Mercure Tallinn

Customer review rating (ALL Rating) 4.6/5 1,664 reviews

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Lennujaama tee 2, 11101 TALLINN, Estonia

Description

Hotel extras

  • Next to Tallinn International Airport

  • Newly renovated

  • Lake Ülemiste views

  • Ülemiste Centre next door

  • Free onsite parking

Our accommodation(s)

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Hotel location

Mercure Tallinn

Lennujaama tee 2
11101 TALLINN
Estonia

GPS:59.41964, 24.79374

Telephone
Fax +372 698 9601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Restaurant

The restaurant serves an international-inspired a la carte menu daily, with seasonal dishes created by an experienced head chef. Vegetarian and allergen-friendly options mean there's something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,664 reviews

Customer review rating 2.0/5

Miguel S. Business - Confirmed reviews ALL

Room and location were, as usual, very good and well suited for my business stay. Reception service was acceptable, though somewhat indifferent. The real disappointment was breakfast, which I added at the last minute due to a change in my business trip, expecting it to be an enjoyable part of the stay. The initial welcome at the restaurant was fine. However, the service attitude quickly became an issue. Having traveled extensively across three continents, including Nordic countries, I must say the level of indifference I experienced here was below what I would normally expect. It is worth noting that during a previous stay at this same hotel, I had suggested in a review that it would be nice to have a ham and cheese omelette option, as this is commonly available in many hotels I stay at. At that time, the hotel manager replied that this was already an option, but that it simply needed to be requested from the kitchen. Based on that prior confirmation, I politely asked whether a ham and cheese omelette could be prepared. The staff member immediately led me to the buffet and pointed at the scrambled eggs, insisting that this was an omelette. When I pointed out that they were clearly scrambled eggs — even labeled as such — she removed the label and again insisted they were an omelette, which felt dismissive and inappropriate. After I firmly reiterated my request, she finally agreed to check with the kitchen. What I eventually received was another version of powdered scrambled eggs, not the ham and cheese omelette I had requested. This experience significantly impacted my stay and does not meet the service standards I associate with the Mercure brand. I am rating this stay a 4 solely due to the breakfast experience. I will continue using this hotel because of its rooms and location, but I will definitely not take breakfast here again.

Dear Mr. S., Thank you for taking the time to share such detailed feedback following your recent stay with us. While we are pleased to read that you continue to value our rooms and location for your business trips, we are truly sorry that your experience, particularly regarding breakfast and service interactions, fell so far below expectations. Please accept our sincerest and most profuse apologies for the breakfast service you received. There is no justification for the behavior you encountered. The manner in which your request was handled, including the incorrect information provided and the dismissive attitude you experienced, is completely unacceptable and does not reflect the standards of service we strive to uphold. We have addressed this matter directly with the breakfast team involved to ensure they fully understand that such conduct is not tolerated and that proper food knowledge, honesty, and respectful guest interaction are essential at all times. We are equally sorry for the lack of enthusiasm and attentiveness you noted at the front desk, both during check-in and check-out. Our reception team is normally recognized for being welcoming, professional, and engaging, and we regret that this was not your experience on this occasion. While we cannot determine the specific circumstances that led to this indifference, we fully acknowledge that it should not have happened and sincerely apologize for the disappointment it caused. Your feedback has been shared with our management and department heads, and we are using it as a learning opportunity to reinforce training, service standards, and accountability across our teams. Our goal is always to ensure that every guest feels respected, well cared for, and genuinely welcomed. As a gesture of goodwill and to demonstrate that breakfast with us can truly be enjoyable and delivered with impeccable service, we would be delighted to offer you a complimentary breakfast during your next stay. We hope this will give us the opportunity to restore your confidence and provide the experience you rightfully expected. Once again, please accept our sincere apologies for this experience. We truly appreciate your loyalty and your candid feedback, and we hope to have the opportunity to welcome you back under much improved circumstances. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Customer review rating 4.0/5

Allen L. Business - Confirmed reviews ALL

I choose because of location for my needs. Have been there before and no big suprises - modern and comfortobal hotel.

