Dear Timo, We are truly sorry that the accommodation payment was charged to your personal card, as the travel agency’s payment card was not attached to the reservation. Unfortunately, the refund process is taking time and time issue is beyond our direct control, as all card payments are processed through an international payment system. There was also a weekend in between, which has further affected the processing time. We sincerely apologize for the inconvenience and appreciate your patience and understanding. We do hope to have the opportunity to welcome you to our hotel again in the future. Sincerely, Pille-Riin Linno Operations Manager, Mercure Tallinn

Dear Ms. C., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Lugupeetud Pr. P. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you and your family had such a pleasant stay with us. It is especially lovely to hear that our team made you feel welcome from the moment you arrived. We will be sure to share your kind words with the colleagues at reception. Knowing that their helpfulness made a positive impression is always very rewarding. We are also glad that our location worked so well for your early flight and that you found the room clean and comfortable. Being just a short walk from the airport certainly makes those early-morning departures a little easier! Thank you again for choosing Mercure Tallinn and for your perfect recommendation. We would be very happy to welcome you back on your next visit. Kind regards, Pille-Riin Linno, Operations Manager Mercure Tallinn

Dear Guest, Thank you for taking the time to share your lovely feedback with us. We are very pleased to hear that you enjoyed your stay and found the hotel clean, comfortable, and conveniently located for your plans. It is wonderful to know that you enjoyed both the breakfast and the burger from our bar. We will be happy to share your kind words with our team, as feedback like this is always appreciated. We are especially glad that our location made your journey convenient, with the airport just a short walk away. Thank you as well for your high recommendation and for choosing Mercure Tallinn. We hope to have the pleasure of welcoming you back the next time you are in Tallinn! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Guest, Thank you very much for taking the time to share your experience with us! We are delighted to hear that your short stay before your early morning flight was pleasant and that our convenient location near the airport suited your needs. We are also pleased to hear that you were happy with the Accor ALL app and that you find value in our loyalty program. We truly appreciate your high rating and your willingness to recommend us. Thank you as well for your practical suggestion regarding the coffee and tea facilities in the room. We will certainly take them into consideration, as it is often these small details that can make a guest's stay even more comfortable. We hope to have the pleasure of welcoming you back to Mercure Tallinn and wish you many smooth and enjoyable journeys in the future! Kind regards, Pille-Riin Linno, Operations Manager Mercure Tallinn

Lugupeetud külaline, Suur aitäh, et valisite taas Mercure Tallinna ning leidsite aega oma positiivset kogemust meiega jagada. Meil on väga hea meel kuulda, et meie hotell on Teie jaoks usaldusväärne valik ka reisidel ning et hindate meie puhtust ja mugavaid voodeid. Samuti on rõõm teada, et jäite rahule meie meeskonna, teeninduse ja kogu hotellis viibimisega. Teie kõrge hinnang tähendab meile palju ning eriti tore on näha, et ka ALL Accori lojaalsusprogramm pakub Teile väärtust. Täname Teid meeldiva tagasiside ja jätkuva usalduse eest. Ootame Teid rõõmuga taas Mercure Tallinnas ning loodame pakkuda Teile ka järgmisel korral sama mugavat ja meeldivat peatumist. Lugupidamisega, Pille-Riin Linno, Operations Manager Mercure Tallinn

Dear Guest, Thank you very much for your continued trust in Mercure Tallinn and for taking the time to share your feedback. We are delighted to hear that your stay was once again a pleasant one and that we were able to provide the reliable experience you have come to expect from us. It is especially rewarding to welcome returning guests, and we truly appreciate you choosing to stay with us time and again. As a valued ALL Accor member, we are very grateful for your loyalty and continued support. Your feedback is an important encouragement for our team as we strive to maintain a consistently high standard for every stay. We look forward to welcoming you back to Mercure Tallinn on your next visit and hope to make your experience just as enjoyable as always. Kind regards, Pille-Riin Linno, Operations Manager Mercure Tallinn

