Hotel Tallinn by Mercure

Dear Rein S., We very much appreciate your comments regarding your stay at the Hotel Tallinn by Mercure! It is always a pleasure to receive positive feedback. We are delighted that you chose our hotel for your visit and we are happy to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us! Sincerely, Harles Tammeleht General Manager Hotel Tallinn By Mercure

Dear w. F., We very much appreciate your comments regarding your stay at the Hotel Tallinn by Mercure. On your feedback, we can see that your stay with us did not match your expectations. Please express my sincerest apologies for uncomfortable experience at our hotel. At our hotel, we strive to provide a superior service experience for every customer and your feedback is very important to us. Hotel Tallinn By Mercure opened its doors in the beginning of April. Before receiving this building for new team, this hotel had previous management and worked under different name. We are notified that unfortunately hotel is not in the best condition. However, we make changes gradually. So far, we have replaced all beds and added small details and we already prepare to renovate and improve rooms in this year – making rooms more modernized and comfortable to our guests. Unfortunately, our hotel accepts only VISA, MasterCard and Estonian bank payment cards and cash. We would like to add to the check-in process that I and our team highly value young people, who are interested in hospitality and helping people and gaining diverse experience. Yes, I will let them know about your check-in process and breakfast service so that we can know the strengths and weaknesses of our team. Rest assured that we are responding appropriately to address the problems and prevent future occurrences – our team is always happy and ready to solve any problems on spot, therefore please do not hesitate to contact me or our team if there is unsolved questions for you. We appreciate you sharing your concerns, and it is my and my team hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harles Tammeleht General Manager Hotel Tallinn By Mercure

Dear Raimond T., We very much appreciate your comments regarding your stay at the Hotel Tallinn by Mercure! It is always a pleasure to receive positive feedback. I am delighted that you chose our hotel for your visit and I am happy to read that you had an excellent stay and enjoyed your visit at our hotel. On your feedback, I can see that your stay with us did not match your expectations with our front office. My sincere apologies for uncomfortable experience at our hotel. At our, we strive to provide a superior service experience for every customer and your feedback is very important to us. We highly value young people who are interested in hospitality and helping people and gaining diverse experience. Yes, I will let them know about your check-in process so that we can know the strengths and weaknesses of our team. Rest assured that we are responding appropriately to address the problems and prevent future occurrences – our team is always happy and ready to solve any problems on spot, therefore please do not hesitate to contact me or our team if there is unsolved questions for you. However, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harles Tammeleht General Manager Hotel Tallinn By Mercure

Dear Shahruz M., We very much appreciate your comments regarding your stay at the Hotel Tallinn by Mercure! It is always a pleasure to receive positive feedback. We are delighted that you chose our hotel for your visit and we are happy to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition for sharing your kind words. Hotel Tallinn By Mercure opened its doors in the beginning of April. Before receiving this building for new team, this hotel had previous management and worked under different name. We are notified that unfortunately hotel is not in the best condition. However, we make changes gradually. So far, we have replaced all beds and added small details and we already prepare to renovate and improve rooms in this year – making rooms more modernized and comfortable to our guests. Rest assured that we are responding appropriately to address the problems and prevent future occurrences. However, we appreciate your sharing your concerns. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us! Sincerely, Harles Tammeleht General Manager Hotel Tallinn By Mercure

Dear Andre V. Kelley V., We very much appreciate your comments regarding your stay at the Hotel Tallinn by Mercure! It is always a pleasure to receive positive feedback. We are delighted that you chose our hotel for your visit and we are happy to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition for sharing your kind words. Hotel Tallinn By Mercure opened its doors in the beginning of April. Before receiving this building for new team, this hotel had previous management and worked under different name. We are notified that unfortunately hotel is not in the best condition. However, we make changes gradually. So far, we have replaced all beds and added small details and we already prepare to renovate and improve rooms in this year – making rooms more modernized and comfortable to our guests. Rest assured that we are responding appropriately to address the problems and prevent future occurrences. However, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harles Tammeleht General Manager Hotel Tallinn By Mercure