the scrambled eggs and blini were not to your liking. We will share your comments with our Food & Beverage team for review. We are also sorry that the room was too cold during your stay and that adjusting the temperature did not resolve the issue. We understand how uncomfortable this must have been, especially during the night. Your feedback is very important to us, and we will take your comments into consideration as we continue working to improve our services and guest experience. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Hanna-Liisa Filippov Duty Manager Swissôtel Tallinn

Dear Kim O., Thank you very much for your wonderful feedback! We are delighted to hear that everything worked well during your stay and that our team was professional and friendly. We are especially happy that your special requests were taken care of and everything was prepared as expected. Thank you for choosing to stay with us, and we look forward to welcoming you back to Swissôtel Tallinn! Best regards, Hanna-Lisa Filippov Duty Manager Swissôtel Tallinn

Dear Katri P., Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed your stay and found the suite spacious and comfortable. We are especially pleased that it provided a relaxing environment for your visit. We hope to welcome you back to Swissôtel Tallinn again soon! Best regards, Hanna-Liisa Filippov Duty Manager Swissôtel Tallinn