Mercure Pakenham 4 stars

Customer review rating (ALL Rating) 4.6/5 760 reviews

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Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 8pm (6pm on Sundays)

Our accommodation(s)

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Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MERCURE PAKENHAM RESTAURANT

Discover Bistrot Le Mode, where French bistro dining meets warmth, flavour and elegance. Enjoy seasonal plates, classic French-inspired flavours and thoughtfully curated wines, cocktails and aperitifs in a welcoming setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  760 reviews

Customer review rating 5.0/5

Simon D. Business - Confirmed reviews ALL

Seamless online booking and onsite check-in process. Received helpgul advice from your check-in staff regarding travelling to my business conference very early the next morning. Had an issue with my room safe, staff were helpful in identifying the fault and taking steps to fix it promptly.

Customer review rating 2.5/5

Cassandra S. Couples - Confirmed reviews ALL

We communicated we would be arriving about 8.30pm. The concierge (?) called us to check our progress because we were later than this. We advised we would arrive soon after 9pm. We were not advised the doors would be locked and no access without a card. We called the after hours number 4 times due to no answer. Knocked on the door because there was someone behind the bar who gave us a rude look. She did let us in and said we needed to call the AH number. After explaining we tried, she then confirmed she was aware of our booking and our keys were ready and she checked us in. The room was neat and tidy but very dusty. Dust on all surfaces and the couch cushions were the worst. The couch could not be sat on. The room was reasonable and a good location for our plans but nothing about the experience was note worthy.

Customer review rating 2.0/5

Nathan M. Business - Confirmed reviews ALL

The room is good size for one night stay. The bed is very comfortable, however the split system air conditioner made a gurgaling sound all night long. i only got a couple of hours sleep when i turned the air con off. But then the room temperature incresed and made it uncomfortable

Customer review rating 4.0/5

David J. W. Solo - Confirmed reviews ALL

Enjoyable stay

Customer review rating 4.5/5

Ruth R. Families - Confirmed reviews ALL

The hotel was great, but the staff were amazing. They went above and beyond not only to serve us, but to connect. Wow sets a new benchmark! Great

Other web-users rate our hotel

  • 183 reviews 9.2/10 Location
  • 557 reviews 8.5/10 Room
  • 497 reviews 8.8/10 Service
  • 7 reviews 8.5/10 WiFi
  • 276 reviews 8.9/10 Cleanliness
  • 274 reviews 8.4/10 Comfort
  • 112 reviews 9.6/10 Vibe
  • 92 reviews 5.9/10 Breakfast

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