Mercure Tallinn 4 stars

Customer review rating (ALL Rating) 4.6/5 1,969 reviews

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Mercure Tallinn - Image 1
Mercure Tallinn - Image 2
Mercure Tallinn - Image 3
Mercure Tallinn - Image 4
Lennujaama tee 2, 11101 TALLINN, Estonia

Description

Hotel extras

  • Next to Tallinn International Airport

  • Newly renovated

  • Lake Ülemiste views

  • Ülemiste Centre next door

  • 4 conference and meeting rooms for up to 100 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 2 single beds

Photo out of - Classic Room with 2 single beds

All rooms are decorated with contemporary design and in calmly warm colours. Big floor to ceiling windows offer wonderful views. The rooms are spacious and full of light. In all the rooms we have everything that is necessary for comfortable vacation.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

All rooms are decorated with contemporary design and in calmly warm colours. Big floor to ceiling windows offer wonderful views. The rooms are spacious and full of light. In all the rooms we have everything that is necessary for comfortable vacation.

  • Views:

    Lake View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

All our rooms are decorated with contemporary design and in calmly warm colours. Big floor to ceiling windows offer wonderful views. The rooms are spacious and full of light. In all the rooms we have everything that is necessary for comfortable vacation.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Superior rooms are decorated with contemporary design and in calmly warm colours. Big floor to ceiling windows offer wonderful views. The rooms are spacious and full of light. In all the rooms we have everything that is necessary for comfortable vacation.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Suite with 1 double bed

Photo out of - Suite with 1 double bed

Suite is decorated with contemporary design and in calm colours. Big floor to ceiling windows offer wonderful views to the lake. The room is spacious and full of light. In this unique suite we have everything that is necessary for memorable vacation.

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mercure Tallinn

Lennujaama tee 2
11101 TALLINN
Estonia

GPS:59.41964, 24.79374

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 132 rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • 132 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Late Checkout

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

4 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Fitness Center

  • On site
  • On site
  • Outdoor parking
  • Private
  • 75 parking spaces
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Accessibility

  • Accessible parking

RESTAURANT LE LAC

Photo out of - RESTAURANT LE LAC

The restaurant serves an international-inspired a la carte menu daily, featuring seasonal dishes prepared with classical French techniques. Vegetarian and allergen-friendly options are available, ensuring a well-balanced choice for different preferences.

Cooking style
Mediterranean
Capacity
70
Accessibility
Accessible service
Lennujaama tee 2, 11101 Tallinn, Estonia
Telephone +372 698 9616
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

The restaurant serves an international-inspired a la carte menu daily, featuring seasonal dishes prepared with classical French techniques. Vegetarian and allergen-friendly options are available, ensuring a well-balanced choice for different preferences.

Settle into the bar or step out onto the seasonal outdoor terrace, where sunset and airport views are a perfect backdrop for drinks.

Start your day with local tasty products. Our buffet offers an authentic and savoury experience, with mouth-watering selection of savoury dishes (eggs, cheese, charcuterie etc). You feel the rush of the morning ? No problem, we also have breakfast boxes.

Our fitness room is open 24/7 for all hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,969 reviews

Customer review rating 5.0/5

Jaanus N. Solo - Confirmed reviews ALL

Lugupeetud Hr. N. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Customer review rating 4.5/5

Atro T. Business - Confirmed reviews ALL

Lugupeetud Hr. T. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Customer review rating 5.0/5

Aspasia D. Solo - Confirmed reviews ALL

Dear Ms. D., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Customer review rating 3.5/5

Magne H. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Paul B. Business - Confirmed reviews ALL

Dear Mr. B., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Lugupeetud Hr. N. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Customer review rating 4.5/5

Atro T. Business - Confirmed reviews ALL

Third time with you, always good

Lugupeetud Hr. T. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Customer review rating 5.0/5

Aspasia D. Solo - Confirmed reviews ALL

The staff were very helpful and fast during check in and check out and I had a fantastic and comfortable stay before a very early morning flight.

Dear Ms. D., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Customer review rating 3.5/5

Magne H. Business - Confirmed reviews ALL

Firendly staff, clean room, decent breakfast.

Customer review rating 5.0/5

Paul B. Business - Confirmed reviews ALL

Clean Hotel, Friendly staff.

Dear Mr. B., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Customer review rating 5.0/5

Kristi P. Solo - Confirmed reviews ALL

Very pleasant service, clean room, comfortable bed, the best location for catching a night flight.

Lugupeetud Pr. P. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Customer review rating 5.0/5

Michael B. Business - Confirmed reviews ALL

One night stay for business. Convenient and comfortable.