Lugupeetud hr. L., Täname teid tagasiside eest ning et valisite Mercure Tallinna oma peatumiseks. Meil on väga kahju kuulda, et teie toas oli õhuvärskendajat teie jaoks liigselt. Sellist kaebust ei ole me varem saanud, kuid mõistame täielikult, et igaühe tundlikkus lõhnadele on erinev. Vabandame siiralt tekkinud ebamugavuste pärast ning tänan teid, et andsite meile võimaluse tuba vahetada. Anname oma majapidamisteeninduse meeskonnale sellest kindlasti teada, et saaksime tulevikus paremini arvestada külaliste individuaalsete eelistustega ja tagada meeldiva ning neutraalsema lõhnakeskkonna. Loodame siiralt, et vaatamata sellele väikesele ebamugavusele naasete meie juurde ka edaspidi. Oleme valmis teie järgmist külaskäiku võimalikult mugavaks ja meeldivaks muutma. Lugupidamisega, Harles Tammeleht Tegevjuht Mercure Tallinn

Customer review rating 4.5/5

Artis O. Business - Confirmed reviews ALL

Good location, great food, clean rooms. Suitable for holding meetings, close to the airport. The hotel is not big and everything is easy to find.

Dear Artis, Thank you very much for choosing to stay with us and for taking the time to share such a detailed and generous review. We are delighted to see your excellent ratings across so many areas of your experience. It is wonderful to hear that you enjoyed our convenient location, clean and comfortable rooms, and the quality of our food. We are also pleased that our hotel layout, meeting facilities, and proximity to the airport contributed positively to your business trip. Providing a smooth and welcoming experience is very important to us, and I am glad our team was able to assist you throughout your stay. Your feedback is truly appreciated, and it motivates us to continue delivering a high standard of service. We hope to have the pleasure of welcoming you back on your next visit to the area. Warm regards, Harles Tammeleht General Manager Mercure Tallinn

Customer review rating 4.0/5

Alexander N. Solo - Confirmed reviews ALL

Lovely front desk staff!

Dear Alexander, Thank you very much for staying with us and for taking the time to share your feedback. We are delighted to see your high scores and to hear that you enjoyed our convenient location, the comfort and cleanliness of your room, and the warm welcome from our front desk team. Your kind words truly mean a lot to us. I’m also pleased to learn that your arrival, check-in, and departure were smooth and that our team made a positive impression during your stay. At the same time, thank you for pointing out the areas where we can improve. Your comments regarding the WiFi speed and the intuitiveness of the booking process are very helpful, and we will share them with the relevant teams to work on enhancements. We also appreciate your note regarding sauna access for individual guests. As a valued ALL Classic member, your feedback is especially appreciated, and we are grateful that you would recommend both our hotel and the loyalty programme to others. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Harles Tammeleht General Manager Mercure Tallinn

Customer review rating 5.0/5

Viktoria P. Families - Confirmed reviews ALL

Its my 10th or more times in your hotel and I am there to sleep before my flight back , its all good 👍

Dear Ms. P., Thank you so much for your wonderful review and for being such a loyal guest. It truly means a lot to us to hear that you keep coming back to us. We are delighted that our location, service, and comfort continue to make your visits pleasant and convenient before your flights. We would also love to invite you to join the ALL Accor Live Limitless membership programme. Since you stay with us so often, the programme could bring you many great benefits, such as room upgrades when available, exclusive member rates, points for every stay, and special offers across all Accor hotels worldwide. It’s a great way for us to try and give something back for your loyalty. Thank you again for your continued trust in our hotel. We truly appreciate it and look forward to welcoming you back many more times in the future. Kind regards, Harles Tammeleht General Manager Mercure Talinn

Other web-users rate our hotel

  • 1,062 reviews 9.6/10 Location
  • 1,029 reviews 7.9/10 Room
  • 812 reviews 8.8/10 Service
  • 25 reviews 6.8/10 WiFi
  • 617 reviews 6.9/10 Comfort
  • 430 reviews 8.6/10 Breakfast
  • 379 reviews 9.4/10 Cleanliness
  • 188 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.