Mercure Pakenham 4 stars

Customer review rating (ALL Rating) 4.6/5 751 reviews

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Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 8pm (6pm on Sundays)

Our accommodation(s)

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Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MERCURE PAKENHAM RESTAURANT

Enjoy a delicious buffet breakfast at Mercure Pakenham, featuring freshly Enjoy a delicious buffet breakfast at Mercure Pakenham, featuring freshly baked pastries, seasonal fruits, cereals, hot breakfast favorites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  751 reviews

Customer review rating 5.0/5

Sarah R. Couples - Confirmed reviews ALL

Had a lovely time, the room was gorgeous and very tidy. The staff were absolutely amazing and very helpful

Customer review rating 3.5/5

Chris S. Business - Confirmed reviews ALL

The bottom 5 worst breakfasts I have had in Australia. Pity the rsturant was not open, the facility next door not great.

Customer review rating 5.0/5

Nicole C. Solo - Confirmed reviews ALL

Everything at hand. Maybe bin near tea.pot as i had to walk to the bin under tv

Customer review rating 3.5/5

Celine H. Families - Confirmed reviews ALL

Mercure Pakenham has always been our first choice of stay as it is close to our family. Even despite, some toiletries not replaced and we had to ask for it, which can be an oversight we understand. We were so happy to hear that hot breakfast was served for breakfast. However, was disappointed the way the breakfast was charged. When we checked in, we were told we can pre-book buffet breakfast at $25 per person, so we did and had breakfast the next morning. Few days later, we decided we should support the restaurant by eating there, that way it will continue to run the business because both times we were there, it was practically empty. When we checked out the invoice was emailed to us. I had a look at the invoice when i got home and realised the restaurant charged us $32 per person for breakfast the 2nd time around.??? We are hotel guest; shouldn’t we be charged the same price of $25 per person. The lady and man at the restaurant conveyed excellent service. That we give credit. On the Invoice I realised that we were charged $1800.41 and $50.70 on the check in which I believe covered the full accommodation and the first breakfast. (these charges was deducted from my credit card) Looking further down on the invoice I realised I was charged $114 on the last day we checked out which looks like $50 + $64?? So we invoiced for 3 breakfast ?? Very disappointing.

Customer review rating 1.0/5

Benjamin D. Couples - Confirmed reviews ALL

Getting a very unwelcome vibe from staff + very poor management and reasantly had unauthorised payment come out of my account??

Other web-users rate our hotel

  • 181 reviews 9.3/10 Location
  • 547 reviews 8.5/10 Room
  • 452 reviews 8.6/10 Service
  • 6 reviews 8.3/10 WiFi
  • 273 reviews 9/10 Cleanliness
  • 270 reviews 8.4/10 Comfort
  • 100 reviews 9.7/10 Vibe
  • 97 reviews 4.4/10 Food

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