Dear Mr. B., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Customer review rating 2.0/5

Idia E. Families - Confirmed reviews ALL

air conditioning in the room was so cold I am now having fly symptoms. it was also difficult to adjust and did not get warmer

Customer review rating 5.0/5

Veronika S. Business - Confirmed reviews ALL

Convenient location to the airport, easily get to the city center. Comfortable, clean accommodation. Good restaurant. Friendly.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had such a pleasant stay at Mercure Tallinn. It is always rewarding to know that our guests leave with a positive overall impression. Your excellent rating and recommendation are greatly appreciated and encourage our team to continue providing a welcoming atmosphere and enjoyable experiences for all our guests. Thank you for choosing Mercure Tallinn. We look forward to welcoming you back again in the future. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Customer review rating 5.0/5

Jane S. Business - Confirmed reviews ALL

Very friendly staff, good food in the restaurant, easy walk to the airport!

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated the friendly service provided by our team, as well as the food in our restaurant. We are also pleased that our convenient location made your journey to the airport easy and comfortable. Your perfect rating and recommendation mean a great deal to us. Thank you for choosing Mercure Tallinn, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Customer review rating 2.5/5

Aleksandr B. Couples - Confirmed reviews ALL

It was 1 night stay, on arrival was positively surprised about free parking for platinum status member. Got room with nice view. Also welcome chocolate and drink in the room. Minibar was only filled with gas and minimal water. On check out 3 eur were paid for 1 bottle of water, but later bill arrived from the hotel for beer and cola, that was never in the minibar. I never drink cola, so that makes it funny that hotel charges for something they didn’t properly check in minibar after previous guest. On arrival to my room I saw that other doors on my floor were open, may be for cleaning. I think everyone can go to the room minibar and take drinks. Anyway, free parking covers the bad minibar experience, but a note for future customers. Also I will put negative aspect for heating. It was cold in the room and 3 times I tried to increase temperature. It didn’t go up even in 3 - 6 hours. Normally in Accor the systems are very easy to adapt and add needed degrees.

Customer review rating 0.5/5

Mait M. Business - Confirmed reviews ALL

My favorite hotel and always stayed there while in Tallinn. Now made a mistake with date and was at the reception wasnt possible to change the date. Made booking like 30minutes before arriving to hotel. Made new booking in reception but no refund from the wrong one. Never visiting again because of that.

Lgp Mait M. Täname Teid tagasiside eest. Juhime lugupidavalt Teie tähelepanu asjaolule, et alati enne broneeringu lõplikku kinnitamist kuvab broneerimissüsteem selgelt kliendi poolt valitud majutuskuupäevad, hinna ning broneeringule kehtivad tühistamistingimused. Juhul, kui klient vormistab broneeringu mittetagastatava hinnaga, ei ole seda broneeringut hiljem võimalik tasuta muuta ega tühistada, sõltumata muudatuse või tühistamise põhjusest. Lugupidamisega Pille-Riin Linno Operatiivjuht Mercure Tallinn

Customer review rating 5.0/5

Artti A. Business - Confirmed reviews ALL

I had a wonderful stay at Mercure Hotel! The staff were friendly and welcoming, the room was comfortable and clean, and everything was well taken care of. Overall, a great experience, and I would happily stay here again!

Lugupeetud Hr. A. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Customer review rating 4.0/5

Thea T. Business - Confirmed reviews ALL

It is okay to stay, but nothing fancy. I have chosen this particular hotel many times, only because of the location. Last time i was wondering that mostly who are staying in this hotel are the early travellers. Why not to offer a fruit and coffee, tea in the morning? Its not expensive to do so.

Lugupeetud külaline, Täname Teid, et olete valinud Mercure Tallinna korduvalt ning leidsite aega oma kogemuse jagamiseks. Meil on hea meel, et hindate meie hotelli mugavat asukohta lennujaama lähedal, eriti varajaste lendude puhul. Soovime täpsustada, et meie kohvinurk on avatud juba alates kella 4.00 hommikul, pakkudes varajastele reisijatele võimalust enne lendu kohvi nautida. Samuti on tubades olemas kohvi valmistamise võimalus. Vabandame, et Teie toa puhtus ei vastanud seekord ootustele ning põrandale olid jäänud eelmise külalise ravimipakendite jäägid. See ei vasta meie tavapärastele puhtusstandarditele ning võtame Teie tähelepaneku tõsiselt. Teie tagasiside on meile väga oluline. Täname, et olete meie hotelli korduvalt valinud, ning loodame Teid peagi taas tervitada ja pakkuda veelgi meeldivamat peatumiskogemust. Parimate soovidega, Pille-Riin Linno, Operatiivjuht Mercure Tallinn

Customer review rating 2.0/5

Laura V. Business - Confirmed reviews ALL

Can't regulate heat in rooms. 24.5 C is too much! Water goes everywhere in shower. Bed linens that breathe poorly. Great breakfast. Great location.