Dear Guest, Thank you very much for your excellent feedback and for choosing Mercure Tallinn. We are delighted to know that you had such a positive stay and that our location and overall experience met your expectations. We are also pleased that you enjoyed our bar and in-room dining, and that our team made a positive impression during your visit. We truly appreciate your feedback regarding our breakfast, value for money, and sustainability efforts. Comments like yours are valuable in helping us understand where we can continue to improve and enhance the guest experience. Thank you once again for staying with us, and we hope to have the pleasure of welcoming you back to Mercure Tallinn in the future. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Guest, Thank you very much for your wonderful feedback and for choosing Mercure Tallinn. We are delighted to hear that you enjoyed your stay and found the hotel comfortable, well equipped, and clean. We are especially pleased by your kind words about our reception team. Knowing that our colleagues were helpful and welcoming is a great encouragement to us. As a valued ALL Accor member, we truly appreciate your continued trust and your positive feedback regarding your member experience. Thank you once again for taking the time to share your experience with us. We sincerely hope to have the pleasure of welcoming you back to Mercure Tallinn in the future. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you had such a positive experience with our team and enjoyed the comfort of your room. It is especially wonderful to know that our front desk team was able to go above and beyond during your stay. Regarding the towels, each room has a second set available in the closet. This is part of our sustainability efforts, while still ensuring that additional towels are readily available when needed. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Mercure Tallinn in the future. Warm regards, Pille-Riin Linno, Operations Manager Mercure Tallinn

Dear Mr. Vlad L., Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated our reception team, restaurant and convenient location. We are sorry to hear that some aspects of your stay did not meet your expectations. At the same time, we sincerely regret you didn´t made aware of these concerns during your stay. We would have been very happy to assist immediately and explore the possibility of offering you a different room, if necessary. It would be our sincere pleasure to welcome you back in the future. Sincerely Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Guest, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you had an excellent stay and enjoyed our beautiful hotel, as well as the friendly, courteous, and professional service provided by our team. It is particularly pleasing to know that our convenient location, with easy access to the airport, shopping center, and transportation to the Old Town, contributed to making your stay comfortable and enjoyable. Your kind words are a great encouragement to our entire team and a wonderful recognition of the standards we strive to maintain. We also greatly appreciate your continued loyalty as an ALL Accor member and your positive feedback regarding our sustainability efforts. We hope to have the pleasure of welcoming you back again soon and providing you with another memorable stay. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Mr. P., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. G., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Guest, Thank you very much for taking the time to share your feedback with us following your recent stay. It is truly rewarding to hear that you had such a positive experience. We are especially pleased that you felt well taken care of by our team throughout your visit. Creating a welcoming and flexible experience for every guest is something we value greatly. We are also happy to know that you enjoyed the overall comfort of your stay and that our services met your expectations. Feedback such as yours is very encouraging for the entire team and reminds us how important the small details are in creating a pleasant experience. We genuinely appreciate your trust and the time you took to provide such thoughtful feedback. It was a pleasure having you as our guest, and we very much hope to welcome you back again in the future. We look forward to making your next stay just as enjoyable, if not even better. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are very pleased to hear that you found our team friendly and helpful, and that your arrival, check-in and departure experiences were positive. At the same time, we are truly sorry that the comfort of your accommodation did not meet your expectations. We understand that the protective layer you noticed underneath the bed sheet may have felt unusual or uncomfortable. We would like to clarify that this is a protective mattress cover used as part of our hygiene and housekeeping standards, designed to protect the mattress and maintain a clean and comfortable sleeping environment for our guests. Nevertheless, we are sorry that it negatively affected your comfort during your stay. We are also very sorry to hear about the unpleasant smell in the bathroom. We take cleanliness, maintenance and the overall condition of our rooms very seriously, and your comments have been shared with our housekeeping and maintenance teams. Your feedback is valuable to us and helps us identify where improvements are needed. We sincerely hope that we will have the opportunity to welcome you back to Mercure Tallinn. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Mr. G., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn