Mercure Pakenham 4 stars

Customer review rating (ALL Rating) 4.6/5 753 reviews

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Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 8pm (6pm on Sundays)

Our accommodation(s)

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Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

MERCURE PAKENHAM RESTAURANT

Mercure Pakenham Restaurant Offering contemporary cuisine to guests between the hours of 7am-11am

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  753 reviews

TripAdvisor Rating  4.1/5  10 reviews

Customer review rating 4.0/5

Christos K. Couples - Confirmed reviews ALL

Nice, clean, comfortable rooms. The hotel is very new, and very modern. The restaurant and bar were closed for renovation (which was not advertised on the website) however we did still receive our welcome drinks. The staff need more training as on the two interactions I had, both times were very very slow and not smooth. Beds are very comfortable. AC works well. Towels are basically transparent they are so cheap and thin.

Customer review rating 1.5/5

Micheal M. Families - Confirmed reviews ALL

The toilet roll holder had a piece of threaded rod put in to replace the actual rod to hold toilet paper. A toilet roll holder is a very inexpensive item to replace, It probably cost just as much to have the "fix" done as it would have cost to replace it with a new one. Not very professional. The servicing of the room was poor, the attention to detail was missing and it seemed to be "do it as quickly as possible" rather than do it properly. The bathroom sink was rarely wiped down, milk was NEVER replenished, if a glass was left by the bed in the morning it was still there in the evening. They may be small things but they matter to the overall experience....

Customer review rating 5.0/5

Mandy F. Couples - Confirmed reviews ALL

The Pakenham Mercure is perfectly located for those travelling in from the far east for an early morning medical appointments in the city. We arrived the evening before, had a meal next door at the club, after a restful night were fresh for the medical appointment. Breakfast options are really limited.

Customer review rating 3.0/5

Oliver R. Business - Confirmed reviews ALL

I had a 1 night stay at this property and while it's a brand new modern building with very well designed rooms and friendly service; a few problems exist which mean I would not return. Firstly I have to say the check in service and staff (1 person) I encountered was fine and friendly; but the weather was windy and the building has some design flaw where some external cladding is vibrating or shuddering in the wind. Fortunately the wind dropped off by 8-9PM but if it had persisted I would likely have walked out and found another property as on the level 3 main road facing building it would have been impossible to sleep. Also in future if your on site restaurant is closed it would be best to inform guests in advance as this meant no on site restaurant was open at all. For a 4 star property the room and fit out was very good and I appreciated a suite upgrade.

Customer review rating 4.5/5

Ren W. Business - Confirmed reviews ALL

As above.

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Other web-users rate our hotel

  • 173 reviews 9.3/10 Location
  • 538 reviews 8.7/10 Room
  • 446 reviews 8.7/10 Service
  • 7 reviews 8.3/10 WiFi
  • 282 reviews 8.6/10 Comfort
  • 265 reviews 9.3/10 Cleanliness
  • 116 reviews 9.9/10 Vibe
  • 105 reviews 4.9/10 Breakfast

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