Dear Guest, Thank you for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed our breakfast and appreciated our convenient location. Please kindly note that room temperatures are set to a standard level, but can be adjusted to your personal preferences. Should you need any assistance, our Reception team is available 24/7 ang glad to assist. Regarding the bedding and mattresses we would also like to assure you that they are selected in accordance with Mercure brand standards to ensure a consistent level of comfort for our guests. We hope to have the pleasure of welcoming you back soon. Sincerely, Pille-Riin Linno, Operations Manager Mercure Tallinn

Customer review rating 3.5/5

Rainer P. Business - Confirmed reviews ALL

Shower water temperature was not consistent - it jumped between very hot and warm

Lgp külaline, Täname teid tagasiside eest. Meil on siiralt kahju, et dušši vee temperatuur oli ebaühtlane ja vabandame tekkinud ebamugavuste pärast. Info on edastatud hotelli tehnikaosakonnale uurimaks millega võis tegu olla, sest teistelt klientidelt sellekohast infot pole tulnud. Loodame, et saame Teid tulevikus taas võõrustada. Heade soovidega, Pille-Riin Linno, Operatiivjuht Mercure Tallinn

Customer review rating 4.5/5

Katrin K. Solo - Confirmed reviews ALL

It's always nice to come to Mercure,Tallinn.This time I arrived in the middle of the night(due to delayed flight) and was met by friendly faces in reception.The overall atmosphere in the hotel is friendly.The room was clean and comfortable,breakfast tasty and one of the best things-one can walk to/from the airport.

Dear Guest, Thank you for your continued trust in Mercure Tallinn. We are delighted to hear that you once again enjoyed your stay and appreciated the welcoming atmosphere, comfortable accommodation, and breakfast. We are especially pleased that our convenient location near the airport makes your travels easier, even when flight delays lead to a late-night arrival. Your kind feedback means a lot to us, and we look forward to welcoming you back on your next visit to Tallinn. Kind regards, Pille-Riin Linno, Operations Manager Mercure Tallinn

Customer review rating 4.0/5

Signe A. Business - Confirmed reviews ALL

The location is perfect if you have an early flight/late arrival, just a few minutes walk. The room is spacious and beautiful and clean, comfortable. The only thing I did not like is that I could listen my neighbours. Luckily they were not very noisy.

Dear Guest, Thank you for taking the time to share your feedback! We are pleased to know that you had an enjoyable stay at Mercure Tallinn and that your experience was a positive one. Your satisfaction is our priority, and we continuously strive to provide a comfortable and pleasant environment for all our guests. We appreciate your comments, as they help us identify areas where we can improve our services and enhance the overall guest experience. Thank you for choosing Mercure Tallinn, and we hope to have the pleasure of welcoming you back soon! Kind regards, Pille-Riin Linno, Operations Manager Mercure Tallinn

Customer review rating 5.0/5

Vukajlovic V. Business - Confirmed reviews ALL

Cosy, clean, professional and kind staff, nice-looking hotel. I enjoyed two days stay, good food, great service, it was quiet and perfect to do business or relax.

Dear Guest, Thank you for taking the time to share such lovely feedback! We are delighted to hear that you enjoyed your stay and appreciated the comfort, cleanliness, food, and welcoming atmosphere of our hotel. Your satisfaction is our priority, and it is especially rewarding to know that our team made your experience memorable. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back to Mercure Tallinn! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Customer review rating 1.0/5

Rino O. Business - Confirmed reviews ALL

I found a bin full of rubbish that had been left in the room overnight. (I did not notice till next morning after check in at midnight). The room I was initially given also had an unpleasant smell, so I had to ask the front desk to change rooms. These experiences made me concerned about the hotel’s overall cleaning standards. I reported the issues to the front desk and hope the hotel will take this feedback seriously and improve the cleanliness of its rooms. The only reason I chose this hotel was its proximity to the airport. Otherwise, I would not have stayed here.

Dear Rina O., Thank you for your feedback. Please accept our sincere apologies that your room was not cleaned in accordance with our hotel’s standards. Cleanliness and housekeeping quality are very important to us. Guest daily ratings 9-9.5 from 10 for cleanliness is consistently one of our hotel’s strongest and cleanliness is frequently highlighted by guests as a very positive aspect of their stay. This is not an excuse, but unfortunately, mistakes can happen even with the most conscientious employees. While this does not excuse what happened, it was an unfortunate human error, and we sincerely regret it. The housekeeper was very concerned about what had happened and would also like to express her sincere apologies for the fact that this mistake affected your stay with us. We sincerely hope that we will have the opportunity to welcome you back to our hotel in the future. Sincerely, Pille-Riin Linno Operations Manager Mercure Tallinn

Other web-users rate our hotel

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